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bmc_hub/docs/ESET_SOFTWARE_INVENTORY_SUPPORT_REQUEST.md
Christian 0831715d3a feat: add SMS service and frontend integration 
- Implement SmsService class for sending SMS via CPSMS API.
- Add SMS sending functionality in the frontend with validation and user feedback.
- Create database migrations for SMS message storage and telephony features.
- Introduce telephony settings and user-specific configurations for click-to-call functionality.
- Enhance user experience with toast notifications for incoming calls and actions.
2026-02-14 02:26:29 +01:00

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ESET Support Request – Full Software Inventory Access

Background

BMC Hub can currently fetch device details from ESET Device Management, but only receives ESET component entries (typically Endpoint Security + Management Agent) via deployedComponents.

Goal: retrieve full installed programs list (OS-level software inventory) with version numbers per device.

Environment

  • Tenant/API base: https://eu.device-management.eset.systems
  • IAM: https://eu.business-account.iam.eset.systems
  • Integration uses OAuth and works for:
    • GET /v1/devices
    • GET /v1/devices/{uuid}
    • GET /v1/devices:batchGet

Observed limitation

For all tested devices in our dataset:

  • deployedComponents contains only 1–2 ESET products
  • no complete software inventory is present

Local dataset stats (sample):

  • 50 devices with 2 components
  • 1 device with 1 component
  • 0 devices with >2 components

Endpoint probing results

We tested candidate endpoint for software inventory:

  • GET /v1/devices/{uuid}:getSoftware → HTTP 400
  • POST /v1/devices/{uuid}:getSoftware → HTTP 404

No OpenAPI/Swagger endpoint was discoverable via common paths.

Request IDs from ESET responses

Please use these IDs to trace calls in your logs:

  • 7f68c8c1-1caf-4412-b57c-57735080995e (GET :getSoftware)
  • fb367209-c619-49aa-88b4-2913802009b1 (GET :getSoftware with pageSize)
  • aab9206f-3ba2-4d1f-bb74-0fb525889c5e (GET :getSoftware with limit)
  • 6814a433-e240-4c65-b313-6cefb7c4e74d (POST :getSoftware empty body)
  • 1a261e22-8045-4b7a-a479-edecfe4e0b60 (POST :getSoftware page body)
  • ad166b80-5056-45de-9a8c-a6e8c4c2b0c2 (POST :getSoftware with deviceUuid)

What we need from ESET

  1. The correct endpoint(s) for full installed software inventory per device.
  2. Required OAuth scopes/permissions/role assignments for this data.
  3. Required HTTP method and request format (query/body, paging schema).
  4. Confirmation whether this data is available in our tenant/region (eu).

Expected response shape

We need a list like:

  • app name
  • version
  • (optional) vendor/publisher
  • (optional) install date

Why this matters

Our UI already supports app + version table rendering, but source data is currently limited to ESET components. Once full inventory endpoint/permissions are confirmed, we can integrate immediately.