bmc_hub/RELEASE_NOTES_v2.2.36.md

BMC Hub v2.2.36 - Helpdesk SAG Routing

Release Date: 2. marts 2026

✨ New Features

Helpdesk email → SAG automation

• Incoming emails from known customer domains now auto-create a new SAG when no SAG-<id> reference is present.
• Incoming emails with SAG-<id> in subject or threading headers now auto-update the related SAG.
• Emails from unknown domains remain in /emails for manual handling.

Email threading support for routing

• Added migration 141_email_threading_headers.sql.
• email_messages now stores in_reply_to and email_references to support robust SAG threading lookup.

/emails quick customer creation improvements

• Quick create customer modal now includes email_domain.
• Customer create API now accepts and persists email_domain.

🔧 Technical Changes

• Updated app/services/email_service.py to parse and persist In-Reply-To and References from IMAP/EML uploads.
• Updated app/services/email_workflow_service.py with system-level helpdesk SAG routing logic.
• Updated app/emails/backend/router.py to include customer_name in email list responses.
• Updated app/customers/backend/router.py and app/emails/frontend/emails.html for email_domain support.

📋 Deployment Notes

• Run database migration 141 before processing new inbound emails for full header-based routing behavior.
• Existing workflow/rule behavior is preserved; new routing runs as a system workflow.