feat(mission): add Mission Control MVP with realtime webhooks and fullscreen dashboard

RELEASE_NOTES_v2.2.39.md

@@ -0,0 +1,45 @@
+# Release Notes v2.2.39
+
+Dato: 3. marts 2026
+
+## Nyt: Mission Control (MVP)
+- Nyt dedikeret fullscreen dashboard til operations-overblik på storskærm.
+- Realtime-opdateringer via WebSocket (`/api/v1/mission/ws`).
+- KPI-overblik for sager:
+  - Åbne sager
+  - Nye sager
+  - Sager uden ansvarlig
+  - Deadlines i dag
+  - Overskredne deadlines
+- Aktivt opkaldsoverlay med deduplikering på `call_id`.
+- Uptime-alerts (DOWN/UP/DEGRADED) med synlig aktive alarmer.
+- Live aktivitetsfeed (seneste 20 events).
+- Lydsystem med mute + volumenkontrol i dashboardet.
+
+## Nye endpoints
+- `GET /api/v1/mission/state`
+- `WS /api/v1/mission/ws`
+- `POST /api/v1/mission/webhook/telefoni/ringing`
+- `POST /api/v1/mission/webhook/telefoni/answered`
+- `POST /api/v1/mission/webhook/telefoni/hangup`
+- `POST /api/v1/mission/webhook/uptime`
+
+## Nye filer
+- `migrations/142_mission_control.sql`
+- `app/dashboard/backend/mission_router.py`
+- `app/dashboard/backend/mission_service.py`
+- `app/dashboard/backend/mission_ws.py`
+- `app/dashboard/frontend/mission_control.html`
+
+## Opdaterede filer
+- `main.py`
+- `app/core/config.py`
+- `app/dashboard/backend/views.py`
+- `VERSION`
+
+## Drift/konfiguration
+- Ny setting/env til webhook-sikring: `MISSION_WEBHOOK_TOKEN`.
+- Nye settings-seeds til Mission Control lyd, KPI-visning, queue-filter og customer-filter.
+
+## Verificering
+- Python syntaks-check kørt på ændrede backend-filer med `py_compile`.

VERSION

@@ -1 +1 @@
-2.2.37
+2.2.39

app/core/config.py

@@ -238,6 +238,9 @@ class Settings(BaseSettings):
     TELEFONI_SHARED_SECRET: str = ""  # If set, required as ?token=...
     TELEFONI_IP_WHITELIST: str = "172.16.31.0/24"   # CSV of IPs/CIDRs, e.g. "192.168.1.0/24,10.0.0.10"
 
+    # Mission Control webhooks
+    MISSION_WEBHOOK_TOKEN: str = ""
+    
     # ESET Integration
     ESET_ENABLED: bool = False
     ESET_API_URL: str = "https://eu.device-management.eset.systems"

app/dashboard/backend/mission_router.py

@@ -0,0 +1,341 @@
+import json
+import logging
+from datetime import datetime
+from typing import Any, Dict, Optional
+
+from fastapi import APIRouter, HTTPException, Query, Request, WebSocket, WebSocketDisconnect
+from pydantic import BaseModel, Field
+
+from app.core.auth_service import AuthService
+from app.core.config import settings
+from app.core.database import execute_query, execute_query_single
+
+from .mission_service import MissionService
+from .mission_ws import mission_ws_manager
+
+logger = logging.getLogger(__name__)
+router = APIRouter()
+
+
+class MissionCallEvent(BaseModel):
+    call_id: str = Field(..., min_length=1, max_length=128)
+    caller_number: Optional[str] = None
+    queue_name: Optional[str] = None
+    timestamp: Optional[datetime] = None
+
+
+class MissionUptimeWebhook(BaseModel):
+    status: Optional[str] = None
+    service_name: Optional[str] = None
+    customer_name: Optional[str] = None
+    timestamp: Optional[datetime] = None
+    payload: Dict[str, Any] = Field(default_factory=dict)
+
+
+def _get_webhook_token() -> str:
+    db_token = MissionService.get_setting_value("mission_webhook_token", "") or ""
+    env_token = (getattr(settings, "MISSION_WEBHOOK_TOKEN", "") or "").strip()
+    return db_token.strip() or env_token
+
+
+def _validate_mission_webhook_token(request: Request, token: Optional[str] = None) -> None:
+    configured = _get_webhook_token()
+    if not configured:
+        raise HTTPException(status_code=403, detail="Mission webhook token not configured")
+
+    candidate = token or request.headers.get("x-mission-token") or request.query_params.get("token")
+    if not candidate or candidate.strip() != configured:
+        raise HTTPException(status_code=403, detail="Forbidden")
+
+
+def _normalize_uptime_payload(payload: MissionUptimeWebhook) -> Dict[str, Any]:
+    raw = dict(payload.payload or {})
+
+    status_candidate = payload.status or raw.get("status") or raw.get("event")
+    if not status_candidate and isinstance(raw.get("monitor"), dict):
+        status_candidate = raw.get("monitor", {}).get("status")
+
+    service_name = payload.service_name or raw.get("service_name") or raw.get("monitor_name")
+    if not service_name and isinstance(raw.get("monitor"), dict):
+        service_name = raw.get("monitor", {}).get("name")
+
+    customer_name = payload.customer_name or raw.get("customer_name") or raw.get("customer")
+    timestamp = payload.timestamp or raw.get("timestamp")
+
+    status = str(status_candidate or "UNKNOWN").upper().strip()
+    if status not in {"UP", "DOWN", "DEGRADED"}:
+        status = "UNKNOWN"
+
+    return {
+        "status": status,
+        "service_name": str(service_name or "Unknown Service"),
+        "customer_name": str(customer_name or "").strip() or None,
+        "timestamp": timestamp,
+        "raw": raw,
+    }
+
+
+@router.get("/mission/state")
+async def get_mission_state():
+    return MissionService.get_state()
+
+
+@router.websocket("/mission/ws")
+async def mission_ws(websocket: WebSocket):
+    token = websocket.query_params.get("token")
+    auth_header = (websocket.headers.get("authorization") or "").strip()
+    if not token and auth_header.lower().startswith("bearer "):
+        token = auth_header.split(" ", 1)[1].strip()
+    if not token:
+        token = (websocket.cookies.get("access_token") or "").strip() or None
+
+    payload = AuthService.verify_token(token) if token else None
+    if not payload:
+        await websocket.close(code=1008)
+        return
+
+    await mission_ws_manager.connect(websocket)
+    try:
+        await mission_ws_manager.broadcast("mission_state", MissionService.get_state())
+        while True:
+            await websocket.receive_text()
+    except WebSocketDisconnect:
+        await mission_ws_manager.disconnect(websocket)
+    except Exception:
+        await mission_ws_manager.disconnect(websocket)
+
+
+@router.post("/mission/webhook/telefoni/ringing")
+async def mission_telefoni_ringing(event: MissionCallEvent, request: Request, token: Optional[str] = Query(None)):
+    _validate_mission_webhook_token(request, token)
+
+    timestamp = event.timestamp or datetime.utcnow()
+    context = MissionService.resolve_contact_context(event.caller_number)
+    queue_name = (event.queue_name or "Ukendt kø").strip()
+
+    execute_query(
+        """
+        INSERT INTO mission_call_state (
+            call_id, queue_name, caller_number, contact_name, company_name, customer_tag,
+            state, started_at, answered_at, ended_at, updated_at, last_payload
+        )
+        VALUES (%s, %s, %s, %s, %s, %s, 'ringing', %s, NULL, NULL, NOW(), %s::jsonb)
+        ON CONFLICT (call_id)
+        DO UPDATE SET
+            queue_name = EXCLUDED.queue_name,
+            caller_number = EXCLUDED.caller_number,
+            contact_name = EXCLUDED.contact_name,
+            company_name = EXCLUDED.company_name,
+            customer_tag = EXCLUDED.customer_tag,
+            state = 'ringing',
+            ended_at = NULL,
+            answered_at = NULL,
+            started_at = LEAST(mission_call_state.started_at, EXCLUDED.started_at),
+            updated_at = NOW(),
+            last_payload = EXCLUDED.last_payload
+        """,
+        (
+            event.call_id,
+            queue_name,
+            event.caller_number,
+            context.get("contact_name"),
+            context.get("company_name"),
+            context.get("customer_tag"),
+            timestamp,
+            json.dumps(event.model_dump(mode="json")),
+        ),
+    )
+
+    event_row = MissionService.insert_event(
+        event_type="incoming_call",
+        title=f"Indgående opkald i {queue_name}",
+        severity="warning",
+        source="telefoni",
+        customer_name=context.get("company_name"),
+        payload={
+            "call_id": event.call_id,
+            "queue_name": queue_name,
+            "caller_number": event.caller_number,
+            **context,
+        },
+    )
+
+    call_payload = {
+        "call_id": event.call_id,
+        "queue_name": queue_name,
+        "caller_number": event.caller_number,
+        **context,
+        "timestamp": timestamp,
+    }
+
+    await mission_ws_manager.broadcast("call_ringing", call_payload)
+    await mission_ws_manager.broadcast("live_feed_event", event_row)
+    await mission_ws_manager.broadcast("kpi_update", MissionService.get_kpis())
+
+    return {"status": "ok"}
+
+
+@router.post("/mission/webhook/telefoni/answered")
+async def mission_telefoni_answered(event: MissionCallEvent, request: Request, token: Optional[str] = Query(None)):
+    _validate_mission_webhook_token(request, token)
+
+    execute_query(
+        """
+        UPDATE mission_call_state
+        SET state = 'answered',
+            answered_at = COALESCE(answered_at, NOW()),
+            updated_at = NOW(),
+            last_payload = %s::jsonb
+        WHERE call_id = %s
+        """,
+        (json.dumps(event.model_dump(mode="json")), event.call_id),
+    )
+
+    event_row = MissionService.insert_event(
+        event_type="call_answered",
+        title="Opkald besvaret",
+        severity="info",
+        source="telefoni",
+        payload={"call_id": event.call_id, "queue_name": event.queue_name, "caller_number": event.caller_number},
+    )
+
+    await mission_ws_manager.broadcast("call_answered", {"call_id": event.call_id})
+    await mission_ws_manager.broadcast("live_feed_event", event_row)
+    return {"status": "ok"}
+
+
+@router.post("/mission/webhook/telefoni/hangup")
+async def mission_telefoni_hangup(event: MissionCallEvent, request: Request, token: Optional[str] = Query(None)):
+    _validate_mission_webhook_token(request, token)
+
+    execute_query(
+        """
+        UPDATE mission_call_state
+        SET state = 'hangup',
+            ended_at = NOW(),
+            updated_at = NOW(),
+            last_payload = %s::jsonb
+        WHERE call_id = %s
+        """,
+        (json.dumps(event.model_dump(mode="json")), event.call_id),
+    )
+
+    event_row = MissionService.insert_event(
+        event_type="call_ended",
+        title="Opkald afsluttet",
+        severity="info",
+        source="telefoni",
+        payload={"call_id": event.call_id, "queue_name": event.queue_name, "caller_number": event.caller_number},
+    )
+
+    await mission_ws_manager.broadcast("call_hangup", {"call_id": event.call_id})
+    await mission_ws_manager.broadcast("live_feed_event", event_row)
+    return {"status": "ok"}
+
+
+@router.post("/mission/webhook/uptime")
+async def mission_uptime_webhook(payload: MissionUptimeWebhook, request: Request, token: Optional[str] = Query(None)):
+    _validate_mission_webhook_token(request, token)
+
+    normalized = _normalize_uptime_payload(payload)
+    status = normalized["status"]
+    service_name = normalized["service_name"]
+    customer_name = normalized["customer_name"]
+    alert_key = MissionService.build_alert_key(service_name, customer_name)
+
+    current = execute_query_single("SELECT is_active, started_at FROM mission_uptime_alerts WHERE alert_key = %s", (alert_key,))
+
+    if status in {"DOWN", "DEGRADED"}:
+        started_at = (current or {}).get("started_at")
+        is_active = bool((current or {}).get("is_active"))
+        if not started_at or not is_active:
+            started_at = datetime.utcnow()
+
+        execute_query(
+            """
+            INSERT INTO mission_uptime_alerts (
+                alert_key, service_name, customer_name, status, is_active, started_at, resolved_at,
+                updated_at, raw_payload, normalized_payload
+            )
+            VALUES (%s, %s, %s, %s, TRUE, %s, NULL, NOW(), %s::jsonb, %s::jsonb)
+            ON CONFLICT (alert_key)
+            DO UPDATE SET
+                status = EXCLUDED.status,
+                is_active = TRUE,
+                started_at = COALESCE(mission_uptime_alerts.started_at, EXCLUDED.started_at),
+                resolved_at = NULL,
+                updated_at = NOW(),
+                raw_payload = EXCLUDED.raw_payload,
+                normalized_payload = EXCLUDED.normalized_payload
+            """,
+            (
+                alert_key,
+                service_name,
+                customer_name,
+                status,
+                started_at,
+                json.dumps(payload.model_dump(mode="json")),
+                json.dumps(normalized, default=str),
+            ),
+        )
+
+        event_type = "uptime_down" if status == "DOWN" else "uptime_degraded"
+        severity = "critical" if status == "DOWN" else "warning"
+        title = f"{service_name} er {status}"
+    elif status == "UP":
+        execute_query(
+            """
+            INSERT INTO mission_uptime_alerts (
+                alert_key, service_name, customer_name, status, is_active, started_at, resolved_at,
+                updated_at, raw_payload, normalized_payload
+            )
+            VALUES (%s, %s, %s, %s, FALSE, NULL, NOW(), NOW(), %s::jsonb, %s::jsonb)
+            ON CONFLICT (alert_key)
+            DO UPDATE SET
+                status = EXCLUDED.status,
+                is_active = FALSE,
+                resolved_at = NOW(),
+                updated_at = NOW(),
+                raw_payload = EXCLUDED.raw_payload,
+                normalized_payload = EXCLUDED.normalized_payload
+            """,
+            (
+                alert_key,
+                service_name,
+                customer_name,
+                status,
+                json.dumps(payload.model_dump(mode="json")),
+                json.dumps(normalized, default=str),
+            ),
+        )
+
+        event_type = "uptime_up"
+        severity = "success"
+        title = f"{service_name} er UP"
+    else:
+        event_type = "uptime_unknown"
+        severity = "info"
+        title = f"{service_name} status ukendt"
+
+    event_row = MissionService.insert_event(
+        event_type=event_type,
+        title=title,
+        severity=severity,
+        source="uptime",
+        customer_name=customer_name,
+        payload={"alert_key": alert_key, **normalized},
+    )
+
+    await mission_ws_manager.broadcast(
+        "uptime_alert",
+        {
+            "alert_key": alert_key,
+            "status": status,
+            "service_name": service_name,
+            "customer_name": customer_name,
+            "active_alerts": MissionService.get_active_alerts(),
+        },
+    )
+    await mission_ws_manager.broadcast("live_feed_event", event_row)
+
+    return {"status": "ok", "normalized": normalized}

app/dashboard/backend/mission_service.py

@@ -0,0 +1,201 @@
+import json
+from typing import Any, Dict, Optional
+
+from app.core.database import execute_query, execute_query_single
+
+
+class MissionService:
+    @staticmethod
+    def get_setting_value(key: str, default: Optional[str] = None) -> Optional[str]:
+        row = execute_query_single("SELECT value FROM settings WHERE key = %s", (key,))
+        if not row:
+            return default
+        value = row.get("value")
+        if value is None or value == "":
+            return default
+        return str(value)
+
+    @staticmethod
+    def parse_json_setting(key: str, default: Any) -> Any:
+        raw = MissionService.get_setting_value(key, None)
+        if raw is None:
+            return default
+        try:
+            return json.loads(raw)
+        except Exception:
+            return default
+
+    @staticmethod
+    def build_alert_key(service_name: str, customer_name: Optional[str]) -> str:
+        customer_part = (customer_name or "").strip().lower() or "global"
+        return f"{service_name.strip().lower()}::{customer_part}"
+
+    @staticmethod
+    def resolve_contact_context(caller_number: Optional[str]) -> Dict[str, Optional[str]]:
+        if not caller_number:
+            return {"contact_name": None, "company_name": None, "customer_tag": None}
+
+        query = """
+            SELECT
+                c.id,
+                c.first_name,
+                c.last_name,
+                (
+                    SELECT cu.name
+                    FROM contact_companies cc
+                    JOIN customers cu ON cu.id = cc.customer_id
+                    WHERE cc.contact_id = c.id
+                    ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+                    LIMIT 1
+                ) AS company_name,
+                (
+                    SELECT t.name
+                    FROM entity_tags et
+                    JOIN tags t ON t.id = et.tag_id
+                    WHERE et.entity_type = 'contact'
+                      AND et.entity_id = c.id
+                      AND LOWER(t.name) IN ('vip', 'serviceaftale', 'service agreement')
+                    ORDER BY t.name
+                    LIMIT 1
+                ) AS customer_tag
+            FROM contacts c
+            WHERE RIGHT(regexp_replace(COALESCE(c.phone, ''), '\\D', '', 'g'), 8) = RIGHT(regexp_replace(%s, '\\D', '', 'g'), 8)
+               OR RIGHT(regexp_replace(COALESCE(c.mobile, ''), '\\D', '', 'g'), 8) = RIGHT(regexp_replace(%s, '\\D', '', 'g'), 8)
+            LIMIT 1
+        """
+        row = execute_query_single(query, (caller_number, caller_number))
+        if not row:
+            return {"contact_name": None, "company_name": None, "customer_tag": None}
+
+        contact_name = f"{(row.get('first_name') or '').strip()} {(row.get('last_name') or '').strip()}".strip() or None
+        return {
+            "contact_name": contact_name,
+            "company_name": row.get("company_name"),
+            "customer_tag": row.get("customer_tag"),
+        }
+
+    @staticmethod
+    def insert_event(
+        *,
+        event_type: str,
+        title: str,
+        severity: str = "info",
+        source: Optional[str] = None,
+        customer_name: Optional[str] = None,
+        payload: Optional[Dict[str, Any]] = None,
+    ) -> Dict[str, Any]:
+        rows = execute_query(
+            """
+            INSERT INTO mission_events (event_type, severity, title, source, customer_name, payload)
+            VALUES (%s, %s, %s, %s, %s, %s::jsonb)
+            RETURNING id, event_type, severity, title, source, customer_name, payload, created_at
+            """,
+            (event_type, severity, title, source, customer_name, json.dumps(payload or {})),
+        )
+        return rows[0] if rows else {}
+
+    @staticmethod
+    def get_kpis() -> Dict[str, int]:
+        query = """
+            SELECT
+                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) <> 'afsluttet') AS open_cases,
+                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) = 'åben' AND ansvarlig_bruger_id IS NULL) AS new_cases,
+                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) <> 'afsluttet' AND ansvarlig_bruger_id IS NULL) AS unassigned_cases,
+                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) <> 'afsluttet' AND deadline IS NOT NULL AND deadline::date = CURRENT_DATE) AS deadlines_today,
+                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) <> 'afsluttet' AND deadline IS NOT NULL AND deadline::date < CURRENT_DATE) AS overdue_deadlines
+            FROM sag_sager
+        """
+        row = execute_query_single(query) or {}
+        return {
+            "open_cases": int(row.get("open_cases") or 0),
+            "new_cases": int(row.get("new_cases") or 0),
+            "unassigned_cases": int(row.get("unassigned_cases") or 0),
+            "deadlines_today": int(row.get("deadlines_today") or 0),
+            "overdue_deadlines": int(row.get("overdue_deadlines") or 0),
+        }
+
+    @staticmethod
+    def get_employee_deadlines() -> list[Dict[str, Any]]:
+        rows = execute_query(
+            """
+            SELECT
+                COALESCE(u.full_name, u.username, 'Ukendt') AS employee_name,
+                COUNT(*) FILTER (WHERE s.deadline::date = CURRENT_DATE) AS deadlines_today,
+                COUNT(*) FILTER (WHERE s.deadline::date < CURRENT_DATE) AS overdue_deadlines
+            FROM sag_sager s
+            LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+            WHERE s.deleted_at IS NULL
+              AND LOWER(s.status) <> 'afsluttet'
+              AND s.deadline IS NOT NULL
+            GROUP BY COALESCE(u.full_name, u.username, 'Ukendt')
+            HAVING COUNT(*) FILTER (WHERE s.deadline::date = CURRENT_DATE) > 0
+               OR COUNT(*) FILTER (WHERE s.deadline::date < CURRENT_DATE) > 0
+            ORDER BY overdue_deadlines DESC, deadlines_today DESC, employee_name ASC
+            """
+        ) or []
+        return [
+            {
+                "employee_name": row.get("employee_name"),
+                "deadlines_today": int(row.get("deadlines_today") or 0),
+                "overdue_deadlines": int(row.get("overdue_deadlines") or 0),
+            }
+            for row in rows
+        ]
+
+    @staticmethod
+    def get_active_calls() -> list[Dict[str, Any]]:
+        rows = execute_query(
+            """
+            SELECT call_id, queue_name, caller_number, contact_name, company_name, customer_tag, state, started_at, answered_at, ended_at, updated_at
+            FROM mission_call_state
+            WHERE state = 'ringing'
+            ORDER BY started_at DESC
+            """
+        )
+        return rows or []
+
+    @staticmethod
+    def get_active_alerts() -> list[Dict[str, Any]]:
+        rows = execute_query(
+            """
+            SELECT alert_key, service_name, customer_name, status, is_active, started_at, resolved_at, updated_at
+            FROM mission_uptime_alerts
+            WHERE is_active = TRUE
+            ORDER BY started_at ASC NULLS LAST
+            """
+        )
+        return rows or []
+
+    @staticmethod
+    def get_live_feed(limit: int = 20) -> list[Dict[str, Any]]:
+        rows = execute_query(
+            """
+            SELECT id, event_type, severity, title, source, customer_name, payload, created_at
+            FROM mission_events
+            ORDER BY created_at DESC
+            LIMIT %s
+            """,
+            (limit,),
+        )
+        return rows or []
+
+    @staticmethod
+    def get_state() -> Dict[str, Any]:
+        return {
+            "kpis": MissionService.get_kpis(),
+            "active_calls": MissionService.get_active_calls(),
+            "employee_deadlines": MissionService.get_employee_deadlines(),
+            "active_alerts": MissionService.get_active_alerts(),
+            "live_feed": MissionService.get_live_feed(20),
+            "config": {
+                "display_queues": MissionService.parse_json_setting("mission_display_queues", []),
+                "sound_enabled": str(MissionService.get_setting_value("mission_sound_enabled", "true")).lower() == "true",
+                "sound_volume": int(MissionService.get_setting_value("mission_sound_volume", "70") or 70),
+                "sound_events": MissionService.parse_json_setting("mission_sound_events", ["incoming_call", "uptime_down", "critical_event"]),
+                "kpi_visible": MissionService.parse_json_setting(
+                    "mission_kpi_visible",
+                    ["open_cases", "new_cases", "unassigned_cases", "deadlines_today", "overdue_deadlines"],
+                ),
+                "customer_filter": MissionService.get_setting_value("mission_customer_filter", "") or "",
+            },
+        }

app/dashboard/backend/mission_ws.py

@@ -0,0 +1,45 @@
+import asyncio
+import json
+import logging
+from typing import Set
+
+from fastapi import WebSocket
+
+logger = logging.getLogger(__name__)
+
+
+class MissionConnectionManager:
+    def __init__(self) -> None:
+        self._lock = asyncio.Lock()
+        self._connections: Set[WebSocket] = set()
+
+    async def connect(self, websocket: WebSocket) -> None:
+        await websocket.accept()
+        async with self._lock:
+            self._connections.add(websocket)
+            logger.info("📡 Mission WS connected (%s active)", len(self._connections))
+
+    async def disconnect(self, websocket: WebSocket) -> None:
+        async with self._lock:
+            self._connections.discard(websocket)
+            logger.info("📡 Mission WS disconnected (%s active)", len(self._connections))
+
+    async def broadcast(self, event: str, payload: dict) -> None:
+        message = json.dumps({"event": event, "data": payload}, default=str)
+        async with self._lock:
+            targets = list(self._connections)
+
+        dead: list[WebSocket] = []
+        for websocket in targets:
+            try:
+                await websocket.send_text(message)
+            except Exception:
+                dead.append(websocket)
+
+        if dead:
+            async with self._lock:
+                for websocket in dead:
+                    self._connections.discard(websocket)
+
+
+mission_ws_manager = MissionConnectionManager()

app/dashboard/backend/views.py

@@ -344,3 +344,13 @@ async def clear_default_dashboard(
 async def clear_default_dashboard_get_fallback():
     return RedirectResponse(url="/settings#system", status_code=303)
 
+
+@router.get("/dashboard/mission-control", response_class=HTMLResponse)
+async def mission_control_dashboard(request: Request):
+    return templates.TemplateResponse(
+        "dashboard/frontend/mission_control.html",
+        {
+            "request": request,
+        }
+    )
+

app/dashboard/frontend/mission_control.html

@@ -0,0 +1,576 @@
+{% extends "shared/frontend/base.html" %}
+
+{% block title %}Mission Control - BMC Hub{% endblock %}
+
+{% block extra_css %}
+<style>
+    :root {
+        --mc-bg: #0b1320;
+        --mc-surface: #121d2f;
+        --mc-surface-2: #16243a;
+        --mc-border: #2c3c58;
+        --mc-text: #e9f1ff;
+        --mc-text-muted: #9fb3d1;
+        --mc-danger: #ef4444;
+        --mc-warning: #f59e0b;
+        --mc-success: #10b981;
+        --mc-info: #3b82f6;
+    }
+
+    body {
+        background: var(--mc-bg) !important;
+        color: var(--mc-text);
+    }
+
+    main.container-fluid {
+        max-width: 100% !important;
+        padding: 0.75rem 1rem 1rem 1rem !important;
+    }
+
+    .mc-grid {
+        display: grid;
+        gap: 0.75rem;
+        grid-template-rows: auto 1fr auto;
+        min-height: calc(100vh - 90px);
+    }
+
+    .mc-card {
+        background: linear-gradient(180deg, var(--mc-surface) 0%, var(--mc-surface-2) 100%);
+        border: 1px solid var(--mc-border);
+        border-radius: 14px;
+        padding: 0.75rem 1rem;
+    }
+
+    .mc-top {
+        display: grid;
+        grid-template-columns: 1fr;
+        gap: 0.75rem;
+    }
+
+    .mc-alert-bar {
+        display: flex;
+        align-items: center;
+        gap: 0.75rem;
+        font-size: 1.15rem;
+        font-weight: 700;
+        padding: 0.9rem 1rem;
+        border-radius: 12px;
+    }
+
+    .mc-alert-bar.down {
+        background: rgba(239, 68, 68, 0.18);
+        border: 1px solid rgba(239, 68, 68, 0.55);
+        color: #ffd6d6;
+    }
+
+    .mc-alert-empty {
+        color: var(--mc-text-muted);
+        font-size: 0.95rem;
+    }
+
+    .mc-middle {
+        display: grid;
+        grid-template-columns: 2fr 1fr;
+        gap: 0.75rem;
+        min-height: 0;
+    }
+
+    .mc-kpi-grid {
+        display: grid;
+        grid-template-columns: repeat(5, minmax(0, 1fr));
+        gap: 0.65rem;
+    }
+
+    .mc-kpi {
+        background: rgba(255, 255, 255, 0.03);
+        border: 1px solid var(--mc-border);
+        border-radius: 12px;
+        padding: 0.85rem;
+    }
+
+    .mc-kpi .label {
+        font-size: 0.8rem;
+        text-transform: uppercase;
+        letter-spacing: 0.05em;
+        color: var(--mc-text-muted);
+    }
+
+    .mc-kpi .value {
+        font-size: 2rem;
+        line-height: 1;
+        font-weight: 800;
+        margin-top: 0.45rem;
+    }
+
+    .mc-kpi.warning { border-color: rgba(245, 158, 11, 0.55); }
+    .mc-kpi.danger { border-color: rgba(239, 68, 68, 0.55); }
+
+    .mc-call-overlay {
+        display: none;
+        margin-top: 0.75rem;
+        background: rgba(59, 130, 246, 0.14);
+        border: 2px solid rgba(59, 130, 246, 0.65);
+        border-radius: 14px;
+        padding: 1rem;
+    }
+
+    .mc-call-overlay.active {
+        display: block;
+    }
+
+    .mc-call-title {
+        font-size: 1.7rem;
+        font-weight: 800;
+        margin-bottom: 0.35rem;
+    }
+
+    .mc-call-meta {
+        display: flex;
+        flex-wrap: wrap;
+        gap: 0.5rem;
+        font-size: 1.05rem;
+    }
+
+    .mc-badge {
+        border-radius: 999px;
+        border: 1px solid var(--mc-border);
+        background: rgba(255, 255, 255, 0.05);
+        padding: 0.18rem 0.55rem;
+        font-size: 0.85rem;
+        color: var(--mc-text-muted);
+    }
+
+    .mc-bottom {
+        display: grid;
+        grid-template-columns: 1.2fr 1fr;
+        gap: 0.75rem;
+        min-height: 0;
+    }
+
+    .mc-table,
+    .mc-feed {
+        max-height: 30vh;
+        overflow: auto;
+    }
+
+    .mc-row {
+        display: grid;
+        grid-template-columns: 2fr 1fr 1fr;
+        gap: 0.5rem;
+        padding: 0.4rem 0;
+        border-bottom: 1px solid rgba(159, 179, 209, 0.12);
+        font-size: 0.95rem;
+    }
+
+    .mc-row:last-child {
+        border-bottom: none;
+    }
+
+    .mc-feed-item {
+        padding: 0.5rem 0;
+        border-bottom: 1px solid rgba(159, 179, 209, 0.12);
+    }
+
+    .mc-feed-item:last-child {
+        border-bottom: none;
+    }
+
+    .mc-feed-title {
+        font-weight: 600;
+    }
+
+    .mc-feed-meta {
+        color: var(--mc-text-muted);
+        font-size: 0.8rem;
+    }
+
+    .mc-controls {
+        display: flex;
+        align-items: center;
+        gap: 0.7rem;
+        flex-wrap: wrap;
+        margin-top: 0.4rem;
+    }
+
+    .mc-controls label {
+        color: var(--mc-text-muted);
+        font-size: 0.85rem;
+    }
+
+    .mc-connection {
+        font-size: 0.8rem;
+        color: var(--mc-text-muted);
+    }
+
+    .mc-hidden {
+        display: none !important;
+    }
+
+    @media (max-width: 1300px) {
+        .mc-middle,
+        .mc-bottom {
+            grid-template-columns: 1fr;
+        }
+        .mc-kpi-grid {
+            grid-template-columns: repeat(2, minmax(0, 1fr));
+        }
+    }
+</style>
+{% endblock %}
+
+{% block content %}
+<div class="mc-grid">
+    <section class="mc-top">
+        <div class="mc-card">
+            <div id="alertContainer" class="mc-alert-empty">Ingen aktive driftsalarmer</div>
+            <div class="mc-controls">
+                <label><input type="checkbox" id="soundEnabledToggle" checked> Lyd aktiv</label>
+                <label>Lydniveau <input type="range" id="soundVolume" min="0" max="100" value="70"></label>
+                <span id="connectionState" class="mc-connection">Forbinder...</span>
+            </div>
+        </div>
+    </section>
+
+    <section class="mc-middle">
+        <div class="mc-card">
+            <h4 class="mb-3">Opgave-overblik</h4>
+            <div id="kpiGrid" class="mc-kpi-grid"></div>
+            <div id="callOverlay" class="mc-call-overlay">
+                <div class="mc-call-title">Indgående opkald</div>
+                <div id="callPrimary" style="font-size:1.35rem;font-weight:700;"></div>
+                <div id="callSecondary" class="mc-call-meta mt-2"></div>
+            </div>
+        </div>
+
+        <div class="mc-card">
+            <h4 class="mb-3">Aktive opkald</h4>
+            <div id="activeCallsList" class="mc-feed"></div>
+        </div>
+    </section>
+
+    <section class="mc-bottom">
+        <div class="mc-card">
+            <h4 class="mb-3">Deadlines pr. medarbejder</h4>
+            <div class="mc-row" style="font-weight:700;color:var(--mc-text-muted);text-transform:uppercase;font-size:0.75rem;">
+                <div>Medarbejder</div>
+                <div>I dag</div>
+                <div>Overskredet</div>
+            </div>
+            <div id="deadlineTable" class="mc-table"></div>
+        </div>
+
+        <div class="mc-card">
+            <h4 class="mb-3">Live aktivitetsfeed</h4>
+            <div id="liveFeed" class="mc-feed"></div>
+        </div>
+    </section>
+</div>
+
+<script>
+(() => {
+    const kpiLabels = {
+        open_cases: 'Åbne sager',
+        new_cases: 'Nye sager',
+        unassigned_cases: 'Uden ansvarlig',
+        deadlines_today: 'Deadline i dag',
+        overdue_deadlines: 'Overskredne'
+    };
+
+    const state = {
+        ws: null,
+        reconnectAttempts: 0,
+        reconnectTimer: null,
+        failures: 0,
+        config: {
+            sound_enabled: true,
+            sound_volume: 70,
+            sound_events: ['incoming_call', 'uptime_down', 'critical_event'],
+            kpi_visible: Object.keys(kpiLabels),
+            display_queues: []
+        },
+        activeCalls: [],
+        activeAlerts: [],
+        liveFeed: []
+    };
+
+    function updateConnectionLabel(text) {
+        const el = document.getElementById('connectionState');
+        if (el) el.textContent = text;
+    }
+
+    function playTone(type) {
+        const soundEnabledToggle = document.getElementById('soundEnabledToggle');
+        if (!soundEnabledToggle || !soundEnabledToggle.checked) return;
+
+        if (!state.config.sound_events.includes(type)) return;
+
+        const volumeSlider = document.getElementById('soundVolume');
+        const volumePct = Number(volumeSlider?.value || state.config.sound_volume || 70);
+        const gainValue = Math.max(0, Math.min(1, volumePct / 100));
+
+        const AudioCtx = window.AudioContext || window.webkitAudioContext;
+        if (!AudioCtx) return;
+
+        const context = new AudioCtx();
+        const oscillator = context.createOscillator();
+        const gainNode = context.createGain();
+
+        oscillator.type = 'sine';
+        oscillator.frequency.value = type === 'uptime_down' ? 260 : 620;
+        gainNode.gain.value = gainValue * 0.2;
+
+        oscillator.connect(gainNode);
+        gainNode.connect(context.destination);
+        oscillator.start();
+        oscillator.stop(context.currentTime + (type === 'uptime_down' ? 0.35 : 0.15));
+    }
+
+    function escapeHtml(str) {
+        return String(str ?? '')
+            .replaceAll('&', '&amp;')
+            .replaceAll('<', '&lt;')
+            .replaceAll('>', '&gt;')
+            .replaceAll('"', '&quot;')
+            .replaceAll("'", '&#039;');
+    }
+
+    function formatDate(value) {
+        if (!value) return '-';
+        const d = new Date(value);
+        if (Number.isNaN(d.getTime())) return '-';
+        return d.toLocaleString('da-DK');
+    }
+
+    function renderKpis(kpis = {}) {
+        const container = document.getElementById('kpiGrid');
+        if (!container) return;
+
+        const visible = Array.isArray(state.config.kpi_visible) && state.config.kpi_visible.length
+            ? state.config.kpi_visible
+            : Object.keys(kpiLabels);
+
+        container.innerHTML = visible.map((key) => {
+            const value = Number(kpis[key] ?? 0);
+            const variant = key === 'overdue_deadlines' && value > 0
+                ? 'danger'
+                : key === 'deadlines_today' && value > 0
+                    ? 'warning'
+                    : '';
+            return `
+                <div class="mc-kpi ${variant}">
+                    <div class="label">${escapeHtml(kpiLabels[key] || key)}</div>
+                    <div class="value">${value}</div>
+                </div>
+            `;
+        }).join('');
+    }
+
+    function renderActiveCalls() {
+        const list = document.getElementById('activeCallsList');
+        const overlay = document.getElementById('callOverlay');
+        const primary = document.getElementById('callPrimary');
+        const secondary = document.getElementById('callSecondary');
+
+        if (!list || !overlay || !primary || !secondary) return;
+
+        const queueFilter = Array.isArray(state.config.display_queues) ? state.config.display_queues : [];
+        const calls = state.activeCalls.filter(c => {
+            if (!queueFilter.length) return true;
+            return queueFilter.includes(c.queue_name);
+        });
+
+        if (!calls.length) {
+            list.innerHTML = '<div class="mc-feed-meta">Ingen aktive opkald</div>';
+            overlay.classList.remove('active');
+            return;
+        }
+
+        const call = calls[0];
+        overlay.classList.add('active');
+        primary.textContent = `${call.queue_name || 'Ukendt kø'} • ${call.caller_number || 'Ukendt nummer'}`;
+        secondary.innerHTML = [
+            call.contact_name ? `<span class="mc-badge">${escapeHtml(call.contact_name)}</span>` : '',
+            call.company_name ? `<span class="mc-badge">${escapeHtml(call.company_name)}</span>` : '',
+            call.customer_tag ? `<span class="mc-badge">${escapeHtml(call.customer_tag)}</span>` : '',
+            call.started_at ? `<span class="mc-badge">${escapeHtml(formatDate(call.started_at))}</span>` : ''
+        ].join(' ');
+
+        list.innerHTML = calls.map((item) => `
+            <div class="mc-feed-item">
+                <div class="mc-feed-title">${escapeHtml(item.queue_name || 'Ukendt kø')} • ${escapeHtml(item.caller_number || '-')}</div>
+                <div class="mc-feed-meta">
+                    ${escapeHtml(item.contact_name || 'Ukendt kontakt')}
+                    ${item.company_name ? ` • ${escapeHtml(item.company_name)}` : ''}
+                </div>
+            </div>
+        `).join('');
+    }
+
+    function renderAlerts() {
+        const container = document.getElementById('alertContainer');
+        if (!container) return;
+
+        if (!state.activeAlerts.length) {
+            container.className = 'mc-alert-empty';
+            container.textContent = 'Ingen aktive driftsalarmer';
+            return;
+        }
+
+        container.className = '';
+        container.innerHTML = state.activeAlerts.map((alert) => `
+            <div class="mc-alert-bar down mb-2">
+                <span>🚨</span>
+                <span>${escapeHtml(alert.service_name || 'Ukendt service')}</span>
+                ${alert.customer_name ? `<span class="mc-badge">${escapeHtml(alert.customer_name)}</span>` : ''}
+                <span class="mc-badge">Start: ${escapeHtml(formatDate(alert.started_at))}</span>
+            </div>
+        `).join('');
+    }
+
+    function renderDeadlines(rows = []) {
+        const table = document.getElementById('deadlineTable');
+        if (!table) return;
+        if (!rows.length) {
+            table.innerHTML = '<div class="mc-feed-meta py-2">Ingen deadlines i dag eller overskredne</div>';
+            return;
+        }
+        table.innerHTML = rows.map((row) => `
+            <div class="mc-row">
+                <div>${escapeHtml(row.employee_name || 'Ukendt')}</div>
+                <div>${Number(row.deadlines_today || 0)}</div>
+                <div style="color:${Number(row.overdue_deadlines || 0) > 0 ? '#ff9d9d' : 'inherit'}">${Number(row.overdue_deadlines || 0)}</div>
+            </div>
+        `).join('');
+    }
+
+    function renderFeed() {
+        const feed = document.getElementById('liveFeed');
+        if (!feed) return;
+
+        if (!state.liveFeed.length) {
+            feed.innerHTML = '<div class="mc-feed-meta">Ingen events endnu</div>';
+            return;
+        }
+
+        feed.innerHTML = state.liveFeed.slice(0, 20).map((event) => `
+            <div class="mc-feed-item">
+                <div class="mc-feed-title">${escapeHtml(event.title || event.event_type || 'Event')}</div>
+                <div class="mc-feed-meta">${escapeHtml(event.event_type || 'event')} • ${escapeHtml(formatDate(event.created_at))}</div>
+            </div>
+        `).join('');
+    }
+
+    function renderState(payload) {
+        if (!payload) return;
+        state.config = { ...state.config, ...(payload.config || {}) };
+        state.activeCalls = Array.isArray(payload.active_calls) ? payload.active_calls : state.activeCalls;
+        state.activeAlerts = Array.isArray(payload.active_alerts) ? payload.active_alerts : state.activeAlerts;
+        state.liveFeed = Array.isArray(payload.live_feed) ? payload.live_feed : state.liveFeed;
+
+        const soundToggle = document.getElementById('soundEnabledToggle');
+        const volumeSlider = document.getElementById('soundVolume');
+        if (soundToggle) soundToggle.checked = !!state.config.sound_enabled;
+        if (volumeSlider) volumeSlider.value = String(state.config.sound_volume || 70);
+
+        renderKpis(payload.kpis || {});
+        renderActiveCalls();
+        renderAlerts();
+        renderDeadlines(Array.isArray(payload.employee_deadlines) ? payload.employee_deadlines : []);
+        renderFeed();
+    }
+
+    async function loadInitialState() {
+        const res = await fetch('/api/v1/mission/state', { credentials: 'include' });
+        if (!res.ok) throw new Error('Kunne ikke hente mission state');
+        const payload = await res.json();
+        renderState(payload);
+    }
+
+    function scheduleReconnect() {
+        if (state.reconnectTimer) return;
+        state.reconnectAttempts += 1;
+        const delay = Math.min(30000, 1500 * state.reconnectAttempts);
+        updateConnectionLabel(`Frakoblet • reconnect om ${Math.round(delay / 1000)}s`);
+        state.reconnectTimer = setTimeout(() => {
+            state.reconnectTimer = null;
+            connectWs();
+        }, delay);
+    }
+
+    function connectWs() {
+        const proto = window.location.protocol === 'https:' ? 'wss' : 'ws';
+        const url = `${proto}://${window.location.host}/api/v1/mission/ws`;
+        state.ws = new WebSocket(url);
+
+        state.ws.onopen = () => {
+            state.reconnectAttempts = 0;
+            updateConnectionLabel('Live forbindelse aktiv');
+        };
+
+        state.ws.onclose = () => {
+            state.failures += 1;
+            if (state.failures >= 12) {
+                window.location.reload();
+                return;
+            }
+            scheduleReconnect();
+        };
+
+        state.ws.onerror = () => {};
+
+        state.ws.onmessage = (evt) => {
+            try {
+                const msg = JSON.parse(evt.data);
+                const event = msg?.event;
+                const data = msg?.data || {};
+
+                if (event === 'mission_state') {
+                    renderState(data);
+                    return;
+                }
+                if (event === 'kpi_update') {
+                    renderKpis(data);
+                    return;
+                }
+                if (event === 'call_ringing') {
+                    state.activeCalls = [data, ...state.activeCalls.filter(c => c.call_id !== data.call_id)];
+                    renderActiveCalls();
+                    playTone('incoming_call');
+                    return;
+                }
+                if (event === 'call_answered' || event === 'call_hangup') {
+                    const id = data.call_id;
+                    state.activeCalls = state.activeCalls.filter(c => c.call_id !== id);
+                    renderActiveCalls();
+                    return;
+                }
+                if (event === 'uptime_alert') {
+                    state.activeAlerts = Array.isArray(data.active_alerts) ? data.active_alerts : state.activeAlerts;
+                    renderAlerts();
+                    if ((data.status || '').toUpperCase() === 'DOWN') {
+                        playTone('uptime_down');
+                    }
+                    return;
+                }
+                if (event === 'live_feed_event') {
+                    state.liveFeed = [data, ...state.liveFeed.filter(item => item.id !== data.id)].slice(0, 20);
+                    renderFeed();
+                }
+            } catch (error) {
+                console.error('Mission message parse failed', error);
+            }
+        };
+    }
+
+    document.addEventListener('DOMContentLoaded', async () => {
+        try {
+            await loadInitialState();
+        } catch (error) {
+            updateConnectionLabel('Fejl ved initial load');
+            console.error(error);
+        }
+        connectWs();
+    });
+})();
+</script>
+{% endblock %}

main.py

@@ -36,6 +36,7 @@ from app.system.backend import router as system_api
 from app.system.backend import sync_router
 from app.dashboard.backend import views as dashboard_views
 from app.dashboard.backend import router as dashboard_api
+from app.dashboard.backend import mission_router as mission_api
 from app.prepaid.backend import router as prepaid_api
 from app.prepaid.backend import views as prepaid_views
 from app.fixed_price.backend import router as fixed_price_api
@@ -208,6 +209,10 @@ async def auth_middleware(request: Request, call_next):
     # Yealink Action URL callbacks (secured inside telefoni module by token/IP)
     public_paths.add("/api/v1/telefoni/established")
     public_paths.add("/api/v1/telefoni/terminated")
+    public_paths.add("/api/v1/mission/webhook/telefoni/ringing")
+    public_paths.add("/api/v1/mission/webhook/telefoni/answered")
+    public_paths.add("/api/v1/mission/webhook/telefoni/hangup")
+    public_paths.add("/api/v1/mission/webhook/uptime")
 
     if settings.DEV_ALLOW_ARCHIVED_IMPORT:
         public_paths.add("/api/v1/ticket/archived/simply/import")
@@ -279,6 +284,7 @@ app.include_router(alert_notes_api, prefix="/api/v1", tags=["Alert Notes"])
 app.include_router(billing_api.router, prefix="/api/v1", tags=["Billing"])
 app.include_router(system_api.router, prefix="/api/v1", tags=["System"])
 app.include_router(dashboard_api.router, prefix="/api/v1", tags=["Dashboard"])
+app.include_router(mission_api.router, prefix="/api/v1", tags=["Mission"])
 app.include_router(sync_router.router, prefix="/api/v1/system", tags=["System Sync"])
 app.include_router(prepaid_api.router, prefix="/api/v1", tags=["Prepaid Cards"])
 app.include_router(fixed_price_api.router, prefix="/api/v1", tags=["Fixed-Price Agreements"])

migrations/142_mission_control.sql

@@ -0,0 +1,59 @@
+-- Migration 142: Mission Control dashboard foundation
+
+CREATE TABLE IF NOT EXISTS mission_events (
+    id BIGSERIAL PRIMARY KEY,
+    event_type VARCHAR(64) NOT NULL,
+    severity VARCHAR(16) NOT NULL DEFAULT 'info',
+    title VARCHAR(255) NOT NULL,
+    source VARCHAR(64),
+    customer_name VARCHAR(255),
+    payload JSONB NOT NULL DEFAULT '{}'::jsonb,
+    created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP
+);
+
+CREATE INDEX IF NOT EXISTS idx_mission_events_created_at ON mission_events(created_at DESC);
+CREATE INDEX IF NOT EXISTS idx_mission_events_event_type ON mission_events(event_type);
+
+CREATE TABLE IF NOT EXISTS mission_call_state (
+    call_id VARCHAR(128) PRIMARY KEY,
+    queue_name VARCHAR(128),
+    caller_number VARCHAR(64),
+    contact_name VARCHAR(255),
+    company_name VARCHAR(255),
+    customer_tag VARCHAR(64),
+    state VARCHAR(32) NOT NULL,
+    started_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    answered_at TIMESTAMP,
+    ended_at TIMESTAMP,
+    updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    last_payload JSONB NOT NULL DEFAULT '{}'::jsonb
+);
+
+CREATE INDEX IF NOT EXISTS idx_mission_call_state_state ON mission_call_state(state);
+CREATE INDEX IF NOT EXISTS idx_mission_call_state_updated_at ON mission_call_state(updated_at DESC);
+
+CREATE TABLE IF NOT EXISTS mission_uptime_alerts (
+    alert_key VARCHAR(255) PRIMARY KEY,
+    service_name VARCHAR(255) NOT NULL,
+    customer_name VARCHAR(255),
+    status VARCHAR(32) NOT NULL,
+    is_active BOOLEAN NOT NULL DEFAULT FALSE,
+    started_at TIMESTAMP,
+    resolved_at TIMESTAMP,
+    updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    raw_payload JSONB NOT NULL DEFAULT '{}'::jsonb,
+    normalized_payload JSONB NOT NULL DEFAULT '{}'::jsonb
+);
+
+CREATE INDEX IF NOT EXISTS idx_mission_uptime_active ON mission_uptime_alerts(is_active, updated_at DESC);
+
+INSERT INTO settings (key, value, category, description, value_type, is_public)
+VALUES
+    ('mission_webhook_token', '', 'mission', 'Shared token for mission webhooks', 'string', false),
+    ('mission_display_queues', '[]', 'mission', 'JSON array of queue names shown on Mission Control', 'json', true),
+    ('mission_sound_enabled', 'true', 'mission', 'Enable sound notifications on Mission Control', 'boolean', true),
+    ('mission_sound_volume', '70', 'mission', 'Mission Control sound volume (0-100)', 'integer', true),
+    ('mission_sound_events', '["incoming_call","uptime_down","critical_event"]', 'mission', 'JSON array of event types that trigger sound', 'json', true),
+    ('mission_kpi_visible', '["open_cases","new_cases","unassigned_cases","deadlines_today","overdue_deadlines"]', 'mission', 'JSON array of KPI keys shown on Mission Control', 'json', true),
+    ('mission_customer_filter', '', 'mission', 'Optional customer filter for Mission Control', 'string', true)
+ON CONFLICT (key) DO NOTHING;