bmc_hub/app/services/customer_consistency.py

"""
Customer Data Consistency Service
Compares customer data across BMC Hub, vTiger Cloud, and e-conomic
"""
import logging
import asyncio
from typing import Dict, List, Optional, Tuple, Any
from app.core.database import execute_query_single
from app.services.vtiger_service import VTigerService
from app.services.economic_service import EconomicService
from app.core.config import settings

logger = logging.getLogger(__name__)


class CustomerConsistencyService:
    """Service for checking and syncing customer data across systems"""
    
    # Field mapping: hub_field -> (vtiger_field, economic_field)
    FIELD_MAP = {
        'name': ('accountname', 'name'),
        'cvr_number': ('cf_856', 'corporateIdentificationNumber'),
        'address': ('bill_street', 'address'),
        'city': ('bill_city', 'city'),
        'postal_code': ('bill_code', 'zip'),
        'country': ('bill_country', 'country'),
        'phone': ('phone', 'telephoneAndFaxNumber'),
        'mobile_phone': ('mobile', 'mobilePhone'),
        'email': ('email1', 'email'),
        'website': ('website', 'website'),
        'invoice_email': ('email2', 'email'),
    }
    
    def __init__(self):
        self.vtiger = VTigerService()
        self.economic = EconomicService()
    
    @staticmethod
    def normalize_value(value: Any) -> Optional[str]:
        """
        Normalize value for comparison
        - Convert to string
        - Strip whitespace
        - Lowercase
        - Convert empty strings to None
        """
        if value is None:
            return None
        
        # Convert to string
        str_value = str(value).strip()
        
        # Empty string to None
        if not str_value:
            return None
        
        # Lowercase for case-insensitive comparison
        return str_value.lower()
    
    async def fetch_all_data(self, customer_id: int) -> Dict[str, Optional[Dict[str, Any]]]:
        """
        Fetch customer data from all three systems in parallel
        
        Args:
            customer_id: Hub customer ID
            
        Returns:
            Dict with keys 'hub', 'vtiger', 'economic' containing raw data (or None)
        """
        logger.info(f"🔍 Fetching customer data from all systems for customer {customer_id}")
        
        # Fetch Hub data first to get mapping IDs
        hub_query = """
            SELECT * FROM customers WHERE id = %s
        """
        hub_data = await asyncio.to_thread(execute_query_single, hub_query, (customer_id,))
        
        if not hub_data:
            raise ValueError(f"Customer {customer_id} not found in Hub")
        
        # Prepare async tasks for vTiger and e-conomic
        vtiger_task = None
        economic_task = None
        
        # Fetch vTiger data if we have an ID
        if hub_data.get('vtiger_id') and settings.VTIGER_ENABLED:
            vtiger_task = self.vtiger.get_account_by_id(hub_data['vtiger_id'])
        
        # Fetch e-conomic data if we have a customer number
        if hub_data.get('economic_customer_number') and settings.ECONOMIC_ENABLED:
            economic_task = self.economic.get_customer(hub_data['economic_customer_number'])
        
        # Parallel fetch with error handling
        tasks = {}
        if vtiger_task:
            tasks['vtiger'] = vtiger_task
        if economic_task:
            tasks['economic'] = economic_task
        
        results = {}
        if tasks:
            task_results = await asyncio.gather(
                *tasks.values(),
                return_exceptions=True
            )
            
            # Map results back
            for key, result in zip(tasks.keys(), task_results):
                if isinstance(result, Exception):
                    logger.error(f"❌ Error fetching {key} data: {result}")
                    results[key] = None
                else:
                    results[key] = result
        
        return {
            'hub': hub_data,
            'vtiger': results.get('vtiger'),
            'economic': results.get('economic')
        }
    
    @classmethod
    def compare_data(cls, all_data: Dict[str, Optional[Dict[str, Any]]]) -> Dict[str, Dict[str, Any]]:
        """
        Compare data across systems and identify discrepancies
        
        Args:
            all_data: Dict with 'hub', 'vtiger', 'economic' data (values may be None)
            
        Returns:
            Dict of discrepancies: {
                field_name: {
                    'hub': value,
                    'vtiger': value,
                    'economic': value,
                    'discrepancy': True/False
                }
            }
        """
        discrepancies = {}
        hub_data = all_data.get('hub', {})
        vtiger_data = all_data.get('vtiger', {})
        economic_data = all_data.get('economic', {})
        
        for hub_field, (vtiger_field, economic_field) in cls.FIELD_MAP.items():
            # Get raw values
            hub_value = hub_data.get(hub_field)
            vtiger_value = vtiger_data.get(vtiger_field) if vtiger_data else None
            economic_value = economic_data.get(economic_field) if economic_data else None
            
            # Normalize for comparison
            hub_norm = cls.normalize_value(hub_value)
            vtiger_norm = cls.normalize_value(vtiger_value)
            economic_norm = cls.normalize_value(economic_value)
            
            # Check if all values are the same
            values = [v for v in [hub_norm, vtiger_norm, economic_norm] if v is not None]
            has_discrepancy = len(set(values)) > 1 if values else False
            
            discrepancies[hub_field] = {
                'hub': hub_value,
                'vtiger': vtiger_value,
                'economic': economic_value,
                'discrepancy': has_discrepancy
            }
        
        return discrepancies
    
    async def sync_field(
        self, 
        customer_id: int, 
        field_name: str, 
        source_system: str, 
        source_value: Any
    ) -> Dict[str, bool]:
        """
        Sync a field value to all enabled systems
        
        Args:
            customer_id: Hub customer ID
            field_name: Hub field name (from FIELD_MAP keys)
            source_system: 'hub', 'vtiger', or 'economic'
            source_value: The correct value to sync
            
        Returns:
            Dict with sync status: {'hub': True/False, 'vtiger': True/False, 'economic': True/False}
        """
        logger.info(f"🔄 Syncing {field_name} from {source_system} with value: {source_value}")
        
        if field_name not in self.FIELD_MAP:
            raise ValueError(f"Unknown field: {field_name}")
        
        vtiger_field, economic_field = self.FIELD_MAP[field_name]
        
        # Fetch Hub data to get mapping IDs
        hub_query = "SELECT * FROM customers WHERE id = %s"
        hub_data = await asyncio.to_thread(execute_query_single, hub_query, (customer_id,))
        
        if not hub_data:
            raise ValueError(f"Customer {customer_id} not found")
        
        results = {}
        
        # Update Hub if not the source
        if source_system != 'hub':
            try:
                from app.core.database import execute_update
                update_query = f"UPDATE customers SET {field_name} = %s WHERE id = %s"
                await asyncio.to_thread(execute_update, update_query, (source_value, customer_id))
                results['hub'] = True
                logger.info(f"✅ Hub {field_name} updated")
            except Exception as e:
                logger.error(f"❌ Failed to update Hub: {e}")
                results['hub'] = False
        else:
            results['hub'] = True  # Already correct
        
        # Update vTiger if enabled and not the source
        if settings.VTIGER_SYNC_ENABLED and source_system != 'vtiger' and hub_data.get('vtiger_id'):
            try:
                update_data = {vtiger_field: source_value}
                await self.vtiger.update_account(hub_data['vtiger_id'], update_data)
                results['vtiger'] = True
                logger.info(f"✅ vTiger {vtiger_field} updated")
            except Exception as e:
                logger.error(f"❌ Failed to update vTiger: {e}")
                results['vtiger'] = False
        else:
            results['vtiger'] = True  # Not applicable or already correct
        
        # Update e-conomic if enabled and not the source
        if settings.ECONOMIC_SYNC_ENABLED and source_system != 'economic' and hub_data.get('economic_customer_number'):
            try:
                # e-conomic update requires different handling based on field
                update_data = {economic_field: source_value}
                
                # Check safety flags
                if settings.ECONOMIC_READ_ONLY or settings.ECONOMIC_DRY_RUN:
                    logger.warning(f"⚠️ e-conomic update blocked by safety flags (READ_ONLY={settings.ECONOMIC_READ_ONLY}, DRY_RUN={settings.ECONOMIC_DRY_RUN})")
                    results['economic'] = False
                else:
                    await self.economic.update_customer(hub_data['economic_customer_number'], update_data)
                    results['economic'] = True
                    logger.info(f"✅ e-conomic {economic_field} updated")
            except Exception as e:
                logger.error(f"❌ Failed to update e-conomic: {e}")
                results['economic'] = False
        else:
            results['economic'] = True  # Not applicable or already correct
        
        return results