bef5c20c83
- Added CaseAnalysisService for analyzing case text using Ollama LLM. - Integrated AI analysis into the QuickCreate modal for automatic case creation. - Created HTML structure for QuickCreate modal with dynamic fields for title, description, customer, priority, technician, and tags. - Implemented customer search functionality with debounce for efficient querying. - Added priority field to sag_sager table with migration for consistency in case management. - Introduced caching mechanism in CaseAnalysisService to optimize repeated analyses. - Enhanced error handling and user feedback in the QuickCreate modal.
379 lines
10 KiB
Python
379 lines
10 KiB
Python
"""
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Pydantic Models and Schemas
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"""
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from enum import Enum
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from pydantic import BaseModel, ConfigDict
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from typing import Optional, List
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from datetime import datetime, date
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class CustomerBase(BaseModel):
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"""Base customer schema"""
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name: str
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email: Optional[str] = None
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phone: Optional[str] = None
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address: Optional[str] = None
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class CustomerCreate(CustomerBase):
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"""Schema for creating a customer"""
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pass
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class CustomerUpdate(BaseModel):
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"""Schema for updating a customer"""
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name: Optional[str] = None
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email: Optional[str] = None
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phone: Optional[str] = None
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address: Optional[str] = None
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cvr_number: Optional[str] = None
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city: Optional[str] = None
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postal_code: Optional[str] = None
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country: Optional[str] = None
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website: Optional[str] = None
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mobile_phone: Optional[str] = None
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invoice_email: Optional[str] = None
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is_active: Optional[bool] = None
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class Customer(CustomerBase):
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"""Full customer schema"""
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id: int
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created_at: str # Changed from datetime to str for serialization
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updated_at: Optional[str] = None # Changed from datetime to str for serialization
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model_config = ConfigDict(from_attributes=True)
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class HardwareBase(BaseModel):
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"""Base hardware schema"""
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serial_number: str
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model: str
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customer_id: int
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class HardwareCreate(HardwareBase):
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"""Schema for creating hardware"""
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pass
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class Hardware(HardwareBase):
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"""Full hardware schema"""
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id: int
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created_at: datetime
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class Config:
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from_attributes = True
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class VendorBase(BaseModel):
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"""Base vendor schema"""
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name: str
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cvr_number: Optional[str] = None
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domain: Optional[str] = None
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email: Optional[str] = None
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phone: Optional[str] = None
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contact_person: Optional[str] = None
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category: Optional[str] = None
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notes: Optional[str] = None
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class VendorCreate(VendorBase):
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"""Schema for creating a vendor"""
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pass
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class VendorUpdate(BaseModel):
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"""Schema for updating a vendor"""
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name: Optional[str] = None
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cvr_number: Optional[str] = None
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domain: Optional[str] = None
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email: Optional[str] = None
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phone: Optional[str] = None
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contact_person: Optional[str] = None
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category: Optional[str] = None
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notes: Optional[str] = None
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is_active: Optional[bool] = None
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class Vendor(VendorBase):
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"""Full vendor schema"""
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id: int
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is_active: bool = True
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created_at: datetime
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updated_at: Optional[datetime] = None
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class Config:
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from_attributes = True
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class ConversationBase(BaseModel):
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title: str
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transcript: Optional[str] = None
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summary: Optional[str] = None
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is_private: bool = False
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customer_id: Optional[int] = None
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ticket_id: Optional[int] = None
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category: str = "General"
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class ConversationCreate(ConversationBase):
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audio_file_path: str
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duration_seconds: int = 0
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email_message_id: Optional[int] = None
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class ConversationUpdate(BaseModel):
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title: Optional[str] = None
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is_private: Optional[bool] = None
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ticket_id: Optional[int] = None
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customer_id: Optional[int] = None
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category: Optional[str] = None
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# For soft delete via update if needed, though usually strict API endpoint
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class Conversation(ConversationBase):
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id: int
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audio_file_path: str
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duration_seconds: int
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user_id: Optional[int] = None
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source: str
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created_at: datetime
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updated_at: Optional[datetime] = None
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deleted_at: Optional[datetime] = None
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model_config = ConfigDict(from_attributes=True)
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class SolutionBase(BaseModel):
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"""Base schema for Case Solutions"""
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title: str
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description: Optional[str] = None
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solution_type: Optional[str] = None # Support, Drift, Konsulent, etc.
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result: Optional[str] = None # Løst, Delvist, Workaround, Ej løst
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class SolutionCreate(SolutionBase):
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"""Schema for creating a solution"""
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sag_id: int
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created_by_user_id: Optional[int] = None
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class SolutionUpdate(BaseModel):
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"""Schema for updating a solution"""
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title: Optional[str] = None
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description: Optional[str] = None
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solution_type: Optional[str] = None
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result: Optional[str] = None
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class Solution(SolutionBase):
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"""Full solution schema"""
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id: int
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sag_id: int
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created_by_user_id: Optional[int] = None
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created_at: datetime
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updated_at: Optional[datetime] = None
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model_config = ConfigDict(from_attributes=True)
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class UserAdminCreate(BaseModel):
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username: str
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email: str
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password: str
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full_name: Optional[str] = None
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is_superadmin: bool = False
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is_active: bool = True
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group_ids: Optional[List[int]] = None
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class UserGroupsUpdate(BaseModel):
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group_ids: List[int]
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class GroupCreate(BaseModel):
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name: str
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description: Optional[str] = None
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class GroupPermissionsUpdate(BaseModel):
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permission_ids: List[int]
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class UserTwoFactorResetRequest(BaseModel):
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reason: Optional[str] = None
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# =====================================================
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# AnyDesk Remote Support Integration Schemas
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# =====================================================
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class AnyDeskSessionCreate(BaseModel):
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"""Schema for creating a new AnyDesk session"""
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customer_id: int
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contact_id: Optional[int] = None
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sag_id: Optional[int] = None # Case/ticket ID
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description: Optional[str] = None
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created_by_user_id: Optional[int] = None
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class AnyDeskSession(BaseModel):
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"""Full AnyDesk session schema"""
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id: int
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anydesk_session_id: str
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customer_id: int
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contact_id: Optional[int] = None
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sag_id: Optional[int] = None
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session_link: Optional[str] = None
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status: str # active, completed, failed, cancelled
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started_at: str
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ended_at: Optional[str] = None
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duration_minutes: Optional[int] = None
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created_by_user_id: Optional[int] = None
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created_at: str
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updated_at: Optional[str] = None
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model_config = ConfigDict(from_attributes=True)
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class AnyDeskSessionDetail(AnyDeskSession):
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"""AnyDesk session with additional details"""
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contact_name: Optional[str] = None
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customer_name: Optional[str] = None
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sag_title: Optional[str] = None
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created_by_user_name: Optional[str] = None
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device_info: Optional[dict] = None
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metadata: Optional[dict] = None
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class AnyDeskWorklogSuggestion(BaseModel):
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"""Suggested worklog entry from a completed session"""
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session_id: int
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duration_hours: float
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duration_minutes: int
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description: str
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start_time: str
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end_time: str
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billable: bool = True
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work_type: str = "remote_support"
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class AnyDeskSessionWithWorklog(BaseModel):
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"""AnyDesk session with suggested worklog entry"""
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session: AnyDeskSession
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suggested_worklog: AnyDeskWorklogSuggestion
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class TodoStepBase(BaseModel):
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"""Base schema for case todo steps"""
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title: str
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description: Optional[str] = None
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due_date: Optional[date] = None
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class TodoStepCreate(TodoStepBase):
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"""Schema for creating a todo step"""
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pass
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class TodoStepUpdate(BaseModel):
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"""Schema for updating a todo step"""
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is_done: Optional[bool] = None
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class TodoStep(TodoStepBase):
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"""Full todo step schema"""
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id: int
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sag_id: int
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is_done: bool
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created_by_user_id: Optional[int] = None
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created_by_name: Optional[str] = None
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created_at: datetime
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completed_by_user_id: Optional[int] = None
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completed_by_name: Optional[str] = None
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completed_at: Optional[datetime] = None
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model_config = ConfigDict(from_attributes=True)
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class AnyDeskSessionHistory(BaseModel):
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"""Session history response"""
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sessions: List[AnyDeskSessionDetail]
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total: int
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limit: int
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offset: int
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class AnyDeskSessionUpdate(BaseModel):
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"""Schema for updating a session (mainly status updates)"""
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status: str
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ended_at: Optional[str] = None
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duration_minutes: Optional[int] = None
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# ============================================================================
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# SAG MODULE (Cases) - QuickCreate and Priority Support
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# ============================================================================
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class SagPriority(str, Enum):
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"""Case priority levels matching database enum"""
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LOW = "low"
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NORMAL = "normal"
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HIGH = "high"
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URGENT = "urgent"
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class QuickCreateAnalysis(BaseModel):
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"""AI analysis result for QuickCreate feature"""
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suggested_title: str
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suggested_description: str
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suggested_priority: SagPriority = SagPriority.NORMAL
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suggested_customer_id: Optional[int] = None
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suggested_customer_name: Optional[str] = None
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suggested_technician_id: Optional[int] = None
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suggested_technician_name: Optional[str] = None
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suggested_group_id: Optional[int] = None
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suggested_group_name: Optional[str] = None
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suggested_tags: List[str] = []
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hardware_references: List[dict] = [] # [{id, brand, model, serial_number}]
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confidence: float = 0.0
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ai_reasoning: Optional[str] = None # Debug info for low confidence
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model_config = ConfigDict(from_attributes=True)
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class SagBase(BaseModel):
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"""Base schema for SAG (cases)"""
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titel: str
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beskrivelse: Optional[str] = None
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priority: SagPriority = SagPriority.NORMAL
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customer_id: Optional[int] = None
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ansvarlig_bruger_id: Optional[int] = None
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assigned_group_id: Optional[int] = None
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deadline: Optional[datetime] = None
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class SagCreate(SagBase):
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"""Schema for creating a case"""
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template_key: Optional[str] = None
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tags: Optional[List[str]] = None
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class SagUpdate(BaseModel):
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"""Schema for updating a case"""
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titel: Optional[str] = None
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beskrivelse: Optional[str] = None
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priority: Optional[SagPriority] = None
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status: Optional[str] = None
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ansvarlig_bruger_id: Optional[int] = None
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assigned_group_id: Optional[int] = None
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deadline: Optional[datetime] = None
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class Sag(SagBase):
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"""Full case schema"""
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id: int
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status: str
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template_key: Optional[str] = None
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created_by_user_id: int
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created_at: datetime
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updated_at: datetime
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deleted_at: Optional[datetime] = None
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model_config = ConfigDict(from_attributes=True)
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