bmc_hub/app/ticket/frontend/archived_ticket_detail.html
2026-07-03 20:20:22 +02:00

729 lines
23 KiB
HTML

{% extends "shared/frontend/base.html" %}
{% block title %}Arkiveret Ticket - BMC Hub{% endblock %}
{% block extra_css %}
<style>
.archived-detail-page {
max-width: 1480px;
margin: 0 auto;
padding-bottom: 3rem;
}
.archive-hero {
position: relative;
overflow: hidden;
background:
radial-gradient(circle at top right, rgba(15, 76, 117, 0.18), transparent 28rem),
linear-gradient(145deg, #ffffff 0%, #f4f8fb 58%, #eaf1f6 100%);
border: 1px solid rgba(15, 76, 117, 0.12);
border-radius: 28px;
box-shadow: 0 24px 60px rgba(15, 76, 117, 0.12);
padding: 2rem;
margin-bottom: 1.5rem;
}
.archive-hero::after {
content: "";
position: absolute;
inset: auto -5rem -5rem auto;
width: 18rem;
height: 18rem;
border-radius: 999px;
background: rgba(15, 76, 117, 0.07);
filter: blur(20px);
pointer-events: none;
}
.archive-hero-top {
display: flex;
justify-content: space-between;
gap: 1.5rem;
align-items: flex-start;
margin-bottom: 1.5rem;
}
.archive-kicker {
display: inline-flex;
align-items: center;
gap: 0.5rem;
padding: 0.45rem 0.85rem;
border-radius: 999px;
background: rgba(15, 76, 117, 0.08);
color: var(--accent);
font-size: 0.82rem;
font-weight: 700;
letter-spacing: 0.06em;
text-transform: uppercase;
}
.archive-title {
max-width: 60rem;
font-size: clamp(2rem, 3.4vw, 3.15rem);
line-height: 1.05;
font-weight: 800;
margin: 1rem 0 0.85rem;
letter-spacing: -0.03em;
color: #14344a;
}
.archive-subtitle {
max-width: 52rem;
margin: 0;
color: #587086;
font-size: 1rem;
line-height: 1.7;
}
.archive-back-btn {
display: inline-flex;
align-items: center;
gap: 0.55rem;
padding: 0.9rem 1.15rem;
border-radius: 14px;
border: 1px solid rgba(15, 76, 117, 0.14);
background: rgba(255, 255, 255, 0.78);
color: var(--accent);
text-decoration: none;
font-weight: 700;
box-shadow: 0 12px 30px rgba(15, 76, 117, 0.08);
transition: transform 0.2s ease, box-shadow 0.2s ease, border-color 0.2s ease;
}
.archive-back-btn:hover {
transform: translateY(-1px);
box-shadow: 0 18px 32px rgba(15, 76, 117, 0.12);
border-color: rgba(15, 76, 117, 0.25);
color: var(--accent);
}
.archive-meta-strip {
display: grid;
grid-template-columns: repeat(4, minmax(0, 1fr));
gap: 1rem;
}
.archive-stat {
background: rgba(255, 255, 255, 0.76);
border: 1px solid rgba(15, 76, 117, 0.1);
border-radius: 18px;
padding: 1rem 1.1rem;
backdrop-filter: blur(10px);
}
.archive-stat-label {
font-size: 0.76rem;
font-weight: 700;
letter-spacing: 0.08em;
text-transform: uppercase;
color: #75899b;
margin-bottom: 0.45rem;
}
.archive-stat-value {
color: #16384d;
font-size: 1rem;
font-weight: 700;
line-height: 1.4;
}
.archive-layout {
display: grid;
grid-template-columns: minmax(0, 1.8fr) minmax(320px, 0.95fr);
gap: 1.5rem;
align-items: start;
}
.surface-card {
background: linear-gradient(180deg, rgba(255, 255, 255, 0.98), rgba(248, 251, 253, 0.98));
border: 1px solid rgba(15, 76, 117, 0.1);
border-radius: 24px;
box-shadow: 0 20px 48px rgba(15, 76, 117, 0.08);
}
.content-card {
padding: 1.65rem 1.75rem;
margin-bottom: 1.5rem;
}
.section-heading {
display: flex;
align-items: center;
justify-content: space-between;
gap: 1rem;
margin-bottom: 1.25rem;
}
.section-title {
display: inline-flex;
align-items: center;
gap: 0.7rem;
margin: 0;
color: #16384d;
font-size: 1.18rem;
font-weight: 800;
letter-spacing: -0.01em;
}
.section-title i {
width: 2rem;
height: 2rem;
display: inline-flex;
align-items: center;
justify-content: center;
border-radius: 999px;
background: rgba(15, 76, 117, 0.08);
color: var(--accent);
}
.section-hint {
color: #7890a1;
font-size: 0.92rem;
}
.ticket-chip {
display: inline-flex;
align-items: center;
gap: 0.5rem;
padding: 0.55rem 0.85rem;
border-radius: 999px;
font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace;
font-size: 0.86rem;
font-weight: 700;
color: var(--accent);
background: rgba(15, 76, 117, 0.1);
border: 1px solid rgba(15, 76, 117, 0.1);
}
.status-badges {
display: flex;
flex-wrap: wrap;
gap: 0.75rem;
justify-content: flex-end;
}
.status-pill {
display: inline-flex;
align-items: center;
gap: 0.45rem;
padding: 0.55rem 0.9rem;
border-radius: 999px;
font-size: 0.82rem;
font-weight: 700;
letter-spacing: 0.04em;
text-transform: uppercase;
border: 1px solid transparent;
}
.status-pill.status-open,
.status-pill.status-new,
.status-pill.status-created {
background: rgba(25, 135, 84, 0.12);
border-color: rgba(25, 135, 84, 0.15);
color: #146c43;
}
.status-pill.status-pending,
.status-pill.status-waiting,
.status-pill.status-pending_customer {
background: rgba(255, 193, 7, 0.16);
border-color: rgba(255, 193, 7, 0.18);
color: #8a6510;
}
.status-pill.status-closed,
.status-pill.status-resolved,
.status-pill.status-done {
background: rgba(13, 110, 253, 0.12);
border-color: rgba(13, 110, 253, 0.16);
color: #0b5ed7;
}
.status-pill.status-priority {
background: rgba(220, 53, 69, 0.1);
border-color: rgba(220, 53, 69, 0.14);
color: #b02a37;
}
.rich-copy {
color: #334a5e;
font-size: 1rem;
line-height: 1.82;
}
.rich-copy p:last-child {
margin-bottom: 0;
}
.empty-copy {
padding: 1rem 1.1rem;
border-radius: 16px;
background: rgba(15, 76, 117, 0.05);
color: #7890a1;
font-style: italic;
}
.sidebar-card {
padding: 1.4rem;
position: sticky;
top: 100px;
}
.sidebar-title {
margin: 0 0 1rem;
color: #16384d;
font-size: 1rem;
font-weight: 800;
letter-spacing: -0.01em;
}
.meta-list {
display: grid;
gap: 0.9rem;
}
.meta-row {
display: grid;
gap: 0.3rem;
padding-bottom: 0.9rem;
border-bottom: 1px solid rgba(15, 76, 117, 0.08);
}
.meta-row:last-child {
padding-bottom: 0;
border-bottom: 0;
}
.meta-label {
font-size: 0.73rem;
font-weight: 700;
letter-spacing: 0.08em;
text-transform: uppercase;
color: #7d92a2;
}
.meta-value {
color: #17364a;
font-size: 0.98rem;
font-weight: 700;
line-height: 1.45;
}
.meta-value.is-muted {
color: #7c91a2;
font-weight: 600;
}
.message-timeline {
position: relative;
display: grid;
gap: 1rem;
}
.message-timeline::before {
content: "";
position: absolute;
top: 0.75rem;
bottom: 0.75rem;
left: 1rem;
width: 2px;
background: linear-gradient(180deg, rgba(15, 76, 117, 0.24), rgba(15, 76, 117, 0.08));
}
.message-entry {
position: relative;
margin-left: 2.6rem;
padding: 1.2rem 1.2rem 1.15rem;
border-radius: 20px;
border: 1px solid rgba(15, 76, 117, 0.08);
background: rgba(255, 255, 255, 0.92);
box-shadow: 0 14px 30px rgba(15, 76, 117, 0.06);
}
.message-entry::before {
content: "";
position: absolute;
left: -1.95rem;
top: 1.2rem;
width: 0.9rem;
height: 0.9rem;
border-radius: 999px;
background: #ffffff;
border: 3px solid var(--accent);
box-shadow: 0 0 0 6px rgba(15, 76, 117, 0.08);
}
.message-entry.message-email::before {
border-color: #0d6efd;
}
.message-entry.message-comment::before {
border-color: #198754;
}
.message-entry.message-note::before {
border-color: #fd7e14;
}
.message-head {
display: flex;
justify-content: space-between;
gap: 1rem;
align-items: flex-start;
margin-bottom: 0.85rem;
}
.message-type {
display: inline-flex;
align-items: center;
gap: 0.4rem;
padding: 0.45rem 0.75rem;
border-radius: 999px;
background: rgba(15, 76, 117, 0.09);
color: var(--accent);
font-size: 0.74rem;
font-weight: 800;
letter-spacing: 0.06em;
text-transform: uppercase;
}
.message-subject {
display: block;
margin-top: 0.7rem;
font-size: 1.08rem;
line-height: 1.35;
color: #193d53;
}
.message-meta {
color: #7991a2;
font-size: 0.84rem;
line-height: 1.5;
text-align: right;
white-space: nowrap;
}
.message-author {
margin-bottom: 0.95rem;
color: #5d7488;
font-size: 0.92rem;
}
.message-body {
color: #2f4659;
font-size: 0.97rem;
line-height: 1.78;
}
.message-count {
display: inline-flex;
align-items: center;
gap: 0.45rem;
padding: 0.5rem 0.8rem;
border-radius: 999px;
background: rgba(15, 76, 117, 0.06);
color: #617b8f;
font-size: 0.8rem;
font-weight: 700;
}
@media (max-width: 1199.98px) {
.archive-layout {
grid-template-columns: 1fr;
}
.sidebar-card {
position: static;
}
}
@media (max-width: 991.98px) {
.archive-meta-strip {
grid-template-columns: repeat(2, minmax(0, 1fr));
}
.archive-hero-top,
.message-head {
flex-direction: column;
}
.status-badges {
justify-content: flex-start;
}
.message-meta {
text-align: left;
white-space: normal;
}
}
@media (max-width: 767.98px) {
.archived-detail-page {
padding-bottom: 2rem;
}
.archive-hero,
.content-card,
.sidebar-card {
border-radius: 20px;
}
.archive-hero,
.content-card {
padding: 1.3rem;
}
.archive-title {
font-size: 1.75rem;
}
.archive-meta-strip {
grid-template-columns: 1fr;
}
.message-entry {
margin-left: 2rem;
padding: 1rem;
}
.message-timeline::before {
left: 0.7rem;
}
.message-entry::before {
left: -1.55rem;
}
}
</style>
{% endblock %}
{% block content %}
<div class="container-fluid px-4 archived-detail-page">
<section class="archive-hero">
<div class="archive-hero-top">
<div>
<span class="archive-kicker">
<i class="bi bi-archive-fill"></i>
Arkiveret ticket
</span>
<h1 class="archive-title">{{ ticket.title or 'Ingen titel' }}</h1>
<p class="archive-subtitle">
Historisk ticket fra Simply-CRM med samlet overblik over kunde, status, tidsforbrug og hele beskedtråden.
</p>
</div>
<a href="/ticket/archived" class="archive-back-btn">
<i class="bi bi-arrow-left"></i>
Tilbage til liste
</a>
</div>
<div class="d-flex flex-wrap justify-content-between align-items-start gap-3 mb-4">
<div class="d-flex flex-wrap gap-2">
{% if ticket.ticket_number %}
<span class="ticket-chip">
<i class="bi bi-ticket-perforated"></i>
{{ ticket.ticket_number }}
</span>
{% endif %}
</div>
<div class="status-badges">
{% if ticket.status %}
<span class="status-pill status-{{ ticket.status|lower|replace(' ', '_') }}">
<i class="bi bi-circle-fill"></i>
{{ ticket.status.replace('_', ' ').title() }}
</span>
{% endif %}
{% if ticket.priority %}
<span class="status-pill status-priority">
<i class="bi bi-flag-fill"></i>
{{ ticket.priority.replace('_', ' ').title() }}
</span>
{% endif %}
</div>
</div>
<div class="archive-meta-strip">
<div class="archive-stat">
<div class="archive-stat-label">Organisation</div>
<div class="archive-stat-value">{{ ticket.organization_name or 'Ikke registreret' }}</div>
</div>
<div class="archive-stat">
<div class="archive-stat-label">Kontakt</div>
<div class="archive-stat-value">{{ ticket.contact_name or 'Ukendt kontakt' }}</div>
</div>
<div class="archive-stat">
<div class="archive-stat-label">Tidsforbrug</div>
<div class="archive-stat-value">
{% if ticket.time_spent_hours is not none %}
{{ '%.2f'|format(ticket.time_spent_hours) }} timer
{% else %}
Ikke angivet
{% endif %}
</div>
</div>
<div class="archive-stat">
<div class="archive-stat-label">Beskeder</div>
<div class="archive-stat-value">{{ messages|length }} registreret{% if messages|length != 1 %}e{% endif %}</div>
</div>
</div>
</section>
<div class="archive-layout">
<div>
<section class="surface-card content-card">
<div class="section-heading">
<h2 class="section-title">
<i class="bi bi-card-text"></i>
Beskrivelse
</h2>
</div>
{% if description_html %}
<div class="rich-copy">{{ description_html | safe }}</div>
{% elif ticket.description %}
<div class="rich-copy">{{ ticket.description | e | replace('\n', '<br>') | safe }}</div>
{% else %}
<div class="empty-copy">Ingen beskrivelse gemt på den arkiverede ticket.</div>
{% endif %}
</section>
<section class="surface-card content-card">
<div class="section-heading">
<h2 class="section-title">
<i class="bi bi-check2-circle"></i>
Løsning
</h2>
</div>
{% if solution_html %}
<div class="rich-copy">{{ solution_html | safe }}</div>
{% elif ticket.solution %}
<div class="rich-copy">{{ ticket.solution | e | replace('\n', '<br>') | safe }}</div>
{% else %}
<div class="empty-copy">Ingen løsning er registreret på sagen.</div>
{% endif %}
</section>
<section class="surface-card content-card">
<div class="section-heading">
<h2 class="section-title">
<i class="bi bi-chat-left-text"></i>
Kommentarer og emails
</h2>
<span class="message-count">
<i class="bi bi-collection"></i>
{{ messages|length }} element{% if messages|length != 1 %}er{% endif %}
</span>
</div>
{% if messages %}
<div class="message-timeline">
{% for message in messages %}
{% set message_type = (message.message_type or 'message')|lower|replace(' ', '_') %}
<article class="message-entry message-{{ message_type }}">
<div class="message-head">
<div>
<span class="message-type">
{% if message_type == 'comment' %}
<i class="bi bi-chat-left-text-fill"></i>
{% elif message_type == 'email' %}
<i class="bi bi-envelope-fill"></i>
{% else %}
<i class="bi bi-journal-text"></i>
{% endif %}
{{ message.message_type or 'Besked' }}
</span>
{% if message.subject %}
<strong class="message-subject">{{ message.subject }}</strong>
{% endif %}
</div>
<div class="message-meta">
{% if message.source_created_at %}
{{ message.source_created_at.strftime('%d/%m/%Y %H:%M') }}
{% else %}
Tidspunkt ukendt
{% endif %}
</div>
</div>
{% if message.author_name or message.author_email %}
<div class="message-author">
{{ message.author_name or 'Ukendt afsender' }}
{% if message.author_email %}
({{ message.author_email }})
{% endif %}
</div>
{% endif %}
<div class="message-body rich-copy">
{% if message.body_html %}
{{ message.body_html | safe }}
{% elif message.body %}
{{ message.body | e | replace('\n', '<br>') | safe }}
{% else %}
<div class="empty-copy">Ingen tekst gemt i denne besked.</div>
{% endif %}
</div>
</article>
{% endfor %}
</div>
{% else %}
<div class="empty-copy">Ingen kommentarer eller emails blev fundet for den arkiverede ticket.</div>
{% endif %}
</section>
</div>
<aside class="surface-card sidebar-card">
<h3 class="sidebar-title">Sagsmetadata</h3>
<div class="meta-list">
<div class="meta-row">
<div class="meta-label">Organisation</div>
<div class="meta-value">{{ ticket.organization_name or '-' }}</div>
</div>
<div class="meta-row">
<div class="meta-label">Kontaktperson</div>
<div class="meta-value">{{ ticket.contact_name or '-' }}</div>
</div>
<div class="meta-row">
<div class="meta-label">Afsender-email</div>
<div class="meta-value {% if not ticket.email_from %}is-muted{% endif %}">{{ ticket.email_from or 'Ikke registreret' }}</div>
</div>
<div class="meta-row">
<div class="meta-label">Oprettet</div>
<div class="meta-value {% if not ticket.source_created_at %}is-muted{% endif %}">
{% if ticket.source_created_at %}
{{ ticket.source_created_at.strftime('%d/%m/%Y %H:%M') }}
{% else %}
Ikke registreret
{% endif %}
</div>
</div>
<div class="meta-row">
<div class="meta-label">Opdateret</div>
<div class="meta-value {% if not ticket.source_updated_at %}is-muted{% endif %}">
{% if ticket.source_updated_at %}
{{ ticket.source_updated_at.strftime('%d/%m/%Y %H:%M') }}
{% else %}
Ikke registreret
{% endif %}
</div>
</div>
<div class="meta-row">
<div class="meta-label">Prioritet</div>
<div class="meta-value {% if not ticket.priority %}is-muted{% endif %}">
{{ ticket.priority.replace('_', ' ').title() if ticket.priority else 'Ikke angivet' }}
</div>
</div>
<div class="meta-row">
<div class="meta-label">Status</div>
<div class="meta-value {% if not ticket.status %}is-muted{% endif %}">
{{ ticket.status.replace('_', ' ').title() if ticket.status else 'Ikke angivet' }}
</div>
</div>
</div>
</aside>
</div>
</div>
{% endblock %}