0831715d3a
- Implement SmsService class for sending SMS via CPSMS API. - Add SMS sending functionality in the frontend with validation and user feedback. - Create database migrations for SMS message storage and telephony features. - Introduce telephony settings and user-specific configurations for click-to-call functionality. - Enhance user experience with toast notifications for incoming calls and actions.
491 lines
20 KiB
Python
491 lines
20 KiB
Python
import logging
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from fastapi import APIRouter, HTTPException, Query, Request
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from fastapi.responses import HTMLResponse
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from fastapi.templating import Jinja2Templates
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from pathlib import Path
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from app.core.database import execute_query
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logger = logging.getLogger(__name__)
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router = APIRouter()
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# Setup template directory
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templates = Jinja2Templates(directory="app")
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@router.get("/sag", response_class=HTMLResponse)
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async def sager_liste(
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request: Request,
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status: str = Query(None),
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tag: str = Query(None),
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customer_id: int = Query(None),
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include_deferred: bool = Query(False),
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):
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"""Display list of all cases."""
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try:
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query = """
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SELECT s.*,
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c.name as customer_name,
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CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) as kontakt_navn
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FROM sag_sager s
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LEFT JOIN customers c ON s.customer_id = c.id
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LEFT JOIN LATERAL (
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SELECT cc.contact_id
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FROM contact_companies cc
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WHERE cc.customer_id = c.id
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ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
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LIMIT 1
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) cc_first ON true
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LEFT JOIN contacts cont ON cc_first.contact_id = cont.id
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LEFT JOIN sag_sager ds ON ds.id = s.deferred_until_case_id
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WHERE s.deleted_at IS NULL
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"""
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params = []
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if not include_deferred:
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query += " AND ("
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query += "s.deferred_until IS NULL"
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query += " OR s.deferred_until <= NOW()"
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query += " OR (s.deferred_until_case_id IS NOT NULL AND s.deferred_until_status IS NOT NULL AND ds.status = s.deferred_until_status)"
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query += ")"
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if status:
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query += " AND s.status = %s"
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params.append(status)
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if customer_id:
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query += " AND s.customer_id = %s"
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params.append(customer_id)
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query += " ORDER BY s.created_at DESC"
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sager = execute_query(query, tuple(params))
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# Fetch relations for all cases
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relations_query = """
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SELECT
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sr.kilde_sag_id,
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sr.målsag_id,
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sr.relationstype,
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sr.id as relation_id
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FROM sag_relationer sr
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WHERE sr.deleted_at IS NULL
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"""
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all_relations = execute_query(relations_query, ())
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child_ids = set()
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# Build relations map: {sag_id: [list of related sag_ids]}
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relations_map = {}
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for rel in all_relations or []:
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if rel.get('målsag_id') is not None:
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child_ids.add(rel['målsag_id'])
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# Add forward relation
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if rel['kilde_sag_id'] not in relations_map:
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relations_map[rel['kilde_sag_id']] = []
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relations_map[rel['kilde_sag_id']].append({
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'target_id': rel['målsag_id'],
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'type': rel['relationstype'],
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'direction': 'forward'
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})
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# Add backward relation
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if rel['målsag_id'] not in relations_map:
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relations_map[rel['målsag_id']] = []
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relations_map[rel['målsag_id']].append({
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'target_id': rel['kilde_sag_id'],
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'type': rel['relationstype'],
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'direction': 'backward'
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})
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# Filter by tag if provided
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if tag and sager:
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sag_ids = [s['id'] for s in sager]
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tag_query = "SELECT sag_id FROM sag_tags WHERE tag_navn = %s AND deleted_at IS NULL"
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tagged = execute_query(tag_query, (tag,))
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tagged_ids = set(t['sag_id'] for t in tagged)
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sager = [s for s in sager if s['id'] in tagged_ids]
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# Fetch all distinct statuses and tags for filters
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statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
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all_tags = execute_query("SELECT DISTINCT tag_navn FROM sag_tags WHERE deleted_at IS NULL ORDER BY tag_navn", ())
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toggle_include_deferred_url = str(
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request.url.include_query_params(include_deferred="0" if include_deferred else "1")
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)
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return templates.TemplateResponse("modules/sag/templates/index.html", {
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"request": request,
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"sager": sager,
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"relations_map": relations_map,
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"child_ids": list(child_ids),
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"statuses": [s['status'] for s in statuses],
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"all_tags": [t['tag_navn'] for t in all_tags],
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"current_status": status,
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"current_tag": tag,
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"include_deferred": include_deferred,
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"toggle_include_deferred_url": toggle_include_deferred_url,
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})
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except Exception as e:
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logger.error("❌ Error displaying case list: %s", e)
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raise HTTPException(status_code=500, detail="Failed to load case list")
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@router.get("/sag/new", response_class=HTMLResponse)
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async def opret_sag_side(request: Request):
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"""Show create case form."""
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return templates.TemplateResponse("modules/sag/templates/create.html", {"request": request})
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@router.get("/sag/varekob-salg", response_class=HTMLResponse)
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async def sag_varekob_salg(request: Request):
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"""Display orders overview for all purchases and sales."""
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return templates.TemplateResponse("modules/sag/templates/varekob_salg.html", {
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"request": request,
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})
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@router.get("/sag/{sag_id}", response_class=HTMLResponse)
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async def sag_detaljer(request: Request, sag_id: int):
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"""Display case details."""
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try:
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# Fetch main case
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sag_query = "SELECT * FROM sag_sager WHERE id = %s AND deleted_at IS NULL"
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sag_result = execute_query(sag_query, (sag_id,))
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if not sag_result:
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raise HTTPException(status_code=404, detail="Case not found")
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sag = sag_result[0]
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# Fetch tags (Support both Legacy sag_tags and New entity_tags)
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# First try the new system (entity_tags) which the valid frontend uses
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tags_query = """
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SELECT t.name as tag_navn
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FROM tags t
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JOIN entity_tags et ON t.id = et.tag_id
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WHERE et.entity_type = 'case' AND et.entity_id = %s
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"""
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tags = execute_query(tags_query, (sag_id,))
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# If empty, try legacy table fallback
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if not tags:
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tags_query_legacy = "SELECT * FROM sag_tags WHERE sag_id = %s AND deleted_at IS NULL ORDER BY created_at DESC"
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tags = execute_query(tags_query_legacy, (sag_id,))
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# Fetch relations
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relationer_query = """
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SELECT sr.*,
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ss_kilde.titel as kilde_titel,
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ss_mål.titel as mål_titel
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FROM sag_relationer sr
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JOIN sag_sager ss_kilde ON sr.kilde_sag_id = ss_kilde.id
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JOIN sag_sager ss_mål ON sr.målsag_id = ss_mål.id
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WHERE (sr.kilde_sag_id = %s OR sr.målsag_id = %s)
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AND sr.deleted_at IS NULL
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ORDER BY sr.created_at DESC
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"""
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relationer = execute_query(relationer_query, (sag_id, sag_id))
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# --- Relation Tree Construction ---
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relation_tree = []
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try:
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# 1. Get all connected case IDs (Recursive CTE)
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tree_ids_query = """
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WITH RECURSIVE CaseTree AS (
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SELECT id FROM sag_sager WHERE id = %s
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UNION
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SELECT CASE WHEN sr.kilde_sag_id = ct.id THEN sr.målsag_id ELSE sr.kilde_sag_id END
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FROM sag_relationer sr
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JOIN CaseTree ct ON sr.kilde_sag_id = ct.id OR sr.målsag_id = ct.id
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WHERE sr.deleted_at IS NULL
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)
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SELECT id FROM CaseTree LIMIT 50;
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"""
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tree_ids_rows = execute_query(tree_ids_query, (sag_id,))
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tree_ids = [r['id'] for r in tree_ids_rows]
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if tree_ids:
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# 2. Fetch details
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placeholders = ','.join(['%s'] * len(tree_ids))
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tree_cases_query = f"SELECT id, titel, status FROM sag_sager WHERE id IN ({placeholders})"
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tree_cases = {c['id']: c for c in execute_query(tree_cases_query, tuple(tree_ids))}
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# 3. Fetch edges
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tree_edges_query = f"""
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SELECT id, kilde_sag_id, målsag_id, relationstype
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FROM sag_relationer
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WHERE deleted_at IS NULL
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AND kilde_sag_id IN ({placeholders})
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AND målsag_id IN ({placeholders})
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"""
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tree_edges = execute_query(tree_edges_query, tuple(tree_ids) * 2)
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# 4. Build Graph
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children_map = {cid: [] for cid in tree_ids}
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parents_map = {cid: [] for cid in tree_ids}
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for edge in tree_edges:
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k, m, rtype = edge['kilde_sag_id'], edge['målsag_id'], edge['relationstype'].lower()
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parent, child = k, m # Default (e.g. Relateret til)
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if rtype == 'afledt af': # m is parent of k
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parent, child = m, k
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elif rtype == 'årsag til': # k is parent of m
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parent, child = k, m
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if parent in children_map:
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children_map[parent].append({
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'id': child,
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'type': edge['relationstype'],
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'rel_id': edge['id']
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})
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if child in parents_map:
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parents_map[child].append(parent)
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# 5. Identify Roots and Build
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roots = [cid for cid in tree_ids if not parents_map[cid]]
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if not roots and tree_ids: roots = [min(tree_ids)] # Fallback
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def build_tree_node(cid, visited):
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if cid in visited: return None
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visited.add(cid)
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node_case = tree_cases.get(cid)
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if not node_case: return None
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children_nodes = []
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for child_info in children_map.get(cid, []):
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c_node = build_tree_node(child_info['id'], visited.copy())
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if c_node:
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c_node['relation_type'] = child_info['type']
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c_node['relation_id'] = child_info['rel_id']
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children_nodes.append(c_node)
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return {
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'case': node_case,
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'children': children_nodes,
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'is_current': cid == sag_id
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}
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relation_tree = [build_tree_node(r, set()) for r in roots]
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relation_tree = [n for n in relation_tree if n]
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except Exception as e:
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logger.error(f"Error building relation tree: {e}")
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relation_tree = []
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# Fetch customer info if customer_id exists
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customer = None
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hovedkontakt = None
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if sag.get('customer_id'):
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customer_query = "SELECT * FROM customers WHERE id = %s"
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customer_result = execute_query(customer_query, (sag['customer_id'],))
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if customer_result:
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customer = customer_result[0]
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# Fetch hovedkontakt (primary contact) for case via sag_kontakter
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kontakt_query = """
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SELECT c.*
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FROM contacts c
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JOIN sag_kontakter sk ON c.id = sk.contact_id
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WHERE sk.sag_id = %s AND sk.deleted_at IS NULL AND sk.is_primary = TRUE
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LIMIT 1
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"""
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kontakt_result = execute_query(kontakt_query, (sag_id,))
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if kontakt_result:
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hovedkontakt = kontakt_result[0]
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else:
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fallback_query = """
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SELECT c.*
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FROM contacts c
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JOIN sag_kontakter sk ON c.id = sk.contact_id
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WHERE sk.sag_id = %s AND sk.deleted_at IS NULL
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ORDER BY sk.created_at ASC
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LIMIT 1
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"""
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fallback_result = execute_query(fallback_query, (sag_id,))
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if fallback_result:
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hovedkontakt = fallback_result[0]
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# Fetch prepaid cards for customer
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# Cast remaining_hours to float to avoid Jinja formatting issues with Decimal
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# DEBUG: Logging customer ID
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prepaid_cards = []
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if sag.get('customer_id'):
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cid = sag.get('customer_id')
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logger.info(f"🔎 Looking up prepaid cards for Sag {sag_id}, Customer ID: {cid} (Type: {type(cid)})")
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pc_query = """
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SELECT id, card_number, CAST(remaining_hours AS FLOAT) as remaining_hours, expires_at
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FROM tticket_prepaid_cards
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WHERE customer_id = %s
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AND status = 'active'
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AND remaining_hours > 0
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ORDER BY created_at DESC
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"""
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prepaid_cards = execute_query(pc_query, (cid,))
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logger.info(f"💳 Found {len(prepaid_cards)} prepaid cards for customer {cid}")
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# Fetch fixed-price agreements for customer
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fixed_price_agreements = []
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if sag.get('customer_id'):
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cid = sag.get('customer_id')
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logger.info(f"🔎 Looking up fixed-price agreements for Sag {sag_id}, Customer ID: {cid}")
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fpa_query = """
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SELECT
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a.id,
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a.agreement_number,
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a.monthly_hours,
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COALESCE(bp.remaining_hours, a.monthly_hours) as remaining_hours_this_month
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FROM customer_fixed_price_agreements a
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LEFT JOIN fixed_price_billing_periods bp ON (
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a.id = bp.agreement_id
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AND bp.period_start <= CURRENT_DATE
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AND bp.period_end >= CURRENT_DATE
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)
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WHERE a.customer_id = %s
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AND a.status = 'active'
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AND (a.end_date IS NULL OR a.end_date >= CURRENT_DATE)
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ORDER BY a.created_at DESC
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"""
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fixed_price_agreements = execute_query(fpa_query, (cid,))
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logger.info(f"📋 Found {len(fixed_price_agreements)} fixed-price agreements for customer {cid}")
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# Fetch Nextcloud Instance for this customer
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nextcloud_instance = None
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if customer:
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nc_query = "SELECT * FROM nextcloud_instances WHERE customer_id = %s AND deleted_at IS NULL"
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nc_result = execute_query(nc_query, (customer['id'],))
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if nc_result:
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nextcloud_instance = nc_result[0]
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# Fetch linked contacts
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contacts_query = """
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SELECT
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sk.*,
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c.first_name || ' ' || c.last_name as contact_name,
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c.email as contact_email,
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c.phone,
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c.mobile,
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c.title,
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company.customer_name
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FROM sag_kontakter sk
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JOIN contacts c ON sk.contact_id = c.id
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LEFT JOIN LATERAL (
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SELECT cu.name AS customer_name
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FROM contact_companies cc
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JOIN customers cu ON cu.id = cc.customer_id
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WHERE cc.contact_id = c.id
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ORDER BY cc.is_primary DESC, cu.name
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LIMIT 1
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) company ON TRUE
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WHERE sk.sag_id = %s AND sk.deleted_at IS NULL
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"""
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contacts = execute_query(contacts_query, (sag_id,))
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# Fetch linked customers
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customers_query = """
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SELECT sk.*, c.name as customer_name, c.email as customer_email
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FROM sag_kunder sk
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JOIN customers c ON sk.customer_id = c.id
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WHERE sk.sag_id = %s AND sk.deleted_at IS NULL
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"""
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customers = execute_query(customers_query, (sag_id,))
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# Fetch comments
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comments_query = "SELECT * FROM sag_kommentarer WHERE sag_id = %s AND deleted_at IS NULL ORDER BY created_at ASC"
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comments = execute_query(comments_query, (sag_id,))
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# Fetch Solution
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solution_query = "SELECT * FROM sag_solutions WHERE sag_id = %s"
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solution_res = execute_query(solution_query, (sag_id,))
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solution = solution_res[0] if solution_res else None
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# Fetch Time Entries
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time_query = "SELECT * FROM tmodule_times WHERE sag_id = %s ORDER BY worked_date DESC"
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time_entries = execute_query(time_query, (sag_id,))
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# Fetch linked telephony call history
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call_history_query = """
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SELECT
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t.id,
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t.callid,
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t.direction,
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t.ekstern_nummer,
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t.started_at,
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t.ended_at,
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t.duration_sec,
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u.username,
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u.full_name,
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CONCAT(COALESCE(c.first_name, ''), ' ', COALESCE(c.last_name, '')) AS contact_name
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FROM telefoni_opkald t
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LEFT JOIN users u ON u.user_id = t.bruger_id
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LEFT JOIN contacts c ON c.id = t.kontakt_id
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WHERE t.sag_id = %s
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ORDER BY t.started_at DESC
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LIMIT 200
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"""
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call_history = execute_query(call_history_query, (sag_id,))
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# Check for nextcloud integration (case-insensitive, insensitive to whitespace)
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logger.info(f"Checking tags for Nextcloud on case {sag_id}: {tags}")
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is_nextcloud = any(t['tag_navn'] and t['tag_navn'].strip().lower() == 'nextcloud' for t in tags)
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logger.info(f"is_nextcloud result: {is_nextcloud}")
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related_case_options = []
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try:
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related_ids = set()
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for rel in relationer or []:
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related_ids.add(rel["kilde_sag_id"])
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related_ids.add(rel["målsag_id"])
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related_ids.discard(sag_id)
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if related_ids:
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placeholders = ",".join(["%s"] * len(related_ids))
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related_query = f"SELECT id, titel, status FROM sag_sager WHERE id IN ({placeholders}) AND deleted_at IS NULL"
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related_case_options = execute_query(related_query, tuple(related_ids))
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except Exception as e:
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logger.error("❌ Error building related case options: %s", e)
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related_case_options = []
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statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
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return templates.TemplateResponse("modules/sag/templates/detail.html", {
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"request": request,
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"case": sag,
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"customer": customer,
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"hovedkontakt": hovedkontakt,
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"contacts": contacts,
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"customers": customers,
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"prepaid_cards": prepaid_cards,
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"fixed_price_agreements": fixed_price_agreements,
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"tags": tags,
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"relationer": relationer,
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"relation_tree": relation_tree,
|
|
"comments": comments,
|
|
"solution": solution,
|
|
"time_entries": time_entries,
|
|
"call_history": call_history,
|
|
"is_nextcloud": is_nextcloud,
|
|
"nextcloud_instance": nextcloud_instance,
|
|
"related_case_options": related_case_options,
|
|
"status_options": [s["status"] for s in statuses],
|
|
})
|
|
except HTTPException:
|
|
raise
|
|
except Exception as e:
|
|
logger.error("❌ Error displaying case details: %s", e)
|
|
raise HTTPException(status_code=500, detail="Failed to load case details")
|
|
|
|
|
|
@router.get("/sag/{sag_id}/edit", response_class=HTMLResponse)
|
|
async def sag_rediger(request: Request, sag_id: int):
|
|
"""Display edit case form."""
|
|
try:
|
|
sag_query = "SELECT * FROM sag_sager WHERE id = %s AND deleted_at IS NULL"
|
|
sag_result = execute_query(sag_query, (sag_id,))
|
|
|
|
if not sag_result:
|
|
raise HTTPException(status_code=404, detail="Case not found")
|
|
|
|
return templates.TemplateResponse("modules/sag/templates/edit.html", {
|
|
"request": request,
|
|
"case": sag_result[0],
|
|
})
|
|
except HTTPException:
|
|
raise
|
|
except Exception as e:
|
|
logger.error("❌ Error loading edit case page: %s", e)
|
|
raise HTTPException(status_code=500, detail="Failed to load edit case page")
|