{% extends "shared/frontend/base.html" %}

{% block title %}Ny Sag - BMC Hub{% endblock %}

{% block extra_css %}
<style>
    .cc-panel { border: 1px solid var(--border-color, #dce3eb); border-radius: 10px; margin: 0 0 12px; background: var(--bg-surface, #fff); }
    .cc-panel > summary { padding: 14px 16px; cursor: pointer; font-weight: 600; }
    .cc-summary { display: block; color: var(--text-secondary, #65758a); font-weight: 400; margin-left: 18px; overflow-wrap: anywhere; }
    .cc-panel-body { padding: 8px 16px 16px; }
    .cc-panel-body > h5, .cc-panel-body > section > h5, .cc-panel-body > section > hr, #createForm > hr { display: none; }
    .cc-types { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
    .cc-types .btn { min-height: 44px; }
    #cc-more > summary { padding: 10px; cursor: pointer; }
    .cc-actions { position: sticky; bottom: 55px; z-index: 1020; padding: 16px; border: 1px solid var(--border-color, #dce3eb); border-radius: 10px; background: var(--bg-surface, #fff); box-shadow: 0 -4px 18px #0001; flex-wrap: wrap; }
    .cc-workload { margin: 12px 0; padding: 12px; border-radius: 8px; background: var(--bg-hover, #f5f7fa); }
    .cc-workload summary { cursor: pointer; }
    .cc-work-item { padding: 8px 0; border-bottom: 1px solid var(--border-color, #dce3eb); }
    .cc-work-item small { display: block; }
    [data-bs-theme="dark"] #createForm .bg-light { background: var(--bg-surface) !important; color: var(--text-primary); }
    @media(max-width: 600px) { .cc-actions { bottom: 55px; padding: 10px; gap: 8px !important; } .cc-actions #cc-save { width: 100%; } .cc-actions .btn { padding: 10px 16px !important; } .cc-panel-body { padding: 8px 12px; } }
    /* Gradient Header for the Card */
    .card-header-custom {
        background: linear-gradient(135deg, var(--bmc-blue, #0f4c75) 0%, #3282b8 100%);
        color: white;
        padding: 1.5rem;
        border-top-left-radius: 12px;
        border-top-right-radius: 12px;
    }

    .card-custom {
        border: none;
        border-radius: 12px;
        box-shadow: 0 10px 30px rgba(0,0,0,0.08);
        overflow: visible; /* Changed from hidden to visible for shadows/tooltips */
    }

    .form-label {
        font-weight: 600;
        color: var(--text-primary);
        font-size: 0.9rem;
        margin-bottom: 0.5rem;
    }
    
    .form-control:focus, .form-select:focus {
        border-color: #3282b8;
        box-shadow: 0 0 0 0.25rem rgba(50, 130, 184, 0.25);
    }

    /* Search Results Dropdown */
    .search-position-relative {
        position: relative;
    }

    .search-results {
        position: absolute;
        top: 100%;
        left: 0;
        right: 0;
        background: var(--bg-surface, #ffffff);
        border: 1px solid var(--border-color, rgba(0,0,0,0.1));
        border-radius: 8px;
        max-height: 250px;
        overflow-y: auto;
        z-index: 1050;
        margin-top: 5px;
        box-shadow: 0 4px 15px rgba(0,0,0,0.1);
    }

    .search-result-item {
        padding: 10px 15px;
        border-bottom: 1px solid var(--border-color, rgba(0,0,0,0.05));
        cursor: pointer;
        transition: background-color 0.15s ease;
    }

    .search-result-item:hover {
        background-color: var(--bg-hover, #f8f9fa);
    }

    .search-result-item:last-child {
        border-bottom: none;
    }

    .search-result-name {
        font-weight: 600;
        color: var(--text-primary);
        font-size: 0.95rem;
    }

    .search-result-meta {
        font-size: 0.8rem;
        color: var(--text-secondary, #6c757d);
    }

    /* Selected Items (Tags) */
    .selected-item {
        display: inline-flex;
        align-items: center;
        background-color: #e3f2fd;
        color: #0f4c75;
        padding: 6px 12px;
        border-radius: 20px;
        font-size: 0.85rem;
        font-weight: 500;
        margin-right: 8px;
        margin-bottom: 8px;
        border: 1px solid #bbdefb;
    }

    .selected-item button {
        background: none;
        border: none;
        color: #0f4c75;
        margin-left: 8px;
        padding: 0;
        line-height: 1;
        font-size: 1.1rem;
        cursor: pointer;
        opacity: 0.6;
        transition: opacity 0.2s;
    }

    .selected-item button:hover {
        opacity: 1;
    }
    
    /* Dark Mode Adjustments */
    [data-bs-theme="dark"] .card-custom {
        background-color: var(--bg-surface);
    }
    
    [data-bs-theme="dark"] .selected-item {
        background-color: rgba(50, 130, 184, 0.2);
        color: #a6d5fa;
        border-color: rgba(50, 130, 184, 0.4);
    }

    [data-bs-theme="dark"] .selected-item button {
        color: #a6d5fa;
    }

    .case-top-alerts .alert {
        border-left: 6px solid;
    }

    .case-top-alerts .alert-warning {
        border-left-color: #f59f00;
    }

    .case-top-alerts .alert-danger {
        border-left-color: #e03131;
    }
    .cc-page { max-width: 1440px; padding-bottom: 100px !important; }
    .cc-pagebar { display:flex; justify-content:space-between; align-items:center; gap:16px; margin:0 0 20px; }
    .cc-pagebar > a { color:var(--text-secondary,#63758c); text-decoration:none; font-size:.88rem; }
    .cc-pagebar .btn { border-radius:12px; font-size:.85rem; padding:10px 16px; }
    .cc-page .card-custom { border:1px solid var(--border-color,#dce5ed); border-radius:22px; box-shadow:0 16px 48px #143b5610; }
    .cc-page .card-header-custom { display:flex; justify-content:space-between; align-items:center; gap:20px; padding:34px 36px; border-radius:21px 21px 0 0; background:linear-gradient(115deg,#122f46,#164b62); }
    .cc-eyebrow { display:block; color:#9ed7de; font-size:.66rem; font-weight:700; letter-spacing:.15em; margin-bottom:10px; }
    .cc-page h1 { font-size:1.9rem; font-weight:700; letter-spacing:-.04em; margin-bottom:10px; }
    .cc-page .card-header-custom p { color:#c5dce6; font-size:.9rem; max-width:520px; line-height:1.6; }
    .cc-hero-icon { display:grid; place-items:center; flex-shrink:0; width:72px; height:72px; border-radius:22px; background:#ffffff0d; border:1px solid #ffffff25; font-size:2rem; color:#a9e4df; }
    .cc-page .card-custom > .card-body { padding:32px 42px !important; }
    .cc-page .form-control,.cc-page .form-select { border-radius:10px; min-height:43px; background-color:var(--bg-surface,#fff); border-color:var(--border-color,#dbe4ec); }
    .cc-page .input-group-text { border-radius:10px 0 0 10px; background:transparent !important; color:#7891a5; }
    .cc-page .input-group .form-control { border-top-left-radius:0; border-bottom-left-radius:0; }
    .cc-page textarea.form-control { line-height:1.7; padding:14px 16px; }
    .cc-page .form-label { font-size:.82rem; }
    .cc-page .form-text { font-size:.75rem; line-height:1.5; }
    .cc-page .cc-type-section > label { font-size:.72rem; text-transform:uppercase; letter-spacing:.08em; color:var(--text-secondary,#63758c); }
    .cc-page #cc-types { align-items:stretch; gap:10px; }
    .cc-page #cc-types > button { flex:1; border:1px solid var(--border-color,#dbe4ec); color:var(--text-primary,#26465d); border-radius:13px; text-align:left; padding:14px; background:var(--bg-surface,#fff); transition:border-color .15s,background .15s; }
    .cc-type-name { display:block; font-size:.9rem; font-weight:600; }
    .cc-type-hint { display:block; color:var(--text-secondary,#708397); margin-top:5px; font-size:.7rem; font-weight:400; }
    .cc-page #cc-types > button.active { border-color:#258783; background:var(--accent-light,#eaf6f4); box-shadow:0 0 0 1px #258783; }
    .cc-page #cc-types > .cc-message-type { border-style:dashed; border-color:#86aaa8; background:color-mix(in srgb,var(--accent-light,#eaf6f4) 62%,var(--bg-surface,#fff)); }
    .cc-page #cc-types > .cc-message-type:hover { border-style:solid; background:var(--accent-light,#eaf6f4); }
    .cc-message-type .cc-type-name { display:flex; align-items:center; gap:7px; }
    .cc-message-type .cc-type-name::after { content:'INTERN'; padding:2px 5px; border-radius:4px; background:#267b74; color:#fff; font-size:.52rem; font-weight:700; letter-spacing:.08em; }
    .cc-message-fallback { display:flex; width:100%; margin-top:12px; text-align:left; padding:14px; border-radius:13px; }
    .cc-page #cc-types > button:hover { border-color:#258783; }
    .cc-page #cc-more { flex-basis:100%; font-size:.78rem; }
    .cc-page #cc-more > summary { padding:4px 0; color:var(--text-secondary,#63758c); }
    .cc-page #cc-more .cc-types { padding-top:10px; }
    .cc-page .cc-panel { border-radius:13px; margin-bottom:12px; }
    .cc-page .cc-panel > summary { display:flex; align-items:center; gap:12px; list-style:none; padding:15px 17px; }
    .cc-page .cc-panel > summary::-webkit-details-marker { display:none; }
    .cc-page .cc-panel > summary::after { content:'⌄'; margin-left:auto; color:#8196a8; transition:transform .15s; }
    .cc-page .cc-panel[open] > summary::after { transform:rotate(180deg); }
    .cc-panel-icon { display:grid; place-items:center; flex-shrink:0; width:35px; height:35px; border-radius:10px; color:#3e777e; background:var(--accent-light,#eef5f6); }
    .cc-panel-label { min-width:0; font-size:.86rem; }
    .cc-page .cc-summary { margin:3px 0 0; font-size:.72rem; }
    .cc-page .cc-panel[open] { border-color:#a7c5cc; }
    .cc-page .cc-panel-body { padding:8px 18px 18px; }
    .cc-page .cc-actions { border-radius:14px; box-shadow:0 8px 30px #143b561c; margin-top:28px !important; }
    .cc-page .cc-actions .btn { border-radius:10px; }
    .cc-page #submitBtn { background:#176967; border-color:#176967; }
    .cc-page #cc-save { color:var(--text-secondary,#63758c); font-size:.73rem; }
    .cc-template-toolbar { display:flex; align-items:center; gap:12px; flex-wrap:wrap; padding-bottom:20px; margin-bottom:20px !important; border-bottom:1px solid var(--border-color,#e3eaf0); }
    .cc-template-toolbar .form-label { margin:0; }
    .cc-template-toolbar .form-select { flex:1; width:auto; max-width:320px; min-width:180px; font-size:.83rem; }
    .cc-page .cc-workload { background:var(--bg-hover,#f5f8fa); border:1px solid var(--border-color,#e3eaf0); font-size:.8rem; }
    .cc-contact-cases { margin-top:14px; padding:0; border:1px solid #bdd9da; border-radius:12px; background:var(--bg-surface,#fff); overflow:hidden; font-size:.8rem; box-shadow:0 4px 14px #164b620c; }
    .cc-contact-cases[hidden] { display:none; }
    .cc-contact-cases__header { display:flex; align-items:center; gap:10px; padding:11px 13px; background:#edf8f7; color:#195f5e; }
    .cc-contact-cases__header-icon { display:grid; place-items:center; width:29px; height:29px; border-radius:8px; background:#cfeceb; font-size:.85rem; }
    .cc-contact-cases__eyebrow { display:block; color:#4d8382; font-size:.62rem; font-weight:700; letter-spacing:.07em; text-transform:uppercase; }
    .cc-contact-cases__title { display:block; font-weight:700; line-height:1.25; }
    .cc-contact-cases__body { padding:6px 13px 10px; }
    .cc-contact-cases__group { padding-top:8px; }
    .cc-contact-cases__group-name { display:block; color:var(--text-secondary,#65758a); font-size:.7rem; font-weight:600; margin:0 0 4px; }
    .cc-contact-cases__item { display:flex; align-items:center; justify-content:space-between; gap:12px; padding:9px 0; border-bottom:1px solid var(--border-color,#e6eff0); }
    .cc-contact-cases__item:last-child { border-bottom:0; }
    .cc-contact-cases__item a { color:var(--text-primary,#213547); font-weight:600; text-decoration:none; }
    .cc-contact-cases__item a:hover { color:#176967; text-decoration:underline; }
    .cc-contact-cases__item small { color:var(--text-secondary,#65758a); white-space:nowrap; font-size:.69rem; }
    .cc-contact-cases__more { display:block; padding-top:6px; color:var(--text-secondary,#65758a); font-size:.69rem; }
    .cc-contact-cases__empty { padding:11px 13px; color:var(--text-secondary,#65758a); }
    .cc-tag-suggestions { margin:10px 0 4px; padding-top:10px; border-top:1px solid var(--border-color,#e3eaf0); }
    .cc-tag-suggestions__label { color:var(--text-secondary,#65758a); font-size:.7rem; font-weight:600; margin-bottom:6px; }
    .cc-tag-suggestions .btn { border-radius:999px; font-size:.72rem; padding:3px 8px; }
    [data-bs-theme="dark"] .cc-contact-cases { background:var(--bg-surface); border-color:#326b6b; }
    [data-bs-theme="dark"] .cc-contact-cases__header { background:#173e3e; color:#c9edeb; }
    @media(min-width:1200px) {
        .cc-page #cc-relations .row { grid-template-columns:minmax(0, 1fr) minmax(0, 1fr); display:grid; gap:28px !important; }
        .cc-page #cc-relations .row > [class*="col-"] { width:auto; max-width:none; padding:0; }
        .cc-page .cc-panel-body { padding:14px 24px 24px; }
        .cc-contact-cases__item { display:grid; grid-template-columns:minmax(0, 1fr) auto; column-gap:14px; align-items:center; }
        .cc-contact-cases__item small { text-align:right; margin:0; }
    }
    @media(max-width:600px) { .cc-page .card-header-custom { padding:25px 20px; } .cc-hero-icon { display:none; } .cc-page h1 { font-size:1.6rem; } .cc-page .card-custom > .card-body { padding:20px 16px !important; } .cc-page #cc-types > button { flex:1 1 40%; } .cc-pagebar { align-items:flex-start; } .cc-pagebar .btn { max-width:190px; } }

    /* Calm, task-first layout: the form is the product, not the decoration. */
    .cc-page { max-width:1240px; }
    .cc-page .card-custom { border-radius:16px; box-shadow:0 8px 28px #143b560d; }
    .cc-page .card-header-custom { min-height:auto; padding:20px 28px; border-radius:15px 15px 0 0; background:var(--bg-surface,#fff); color:var(--text-primary,#213547); border-bottom:1px solid var(--border-color,#dce5ed); }
    .cc-page .card-header-custom p { display:none; }
    .cc-page .card-header-custom .cc-eyebrow { color:#267b74; margin:0 0 4px; font-size:.59rem; }
    .cc-page .card-header-custom h1 { margin:0; font-size:1.35rem; letter-spacing:-.02em; color:inherit; }
    .cc-page .cc-hero-icon { width:42px; height:42px; border-radius:12px; font-size:1.15rem; color:#267b74; background:var(--accent-light,#eaf6f4); border:0; }
    .cc-page .card-custom > .card-body { padding:24px 28px 32px !important; }
    .cc-template-toolbar { padding:12px 14px; margin:0 0 16px !important; border:1px solid var(--border-color,#e3eaf0); border-radius:10px; background:var(--bg-hover,#f7fafb); }
    .cc-template-toolbar .form-label { font-weight:600; font-size:.76rem; }
    .cc-template-toolbar .form-select { min-height:36px; max-width:280px; font-size:.78rem; }
    .cc-page .cc-type-section { padding:0 0 16px; margin-bottom:16px !important; border-bottom:1px solid var(--border-color,#e3eaf0); }
    .cc-page .cc-type-section > label { display:block; margin-bottom:8px !important; text-transform:none; letter-spacing:0; color:var(--text-primary,#213547); font-weight:600; font-size:.82rem; }
    .cc-page #caseTypeHelp { display:block; }
    .cc-page .card-custom.cc-postit-mode { background:#fff5a8; border:1px solid #e6c74d; box-shadow:8px 10px 22px rgba(112,87,8,.2); }
    .cc-page .cc-postit-panel { background:#fffbe0; border-color:#dfbd37; }
    .cc-page .cc-postit-panel summary { background:#fff1a8; }
    .cc-page #cc-types { gap:7px; }
    .cc-page #cc-types > button { flex:0 1 auto; min-height:0; padding:8px 11px; border-radius:9px; font-size:.78rem; }
    .cc-page .cc-type-name { display:inline; font-size:.78rem; }
    .cc-page .cc-type-hint { display:none; }
    .cc-page #cc-types > button.active { box-shadow:none; background:#176967; border-color:#176967; color:#fff; }
    .cc-page #cc-types > button.active .cc-type-name::after { background:#fff3; color:#fff; }
    .cc-page #cc-types > .cc-message-type { margin-left:auto; border-style:solid; background:transparent; }
    .cc-page #cc-more { flex-basis:auto; }
    .cc-page #cc-more > summary { padding:8px 4px; }
    .cc-page .cc-panel { border-radius:10px; margin-bottom:8px; box-shadow:none; }
    .cc-page .cc-panel > summary { padding:12px 14px; }
    .cc-panel-icon { width:30px; height:30px; border-radius:8px; font-size:.82rem; }
    .cc-page .cc-panel-label { font-size:.8rem; }
    .cc-page .cc-summary { display:inline; margin-left:7px; font-size:.69rem; }
    .cc-page .cc-panel-body { padding:8px 14px 16px; }
    .cc-page .cc-panel-body > .row { margin-bottom:0 !important; }
    .cc-page #cc-relations[open] { border-color:#9dc7c3; }
    .cc-page #cc-metadata { margin-top:16px; }
    .cc-page #cc-workload { margin:8px 0 16px; padding:10px 14px; }
    .cc-page .cc-actions { margin-top:20px !important; padding:12px 14px; }
    /* The panels have very different heights. Keep them in a single stable flow
       instead of pretending they are equal dashboard cards. */
    @media(min-width:992px) {
        .cc-page .cc-panel:not(#cc-relations):not(#cc-metadata) { width:100%; display:block; margin-right:0; }
    }
    @media(max-width:700px) {
        .cc-page .card-header-custom { padding:16px 18px; }
        .cc-page .card-custom > .card-body { padding:18px 14px 28px !important; }
        .cc-page #cc-types > .cc-message-type { margin-left:0; }
    }
</style>
{% endblock %}

{% block content %}
<div class="container py-4 cc-page">
    <div class="cc-pagebar"><a href="/sag"><i class="bi bi-arrow-left me-2"></i>Alle sager</a></div>
    <div class="row justify-content-center">
        <div class="col-12">
            <!-- Main Card -->
            <div class="card card-custom">
                <div class="card-body p-4">
                    <div id="caseTopAlerts" class="case-top-alerts d-none mb-3"></div>

                    <!-- Notifications -->
                    <div id="error" class="alert alert-danger d-none shadow-sm" role="alert">
                        <i class="bi bi-exclamation-triangle-fill me-2"></i><span id="error-text"></span>
                    </div>
                    <div id="success" class="alert alert-success d-none shadow-sm" role="alert">
                        <i class="bi bi-check-circle-fill me-2"></i><span id="success-text"></span>
                    </div>

                    <form id="createForm" novalidate>
                        <div class="mb-4 cc-type-section">
                            <label for="type" class="form-label mb-2">Hvilken type sag vil du oprette?</label>
                            <select class="form-select form-select-lg" id="type" required></select>
                            <div class="form-text" id="caseTypeHelp">Vælg sagstype for at vise de relevante felter.</div>
                            <button type="button" id="caseMessageTypeButton" class="btn btn-outline-primary cc-message-type cc-message-fallback" onclick="window.caseCreateUI?.openMessage?.() || window.openInternalMessage?.()">
                                <span class="cc-type-name"><i class="bi bi-chat-square-text"></i>Besked til kollega</span>
                                <small class="cc-type-hint">Kort besked eller telefonbesked</small>
                            </button>
                        </div>

                        <!-- Section: Relations -->
                        <h5 class="mb-3 text-muted fw-bold small text-uppercase">Relationer</h5>
                        <div class="row g-4 mb-4">
                            <!-- Contact Search -->
                            <div class="col-md-6">
                                <label class="form-label">Kontaktpersoner</label>
                                <div class="search-position-relative">
                                    <div class="input-group">
                                        <span class="input-group-text bg-light border-end-0"><i class="bi bi-person-plus"></i></span>
                                        <input type="text" id="contactSearch" class="form-control border-start-0 ps-0" placeholder="Søg kontakt...">
                                    </div>
                                    <div id="contactResults" class="search-results shadow-sm d-none"></div>
                                </div>
                                <div id="contactSearchContext" class="form-text">Søg blandt alle kontakter.</div>
                                <div id="selectedContacts" class="mt-2 text-wrap"></div>
                            </div>

                            <!-- Company Search -->
                            <div class="col-md-6">
                                <label class="form-label">Firma</label>
                                <div class="search-position-relative">
                                    <div class="input-group">
                                        <span class="input-group-text bg-light border-end-0"><i class="bi bi-building"></i></span>
                                        <input type="text" id="customerSearch" class="form-control border-start-0 ps-0" placeholder="Søg firma (min. 2 tegn)...">
                                    </div>
                                    <div id="customerResults" class="search-results shadow-sm d-none"></div>
                                </div>
                                <div id="selectedCustomer" class="mt-2 min-vh-20"></div>
                                <input type="hidden" id="customer_id" name="customer_id">
                            </div>
                        </div>
                        <div id="internetConnectionPrefill" class="alert alert-info d-none mb-4" role="status"></div>

                        <hr class="my-4 opacity-25">

                        <!-- Section: Basic Info -->
                        <div class="row g-4 mb-4">
                            <div class="col-md-12">
                                <label for="titel" class="form-label">Titel <span class="text-danger">*</span></label>
                                <div class="input-group">
                                    <span class="input-group-text bg-light border-end-0"><i class="bi bi-type-h1"></i></span>
                                    <input type="text" class="form-control border-start-0 ps-0" id="titel" placeholder="Kort og præcis titel (f.eks. 'Netværksproblemer hos X')" required>
                                </div>
                            </div>

                            <div class="col-md-12">
                                <div class="d-flex justify-content-between align-items-center mb-2">
                                    <label for="beskrivelse" class="form-label mb-0">Beskrivelse</label>
                                    <button type="button" id="caseCreateRewriteBtn" class="btn btn-sm btn-outline-primary" title="Renskriv kun det, du allerede har skrevet">
                                        <i class="bi bi-magic me-1"></i>AI renskriv
                                    </button>
                                </div>
                                <textarea class="form-control" id="beskrivelse" rows="5" placeholder="Beskriv problemstillingen detaljeret..."></textarea>
                                <div class="d-flex justify-content-between form-text">
                                    <span>AI retter kun sprog og foreslår en titel ud fra din tekst. Den må ikke tilføje oplysninger.</span>
                                    <span id="charCount">0 tegn</span>
                                </div>
                            </div>
                        </div>

                        <hr class="my-4 opacity-25">

                        <!-- Fields that belong to the selected case type are rendered here. -->
                        <section id="typeDetailsSection" class="d-none"><div id="typeDetailsFields"></div></section>

                        <!-- Section: Hardware & AnyDesk -->
                        <section id="hardwareSection">
                        <h5 class="mb-3 text-muted fw-bold small text-uppercase">Hardware (AnyDesk)</h5>
                        <div class="row g-4 mb-4">
                            <div class="col-12">
                                <div id="hardwareList" class="border rounded-3 p-3 bg-light">
                                    <div class="text-muted small">Vælg en kontakt for at se relateret hardware.</div>
                                </div>
                            </div>
                            <div class="col-12">
                                <div class="card border-0 shadow-sm">
                                    <div class="card-body">
                                        <h6 class="fw-bold mb-3">Quick opret hardware</h6>
                                        <div class="row g-3">
                                            <div class="col-md-4">
                                                <label class="form-label">Navn *</label>
                                                <input type="text" class="form-control" id="hardwareNameInput" placeholder="PC, NAS, Server...">
                                            </div>
                                            <div class="col-md-4">
                                                <label class="form-label">AnyDesk ID</label>
                                                <input type="text" class="form-control" id="hardwareAnyDeskIdInput" placeholder="123-456-789">
                                                <div class="form-text small text-muted">Link genereres automatisk.</div>
                                            </div>
                                            <div class="col-12 d-flex justify-content-end">
                                                <button type="button" class="btn btn-outline-primary" onclick="quickCreateHardware()">
                                                    <i class="bi bi-plus-circle me-2"></i>Opret hardware
                                                </button>
                                            </div>
                                        </div>
                                    </div>
                                </div>
                            </div>
                        </div>
                        </section>

                        <section id="pipelineSection" class="d-none">
                            <hr class="my-4 opacity-25">
                            <h5 class="mb-3 text-muted fw-bold small text-uppercase">Pipeline</h5>
                            <div class="row g-4 mb-4">
                                <div class="col-md-4"><label class="form-label">Stage</label><select id="pipeline_stage_id" class="form-select"><option value="">Ikke sat</option></select></div>
                                <div class="col-md-4"><label class="form-label">Beløb</label><input id="pipeline_amount" type="number" min="0" step="0.01" class="form-control" placeholder="0,00"></div>
                                <div class="col-md-4"><label class="form-label">Sandsynlighed (%)</label><input id="pipeline_probability" type="number" min="0" max="100" step="1" class="form-control" placeholder="0-100"></div>
                                <div class="col-12"><label class="form-label">Pipelinebeskrivelse</label><textarea id="pipeline_description" class="form-control" rows="3" placeholder="Næste skridt, tilbud eller forventning..."></textarea></div>
                            </div>
                        </section>

                        <section id="orderSection" class="d-none">
                            <hr class="my-4 opacity-25">
                            <div class="d-flex justify-content-between align-items-center mb-3">
                                <h5 class="mb-0 text-muted fw-bold small text-uppercase">Indkøb og salg</h5>
                                <div class="btn-group btn-group-sm">
                                    <button type="button" class="btn btn-outline-primary" onclick="addOrderLine('sale')"><i class="bi bi-plus-lg me-1"></i>Salgslinje</button>
                                    <button type="button" class="btn btn-outline-secondary" onclick="addOrderLine('purchase')"><i class="bi bi-plus-lg me-1"></i>Indkøbslinje</button>
                                </div>
                            </div>
                            <div id="orderLines" class="vstack gap-3 mb-4"></div>
                            <div id="orderLinesEmpty" class="text-muted small border rounded-3 p-3">Tilføj en indkøbs- eller salgslinje efter behov.</div>
                        </section>

                        <hr class="my-4 opacity-25">

                        <!-- Section: Metadata -->
                        <h5 class="mb-3 text-muted fw-bold small text-uppercase">Ansvarlig</h5>
                        <div class="row g-4 mb-4">
                            <div class="col-md-4 case-type-extra">
                                <label for="status" class="form-label">Status <span class="text-danger">*</span></label>
                                <select class="form-select" id="status" required>
                                    <option value="åben" selected>🟢 Åben</option>
                                    <option value="afventer">🟡 Afventer</option>
                                    <option value="lukket">🔴 Lukket</option>
                                </select>
                            </div>
                            <div class="col-md-4">
                                <label for="ansvarlig_bruger_id" class="form-label">Ansvarlig medarbejder</label>
                                <select class="form-select" id="ansvarlig_bruger_id">
                                    <option value="">Ingen</option>
                                    {% for user in assignment_users or [] %}
                                    <option value="{{ user.user_id }}">{{ user.display_name }}</option>
                                    {% endfor %}
                                </select>
                            </div>

                            <div class="col-md-4 case-type-extra">
                                <label for="assigned_group_id" class="form-label">Ansvarlig gruppe</label>
                                <select class="form-select" id="assigned_group_id">
                                    <option value="">Ingen</option>
                                    {% for group in assignment_groups or [] %}
                                    <option value="{{ group.id }}">{{ group.name }}</option>
                                    {% endfor %}
                                </select>
                            </div>
                        </div>

                        <div class="row g-4 mb-4 case-type-extra">
                            <div class="col-md-4">
                                <label for="deadline" class="form-label">Deadline</label>
                                <div class="input-group">
                                    <span class="input-group-text bg-light border-end-0"><i class="bi bi-calendar-event"></i></span>
                                    <input type="datetime-local" class="form-control border-start-0 ps-0" id="deadline">
                                </div>
                            </div>
                        </div>

                        <!-- Action Buttons -->
                        <div class="d-flex justify-content-end gap-3 mt-5">
                            <a href="/sag" class="btn btn-light border px-4 fw-bold">Annuller</a>
                            <button type="submit" class="btn btn-primary px-5 fw-bold shadow-sm" id="submitBtn">
                                <span class="d-flex align-items-center">
                                    <i class="bi bi-check-lg me-2"></i>Opret Sag
                                </span>
                            </button>
                        </div>
                    </form>
                </div>
            </div>
        </div>
    </div>
</div>

<div class="modal fade" id="caseCreateRewriteModal" tabindex="-1" aria-labelledby="caseCreateRewriteModalLabel" aria-hidden="true">
    <div class="modal-dialog modal-lg modal-dialog-scrollable">
        <div class="modal-content">
            <div class="modal-header">
                <h5 class="modal-title" id="caseCreateRewriteModalLabel"><i class="bi bi-magic me-2"></i>AI-forslag til sag</h5>
                <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Luk"></button>
            </div>
            <div class="modal-body">
                <div class="alert alert-info small">
                    Gennemgå forslaget før du bruger det. AI må kun have rettet formulering og foreslået en titel ud fra din egen tekst.
                </div>
                <div class="mb-3">
                    <label for="caseCreateSuggestedTitle" class="form-label">Foreslået titel</label>
                    <input id="caseCreateSuggestedTitle" class="form-control" type="text">
                </div>
                <div>
                    <label for="caseCreateSuggestedDescription" class="form-label">Renskrevet beskrivelse</label>
                    <textarea id="caseCreateSuggestedDescription" class="form-control" rows="10"></textarea>
                </div>
            </div>
            <div class="modal-footer">
                <button type="button" class="btn btn-outline-secondary" data-bs-dismiss="modal">Annuller</button>
                <button type="button" id="caseCreateApplyRewriteBtn" class="btn btn-primary"><i class="bi bi-check2 me-1"></i>Brug forslag</button>
            </div>
        </div>
    </div>
</div>

<script>
    let selectedCustomer = null;
    let selectedContacts = {};
    let selectedContactsCompanies = {};
    let customerSearchTimeout;
    let contactSearchTimeout;
    let selectedCustomerContacts = [];
    let customerContactsLoadToken = 0;
    let successAlertTimeout;
    let orderLineCounter = 0;
    let telefoniPrefill = { contactId: null, title: null, callId: null, customerId: null, description: null, internetConnectionId: null };
    let topAlertLoadToken = 0;

    function escapeTopAlertHtml(value) {
        return String(value ?? '')
            .replace(/&/g, '&amp;')
            .replace(/</g, '&lt;')
            .replace(/>/g, '&gt;')
            .replace(/"/g, '&quot;')
            .replace(/'/g, '&#39;');
    }

    async function loadCreateTopAlertsForCustomer(customerId) {
        const container = document.getElementById('caseTopAlerts');
        if (!container) {
            return;
        }

        if (!customerId) {
            container.classList.add('d-none');
            container.innerHTML = '';
            return;
        }

        const loadToken = ++topAlertLoadToken;
        container.classList.remove('d-none');
        container.innerHTML = '<div class="alert alert-info mb-0"><span class="spinner-border spinner-border-sm me-2"></span>Henter kunde-alerts...</div>';

        try {
            const response = await fetch(`/api/v1/alert-notes/check?entity_type=customer&entity_id=${customerId}`, {
                credentials: 'include'
            });

            if (loadToken !== topAlertLoadToken) {
                return;
            }

            if (!response.ok) {
                throw new Error(`HTTP ${response.status}`);
            }

            const data = await response.json();
            const alerts = (data?.alerts || []).filter((alert) => ['critical', 'warning'].includes(String(alert?.severity || '').toLowerCase()));

            if (!alerts.length) {
                container.classList.add('d-none');
                container.innerHTML = '';
                return;
            }

            container.innerHTML = alerts.map((alert) => {
                const isCritical = String(alert.severity || '').toLowerCase() === 'critical';
                const klass = isCritical ? 'alert-danger' : 'alert-warning';
                const label = isCritical ? 'KRITISK' : 'ADVARSEL';
                const title = escapeTopAlertHtml(alert.title || 'Vigtig kundeinformation');
                const message = escapeTopAlertHtml(alert.message || '');

                return `
                    <div class="alert ${klass} mb-2" role="alert">
                        <strong>${label}:</strong> ${title}
                        ${message ? `<div class="small mt-1">${message}</div>` : ''}
                    </div>
                `;
            }).join('');
            container.classList.remove('d-none');
        } catch (error) {
            if (loadToken !== topAlertLoadToken) {
                return;
            }
            console.error('Failed to load customer alerts on sag create:', error);
            container.innerHTML = '<div class="alert alert-warning mb-0" role="alert"><strong>Advarsel:</strong> Kunde-alerts kunne ikke hentes.</div>';
            container.classList.remove('d-none');
        }
    }

    // Helper function to show success alert
    function showSuccessAlert(message, duration = 3000) {
        if (successAlertTimeout) {
            clearTimeout(successAlertTimeout);
        }
        const successDiv = document.getElementById('success');
        successDiv.classList.remove('d-none');
        document.getElementById('success-text').textContent = message;
        successAlertTimeout = setTimeout(() => {
            successDiv.classList.add('d-none');
            successAlertTimeout = null;
        }, duration);
    }

    function showCreateError(message) {
        const errorDiv = document.getElementById('error');
        errorDiv.classList.remove('d-none');
        document.getElementById('error-text').textContent = String(message || 'Ukendt fejl');
        errorDiv.scrollIntoView({ behavior: 'smooth', block: 'nearest' });
    }

    // --- Character Counter ---
    const beskrInput = document.getElementById('beskrivelse');
    if (beskrInput) {
        beskrInput.addEventListener('input', function(e) {
            document.getElementById('charCount').textContent = e.target.value.length + " tegn";
        });
    }

    // --- AI renskrivning ved oprettelse ---
    // Forslaget bliver altid vist først; formularens titel og beskrivelse ændres
    // først når brugeren aktivt vælger "Brug forslag".
    async function requestCaseCreateRewrite() {
        const descriptionInput = document.getElementById('beskrivelse');
        const titleInput = document.getElementById('titel');
        const button = document.getElementById('caseCreateRewriteBtn');
        const source = (descriptionInput?.value || '').trim();

        if (!source) {
            descriptionInput?.focus();
            showCreateError('Skriv en beskrivelse først.');
            return;
        }

        const originalButton = button?.innerHTML || '';
        if (button) {
            button.disabled = true;
            button.innerHTML = '<span class="spinner-border spinner-border-sm me-1"></span>Renskriver...';
        }

        try {
            const response = await fetch('/api/v1/sag/rewrite-case-create', {
                method: 'POST',
                credentials: 'include',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify({ title: titleInput?.value || '', description: source })
            });
            const payload = await response.json().catch(() => ({}));
            if (!response.ok) {
                throw new Error(payload?.detail || `HTTP ${response.status}`);
            }

            const suggestion = {
                title: String(payload?.title || '').trim(),
                description: String(payload?.description || '').trim()
            };
            if (!suggestion.description) {
                throw new Error('AI returnerede ikke en beskrivelse');
            }

            document.getElementById('caseCreateSuggestedTitle').value = suggestion.title || titleInput?.value || '';
            document.getElementById('caseCreateSuggestedDescription').value = suggestion.description;
            bootstrap.Modal.getOrCreateInstance(document.getElementById('caseCreateRewriteModal')).show();
        } catch (error) {
            console.error('Case create rewrite failed:', error);
            showCreateError(`Kunne ikke renskrive beskrivelsen: ${error.message || 'Ukendt fejl'}`);
        } finally {
            if (button) {
                button.disabled = false;
                button.innerHTML = originalButton;
            }
        }
    }

    document.getElementById('caseCreateRewriteBtn')?.addEventListener('click', requestCaseCreateRewrite);
    document.getElementById('caseCreateApplyRewriteBtn')?.addEventListener('click', () => {
        const suggestedTitle = document.getElementById('caseCreateSuggestedTitle').value.trim();
        const suggestedDescription = document.getElementById('caseCreateSuggestedDescription').value.trim();
        const titleInput = document.getElementById('titel');
        const descriptionInput = document.getElementById('beskrivelse');

        if (suggestedTitle) {
            titleInput.value = suggestedTitle;
            titleInput.dispatchEvent(new Event('input', { bubbles: true }));
        }
        if (suggestedDescription) {
            descriptionInput.value = suggestedDescription;
            descriptionInput.dispatchEvent(new Event('input', { bubbles: true }));
        }
        bootstrap.Modal.getOrCreateInstance(document.getElementById('caseCreateRewriteModal')).hide();
    });

    // --- Search Logic ---
    function initializeSearch() {
        // Customer Search
        const customerInput = document.getElementById('customerSearch');
        if (customerInput) {
            customerInput.addEventListener('input', (e) => handleSearch(e, 'customer'));
            // Close dropdown when clicking outside
            document.addEventListener('click', (e) => {
                if (!e.target.closest('.search-position-relative')) {
                    const cr = document.getElementById('customerResults');
                    if(cr) cr.classList.add('d-none');
                }
            });
        }
        
        // Contact Search
        const contactInput = document.getElementById('contactSearch');
        if (contactInput) {
            contactInput.addEventListener('input', (e) => handleSearch(e, 'contact'));
            contactInput.addEventListener('keydown', e => {
                if (e.key === 'Escape') {
                    clearTimeout(contactSearchTimeout);
                    document.getElementById('contactResults').classList.add('d-none');
                    contactInput.blur();
                }
            });
            contactInput.addEventListener('focus', () => {
                if (selectedCustomer && contactInput.value.trim().length >= 2) {
                    renderCustomerContactResults(contactInput.value);
                }
            });
            document.addEventListener('click', (e) => {
                if (!contactInput.closest('.search-position-relative').contains(e.target)) {
                    const cr = document.getElementById('contactResults');
                    if(cr) cr.classList.add('d-none');
                }
            });
        }
    }

    function handleSearch(event, type) {
        const query = event.target.value.trim();
        const resultsId = type === 'customer' ? 'customerResults' : 'contactResults';
        const timeoutVar = type === 'customer' ? customerSearchTimeout : contactSearchTimeout;
        const resultsDiv = document.getElementById(resultsId);

        const token = localStorage.getItem('access_token') || sessionStorage.getItem('access_token');
        const authHeaders = token ? { Authorization: `Bearer ${token}` } : {};

        clearTimeout(timeoutVar);

        if (query.length < 2) {
            resultsDiv.classList.add('d-none');
            resultsDiv.innerHTML = '';
            return;
        }

        if (type === 'contact' && selectedCustomer) {
            renderCustomerContactResults(query);
            return;
        }
        
        if (query.length < 2) {
            resultsDiv.classList.add('d-none');
            return;
        }

        const timeout = setTimeout(async () => {
            if (event.target.value.trim() !== query || document.activeElement !== event.target) return;
            try {
                // Show loading state
                resultsDiv.classList.remove('d-none');
                resultsDiv.innerHTML = '<div class="p-3 text-muted small"><span class="spinner-border spinner-border-sm me-2"></span>Søger...</div>';
                
                const endpoint = type === 'customer' ? '/api/v1/search/customers' : '/api/v1/search/contacts';
                const response = await fetch(`${endpoint}?q=${encodeURIComponent(query)}`, {
                    headers: authHeaders,
                    credentials: 'include'
                });
                if (!response.ok) {
                    const errorText = await response.text();
                    resultsDiv.innerHTML = `<div class="p-3 text-danger small">Fejl ved søgning: ${errorText}</div>`;
                    return;
                }
                const data = await response.json();
                if (event.target.value.trim() !== query || document.activeElement !== event.target) return;
                if (!Array.isArray(data)) {
                    resultsDiv.innerHTML = '<div class="p-3 text-danger small">Fejl ved søgning</div>';
                    return;
                }
                
                if (data.length === 0) {
                    const quickAction = type === 'customer'
                        ? `<button class="btn btn-sm btn-outline-primary mt-2" onclick="quickCreateCustomer('${query.replace(/'/g, "\\'")}')">Opret nyt firma</button>`
                        : `<button class="btn btn-sm btn-outline-primary mt-2" onclick="quickCreateContact('${query.replace(/'/g, "\\'")}')">Opret ny kontakt</button>`;
                    resultsDiv.innerHTML = `
                        <div class="p-3 text-muted small">Ingen fundet</div>
                        <div class="p-3 pt-0">${quickAction}</div>
                    `;
                } else {
                    resultsDiv.innerHTML = data.map(item => {
                        const name = type === 'customer' ? item.name : `${item.first_name} ${item.last_name}`;
                        const meta = type === 'customer'
                            ? (item.email || ('CVR: ' + (item.cvr_nummer || '-')))
                            : `${item.user_company || 'Ingen firma'} · Tlf: ${item.mobile || item.phone || item.user_company_phone || '-'}`;
                        
                        // Handle escaping for JS function call
                        const safeName = name.replace(/'/g, "\\'");
                        const fn = type === 'customer' ? `selectCustomer(${item.id}, '${safeName}')` : `selectContact(${item.id}, '${safeName}')`;
                        
                        return `
                            <div class="search-result-item" onclick="${fn}">
                                <div class="search-result-name">${name}</div>
                                <div class="search-result-meta">${meta}</div>
                            </div>
                        `;
                    }).join('');
                }
            } catch (err) {
                console.error('Search error:', err);
                resultsDiv.innerHTML = '<div class="p-3 text-danger small">Fejl ved søgning</div>';
            }
        }, 300);
        
        if (type === 'customer') customerSearchTimeout = timeout;
        else contactSearchTimeout = timeout;
    }

    function contactDisplayName(contact) {
        return `${contact.first_name || ''} ${contact.last_name || ''}`.trim()
            || contact.name
            || `Kontakt #${contact.id}`;
    }

    function contactDisplayMeta(contact) {
        const details = [];
        if (contact.role) details.push(contact.role);
        if (contact.email) details.push(contact.email);
        const phone = contact.mobile || contact.phone;
        if (phone) details.push(phone);
        return details.join(' · ') || 'Ingen kontaktoplysninger';
    }

    function renderCustomerContactResults(query = '') {
        const resultsDiv = document.getElementById('contactResults');
        if (!resultsDiv || !selectedCustomer) return;

        const normalizedQuery = String(query || '').trim().toLocaleLowerCase('da-DK');
        if (normalizedQuery.length < 2 || document.activeElement !== document.getElementById('contactSearch')) {
            resultsDiv.classList.add('d-none');
            return;
        }
        const contacts = selectedCustomerContacts.filter((contact) => {
            if (!normalizedQuery) return true;
            return [
                contactDisplayName(contact),
                contact.email,
                contact.mobile,
                contact.phone,
                contact.role
            ].some((value) => String(value || '').toLocaleLowerCase('da-DK').includes(normalizedQuery));
        });

        if (!contacts.length) {
            resultsDiv.innerHTML = `<div class="p-3 text-muted small">${
                selectedCustomerContacts.length
                    ? 'Ingen af firmaets kontakter matcher søgningen.'
                    : 'Firmaet har ingen registrerede kontakter.'
            }</div>`;
        } else {
            resultsDiv.innerHTML = contacts.map((contact) => {
                const name = contactDisplayName(contact);
                return `
                    <div class="search-result-item" data-contact-id="${Number(contact.id)}">
                        <div class="search-result-name">${escapeTopAlertHtml(name)}</div>
                        <div class="search-result-meta">${escapeTopAlertHtml(contactDisplayMeta(contact))}</div>
                    </div>
                `;
            }).join('');
            resultsDiv.querySelectorAll('[data-contact-id]').forEach((row) => {
                row.addEventListener('click', () => {
                    const contact = contacts.find((item) => Number(item.id) === Number(row.dataset.contactId));
                    if (contact) selectContact(contact.id, contactDisplayName(contact));
                });
            });
        }
        resultsDiv.classList.remove('d-none');
    }

    async function loadSelectedCustomerContacts(customerId) {
        const contactInput = document.getElementById('contactSearch');
        const context = document.getElementById('contactSearchContext');
        const resultsDiv = document.getElementById('contactResults');
        const loadToken = ++customerContactsLoadToken;

        selectedCustomerContacts = [];
        contactInput.placeholder = `Søg blandt kontakter hos ${selectedCustomer.name}...`;
        context.textContent = `Søg blandt kontakter hos ${selectedCustomer.name} (mindst 2 tegn).`;
        resultsDiv.innerHTML = '<div class="p-3 text-muted small"><span class="spinner-border spinner-border-sm me-2"></span>Henter firmaets kontakter...</div>';
        resultsDiv.classList.toggle('d-none', document.activeElement !== contactInput || contactInput.value.trim().length < 2);

        try {
            const response = await fetch(`/api/v1/customers/${customerId}/contacts`, { credentials: 'include' });
            if (loadToken !== customerContactsLoadToken) return;
            if (!response.ok) throw new Error(`HTTP ${response.status}`);

            const contacts = await response.json();
            selectedCustomerContacts = Array.isArray(contacts) ? contacts : [];
            renderCustomerContactResults(contactInput.value);
        } catch (error) {
            if (loadToken !== customerContactsLoadToken) return;
            console.error('Failed to load customer contacts:', error);
            resultsDiv.innerHTML = '<div class="p-3 text-danger small">Firmaets kontakter kunne ikke hentes.</div>';
            resultsDiv.classList.toggle('d-none', document.activeElement !== contactInput || contactInput.value.trim().length < 2);
        }
    }

    function resetCustomerContactSearch() {
        customerContactsLoadToken += 1;
        selectedCustomerContacts = [];
        const contactInput = document.getElementById('contactSearch');
        const context = document.getElementById('contactSearchContext');
        const resultsDiv = document.getElementById('contactResults');
        contactInput.value = '';
        contactInput.placeholder = 'Søg kontakt...';
        context.textContent = 'Søg blandt alle kontakter.';
        resultsDiv.innerHTML = '';
        resultsDiv.classList.add('d-none');
    }

    // --- Selection Logic ---
    function selectCustomer(id, name, skipAlert = false) {
        selectedCustomer = { id, name };
        document.getElementById('customer_id').value = id;
        document.getElementById('customerSearch').value = '';
        document.getElementById('customerResults').classList.add('d-none');
        renderSelections();
        loadCreateTopAlertsForCustomer(id);
        loadSelectedCustomerContacts(id);
        
        // Show notification
        if (!skipAlert) {
            showSuccessAlert(`Valgte firma: ${name}`);
        }
    }

    function removeCustomer() {
        selectedCustomer = null;
        document.getElementById('customer_id').value = '';
        resetCustomerContactSearch();
        renderSelections();
        loadCreateTopAlertsForCustomer(null);
    }

    async function selectContact(id, name) {
        const isNewContact = !selectedContacts[id];
        if (isNewContact) {
            selectedContacts[id] = { id, name };
        }
        document.getElementById('contactSearch').value = '';
        document.getElementById('contactResults').classList.add('d-none');
        renderSelections();

        // Check for associated company (auto-select if single match)
        try {
            const response = await fetch(`/api/v1/contacts/${id}`, { credentials: 'include' });
            if (response.ok) {
                const data = await response.json();
                selectedContactsCompanies[id] = data.companies || [];

                if (data.companies && data.companies.length === 1) {
                    const company = data.companies[0];
                    if (!selectedCustomer && isNewContact) {
                        // Auto-select company silently, then show combined alert
                        selectCustomer(company.id, company.name, true);
                        showSuccessAlert(`Valgte kontakt: ${name} + firma: ${company.name}`, 4000);
                    } else if (isNewContact) {
                        // Just show contact alert
                        showSuccessAlert(`Valgte kontakt: ${name}`);
                    }
                } else if (isNewContact) {
                    // No auto-select, just show contact alert
                    showSuccessAlert(`Valgte kontakt: ${name}`);
                }
            }
        } catch (e) {
            console.error("Auto-select company failed", e);
            if (isNewContact) {
                showSuccessAlert(`Valgte kontakt: ${name}`);
            }
        }

        loadHardwareForContacts();
        window.caseCreateUI?.contactsChanged();
    }

    function readTelefoniPrefill() {
        const params = new URLSearchParams(window.location.search || '');
        const contactIdRaw = params.get('contact_id');
        const titleRaw = params.get('title');
        const callIdRaw = params.get('telefoni_opkald_id');
        const customerIdRaw = params.get('customer_id');
        const descriptionRaw = params.get('description');
        const internetConnectionIdRaw = params.get('internet_connection_id');

        const contactId = contactIdRaw ? parseInt(contactIdRaw) : null;
        const customerId = customerIdRaw ? parseInt(customerIdRaw) : null;
        telefoniPrefill.contactId = Number.isFinite(contactId) ? contactId : null;
        telefoniPrefill.customerId = Number.isFinite(customerId) ? customerId : null;
        telefoniPrefill.title = titleRaw ? String(titleRaw) : null;
        telefoniPrefill.callId = callIdRaw ? String(callIdRaw) : null;
        telefoniPrefill.description = descriptionRaw ? String(descriptionRaw) : null;
        const internetConnectionId = internetConnectionIdRaw ? parseInt(internetConnectionIdRaw) : null;
        telefoniPrefill.internetConnectionId = Number.isFinite(internetConnectionId) ? internetConnectionId : null;
    }

    async function applyTelefoniPrefill() {
        readTelefoniPrefill();

        if (telefoniPrefill.title) {
            const titelInput = document.getElementById('titel');
            if (titelInput && !titelInput.value.trim()) {
                titelInput.value = telefoniPrefill.title;
            }
        }

        if (telefoniPrefill.description) {
            const beskrInput = document.getElementById('beskrivelse');
            if (beskrInput && !beskrInput.value.trim()) {
                beskrInput.value = telefoniPrefill.description;
                const charCount = document.getElementById('charCount');
                if (charCount) {
                    charCount.textContent = beskrInput.value.length + " tegn";
                }
            }
        }

        if (telefoniPrefill.customerId && !selectedCustomer) {
            try {
                const customerRes = await fetch(`/api/v1/customers/${telefoniPrefill.customerId}`, { credentials: 'include' });
                if (customerRes.ok) {
                    const customer = await customerRes.json();
                    const customerName = customer.name || `Kunde #${telefoniPrefill.customerId}`;
                    selectCustomer(telefoniPrefill.customerId, customerName);
                }
            } catch (e) {
                console.error('Customer prefill failed', e);
            }
        }

        if (telefoniPrefill.contactId) {
            try {
                const res = await fetch(`/api/v1/contacts/${telefoniPrefill.contactId}`, { credentials: 'include' });
                if (!res.ok) return;
                const c = await res.json();
                const name = `${c.first_name || ''} ${c.last_name || ''}`.trim() || `Kontakt #${telefoniPrefill.contactId}`;
                await selectContact(telefoniPrefill.contactId, name);
            } catch (e) {
                console.error('Telefoni prefill failed', e);
            }
        }

        if (telefoniPrefill.internetConnectionId) {
            const panel = document.getElementById('internetConnectionPrefill');
            try {
                const res = await fetch(`/api/v1/internet-connections/${telefoniPrefill.internetConnectionId}`, { credentials: 'include' });
                if (!res.ok) throw new Error('Forbindelsen findes ikke');
                const connection = await res.json();
                const reference = connection.circuit_number || connection.provider_reference || `#${telefoniPrefill.internetConnectionId}`;
                panel.innerHTML = `<i class="bi bi-router me-2"></i><strong>Internetforbindelse knyttes til sagen:</strong> ${escapeTopAlertHtml(connection.name || 'Internetforbindelse')} · ${escapeTopAlertHtml(reference)}${connection.address ? ` · ${escapeTopAlertHtml(connection.address)}` : ''}. <a href="/economy/internet-connections/${telefoniPrefill.internetConnectionId}" class="alert-link">Åbn forbindelse</a><div class="small mt-1">Kunden vælges stadig manuelt og ændres ikke på forbindelsen.</div>`;
                panel.classList.remove('d-none');
                const titleInput = document.getElementById('titel');
                if (titleInput && !titleInput.value.trim()) titleInput.value = `Vedr. forbindelse ${reference}`;
            } catch (error) {
                panel.textContent = `Internetforbindelse #${telefoniPrefill.internetConnectionId} kunne ikke hentes.`;
                panel.className = 'alert alert-warning mb-4';
            }
        }
    }

    function removeContact(id) {
        delete selectedContacts[id];
        delete selectedContactsCompanies[id];
        renderSelections();
        loadHardwareForContacts();
        window.caseCreateUI?.contactsChanged();
    }

    function renderSelections() {
        // Customer
        const custDiv = document.getElementById('selectedCustomer');
        if (selectedCustomer) {
            custDiv.innerHTML = `
                <div class="selected-item border-primary bg-primary bg-opacity-10 text-primary">
                    <i class="bi bi-building me-2"></i>${selectedCustomer.name}
                    <button type="button" onclick="removeCustomer()" class="text-primary hover-opacity"><i class="bi bi-x"></i></button>
                </div>`;
        } else {
            custDiv.innerHTML = '';
        }

        // Contacts
        const contDiv = document.getElementById('selectedContacts');
        contDiv.innerHTML = Object.values(selectedContacts).map(c => `
            <div class="selected-item">
                <i class="bi bi-person me-2"></i>${c.name}
                <button type="button" onclick="removeContact(${c.id})"><i class="bi bi-x"></i></button>
            </div>
        `).join('');
    }

    async function loadHardwareForContacts() {
        const hardwareList = document.getElementById('hardwareList');
        if (!hardwareList) return;

        const contactIds = Object.keys(selectedContacts).map(id => parseInt(id));
        if (contactIds.length === 0) {
            hardwareList.innerHTML = '<div class="text-muted small">Vælg en kontakt for at se relateret hardware.</div>';
            return;
        }

        hardwareList.innerHTML = '<div class="text-muted small"><span class="spinner-border spinner-border-sm me-2"></span>Henter hardware...</div>';

        try {
            const responses = await Promise.all(
                contactIds.map(contactId => fetch(`/api/v1/hardware/by-contact/${contactId}`, { credentials: 'include' }))
            );
            const datasets = await Promise.all(responses.map(r => r.ok ? r.json() : []));
            const merged = new Map();

            datasets.flat().forEach(item => {
                if (!merged.has(item.id)) {
                    merged.set(item.id, item);
                }
            });

            renderHardwareList(Array.from(merged.values()));
        } catch (err) {
            console.error('Failed to load hardware:', err);
            hardwareList.innerHTML = '<div class="text-danger small">Kunne ikke hente hardware.</div>';
        }
    }

    function renderHardwareList(items) {
        const hardwareList = document.getElementById('hardwareList');
        if (!hardwareList) return;

        if (!items || items.length === 0) {
            hardwareList.innerHTML = '<div class="text-muted small">Ingen hardware fundet for valgte kontakt(er).</div>';
            return;
        }

        hardwareList.innerHTML = items.map(item => {
            const name = item.model || item.brand || `Hardware #${item.id}`;
            const anydeskId = item.anydesk_id || '-';
            const anydeskLink = item.anydesk_link || '';
            const linkBtn = anydeskLink
                ? `<button type="button" class="btn btn-sm btn-outline-primary" onclick="openAnyDeskLink('${anydeskLink.replace(/'/g, "\\'")}')">Connect</button>`
                : '';
            const copyBtn = item.anydesk_id
                ? `<button type="button" class="btn btn-sm btn-outline-secondary" onclick="copyAnyDeskId('${item.anydesk_id.replace(/'/g, "\\'")}')">Kopiér ID</button>`
                : '';

            return `
                <div class="d-flex flex-wrap align-items-center justify-content-between border-bottom py-2">
                    <div>
                        <div class="fw-bold">${name}</div>
                        <div class="text-muted small">AnyDesk ID: ${anydeskId}</div>
                    </div>
                    <div class="d-flex gap-2">
                        ${linkBtn}
                        ${copyBtn}
                    </div>
                </div>
            `;
        }).join('');
    }

    function openAnyDeskLink(link) {
        if (!link) return;
        window.open(link, '_blank');
    }

    async function copyAnyDeskId(anydeskId) {
        if (!anydeskId) return;
        try {
            await navigator.clipboard.writeText(anydeskId);
            showSuccessAlert('AnyDesk ID kopieret');
        } catch (err) {
            console.error('Copy failed', err);
        }
    }


    async function quickCreateHardware() {
        const name = document.getElementById('hardwareNameInput').value.trim();
        const anydeskId = document.getElementById('hardwareAnyDeskIdInput').value.trim();
        const anydeskLink = anydeskId ? `anydesk://${anydeskId}` : null;

        if (!name) {
            showCreateError('Navn er påkrævet');
            return;
        }

        const customerId = selectedCustomer?.id || getSingleContactCompanyId();
        if (!customerId) {
            showCreateError('Vælg et firma før du opretter hardware');
            return;
        }

        try {
            const response = await fetch('/api/v1/hardware/quick', {
                method: 'POST',
                credentials: 'include',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify({
                    name,
                    customer_id: customerId,
                    anydesk_id: anydeskId || null,
                    anydesk_link: anydeskLink || null
                })
            });

            if (!response.ok) {
                const err = await response.json();
                throw new Error(err.detail || 'Kunne ikke oprette hardware');
            }

            document.getElementById('hardwareNameInput').value = '';
            document.getElementById('hardwareAnyDeskIdInput').value = '';
            await loadHardwareForContacts();
        } catch (err) {
            showCreateError('Fejl: ' + err.message);
        }
    }

    function getSingleContactCompanyId() {
        const contactIds = Object.keys(selectedContactsCompanies);
        if (contactIds.length !== 1) return null;
        const companies = selectedContactsCompanies[contactIds[0]] || [];
        if (companies.length !== 1) return null;
        return companies[0].id;
    }

    async function quickCreateCustomer(name) {
        if (!name || name.trim().length < 2) return;
        const resultsDiv = document.getElementById('customerResults');
        resultsDiv.innerHTML = '<div class="p-3 text-muted small"><span class="spinner-border spinner-border-sm me-2"></span>Opretter firma...</div>';
        try {
            const response = await fetch('/api/v1/customers', {
                method: 'POST',
                credentials: 'include',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify({ name: name.trim() })
            });
            if (!response.ok) {
                const err = await response.json();
                throw new Error(err.detail || 'Kunne ikke oprette firma');
            }
            const created = await response.json();
            selectCustomer(created.id, created.name);

            const contactIds = Object.keys(selectedContacts).map(id => parseInt(id));
            if (contactIds.length) {
                const linkResponses = await Promise.all(contactIds.map(contactId =>
                    fetch(`/api/v1/contacts/${contactId}/companies`, {
                        method: 'POST',
                        credentials: 'include',
                        headers: { 'Content-Type': 'application/json' },
                        body: JSON.stringify({ customer_id: created.id, is_primary: false })
                    })
                ));
                const failed = linkResponses.find(res => !res.ok);
                if (failed) {
                    const err = await failed.json();
                    throw new Error(err.detail || 'Kunne ikke linke kontakt til firma');
                }
            }
            return created;
        } catch (err) {
            resultsDiv.innerHTML = `<div class="p-3 text-danger small">${err.message}</div>`;
            throw err;
        }
    }

    async function quickCreateContact(fullName) {
        if (!fullName || fullName.trim().length < 2) return;
        const resultsDiv = document.getElementById('contactResults');
        resultsDiv.innerHTML = '<div class="p-3 text-muted small"><span class="spinner-border spinner-border-sm me-2"></span>Opretter kontakt...</div>';

        const parts = fullName.trim().split(/\s+/);
        const firstName = parts.shift() || '';
        const lastName = parts.join(' ');

        try {
            const payload = {
                first_name: firstName,
                last_name: lastName,
                company_id: selectedCustomer ? selectedCustomer.id : null
            };
            const response = await fetch('/api/v1/contacts', {
                method: 'POST',
                credentials: 'include',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify(payload)
            });
            if (!response.ok) {
                const err = await response.json();
                throw new Error(err.detail || 'Kunne ikke oprette kontakt');
            }
            const created = await response.json();
            await selectContact(created.id, `${created.first_name} ${created.last_name}`.trim());
            return created;
        } catch (err) {
            resultsDiv.innerHTML = `<div class="p-3 text-danger small">${err.message}</div>`;
            throw err;
        }
    }

    const caseTypeLabels = {
        ticket: '🎫 Ticket', salg: '💼 Salg', bogholderi: '🧾 Bogholderi',
        admin: '⚙️ Admin', projekt: '📁 Projekt', postit: '🗒️ Post-it',
        intern_ticket: '🔒 Intern ticket', bug_report: '🐞 Bug_report',
        pipeline: '📈 Pipeline', opgave: '🧩 Opgave', ordre: '🧾 Ordre',
        service: '🛠️ Service', abonnement: '🔁 Abonnement'
    };

    function updateCaseTypeSections(showTypeFields = false) {
        const type = document.getElementById('type')?.value || 'ticket';
        window.caseCreateUI?.typeChanged(type, showTypeFields);
        const help = document.getElementById('caseTypeHelp');
        if (help && !showTypeFields) help.textContent = 'Vælg sagstype for at åbne de relevante felter.';
        else if (help) help.textContent = type === 'ticket' ? 'Tilføj eventuelt hardware og AnyDesk til din ticket.'
            : type === 'pipeline' ? 'Udfyld pipelineoplysninger for muligheden.'
            : type === 'ordre' ? 'Tilføj indkøbs- og salgslinjer til ordren.'
            : 'Tilføj de relevante oplysninger til sagen.';
    }

    function renderOrderLinesEmptyState() {
        const hasLines = document.querySelectorAll('#orderLines .order-line').length > 0;
        document.getElementById('orderLinesEmpty')?.classList.toggle('d-none', hasLines);
    }

    function addOrderLine(type = 'sale') {
        const id = ++orderLineCounter;
        const label = type === 'purchase' ? 'Indkøb' : 'Salg';
        const purpose = type === 'purchase' ? `
            <div class="col-md-4"><label class="form-label">Indkøbsformål</label><select class="form-select order-purpose"><option value="">Vælg formål</option><option value="salg">Salg</option><option value="lager">Lager</option><option value="asset">Asset</option><option value="intern_brug">Intern brug</option><option value="retur_reklamation">Retur/reklamation</option><option value="projekt_omkostning">Projektomkostning</option></select></div>` : '';
        const container = document.getElementById('orderLines');
        container.insertAdjacentHTML('beforeend', `
            <div class="order-line border rounded-3 p-3 bg-light" data-line-id="${id}">
                <div class="d-flex justify-content-between align-items-center mb-3"><strong>${label}</strong><button type="button" class="btn btn-sm btn-outline-danger" onclick="removeOrderLine(${id})"><i class="bi bi-trash"></i></button></div>
                <input type="hidden" class="order-type" value="${type}">
                <div class="row g-3">
                    <div class="col-md-6"><label class="form-label">Beskrivelse <span class="text-danger">*</span></label><input class="form-control order-description" placeholder="F.eks. switch, licens eller montage"></div>
                    <div class="col-md-2"><label class="form-label">Antal</label><input type="number" min="0" step="0.01" class="form-control order-quantity"></div>
                    <div class="col-md-2"><label class="form-label">Enhed</label><input class="form-control order-unit" placeholder="stk"></div>
                    <div class="col-md-2"><label class="form-label">Enhedspris</label><input type="number" min="0" step="0.01" class="form-control order-unit-price"></div>
                    <div class="col-md-3"><label class="form-label">Beløb <span class="text-danger">*</span></label><input type="number" min="0" step="0.01" class="form-control order-amount"></div>
                    <div class="col-md-2"><label class="form-label">Valuta</label><input class="form-control order-currency" value="DKK"></div>
                    <div class="col-md-3"><label class="form-label">Status</label><select class="form-select order-status"><option value="draft">Kladde</option><option value="confirmed">Bekræftet</option><option value="cancelled">Annulleret</option></select></div>
                    <div class="col-md-4"><label class="form-label">Reference</label><input class="form-control order-reference"></div>
                    ${purpose}
                </div>
            </div>`);
        renderOrderLinesEmptyState();
    }

    function removeOrderLine(id) {
        document.querySelector(`.order-line[data-line-id="${id}"]`)?.remove();
        renderOrderLinesEmptyState();
    }

    function collectOrderItems() {
        return Array.from(document.querySelectorAll('#orderLines .order-line')).map(line => ({
            type: line.querySelector('.order-type').value,
            description: line.querySelector('.order-description').value.trim(),
            quantity: line.querySelector('.order-quantity').value || null,
            unit: line.querySelector('.order-unit').value.trim() || null,
            unit_price: line.querySelector('.order-unit-price').value || null,
            amount: line.querySelector('.order-amount').value || null,
            currency: line.querySelector('.order-currency').value.trim() || 'DKK',
            status: line.querySelector('.order-status').value,
            external_ref: line.querySelector('.order-reference').value.trim() || null,
            purchase_purpose: line.querySelector('.order-purpose')?.value || null
        }));
    }

    async function loadPipelineStages() {
        const select = document.getElementById('pipeline_stage_id');
        if (!select) return;
        try {
            const response = await fetch('/api/v1/pipeline/stages', { credentials: 'include' });
            if (!response.ok) return;
            const stages = await response.json();
            select.innerHTML = '<option value="">Ikke sat</option>' + (stages || []).map(stage => `<option value="${stage.id}">${stage.name}</option>`).join('');
        } catch (err) { console.error('Failed to load pipeline stages', err); }
    }

    async function loadCaseTypesSelect() {
        const select = document.getElementById('type');
        if (!select) return;
        try {
            const [typesRes, profileRes] = await Promise.all([
                fetch('/api/v1/settings/case_types', { credentials: 'include' }),
                fetch('/api/v1/auth/me/profile', { credentials: 'include' })
            ]);
            const setting = typesRes.ok ? await typesRes.json() : { value: '[]' };
            const profile = profileRes.ok ? await profileRes.json() : {};
            const configured = JSON.parse(setting.value || '[]');
            const configuredTypes = Array.isArray(configured) ? configured.map(type => String(type).trim().toLowerCase()).filter(Boolean) : [];
            const supportedTypes = ['ticket', 'salg', 'bogholderi', 'admin', 'projekt', 'postit', 'intern_ticket', 'bug_report'];
            const finalTypes = supportedTypes;
            select.innerHTML = finalTypes.map(type => `<option value="${type}">${caseTypeLabels[type] || type}</option>`).join('');
            select.value = finalTypes.includes(profile.default_case_type) ? profile.default_case_type : (finalTypes.includes('ticket') ? 'ticket' : finalTypes[0]);
        } catch (err) {
            console.error('Failed to load case types', err);
            select.innerHTML = Object.entries(caseTypeLabels).map(([type, label]) => `<option value="${type}">${label}</option>`).join('');
        }
        updateCaseTypeSections(false);
    }

    async function selectCurrentUserAsResponsible() {
        const select = document.getElementById('ansvarlig_bruger_id');
        if (!select) return;
        try {
            const response = await fetch('/api/v1/auth/me', { credentials: 'include' });
            if (!response.ok) return;
            const user = await response.json();
            const userId = user.user_id ?? user.id;
            window.caseCreateCurrentUserId = userId || null;
            const isInternalTicket = document.getElementById('type')?.value === 'intern_ticket';
            if (userId && (isInternalTicket || !select.value) && Array.from(select.options).some(option => option.value === String(userId))) {
                select.value = String(userId);
            }
        } catch (error) {
            console.error('Kunne ikke forvælge ansvarlig bruger', error);
        }
    }

    // --- Initialization ---
    document.addEventListener('DOMContentLoaded', async () => {
        initializeSearch();
        await Promise.all([loadCaseTypesSelect(), loadPipelineStages(), selectCurrentUserAsResponsible()]);
        // Both the selected type and current user are now known. Reapply the
        // type defaults so Intern ticket cannot display a stale assignee.
        updateCaseTypeSections(false);
        document.getElementById('type')?.addEventListener('change', () => updateCaseTypeSections(true));
        await applyTelefoniPrefill();
        await window.caseCreateUI?.init();
    });

    // --- Form Submission ---
    document.getElementById('createForm').addEventListener('submit', async (e) => {
        e.preventDefault();
        if (window.caseCreateUI && !window.caseCreateUI.validate()) return;
        
        // UI Reset
        const errorDiv = document.getElementById('error');
        const successDiv = document.getElementById('success');
        const btn = document.getElementById('submitBtn');
        errorDiv.classList.add('d-none');
        successDiv.classList.add('d-none');
        
        // Basic Validation
        const titelInput = document.getElementById('titel');
        const titel = titelInput.value;
        const status = document.getElementById('status').value;
        
        if (!titel.trim()) {
            titelInput.classList.add('is-invalid');
            errorDiv.classList.remove('d-none');
            document.getElementById('error-text').textContent = "Titel er påkrævet";
            return;
        } else {
            titelInput.classList.remove('is-invalid');
        }

        // Loading State
        btn.disabled = true;
        const originalBtnText = btn.innerHTML;
        btn.innerHTML = '<span class="spinner-border spinner-border-sm me-2"></span>Opretter...';

        try {
            const token = localStorage.getItem('access_token') || sessionStorage.getItem('access_token');
            const authHeaders = token ? { Authorization: `Bearer ${token}` } : {};

            const customerQuery = document.getElementById('customerSearch').value.trim();
            if (!selectedCustomer && customerQuery.length >= 2) {
                const res = await fetch(`/api/v1/search/customers?q=${encodeURIComponent(customerQuery)}`, {
                    headers: authHeaders,
                    credentials: 'include'
                });
                const matches = await res.json();
                if (Array.isArray(matches) && matches.length > 0) {
                    throw new Error('Firma findes allerede. Vælg det fra listen.');
                }
                await quickCreateCustomer(customerQuery);
            }

            const contactQuery = document.getElementById('contactSearch').value.trim();
            if (Object.keys(selectedContacts).length === 0 && contactQuery.length >= 2) {
                const res = await fetch(`/api/v1/search/contacts?q=${encodeURIComponent(contactQuery)}`, {
                    headers: authHeaders,
                    credentials: 'include'
                });
                const matches = await res.json();
                if (Array.isArray(matches) && matches.length > 0) {
                    throw new Error('Kontakt findes allerede. Vælg den fra listen.');
                }
                await quickCreateContact(contactQuery);
            }
        } catch (err) {
            errorDiv.classList.remove('d-none');
            document.getElementById('error-text').textContent = err.message;
            btn.disabled = false;
            btn.innerHTML = originalBtnText;
            return;
        }

        const data = {
            titel: titel,
            beskrivelse: document.getElementById('beskrivelse').value || '',
            type: document.getElementById('type').value,
            status: status,
            customer_id: selectedCustomer ? selectedCustomer.id : null,
            ansvarlig_bruger_id: document.getElementById('ansvarlig_bruger_id').value ? parseInt(document.getElementById('ansvarlig_bruger_id').value) : null,
            assigned_group_id: document.getElementById('assigned_group_id').value ? parseInt(document.getElementById('assigned_group_id').value) : null,
            deadline: document.getElementById('deadline').value || null,
            contact_ids: Object.keys(selectedContacts).map(id => parseInt(id)).filter(Number.isFinite),
            telefoni_opkald_id: telefoniPrefill.callId ? parseInt(telefoniPrefill.callId) : null
        };
        if (telefoniPrefill.internetConnectionId) {
            data.internet_connection_ids = [telefoniPrefill.internetConnectionId];
        }

        if (['pipeline_stage_id', 'pipeline_amount', 'pipeline_probability', 'pipeline_description'].some(id => document.getElementById(id).value !== '')) {
            data.pipeline = {
                stage_id: document.getElementById('pipeline_stage_id').value || null,
                amount: document.getElementById('pipeline_amount').value || null,
                probability: document.getElementById('pipeline_probability').value || null,
                description: document.getElementById('pipeline_description').value || null
            };
        }
        if (document.querySelector('#orderLines .order-line')) {
            data.order_items = collectOrderItems();
        }
        Object.assign(data, window.caseCreateUI?.relations() || {});

        try {
            const response = await fetch('/api/v1/sag', {
                method: 'POST',
                credentials: 'include',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify(data)
            });
            
            if (response.ok) {
                const result = await response.json();
                window.caseCreateUI?.created(result);
                
                successDiv.classList.remove('d-none');
                document.getElementById('success-text').textContent = "Sag oprettet";
                window.location.href = `/sag/${result.id}/v3`;
            } else {
                const errorText = await response.text();
                let errMsg = "Kunne ikke oprette sag";
                try {
                    const json = JSON.parse(errorText);
                    errMsg = json.detail || errMsg;
                } catch(e) {}
                
                throw new Error(errMsg);
            }
        } catch (err) {
            console.error('Submit error:', err);
            errorDiv.classList.remove('d-none');
            document.getElementById('error-text').textContent = err.message;
            btn.disabled = false;
            btn.innerHTML = originalBtnText;
        }
    });
</script>
<script src="/static/js/case-create.js?v=6"></script>
{% endblock %}