{% extends "shared/frontend/base.html" %} {% block title %}{{ ticket.ticket_number }} - BMC Hub{% endblock %} {% block extra_css %} {% endblock %} {% block content %}
{{ ticket.ticket_number }}
{{ ticket.subject }}
{{ ticket.status.replace('_', ' ').title() }} {{ ticket.priority.title() }} Priority
Rediger Tilbage
Beskrivelse
{{ ticket.description or 'Ingen beskrivelse' }}
Kommentarer ({{ comments|length }})
{% if comments %} {% for comment in comments %}
{{ comment.user_name or 'System' }} {% if comment.internal_note %} Internal {% endif %} {{ comment.created_at.strftime('%d-%m-%Y %H:%M') if comment.created_at else '-' }}
{{ comment.comment_text }}
{% endfor %} {% else %}

Ingen kommentarer endnu

{% endif %}
Worklog ({{ worklog|length }})
{% if worklog %}
{% for entry in worklog %} {% endfor %}
Dato Timer Type Beskrivelse Status Medarbejder
{{ entry.work_date.strftime('%d-%m-%Y') if entry.work_date else '-' }} {{ "%.2f"|format(entry.hours) }}t {{ entry.work_type }} {{ entry.description or '-' }} {{ entry.status }} {{ entry.user_name or '-' }}
{% else %}

Ingen worklog entries endnu

{% endif %}
{% if attachments %}
Vedhæftninger ({{ attachments|length }})
{% for attachment in attachments %} {{ attachment.filename }} ({{ (attachment.file_size / 1024)|round(1) }} KB) {% endfor %}
{% endif %}
Ticket Information
{% if ticket.customer_name %} {{ ticket.customer_name }} {% else %} Ikke angivet {% endif %}
{{ ticket.assigned_to_name or 'Ikke tildelt' }}
{{ ticket.created_at.strftime('%d-%m-%Y %H:%M') if ticket.created_at else '-' }}
Kontakter
Indlæser...
{{ ticket.updated_at.strftime('%d-%m-%Y %H:%M') if ticket.updated_at else '-' }}
{% if ticket.resolved_at %}
{{ ticket.resolved_at.strftime('%d-%m-%Y %H:%M') }}
{% endif %} {% if ticket.first_response_at %}
{{ ticket.first_response_at.strftime('%d-%m-%Y %H:%M') }}
{% endif %}
{% if ticket.tags %}
Tags
{% for tag in ticket.tags %} #{{ tag }} {% endfor %}
{% endif %}
{% endblock %} {% block extra_js %} {% endblock %}