feat: enhance tag management and search functionality

- Updated the index.html template to include a new column for "Næste todo" in the sag table.
- Added new JavaScript functions to load and manage case statuses in settings.html, including normalization and rendering of statuses.
- Introduced a new tag search feature in tags_admin.html, allowing users to filter tags by name, type, and module with pagination support.
- Enhanced the backend router.py to include a new endpoint for listing tag usage across modules with server-side filtering and pagination.
- Improved the overall UI and UX of the tag administration page, including responsive design adjustments and better error handling.

RELEASE_NOTES_v2.2.62.md

@@ -0,0 +1,14 @@
+# Release Notes v2.2.62
+
+Dato: 18. marts 2026
+
+## Fixes
+
+- Rettet grid/nesting i SAG detaljevisning, så højre kolonne ligger i samme row som venstre/center.
+- `Hardware`, `Salgspipeline`, `Opkaldshistorik` og `Todo-opgaver` vises nu i højre kolonne som forventet.
+- Fjernet en for tidlig afsluttende `</div>` i detaljer-layoutet, som tidligere fik højre modulkolonne til at falde ned under venstre indhold.
+
+## Berørte filer
+
+- `app/modules/sag/templates/detail.html`
+- `RELEASE_NOTES_v2.2.62.md`

RELEASE_NOTES_v2.2.63.md

@@ -0,0 +1,14 @@
+# Release Notes v2.2.63
+
+Dato: 18. marts 2026
+
+## Fixes
+
+- Rettet QuickCreate AI-analyse request i frontend.
+- `POST /api/v1/sag/analyze-quick-create` får nu korrekt payload med både `text` og `user_id` i body.
+- Forbedret fejllog i frontend ved AI-fejl (inkl. HTTP status), så fejl ikke bliver skjult som generisk "Analysis failed".
+
+## Berørte filer
+
+- `app/shared/frontend/quick_create_modal.html`
+- `RELEASE_NOTES_v2.2.63.md`

RELEASE_NOTES_v2.2.64.md

@@ -0,0 +1,18 @@
+# Release Notes v2.2.64
+
+Dato: 18. marts 2026
+
+## Fixes
+
+- Forbedret QuickCreate robusthed når AI/LLM er utilgængelig.
+- Tilføjet lokal heuristisk fallback i `CaseAnalysisService`, så brugeren stadig får:
+  - foreslået titel
+  - foreslået prioritet
+  - simple tags
+  - kunde-match forsøg
+- Fjernet afhængighed af at Ollama altid svarer, så QuickCreate ikke længere ender i tom AI-unavailable flow ved midlertidige AI-fejl.
+
+## Berørte filer
+
+- `app/services/case_analysis_service.py`
+- `RELEASE_NOTES_v2.2.64.md`

app/auth/backend/router.py

@@ -74,6 +74,8 @@ async def login(request: Request, credentials: LoginRequest, response: Response)
 
     requires_2fa_setup = (
         not user.get("is_shadow_admin", False)
+        and not settings.AUTH_DISABLE_2FA
+        and AuthService.is_2fa_supported()
         and not user.get("is_2fa_enabled", False)
     )
     
@@ -139,10 +141,18 @@ async def setup_2fa(current_user: dict = Depends(get_current_user)):
             detail="Shadow admin cannot configure 2FA",
         )
 
-    result = AuthService.setup_user_2fa(
-        user_id=current_user["id"],
-        username=current_user["username"]
-    )
+    try:
+        result = AuthService.setup_user_2fa(
+            user_id=current_user["id"],
+            username=current_user["username"]
+        )
+    except RuntimeError as exc:
+        if "2FA columns missing" in str(exc):
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail="2FA er ikke tilgaengelig i denne database (mangler kolonner).",
+            )
+        raise
 
     return result
 

app/backups/backend/service.py

@@ -25,8 +25,26 @@ class BackupService:
     """Service for managing backup operations"""
     
     def __init__(self):
-        self.backup_dir = Path(settings.BACKUP_STORAGE_PATH)
-        self.backup_dir.mkdir(parents=True, exist_ok=True)
+        configured_backup_dir = Path(settings.BACKUP_STORAGE_PATH)
+        self.backup_dir = configured_backup_dir
+        try:
+            self.backup_dir.mkdir(parents=True, exist_ok=True)
+        except OSError as exc:
+            # Local development can run outside Docker where /app is not writable.
+            # Fall back to the workspace data path so app startup does not fail.
+            if str(configured_backup_dir).startswith('/app/'):
+                project_root = Path(__file__).resolve().parents[3]
+                fallback_dir = project_root / 'data' / 'backups'
+                logger.warning(
+                    "⚠️ Backup path %s not writable (%s). Using fallback %s",
+                    configured_backup_dir,
+                    exc,
+                    fallback_dir,
+                )
+                fallback_dir.mkdir(parents=True, exist_ok=True)
+                self.backup_dir = fallback_dir
+            else:
+                raise
         
         # Subdirectories for different backup types
         self.db_dir = self.backup_dir / "database"

app/core/auth_dependencies.py

@@ -15,6 +15,21 @@ logger = logging.getLogger(__name__)
 security = HTTPBearer(auto_error=False)
 
 
+def _users_column_exists(column_name: str) -> bool:
+        result = execute_query_single(
+                """
+                SELECT 1
+                FROM information_schema.columns
+                WHERE table_schema = 'public'
+                    AND table_name = 'users'
+                    AND column_name = %s
+                LIMIT 1
+                """,
+                (column_name,),
+        )
+        return bool(result)
+
+
 async def get_current_user(
     request: Request,
     credentials: Optional[HTTPAuthorizationCredentials] = Depends(security)
@@ -70,9 +85,11 @@ async def get_current_user(
         }
 
     # Get additional user details from database
+    is_2fa_expr = "is_2fa_enabled" if _users_column_exists("is_2fa_enabled") else "FALSE AS is_2fa_enabled"
     user_details = execute_query_single(
-        "SELECT email, full_name, is_2fa_enabled FROM users WHERE user_id = %s",
-        (user_id,))
+        f"SELECT email, full_name, {is_2fa_expr} FROM users WHERE user_id = %s",
+        (user_id,),
+    )
     
     return {
         "id": user_id,

app/core/auth_service.py

@@ -15,6 +15,28 @@ import logging
 
 logger = logging.getLogger(__name__)
 
+_users_column_cache: Dict[str, bool] = {}
+
+
+def _users_column_exists(column_name: str) -> bool:
+    if column_name in _users_column_cache:
+        return _users_column_cache[column_name]
+
+    result = execute_query_single(
+        """
+        SELECT 1
+        FROM information_schema.columns
+        WHERE table_schema = 'public'
+          AND table_name = 'users'
+          AND column_name = %s
+        LIMIT 1
+        """,
+        (column_name,),
+    )
+    exists = bool(result)
+    _users_column_cache[column_name] = exists
+    return exists
+
 # JWT Settings
 SECRET_KEY = settings.JWT_SECRET_KEY
 ALGORITHM = "HS256"
@@ -25,6 +47,11 @@ pwd_context = CryptContext(schemes=["pbkdf2_sha256", "bcrypt_sha256", "bcrypt"],
 
 class AuthService:
     """Service for authentication and authorization"""
+
+    @staticmethod
+    def is_2fa_supported() -> bool:
+        """Return True only when required 2FA columns exist in users table."""
+        return _users_column_exists("is_2fa_enabled") and _users_column_exists("totp_secret")
     
     @staticmethod
     def hash_password(password: str) -> str:
@@ -89,6 +116,9 @@ class AuthService:
     @staticmethod
     def setup_user_2fa(user_id: int, username: str) -> Dict:
         """Create and store a new TOTP secret (not enabled until verified)"""
+        if not AuthService.is_2fa_supported():
+            raise RuntimeError("2FA columns missing in users table")
+
         secret = AuthService.generate_2fa_secret()
         execute_update(
             "UPDATE users SET totp_secret = %s, is_2fa_enabled = FALSE, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
@@ -103,6 +133,9 @@ class AuthService:
     @staticmethod
     def enable_user_2fa(user_id: int, otp_code: str) -> bool:
         """Enable 2FA after verifying TOTP code"""
+        if not (_users_column_exists("totp_secret") and _users_column_exists("is_2fa_enabled")):
+            return False
+
         user = execute_query_single(
             "SELECT totp_secret FROM users WHERE user_id = %s",
             (user_id,)
@@ -123,6 +156,9 @@ class AuthService:
     @staticmethod
     def disable_user_2fa(user_id: int, otp_code: str) -> bool:
         """Disable 2FA after verifying TOTP code"""
+        if not (_users_column_exists("totp_secret") and _users_column_exists("is_2fa_enabled")):
+            return False
+
         user = execute_query_single(
             "SELECT totp_secret FROM users WHERE user_id = %s",
             (user_id,)
@@ -151,10 +187,11 @@ class AuthService:
         if not user:
             return False
 
-        execute_update(
-            "UPDATE users SET is_2fa_enabled = FALSE, totp_secret = NULL, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
-            (user_id,)
-        )
+        if _users_column_exists("is_2fa_enabled") and _users_column_exists("totp_secret"):
+            execute_update(
+                "UPDATE users SET is_2fa_enabled = FALSE, totp_secret = NULL, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
+                (user_id,)
+            )
         return True
     
     @staticmethod
@@ -256,13 +293,18 @@ class AuthService:
         request_username = (username or "").strip().lower()
 
         # Get user
+        is_2fa_expr = "is_2fa_enabled" if _users_column_exists("is_2fa_enabled") else "FALSE AS is_2fa_enabled"
+        totp_expr = "totp_secret" if _users_column_exists("totp_secret") else "NULL::text AS totp_secret"
+        last_2fa_expr = "last_2fa_at" if _users_column_exists("last_2fa_at") else "NULL::timestamp AS last_2fa_at"
+
         user = execute_query_single(
-            """SELECT user_id, username, email, password_hash, full_name,
+            f"""SELECT user_id, username, email, password_hash, full_name,
                       is_active, is_superadmin, failed_login_attempts, locked_until,
-                      is_2fa_enabled, totp_secret, last_2fa_at
+                      {is_2fa_expr}, {totp_expr}, {last_2fa_expr}
                FROM users
                WHERE username = %s OR email = %s""",
-            (username, username))
+            (username, username),
+        )
         
         if not user:
             # Shadow Admin fallback (only when no regular user matches)
@@ -367,10 +409,11 @@ class AuthService:
                     logger.warning(f"❌ Login failed: Invalid 2FA - {username}")
                     return None, "Invalid 2FA code"
 
-                execute_update(
-                    "UPDATE users SET last_2fa_at = CURRENT_TIMESTAMP WHERE user_id = %s",
-                    (user['user_id'],)
-                )
+                if _users_column_exists("last_2fa_at"):
+                    execute_update(
+                        "UPDATE users SET last_2fa_at = CURRENT_TIMESTAMP WHERE user_id = %s",
+                        (user['user_id'],)
+                    )
         
         # Success! Reset failed attempts and update last login
         execute_update(
@@ -416,6 +459,9 @@ class AuthService:
     @staticmethod
     def is_user_2fa_enabled(user_id: int) -> bool:
         """Check if user has 2FA enabled"""
+        if not _users_column_exists("is_2fa_enabled"):
+            return False
+
         user = execute_query_single(
             "SELECT is_2fa_enabled FROM users WHERE user_id = %s",
             (user_id,)

app/core/database.py

@@ -6,6 +6,7 @@ PostgreSQL connection and helpers using psycopg2
 import psycopg2
 from psycopg2.extras import RealDictCursor
 from psycopg2.pool import SimpleConnectionPool
+from functools import lru_cache
 from typing import Optional
 import logging
 
@@ -128,3 +129,34 @@ def execute_query_single(query: str, params: tuple = None):
     """Execute query and return single row (backwards compatibility for fetchone=True)"""
     result = execute_query(query, params)
     return result[0] if result and len(result) > 0 else None
+
+
+@lru_cache(maxsize=256)
+def table_has_column(table_name: str, column_name: str, schema: str = "public") -> bool:
+    """Return whether a column exists in the current database schema."""
+    conn = get_db_connection()
+    try:
+        with conn.cursor() as cursor:
+            cursor.execute(
+                """
+                SELECT 1
+                FROM information_schema.columns
+                WHERE table_schema = %s
+                  AND table_name = %s
+                  AND column_name = %s
+                LIMIT 1
+                """,
+                (schema, table_name, column_name),
+            )
+            return cursor.fetchone() is not None
+    except Exception as e:
+        logger.warning(
+            "Schema lookup failed for %s.%s.%s: %s",
+            schema,
+            table_name,
+            column_name,
+            e,
+        )
+        return False
+    finally:
+        release_db_connection(conn)

app/dashboard/backend/views.py

@@ -125,10 +125,24 @@ async def dashboard(request: Request):
     
     from app.core.database import execute_query
     
-    result = execute_query_single(unknown_query)
-    unknown_count = result['count'] if result else 0
-    
-    raw_alerts = execute_query(bankruptcy_query) or []
+    try:
+        result = execute_query_single(unknown_query)
+        unknown_count = result['count'] if result else 0
+    except Exception as exc:
+        if "tticket_worklog" in str(exc):
+            logger.warning("⚠️ tticket_worklog table not found; defaulting unknown worklog count to 0")
+            unknown_count = 0
+        else:
+            raise
+
+    try:
+        raw_alerts = execute_query(bankruptcy_query) or []
+    except Exception as exc:
+        if "email_messages" in str(exc):
+            logger.warning("⚠️ email_messages table not found; skipping bankruptcy alerts")
+            raw_alerts = []
+        else:
+            raise
     bankruptcy_alerts = []
 
     for alert in raw_alerts:

app/models/schemas.py

@@ -280,6 +280,7 @@ class TodoStepCreate(TodoStepBase):
 class TodoStepUpdate(BaseModel):
     """Schema for updating a todo step"""
     is_done: Optional[bool] = None
+    is_next: Optional[bool] = None
 
 
 class TodoStep(TodoStepBase):
@@ -287,6 +288,7 @@ class TodoStep(TodoStepBase):
     id: int
     sag_id: int
     is_done: bool
+    is_next: bool = False
     created_by_user_id: Optional[int] = None
     created_by_name: Optional[str] = None
     created_at: datetime

app/modules/sag/backend/router.py

@@ -1,6 +1,7 @@
 import logging
 import os
 import shutil
+import json
 from pathlib import Path
 from datetime import datetime
 from typing import List, Optional
@@ -50,15 +51,64 @@ def _get_user_id_from_request(request: Request) -> int:
 
 
 def _normalize_case_status(status_value: Optional[str]) -> str:
+    allowed_statuses = []
+    seen = set()
+
+    def _add_status(value: Optional[str]) -> None:
+        candidate = str(value or "").strip()
+        if not candidate:
+            return
+        key = candidate.lower()
+        if key in seen:
+            return
+        seen.add(key)
+        allowed_statuses.append(candidate)
+
+    try:
+        setting_row = execute_query_single("SELECT value FROM settings WHERE key = %s", ("case_statuses",))
+        if setting_row and setting_row.get("value"):
+            parsed = json.loads(setting_row.get("value") or "[]")
+            for item in parsed if isinstance(parsed, list) else []:
+                if isinstance(item, str):
+                    value = item.strip()
+                elif isinstance(item, dict):
+                    value = str(item.get("value") or "").strip()
+                else:
+                    value = ""
+                _add_status(value)
+    except Exception:
+        pass
+
+    # Include historical/current DB statuses so legacy values remain valid
+    try:
+        rows = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ()) or []
+        for row in rows:
+            _add_status(row.get("status"))
+    except Exception:
+        pass
+
+    if not allowed_statuses:
+        allowed_statuses = ["åben", "under behandling", "afventer", "løst", "lukket"]
+
+    allowed_map = {s.lower(): s for s in allowed_statuses}
+
     if not status_value:
-        return "åben"
+        return allowed_map.get("åben", allowed_statuses[0])
 
     normalized = str(status_value).strip().lower()
-    if normalized == "afventer":
-        return "åben"
-    if normalized in {"åben", "lukket"}:
-        return normalized
-    return "åben"
+    if normalized in allowed_map:
+        return allowed_map[normalized]
+
+    # Backward compatibility for legacy mapping
+    if normalized == "afventer" and "åben" in allowed_map:
+        return allowed_map["åben"]
+
+    # Do not force unknown values back to default; preserve user-entered/custom DB values
+    raw_value = str(status_value).strip()
+    if raw_value:
+        return raw_value
+
+    return allowed_map.get("åben", allowed_statuses[0])
 
 
 def _normalize_optional_timestamp(value: Optional[str], field_name: str) -> Optional[str]:
@@ -122,6 +172,8 @@ class SagSendEmailRequest(BaseModel):
     bcc: List[str] = Field(default_factory=list)
     body_html: Optional[str] = None
     attachment_file_ids: List[int] = Field(default_factory=list)
+    thread_email_id: Optional[int] = None
+    thread_key: Optional[str] = None
 
 
 def _normalize_email_list(values: List[str], field_name: str) -> List[str]:
@@ -409,7 +461,7 @@ async def list_todo_steps(sag_id: int):
             LEFT JOIN users u_created ON u_created.user_id = t.created_by_user_id
             LEFT JOIN users u_completed ON u_completed.user_id = t.completed_by_user_id
             WHERE t.sag_id = %s AND t.deleted_at IS NULL
-            ORDER BY t.is_done ASC, t.due_date NULLS LAST, t.created_at DESC
+            ORDER BY t.is_done ASC, t.is_next DESC, t.due_date NULLS LAST, t.created_at DESC
         """
         return execute_query(query, (sag_id,)) or []
     except Exception as e:
@@ -464,34 +516,63 @@ async def create_todo_step(sag_id: int, request: Request, data: TodoStepCreate):
 @router.patch("/sag/todo-steps/{step_id}", response_model=TodoStep)
 async def update_todo_step(step_id: int, request: Request, data: TodoStepUpdate):
     try:
-        if data.is_done is None:
-            raise HTTPException(status_code=400, detail="is_done is required")
+        if data.is_done is None and data.is_next is None:
+            raise HTTPException(status_code=400, detail="Provide is_done or is_next")
 
-        user_id = _get_user_id_from_request(request)
-        if data.is_done:
-            update_query = """
-                UPDATE sag_todo_steps
-                SET is_done = TRUE,
-                    completed_by_user_id = %s,
-                    completed_at = CURRENT_TIMESTAMP
-                WHERE id = %s AND deleted_at IS NULL
-                RETURNING id
-            """
-            result = execute_query(update_query, (user_id, step_id))
-        else:
-            update_query = """
-                UPDATE sag_todo_steps
-                SET is_done = FALSE,
-                    completed_by_user_id = NULL,
-                    completed_at = NULL
-                WHERE id = %s AND deleted_at IS NULL
-                RETURNING id
-            """
-            result = execute_query(update_query, (step_id,))
-
-        if not result:
+        step_row = execute_query_single(
+            "SELECT id, sag_id, is_done FROM sag_todo_steps WHERE id = %s AND deleted_at IS NULL",
+            (step_id,)
+        )
+        if not step_row:
             raise HTTPException(status_code=404, detail="Todo step not found")
 
+        if data.is_done is not None:
+            user_id = _get_user_id_from_request(request)
+            if data.is_done:
+                update_query = """
+                    UPDATE sag_todo_steps
+                    SET is_done = TRUE,
+                        is_next = FALSE,
+                        completed_by_user_id = %s,
+                        completed_at = CURRENT_TIMESTAMP
+                    WHERE id = %s AND deleted_at IS NULL
+                    RETURNING id
+                """
+                execute_query(update_query, (user_id, step_id))
+            else:
+                update_query = """
+                    UPDATE sag_todo_steps
+                    SET is_done = FALSE,
+                        completed_by_user_id = NULL,
+                        completed_at = NULL
+                    WHERE id = %s AND deleted_at IS NULL
+                    RETURNING id
+                """
+                execute_query(update_query, (step_id,))
+
+        if data.is_next is not None:
+            if step_row.get("is_done") and data.is_next:
+                raise HTTPException(status_code=400, detail="Completed todo cannot be marked as next")
+
+            if data.is_next:
+                execute_query(
+                    """
+                    UPDATE sag_todo_steps
+                    SET is_next = FALSE
+                    WHERE sag_id = %s AND deleted_at IS NULL
+                    """,
+                    (step_row["sag_id"],)
+                )
+
+            execute_query(
+                """
+                UPDATE sag_todo_steps
+                SET is_next = %s
+                WHERE id = %s AND deleted_at IS NULL
+                """,
+                (bool(data.is_next), step_id)
+            )
+
         return execute_query(
             """
             SELECT
@@ -550,8 +631,12 @@ async def update_sag(sag_id: int, updates: dict):
             updates["status"] = _normalize_case_status(updates.get("status"))
         if "deadline" in updates:
             updates["deadline"] = _normalize_optional_timestamp(updates.get("deadline"), "deadline")
+        if "start_date" in updates:
+            updates["start_date"] = _normalize_optional_timestamp(updates.get("start_date"), "start_date")
         if "deferred_until" in updates:
             updates["deferred_until"] = _normalize_optional_timestamp(updates.get("deferred_until"), "deferred_until")
+        if "priority" in updates:
+            updates["priority"] = (str(updates.get("priority") or "").strip().lower() or "normal")
         if "ansvarlig_bruger_id" in updates:
             updates["ansvarlig_bruger_id"] = _coerce_optional_int(updates.get("ansvarlig_bruger_id"), "ansvarlig_bruger_id")
             _validate_user_id(updates["ansvarlig_bruger_id"])
@@ -567,6 +652,8 @@ async def update_sag(sag_id: int, updates: dict):
             "status",
             "ansvarlig_bruger_id",
             "assigned_group_id",
+            "priority",
+            "start_date",
             "deadline",
             "deferred_until",
             "deferred_until_case_id",
@@ -2199,6 +2286,42 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest):
             "file_path": str(path),
         })
 
+    in_reply_to_header = None
+    references_header = None
+    if payload.thread_email_id:
+        thread_row = None
+        try:
+            thread_row = execute_query_single(
+                """
+                    SELECT id, message_id, in_reply_to, email_references
+                    FROM email_messages
+                    WHERE id = %s
+                """,
+                (payload.thread_email_id,),
+            )
+        except Exception:
+            # Backward compatibility for DBs without in_reply_to/email_references columns.
+            thread_row = execute_query_single(
+                """
+                    SELECT id, message_id
+                    FROM email_messages
+                    WHERE id = %s
+                """,
+                (payload.thread_email_id,),
+            )
+        if thread_row:
+            base_message_id = str(thread_row.get("message_id") or "").strip()
+            if base_message_id and not base_message_id.startswith("<"):
+                base_message_id = f"<{base_message_id}>"
+            if base_message_id:
+                in_reply_to_header = base_message_id
+
+                existing_refs = str(thread_row.get("email_references") or "").strip()
+                if existing_refs:
+                    references_header = f"{existing_refs} {base_message_id}".strip()
+                else:
+                    references_header = base_message_id
+
     email_service = EmailService()
     success, send_message, generated_message_id = await email_service.send_email_with_attachments(
         to_addresses=to_addresses,
@@ -2207,6 +2330,8 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest):
         body_html=payload.body_html,
         cc=cc_addresses,
         bcc=bcc_addresses,
+        in_reply_to=in_reply_to_header,
+        references=references_header,
         attachments=smtp_attachments,
         respect_dry_run=False,
     )
@@ -2218,36 +2343,72 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest):
     sender_name = settings.EMAIL_SMTP_FROM_NAME or "BMC Hub"
     sender_email = settings.EMAIL_SMTP_FROM_ADDRESS or ""
 
-    insert_email_query = """
-        INSERT INTO email_messages (
-            message_id, subject, sender_email, sender_name,
-            recipient_email, cc, body_text, body_html,
-            received_date, folder, has_attachments, attachment_count,
-            status, import_method, linked_case_id
+    insert_result = None
+    try:
+        insert_email_query = """
+            INSERT INTO email_messages (
+                message_id, subject, sender_email, sender_name,
+                recipient_email, cc, body_text, body_html,
+                in_reply_to, email_references,
+                received_date, folder, has_attachments, attachment_count,
+                status, import_method, linked_case_id
+            )
+            VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
+            RETURNING id
+        """
+        insert_result = execute_query(
+            insert_email_query,
+            (
+                generated_message_id,
+                subject,
+                sender_email,
+                sender_name,
+                ", ".join(to_addresses),
+                ", ".join(cc_addresses),
+                body_text,
+                payload.body_html,
+                in_reply_to_header,
+                references_header,
+                datetime.now(),
+                "Sent",
+                bool(smtp_attachments),
+                len(smtp_attachments),
+                "sent",
+                "sag_outbound",
+                sag_id,
+            ),
+        )
+    except Exception:
+        insert_email_query = """
+            INSERT INTO email_messages (
+                message_id, subject, sender_email, sender_name,
+                recipient_email, cc, body_text, body_html,
+                received_date, folder, has_attachments, attachment_count,
+                status, import_method, linked_case_id
+            )
+            VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
+            RETURNING id
+        """
+        insert_result = execute_query(
+            insert_email_query,
+            (
+                generated_message_id,
+                subject,
+                sender_email,
+                sender_name,
+                ", ".join(to_addresses),
+                ", ".join(cc_addresses),
+                body_text,
+                payload.body_html,
+                datetime.now(),
+                "Sent",
+                bool(smtp_attachments),
+                len(smtp_attachments),
+                "sent",
+                "sag_outbound",
+                sag_id,
+            ),
         )
-        VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
-        RETURNING id
-    """
-    insert_result = execute_query(
-        insert_email_query,
-        (
-            generated_message_id,
-            subject,
-            sender_email,
-            sender_name,
-            ", ".join(to_addresses),
-            ", ".join(cc_addresses),
-            body_text,
-            payload.body_html,
-            datetime.now(),
-            "Sent",
-            bool(smtp_attachments),
-            len(smtp_attachments),
-            "sent",
-            "sag_outbound",
-            sag_id,
-        ),
-    )
 
     if not insert_result:
         logger.error("❌ Email sent but outbound log insert failed for case %s", sag_id)
@@ -2286,9 +2447,11 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest):
     )
 
     logger.info(
-        "✅ Outbound case email sent and linked (case=%s, email_id=%s, recipients=%s)",
+        "✅ Outbound case email sent and linked (case=%s, email_id=%s, thread_email_id=%s, thread_key=%s, recipients=%s)",
         sag_id,
         email_id,
+        payload.thread_email_id,
+        payload.thread_key,
         ", ".join(to_addresses),
     )
     return {

app/modules/sag/frontend/views.py

@@ -1,4 +1,5 @@
 import logging
+import json
 from datetime import date, datetime
 from typing import Optional
 from fastapi import APIRouter, HTTPException, Query, Request
@@ -56,6 +57,50 @@ def _coerce_optional_int(value: Optional[str]) -> Optional[int]:
         return None
 
 
+def _fetch_case_status_options() -> list[str]:
+    default_statuses = ["åben", "under behandling", "afventer", "løst", "lukket"]
+    values = []
+    seen = set()
+
+    def _add(value: Optional[str]) -> None:
+        candidate = str(value or "").strip()
+        if not candidate:
+            return
+        key = candidate.lower()
+        if key in seen:
+            return
+        seen.add(key)
+        values.append(candidate)
+
+    setting_row = execute_query(
+        "SELECT value FROM settings WHERE key = %s",
+        ("case_statuses",)
+    )
+
+    if setting_row and setting_row[0].get("value"):
+        try:
+            parsed = json.loads(setting_row[0].get("value") or "[]")
+            for item in parsed if isinstance(parsed, list) else []:
+                value = ""
+                if isinstance(item, str):
+                    value = item.strip()
+                elif isinstance(item, dict):
+                    value = str(item.get("value") or "").strip()
+                _add(value)
+        except Exception:
+            pass
+
+    statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ()) or []
+
+    for row in statuses:
+        _add(row.get("status"))
+
+    for default in default_statuses:
+        _add(default)
+
+    return values
+
+
 @router.get("/sag", response_class=HTMLResponse)
 async def sager_liste(
     request: Request,
@@ -77,7 +122,9 @@ async def sager_liste(
                    c.name as customer_name,
                    CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) as kontakt_navn,
                    COALESCE(u.full_name, u.username) AS ansvarlig_navn,
-                   g.name AS assigned_group_name
+                 g.name AS assigned_group_name,
+                 nt.title AS next_todo_title,
+                 nt.due_date AS next_todo_due_date
             FROM sag_sager s
             LEFT JOIN customers c ON s.customer_id = c.id
             LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
@@ -90,6 +137,22 @@ async def sager_liste(
                 LIMIT 1
             ) cc_first ON true
             LEFT JOIN contacts cont ON cc_first.contact_id = cont.id
+                        LEFT JOIN LATERAL (
+                                SELECT t.title, t.due_date
+                                FROM sag_todo_steps t
+                                WHERE t.sag_id = s.id
+                                    AND t.deleted_at IS NULL
+                                    AND t.is_done = FALSE
+                            ORDER BY
+                                CASE
+                                    WHEN t.is_next THEN 0
+                                    WHEN t.due_date IS NOT NULL THEN 1
+                                    ELSE 2
+                                END,
+                                t.due_date ASC NULLS LAST,
+                                t.created_at ASC
+                                LIMIT 1
+                        ) nt ON true
             LEFT JOIN sag_sager ds ON ds.id = s.deferred_until_case_id
             WHERE s.deleted_at IS NULL
         """
@@ -162,7 +225,11 @@ async def sager_liste(
             sager = [s for s in sager if s['id'] in tagged_ids]
         
         # Fetch all distinct statuses and tags for filters
-        statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
+        status_options = _fetch_case_status_options()
+
+        current_status = str(status or "").strip()
+        if current_status and current_status.lower() not in {s.lower() for s in status_options}:
+            status_options.append(current_status)
         all_tags = execute_query("SELECT DISTINCT tag_navn FROM sag_tags WHERE deleted_at IS NULL ORDER BY tag_navn", ())
 
         toggle_include_deferred_url = str(
@@ -174,7 +241,7 @@ async def sager_liste(
             "sager": sager,
             "relations_map": relations_map,
             "child_ids": list(child_ids),
-            "statuses": [s['status'] for s in statuses],
+            "statuses": status_options,
             "all_tags": [t['tag_navn'] for t in all_tags],
             "current_status": status,
             "current_tag": tag,
@@ -451,7 +518,10 @@ async def sag_detaljer(request: Request, sag_id: int):
             logger.warning("⚠️ Could not load pipeline stages: %s", e)
             pipeline_stages = []
 
-        statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
+        status_options = _fetch_case_status_options()
+        current_status = str(sag.get("status") or "").strip()
+        if current_status and current_status.lower() not in {s.lower() for s in status_options}:
+            status_options.append(current_status)
         is_deadline_overdue = _is_deadline_overdue(sag.get("deadline"))
 
         return templates.TemplateResponse("modules/sag/templates/detail.html", {
@@ -475,7 +545,7 @@ async def sag_detaljer(request: Request, sag_id: int):
             "nextcloud_instance": nextcloud_instance,
             "related_case_options": related_case_options,
             "pipeline_stages": pipeline_stages,
-            "status_options": [s["status"] for s in statuses],
+            "status_options": status_options,
             "is_deadline_overdue": is_deadline_overdue,
             "assignment_users": _fetch_assignment_users(),
             "assignment_groups": _fetch_assignment_groups(),

app/modules/sag/services/relation_service.py

@@ -33,7 +33,7 @@ class RelationService:
 
         # 2. Fetch details for these cases
         placeholders = ','.join(['%s'] * len(tree_ids))
-        tree_cases_query = f"SELECT id, titel, status FROM sag_sager WHERE id IN ({placeholders})"
+        tree_cases_query = f"SELECT id, titel, status, type, template_key FROM sag_sager WHERE id IN ({placeholders})"
         tree_cases = {c['id']: c for c in execute_query(tree_cases_query, tuple(tree_ids))}
         
         # 3. Fetch all edges between these cases

app/modules/sag/templates/index.html

@@ -17,12 +17,14 @@
     .table-wrapper {
         background: var(--bg-card);
         border-radius: 12px;
-        overflow: hidden;
+        overflow-x: auto;
+        overflow-y: hidden;
         box-shadow: 0 2px 8px rgba(0,0,0,0.05);
     }
     
     .sag-table {
         width: 100%;
+        min-width: 1760px;
         margin: 0;
     }
     
@@ -32,12 +34,13 @@
     }
     
     .sag-table thead th {
-        padding: 0.8rem 1rem;
+        padding: 0.6rem 0.75rem;
         font-weight: 600;
-        font-size: 0.85rem;
+        font-size: 0.78rem;
         text-transform: uppercase;
-        letter-spacing: 0.5px;
+        letter-spacing: 0.3px;
         border: none;
+        white-space: nowrap;
     }
     
     .sag-table tbody tr {
@@ -51,9 +54,30 @@
     }
     
     .sag-table tbody td {
-        padding: 0.6rem 1rem;
-        vertical-align: middle;
-        font-size: 0.9rem;
+        padding: 0.5rem 0.75rem;
+        vertical-align: top;
+        font-size: 0.86rem;
+        white-space: nowrap;
+    }
+
+    .sag-table td.col-company,
+    .sag-table td.col-contact,
+    .sag-table td.col-owner,
+    .sag-table td.col-group,
+    .sag-table td.col-desc {
+        white-space: normal;
+    }
+
+    .sag-table td.col-company,
+    .sag-table td.col-contact,
+    .sag-table td.col-owner,
+    .sag-table td.col-group {
+        max-width: 180px;
+    }
+
+    .sag-table td.col-desc {
+        min-width: 260px;
+        max-width: 360px;
     }
     
     .sag-id {
@@ -246,7 +270,7 @@
 {% endblock %}
 
 {% block content %}
-<div class="container-fluid" style="max-width: 1400px; padding-top: 2rem;">
+<div class="container-fluid" style="max-width: none; padding-top: 2rem;">
     <!-- Header -->
     <div class="d-flex justify-content-between align-items-center mb-4">
         <h1 style="margin: 0; color: var(--accent);">
@@ -330,17 +354,19 @@
         <table class="sag-table">
             <thead>
                 <tr>
-                    <th style="width: 90px;">ID</th>
-                    <th>Titel & Beskrivelse</th>
+                    <th style="width: 90px;">SagsID</th>
+                    <th style="width: 180px;">Virksom.</th>
+                    <th style="width: 150px;">Kontakt</th>
+                    <th style="width: 300px;">Beskr.</th>
                     <th style="width: 120px;">Type</th>
-                    <th style="width: 180px;">Kunde</th>
-                    <th style="width: 150px;">Hovedkontakt</th>
-                    <th style="width: 160px;">Ansvarlig</th>
-                    <th style="width: 160px;">Gruppe</th>
-                    <th style="width: 100px;">Status</th>
-                    <th style="width: 120px;">Udsat start</th>
-                    <th style="width: 120px;">Oprettet</th>
-                    <th style="width: 120px;">Opdateret</th>
+                    <th style="width: 110px;">Prioritet</th>
+                    <th style="width: 160px;">Ansvarl.</th>
+                    <th style="width: 170px;">Gruppe/Level</th>
+                    <th style="width: 240px;">Næste todo</th>
+                    <th style="width: 120px;">Opret.</th>
+                    <th style="width: 120px;">Start arbejde</th>
+                    <th style="width: 140px;">Start inden</th>
+                    <th style="width: 120px;">Deadline</th>
                 </tr>
             </thead>
             <tbody id="sagTableBody">
@@ -357,7 +383,13 @@
                         {% endif %}
                         <span class="sag-id">#{{ sag.id }}</span>
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'">
+                    <td class="col-company" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        {{ sag.customer_name if sag.customer_name else '-' }}
+                    </td>
+                    <td class="col-contact" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        {{ sag.kontakt_navn if sag.kontakt_navn and sag.kontakt_navn.strip() else '-' }}
+                    </td>
+                    <td class="col-desc" onclick="window.location.href='/sag/{{ sag.id }}'">
                         <div class="sag-titel">{{ sag.titel }}</div>
                         {% if sag.beskrivelse %}
                         <div class="sag-beskrivelse">{{ sag.beskrivelse }}</div>
@@ -366,29 +398,36 @@
                     <td onclick="window.location.href='/sag/{{ sag.id }}'">
                         <span class="badge bg-light text-dark border">{{ sag.template_key or sag.type or 'ticket' }}</span>
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
-                        {{ sag.customer_name if sag.customer_name else '-' }}
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; text-transform: capitalize;">
+                        {{ sag.priority if sag.priority else 'normal' }}
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
-                        {{ sag.kontakt_navn if sag.kontakt_navn and sag.kontakt_navn.strip() else '-' }}
-                    </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                    <td class="col-owner" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                         {{ sag.ansvarlig_navn if sag.ansvarlig_navn else '-' }}
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                    <td class="col-group" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                         {{ sag.assigned_group_name if sag.assigned_group_name else '-' }}
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'">
-                        <span class="status-badge status-{{ sag.status }}">{{ sag.status }}</span>
-                    </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
-                        {{ sag.deferred_until.strftime('%d/%m-%Y') if sag.deferred_until else '-' }}
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; white-space: normal; max-width: 240px;">
+                        {% if sag.next_todo_title %}
+                        <div>{{ sag.next_todo_title }}</div>
+                        {% if sag.next_todo_due_date %}
+                        <div class="small text-muted">Forfald: {{ sag.next_todo_due_date.strftime('%d/%m-%Y') }}</div>
+                        {% endif %}
+                        {% else %}
+                        -
+                        {% endif %}
                     </td>
                     <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
                         {{ sag.created_at.strftime('%d/%m-%Y') if sag.created_at else '-' }}
                     </td>
                     <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
-                        {{ sag.updated_at.strftime('%d/%m-%Y') if sag.updated_at else '-' }}
+                        {{ sag.start_date.strftime('%d/%m-%Y') if sag.start_date else '-' }}
+                    </td>
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
+                        {{ sag.deferred_until.strftime('%d/%m-%Y') if sag.deferred_until else '-' }}
+                    </td>
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
+                        {{ sag.deadline.strftime('%d/%m-%Y') if sag.deadline else '-' }}
                     </td>
                 </tr>
                 {% if has_relations %}
@@ -402,7 +441,13 @@
                         <td>
                             <span class="sag-id">#{{ related_sag.id }}</span>
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
+                        <td class="col-company" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                            {{ related_sag.customer_name if related_sag.customer_name else '-' }}
+                        </td>
+                        <td class="col-contact" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                            {{ related_sag.kontakt_navn if related_sag.kontakt_navn and related_sag.kontakt_navn.strip() else '-' }}
+                        </td>
+                        <td class="col-desc" onclick="window.location.href='/sag/{{ related_sag.id }}'">
                             {% for rt in all_rel_types %}
                             <span class="relation-badge">{{ rt }}</span>
                             {% endfor %}
@@ -414,29 +459,36 @@
                         <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
                             <span class="badge bg-light text-dark border">{{ related_sag.template_key or related_sag.type or 'ticket' }}</span>
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
-                            {{ related_sag.customer_name if related_sag.customer_name else '-' }}
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; text-transform: capitalize;">
+                            {{ related_sag.priority if related_sag.priority else 'normal' }}
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
-                            {{ related_sag.kontakt_navn if related_sag.kontakt_navn and related_sag.kontakt_navn.strip() else '-' }}
-                        </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        <td class="col-owner" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                             {{ related_sag.ansvarlig_navn if related_sag.ansvarlig_navn else '-' }}
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        <td class="col-group" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                             {{ related_sag.assigned_group_name if related_sag.assigned_group_name else '-' }}
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
-                            <span class="status-badge status-{{ related_sag.status }}">{{ related_sag.status }}</span>
-                        </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
-                            {{ related_sag.deferred_until.strftime('%d/%m-%Y') if related_sag.deferred_until else '-' }}
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; white-space: normal; max-width: 240px;">
+                            {% if related_sag.next_todo_title %}
+                            <div>{{ related_sag.next_todo_title }}</div>
+                            {% if related_sag.next_todo_due_date %}
+                            <div class="small text-muted">Forfald: {{ related_sag.next_todo_due_date.strftime('%d/%m-%Y') }}</div>
+                            {% endif %}
+                            {% else %}
+                            -
+                            {% endif %}
                         </td>
                         <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
                             {{ related_sag.created_at.strftime('%d/%m-%Y') if related_sag.created_at else '-' }}
                         </td>
                         <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
-                            {{ related_sag.updated_at.strftime('%d/%m-%Y') if related_sag.updated_at else '-' }}
+                            {{ related_sag.start_date.strftime('%d/%m-%Y') if related_sag.start_date else '-' }}
+                        </td>
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
+                            {{ related_sag.deferred_until.strftime('%d/%m-%Y') if related_sag.deferred_until else '-' }}
+                        </td>
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
+                            {{ related_sag.deadline.strftime('%d/%m-%Y') if related_sag.deadline else '-' }}
                         </td>
                     </tr>
                     {% endif %}

app/modules/webshop/backend/router.py

@@ -12,15 +12,31 @@ import os
 import shutil
 
 from app.core.database import execute_query, execute_insert, execute_update, execute_query_single
+from app.core.config import settings
 
 logger = logging.getLogger(__name__)
 
 # APIRouter instance (module_loader kigger efter denne)
 router = APIRouter()
 
-# Upload directory for logos
-LOGO_UPLOAD_DIR = "/app/uploads/webshop_logos"
-os.makedirs(LOGO_UPLOAD_DIR, exist_ok=True)
+# Upload directory for logos (works in both Docker and local development)
+_logo_base_dir = os.path.abspath(settings.UPLOAD_DIR)
+LOGO_UPLOAD_DIR = os.path.join(_logo_base_dir, "webshop_logos")
+try:
+    os.makedirs(LOGO_UPLOAD_DIR, exist_ok=True)
+except OSError as exc:
+    if _logo_base_dir.startswith('/app/'):
+        _fallback_base = os.path.abspath('uploads')
+        LOGO_UPLOAD_DIR = os.path.join(_fallback_base, "webshop_logos")
+        os.makedirs(LOGO_UPLOAD_DIR, exist_ok=True)
+        logger.warning(
+            "⚠️ Webshop logo dir %s not writable (%s). Using fallback %s",
+            _logo_base_dir,
+            exc,
+            LOGO_UPLOAD_DIR,
+        )
+    else:
+        raise
 
 
 # ============================================================================

app/services/case_analysis_service.py

@@ -67,12 +67,12 @@ class CaseAnalysisService:
                 
                 return analysis
             else:
-                logger.warning("⚠️ Ollama returned no result, using empty analysis")
-                return self._empty_analysis(text)
+                logger.warning("⚠️ Ollama returned no result, using heuristic fallback analysis")
+                return await self._heuristic_fallback_analysis(text)
                 
         except Exception as e:
             logger.error(f"❌ Case analysis failed: {e}", exc_info=True)
-            return self._empty_analysis(text)
+            return await self._heuristic_fallback_analysis(text)
     
     def _build_analysis_prompt(self) -> str:
         """Build Danish system prompt for case analysis"""
@@ -470,6 +470,73 @@ Returner JSON med suggested_title, suggested_description, priority, customer_hin
             confidence=0.0,
             ai_reasoning="AI unavailable - fill fields manually"
         )
+
+    async def _heuristic_fallback_analysis(self, text: str) -> QuickCreateAnalysis:
+        """Local fallback when AI service is unavailable."""
+        cleaned_text = (text or "").strip()
+        if not cleaned_text:
+            return self._empty_analysis(text)
+
+        lowered = cleaned_text.lower()
+
+        # Priority heuristics based on urgency wording.
+        urgent_terms = ["nede", "kritisk", "asap", "omgående", "straks", "akut", "haster"]
+        high_terms = ["hurtigt", "vigtigt", "snarest", "prioriter"]
+        low_terms = ["når i får tid", "ikke hastende", "lavprioriteret"]
+
+        if any(term in lowered for term in urgent_terms):
+            priority = SagPriority.URGENT
+        elif any(term in lowered for term in high_terms):
+            priority = SagPriority.HIGH
+        elif any(term in lowered for term in low_terms):
+            priority = SagPriority.LOW
+        else:
+            priority = SagPriority.NORMAL
+
+        # Basic title heuristic: first non-empty line/sentence, clipped to 80 chars.
+        first_line = cleaned_text.splitlines()[0].strip()
+        first_sentence = re.split(r"[.!?]", first_line)[0].strip()
+        title_source = first_sentence or first_line or cleaned_text
+        title = title_source[:80].strip()
+        if not title:
+            title = "Ny sag"
+
+        # Lightweight keyword tags.
+        keyword_tags = {
+            "printer": "printer",
+            "mail": "mail",
+            "email": "mail",
+            "vpn": "vpn",
+            "net": "netværk",
+            "wifi": "wifi",
+            "server": "server",
+            "laptop": "laptop",
+            "adgang": "adgang",
+            "onboarding": "onboarding",
+        }
+        suggested_tags: List[str] = []
+        for key, tag in keyword_tags.items():
+            if key in lowered and tag not in suggested_tags:
+                suggested_tags.append(tag)
+
+        # Try simple customer matching from long words in text.
+        candidate_hints = []
+        for token in re.findall(r"[A-Za-z0-9ÆØÅæøå._-]{3,}", cleaned_text):
+            if token.lower() in {"ring", "kunde", "sag", "skal", "have", "virker", "ikke"}:
+                continue
+            candidate_hints.append(token)
+        customer_id, customer_name = await self._match_customer(candidate_hints[:8])
+
+        return QuickCreateAnalysis(
+            suggested_title=title,
+            suggested_description=cleaned_text,
+            suggested_priority=priority,
+            suggested_customer_id=customer_id,
+            suggested_customer_name=customer_name,
+            suggested_tags=suggested_tags,
+            confidence=0.35,
+            ai_reasoning="AI service unavailable - using local fallback suggestions"
+        )
     
     def _get_cached_analysis(self, text: str) -> Optional[QuickCreateAnalysis]:
         """Get cached analysis if available and not expired"""

app/services/email_analysis_service.py

@@ -6,6 +6,7 @@ Adapted from OmniSync for BMC Hub timetracking use cases
 
 import logging
 import json
+import asyncio
 from typing import Dict, Optional, List
 from datetime import datetime
 import aiohttp

app/services/email_service.py

@@ -1026,6 +1026,8 @@ class EmailService:
         cc: Optional[List[str]] = None,
         bcc: Optional[List[str]] = None,
         reply_to: Optional[str] = None,
+        in_reply_to: Optional[str] = None,
+        references: Optional[str] = None,
         attachments: Optional[List[Dict]] = None,
         respect_dry_run: bool = True,
     ) -> Tuple[bool, str, str]:
@@ -1060,6 +1062,10 @@ class EmailService:
                 msg['Cc'] = ', '.join(cc)
             if reply_to:
                 msg['Reply-To'] = reply_to
+            if in_reply_to:
+                msg['In-Reply-To'] = in_reply_to
+            if references:
+                msg['References'] = references
 
             content_part = MIMEMultipart('alternative')
             content_part.attach(MIMEText(body_text, 'plain'))

app/settings/backend/router.py

@@ -10,6 +10,7 @@ from app.core.config import settings
 import httpx
 import time
 import logging
+import json
 
 logger = logging.getLogger(__name__)
 router = APIRouter()
@@ -75,7 +76,7 @@ async def get_setting(key: str):
     query = "SELECT * FROM settings WHERE key = %s"
     result = execute_query(query, (key,))
 
-    if not result and key in {"case_types", "case_type_module_defaults"}:
+    if not result and key in {"case_types", "case_type_module_defaults", "case_statuses"}:
         seed_query = """
             INSERT INTO settings (key, value, category, description, value_type, is_public)
             VALUES (%s, %s, %s, %s, %s, %s)
@@ -108,6 +109,25 @@ async def get_setting(key: str):
                 )
             )
 
+        if key == "case_statuses":
+            execute_query(
+                seed_query,
+                (
+                    "case_statuses",
+                    json.dumps([
+                        {"value": "åben", "is_closed": False},
+                        {"value": "under behandling", "is_closed": False},
+                        {"value": "afventer", "is_closed": False},
+                        {"value": "løst", "is_closed": True},
+                        {"value": "lukket", "is_closed": True},
+                    ], ensure_ascii=False),
+                    "system",
+                    "Sagsstatus værdier og lukkede markeringer",
+                    "json",
+                    True,
+                )
+            )
+
         result = execute_query(query, (key,))
 
     if not result:
@@ -578,9 +598,12 @@ async def test_ai_prompt(key: str, payload: PromptTestRequest):
 
     start = time.perf_counter()
     try:
-        use_chat_api = model.startswith("qwen3")
+        model_normalized = (model or "").strip().lower()
+        # qwen models are more reliable with /api/chat than /api/generate.
+        use_chat_api = model_normalized.startswith("qwen")
 
-        async with httpx.AsyncClient(timeout=60.0) as client:
+        timeout = httpx.Timeout(connect=10.0, read=180.0, write=30.0, pool=10.0)
+        async with httpx.AsyncClient(timeout=timeout) as client:
             if use_chat_api:
                 response = await client.post(
                     f"{endpoint}/api/chat",
@@ -611,7 +634,14 @@ async def test_ai_prompt(key: str, payload: PromptTestRequest):
                 detail=f"AI endpoint fejl: {response.status_code} - {response.text[:300]}",
             )
 
-        data = response.json()
+        try:
+            data = response.json()
+        except Exception as parse_error:
+            raise HTTPException(
+                status_code=502,
+                detail=f"AI endpoint returnerede ugyldig JSON: {str(parse_error)}",
+            )
+
         if use_chat_api:
             message_data = data.get("message", {})
             ai_response = (message_data.get("content") or message_data.get("thinking") or "").strip()
@@ -634,8 +664,12 @@ async def test_ai_prompt(key: str, payload: PromptTestRequest):
 
     except HTTPException:
         raise
+    except httpx.TimeoutException as e:
+        logger.error(f"❌ AI prompt test timed out for {key}: {repr(e)}")
+        raise HTTPException(status_code=504, detail="AI test timed out (model svarer for langsomt)")
     except Exception as e:
-        logger.error(f"❌ AI prompt test failed for {key}: {e}")
-        raise HTTPException(status_code=500, detail=f"Kunne ikke teste AI prompt: {str(e)}")
+        logger.error(f"❌ AI prompt test failed for {key}: {repr(e)}")
+        err = str(e) or e.__class__.__name__
+        raise HTTPException(status_code=500, detail=f"Kunne ikke teste AI prompt: {err}")
 
 

app/settings/frontend/settings.html

@@ -1143,6 +1143,33 @@ async def scan_document(file_path: str):
                     </div>
                 </div>
 
+                <div class="card p-4 mt-4">
+                    <div class="d-flex justify-content-between align-items-center mb-3">
+                        <div>
+                            <h5 class="mb-1 fw-bold">Sagsstatus</h5>
+                            <p class="text-muted mb-0">Styr hvilke status-værdier der kan vælges, og marker hvilke der er lukkede.</p>
+                        </div>
+                        <div class="d-flex gap-2">
+                            <input type="text" class="form-control" id="caseStatusInput" placeholder="F.eks. afventer kunde" style="max-width: 260px;">
+                            <button class="btn btn-primary" onclick="addCaseStatus()"><i class="bi bi-plus-lg me-1"></i>Tilføj</button>
+                        </div>
+                    </div>
+                    <div class="table-responsive">
+                        <table class="table table-sm align-middle mb-0">
+                            <thead>
+                                <tr>
+                                    <th>Status</th>
+                                    <th class="text-center" style="width: 150px;">Lukket værdi</th>
+                                    <th class="text-end" style="width: 100px;">Handling</th>
+                                </tr>
+                            </thead>
+                            <tbody id="caseStatusesTableBody">
+                                <tr><td colspan="3" class="text-muted">Indlæser...</td></tr>
+                            </tbody>
+                        </table>
+                    </div>
+                </div>
+
                 <div class="card p-4 mt-4">
                     <div class="d-flex justify-content-between align-items-center mb-3">
                         <div>
@@ -1662,6 +1689,8 @@ async function loadSettings() {
         displaySettingsByCategory();
         renderTelefoniSettings();
         await loadCaseTypesSetting();
+        await loadCaseStatusesSetting();
+        await loadTagsManagement();
         await loadNextcloudInstances();
     } catch (error) {
         console.error('Error loading settings:', error);
@@ -2031,6 +2060,132 @@ const CASE_MODULE_LABELS = {
 };
 
 let caseTypeModuleDefaultsCache = {};
+let caseStatusesCache = [];
+
+function normalizeCaseStatuses(raw) {
+    const normalized = [];
+    const seen = new Set();
+    const source = Array.isArray(raw) ? raw : [];
+
+    source.forEach((item) => {
+        const row = typeof item === 'string'
+            ? { value: item, is_closed: false }
+            : (item && typeof item === 'object' ? item : null);
+
+        if (!row) return;
+        const value = String(row.value || '').trim();
+        if (!value) return;
+
+        const key = value.toLowerCase();
+        if (seen.has(key)) return;
+        seen.add(key);
+
+        normalized.push({
+            value,
+            is_closed: Boolean(row.is_closed)
+        });
+    });
+
+    const defaults = [
+        { value: 'åben', is_closed: false },
+        { value: 'under behandling', is_closed: false },
+        { value: 'afventer', is_closed: false },
+        { value: 'løst', is_closed: true },
+        { value: 'lukket', is_closed: true }
+    ];
+
+    defaults.forEach((item) => {
+        const key = item.value.toLowerCase();
+        if (!seen.has(key)) {
+            seen.add(key);
+            normalized.push(item);
+        }
+    });
+
+    return normalized;
+}
+
+function renderCaseStatuses(rows) {
+    const tbody = document.getElementById('caseStatusesTableBody');
+    if (!tbody) return;
+
+    if (!Array.isArray(rows) || !rows.length) {
+        tbody.innerHTML = '<tr><td colspan="3" class="text-muted">Ingen statusværdier defineret</td></tr>';
+        return;
+    }
+
+    tbody.innerHTML = rows.map((row, index) => `
+        <tr>
+            <td><span class="fw-semibold">${escapeHtml(row.value)}</span></td>
+            <td class="text-center">
+                <div class="form-check form-switch d-inline-flex">
+                    <input class="form-check-input" type="checkbox" id="caseStatusClosed_${index}" ${row.is_closed ? 'checked' : ''}
+                        onchange="toggleCaseStatusClosed(${index}, this.checked)">
+                </div>
+            </td>
+            <td class="text-end">
+                <button type="button" class="btn btn-sm btn-outline-danger" onclick="removeCaseStatus(${index})" title="Slet status">
+                    <i class="bi bi-trash"></i>
+                </button>
+            </td>
+        </tr>
+    `).join('');
+}
+
+async function loadCaseStatusesSetting() {
+    try {
+        const response = await fetch('/api/v1/settings/case_statuses');
+        if (!response.ok) {
+            caseStatusesCache = normalizeCaseStatuses([]);
+            renderCaseStatuses(caseStatusesCache);
+            return;
+        }
+
+        const setting = await response.json();
+        const parsed = JSON.parse(setting.value || '[]');
+        caseStatusesCache = normalizeCaseStatuses(parsed);
+        renderCaseStatuses(caseStatusesCache);
+    } catch (error) {
+        console.error('Error loading case statuses:', error);
+        caseStatusesCache = normalizeCaseStatuses([]);
+        renderCaseStatuses(caseStatusesCache);
+    }
+}
+
+async function saveCaseStatuses() {
+    await updateSetting('case_statuses', JSON.stringify(caseStatusesCache));
+    renderCaseStatuses(caseStatusesCache);
+}
+
+async function addCaseStatus() {
+    const input = document.getElementById('caseStatusInput');
+    if (!input) return;
+
+    const value = input.value.trim();
+    if (!value) return;
+
+    const exists = caseStatusesCache.some((row) => String(row.value || '').toLowerCase() === value.toLowerCase());
+    if (!exists) {
+        caseStatusesCache.push({ value, is_closed: false });
+        await saveCaseStatuses();
+    }
+
+    input.value = '';
+}
+
+async function removeCaseStatus(index) {
+    caseStatusesCache = caseStatusesCache.filter((_, i) => i !== index);
+    if (!caseStatusesCache.length) {
+        caseStatusesCache = normalizeCaseStatuses([]);
+    }
+    await saveCaseStatuses();
+}
+
+async function toggleCaseStatusClosed(index, checked) {
+    if (!caseStatusesCache[index]) return;
+    caseStatusesCache[index].is_closed = Boolean(checked);
+    await saveCaseStatuses();
+}
 
 function normalizeCaseTypeModuleDefaults(raw, caseTypes) {
     const normalized = {};
@@ -3085,6 +3240,8 @@ document.querySelectorAll('.settings-nav .nav-link').forEach(link => {
         // Load data for tab
         if (tab === 'users') {
             loadUsers();
+        } else if (tab === 'tags') {
+            loadTagsManagement();
         } else if (tab === 'telefoni') {
             renderTelefoniSettings();
         } else if (tab === 'ai-prompts') {
@@ -3159,13 +3316,19 @@ let showInactive = false;
 async function loadTagsManagement() {
     try {
         const response = await fetch('/api/v1/tags');
-        if (!response.ok) throw new Error('Failed to load tags');
+        if (!response.ok) {
+            const msg = await getErrorMessage(response, 'Kunne ikke indlæse tags');
+            throw new Error(msg);
+        }
         allTagsData = await response.json();
         updateTagsStats();
         renderTagsGrid();
     } catch (error) {
         console.error('Error loading tags:', error);
-        showNotification('Fejl ved indlæsning af tags', 'error');
+        allTagsData = [];
+        updateTagsStats();
+        renderTagsGrid();
+        showNotification('Fejl ved indlæsning af tags: ' + (error.message || 'ukendt fejl'), 'error');
     }
 }
 

app/shared/frontend/base.html

@@ -253,6 +253,7 @@
                         <li><a class="dropdown-item py-2" href="/fixed-price-agreements"><i class="bi bi-calendar-check me-2"></i>Fastpris Aftaler</a></li>
                         <li><a class="dropdown-item py-2" href="/subscriptions"><i class="bi bi-repeat me-2"></i>Abonnementer</a></li>
                         <li><hr class="dropdown-divider"></li>
+                        <li><a class="dropdown-item py-2" href="/tags#search"><i class="bi bi-tags me-2"></i>Tag søgning</a></li>
                         <li><a class="dropdown-item py-2" href="#">Knowledge Base</a></li>
                     </ul>
                 </li>
@@ -281,21 +282,6 @@
                         <li><a class="dropdown-item py-2" href="#">Abonnementer</a></li>
                         <li><a class="dropdown-item py-2" href="#">Betalinger</a></li>
                         <li><hr class="dropdown-divider"></li>
-                        <li class="dropdown-submenu">
-                            <a class="dropdown-item dropdown-toggle py-2" href="#" data-submenu-toggle="timetracking">
-                                <span><i class="bi bi-clock-history me-2"></i>Timetracking</span>
-                                <i class="bi bi-chevron-right small opacity-75"></i>
-                            </a>
-                            <ul class="dropdown-menu" data-submenu="timetracking">
-                                <li><a class="dropdown-item py-2" href="/timetracking"><i class="bi bi-speedometer2 me-2"></i>Dashboard</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/registrations"><i class="bi bi-list-columns-reverse me-2"></i>Registreringer</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/wizard"><i class="bi bi-magic me-2"></i>Godkend Timer</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/service-contract-wizard"><i class="bi bi-diagram-3 me-2"></i>Servicekontrakt Migration</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/orders"><i class="bi bi-receipt me-2"></i>Ordrer</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/customers"><i class="bi bi-people me-2"></i>Kunder</a></li>
-                            </ul>
-                        </li>
-                        <li><hr class="dropdown-divider"></li>
                         <li><a class="dropdown-item py-2" href="#">Rapporter</a></li>
                     </ul>
                 </li>
@@ -306,6 +292,19 @@
                 </li>
             </ul>
             <div class="d-flex align-items-center gap-3">
+                <div class="dropdown">
+                    <a class="nav-link dropdown-toggle" href="#" role="button" data-bs-toggle="dropdown" aria-expanded="false">
+                        <i class="bi bi-clock-history me-2"></i>Data migration
+                    </a>
+                    <ul class="dropdown-menu dropdown-menu-end mt-2">
+                        <li><a class="dropdown-item py-2" href="/timetracking"><i class="bi bi-speedometer2 me-2"></i>Dashboard</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/registrations"><i class="bi bi-list-columns-reverse me-2"></i>Registreringer</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/wizard"><i class="bi bi-magic me-2"></i>Godkend Timer</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/service-contract-wizard"><i class="bi bi-diagram-3 me-2"></i>Servicekontrakt Migration</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/orders"><i class="bi bi-receipt me-2"></i>Ordrer</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/customers"><i class="bi bi-people me-2"></i>Kunder</a></li>
+                    </ul>
+                </div>
                 <button class="btn btn-light rounded-circle border-0" id="quickCreateBtn" style="background: var(--accent-light); color: var(--accent);" title="Opret ny sag (+ eller Cmd+Shift+C)">
                     <i class="bi bi-plus-circle-fill fs-5"></i>
                 </button>
@@ -321,6 +320,7 @@
                     <ul class="dropdown-menu dropdown-menu-end mt-2">
                         <li><a class="dropdown-item py-2" href="#" data-bs-toggle="modal" data-bs-target="#profileModal">Profil</a></li>
                         <li><a class="dropdown-item py-2" href="/settings"><i class="bi bi-gear me-2"></i>Indstillinger</a></li>
+                        <li><a class="dropdown-item py-2" href="/tags#search"><i class="bi bi-tags me-2"></i>Tag søgning</a></li>
                         <li><a class="dropdown-item py-2" href="/backups"><i class="bi bi-hdd-stack me-2"></i>Backup System</a></li>
                         <li><a class="dropdown-item py-2" href="/devportal"><i class="bi bi-code-square me-2"></i>DEV Portal</a></li>
                         <li><hr class="dropdown-divider"></li>

app/shared/frontend/quick_create_modal.html

@@ -303,15 +303,19 @@
     async function performAnalysis(text) {
         try {
             const userId = getUserId();
-            const response = await fetch(`/api/v1/sag/analyze-quick-create?user_id=${userId}`, {
+            const response = await fetch('/api/v1/sag/analyze-quick-create', {
                 method: 'POST',
                 headers: {'Content-Type': 'application/json'},
                 credentials: 'include',
-                body: JSON.stringify({text})
+                body: JSON.stringify({
+                    text,
+                    user_id: parseInt(userId, 10)
+                })
             });
             
             if (!response.ok) {
-                throw new Error('Analysis failed');
+                const errorText = await response.text();
+                throw new Error(`Analysis failed (${response.status}): ${errorText || 'unknown error'}`);
             }
             
             const analysis = await response.json();

app/tags/backend/models.py

@@ -6,7 +6,7 @@ from typing import Optional, List, Literal
 from datetime import datetime
 
 # Tag types
-TagType = Literal['workflow', 'status', 'category', 'priority', 'billing']
+TagType = Literal['workflow', 'status', 'category', 'priority', 'billing', 'brand', 'type']
 TagGroupBehavior = Literal['multi', 'single', 'toggle']
 
 
@@ -37,6 +37,7 @@ class TagBase(BaseModel):
     icon: Optional[str] = None
     is_active: bool = True
     tag_group_id: Optional[int] = None
+    catch_words: Optional[List[str]] = None
 
 class TagCreate(TagBase):
     """Tag creation model"""
@@ -59,6 +60,7 @@ class TagUpdate(BaseModel):
     icon: Optional[str] = None
     is_active: Optional[bool] = None
     tag_group_id: Optional[int] = None
+    catch_words: Optional[List[str]] = None
 
 
 class EntityTagBase(BaseModel):

app/tags/backend/router.py

@@ -1,8 +1,10 @@
 """
 Tag system API endpoints
 """
-from fastapi import APIRouter, HTTPException
+from fastapi import APIRouter, HTTPException, Query
 from typing import List, Optional
+import json
+import re
 from app.tags.backend.models import (
     Tag, TagCreate, TagUpdate, 
     EntityTag, EntityTagCreate,
@@ -14,6 +16,197 @@ from app.core.database import execute_query, execute_query_single, execute_updat
 
 router = APIRouter(prefix="/tags")
 
+MODULE_LABELS = {
+    "case": "Sager",
+    "email": "Email",
+    "ticket": "Tickets",
+    "customer": "Kunder",
+    "contact": "Kontakter",
+    "time_entry": "Tid",
+    "order": "Ordrer",
+    "comment": "Ticket kommentarer",
+    "worklog": "Ticket worklog",
+}
+
+
+def _module_label_for_entity_type(entity_type: Optional[str]) -> str:
+    key = str(entity_type or "").strip().lower()
+    if not key:
+        return "Ukendt modul"
+    return MODULE_LABELS.get(key, f"Ukendt modul ({key})")
+
+
+def _entity_reference_payload(entity_type: Optional[str], entity_id: Optional[int]) -> dict:
+    etype = str(entity_type or "").strip().lower()
+    eid = int(entity_id or 0)
+    default_label = f"#{eid}" if eid else "Ukendt"
+
+    if not etype or not eid:
+        return {"entity_title": default_label, "entity_url": None}
+
+    try:
+        if etype == "case":
+            row = execute_query_single(
+                "SELECT id, titel FROM sag_sager WHERE id = %s AND deleted_at IS NULL",
+                (eid,),
+            )
+            if row:
+                title = str(row.get("titel") or "Sag").strip()
+                return {"entity_title": title, "entity_url": f"/sag/{eid}"}
+
+        elif etype == "email":
+            row = execute_query_single(
+                "SELECT id, subject FROM email_messages WHERE id = %s AND deleted_at IS NULL",
+                (eid,),
+            )
+            if row:
+                title = str(row.get("subject") or "Email").strip()
+                return {"entity_title": title, "entity_url": f"/emails?id={eid}"}
+
+        elif etype == "ticket":
+            row = execute_query_single(
+                "SELECT id, ticket_number, subject FROM tticket_tickets WHERE id = %s",
+                (eid,),
+            )
+            if row:
+                ticket_number = str(row.get("ticket_number") or "").strip()
+                subject = str(row.get("subject") or "Ticket").strip()
+                title = f"{ticket_number} - {subject}" if ticket_number else subject
+                return {"entity_title": title, "entity_url": f"/ticket/tickets/{eid}"}
+
+        elif etype == "customer":
+            row = execute_query_single("SELECT id, name FROM customers WHERE id = %s", (eid,))
+            if row:
+                title = str(row.get("name") or "Kunde").strip()
+                return {"entity_title": title, "entity_url": f"/customers/{eid}"}
+
+        elif etype == "contact":
+            row = execute_query_single(
+                "SELECT id, first_name, last_name, email FROM contacts WHERE id = %s",
+                (eid,),
+            )
+            if row:
+                name = " ".join(
+                    [str(row.get("first_name") or "").strip(), str(row.get("last_name") or "").strip()]
+                ).strip()
+                title = name or str(row.get("email") or "Kontakt").strip()
+                return {"entity_title": title, "entity_url": f"/contacts/{eid}"}
+
+        elif etype == "time_entry":
+            row = execute_query_single(
+                "SELECT id, description, worked_date FROM tmodule_times WHERE id = %s",
+                (eid,),
+            )
+            if row:
+                description = str(row.get("description") or "Tidsregistrering").strip()
+                return {"entity_title": description[:90], "entity_url": "/timetracking/registrations"}
+
+        elif etype == "order":
+            row = execute_query_single(
+                "SELECT id, order_number, total_amount FROM tmodule_orders WHERE id = %s",
+                (eid,),
+            )
+            if row:
+                order_number = str(row.get("order_number") or "Ordre").strip()
+                total_amount = row.get("total_amount")
+                suffix = f" ({total_amount} kr.)" if total_amount is not None else ""
+                return {"entity_title": f"{order_number}{suffix}", "entity_url": "/timetracking/orders"}
+
+        elif etype == "worklog":
+            row = execute_query_single(
+                """
+                SELECT w.id, w.description, w.ticket_id, t.ticket_number
+                FROM tticket_worklog w
+                LEFT JOIN tticket_tickets t ON t.id = w.ticket_id
+                WHERE w.id = %s
+                """,
+                (eid,),
+            )
+            if row:
+                ticket_id = row.get("ticket_id")
+                ticket_number = str(row.get("ticket_number") or "Ticket").strip()
+                description = str(row.get("description") or "Worklog").strip()
+                url = f"/ticket/tickets/{ticket_id}" if ticket_id else None
+                return {"entity_title": f"{ticket_number} - {description[:70]}", "entity_url": url}
+
+        elif etype == "comment":
+            row = execute_query_single(
+                """
+                SELECT c.id, c.comment_text, c.ticket_id, t.ticket_number
+                FROM tticket_comments c
+                LEFT JOIN tticket_tickets t ON t.id = c.ticket_id
+                WHERE c.id = %s
+                """,
+                (eid,),
+            )
+            if row:
+                ticket_id = row.get("ticket_id")
+                ticket_number = str(row.get("ticket_number") or "Ticket").strip()
+                comment_text = str(row.get("comment_text") or "Kommentar").strip()
+                url = f"/ticket/tickets/{ticket_id}" if ticket_id else None
+                return {"entity_title": f"{ticket_number} - {comment_text[:70]}", "entity_url": url}
+    except Exception:
+        pass
+
+    return {"entity_title": default_label, "entity_url": None}
+
+
+def _normalize_catch_words(value) -> List[str]:
+    """Normalize catch words from JSON/text/list to a clean lowercase list."""
+    if value is None:
+        return []
+    if isinstance(value, list):
+        words = value
+    elif isinstance(value, str):
+        stripped = value.strip()
+        if not stripped:
+            return []
+        if stripped.startswith("["):
+            try:
+                parsed = json.loads(stripped)
+                words = parsed if isinstance(parsed, list) else []
+            except Exception:
+                words = [w.strip() for w in stripped.replace("\n", ",").split(",")]
+        else:
+            words = [w.strip() for w in stripped.replace("\n", ",").split(",")]
+    else:
+        words = []
+
+    cleaned = []
+    seen = set()
+    for word in words:
+        normalized = str(word or "").strip().lower()
+        if len(normalized) < 2:
+            continue
+        if normalized in seen:
+            continue
+        seen.add(normalized)
+        cleaned.append(normalized)
+    return cleaned
+
+
+def _tag_row_to_response(row: dict) -> dict:
+    """Ensure API response always exposes catch_words as a list."""
+    if not row:
+        return row
+    out = dict(row)
+
+    valid_types = {"workflow", "status", "category", "priority", "billing", "brand", "type"}
+    tag_type = str(out.get("type") or "").strip().lower()
+    if tag_type not in valid_types:
+        tag_type = "category"
+    out["type"] = tag_type
+
+    color = str(out.get("color") or "").strip()
+    if not re.fullmatch(r"#[0-9A-Fa-f]{6}", color):
+        out["color"] = "#0f4c75"
+
+    if not out.get("name"):
+        out["name"] = "Unnamed tag"
+
+    out["catch_words"] = _normalize_catch_words(out.get("catch_words"))
+    return out
+
 # ============= TAG GROUPS =============
 
 @router.get("/groups", response_model=List[TagGroup])
@@ -34,13 +227,131 @@ async def create_tag_group(group: TagGroupCreate):
 
 # ============= TAG CRUD =============
 
+@router.get("/usage")
+async def list_tag_usage(
+    tag_name: Optional[str] = Query(None),
+    tag_type: Optional[TagType] = Query(None),
+    module: Optional[str] = Query(None),
+    page: int = Query(1, ge=1),
+    page_size: int = Query(25, ge=1, le=200),
+    sort_by: str = Query("tagged_at"),
+    sort_dir: str = Query("desc"),
+):
+    """List tag usage across modules with server-side filtering and pagination."""
+    where_parts = ["1=1"]
+    params: List[object] = []
+
+    if tag_name:
+        where_parts.append("LOWER(t.name) LIKE LOWER(%s)")
+        params.append(f"%{tag_name.strip()}%")
+
+    if tag_type:
+        where_parts.append("t.type = %s")
+        params.append(tag_type)
+
+    if module:
+        where_parts.append("LOWER(et.entity_type) = LOWER(%s)")
+        params.append(module.strip())
+
+    where_clause = " AND ".join(where_parts)
+
+    sortable = {
+        "tagged_at": "et.tagged_at",
+        "tag_name": "t.name",
+        "tag_type": "t.type",
+        "module": "et.entity_type",
+        "entity_id": "et.entity_id",
+    }
+    order_column = sortable.get(sort_by, "et.tagged_at")
+    order_direction = "ASC" if str(sort_dir).lower() == "asc" else "DESC"
+
+    count_query = f"""
+        SELECT COUNT(*) AS total
+        FROM entity_tags et
+        JOIN tags t ON t.id = et.tag_id
+        WHERE {where_clause}
+    """
+    count_row = execute_query_single(count_query, tuple(params)) or {"total": 0}
+    total = int(count_row.get("total") or 0)
+
+    offset = (page - 1) * page_size
+    data_query = f"""
+        SELECT
+            et.id AS entity_tag_id,
+            et.entity_type,
+            et.entity_id,
+            et.tagged_at,
+            t.id AS tag_id,
+            t.name AS tag_name,
+            t.type AS tag_type,
+            t.color AS tag_color,
+            t.is_active AS tag_is_active
+        FROM entity_tags et
+        JOIN tags t ON t.id = et.tag_id
+        WHERE {where_clause}
+        ORDER BY {order_column} {order_direction}, et.id DESC
+        LIMIT %s OFFSET %s
+    """
+
+    rows = execute_query(data_query, tuple(params + [page_size, offset])) or []
+    items = []
+    for row in rows:
+        entity_type = row.get("entity_type")
+        entity_ref = _entity_reference_payload(entity_type, row.get("entity_id"))
+        items.append(
+            {
+                "entity_tag_id": row.get("entity_tag_id"),
+                "tag_id": row.get("tag_id"),
+                "tag_name": row.get("tag_name"),
+                "tag_type": row.get("tag_type"),
+                "tag_color": row.get("tag_color"),
+                "tag_is_active": bool(row.get("tag_is_active")),
+                "module": _module_label_for_entity_type(entity_type),
+                "entity_type": entity_type,
+                "entity_id": row.get("entity_id"),
+                "entity_title": entity_ref.get("entity_title"),
+                "entity_url": entity_ref.get("entity_url"),
+                "tagged_at": row.get("tagged_at"),
+            }
+        )
+
+    module_rows = execute_query(
+        "SELECT DISTINCT entity_type FROM entity_tags ORDER BY entity_type",
+        (),
+    ) or []
+    module_options = [
+        {
+            "value": row.get("entity_type"),
+            "label": _module_label_for_entity_type(row.get("entity_type")),
+        }
+        for row in module_rows
+    ]
+
+    return {
+        "items": items,
+        "pagination": {
+            "page": page,
+            "page_size": page_size,
+            "total": total,
+            "total_pages": (total + page_size - 1) // page_size if total else 0,
+        },
+        "sort": {"sort_by": sort_by, "sort_dir": order_direction.lower()},
+        "module_options": module_options,
+    }
+
 @router.get("", response_model=List[Tag])
 async def list_tags(
     type: Optional[TagType] = None,
     is_active: Optional[bool] = None
 ):
     """List all tags with optional filtering"""
-    query = "SELECT * FROM tags WHERE 1=1"
+    query = """
+        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
+               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+               created_at, updated_at
+        FROM tags
+        WHERE 1=1
+    """
     params = []
     
     if type:
@@ -54,32 +365,52 @@ async def list_tags(
     query += " ORDER BY type, name"
     
     results = execute_query(query, tuple(params) if params else ())
-    return results
+    return [_tag_row_to_response(row) for row in (results or [])]
 
 @router.get("/{tag_id}", response_model=Tag)
 async def get_tag(tag_id: int):
     """Get single tag by ID"""
     result = execute_query_single(
-        "SELECT * FROM tags WHERE id = %s",
+        """
+        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
+               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+               created_at, updated_at
+        FROM tags
+        WHERE id = %s
+        """,
         (tag_id,)
     )
     if not result:
         raise HTTPException(status_code=404, detail="Tag not found")
-    return result
+    return _tag_row_to_response(result)
 
 @router.post("", response_model=Tag)
 async def create_tag(tag: TagCreate):
     """Create new tag"""
     query = """
-        INSERT INTO tags (name, type, description, color, icon, is_active, tag_group_id)
-        VALUES (%s, %s, %s, %s, %s, %s, %s)
-        RETURNING *
+        INSERT INTO tags (name, type, description, color, icon, is_active, tag_group_id, catch_words_json)
+        VALUES (%s, %s, %s, %s, %s, %s, %s, %s::jsonb)
+        RETURNING id, name, type, description, color, icon, is_active, tag_group_id,
+                  COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+                  created_at, updated_at
     """
+    catch_words = _normalize_catch_words(tag.catch_words)
     result = execute_query_single(
         query,
-        (tag.name, tag.type, tag.description, tag.color, tag.icon, tag.is_active, tag.tag_group_id)
+        (
+            tag.name,
+            tag.type,
+            tag.description,
+            tag.color,
+            tag.icon,
+            tag.is_active,
+            tag.tag_group_id,
+            json.dumps(catch_words),
+        )
     )
-    return result
+    if not result:
+        raise HTTPException(status_code=500, detail="Failed to create tag")
+    return _tag_row_to_response(result)
 
 @router.put("/{tag_id}", response_model=Tag)
 async def update_tag(tag_id: int, tag: TagUpdate):
@@ -106,6 +437,9 @@ async def update_tag(tag_id: int, tag: TagUpdate):
     if tag.tag_group_id is not None:
         updates.append("tag_group_id = %s")
         params.append(tag.tag_group_id)
+    if tag.catch_words is not None:
+        updates.append("catch_words_json = %s::jsonb")
+        params.append(json.dumps(_normalize_catch_words(tag.catch_words)))
     
     if not updates:
         raise HTTPException(status_code=400, detail="No fields to update")
@@ -117,13 +451,15 @@ async def update_tag(tag_id: int, tag: TagUpdate):
         UPDATE tags 
         SET {', '.join(updates)}
         WHERE id = %s
-        RETURNING *
+        RETURNING id, name, type, description, color, icon, is_active, tag_group_id,
+                  COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+                  created_at, updated_at
     """
     
     result = execute_query_single(query, tuple(params))
     if not result:
         raise HTTPException(status_code=404, detail="Tag not found")
-    return result
+    return _tag_row_to_response(result)
 
 @router.delete("/{tag_id}")
 async def delete_tag(tag_id: int):
@@ -214,20 +550,91 @@ async def remove_tag_from_entity_path(
 async def get_entity_tags(entity_type: str, entity_id: int):
     """Get all tags for a specific entity"""
     query = """
-        SELECT t.* 
+        SELECT t.id, t.name, t.type, t.description, t.color, t.icon, t.is_active, t.tag_group_id,
+               COALESCE(t.catch_words_json, '[]'::jsonb) AS catch_words,
+               t.created_at, t.updated_at
         FROM tags t
         JOIN entity_tags et ON et.tag_id = t.id
         WHERE et.entity_type = %s AND et.entity_id = %s
         ORDER BY t.type, t.name
     """
     results = execute_query(query, (entity_type, entity_id))
-    return results
+    return [_tag_row_to_response(row) for row in (results or [])]
+
+
+@router.get("/entity/{entity_type}/{entity_id}/suggestions")
+async def suggest_entity_tags(entity_type: str, entity_id: int):
+    """Suggest tags based on catch words for brand/type tags."""
+    if entity_type != "case":
+        return []
+
+    case_row = execute_query_single(
+        "SELECT id, titel, beskrivelse, template_key FROM sag_sager WHERE id = %s",
+        (entity_id,),
+    )
+    if not case_row:
+        raise HTTPException(status_code=404, detail="Entity not found")
+
+    existing_rows = execute_query(
+        "SELECT tag_id FROM entity_tags WHERE entity_type = %s AND entity_id = %s",
+        (entity_type, entity_id),
+    ) or []
+    existing_tag_ids = {int(row.get("tag_id")) for row in existing_rows if row.get("tag_id") is not None}
+
+    candidate_rows = execute_query(
+        """
+        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
+               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+               created_at, updated_at
+        FROM tags
+        WHERE is_active = true
+          AND type IN ('brand', 'type')
+        ORDER BY type, name
+        """,
+        (),
+    ) or []
+
+    haystack = " ".join(
+        [
+            str(case_row.get("titel") or ""),
+            str(case_row.get("beskrivelse") or ""),
+            str(case_row.get("template_key") or ""),
+        ]
+    ).lower()
+
+    suggestions = []
+    for row in candidate_rows:
+        tag_id = int(row.get("id"))
+        if tag_id in existing_tag_ids:
+            continue
+
+        catch_words = _normalize_catch_words(row.get("catch_words"))
+        if not catch_words:
+            continue
+
+        matched_words = [word for word in catch_words if word in haystack]
+        if not matched_words:
+            continue
+
+        suggestions.append(
+            {
+                "tag": _tag_row_to_response(row),
+                "matched_words": matched_words,
+                "score": len(matched_words),
+            }
+        )
+
+    suggestions.sort(key=lambda item: (-item["score"], item["tag"]["type"], item["tag"]["name"]))
+    return suggestions
 
 @router.get("/search")
 async def search_tags(q: str, type: Optional[TagType] = None):
     """Search tags by name (fuzzy search)"""
     query = """
-        SELECT * FROM tags 
+        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
+               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+               created_at, updated_at
+        FROM tags
         WHERE is_active = true 
         AND LOWER(name) LIKE LOWER(%s)
     """
@@ -240,7 +647,7 @@ async def search_tags(q: str, type: Optional[TagType] = None):
     query += " ORDER BY name LIMIT 20"
     
     results = execute_query(query, tuple(params))
-    return results
+    return [_tag_row_to_response(row) for row in (results or [])]
 
 
 # ============= WORKFLOW MANAGEMENT =============

app/tags/frontend/tags_admin.html

@@ -1,11 +1,8 @@
-<!DOCTYPE html>
-<html lang="da">
-<head>
-    <meta charset="UTF-8">
-    <meta name="viewport" content="width=device-width, initial-scale=1.0">
-    <title>Tag Administration - BMC Hub</title>
-    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet">
-    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.0/font/bootstrap-icons.css">
+{% extends "shared/frontend/base.html" %}
+
+{% block title %}Tag Administration - BMC Hub{% endblock %}
+
+{% block extra_css %}
     <style>
         :root {
             --primary-color: #0f4c75;
@@ -14,6 +11,8 @@
             --category-color: #0f4c75;
             --priority-color: #dc3545;
             --billing-color: #2d6a4f;
+            --brand-color: #006d77;
+            --type-color: #5c677d;
         }
 
         .tag-badge {
@@ -37,6 +36,8 @@
         .tag-type-category { background-color: var(--category-color); color: white; }
         .tag-type-priority { background-color: var(--priority-color); color: white; }
         .tag-type-billing { background-color: var(--billing-color); color: white; }
+        .tag-type-brand { background-color: var(--brand-color); color: white; }
+        .tag-type-type { background-color: var(--type-color); color: white; }
 
         .tag-list-item {
             padding: 1rem;
@@ -53,6 +54,8 @@
         .tag-list-item[data-type="category"] { border-left-color: var(--category-color); }
         .tag-list-item[data-type="priority"] { border-left-color: var(--priority-color); }
         .tag-list-item[data-type="billing"] { border-left-color: var(--billing-color); }
+        .tag-list-item[data-type="brand"] { border-left-color: var(--brand-color); }
+        .tag-list-item[data-type="type"] { border-left-color: var(--type-color); }
 
         .color-preview {
             width: 40px;
@@ -60,9 +63,68 @@
             border-radius: 8px;
             border: 2px solid #dee2e6;
         }
+
+        .section-tabs .nav-link {
+            color: var(--primary-color);
+            font-weight: 600;
+        }
+
+        .section-tabs .nav-link.active {
+            background-color: var(--primary-color);
+            color: #fff;
+            border-color: var(--primary-color);
+        }
+
+        .module-badge {
+            display: inline-flex;
+            align-items: center;
+            gap: 0.3rem;
+            padding: 0.2rem 0.55rem;
+            border-radius: 999px;
+            font-size: 0.8rem;
+            background: #e7f1f8;
+            color: #0b3552;
+            border: 1px solid #c7dceb;
+        }
+
+        .usage-table thead th {
+            position: sticky;
+            top: 0;
+            z-index: 1;
+            background: #fff;
+            white-space: nowrap;
+        }
+
+        .usage-table .filter-cell {
+            min-width: 160px;
+        }
+
+        .usage-sort-btn {
+            border: 0;
+            background: transparent;
+            color: inherit;
+            font-weight: 600;
+            padding: 0;
+        }
+
+        .usage-sort-btn .bi {
+            font-size: 0.75rem;
+            opacity: 0.55;
+        }
+
+        .usage-sort-btn.active .bi {
+            opacity: 1;
+        }
+
+        @media (max-width: 991px) {
+            .usage-table .filter-cell {
+                min-width: 130px;
+            }
+        }
     </style>
-</head>
-<body>
+{% endblock %}
+
+{% block content %}
     <div class="container-fluid py-4">
         <div class="row mb-4">
             <div class="col">
@@ -76,6 +138,17 @@
             </div>
         </div>
 
+        <ul class="nav nav-pills section-tabs mb-4" id="sectionTabs">
+            <li class="nav-item">
+                <button type="button" class="nav-link active" data-section="admin">Tag administration</button>
+            </li>
+            <li class="nav-item">
+                <button type="button" class="nav-link" data-section="search">Tag søgning</button>
+            </li>
+        </ul>
+
+        <div id="tagAdminSection">
+
         <!-- Type Filter Tabs -->
         <ul class="nav nav-tabs mb-4" id="typeFilter">
             <li class="nav-item">
@@ -106,6 +179,16 @@
                     <span class="tag-badge tag-type-billing">Billing</span>
                 </a>
             </li>
+            <li class="nav-item">
+                <a class="nav-link" href="#" data-type="brand">
+                    <span class="tag-badge tag-type-brand">Brand</span>
+                </a>
+            </li>
+            <li class="nav-item">
+                <a class="nav-link" href="#" data-type="type">
+                    <span class="tag-badge tag-type-type">Type</span>
+                </a>
+            </li>
         </ul>
 
         <!-- Tags List -->
@@ -120,6 +203,98 @@
                 </div>
             </div>
         </div>
+        </div>
+
+        <div id="tagSearchSection" class="d-none">
+            <div class="card mb-3">
+                <div class="card-body">
+                    <div class="d-flex flex-wrap justify-content-between align-items-center gap-2 mb-3">
+                        <div>
+                            <h5 class="mb-1">Tag søgning på tværs af moduler</h5>
+                            <p class="text-muted mb-0 small">Filtrer efter tag-navn, type og modul. Hver række viser tydeligt hvilket modul tagningen kommer fra.</p>
+                        </div>
+                        <button type="button" class="btn btn-outline-secondary btn-sm" id="resetUsageFiltersBtn">
+                            <i class="bi bi-arrow-counterclockwise"></i> Nulstil filtre
+                        </button>
+                    </div>
+
+                    <div class="table-responsive">
+                        <table class="table table-hover align-middle usage-table mb-2">
+                            <thead>
+                                <tr>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn" data-sort-by="tag_name">
+                                            Tag <i class="bi bi-chevron-expand"></i>
+                                        </button>
+                                    </th>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn" data-sort-by="tag_type">
+                                            Type <i class="bi bi-chevron-expand"></i>
+                                        </button>
+                                    </th>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn" data-sort-by="module">
+                                            Modul <i class="bi bi-chevron-expand"></i>
+                                        </button>
+                                    </th>
+                                    <th>Objekt</th>
+                                    <th>Entity type</th>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn" data-sort-by="entity_id">
+                                            Entity ID <i class="bi bi-chevron-expand"></i>
+                                        </button>
+                                    </th>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn active" data-sort-by="tagged_at">
+                                            Tagget <i class="bi bi-sort-down"></i>
+                                        </button>
+                                    </th>
+                                </tr>
+                                <tr>
+                                    <th class="filter-cell">
+                                        <input id="usageFilterTagName" type="search" class="form-control form-control-sm" placeholder="Søg tag-navn">
+                                    </th>
+                                    <th class="filter-cell">
+                                        <select id="usageFilterTagType" class="form-select form-select-sm">
+                                            <option value="">Alle typer</option>
+                                            <option value="workflow">workflow</option>
+                                            <option value="status">status</option>
+                                            <option value="category">category</option>
+                                            <option value="priority">priority</option>
+                                            <option value="billing">billing</option>
+                                            <option value="brand">brand</option>
+                                            <option value="type">type</option>
+                                        </select>
+                                    </th>
+                                    <th class="filter-cell">
+                                        <select id="usageFilterModule" class="form-select form-select-sm">
+                                            <option value="">Alle moduler</option>
+                                        </select>
+                                    </th>
+                                    <th></th>
+                                    <th></th>
+                                    <th></th>
+                                    <th></th>
+                                </tr>
+                            </thead>
+                            <tbody id="usageTableBody">
+                                <tr>
+                                    <td colspan="7" class="text-center text-muted py-4">Indlæser...</td>
+                                </tr>
+                            </tbody>
+                        </table>
+                    </div>
+
+                    <div class="d-flex flex-wrap justify-content-between align-items-center gap-2">
+                        <div class="small text-muted" id="usageSummary">-</div>
+                        <div class="btn-group">
+                            <button type="button" class="btn btn-sm btn-outline-primary" id="usagePrevBtn">Forrige</button>
+                            <button type="button" class="btn btn-sm btn-outline-primary" id="usageNextBtn">Næste</button>
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </div>
     </div>
 
     <!-- Create/Edit Tag Modal -->
@@ -148,9 +323,17 @@
                                 <option value="category">Category - Emne/område</option>
                                 <option value="priority">Priority - Hastighed</option>
                                 <option value="billing">Billing - Økonomi</option>
+                                <option value="brand">Brand - Leverandør/produktbrand</option>
+                                <option value="type">Type - Sagstype/arbejdstype</option>
                             </select>
                         </div>
 
+                        <div class="mb-3">
+                            <label for="tagCatchWords" class="form-label">Catch words</label>
+                            <textarea class="form-control" id="tagCatchWords" rows="3" placeholder="fx: office 365, outlook, smtp"></textarea>
+                            <small class="text-muted">Brug komma eller ny linje mellem ord. Bruges til auto-forslag på sager.</small>
+                        </div>
+
                         <div class="mb-3">
                             <label for="tagDescription" class="form-label">Beskrivelse</label>
                             <textarea class="form-control" id="tagDescription" rows="3"></textarea>
@@ -186,19 +369,59 @@
             </div>
         </div>
     </div>
+{% endblock %}
 
-    <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/js/bootstrap.bundle.min.js"></script>
+{% block extra_js %}
     <script>
         let allTags = [];
         let currentFilter = 'all';
+        let usageDebounceTimer = null;
+        const usageState = {
+            filters: {
+                tag_name: '',
+                tag_type: '',
+                module: ''
+            },
+            page: 1,
+            page_size: 25,
+            sort_by: 'tagged_at',
+            sort_dir: 'desc',
+            total: 0,
+            total_pages: 0
+        };
 
         // Load tags on page load
         document.addEventListener('DOMContentLoaded', () => {
             loadTags();
+            loadTagUsage();
             setupEventListeners();
+            const initialSection = window.location.hash === '#search' ? 'search' : 'admin';
+            switchTagSection(initialSection, false);
         });
 
+        function switchTagSection(section, updateHash = true) {
+            const normalized = section === 'search' ? 'search' : 'admin';
+            document.querySelectorAll('#sectionTabs .nav-link').forEach(link => {
+                link.classList.toggle('active', link.dataset.section === normalized);
+            });
+
+            document.getElementById('tagAdminSection').classList.toggle('d-none', normalized !== 'admin');
+            document.getElementById('tagSearchSection').classList.toggle('d-none', normalized !== 'search');
+
+            if (updateHash) {
+                const hash = normalized === 'search' ? '#search' : '#admin';
+                window.history.replaceState(null, '', hash);
+            }
+        }
+
         function setupEventListeners() {
+            // Section tabs
+            document.querySelectorAll('#sectionTabs button').forEach(btn => {
+                btn.addEventListener('click', () => {
+                    switchTagSection(btn.dataset.section);
+                });
+            });
+
             // Type filter tabs
             document.querySelectorAll('#typeFilter a').forEach(tab => {
                 tab.addEventListener('click', (e) => {
@@ -229,7 +452,9 @@
                     'status': '#ffd700',
                     'category': '#0f4c75',
                     'priority': '#dc3545',
-                    'billing': '#2d6a4f'
+                    'billing': '#2d6a4f',
+                    'brand': '#006d77',
+                    'type': '#5c677d'
                 };
                 if (colorMap[type]) {
                     document.getElementById('tagColor').value = colorMap[type];
@@ -240,6 +465,61 @@
             // Save button
             document.getElementById('saveTagBtn').addEventListener('click', saveTag);
 
+            // Usage filters
+            document.getElementById('usageFilterTagName').addEventListener('input', () => {
+                usageState.filters.tag_name = document.getElementById('usageFilterTagName').value.trim();
+                usageState.page = 1;
+                debounceUsageLoad();
+            });
+            document.getElementById('usageFilterTagType').addEventListener('change', () => {
+                usageState.filters.tag_type = document.getElementById('usageFilterTagType').value;
+                usageState.page = 1;
+                loadTagUsage();
+            });
+            document.getElementById('usageFilterModule').addEventListener('change', () => {
+                usageState.filters.module = document.getElementById('usageFilterModule').value;
+                usageState.page = 1;
+                loadTagUsage();
+            });
+
+            document.getElementById('resetUsageFiltersBtn').addEventListener('click', () => {
+                usageState.filters = { tag_name: '', tag_type: '', module: '' };
+                usageState.page = 1;
+                document.getElementById('usageFilterTagName').value = '';
+                document.getElementById('usageFilterTagType').value = '';
+                document.getElementById('usageFilterModule').value = '';
+                loadTagUsage();
+            });
+
+            document.getElementById('usagePrevBtn').addEventListener('click', () => {
+                if (usageState.page > 1) {
+                    usageState.page -= 1;
+                    loadTagUsage();
+                }
+            });
+
+            document.getElementById('usageNextBtn').addEventListener('click', () => {
+                if (usageState.page < usageState.total_pages) {
+                    usageState.page += 1;
+                    loadTagUsage();
+                }
+            });
+
+            document.querySelectorAll('.usage-sort-btn').forEach(btn => {
+                btn.addEventListener('click', () => {
+                    const sortBy = btn.dataset.sortBy;
+                    if (usageState.sort_by === sortBy) {
+                        usageState.sort_dir = usageState.sort_dir === 'asc' ? 'desc' : 'asc';
+                    } else {
+                        usageState.sort_by = sortBy;
+                        usageState.sort_dir = sortBy === 'tagged_at' ? 'desc' : 'asc';
+                    }
+                    usageState.page = 1;
+                    updateSortIndicators();
+                    loadTagUsage();
+                });
+            });
+
             // Modal reset on close
             document.getElementById('createTagModal').addEventListener('hidden.bs.modal', () => {
                 document.getElementById('tagForm').reset();
@@ -264,6 +544,131 @@
             }
         }
 
+        function escapeHtml(value) {
+            return String(value ?? '')
+                .replaceAll('&', '&amp;')
+                .replaceAll('<', '&lt;')
+                .replaceAll('>', '&gt;')
+                .replaceAll('"', '&quot;')
+                .replaceAll("'", '&#39;');
+        }
+
+        function debounceUsageLoad() {
+            if (usageDebounceTimer) {
+                clearTimeout(usageDebounceTimer);
+            }
+            usageDebounceTimer = setTimeout(() => loadTagUsage(), 280);
+        }
+
+        function updateSortIndicators() {
+            document.querySelectorAll('.usage-sort-btn').forEach(btn => {
+                const icon = btn.querySelector('i');
+                if (!icon) return;
+                btn.classList.remove('active');
+                icon.className = 'bi bi-chevron-expand';
+                if (btn.dataset.sortBy === usageState.sort_by) {
+                    btn.classList.add('active');
+                    icon.className = usageState.sort_dir === 'asc' ? 'bi bi-sort-up' : 'bi bi-sort-down';
+                }
+            });
+        }
+
+        function renderUsageTable(items) {
+            const tbody = document.getElementById('usageTableBody');
+            if (!Array.isArray(items) || !items.length) {
+                tbody.innerHTML = '<tr><td colspan="7" class="text-center text-muted py-4">Ingen taggede rækker matcher filtrene.</td></tr>';
+                return;
+            }
+
+            tbody.innerHTML = items.map(row => {
+                const taggedAt = row.tagged_at ? new Date(row.tagged_at).toLocaleString('da-DK') : '-';
+                const color = /^#[0-9A-Fa-f]{6}$/.test(String(row.tag_color || '')) ? row.tag_color : '#0f4c75';
+                const inactiveBadge = row.tag_is_active ? '' : '<span class="badge bg-secondary ms-2">Inaktiv</span>';
+                const entityTitle = escapeHtml(row.entity_title || `#${row.entity_id || ''}`);
+                const entityCell = row.entity_url
+                    ? `<a href="${escapeHtml(row.entity_url)}" class="text-decoration-none fw-semibold">${entityTitle}</a>`
+                    : `<span class="fw-semibold">${entityTitle}</span>`;
+
+                return `
+                    <tr>
+                        <td>
+                            <span class="tag-badge" style="background:${color}; color:#fff; margin:0;">${escapeHtml(row.tag_name)}</span>
+                            ${inactiveBadge}
+                        </td>
+                        <td><span class="badge bg-light text-dark text-uppercase">${escapeHtml(row.tag_type)}</span></td>
+                        <td><span class="module-badge"><i class="bi bi-box"></i>${escapeHtml(row.module)}</span></td>
+                        <td>${entityCell}</td>
+                        <td><span class="text-muted">${escapeHtml(row.entity_type)}</span></td>
+                        <td><strong>#${escapeHtml(row.entity_id)}</strong></td>
+                        <td class="small text-muted">${escapeHtml(taggedAt)}</td>
+                    </tr>
+                `;
+            }).join('');
+        }
+
+        function renderUsageSummary() {
+            const summary = document.getElementById('usageSummary');
+            const prevBtn = document.getElementById('usagePrevBtn');
+            const nextBtn = document.getElementById('usageNextBtn');
+
+            const total = usageState.total;
+            const page = usageState.page;
+            const pageSize = usageState.page_size;
+            const from = total ? ((page - 1) * pageSize + 1) : 0;
+            const to = total ? Math.min(page * pageSize, total) : 0;
+
+            summary.textContent = `Viser ${from}-${to} af ${total} rækker`;
+            prevBtn.disabled = page <= 1;
+            nextBtn.disabled = page >= usageState.total_pages;
+        }
+
+        function fillModuleFilter(options) {
+            const select = document.getElementById('usageFilterModule');
+            const currentValue = usageState.filters.module;
+            const base = '<option value="">Alle moduler</option>';
+            const rows = (options || []).map(option => {
+                return `<option value="${escapeHtml(option.value)}">${escapeHtml(option.label)}</option>`;
+            }).join('');
+            select.innerHTML = `${base}${rows}`;
+            select.value = currentValue || '';
+        }
+
+        async function loadTagUsage() {
+            const tbody = document.getElementById('usageTableBody');
+            tbody.innerHTML = '<tr><td colspan="7" class="text-center text-muted py-4">Indlæser...</td></tr>';
+
+            try {
+                const params = new URLSearchParams({
+                    page: String(usageState.page),
+                    page_size: String(usageState.page_size),
+                    sort_by: usageState.sort_by,
+                    sort_dir: usageState.sort_dir
+                });
+
+                if (usageState.filters.tag_name) params.set('tag_name', usageState.filters.tag_name);
+                if (usageState.filters.tag_type) params.set('tag_type', usageState.filters.tag_type);
+                if (usageState.filters.module) params.set('module', usageState.filters.module);
+
+                const response = await fetch(`/api/v1/tags/usage?${params.toString()}`);
+                if (!response.ok) {
+                    throw new Error('Kunne ikke hente tag søgning');
+                }
+
+                const payload = await response.json();
+                usageState.total = Number(payload?.pagination?.total || 0);
+                usageState.total_pages = Number(payload?.pagination?.total_pages || 0);
+                usageState.page = Number(payload?.pagination?.page || usageState.page);
+
+                fillModuleFilter(payload.module_options || []);
+                renderUsageTable(payload.items || []);
+                renderUsageSummary();
+                updateSortIndicators();
+            } catch (error) {
+                tbody.innerHTML = `<tr><td colspan="7" class="text-center text-danger py-4">Fejl ved indlæsning af tag søgning: ${escapeHtml(error.message)}</td></tr>`;
+                document.getElementById('usageSummary').textContent = 'Fejl ved datahentning';
+            }
+        }
+
         function renderTags() {
             const container = document.getElementById('tagsList');
             const filteredTags = currentFilter === 'all' 
@@ -293,6 +698,7 @@
                                 ${!tag.is_active ? '<span class="badge bg-secondary ms-2">Inaktiv</span>' : ''}
                             </div>
                             ${tag.description ? `<p class="text-muted mb-0 small">${tag.description}</p>` : ''}
+                            ${Array.isArray(tag.catch_words) && tag.catch_words.length ? `<p class="mb-0 mt-1"><small class="text-muted">Catch words: ${tag.catch_words.join(', ')}</small></p>` : ''}
                         </div>
                         <div class="btn-group">
                             <button class="btn btn-sm btn-outline-primary" onclick="editTag(${tag.id})">
@@ -315,7 +721,11 @@
                 description: document.getElementById('tagDescription').value || null,
                 color: document.getElementById('tagColorHex').value,
                 icon: document.getElementById('tagIcon').value || null,
-                is_active: document.getElementById('tagActive').checked
+                is_active: document.getElementById('tagActive').checked,
+                catch_words: document.getElementById('tagCatchWords').value
+                    .split(/[\n,]+/)
+                    .map(v => v.trim().toLowerCase())
+                    .filter(v => v.length > 1)
             };
 
             try {
@@ -352,6 +762,7 @@
             document.getElementById('tagColorHex').value = tag.color;
             document.getElementById('tagIcon').value = tag.icon || '';
             document.getElementById('tagActive').checked = tag.is_active;
+            document.getElementById('tagCatchWords').value = Array.isArray(tag.catch_words) ? tag.catch_words.join(', ') : '';
 
             document.querySelector('#createTagModal .modal-title').textContent = 'Rediger Tag';
             new bootstrap.Modal(document.getElementById('createTagModal')).show();
@@ -374,5 +785,4 @@
             }
         }
     </script>
-</body>
-</html>
+{% endblock %}

app/ticket/frontend/mockups/tech_v1_overview.html

@@ -2,6 +2,21 @@
 
 {% block title %}Tekniker Dashboard V1 - Overblik{% endblock %}
 
+{% block extra_css %}
+<style>
+    #caseTable thead th {
+        white-space: nowrap;
+        font-size: 0.78rem;
+        letter-spacing: 0.02em;
+    }
+
+    #caseTable tbody td {
+        font-size: 0.84rem;
+        vertical-align: top;
+    }
+</style>
+{% endblock %}
+
 {% block content %}
 <div class="container-fluid py-4">
     <div class="d-flex justify-content-between align-items-start flex-wrap gap-3 mb-4">
@@ -65,15 +80,22 @@
                         <table class="table table-sm table-hover mb-0" id="caseTable">
                             <thead class="table-light" id="tableHead">
                                 <tr>
-                                    <th>ID</th>
-                                    <th>Titel</th>
-                                    <th>Kunde</th>
-                                    <th>Status</th>
-                                    <th>Dato</th>
+                                    <th>SagsID</th>
+                                    <th>Virksom.</th>
+                                    <th>Kontakt</th>
+                                    <th>Beskr.</th>
+                                    <th>Type</th>
+                                    <th>Prioritet</th>
+                                    <th>Ansvarl.</th>
+                                    <th>Gruppe/Level</th>
+                                    <th>Opret.</th>
+                                    <th>Start arbejde</th>
+                                    <th>Start inden</th>
+                                    <th>Deadline</th>
                                 </tr>
                             </thead>
                             <tbody id="tableBody">
-                                <tr><td colspan="5" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>
+                                <tr><td colspan="12" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>
                             </tbody>
                         </table>
                     </div>
@@ -167,8 +189,16 @@ const allData = {
         {
             id: {{ item.id }},
             titel: {{ item.titel | tojson | safe }},
+            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
+            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
             customer_name: {{ item.customer_name | tojson | safe }},
+            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
+            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
+            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
+            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
             created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
+            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
+            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
             status: {{ item.status | tojson | safe if item.status else 'null' }},
             deadline: {{ item.deadline.isoformat() | tojson | safe if item.deadline else 'null' }}
         }{% if not loop.last %},{% endif %}
@@ -179,7 +209,16 @@ const allData = {
         {
             id: {{ item.id }},
             titel: {{ item.titel | tojson | safe }},
+            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
+            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
             customer_name: {{ item.customer_name | tojson | safe }},
+            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
+            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
+            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
+            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
+            created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
+            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
+            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
             status: {{ item.status | tojson | safe if item.status else 'null' }},
             deadline: {{ item.deadline.isoformat() | tojson | safe if item.deadline else 'null' }}
         }{% if not loop.last %},{% endif %}
@@ -191,9 +230,16 @@ const allData = {
             item_type: {{ item.item_type | tojson | safe }},
             item_id: {{ item.item_id }},
             title: {{ item.title | tojson | safe }},
+            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
             customer_name: {{ item.customer_name | tojson | safe }},
+            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
             task_reason: {{ item.task_reason | tojson | safe if item.task_reason else 'null' }},
             created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
+            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
+            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
+            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
+            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
+            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
             priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
             status: {{ item.status | tojson | safe if item.status else 'null' }}
         }{% if not loop.last %},{% endif %}
@@ -205,7 +251,16 @@ const allData = {
             id: {{ item.id }},
             titel: {{ item.titel | tojson | safe }},
             group_name: {{ item.group_name | tojson | safe }},
+            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
+            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
             customer_name: {{ item.customer_name | tojson | safe }},
+            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
+            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
+            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
+            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
+            created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
+            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
+            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
             status: {{ item.status | tojson | safe if item.status else 'null' }},
             deadline: {{ item.deadline.isoformat() | tojson | safe if item.deadline else 'null' }}
         }{% if not loop.last %},{% endif %}
@@ -225,6 +280,32 @@ function formatShortDate(dateStr) {
     return d.toLocaleDateString('da-DK', { day: '2-digit', month: '2-digit', year: 'numeric' });
 }
 
+function renderCaseTableRow(item, idField = 'id', typeField = 'case') {
+    const itemId = item[idField];
+    const openType = typeField === 'item_type' ? item.item_type : 'case';
+    const description = item.beskrivelse || item.titel || item.title || '-';
+    const typeValue = item.case_type || item.item_type || '-';
+    const groupLevel = item.assigned_group_name || item.group_name || '-';
+    const priorityValue = item.priority || 'normal';
+
+    return `
+        <tr onclick="showCaseDetails(${itemId}, '${openType}')" style="cursor:pointer;">
+            <td>#${itemId}</td>
+            <td>${item.customer_name || '-'}</td>
+            <td>${item.kontakt_navn || '-'}</td>
+            <td>${description}</td>
+            <td>${typeValue}</td>
+            <td>${priorityValue}</td>
+            <td>${item.ansvarlig_navn || '-'}</td>
+            <td>${groupLevel}</td>
+            <td>${formatShortDate(item.created_at)}</td>
+            <td>${formatShortDate(item.start_date)}</td>
+            <td>${formatShortDate(item.deferred_until)}</td>
+            <td>${formatShortDate(item.deadline)}</td>
+        </tr>
+    `;
+}
+
 function toggleSection(filterName) {
     const kpiCard = document.getElementById('kpi' + filterName.charAt(0).toUpperCase() + filterName.slice(1));
     const listTitle = document.getElementById('listTitle');
@@ -242,7 +323,7 @@ function toggleSection(filterName) {
     if (currentFilter === filterName) {
         currentFilter = null;
         listTitle.textContent = 'Alle sager';
-        tableBody.innerHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>';
+        tableBody.innerHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>';
         return;
     }
     
@@ -266,70 +347,43 @@ function filterAndPopulateTable(filterName) {
         listTitle.innerHTML = '<i class="bi bi-inbox-fill text-primary"></i> Nye sager';
         const data = allData.newCases || [];
         if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen nye sager</td></tr>';
+            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen nye sager</td></tr>';
         } else {
-            bodyHTML = data.map(item => `
-                <tr onclick="showCaseDetails(${item.id}, 'case')" style="cursor:pointer;">
-                    <td>#${item.id}</td>
-                    <td>${item.titel || '-'}</td>
-                    <td>${item.customer_name || '-'}</td>
-                    <td><span class="badge bg-secondary">${item.status || 'Ny'}</span></td>
-                    <td>${formatDate(item.created_at)}</td>
-                </tr>
-            `).join('');
+            bodyHTML = data.map(item => renderCaseTableRow(item)).join('');
         }
     } else if (filterName === 'myCases') {
         listTitle.innerHTML = '<i class="bi bi-person-check-fill text-success"></i> Mine sager';
         const data = allData.myCases || [];
         if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen sager tildelt</td></tr>';
+            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen sager tildelt</td></tr>';
         } else {
-            bodyHTML = data.map(item => `
-                <tr onclick="showCaseDetails(${item.id}, 'case')" style="cursor:pointer;">
-                    <td>#${item.id}</td>
-                    <td>${item.titel || '-'}</td>
-                    <td>${item.customer_name || '-'}</td>
-                    <td><span class="badge bg-info">${item.status || '-'}</span></td>
-                    <td>${formatShortDate(item.deadline)}</td>
-                </tr>
-            `).join('');
+            bodyHTML = data.map(item => renderCaseTableRow(item)).join('');
         }
     } else if (filterName === 'todayTasks') {
         listTitle.innerHTML = '<i class="bi bi-calendar-check text-primary"></i> Dagens opgaver';
         const data = allData.todayTasks || [];
         if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen opgaver i dag</td></tr>';
+            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen opgaver i dag</td></tr>';
         } else {
             bodyHTML = data.map(item => {
-                const badge = item.item_type === 'case' 
-                    ? '<span class="badge bg-primary">Sag</span>' 
-                    : '<span class="badge bg-info">Ticket</span>';
-                return `
-                    <tr onclick="showCaseDetails(${item.item_id}, '${item.item_type}')" style="cursor:pointer;">
-                        <td>#${item.item_id}</td>
-                        <td>${item.title || '-'}<br><small class="text-muted">${item.task_reason || ''}</small></td>
-                        <td>${item.customer_name || '-'}</td>
-                        <td>${badge}</td>
-                        <td>${formatDate(item.created_at)}</td>
-                    </tr>
-                `;
+                const normalized = {
+                    ...item,
+                    id: item.item_id,
+                    titel: item.title,
+                    beskrivelse: item.task_reason || item.beskrivelse,
+                    deadline: item.deadline || item.due_at,
+                    case_type: item.case_type || item.item_type
+                };
+                return renderCaseTableRow(normalized, 'id', 'item_type');
             }).join('');
         }
     } else if (filterName === 'groupCases') {
         listTitle.innerHTML = '<i class="bi bi-people-fill text-info"></i> Gruppe-sager';
         const data = allData.groupCases || [];
         if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen gruppe-sager</td></tr>';
+            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen gruppe-sager</td></tr>';
         } else {
-            bodyHTML = data.map(item => `
-                <tr onclick="showCaseDetails(${item.id}, 'case')" style="cursor:pointer;">
-                    <td>#${item.id}</td>
-                    <td>${item.titel || '-'}<br><span class="badge bg-secondary">${item.group_name || '-'}</span></td>
-                    <td>${item.customer_name || '-'}</td>
-                    <td><span class="badge bg-info">${item.status || '-'}</span></td>
-                    <td>${formatShortDate(item.deadline)}</td>
-                </tr>
-            `).join('');
+            bodyHTML = data.map(item => renderCaseTableRow(item)).join('');
         }
     }
     

app/ticket/frontend/mockups/tech_v2_workboard.html

@@ -86,14 +86,38 @@
                 <div class="card-body p-0">
                     <div class="table-responsive">
                         <table class="table table-sm table-hover mb-0">
-                            <thead class="table-light"><tr><th>ID</th><th>Titel</th><th>Kunde</th><th>Oprettet</th></tr></thead>
+                            <thead class="table-light">
+                                <tr>
+                                    <th>SagsID</th>
+                                    <th>Virksom.</th>
+                                    <th>Kontakt</th>
+                                    <th>Beskr.</th>
+                                    <th>Type</th>
+                                    <th>Ansvarl.</th>
+                                    <th>Gruppe/Level</th>
+                                    <th>Opret.</th>
+                                    <th>Start arbejde</th>
+                                    <th>Start inden</th>
+                                    <th>Deadline</th>
+                                </tr>
+                            </thead>
                             <tbody>
                             {% for item in new_cases %}
                                 <tr onclick="window.location.href='/sag/{{ item.id }}'" style="cursor:pointer;">
-                                    <td>#{{ item.id }}</td><td>{{ item.titel }}</td><td>{{ item.customer_name }}</td><td>{{ item.created_at.strftime('%d/%m %H:%M') if item.created_at else '-' }}</td>
+                                    <td>#{{ item.id }}</td>
+                                    <td>{{ item.customer_name or '-' }}</td>
+                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
+                                    <td>{{ item.beskrivelse or item.titel or '-' }}</td>
+                                    <td>{{ item.case_type or '-' }}</td>
+                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
+                                    <td>{{ item.assigned_group_name or '-' }}</td>
+                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
+                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
+                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
+                                    <td>{{ item.deadline.strftime('%d/%m/%Y') if item.deadline else '-' }}</td>
                                 </tr>
                             {% else %}
-                                <tr><td colspan="4" class="text-center text-muted py-3">Ingen nye sager</td></tr>
+                                <tr><td colspan="11" class="text-center text-muted py-3">Ingen nye sager</td></tr>
                             {% endfor %}
                             </tbody>
                         </table>

app/ticket/frontend/mockups/tech_v3_table_focus.html

@@ -32,59 +32,71 @@
                         <table class="table table-hover table-sm mb-0 align-middle">
                             <thead class="table-light">
                                 <tr>
+                                    <th>SagsID</th>
+                                    <th>Virksom.</th>
+                                    <th>Kontakt</th>
+                                    <th>Beskr.</th>
                                     <th>Type</th>
-                                    <th>ID</th>
-                                    <th>Titel</th>
-                                    <th>Kunde</th>
-                                    <th>Status</th>
-                                    <th>Prioritet/Reason</th>
+                                    <th>Ansvarl.</th>
+                                    <th>Gruppe/Level</th>
+                                    <th>Opret.</th>
+                                    <th>Start arbejde</th>
+                                    <th>Start inden</th>
                                     <th>Deadline</th>
-                                    <th>Handling</th>
                                 </tr>
                             </thead>
                             <tbody>
                                 {% for item in urgent_overdue %}
                                 <tr>
-                                    <td><span class="badge bg-danger">Haste</span></td>
                                     <td>#{{ item.item_id }}</td>
-                                    <td>{{ item.title }}</td>
-                                    <td>{{ item.customer_name }}</td>
-                                    <td>{{ item.status }}</td>
-                                    <td>{{ item.attention_reason }}</td>
+                                    <td>{{ item.customer_name or '-' }}</td>
+                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
+                                    <td>{{ item.beskrivelse or item.title or '-' }}</td>
+                                    <td>{{ item.case_type or item.item_type or '-' }}</td>
+                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
+                                    <td>{{ item.assigned_group_name or '-' }}</td>
+                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
+                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
+                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                     <td>{{ item.due_at.strftime('%d/%m/%Y') if item.due_at else '-' }}</td>
-                                    <td><a href="{{ '/sag/' ~ item.item_id if item.item_type == 'case' else '/ticket/tickets/' ~ item.item_id }}" class="btn btn-sm btn-danger">Åbn</a></td>
                                 </tr>
                                 {% endfor %}
 
                                 {% for item in today_tasks %}
                                 <tr>
-                                    <td><span class="badge bg-primary">I dag</span></td>
                                     <td>#{{ item.item_id }}</td>
-                                    <td>{{ item.title }}</td>
-                                    <td>{{ item.customer_name }}</td>
-                                    <td>{{ item.status }}</td>
-                                    <td>{{ item.task_reason }}</td>
+                                    <td>{{ item.customer_name or '-' }}</td>
+                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
+                                    <td>{{ item.beskrivelse or item.title or item.task_reason or '-' }}</td>
+                                    <td>{{ item.case_type or item.item_type or '-' }}</td>
+                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
+                                    <td>{{ item.assigned_group_name or '-' }}</td>
+                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
+                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
+                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                     <td>{{ item.due_at.strftime('%d/%m/%Y') if item.due_at else '-' }}</td>
-                                    <td><a href="{{ '/sag/' ~ item.item_id if item.item_type == 'case' else '/ticket/tickets/' ~ item.item_id }}" class="btn btn-sm btn-outline-primary">Åbn</a></td>
                                 </tr>
                                 {% endfor %}
 
                                 {% for item in my_cases %}
                                 <tr>
-                                    <td><span class="badge bg-secondary">Min sag</span></td>
                                     <td>#{{ item.id }}</td>
-                                    <td>{{ item.titel }}</td>
-                                    <td>{{ item.customer_name }}</td>
-                                    <td>{{ item.status }}</td>
-                                    <td>-</td>
+                                    <td>{{ item.customer_name or '-' }}</td>
+                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
+                                    <td>{{ item.beskrivelse or item.titel or '-' }}</td>
+                                    <td>{{ item.case_type or '-' }}</td>
+                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
+                                    <td>{{ item.assigned_group_name or '-' }}</td>
+                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
+                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
+                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                     <td>{{ item.deadline.strftime('%d/%m/%Y') if item.deadline else '-' }}</td>
-                                    <td><a href="/sag/{{ item.id }}" class="btn btn-sm btn-outline-secondary">Åbn</a></td>
                                 </tr>
                                 {% endfor %}
 
                                 {% if not urgent_overdue and not today_tasks and not my_cases %}
                                 <tr>
-                                    <td colspan="8" class="text-center text-muted py-4">Ingen data at vise for denne tekniker.</td>
+                                    <td colspan="11" class="text-center text-muted py-4">Ingen data at vise for denne tekniker.</td>
                                 </tr>
                                 {% endif %}
                             </tbody>

app/ticket/frontend/views.py

@@ -10,7 +10,7 @@ from fastapi.templating import Jinja2Templates
 from typing import Optional, Dict, Any
 from datetime import date
 
-from app.core.database import execute_query, execute_update, execute_query_single
+from app.core.database import execute_query, execute_update, execute_query_single, table_has_column
 
 logger = logging.getLogger(__name__)
 
@@ -18,6 +18,20 @@ router = APIRouter()
 templates = Jinja2Templates(directory="app")
 
 
+def _case_start_date_sql(alias: str = "s") -> str:
+    """Select start_date only when the live schema actually has it."""
+    if table_has_column("sag_sager", "start_date"):
+        return f"{alias}.start_date"
+    return "NULL::date AS start_date"
+
+
+def _case_type_sql(alias: str = "s") -> str:
+    """Select case type across old/new sag schemas."""
+    if table_has_column("sag_sager", "type"):
+        return f"COALESCE({alias}.template_key, {alias}.type, 'ticket') AS case_type"
+    return f"COALESCE({alias}.template_key, 'ticket') AS case_type"
+
+
 @router.get("/", include_in_schema=False)
 async def ticket_root_redirect():
     return RedirectResponse(url="/sag", status_code=302)
@@ -362,6 +376,8 @@ async def new_ticket_page(request: Request):
 
 def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     """Collect live data slices for technician-focused dashboard variants."""
+    case_start_date_sql = _case_start_date_sql()
+    case_type_sql = _case_type_sql()
     user_query = """
         SELECT user_id, COALESCE(full_name, username, CONCAT('Bruger #', user_id::text)) AS display_name
         FROM users
@@ -371,16 +387,34 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     user_result = execute_query(user_query, (technician_user_id,))
     technician_name = user_result[0]["display_name"] if user_result else f"Bruger #{technician_user_id}"
 
-    new_cases_query = """
+    new_cases_query = f"""
         SELECT
             s.id,
             s.titel,
+            s.beskrivelse,
+            s.priority,
             s.status,
             s.created_at,
+            {case_start_date_sql},
+            s.deferred_until,
             s.deadline,
-            COALESCE(c.name, 'Ukendt kunde') AS customer_name
+            {case_type_sql},
+            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+            g.name AS assigned_group_name
         FROM sag_sager s
         LEFT JOIN customers c ON c.id = s.customer_id
+        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+        LEFT JOIN groups g ON g.id = s.assigned_group_id
+        LEFT JOIN LATERAL (
+            SELECT cc.contact_id
+            FROM contact_companies cc
+            WHERE cc.customer_id = c.id
+            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+            LIMIT 1
+        ) cc_first ON true
+        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
         WHERE s.deleted_at IS NULL
           AND s.status = 'åben'
         ORDER BY s.created_at DESC
@@ -388,16 +422,34 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     """
     new_cases = execute_query(new_cases_query)
 
-    my_cases_query = """
+    my_cases_query = f"""
         SELECT
             s.id,
             s.titel,
+            s.beskrivelse,
+            s.priority,
             s.status,
             s.created_at,
+            {case_start_date_sql},
+            s.deferred_until,
             s.deadline,
-            COALESCE(c.name, 'Ukendt kunde') AS customer_name
+            {case_type_sql},
+            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+            g.name AS assigned_group_name
         FROM sag_sager s
         LEFT JOIN customers c ON c.id = s.customer_id
+        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+        LEFT JOIN groups g ON g.id = s.assigned_group_id
+        LEFT JOIN LATERAL (
+            SELECT cc.contact_id
+            FROM contact_companies cc
+            WHERE cc.customer_id = c.id
+            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+            LIMIT 1
+        ) cc_first ON true
+        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
         WHERE s.deleted_at IS NULL
           AND s.ansvarlig_bruger_id = %s
           AND s.status <> 'lukket'
@@ -406,19 +458,36 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     """
     my_cases = execute_query(my_cases_query, (technician_user_id,))
 
-    today_tasks_query = """
+    today_tasks_query = f"""
         SELECT
             'case' AS item_type,
             s.id AS item_id,
             s.titel AS title,
+            s.beskrivelse,
             s.status,
             s.deadline AS due_at,
             s.created_at,
+            {case_start_date_sql},
+            s.deferred_until,
             COALESCE(c.name, 'Ukendt kunde') AS customer_name,
-            NULL::text AS priority,
+            {case_type_sql},
+            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+            g.name AS assigned_group_name,
+            COALESCE(s.priority::text, 'normal') AS priority,
             'Sag deadline i dag' AS task_reason
         FROM sag_sager s
         LEFT JOIN customers c ON c.id = s.customer_id
+        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+        LEFT JOIN groups g ON g.id = s.assigned_group_id
+        LEFT JOIN LATERAL (
+            SELECT cc.contact_id
+            FROM contact_companies cc
+            WHERE cc.customer_id = c.id
+            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+            LIMIT 1
+        ) cc_first ON true
+        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
         WHERE s.deleted_at IS NULL
           AND s.ansvarlig_bruger_id = %s
           AND s.status <> 'lukket'
@@ -430,14 +499,22 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
             'ticket' AS item_type,
             t.id AS item_id,
             t.subject AS title,
+            NULL::text AS beskrivelse,
             t.status,
             NULL::date AS due_at,
             t.created_at,
+            NULL::date AS start_date,
+            NULL::date AS deferred_until,
             COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            'ticket' AS case_type,
+            NULL::text AS kontakt_navn,
+            COALESCE(uu.full_name, uu.username) AS ansvarlig_navn,
+            NULL::text AS assigned_group_name,
             COALESCE(t.priority, 'normal') AS priority,
             'Ticket oprettet i dag' AS task_reason
         FROM tticket_tickets t
         LEFT JOIN customers c ON c.id = t.customer_id
+        LEFT JOIN users uu ON uu.user_id = t.assigned_to_user_id
         WHERE t.assigned_to_user_id = %s
           AND t.status IN ('open', 'in_progress', 'pending_customer')
           AND DATE(t.created_at) = CURRENT_DATE
@@ -447,19 +524,36 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     """
     today_tasks = execute_query(today_tasks_query, (technician_user_id, technician_user_id))
 
-    urgent_overdue_query = """
+    urgent_overdue_query = f"""
         SELECT
             'case' AS item_type,
             s.id AS item_id,
             s.titel AS title,
+            s.beskrivelse,
             s.status,
             s.deadline AS due_at,
             s.created_at,
+            {case_start_date_sql},
+            s.deferred_until,
             COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            {case_type_sql},
+            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+            g.name AS assigned_group_name,
             NULL::text AS priority,
             'Over deadline' AS attention_reason
         FROM sag_sager s
         LEFT JOIN customers c ON c.id = s.customer_id
+        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+        LEFT JOIN groups g ON g.id = s.assigned_group_id
+        LEFT JOIN LATERAL (
+            SELECT cc.contact_id
+            FROM contact_companies cc
+            WHERE cc.customer_id = c.id
+            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+            LIMIT 1
+        ) cc_first ON true
+        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
         WHERE s.deleted_at IS NULL
           AND s.status <> 'lukket'
           AND s.deadline IS NOT NULL
@@ -471,10 +565,17 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
             'ticket' AS item_type,
             t.id AS item_id,
             t.subject AS title,
+            NULL::text AS beskrivelse,
             t.status,
             NULL::date AS due_at,
             t.created_at,
+            NULL::date AS start_date,
+            NULL::date AS deferred_until,
             COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            'ticket' AS case_type,
+            NULL::text AS kontakt_navn,
+            COALESCE(uu.full_name, uu.username) AS ansvarlig_navn,
+            NULL::text AS assigned_group_name,
             COALESCE(t.priority, 'normal') AS priority,
             CASE
                 WHEN t.priority = 'urgent' THEN 'Urgent prioritet'
@@ -482,6 +583,7 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
             END AS attention_reason
         FROM tticket_tickets t
         LEFT JOIN customers c ON c.id = t.customer_id
+        LEFT JOIN users uu ON uu.user_id = t.assigned_to_user_id
         WHERE t.status IN ('open', 'in_progress', 'pending_customer')
           AND COALESCE(t.priority, '') IN ('urgent', 'high')
           AND (t.assigned_to_user_id = %s OR t.assigned_to_user_id IS NULL)
@@ -542,19 +644,36 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     # Get group cases (cases assigned to user's groups)
     group_cases = []
     if user_group_ids:
-        group_cases_query = """
+        group_cases_query = f"""
             SELECT
                 s.id,
                 s.titel,
+                s.beskrivelse,
+                s.priority,
                 s.status,
                 s.created_at,
+                {case_start_date_sql},
+                s.deferred_until,
                 s.deadline,
+                {case_type_sql},
                 s.assigned_group_id,
                 g.name AS group_name,
-                COALESCE(c.name, 'Ukendt kunde') AS customer_name
+                COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+                CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+                COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+                g.name AS assigned_group_name
             FROM sag_sager s
             LEFT JOIN customers c ON c.id = s.customer_id
             LEFT JOIN groups g ON g.id = s.assigned_group_id
+            LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+            LEFT JOIN LATERAL (
+                SELECT cc.contact_id
+                FROM contact_companies cc
+                WHERE cc.customer_id = c.id
+                ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+                LIMIT 1
+            ) cc_first ON true
+            LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
             WHERE s.deleted_at IS NULL
               AND s.assigned_group_id = ANY(%s)
               AND s.status <> 'lukket'

main.py

@@ -16,6 +16,29 @@ from app.core.database import init_db
 from app.core.auth_service import AuthService
 from app.core.database import execute_query_single
 
+
+_users_column_cache: dict[str, bool] = {}
+
+
+def _users_column_exists(column_name: str) -> bool:
+    if column_name in _users_column_cache:
+        return _users_column_cache[column_name]
+
+    result = execute_query_single(
+        """
+        SELECT 1
+        FROM information_schema.columns
+        WHERE table_schema = 'public'
+          AND table_name = 'users'
+          AND column_name = %s
+        LIMIT 1
+        """,
+        (column_name,),
+    )
+    exists = bool(result)
+    _users_column_cache[column_name] = exists
+    return exists
+
 def get_version():
     """Read version from VERSION file"""
     try:
@@ -265,11 +288,16 @@ async def auth_middleware(request: Request, call_next):
                 content={"detail": "Invalid token"}
             )
         user_id = int(payload.get("sub"))
-        user = execute_query_single(
-            "SELECT is_2fa_enabled FROM users WHERE user_id = %s",
-            (user_id,)
-        )
-        is_2fa_enabled = bool(user and user.get("is_2fa_enabled"))
+
+        if _users_column_exists("is_2fa_enabled"):
+            user = execute_query_single(
+                "SELECT COALESCE(is_2fa_enabled, FALSE) AS is_2fa_enabled FROM users WHERE user_id = %s",
+                (user_id,),
+            )
+            is_2fa_enabled = bool(user and user.get("is_2fa_enabled"))
+        else:
+            # Older schemas without 2FA columns should not block authenticated requests.
+            is_2fa_enabled = False
 
         if not is_2fa_enabled:
             allowed_2fa_paths = (

migrations/013_email_system.sql

@@ -37,7 +37,7 @@ CREATE TABLE email_rules (
     updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
     created_by_user_id INTEGER,
     
-    FOREIGN KEY (created_by_user_id) REFERENCES users(id) ON DELETE SET NULL
+    FOREIGN KEY (created_by_user_id) REFERENCES users(user_id) ON DELETE SET NULL
 );
 
 -- Email Messages Table (main storage)
@@ -183,7 +183,7 @@ SELECT
     COUNT(ea.id) as attachment_count_actual,
     er.name as rule_name,
     v.name as supplier_name,
-    tc.customer_name,
+    tc.name as customer_name,
     tcase.title as case_title
 FROM email_messages em
 LEFT JOIN email_attachments ea ON em.id = ea.email_id
@@ -193,7 +193,7 @@ LEFT JOIN tmodule_customers tc ON em.customer_id = tc.id
 LEFT JOIN tmodule_cases tcase ON em.linked_case_id = tcase.id
 WHERE em.deleted_at IS NULL 
     AND em.status IN ('new', 'error')
-GROUP BY em.id, er.name, v.name, tc.customer_name, tcase.title
+GROUP BY em.id, er.name, v.name, tc.name, tcase.title
 ORDER BY em.received_date DESC;
 
 -- View for recent email activity

migrations/026_ticket_enhancements.sql

@@ -27,9 +27,9 @@ CREATE TABLE IF NOT EXISTS tticket_relations (
     CONSTRAINT no_self_reference CHECK (ticket_id != related_ticket_id)
 );
 
-CREATE INDEX idx_tticket_relations_ticket ON tticket_relations(ticket_id);
-CREATE INDEX idx_tticket_relations_related ON tticket_relations(related_ticket_id);
-CREATE INDEX idx_tticket_relations_type ON tticket_relations(relation_type);
+CREATE INDEX IF NOT EXISTS idx_tticket_relations_ticket ON tticket_relations(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_relations_related ON tticket_relations(related_ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_relations_type ON tticket_relations(relation_type);
 
 -- View for at finde alle relationer for en ticket (begge retninger)
 CREATE OR REPLACE VIEW tticket_all_relations AS
@@ -90,10 +90,10 @@ CREATE TABLE IF NOT EXISTS tticket_calendar_events (
     completed_at TIMESTAMP
 );
 
-CREATE INDEX idx_tticket_calendar_ticket ON tticket_calendar_events(ticket_id);
-CREATE INDEX idx_tticket_calendar_date ON tticket_calendar_events(event_date);
-CREATE INDEX idx_tticket_calendar_type ON tticket_calendar_events(event_type);
-CREATE INDEX idx_tticket_calendar_status ON tticket_calendar_events(status);
+CREATE INDEX IF NOT EXISTS idx_tticket_calendar_ticket ON tticket_calendar_events(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_calendar_date ON tticket_calendar_events(event_date);
+CREATE INDEX IF NOT EXISTS idx_tticket_calendar_type ON tticket_calendar_events(event_type);
+CREATE INDEX IF NOT EXISTS idx_tticket_calendar_status ON tticket_calendar_events(status);
 
 -- ============================================================================
 -- TEMPLATES (svarskabeloner, guides, standardbreve)
@@ -128,8 +128,8 @@ CREATE TABLE IF NOT EXISTS tticket_templates (
     usage_count INTEGER DEFAULT 0
 );
 
-CREATE INDEX idx_tticket_templates_category ON tticket_templates(category);
-CREATE INDEX idx_tticket_templates_active ON tticket_templates(is_active);
+CREATE INDEX IF NOT EXISTS idx_tticket_templates_category ON tticket_templates(category);
+CREATE INDEX IF NOT EXISTS idx_tticket_templates_active ON tticket_templates(is_active);
 
 -- ============================================================================
 -- TEMPLATE USAGE LOG (hvornår blev skabeloner brugt)
@@ -143,8 +143,8 @@ CREATE TABLE IF NOT EXISTS tticket_template_usage (
     was_modified BOOLEAN DEFAULT false  -- Blev template redigeret før afsendelse?
 );
 
-CREATE INDEX idx_tticket_template_usage_template ON tticket_template_usage(template_id);
-CREATE INDEX idx_tticket_template_usage_ticket ON tticket_template_usage(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_template_usage_template ON tticket_template_usage(template_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_template_usage_ticket ON tticket_template_usage(ticket_id);
 
 -- ============================================================================
 -- AI SUGGESTIONS (forslag til actions - aldrig automatisk)
@@ -186,10 +186,10 @@ CREATE TABLE IF NOT EXISTS tticket_ai_suggestions (
     expires_at TIMESTAMP  -- Forslag udløber efter X dage
 );
 
-CREATE INDEX idx_tticket_ai_suggestions_ticket ON tticket_ai_suggestions(ticket_id);
-CREATE INDEX idx_tticket_ai_suggestions_type ON tticket_ai_suggestions(suggestion_type);
-CREATE INDEX idx_tticket_ai_suggestions_status ON tticket_ai_suggestions(status);
-CREATE INDEX idx_tticket_ai_suggestions_created ON tticket_ai_suggestions(created_at);
+CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_ticket ON tticket_ai_suggestions(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_type ON tticket_ai_suggestions(suggestion_type);
+CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_status ON tticket_ai_suggestions(status);
+CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_created ON tticket_ai_suggestions(created_at);
 
 -- ============================================================================
 -- EMAIL METADATA (udvidet til contact identification)
@@ -227,9 +227,9 @@ CREATE TABLE IF NOT EXISTS tticket_email_metadata (
     updated_at TIMESTAMP
 );
 
-CREATE INDEX idx_tticket_email_ticket ON tticket_email_metadata(ticket_id);
-CREATE INDEX idx_tticket_email_message_id ON tticket_email_metadata(message_id);
-CREATE INDEX idx_tticket_email_from ON tticket_email_metadata(from_email);
+CREATE INDEX IF NOT EXISTS idx_tticket_email_ticket ON tticket_email_metadata(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_email_message_id ON tticket_email_metadata(message_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_email_from ON tticket_email_metadata(from_email);
 
 -- ============================================================================
 -- Tilføj manglende kolonner til existing tticket_tickets
@@ -265,9 +265,15 @@ CREATE TABLE IF NOT EXISTS tticket_audit_log (
     metadata JSONB  -- Additional context
 );
 
-CREATE INDEX idx_tticket_audit_ticket ON tticket_audit_log(ticket_id);
-CREATE INDEX idx_tticket_audit_action ON tticket_audit_log(action);
-CREATE INDEX idx_tticket_audit_performed ON tticket_audit_log(performed_at DESC);
+ALTER TABLE tticket_audit_log
+    ADD COLUMN IF NOT EXISTS field_name VARCHAR(100),
+    ADD COLUMN IF NOT EXISTS performed_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    ADD COLUMN IF NOT EXISTS reason TEXT,
+    ADD COLUMN IF NOT EXISTS metadata JSONB;
+
+CREATE INDEX IF NOT EXISTS idx_tticket_audit_ticket ON tticket_audit_log(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_audit_action ON tticket_audit_log(action);
+CREATE INDEX IF NOT EXISTS idx_tticket_audit_performed ON tticket_audit_log(performed_at DESC);
 
 -- ============================================================================
 -- TRIGGERS for audit logging

migrations/031_add_is_travel_column.sql

@@ -24,7 +24,17 @@ ADD COLUMN IF NOT EXISTS time_date DATE;
 ALTER TABLE tmodule_order_lines
 ADD COLUMN IF NOT EXISTS is_travel BOOLEAN DEFAULT false;
 
--- Log migration
-INSERT INTO migration_log (migration_name, applied_at)
-VALUES ('031_add_is_travel_column', CURRENT_TIMESTAMP)
-ON CONFLICT DO NOTHING;
+-- Log migration when the legacy tracking table exists
+DO $$
+BEGIN
+    IF EXISTS (
+        SELECT 1
+        FROM information_schema.tables
+        WHERE table_schema = 'public'
+          AND table_name = 'migration_log'
+    ) THEN
+        INSERT INTO migration_log (migration_name, applied_at)
+        VALUES ('031_add_is_travel_column', CURRENT_TIMESTAMP)
+        ON CONFLICT DO NOTHING;
+    END IF;
+END $$;

migrations/056_email_import_method.sql

@@ -4,13 +4,13 @@
 
 -- Add import_method column
 ALTER TABLE email_messages 
-ADD COLUMN import_method VARCHAR(50) DEFAULT 'imap';
+ADD COLUMN IF NOT EXISTS import_method VARCHAR(50) DEFAULT 'imap';
 
 -- Add comment
 COMMENT ON COLUMN email_messages.import_method IS 'How the email was imported: imap, graph_api, or manual_upload';
 
 -- Create index for filtering by import method
-CREATE INDEX idx_email_messages_import_method ON email_messages(import_method);
+CREATE INDEX IF NOT EXISTS idx_email_messages_import_method ON email_messages(import_method);
 
 -- Update existing records to reflect their actual source
 -- (all existing emails were fetched via IMAP or Graph API)
@@ -20,5 +20,8 @@ WHERE import_method IS NULL;
 
 -- Add constraint to ensure valid values
 ALTER TABLE email_messages
-ADD CONSTRAINT chk_email_import_method 
+DROP CONSTRAINT IF EXISTS chk_email_import_method;
+
+ALTER TABLE email_messages
+ADD CONSTRAINT chk_email_import_method
 CHECK (import_method IN ('imap', 'graph_api', 'manual_upload'));

migrations/069_conversation_category.sql

@@ -1,5 +1,5 @@
 -- 069_conversation_category.sql
 -- Add category column for conversation classification
 
-ALTER TABLE conversations ADD COLUMN category VARCHAR(50) DEFAULT 'General';
+ALTER TABLE conversations ADD COLUMN IF NOT EXISTS category VARCHAR(50) DEFAULT 'General';
 COMMENT ON COLUMN conversations.category IS 'Conversation Category: General, Support, Sales, Internal, Meeting';

migrations/072_add_category_to_conversations.sql

@@ -1,4 +1,4 @@
 -- 072_add_category_to_conversations.sql
 
-ALTER TABLE conversations ADD COLUMN category VARCHAR(50) DEFAULT 'General';
+ALTER TABLE conversations ADD COLUMN IF NOT EXISTS category VARCHAR(50) DEFAULT 'General';
 COMMENT ON COLUMN conversations.category IS 'Category of the conversation (e.g. Sales, Support, General)';

migrations/082_sag_comments.sql

@@ -11,4 +11,4 @@ CREATE TABLE IF NOT EXISTS sag_kommentarer (
     deleted_at TIMESTAMP WITH TIME ZONE DEFAULT NULL
 );
 
-CREATE INDEX idx_sag_kommentarer_sag_id ON sag_comments(sag_id);
+CREATE INDEX IF NOT EXISTS idx_sag_kommentarer_sag_id ON sag_kommentarer(sag_id);

migrations/115_anydesk_sessions.sql

@@ -51,7 +51,7 @@ SELECT
     s.customer_id,
     cust.name as customer_name,
     s.sag_id,
-    sag.title as sag_title,
+    sag.titel as sag_title,
     s.session_link,
     s.started_at,
     s.ended_at,

migrations/144_tags_brand_type_catch_words.sql

@@ -0,0 +1,39 @@
+-- Migration 144: Extend tags with brand/type classes and catch words
+
+-- Add catch words storage for tag suggestion matching
+ALTER TABLE tags
+ADD COLUMN IF NOT EXISTS catch_words_json JSONB NOT NULL DEFAULT '[]'::jsonb;
+
+-- Extend allowed tag types to include brand and type
+DO $$
+DECLARE
+    constraint_name text;
+BEGIN
+    ALTER TABLE tags DROP CONSTRAINT IF EXISTS tags_type_check;
+
+    FOR constraint_name IN
+        SELECT con.conname
+        FROM pg_constraint con
+        JOIN pg_class rel ON rel.oid = con.conrelid
+        WHERE rel.relname = 'tags'
+          AND con.contype = 'c'
+          AND pg_get_constraintdef(con.oid) ILIKE '%type IN (%'
+    LOOP
+        EXECUTE format('ALTER TABLE tags DROP CONSTRAINT %I', constraint_name);
+    END LOOP;
+END $$;
+
+ALTER TABLE tags
+ADD CONSTRAINT tags_type_check
+CHECK (type IN ('workflow', 'status', 'category', 'priority', 'billing', 'brand', 'type'));
+
+-- Seed a couple of starter tags for the new classes
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('Microsoft', 'brand', 'Brand tag for Microsoft related cases', '#006d77', 'bi-microsoft', true, '["microsoft","ms 365","office 365","azure"]'::jsonb),
+    ('Adobe', 'brand', 'Brand tag for Adobe related cases', '#006d77', 'bi-box', true, '["adobe","acrobat","creative cloud"]'::jsonb),
+    ('Printer', 'type', 'Type tag for printer related work', '#5c677d', 'bi-printer', true, '["printer","toner","print","scanner"]'::jsonb),
+    ('Email', 'type', 'Type tag for mail related work', '#5c677d', 'bi-envelope', true, '["mail","email","outlook","smtp","imap"]'::jsonb)
+ON CONFLICT (name, type) DO NOTHING;
+
+COMMENT ON COLUMN tags.catch_words_json IS 'JSON array of catch words used for automated tag suggestions';

migrations/145_seed_brand_tags_a_z.sql

@@ -0,0 +1,51 @@
+-- Migration 145: Seed brand tags (A-Z starter set)
+-- DEPRECATED: Superseded by migration 147 (master brand + type seed).
+-- Keep for historical traceability; do not run together with 147.
+
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('3 Mobil', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["3 mobil", "3"]'::jsonb),
+    ('ABA', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["aba"]'::jsonb),
+    ('Android', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["android"]'::jsonb),
+    ('Anydesk', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["anydesk"]'::jsonb),
+    ('Apple', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["apple", "iphone", "ipad", "macbook"]'::jsonb),
+    ('Bitwarden', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bitwarden"]'::jsonb),
+    ('BMC Networks', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc networks", "bmc"]'::jsonb),
+    ('BMC Webhosting', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc webhosting"]'::jsonb),
+    ('Brother', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["brother"]'::jsonb),
+    ('Canon', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["canon"]'::jsonb),
+    ('Cisco', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cisco"]'::jsonb),
+    ('Clickshare', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["clickshare", "barco"]'::jsonb),
+    ('CTS', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cts"]'::jsonb),
+    ('Dropbox', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["dropbox"]'::jsonb),
+    ('Epson', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["epson"]'::jsonb),
+    ('ESET', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["eset"]'::jsonb),
+    ('GlobalConnect', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["globalconnect"]'::jsonb),
+    ('Google', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["google", "gmail", "workspace"]'::jsonb),
+    ('HP', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["hp", "hewlett packard"]'::jsonb),
+    ('IBAK', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ibak"]'::jsonb),
+    ('IP Nordic', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ip nordic"]'::jsonb),
+    ('Lenovo', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["lenovo", "thinkpad"]'::jsonb),
+    ('Microsoft', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["microsoft", "windows", "azure", "teams"]'::jsonb),
+    ('Nextcloud', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nextcloud"]'::jsonb),
+    ('NFTV', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nftv"]'::jsonb),
+    ('Office 365', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["office 365", "o365", "m365", "microsoft 365"]'::jsonb),
+    ('Philips', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["philips"]'::jsonb),
+    ('Pronestor/Planner', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["pronestor", "planner"]'::jsonb),
+    ('Refurb', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["refurb"]'::jsonb),
+    ('Samsung', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["samsung"]'::jsonb),
+    ('Sentia', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["sentia"]'::jsonb),
+    ('Simply-CRM', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["simply-crm", "simply crm"]'::jsonb),
+    ('Syncplify', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["syncplify"]'::jsonb),
+    ('TDC', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["tdc"]'::jsonb),
+    ('Teltonika', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["teltonika"]'::jsonb),
+    ('The Union', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["the union"]'::jsonb),
+    ('Ubiquiti', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ubiquiti", "unifi"]'::jsonb),
+    ('Vincentz', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["vincentz"]'::jsonb),
+    ('VisionLine', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["visionline"]'::jsonb),
+    ('Yealink', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["yealink"]'::jsonb)
+ON CONFLICT (name, type) DO UPDATE
+SET
+    is_active = EXCLUDED.is_active,
+    catch_words_json = EXCLUDED.catch_words_json,
+    updated_at = CURRENT_TIMESTAMP;

migrations/146_seed_type_tags_case_types.sql

@@ -0,0 +1,101 @@
+-- Migration 146: Seed type tags (case type starter set)
+-- DEPRECATED: Superseded by migration 147 (master brand + type seed).
+-- Keep for historical traceability; do not run together with 147.
+
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('4g / 5g modem', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["4g", "5g", "modem"]'::jsonb),
+    ('Accounting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["accounting", "bogholderi"]'::jsonb),
+    ('Adgangskode', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["adgangskode", "password"]'::jsonb),
+    ('Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["andet"]'::jsonb),
+    ('Antivirus', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["antivirus", "virus"]'::jsonb),
+    ('Arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["arkiv"]'::jsonb),
+    ('AV udstyr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["av udstyr", "av"]'::jsonb),
+    ('Backup', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["backup"]'::jsonb),
+    ('BMC Mobil recorder', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["bmc mobil recorder", "mobil recorder"]'::jsonb),
+    ('Booking system', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["booking system", "booking"]'::jsonb),
+    ('DHCP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dhcp"]'::jsonb),
+    ('DNS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dns"]'::jsonb),
+    ('Domæne/Web', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["domæne", "domain", "web"]'::jsonb),
+    ('Drift', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["drift", "operations"]'::jsonb),
+    ('Dropbox', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dropbox"]'::jsonb),
+    ('Email', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["email", "e-mail"]'::jsonb),
+    ('Faktura spørgsmål', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura spørgsmål", "invoice question"]'::jsonb),
+    ('Faktura til betaling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura til betaling", "invoice payment"]'::jsonb),
+    ('Hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware"]'::jsonb),
+    ('Hardware order', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware order", "hardware ordre"]'::jsonb),
+    ('Headset', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["headset"]'::jsonb),
+    ('Hosting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hosting"]'::jsonb),
+    ('IBAK', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ibak"]'::jsonb),
+    ('Info/møde skærm', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["infoskærm", "møde skærm", "info skærm"]'::jsonb),
+    ('Installation af hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["installation af hardware", "hardware installation"]'::jsonb),
+    ('Internet forbindelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["internet forbindelse", "internet"]'::jsonb),
+    ('Invoice', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["invoice", "faktura"]'::jsonb),
+    ('IP telefon', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ip telefon", "voip telefon"]'::jsonb),
+    ('Kalender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalender", "calendar"]'::jsonb),
+    ('Kalenderopsætning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalenderopsætning", "calendar setup"]'::jsonb),
+    ('Kreditering', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kreditering", "credit note"]'::jsonb),
+    ('Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["licenser", "licenses"]'::jsonb),
+    ('M365 - Defender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 defender", "defender"]'::jsonb),
+    ('M365 - Entra/Azure', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 entra", "entra", "azure"]'::jsonb),
+    ('M365 - Intune', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 intune", "intune"]'::jsonb),
+    ('M365 - Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 licenser", "m365 licenses"]'::jsonb),
+    ('M365 - Office', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 office", "office"]'::jsonb),
+    ('M365 - Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 sharepoint", "sharepoint"]'::jsonb),
+    ('M365 - Users', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 users", "users"]'::jsonb),
+    ('MacOS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["macos", "mac"]'::jsonb),
+    ('Mail', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail", "email"]'::jsonb),
+    ('Mail-arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail-arkiv", "mail arkiv"]'::jsonb),
+    ('MFA / 2FA', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mfa", "2fa"]'::jsonb),
+    ('Mobil', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mobil", "mobile"]'::jsonb),
+    ('NAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nas"]'::jsonb),
+    ('Nedbrud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nedbrud", "outage"]'::jsonb),
+    ('Netværk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["netværk", "network"]'::jsonb),
+    ('Nextcloud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nextcloud"]'::jsonb),
+    ('NP ind/ud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["np ind/ud", "nummerportering"]'::jsonb),
+    ('Ny fiber kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny fiber kunde", "fiber kunde"]'::jsonb),
+    ('Ny hosting kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny hosting kunde", "hosting kunde"]'::jsonb),
+    ('Ny IT kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny it kunde", "it kunde"]'::jsonb),
+    ('Ny kontorhotel kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny kontorhotel kunde", "kontorhotel"]'::jsonb),
+    ('Ny telefoni kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny telefoni kunde", "telefoni kunde"]'::jsonb),
+    ('Offboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["offboarding"]'::jsonb),
+    ('Onboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["onboarding"]'::jsonb),
+    ('Oprettelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprettelse", "create"]'::jsonb),
+    ('Oprydning / Geninstallation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprydning", "geninstallation"]'::jsonb),
+    ('Opsætning / Installation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsætning", "installation", "setup"]'::jsonb),
+    ('Opsigelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsigelse", "termination"]'::jsonb),
+    ('Printer', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["printer"]'::jsonb),
+    ('RDP/Fjernskrivebord', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["rdp", "fjernskrivebord", "remote desktop"]'::jsonb),
+    ('Router / Firewall', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["router", "firewall"]'::jsonb),
+    ('Send faktura', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["send faktura", "send invoice"]'::jsonb),
+    ('Server - Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server andet", "server"]'::jsonb),
+    ('Server - SFTP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server sftp", "sftp"]'::jsonb),
+    ('Server - TrueNAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["truenas", "server truenas"]'::jsonb),
+    ('Server - Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server windows", "windows server"]'::jsonb),
+    ('Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sharepoint"]'::jsonb),
+    ('Sikkerhed', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sikkerhed", "security"]'::jsonb),
+    ('Simkort', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["simkort", "sim card"]'::jsonb),
+    ('Små ændringer!!!!!!!', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["små ændringer", "small changes"]'::jsonb),
+    ('Software', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["software"]'::jsonb),
+    ('Spærring', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["spærring", "block"]'::jsonb),
+    ('Switch', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["switch"]'::jsonb),
+    ('Teams', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["teams", "microsoft teams"]'::jsonb),
+    ('Telefonnr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["telefonnr", "telefonnummer"]'::jsonb),
+    ('Udlejning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udlejning", "rental"]'::jsonb),
+    ('Udvikling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udvikling", "development"]'::jsonb),
+    ('Uisp', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["uisp"]'::jsonb),
+    ('Unifi', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["unifi"]'::jsonb),
+    ('Vagtkald', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vagtkald"]'::jsonb),
+    ('Voip', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["voip"]'::jsonb),
+    ('VPN', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vpn"]'::jsonb),
+    ('WEB', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["web", "website"]'::jsonb),
+    ('WIFI', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["wifi", "wi-fi"]'::jsonb),
+    ('Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows"]'::jsonb),
+    ('Windows AD', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows ad", "active directory", "ad"]'::jsonb),
+    ('Workspace / Office365', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["workspace", "office365", "office 365"]'::jsonb),
+    ('Anydesk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["anydesk"]'::jsonb)
+ON CONFLICT (name, type) DO UPDATE
+SET
+    is_active = EXCLUDED.is_active,
+    catch_words_json = EXCLUDED.catch_words_json,
+    updated_at = CURRENT_TIMESTAMP;

migrations/147_seed_brand_and_type_tags_master.sql

@@ -0,0 +1,148 @@
+-- Migration 147: Master seed for brand + type tags
+-- Depends on migration 144 (brand/type + catch_words_json)
+
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('3 Mobil', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["3 mobil", "3"]'::jsonb),
+    ('ABA', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["aba"]'::jsonb),
+    ('Android', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["android"]'::jsonb),
+    ('Anydesk', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["anydesk"]'::jsonb),
+    ('Apple', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["apple", "iphone", "ipad", "macbook"]'::jsonb),
+    ('Bitwarden', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bitwarden"]'::jsonb),
+    ('BMC Networks', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc networks", "bmc"]'::jsonb),
+    ('BMC Webhosting', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc webhosting"]'::jsonb),
+    ('Brother', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["brother"]'::jsonb),
+    ('Canon', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["canon"]'::jsonb),
+    ('Cisco', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cisco"]'::jsonb),
+    ('Clickshare', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["clickshare", "barco"]'::jsonb),
+    ('CTS', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cts"]'::jsonb),
+    ('Dropbox', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["dropbox"]'::jsonb),
+    ('Epson', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["epson"]'::jsonb),
+    ('ESET', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["eset"]'::jsonb),
+    ('GlobalConnect', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["globalconnect"]'::jsonb),
+    ('Google', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["google", "gmail", "workspace"]'::jsonb),
+    ('HP', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["hp", "hewlett packard"]'::jsonb),
+    ('IBAK', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ibak"]'::jsonb),
+    ('IP Nordic', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ip nordic"]'::jsonb),
+    ('Lenovo', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["lenovo", "thinkpad"]'::jsonb),
+    ('Microsoft', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["microsoft", "windows", "azure", "teams"]'::jsonb),
+    ('Nextcloud', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nextcloud"]'::jsonb),
+    ('NFTV', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nftv"]'::jsonb),
+    ('Office 365', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["office 365", "o365", "m365", "microsoft 365"]'::jsonb),
+    ('Philips', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["philips"]'::jsonb),
+    ('Pronestor/Planner', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["pronestor", "planner"]'::jsonb),
+    ('Refurb', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["refurb"]'::jsonb),
+    ('Samsung', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["samsung"]'::jsonb),
+    ('Sentia', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["sentia"]'::jsonb),
+    ('Simply-CRM', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["simply-crm", "simply crm"]'::jsonb),
+    ('Syncplify', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["syncplify"]'::jsonb),
+    ('TDC', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["tdc"]'::jsonb),
+    ('Teltonika', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["teltonika"]'::jsonb),
+    ('The Union', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["the union"]'::jsonb),
+    ('Ubiquiti', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ubiquiti", "unifi"]'::jsonb),
+    ('Vincentz', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["vincentz"]'::jsonb),
+    ('VisionLine', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["visionline"]'::jsonb),
+    ('Yealink', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["yealink"]'::jsonb)
+ON CONFLICT (name, type) DO UPDATE
+SET
+    is_active = EXCLUDED.is_active,
+    catch_words_json = EXCLUDED.catch_words_json,
+    updated_at = CURRENT_TIMESTAMP;
+
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('4g / 5g modem', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["4g", "5g", "modem"]'::jsonb),
+    ('Accounting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["accounting", "bogholderi"]'::jsonb),
+    ('Adgangskode', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["adgangskode", "password"]'::jsonb),
+    ('Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["andet"]'::jsonb),
+    ('Antivirus', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["antivirus", "virus"]'::jsonb),
+    ('Arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["arkiv"]'::jsonb),
+    ('AV udstyr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["av udstyr", "av"]'::jsonb),
+    ('Backup', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["backup"]'::jsonb),
+    ('BMC Mobil recorder', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["bmc mobil recorder", "mobil recorder"]'::jsonb),
+    ('Booking system', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["booking system", "booking"]'::jsonb),
+    ('DHCP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dhcp"]'::jsonb),
+    ('DNS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dns"]'::jsonb),
+    ('Domæne/Web', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["domæne", "domain", "web"]'::jsonb),
+    ('Drift', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["drift", "operations"]'::jsonb),
+    ('Dropbox', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dropbox"]'::jsonb),
+    ('Email', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["email", "e-mail"]'::jsonb),
+    ('Faktura spørgsmål', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura spørgsmål", "invoice question"]'::jsonb),
+    ('Faktura til betaling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura til betaling", "invoice payment"]'::jsonb),
+    ('Hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware"]'::jsonb),
+    ('Hardware order', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware order", "hardware ordre"]'::jsonb),
+    ('Headset', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["headset"]'::jsonb),
+    ('Hosting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hosting"]'::jsonb),
+    ('IBAK', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ibak"]'::jsonb),
+    ('Info/møde skærm', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["infoskærm", "møde skærm", "info skærm"]'::jsonb),
+    ('Installation af hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["installation af hardware", "hardware installation"]'::jsonb),
+    ('Internet forbindelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["internet forbindelse", "internet"]'::jsonb),
+    ('Invoice', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["invoice", "faktura"]'::jsonb),
+    ('IP telefon', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ip telefon", "voip telefon"]'::jsonb),
+    ('Kalender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalender", "calendar"]'::jsonb),
+    ('Kalenderopsætning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalenderopsætning", "calendar setup"]'::jsonb),
+    ('Kreditering', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kreditering", "credit note"]'::jsonb),
+    ('Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["licenser", "licenses"]'::jsonb),
+    ('M365 - Defender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 defender", "defender"]'::jsonb),
+    ('M365 - Entra/Azure', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 entra", "entra", "azure"]'::jsonb),
+    ('M365 - Intune', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 intune", "intune"]'::jsonb),
+    ('M365 - Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 licenser", "m365 licenses"]'::jsonb),
+    ('M365 - Office', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 office", "office"]'::jsonb),
+    ('M365 - Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 sharepoint", "sharepoint"]'::jsonb),
+    ('M365 - Users', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 users", "users"]'::jsonb),
+    ('MacOS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["macos", "mac"]'::jsonb),
+    ('Mail', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail", "email"]'::jsonb),
+    ('Mail-arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail-arkiv", "mail arkiv"]'::jsonb),
+    ('MFA / 2FA', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mfa", "2fa"]'::jsonb),
+    ('Mobil', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mobil", "mobile"]'::jsonb),
+    ('NAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nas"]'::jsonb),
+    ('Nedbrud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nedbrud", "outage"]'::jsonb),
+    ('Netværk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["netværk", "network"]'::jsonb),
+    ('Nextcloud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nextcloud"]'::jsonb),
+    ('NP ind/ud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["np ind/ud", "nummerportering"]'::jsonb),
+    ('Ny fiber kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny fiber kunde", "fiber kunde"]'::jsonb),
+    ('Ny hosting kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny hosting kunde", "hosting kunde"]'::jsonb),
+    ('Ny IT kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny it kunde", "it kunde"]'::jsonb),
+    ('Ny kontorhotel kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny kontorhotel kunde", "kontorhotel"]'::jsonb),
+    ('Ny telefoni kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny telefoni kunde", "telefoni kunde"]'::jsonb),
+    ('Offboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["offboarding"]'::jsonb),
+    ('Onboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["onboarding"]'::jsonb),
+    ('Oprettelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprettelse", "create"]'::jsonb),
+    ('Oprydning / Geninstallation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprydning", "geninstallation"]'::jsonb),
+    ('Opsætning / Installation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsætning", "installation", "setup"]'::jsonb),
+    ('Opsigelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsigelse", "termination"]'::jsonb),
+    ('Printer', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["printer"]'::jsonb),
+    ('RDP/Fjernskrivebord', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["rdp", "fjernskrivebord", "remote desktop"]'::jsonb),
+    ('Router / Firewall', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["router", "firewall"]'::jsonb),
+    ('Send faktura', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["send faktura", "send invoice"]'::jsonb),
+    ('Server - Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server andet", "server"]'::jsonb),
+    ('Server - SFTP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server sftp", "sftp"]'::jsonb),
+    ('Server - TrueNAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["truenas", "server truenas"]'::jsonb),
+    ('Server - Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server windows", "windows server"]'::jsonb),
+    ('Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sharepoint"]'::jsonb),
+    ('Sikkerhed', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sikkerhed", "security"]'::jsonb),
+    ('Simkort', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["simkort", "sim card"]'::jsonb),
+    ('Små ændringer!!!!!!!', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["små ændringer", "small changes"]'::jsonb),
+    ('Software', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["software"]'::jsonb),
+    ('Spærring', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["spærring", "block"]'::jsonb),
+    ('Switch', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["switch"]'::jsonb),
+    ('Teams', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["teams", "microsoft teams"]'::jsonb),
+    ('Telefonnr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["telefonnr", "telefonnummer"]'::jsonb),
+    ('Udlejning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udlejning", "rental"]'::jsonb),
+    ('Udvikling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udvikling", "development"]'::jsonb),
+    ('Uisp', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["uisp"]'::jsonb),
+    ('Unifi', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["unifi"]'::jsonb),
+    ('Vagtkald', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vagtkald"]'::jsonb),
+    ('Voip', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["voip"]'::jsonb),
+    ('VPN', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vpn"]'::jsonb),
+    ('WEB', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["web", "website"]'::jsonb),
+    ('WIFI', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["wifi", "wi-fi"]'::jsonb),
+    ('Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows"]'::jsonb),
+    ('Windows AD', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows ad", "active directory", "ad"]'::jsonb),
+    ('Workspace / Office365', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["workspace", "office365", "office 365"]'::jsonb),
+    ('Anydesk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["anydesk"]'::jsonb)
+ON CONFLICT (name, type) DO UPDATE
+SET
+    is_active = EXCLUDED.is_active,
+    catch_words_json = EXCLUDED.catch_words_json,
+    updated_at = CURRENT_TIMESTAMP;

migrations/148_sag_todo_next_flag.sql

@@ -0,0 +1,5 @@
+-- Add persistent next-task selection for case todo steps
+ALTER TABLE sag_todo_steps
+ADD COLUMN IF NOT EXISTS is_next BOOLEAN NOT NULL DEFAULT FALSE;
+
+CREATE INDEX IF NOT EXISTS idx_sag_todo_steps_is_next ON sag_todo_steps (sag_id, is_next);

scripts/run_migrations.py

@@ -0,0 +1,159 @@
+#!/usr/bin/env python3
+import argparse
+import logging
+import os
+import re
+import sys
+from pathlib import Path
+
+import psycopg2
+
+
+ROOT = Path(__file__).resolve().parents[1]
+if str(ROOT) not in sys.path:
+    sys.path.insert(0, str(ROOT))
+
+from app.core.config import settings
+
+
+logging.basicConfig(level=logging.INFO, format="%(message)s")
+logger = logging.getLogger(__name__)
+
+NUMBERED_SQL_RE = re.compile(r"^\d+.*\.sql$")
+
+
+def parse_args() -> argparse.Namespace:
+    parser = argparse.ArgumentParser(
+        description="Run BMC Hub SQL migrations against the configured PostgreSQL database."
+    )
+    parser.add_argument(
+        "files",
+        nargs="*",
+        help="Specific SQL files to run, relative to repo root (for example migrations/145_sag_start_date.sql).",
+    )
+    parser.add_argument(
+        "--all",
+        action="store_true",
+        help="Run all numbered SQL files from ./migrations in numeric order. Default when no files are provided.",
+    )
+    parser.add_argument(
+        "--module",
+        action="append",
+        default=[],
+        help="Also run numbered SQL files from a module migration directory, relative to repo root.",
+    )
+    parser.add_argument(
+        "--dry-run",
+        action="store_true",
+        help="Print the files that would run without executing them.",
+    )
+    parser.add_argument(
+        "--stop-on-error",
+        action="store_true",
+        help="Stop immediately on the first migration failure.",
+    )
+    return parser.parse_args()
+
+
+def patch_database_url_for_local_dev() -> None:
+    if "@postgres" in settings.DATABASE_URL:
+        logger.info("Patching DATABASE_URL for local run")
+        settings.DATABASE_URL = settings.DATABASE_URL.replace("@postgres", "@localhost").replace(":5432", ":5433")
+
+
+def collect_numbered_sql(directory: Path) -> list[Path]:
+    files = [p for p in directory.glob("*.sql") if NUMBERED_SQL_RE.match(p.name)]
+    files.sort(key=lambda p: (int(re.match(r"^(\d+)", p.name).group(1)), p.name))
+    return files
+
+
+def resolve_explicit_files(file_args: list[str]) -> list[Path]:
+    resolved = []
+    for raw in file_args:
+        path = (ROOT / raw).resolve()
+        if not path.exists():
+            raise FileNotFoundError(f"Migration file not found: {raw}")
+        resolved.append(path)
+    return resolved
+
+
+def build_file_list(args: argparse.Namespace) -> list[Path]:
+    files: list[Path] = []
+
+    if args.files:
+        files.extend(resolve_explicit_files(args.files))
+    else:
+        files.extend(collect_numbered_sql(ROOT / "migrations"))
+
+    for module_dir in args.module:
+        path = (ROOT / module_dir).resolve()
+        if not path.exists() or not path.is_dir():
+            raise FileNotFoundError(f"Module migration directory not found: {module_dir}")
+        files.extend(collect_numbered_sql(path))
+
+    # Preserve order but remove duplicates.
+    unique_files: list[Path] = []
+    seen: set[Path] = set()
+    for path in files:
+        if path not in seen:
+            unique_files.append(path)
+            seen.add(path)
+
+    return unique_files
+
+
+def run_files(files: list[Path], dry_run: bool, stop_on_error: bool) -> int:
+    if not files:
+        logger.info("No migration files selected.")
+        return 0
+
+    if dry_run:
+        for path in files:
+            logger.info("DRY %s", path.relative_to(ROOT))
+        return 0
+
+    conn = psycopg2.connect(settings.DATABASE_URL)
+    conn.autocommit = False
+    cur = conn.cursor()
+    failures: list[tuple[Path, str]] = []
+
+    try:
+        for path in files:
+            rel = path.relative_to(ROOT)
+            sql = path.read_text(encoding="utf-8")
+            try:
+                cur.execute(sql)
+                conn.commit()
+                logger.info("OK %s", rel)
+            except Exception as exc:
+                conn.rollback()
+                message = str(exc).strip().splitlines()[0]
+                failures.append((path, message))
+                logger.error("FAIL %s: %s", rel, message)
+                if stop_on_error:
+                    break
+    finally:
+        cur.close()
+        conn.close()
+
+    if failures:
+        logger.error("")
+        logger.error("Failed migrations:")
+        for path, message in failures:
+            logger.error("- %s: %s", path.relative_to(ROOT), message)
+        return 1
+
+    logger.info("")
+    logger.info("All selected migrations completed successfully.")
+    return 0
+
+
+def main() -> int:
+    args = parse_args()
+    patch_database_url_for_local_dev()
+    files = build_file_list(args)
+    return run_files(files, dry_run=args.dry_run, stop_on_error=args.stop_on_error)
+
+
+if __name__ == "__main__":
+    raise SystemExit(main())

static/js/tag-picker.js

@@ -212,10 +212,12 @@ class TagPicker {
             'status': '📊 Status - Tilstand',
             'category': '📁 Kategori - Emne',
             'priority': '🔥 Prioritet - Hastighed',
-            'billing': '💰 Fakturering - Økonomi'
+            'billing': '💰 Fakturering - Økonomi',
+            'brand': '🏷️ Brand - Leverandør/produkt',
+            'type': '🧩 Type - Sagstype'
         };
 
-        const typeOrder = ['workflow', 'status', 'category', 'priority', 'billing'];
+        const typeOrder = ['workflow', 'status', 'category', 'priority', 'billing', 'brand', 'type'];
 
         let html = '';
         typeOrder.forEach(type => {