feat: enhance tag management and search functionality

- Updated the index.html template to include a new column for "Næste todo" in the sag table.
- Added new JavaScript functions to load and manage case statuses in settings.html, including normalization and rendering of statuses.
- Introduced a new tag search feature in tags_admin.html, allowing users to filter tags by name, type, and module with pagination support.
- Enhanced the backend router.py to include a new endpoint for listing tag usage across modules with server-side filtering and pagination.
- Improved the overall UI and UX of the tag administration page, including responsive design adjustments and better error handling.

.github/skills/gui-starter/SKILL.md

@@ -0,0 +1,38 @@
+---
+name: gui-starter
+description: "Use when building or updating BMC Hub GUI pages, templates, layout, styling, dark mode toggle, responsive Bootstrap 5 UI, or Nordic Top themed frontend components."
+---
+
+# BMC Hub GUI Starter
+
+## Purpose
+Use this skill when implementing or refining frontend UI in BMC Hub.
+
+## Project UI Rules
+- Follow the Nordic Top style from `docs/design_reference/`.
+- Keep a minimalist, clean layout with card-based sections.
+- Use Deep Blue as default primary accent: `#0f4c75`.
+- Support dark mode with a visible toggle.
+- Use CSS variables so accent colors can be changed dynamically.
+- Build mobile-first with Bootstrap 5 grid utilities.
+
+## Preferred Workflow
+1. Identify existing template/page and preserve established structure when present.
+2. Define or update theme tokens as CSS variables (light + dark).
+3. Implement responsive layout first, then enhance desktop spacing/typography.
+4. Add or maintain dark mode toggle logic (persist preference in localStorage when relevant).
+5. Reuse patterns from `docs/design_reference/components.html`, `docs/design_reference/index.html`, `docs/design_reference/customers.html`, and `docs/design_reference/form.html`.
+6. Validate visual consistency and avoid introducing one-off styles unless necessary.
+
+## Implementation Guardrails
+- Do not hardcode colors repeatedly; map them to CSS variables.
+- Do not remove dark mode support from existing pages.
+- Do not break existing navigation/topbar behavior.
+- Avoid large framework changes unless explicitly requested.
+- Keep accessibility basics in place: color contrast, visible focus states, semantic HTML.
+
+## Deliverables
+When using this skill, provide:
+- Updated frontend files (HTML/CSS/JS) with concise, intentional styling.
+- A short summary of what changed and why.
+- Notes about any remaining UI tradeoffs or follow-up refinements.

RELEASE_NOTES_v2.2.50.md

@@ -0,0 +1,18 @@
+# Release Notes v2.2.50
+
+Dato: 6. marts 2026
+
+## Fixes
+- Sag: “Ny email”-compose er gendannet i E-mail-fanen på sager.
+- Tilføjet synlig compose-sektion med felter for Til/Cc/Bcc/Emne/Besked samt vedhæftning af sagsfiler.
+- Knap `Ny email` er nu koblet til afsendelse via `/api/v1/sag/{sag_id}/emails/send`.
+- Compose prefill’er modtager (primær kontakt hvis muligt) og emne (`Sag #<id>:`).
+- Vedhæftningslisten opdateres fra sagsfiler, også når filpanelet ikke er synligt.
+
+## Ændrede filer
+- `app/modules/sag/templates/detail.html`
+- `VERSION`
+- `RELEASE_NOTES_v2.2.50.md`
+
+## Drift
+- Deploy: `./updateto.sh v2.2.50`

RELEASE_NOTES_v2.2.51.md

@@ -0,0 +1,21 @@
+# Release Notes v2.2.51
+
+Dato: 7. marts 2026
+
+## Fixes
+- Settings: Bruger-administration i v2 bruger nu stabile admin-endpoints for statusændring og password reset.
+- Settings: Forbedrede fejlbeskeder ved brugerhandlinger (status/password), så 4xx/5xx vises tydeligt i UI.
+- Ticket Sync: Tilføjet Archived Sync monitor i Settings med knapper for Simply/vTiger import og løbende status-check.
+- Ticket Sync: Nyt endpoint `/api/v1/ticket/archived/status` returnerer parity (remote vs lokal) og samlet `overall_synced`.
+- Sikkerhed: Sync/import endpoints er låst til admin/superadmin (`users.manage` eller `system.admin`).
+
+## Ændrede filer
+- `app/settings/frontend/settings.html`
+- `app/ticket/backend/router.py`
+- `app/system/backend/sync_router.py`
+- `app/auth/backend/admin.py`
+- `VERSION`
+- `RELEASE_NOTES_v2.2.51.md`
+
+## Drift
+- Deploy: `./updateto.sh v2.2.51`

RELEASE_NOTES_v2.2.52.md

@@ -0,0 +1,16 @@
+# Release Notes v2.2.52
+
+Dato: 7. marts 2026
+
+## Fixes
+- Auth Admin: `GET /api/v1/admin/users` er gjort ekstra robust mod delvist migreret database schema.
+- Endpointet falder nu tilbage til en simplere query, hvis join/kolonner for grupper eller telefoni mangler.
+- Reducerer risiko for UI-fejl: "Kunne ikke indlæse brugere" på v2.
+
+## Ændrede filer
+- `app/auth/backend/admin.py`
+- `VERSION`
+- `RELEASE_NOTES_v2.2.52.md`
+
+## Drift
+- Deploy: `./updateto.sh v2.2.52`

RELEASE_NOTES_v2.2.53.md

@@ -0,0 +1,42 @@
+# Release Notes - v2.2.53
+
+Dato: 17. marts 2026
+
+## Fokus
+
+Email til SAG flow med manuel godkendelse som standard, tydelig UI-handling og bedre sporbarhed.
+
+## Tilføjet
+
+- Manual approval gate i email pipeline (`awaiting_user_action` state), så mails parkeres til brugerhandling før automatisk routing.
+- Ny feature-flag i config: `EMAIL_REQUIRE_MANUAL_APPROVAL` (default `true`).
+- Nye email API endpoints:
+  - `GET /api/v1/emails/sag-options`
+  - `GET /api/v1/emails/search-customers`
+  - `GET /api/v1/emails/search-sager`
+  - `POST /api/v1/emails/{email_id}/create-sag`
+  - `POST /api/v1/emails/{email_id}/link-sag`
+- Email stats udvidet med `awaiting_user_action` i summary/processing stats.
+- Email frontend opgraderet med forslagspanel og hurtigknapper:
+  - Bekræft forslag
+  - Ret type
+  - Opret ny sag
+  - Tilknyt eksisterende sag
+  - Markér spam
+- Oprettelse af SAG fra email understøtter nu:
+  - type
+  - sekundær label
+  - ansvarlig bruger
+  - gruppe
+  - startdato
+  - prioritet
+- Ny migration: `145_sag_start_date.sql` (`start_date` på `sag_sager`).
+
+## Driftsnoter
+
+- Kør migration `145_sag_start_date.sql` før brug af startdato-feltet i email->sag flow.
+- Manuel approval er aktiv som standard; auto-oprettelse er dermed deaktiveret i fase 1.
+
+## Backup
+
+- Fallback zip af nuværende email-funktion er oprettet i `backups/email_feature/`.

RELEASE_NOTES_v2.2.54.md

@@ -0,0 +1,28 @@
+# Release Notes - v2.2.54
+
+Dato: 17. marts 2026
+
+## Fokus
+
+Forbedringer i email til SAG workflow med deadline-felt og markant bedre firma/kunde-søgning i UI.
+
+## Tilføjet
+
+- Deadline understøttes nu i email->sag oprettelse.
+  - Backend request-model udvidet med `deadline`.
+  - `create-sag` gemmer nu deadline på `sag_sager`.
+  - Frontend forslagspanel har fået dedikeret deadline-felt.
+- Kundevalg i email-panelet er opgraderet til en “super firma-søgning”:
+  - Live dropdown-resultater i stedet for simpel datalist.
+  - Bedre ranking af resultater (exact/prefix/relevans).
+  - Hurtig valg med klik, inklusive visning af CVR/domæne/email metadata.
+
+## Opdaterede filer
+
+- `app/emails/backend/router.py`
+- `app/emails/frontend/emails.html`
+
+## Bemærkninger
+
+- Ingen breaking API changes.
+- Ingen ekstra migration nødvendig for denne release.

RELEASE_NOTES_v2.2.56.md

@@ -0,0 +1,22 @@
+# Release Notes v2.2.56
+
+Dato: 2026-03-18
+
+## Fokus
+Stabilisering af email-visning og hardening af supplier-invoices flows.
+
+## Aendringer
+- Rettet layout-overflow i email-detaljevisning, saa lange emner, afsenderadresser, HTML-indhold og filnavne ikke skubber kolonnerne ud af layoutet.
+- Tilfoejet robust wrapping/truncering i emails UI for bedre responsiv opfoersel.
+- Tilfoejet manglende "Klar til Bogforing" tab i supplier-invoices navigation.
+- Rettet endpoint mismatch for AI template-analyse i supplier-invoices frontend.
+- Fjernet JS-funktionskonflikter i supplier-invoices ved at adskille single/bulk send flows.
+- Tilfoejet backend endpoint til at markere supplier-invoices som betalt.
+- Fjernet route-konflikt for send-to-economic ved at flytte legacy placeholder til separat sti.
+- Forbedret approve-flow ved at bruge dynamisk brugeropslag i stedet for hardcoded vaerdi.
+
+## Berorte filer
+- app/emails/frontend/emails.html
+- app/billing/frontend/supplier_invoices.html
+- app/billing/backend/supplier_invoices.py
+- RELEASE_NOTES_v2.2.56.md

RELEASE_NOTES_v2.2.57.md

@@ -0,0 +1,18 @@
+# Release Notes v2.2.57
+
+Dato: 2026-03-18
+
+## Fokus
+Stabilisering af UI i Email- og SAG-modulerne.
+
+## Aendringer
+- Email-visning: yderligere hardening af HTML-tabeller i mail-body, inklusive normalisering af inline styles for at undgaa layout break.
+- Email-visning: forbedret overflow-haandtering for bredt indhold (tabeller, celler og media).
+- SAG detaljeside: forbedret tab-loading, saa data hentes ved faneskift for Varekob & Salg, Abonnement og Paamindelser.
+- SAG detaljeside: robust fallback for reminder user-id via `/api/v1/auth/me`.
+- SAG detaljeside: rettet API-kald for reminders og kalender til stabil case-id reference.
+
+## Berorte filer
+- app/emails/frontend/emails.html
+- app/modules/sag/templates/detail.html
+- RELEASE_NOTES_v2.2.57.md

RELEASE_NOTES_v2.2.58.md

@@ -0,0 +1,15 @@
+# Release Notes v2.2.58
+
+Dato: 2026-03-18
+
+## Fokus
+Forbedret UX paa SAG detaljesiden, saa fanernes indhold vises i toppen ved faneskift.
+
+## Aendringer
+- SAG tabs: aktiv tab-pane flyttes til toppen af tab-content ved faneskift.
+- SAG tabs: automatisk scroll til fanebjaelken efter faneskift.
+- SAG tabs: samme top-positionering og scroll ved `?tab=` deep-link aktivering.
+
+## Berorte filer
+- app/modules/sag/templates/detail.html
+- RELEASE_NOTES_v2.2.58.md

RELEASE_NOTES_v2.2.59.md

@@ -0,0 +1,16 @@
+# Release Notes v2.2.59
+
+Dato: 2026-03-18
+
+## Fokus
+Stabil scroll/navigation i SAG-faner, saa bruger lander ved reelt indhold i den valgte fane.
+
+## Aendringer
+- Fjernet DOM-reordering af tab-pane elementer i SAG detaljesiden.
+- Ny scroll-logik: ved faneskift scrolles til foerste meningsfulde indholdselement i aktiv fane.
+- Scroll-offset tager hoejde for navbar-hoejde.
+- Deep-link (`?tab=...`) bruger nu samme robuste scroll-adfaerd.
+
+## Berorte filer
+- app/modules/sag/templates/detail.html
+- RELEASE_NOTES_v2.2.59.md

RELEASE_NOTES_v2.2.60.md

@@ -0,0 +1,17 @@
+# Release Notes v2.2.60
+
+Dato: 2026-03-18
+
+## Fokus
+Korrekt top-visning af aktiv fane paa SAG detaljesiden.
+
+## Aendringer
+- Tvang korrekt tab-pane synlighed i `#caseTabsContent`:
+  - inaktive faner skjules (`display: none`)
+  - kun aktiv fane vises (`display: block`)
+- Fjernet tidligere scroll/DOM-workaround til fanevisning.
+- Resultat: aktiv fane vises i toppen under fanebjaelken uden tom top-sektion.
+
+## Berorte filer
+- app/modules/sag/templates/detail.html
+- RELEASE_NOTES_v2.2.60.md

RELEASE_NOTES_v2.2.61.md

@@ -0,0 +1,15 @@
+# Release Notes v2.2.61
+
+Dato: 18. marts 2026
+
+## Fixes
+
+- Rettet SAG-fanevisning i sag-detaljesiden, så kun den aktive fane vises i toppen.
+- Tilføjet direkte klik-fallback på faneknapper (`onclick`) for robust aktivering, også hvis Bootstrap tab-events fejler.
+- Sat eksplicit start-visibility på tab-panes for at undgå "lang side"-effekten med indhold langt nede.
+- Fjernet to ødelagte CSS-blokke i toppen af templaten, som kunne skabe ustabil styling/parsing.
+
+## Berørte filer
+
+- `app/modules/sag/templates/detail.html`
+- `RELEASE_NOTES_v2.2.61.md`

RELEASE_NOTES_v2.2.62.md

@@ -0,0 +1,14 @@
+# Release Notes v2.2.62
+
+Dato: 18. marts 2026
+
+## Fixes
+
+- Rettet grid/nesting i SAG detaljevisning, så højre kolonne ligger i samme row som venstre/center.
+- `Hardware`, `Salgspipeline`, `Opkaldshistorik` og `Todo-opgaver` vises nu i højre kolonne som forventet.
+- Fjernet en for tidlig afsluttende `</div>` i detaljer-layoutet, som tidligere fik højre modulkolonne til at falde ned under venstre indhold.
+
+## Berørte filer
+
+- `app/modules/sag/templates/detail.html`
+- `RELEASE_NOTES_v2.2.62.md`

RELEASE_NOTES_v2.2.63.md

@@ -0,0 +1,14 @@
+# Release Notes v2.2.63
+
+Dato: 18. marts 2026
+
+## Fixes
+
+- Rettet QuickCreate AI-analyse request i frontend.
+- `POST /api/v1/sag/analyze-quick-create` får nu korrekt payload med både `text` og `user_id` i body.
+- Forbedret fejllog i frontend ved AI-fejl (inkl. HTTP status), så fejl ikke bliver skjult som generisk "Analysis failed".
+
+## Berørte filer
+
+- `app/shared/frontend/quick_create_modal.html`
+- `RELEASE_NOTES_v2.2.63.md`

RELEASE_NOTES_v2.2.64.md

@@ -0,0 +1,18 @@
+# Release Notes v2.2.64
+
+Dato: 18. marts 2026
+
+## Fixes
+
+- Forbedret QuickCreate robusthed når AI/LLM er utilgængelig.
+- Tilføjet lokal heuristisk fallback i `CaseAnalysisService`, så brugeren stadig får:
+  - foreslået titel
+  - foreslået prioritet
+  - simple tags
+  - kunde-match forsøg
+- Fjernet afhængighed af at Ollama altid svarer, så QuickCreate ikke længere ender i tom AI-unavailable flow ved midlertidige AI-fejl.
+
+## Berørte filer
+
+- `app/services/case_analysis_service.py`
+- `RELEASE_NOTES_v2.2.64.md`

VERSION

@@ -1 +1 @@
-2.2.48
+2.2.52

app/auth/backend/admin.py

@@ -2,6 +2,7 @@
 Auth Admin API - Users, Groups, Permissions management
 """
 from fastapi import APIRouter, HTTPException, status, Depends
+from pydantic import BaseModel, Field
 from app.core.auth_dependencies import require_permission
 from app.core.auth_service import AuthService
 from app.core.database import execute_query, execute_query_single, execute_insert, execute_update
@@ -13,23 +14,94 @@ logger = logging.getLogger(__name__)
 router = APIRouter()
 
 
+class UserStatusUpdateRequest(BaseModel):
+    is_active: bool
+
+
+class UserPasswordResetRequest(BaseModel):
+    new_password: str = Field(..., min_length=8, max_length=128)
+
+
+def _users_column_exists(column_name: str) -> bool:
+    result = execute_query_single(
+        """
+        SELECT 1
+        FROM information_schema.columns
+        WHERE table_schema = 'public'
+          AND table_name = 'users'
+          AND column_name = %s
+        LIMIT 1
+        """,
+        (column_name,)
+    )
+    return bool(result)
+
+
+def _table_exists(table_name: str) -> bool:
+        result = execute_query_single(
+                """
+                SELECT 1
+                FROM information_schema.tables
+                WHERE table_schema = 'public'
+                    AND table_name = %s
+                LIMIT 1
+                """,
+                (table_name,)
+        )
+        return bool(result)
+
+
 @router.get("/admin/users", dependencies=[Depends(require_permission("users.manage"))])
 async def list_users():
-    users = execute_query(
+    is_2fa_expr = "u.is_2fa_enabled" if _users_column_exists("is_2fa_enabled") else "FALSE AS is_2fa_enabled"
-        """
+    telefoni_extension_expr = "u.telefoni_extension" if _users_column_exists("telefoni_extension") else "NULL::varchar AS telefoni_extension"
-         SELECT u.user_id, u.username, u.email, u.full_name,
+    telefoni_active_expr = "u.telefoni_aktiv" if _users_column_exists("telefoni_aktiv") else "FALSE AS telefoni_aktiv"
-             u.is_active, u.is_superadmin, u.is_2fa_enabled,
+    telefoni_ip_expr = "u.telefoni_phone_ip" if _users_column_exists("telefoni_phone_ip") else "NULL::varchar AS telefoni_phone_ip"
-                         u.telefoni_extension, u.telefoni_aktiv, u.telefoni_phone_ip, u.telefoni_phone_username,
+    telefoni_username_expr = "u.telefoni_phone_username" if _users_column_exists("telefoni_phone_username") else "NULL::varchar AS telefoni_phone_username"
-             u.created_at, u.last_login_at,
+    last_login_expr = "u.last_login_at" if _users_column_exists("last_login_at") else "NULL::timestamp AS last_login_at"
-               COALESCE(array_remove(array_agg(g.name), NULL), ARRAY[]::varchar[]) AS groups
+    has_user_groups = _table_exists("user_groups")
-        FROM users u
+    has_groups = _table_exists("groups")
-        LEFT JOIN user_groups ug ON u.user_id = ug.user_id
+
-        LEFT JOIN groups g ON ug.group_id = g.id
+    if has_user_groups and has_groups:
-        GROUP BY u.user_id
+        groups_join = "LEFT JOIN user_groups ug ON u.user_id = ug.user_id LEFT JOIN groups g ON ug.group_id = g.id"
-        ORDER BY u.user_id
+        groups_select = "COALESCE(array_remove(array_agg(g.name), NULL), ARRAY[]::varchar[]) AS groups"
-        """
+    else:
-    )
+        groups_join = ""
-    return users
+        groups_select = "ARRAY[]::varchar[] AS groups"
+
+    try:
+        users = execute_query(
+            f"""
+             SELECT u.user_id, u.username, u.email, u.full_name,
+                 u.is_active, u.is_superadmin, {is_2fa_expr},
+                 {telefoni_extension_expr}, {telefoni_active_expr}, {telefoni_ip_expr}, {telefoni_username_expr},
+                 u.created_at, {last_login_expr},
+                 {groups_select}
+            FROM users u
+            {groups_join}
+            GROUP BY u.user_id
+            ORDER BY u.user_id
+            """
+        )
+        return users
+    except Exception as exc:
+        logger.warning("⚠️ Admin user query fallback triggered: %s", exc)
+        try:
+            users = execute_query(
+                f"""
+                SELECT u.user_id, u.username, u.email, u.full_name,
+                       u.is_active, u.is_superadmin, {is_2fa_expr},
+                       {telefoni_extension_expr}, {telefoni_active_expr}, {telefoni_ip_expr}, {telefoni_username_expr},
+                       u.created_at, {last_login_expr},
+                       ARRAY[]::varchar[] AS groups
+                FROM users u
+                ORDER BY u.user_id
+                """
+            )
+            return users
+        except Exception as fallback_exc:
+            logger.error("❌ Failed to load admin users (fallback): %s", fallback_exc)
+            raise HTTPException(status_code=status.HTTP_500_INTERNAL_SERVER_ERROR, detail="Could not load users") from fallback_exc
 
 
 @router.post("/admin/users", status_code=status.HTTP_201_CREATED, dependencies=[Depends(require_permission("users.manage"))])
@@ -94,6 +166,48 @@ async def update_user_groups(user_id: int, payload: UserGroupsUpdate):
     return {"message": "Groups updated"}
 
 
+@router.patch("/admin/users/{user_id}", dependencies=[Depends(require_permission("users.manage"))])
+async def update_user_status(user_id: int, payload: UserStatusUpdateRequest):
+    user = execute_query_single(
+        "SELECT user_id, username FROM users WHERE user_id = %s",
+        (user_id,)
+    )
+    if not user:
+        raise HTTPException(status_code=status.HTTP_404_NOT_FOUND, detail="User not found")
+
+    execute_update(
+        "UPDATE users SET is_active = %s, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
+        (payload.is_active, user_id)
+    )
+
+    logger.info("✅ Updated user status via admin: %s -> active=%s", user.get("username"), payload.is_active)
+    return {"message": "User status updated", "user_id": user_id, "is_active": payload.is_active}
+
+
+@router.post("/admin/users/{user_id}/reset-password", dependencies=[Depends(require_permission("users.manage"))])
+async def admin_reset_user_password(user_id: int, payload: UserPasswordResetRequest):
+    user = execute_query_single(
+        "SELECT user_id, username FROM users WHERE user_id = %s",
+        (user_id,)
+    )
+    if not user:
+        raise HTTPException(status_code=status.HTTP_404_NOT_FOUND, detail="User not found")
+
+    try:
+        password_hash = AuthService.hash_password(payload.new_password)
+    except Exception as exc:
+        logger.error("❌ Password hash failed for user_id=%s: %s", user_id, exc)
+        raise HTTPException(status_code=status.HTTP_400_BAD_REQUEST, detail="Kunne ikke hashe adgangskoden") from exc
+
+    execute_update(
+        "UPDATE users SET password_hash = %s, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
+        (password_hash, user_id)
+    )
+
+    logger.info("✅ Password reset via admin for user: %s", user.get("username"))
+    return {"message": "Password reset", "user_id": user_id}
+
+
 @router.post("/admin/users/{user_id}/2fa/reset")
 async def reset_user_2fa(
     user_id: int,

app/auth/backend/router.py

@@ -74,6 +74,8 @@ async def login(request: Request, credentials: LoginRequest, response: Response)
 
     requires_2fa_setup = (
         not user.get("is_shadow_admin", False)
+        and not settings.AUTH_DISABLE_2FA
+        and AuthService.is_2fa_supported()
         and not user.get("is_2fa_enabled", False)
     )
     
@@ -139,10 +141,18 @@ async def setup_2fa(current_user: dict = Depends(get_current_user)):
             detail="Shadow admin cannot configure 2FA",
         )
 
-    result = AuthService.setup_user_2fa(
+    try:
-        user_id=current_user["id"],
+        result = AuthService.setup_user_2fa(
-        username=current_user["username"]
+            user_id=current_user["id"],
-    )
+            username=current_user["username"]
+        )
+    except RuntimeError as exc:
+        if "2FA columns missing" in str(exc):
+            raise HTTPException(
+                status_code=status.HTTP_400_BAD_REQUEST,
+                detail="2FA er ikke tilgaengelig i denne database (mangler kolonner).",
+            )
+        raise
 
     return result
 

app/backups/backend/service.py

@@ -25,8 +25,26 @@ class BackupService:
     """Service for managing backup operations"""
     
     def __init__(self):
-        self.backup_dir = Path(settings.BACKUP_STORAGE_PATH)
+        configured_backup_dir = Path(settings.BACKUP_STORAGE_PATH)
-        self.backup_dir.mkdir(parents=True, exist_ok=True)
+        self.backup_dir = configured_backup_dir
+        try:
+            self.backup_dir.mkdir(parents=True, exist_ok=True)
+        except OSError as exc:
+            # Local development can run outside Docker where /app is not writable.
+            # Fall back to the workspace data path so app startup does not fail.
+            if str(configured_backup_dir).startswith('/app/'):
+                project_root = Path(__file__).resolve().parents[3]
+                fallback_dir = project_root / 'data' / 'backups'
+                logger.warning(
+                    "⚠️ Backup path %s not writable (%s). Using fallback %s",
+                    configured_backup_dir,
+                    exc,
+                    fallback_dir,
+                )
+                fallback_dir.mkdir(parents=True, exist_ok=True)
+                self.backup_dir = fallback_dir
+            else:
+                raise
         
         # Subdirectories for different backup types
         self.db_dir = self.backup_dir / "database"

app/billing/backend/supplier_invoices.py

@@ -1703,6 +1703,10 @@ async def delete_supplier_invoice(invoice_id: int):
 class ApproveRequest(BaseModel):
     approved_by: str
 
+
+class MarkPaidRequest(BaseModel):
+    paid_date: Optional[date] = None
+
 @router.post("/supplier-invoices/{invoice_id}/approve")
 async def approve_supplier_invoice(invoice_id: int, request: ApproveRequest):
     """Approve supplier invoice for payment"""
@@ -1735,6 +1739,58 @@ async def approve_supplier_invoice(invoice_id: int, request: ApproveRequest):
         raise HTTPException(status_code=500, detail=str(e))
 
 
+@router.post("/supplier-invoices/{invoice_id}/mark-paid")
+async def mark_supplier_invoice_paid(invoice_id: int, request: MarkPaidRequest):
+    """Mark supplier invoice as paid."""
+    try:
+        invoice = execute_query_single(
+            "SELECT id, invoice_number, status FROM supplier_invoices WHERE id = %s",
+            (invoice_id,)
+        )
+
+        if not invoice:
+            raise HTTPException(status_code=404, detail=f"Faktura {invoice_id} ikke fundet")
+
+        if invoice['status'] == 'paid':
+            return {"success": True, "invoice_id": invoice_id, "status": "paid"}
+
+        if invoice['status'] not in ('approved', 'sent_to_economic'):
+            raise HTTPException(
+                status_code=400,
+                detail=(
+                    f"Faktura har status '{invoice['status']}' - "
+                    "kun 'approved' eller 'sent_to_economic' kan markeres som betalt"
+                )
+            )
+
+        execute_update(
+            """UPDATE supplier_invoices
+               SET status = 'paid', updated_at = CURRENT_TIMESTAMP
+               WHERE id = %s""",
+            (invoice_id,)
+        )
+
+        logger.info(
+            "✅ Marked supplier invoice %s (ID: %s) as paid (date: %s)",
+            invoice['invoice_number'],
+            invoice_id,
+            request.paid_date,
+        )
+
+        return {
+            "success": True,
+            "invoice_id": invoice_id,
+            "status": "paid",
+            "paid_date": request.paid_date,
+        }
+
+    except HTTPException:
+        raise
+    except Exception as e:
+        logger.error(f"❌ Failed to mark invoice {invoice_id} as paid: {e}")
+        raise HTTPException(status_code=500, detail=str(e))
+
+
 @router.post("/supplier-invoices/{invoice_id}/send-to-economic")
 async def send_to_economic(invoice_id: int):
     """
@@ -2204,7 +2260,7 @@ async def upload_supplier_invoice(file: UploadFile = File(...)):
 
 
 
-@router.post("/supplier-invoices/{invoice_id}/send-to-economic")
+@router.post("/supplier-invoices/{invoice_id}/send-to-economic-legacy-unimplemented")
 async def send_invoice_to_economic(invoice_id: int):
     """Send supplier invoice to e-conomic - requires separate implementation"""
     raise HTTPException(status_code=501, detail="e-conomic integration kommer senere")

app/billing/frontend/supplier_invoices.html

@@ -173,6 +173,11 @@
                 <i class="bi bi-calendar-check me-2"></i>Til Betaling
             </a>
         </li>
+        <li class="nav-item">
+            <a class="nav-link" id="ready-tab" data-bs-toggle="tab" href="#ready-content" onclick="switchToReadyTab()">
+                <i class="bi bi-check-circle me-2"></i>Klar til Bogføring
+            </a>
+        </li>
         <li class="nav-item">
             <a class="nav-link" id="lines-tab" data-bs-toggle="tab" href="#lines-content" onclick="switchToLinesTab()">
                 <i class="bi bi-list-ul me-2"></i>Varelinjer
@@ -248,7 +253,7 @@
                         <strong><span id="selectedKassekladdeCount">0</span> fakturaer valgt</strong>
                     </div>
                     <div class="btn-group" role="group">
-                        <button type="button" class="btn btn-sm btn-success" onclick="bulkSendToEconomic()" title="Send til e-conomic kassekladde">
+                        <button type="button" class="btn btn-sm btn-success" onclick="bulkSendToEconomicKassekladde()" title="Send til e-conomic kassekladde">
                             <i class="bi bi-send me-1"></i>Send til e-conomic
                         </button>
                     </div>
@@ -1392,7 +1397,7 @@ async function markSingleAsPaid(invoiceId) {
 }
 
 // Helper function to send single invoice to e-conomic
-async function sendToEconomic(invoiceId) {
+async function sendToEconomicById(invoiceId) {
     if (!confirm('Send denne faktura til e-conomic?')) return;
     
     try {
@@ -1680,7 +1685,7 @@ async function loadReadyForBookingView() {
                         <button class="btn btn-sm btn-outline-primary" onclick="viewInvoiceDetails(${invoice.id})" title="Se/Rediger detaljer">
                             <i class="bi bi-pencil-square"></i>
                         </button>
-                        <button class="btn btn-sm btn-primary" onclick="sendToEconomic(${invoice.id})" title="Send til e-conomic">
+                        <button class="btn btn-sm btn-primary" onclick="sendToEconomicById(${invoice.id})" title="Send til e-conomic">
                             <i class="bi bi-send"></i>
                         </button>
                     </td>
@@ -4051,12 +4056,11 @@ async function bulkMarkAsPaid() {
         
         for (const invoiceId of invoiceIds) {
             try {
-                const response = await fetch(`/api/v1/supplier-invoices/${invoiceId}`, {
+                const response = await fetch(`/api/v1/supplier-invoices/${invoiceId}/mark-paid`, {
-                    method: 'PATCH',
+                    method: 'POST',
                     headers: {'Content-Type': 'application/json'},
                     body: JSON.stringify({ 
-                        status: 'paid',
+                        paid_date: new Date().toISOString().split('T')[0]
-                        payment_date: new Date().toISOString().split('T')[0]
                     })
                 });
                 
@@ -4087,12 +4091,11 @@ async function markInvoiceAsPaid(invoiceId) {
     if (!confirm('Marker denne faktura som betalt?')) return;
     
     try {
-        const response = await fetch(`/api/v1/supplier-invoices/${invoiceId}`, {
+        const response = await fetch(`/api/v1/supplier-invoices/${invoiceId}/mark-paid`, {
-            method: 'PATCH',
+            method: 'POST',
             headers: {'Content-Type': 'application/json'},
             body: JSON.stringify({ 
-                status: 'paid',
+                paid_date: new Date().toISOString().split('T')[0]
-                payment_date: new Date().toISOString().split('T')[0]
             })
         });
         
@@ -4557,7 +4560,7 @@ async function approveInvoice() {
         const response = await fetch(`/api/v1/supplier-invoices/${currentInvoiceId}/approve`, {
             method: 'POST',
             headers: { 'Content-Type': 'application/json' },
-            body: JSON.stringify({ approved_by: 'CurrentUser' }) // TODO: Get from auth
+            body: JSON.stringify({ approved_by: getApprovalUser() })
         });
         
         if (response.ok) {
@@ -4610,7 +4613,7 @@ async function quickApprove(invoiceId) {
         const response = await fetch(`/api/v1/supplier-invoices/${invoiceId}/approve`, {
             method: 'POST',
             headers: { 'Content-Type': 'application/json' },
-            body: JSON.stringify({ approved_by: 'CurrentUser' })
+            body: JSON.stringify({ approved_by: getApprovalUser() })
         });
         
         if (response.ok) {
@@ -4955,7 +4958,7 @@ async function createTemplateFromInvoice(invoiceId, vendorId) {
         }
         
         // Step 2: AI analyze
-        const aiResp = await fetch('/api/v1/supplier-invoices/ai-analyze', {
+        const aiResp = await fetch('/api/v1/supplier-invoices/ai/analyze', {
             method: 'POST',
             headers: {'Content-Type': 'application/json'},
             body: JSON.stringify({
@@ -5117,7 +5120,7 @@ async function sendSingleToEconomic(invoiceId) {
 }
 
 // Bulk send selected invoices to e-conomic
-async function bulkSendToEconomic() {
+async function bulkSendToEconomicKassekladde() {
     const checkboxes = document.querySelectorAll('.kassekladde-checkbox:checked');
     const invoiceIds = Array.from(checkboxes).map(cb => parseInt(cb.dataset.invoiceId));
     
@@ -5165,6 +5168,16 @@ async function bulkSendToEconomic() {
     }
 }
 
+function getApprovalUser() {
+    const bodyUser = document.body?.dataset?.currentUser;
+    if (bodyUser && bodyUser.trim()) return bodyUser.trim();
+
+    const metaUser = document.querySelector('meta[name="current-user"]')?.content;
+    if (metaUser && metaUser.trim()) return metaUser.trim();
+
+    return 'System';
+}
+
 // Select vendor for file (when <100% match)
 async function selectVendorForFile(fileId, vendorId) {
     if (!vendorId) return;

app/core/auth_dependencies.py

@@ -15,6 +15,21 @@ logger = logging.getLogger(__name__)
 security = HTTPBearer(auto_error=False)
 
 
+def _users_column_exists(column_name: str) -> bool:
+        result = execute_query_single(
+                """
+                SELECT 1
+                FROM information_schema.columns
+                WHERE table_schema = 'public'
+                    AND table_name = 'users'
+                    AND column_name = %s
+                LIMIT 1
+                """,
+                (column_name,),
+        )
+        return bool(result)
+
+
 async def get_current_user(
     request: Request,
     credentials: Optional[HTTPAuthorizationCredentials] = Depends(security)
@@ -70,9 +85,11 @@ async def get_current_user(
         }
 
     # Get additional user details from database
+    is_2fa_expr = "is_2fa_enabled" if _users_column_exists("is_2fa_enabled") else "FALSE AS is_2fa_enabled"
     user_details = execute_query_single(
-        "SELECT email, full_name, is_2fa_enabled FROM users WHERE user_id = %s",
+        f"SELECT email, full_name, {is_2fa_expr} FROM users WHERE user_id = %s",
-        (user_id,))
+        (user_id,),
+    )
     
     return {
         "id": user_id,

app/core/auth_service.py

@@ -15,6 +15,28 @@ import logging
 
 logger = logging.getLogger(__name__)
 
+_users_column_cache: Dict[str, bool] = {}
+
+
+def _users_column_exists(column_name: str) -> bool:
+    if column_name in _users_column_cache:
+        return _users_column_cache[column_name]
+
+    result = execute_query_single(
+        """
+        SELECT 1
+        FROM information_schema.columns
+        WHERE table_schema = 'public'
+          AND table_name = 'users'
+          AND column_name = %s
+        LIMIT 1
+        """,
+        (column_name,),
+    )
+    exists = bool(result)
+    _users_column_cache[column_name] = exists
+    return exists
+
 # JWT Settings
 SECRET_KEY = settings.JWT_SECRET_KEY
 ALGORITHM = "HS256"
@@ -25,6 +47,11 @@ pwd_context = CryptContext(schemes=["pbkdf2_sha256", "bcrypt_sha256", "bcrypt"],
 
 class AuthService:
     """Service for authentication and authorization"""
+
+    @staticmethod
+    def is_2fa_supported() -> bool:
+        """Return True only when required 2FA columns exist in users table."""
+        return _users_column_exists("is_2fa_enabled") and _users_column_exists("totp_secret")
     
     @staticmethod
     def hash_password(password: str) -> str:
@@ -89,6 +116,9 @@ class AuthService:
     @staticmethod
     def setup_user_2fa(user_id: int, username: str) -> Dict:
         """Create and store a new TOTP secret (not enabled until verified)"""
+        if not AuthService.is_2fa_supported():
+            raise RuntimeError("2FA columns missing in users table")
+
         secret = AuthService.generate_2fa_secret()
         execute_update(
             "UPDATE users SET totp_secret = %s, is_2fa_enabled = FALSE, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
@@ -103,6 +133,9 @@ class AuthService:
     @staticmethod
     def enable_user_2fa(user_id: int, otp_code: str) -> bool:
         """Enable 2FA after verifying TOTP code"""
+        if not (_users_column_exists("totp_secret") and _users_column_exists("is_2fa_enabled")):
+            return False
+
         user = execute_query_single(
             "SELECT totp_secret FROM users WHERE user_id = %s",
             (user_id,)
@@ -123,6 +156,9 @@ class AuthService:
     @staticmethod
     def disable_user_2fa(user_id: int, otp_code: str) -> bool:
         """Disable 2FA after verifying TOTP code"""
+        if not (_users_column_exists("totp_secret") and _users_column_exists("is_2fa_enabled")):
+            return False
+
         user = execute_query_single(
             "SELECT totp_secret FROM users WHERE user_id = %s",
             (user_id,)
@@ -151,10 +187,11 @@ class AuthService:
         if not user:
             return False
 
-        execute_update(
+        if _users_column_exists("is_2fa_enabled") and _users_column_exists("totp_secret"):
-            "UPDATE users SET is_2fa_enabled = FALSE, totp_secret = NULL, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
+            execute_update(
-            (user_id,)
+                "UPDATE users SET is_2fa_enabled = FALSE, totp_secret = NULL, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
-        )
+                (user_id,)
+            )
         return True
     
     @staticmethod
@@ -256,13 +293,18 @@ class AuthService:
         request_username = (username or "").strip().lower()
 
         # Get user
+        is_2fa_expr = "is_2fa_enabled" if _users_column_exists("is_2fa_enabled") else "FALSE AS is_2fa_enabled"
+        totp_expr = "totp_secret" if _users_column_exists("totp_secret") else "NULL::text AS totp_secret"
+        last_2fa_expr = "last_2fa_at" if _users_column_exists("last_2fa_at") else "NULL::timestamp AS last_2fa_at"
+
         user = execute_query_single(
-            """SELECT user_id, username, email, password_hash, full_name,
+            f"""SELECT user_id, username, email, password_hash, full_name,
                       is_active, is_superadmin, failed_login_attempts, locked_until,
-                      is_2fa_enabled, totp_secret, last_2fa_at
+                      {is_2fa_expr}, {totp_expr}, {last_2fa_expr}
                FROM users
                WHERE username = %s OR email = %s""",
-            (username, username))
+            (username, username),
+        )
         
         if not user:
             # Shadow Admin fallback (only when no regular user matches)
@@ -367,10 +409,11 @@ class AuthService:
                     logger.warning(f"❌ Login failed: Invalid 2FA - {username}")
                     return None, "Invalid 2FA code"
 
-                execute_update(
+                if _users_column_exists("last_2fa_at"):
-                    "UPDATE users SET last_2fa_at = CURRENT_TIMESTAMP WHERE user_id = %s",
+                    execute_update(
-                    (user['user_id'],)
+                        "UPDATE users SET last_2fa_at = CURRENT_TIMESTAMP WHERE user_id = %s",
-                )
+                        (user['user_id'],)
+                    )
         
         # Success! Reset failed attempts and update last login
         execute_update(
@@ -416,6 +459,9 @@ class AuthService:
     @staticmethod
     def is_user_2fa_enabled(user_id: int) -> bool:
         """Check if user has 2FA enabled"""
+        if not _users_column_exists("is_2fa_enabled"):
+            return False
+
         user = execute_query_single(
             "SELECT is_2fa_enabled FROM users WHERE user_id = %s",
             (user_id,)

app/core/config.py

@@ -105,6 +105,7 @@ class Settings(BaseSettings):
     EMAIL_AI_ENABLED: bool = False
     EMAIL_AUTO_CLASSIFY: bool = True  # Enable classification by default (uses keywords if AI disabled)
     EMAIL_AI_CONFIDENCE_THRESHOLD: float = 0.7
+    EMAIL_REQUIRE_MANUAL_APPROVAL: bool = True  # Phase 1: human approval before case creation/routing
     EMAIL_MAX_FETCH_PER_RUN: int = 50
     EMAIL_PROCESS_INTERVAL_MINUTES: int = 5
     EMAIL_WORKFLOWS_ENABLED: bool = True

app/core/database.py

@@ -6,6 +6,7 @@ PostgreSQL connection and helpers using psycopg2
 import psycopg2
 from psycopg2.extras import RealDictCursor
 from psycopg2.pool import SimpleConnectionPool
+from functools import lru_cache
 from typing import Optional
 import logging
 
@@ -128,3 +129,34 @@ def execute_query_single(query: str, params: tuple = None):
     """Execute query and return single row (backwards compatibility for fetchone=True)"""
     result = execute_query(query, params)
     return result[0] if result and len(result) > 0 else None
+
+
+@lru_cache(maxsize=256)
+def table_has_column(table_name: str, column_name: str, schema: str = "public") -> bool:
+    """Return whether a column exists in the current database schema."""
+    conn = get_db_connection()
+    try:
+        with conn.cursor() as cursor:
+            cursor.execute(
+                """
+                SELECT 1
+                FROM information_schema.columns
+                WHERE table_schema = %s
+                  AND table_name = %s
+                  AND column_name = %s
+                LIMIT 1
+                """,
+                (schema, table_name, column_name),
+            )
+            return cursor.fetchone() is not None
+    except Exception as e:
+        logger.warning(
+            "Schema lookup failed for %s.%s.%s: %s",
+            schema,
+            table_name,
+            column_name,
+            e,
+        )
+        return False
+    finally:
+        release_db_connection(conn)

app/dashboard/backend/views.py

@@ -125,10 +125,24 @@ async def dashboard(request: Request):
     
     from app.core.database import execute_query
     
-    result = execute_query_single(unknown_query)
+    try:
-    unknown_count = result['count'] if result else 0
+        result = execute_query_single(unknown_query)
-    
+        unknown_count = result['count'] if result else 0
-    raw_alerts = execute_query(bankruptcy_query) or []
+    except Exception as exc:
+        if "tticket_worklog" in str(exc):
+            logger.warning("⚠️ tticket_worklog table not found; defaulting unknown worklog count to 0")
+            unknown_count = 0
+        else:
+            raise
+
+    try:
+        raw_alerts = execute_query(bankruptcy_query) or []
+    except Exception as exc:
+        if "email_messages" in str(exc):
+            logger.warning("⚠️ email_messages table not found; skipping bankruptcy alerts")
+            raw_alerts = []
+        else:
+            raise
     bankruptcy_alerts = []
 
     for alert in raw_alerts:

app/emails/backend/router.py

@@ -142,10 +142,131 @@ class ProcessingStats(BaseModel):
     fetched: int = 0
     saved: int = 0
     classified: int = 0
+    awaiting_user_action: int = 0
     rules_matched: int = 0
     errors: int = 0
 
 
+class CreateSagFromEmailRequest(BaseModel):
+    titel: Optional[str] = None
+    beskrivelse: Optional[str] = None
+    customer_id: Optional[int] = None
+    contact_id: Optional[int] = None
+    case_type: str = "support"
+    secondary_label: Optional[str] = None
+    start_date: Optional[date] = None
+    deadline: Optional[date] = None
+    priority: Optional[str] = None
+    ansvarlig_bruger_id: Optional[int] = None
+    assigned_group_id: Optional[int] = None
+    created_by_user_id: int = 1
+    relation_type: str = "kommentar"
+
+
+class LinkEmailToSagRequest(BaseModel):
+    sag_id: int
+    relation_type: str = "kommentar"
+    note: Optional[str] = None
+    forfatter: str = "E-mail Motor"
+    mark_processed: bool = True
+
+
+@router.get("/emails/sag-options")
+async def get_sag_assignment_options():
+    """Return users and groups for SAG assignment controls in email UI."""
+    try:
+        users = execute_query(
+            """
+            SELECT user_id AS id,
+                   COALESCE(full_name, username, CONCAT('Bruger #', user_id::text)) AS name
+            FROM users
+            WHERE is_active = true
+            ORDER BY COALESCE(full_name, username, user_id::text)
+            """
+        ) or []
+
+        groups = execute_query(
+            """
+            SELECT id, name
+            FROM groups
+            ORDER BY name
+            """
+        ) or []
+
+        return {"users": users, "groups": groups}
+    except Exception as e:
+        logger.error("❌ Error loading SAG assignment options: %s", e)
+        raise HTTPException(status_code=500, detail=str(e))
+
+
+@router.get("/emails/search-customers")
+async def search_customers(q: str = Query(..., min_length=1), limit: int = Query(20, ge=1, le=100)):
+    """Autocomplete customers for email-to-case flow."""
+    try:
+        q_clean = q.strip()
+        like = f"%{q_clean}%"
+        prefix = f"{q_clean}%"
+        rows = execute_query(
+            """
+            SELECT
+                id,
+                name,
+                email,
+                email_domain,
+                cvr_number,
+                CASE
+                    WHEN LOWER(name) = LOWER(%s) THEN 500
+                    WHEN LOWER(name) LIKE LOWER(%s) THEN 300
+                    WHEN COALESCE(email_domain, '') ILIKE %s THEN 200
+                    WHEN COALESCE(cvr_number, '') ILIKE %s THEN 180
+                    WHEN COALESCE(email, '') ILIKE %s THEN 120
+                    ELSE 50
+                END AS rank_score
+            FROM customers
+            WHERE (
+                name ILIKE %s
+                OR COALESCE(email, '') ILIKE %s
+                OR COALESCE(email_domain, '') ILIKE %s
+                OR COALESCE(cvr_number, '') ILIKE %s
+            )
+            ORDER BY rank_score DESC, name ASC
+            LIMIT %s
+            """,
+            (q_clean, prefix, prefix, prefix, prefix, like, like, like, like, limit)
+        )
+        return rows or []
+    except Exception as e:
+        logger.error("❌ Error searching customers from email router: %s", e)
+        raise HTTPException(status_code=500, detail=str(e))
+
+
+@router.get("/emails/search-sager")
+async def search_sager(q: str = Query(..., min_length=1), limit: int = Query(20, ge=1, le=100)):
+    """Autocomplete SAG cases for linking emails to existing cases."""
+    try:
+        like = f"%{q.strip()}%"
+        rows = execute_query(
+            """
+            SELECT s.id, s.titel, s.status, s.priority, c.name AS customer_name
+            FROM sag_sager s
+            LEFT JOIN customers c ON c.id = s.customer_id
+            WHERE s.deleted_at IS NULL
+              AND (
+                    s.titel ILIKE %s
+                 OR COALESCE(s.beskrivelse, '') ILIKE %s
+                 OR CAST(s.id AS TEXT) ILIKE %s
+              )
+            ORDER BY s.updated_at DESC
+            LIMIT %s
+            """,
+            (like, like, like, limit)
+        )
+        return rows or []
+    except Exception as e:
+        logger.error("❌ Error searching sager from email router: %s", e)
+        raise HTTPException(status_code=500, detail=str(e))
+
+
 # Email Endpoints
 @router.get("/emails", response_model=List[EmailListItem])
 async def list_emails(
@@ -375,6 +496,202 @@ async def link_email(email_id: int, payload: Dict):
         raise HTTPException(status_code=500, detail=str(e))
 
 
+@router.post("/emails/{email_id}/create-sag")
+async def create_sag_from_email(email_id: int, payload: CreateSagFromEmailRequest):
+    """Create a new SAG from an email and persist the email-case relation."""
+    try:
+        email_row = execute_query(
+            "SELECT * FROM email_messages WHERE id = %s AND deleted_at IS NULL",
+            (email_id,)
+        )
+        if not email_row:
+            raise HTTPException(status_code=404, detail="Email not found")
+
+        email_data = email_row[0]
+        customer_id = payload.customer_id or email_data.get('customer_id')
+        if not customer_id:
+            raise HTTPException(status_code=400, detail="customer_id is required (missing on email and payload)")
+
+        titel = (payload.titel or email_data.get('subject') or f"E-mail fra {email_data.get('sender_email', 'ukendt afsender')}").strip()
+        beskrivelse = payload.beskrivelse or email_data.get('body_text') or email_data.get('body_html') or ''
+        template_key = (payload.case_type or 'support').strip().lower()[:50]
+        priority = (payload.priority or 'normal').strip().lower()
+
+        if priority not in {'low', 'normal', 'high', 'urgent'}:
+            raise HTTPException(status_code=400, detail="priority must be one of: low, normal, high, urgent")
+
+        case_result = execute_query(
+            """
+            INSERT INTO sag_sager
+            (titel, beskrivelse, template_key, status, customer_id, ansvarlig_bruger_id, assigned_group_id, created_by_user_id, priority, start_date, deadline)
+            VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
+            RETURNING id, titel, customer_id, status, template_key, priority, start_date, deadline, created_at
+            """,
+            (
+                titel,
+                beskrivelse,
+                template_key,
+                'åben',
+                customer_id,
+                payload.ansvarlig_bruger_id,
+                payload.assigned_group_id,
+                payload.created_by_user_id,
+                priority,
+                payload.start_date,
+                payload.deadline,
+            )
+        )
+        if not case_result:
+            raise HTTPException(status_code=500, detail="Failed to create SAG")
+
+        sag = case_result[0]
+        sag_id = sag['id']
+
+        # Link email to SAG (audit trail)
+        execute_update(
+            """
+            INSERT INTO sag_emails (sag_id, email_id)
+            VALUES (%s, %s)
+            ON CONFLICT (sag_id, email_id) DO NOTHING
+            """,
+            (sag_id, email_id)
+        )
+
+        execute_update(
+            """
+            UPDATE email_messages
+            SET linked_case_id = %s,
+                status = 'processed',
+                folder = 'Processed',
+                processed_at = CURRENT_TIMESTAMP,
+                updated_at = CURRENT_TIMESTAMP
+            WHERE id = %s
+            """,
+            (sag_id, email_id)
+        )
+
+        if payload.contact_id:
+            execute_update(
+                """
+                INSERT INTO sag_kontakter (sag_id, contact_id, role)
+                VALUES (%s, %s, %s)
+                ON CONFLICT DO NOTHING
+                """,
+                (sag_id, payload.contact_id, 'primary')
+            )
+
+        relation_type = (payload.relation_type or 'kommentar').strip().lower()
+        if relation_type in {'kommentar', 'intern_note', 'kundeopdatering'}:
+            system_note = (
+                f"E-mail knyttet som {relation_type}.\n"
+                f"Emne: {email_data.get('subject') or '(ingen emne)'}\n"
+                f"Fra: {email_data.get('sender_email') or '(ukendt)'}"
+            )
+            if payload.secondary_label:
+                system_note += f"\nLabel: {payload.secondary_label.strip()[:60]}"
+
+            execute_update(
+                """
+                INSERT INTO sag_kommentarer (sag_id, forfatter, indhold, er_system_besked)
+                VALUES (%s, %s, %s, %s)
+                """,
+                (sag_id, 'E-mail Motor', system_note, True)
+            )
+
+        return {
+            "success": True,
+            "email_id": email_id,
+            "sag": sag,
+            "message": "SAG oprettet fra e-mail"
+        }
+
+    except HTTPException:
+        raise
+    except Exception as e:
+        logger.error("❌ Error creating SAG from email %s: %s", email_id, e)
+        raise HTTPException(status_code=500, detail=str(e))
+
+
+@router.post("/emails/{email_id}/link-sag")
+async def link_email_to_sag(email_id: int, payload: LinkEmailToSagRequest):
+    """Link an email to an existing SAG and optionally append a system note."""
+    try:
+        email_row = execute_query(
+            "SELECT id, subject, sender_email FROM email_messages WHERE id = %s AND deleted_at IS NULL",
+            (email_id,)
+        )
+        if not email_row:
+            raise HTTPException(status_code=404, detail="Email not found")
+
+        sag_row = execute_query(
+            "SELECT id, titel FROM sag_sager WHERE id = %s AND deleted_at IS NULL",
+            (payload.sag_id,)
+        )
+        if not sag_row:
+            raise HTTPException(status_code=404, detail="SAG not found")
+
+        execute_update(
+            """
+            INSERT INTO sag_emails (sag_id, email_id)
+            VALUES (%s, %s)
+            ON CONFLICT (sag_id, email_id) DO NOTHING
+            """,
+            (payload.sag_id, email_id)
+        )
+
+        if payload.mark_processed:
+            execute_update(
+                """
+                UPDATE email_messages
+                SET linked_case_id = %s,
+                    status = 'processed',
+                    folder = 'Processed',
+                    processed_at = CURRENT_TIMESTAMP,
+                    updated_at = CURRENT_TIMESTAMP
+                WHERE id = %s
+                """,
+                (payload.sag_id, email_id)
+            )
+        else:
+            execute_update(
+                """
+                UPDATE email_messages
+                SET linked_case_id = %s,
+                    updated_at = CURRENT_TIMESTAMP
+                WHERE id = %s
+                """,
+                (payload.sag_id, email_id)
+            )
+
+        relation_type = (payload.relation_type or 'kommentar').strip().lower()
+        if relation_type in {'kommentar', 'intern_note', 'kundeopdatering'}:
+            email_data = email_row[0]
+            note = payload.note or (
+                f"E-mail knyttet som {relation_type}. "
+                f"Emne: {email_data.get('subject') or '(ingen emne)'}"
+            )
+            execute_update(
+                """
+                INSERT INTO sag_kommentarer (sag_id, forfatter, indhold, er_system_besked)
+                VALUES (%s, %s, %s, %s)
+                """,
+                (payload.sag_id, payload.forfatter, note, True)
+            )
+
+        return {
+            "success": True,
+            "email_id": email_id,
+            "sag_id": payload.sag_id,
+            "message": "E-mail knyttet til SAG"
+        }
+
+    except HTTPException:
+        raise
+    except Exception as e:
+        logger.error("❌ Error linking email %s to SAG %s: %s", email_id, payload.sag_id, e)
+        raise HTTPException(status_code=500, detail=str(e))
+
+
 @router.post("/emails/{email_id}/extract-vendor-suggestion")
 async def extract_vendor_suggestion(email_id: int):
     """
@@ -1206,6 +1523,7 @@ async def get_processing_stats():
             SELECT 
                 COUNT(*) as total_emails,
                 COUNT(*) FILTER (WHERE status = 'new') as new_emails,
+                COUNT(*) FILTER (WHERE status = 'awaiting_user_action') as awaiting_user_action,
                 COUNT(*) FILTER (WHERE status = 'processed') as processed_emails,
                 COUNT(*) FILTER (WHERE status = 'error') as error_emails,
                 COUNT(*) FILTER (WHERE has_attachments = true) as with_attachments,
@@ -1225,6 +1543,7 @@ async def get_processing_stats():
             return {
                 "total_emails": 0,
                 "new_emails": 0,
+                "awaiting_user_action": 0,
                 "processed_emails": 0,
                 "error_emails": 0,
                 "with_attachments": 0,
@@ -1494,6 +1813,7 @@ async def get_email_stats():
             SELECT 
                 COUNT(*) as total_emails,
                 COUNT(CASE WHEN status = 'new' THEN 1 END) as new_emails,
+                COUNT(CASE WHEN status = 'awaiting_user_action' THEN 1 END) as awaiting_user_action,
                 COUNT(CASE WHEN status = 'processed' THEN 1 END) as processed_emails,
                 COUNT(CASE WHEN classification = 'invoice' THEN 1 END) as invoices,
                 COUNT(CASE WHEN classification = 'time_confirmation' THEN 1 END) as time_confirmations,

app/emails/frontend/emails.html

@@ -11,6 +11,10 @@
         height: calc(100vh - 140px);
         overflow: hidden;
     }
+
+    .email-container > * {
+        min-width: 0;
+    }
     
     /* Left Sidebar - Email List (25%) */
     .email-list-sidebar {
@@ -210,6 +214,7 @@
     /* Center Pane - Email Content (50%) */
     .email-content-pane {
         flex: 1;
+        min-width: 0;
         display: flex;
         flex-direction: column;
         background: var(--bg-card);
@@ -220,6 +225,7 @@
     .email-content-header {
         padding: 1.5rem;
         border-bottom: 1px solid rgba(0,0,0,0.1);
+        min-width: 0;
     }
     
     .email-content-subject {
@@ -227,6 +233,8 @@
         font-weight: 700;
         color: var(--text-primary);
         margin-bottom: 1rem;
+        overflow-wrap: anywhere;
+        word-break: break-word;
     }
     
     .email-content-meta {
@@ -234,17 +242,20 @@
         align-items: center;
         gap: 1rem;
         flex-wrap: wrap;
+        min-width: 0;
     }
     
     .sender-info {
         display: flex;
         align-items: center;
         gap: 0.75rem;
+        min-width: 0;
     }
     
     .sender-details {
         display: flex;
         flex-direction: column;
+        min-width: 0;
     }
     
     .sender-name {
@@ -255,6 +266,8 @@
     .sender-email {
         font-size: 0.8rem;
         color: var(--text-secondary);
+        overflow-wrap: anywhere;
+        word-break: break-word;
     }
     
     .email-timestamp {
@@ -267,6 +280,14 @@
         border-bottom: 1px solid rgba(0,0,0,0.05);
         background: var(--bg-body);
         flex-wrap: wrap;
+        overflow-x: hidden;
+    }
+
+    .attachment-chip {
+        max-width: 240px;
+        overflow: hidden;
+        text-overflow: ellipsis;
+        white-space: nowrap;
     }
     
     .email-actions .btn-primary {
@@ -284,7 +305,56 @@
         flex: 1;
         padding: 1.5rem;
         overflow-y: auto;
+        overflow-x: hidden;
         line-height: 1.6;
+        min-width: 0;
+        overflow-wrap: anywhere;
+        word-break: break-word;
+    }
+
+    .email-body pre,
+    .email-html-body,
+    .email-html-body * {
+        max-width: 100%;
+        overflow-wrap: anywhere;
+        word-break: break-word;
+    }
+
+    .email-html-body table {
+        display: block;
+        overflow-x: auto;
+        width: 100% !important;
+        max-width: 100% !important;
+        table-layout: auto !important;
+        border-collapse: collapse;
+    }
+
+    .email-html-body tbody,
+    .email-html-body thead,
+    .email-html-body tfoot,
+    .email-html-body tr,
+    .email-html-body td,
+    .email-html-body th {
+        max-width: 100% !important;
+    }
+
+    .email-html-body td,
+    .email-html-body th {
+        white-space: normal !important;
+        word-break: break-word !important;
+        overflow-wrap: anywhere !important;
+    }
+
+    .email-html-body img,
+    .email-html-body video,
+    .email-html-body iframe {
+        max-width: 100% !important;
+        height: auto !important;
+    }
+
+    .email-html-body [style*="position:fixed"],
+    .email-html-body [style*="position: fixed"] {
+        position: static !important;
     }
     
     .email-body iframe {
@@ -307,6 +377,14 @@
         margin-bottom: 0.5rem;
         transition: all 0.2s;
         color: var(--text-primary);
+        min-width: 0;
+    }
+
+    .attachment-item .flex-grow-1 {
+        min-width: 0;
+        overflow: hidden;
+        text-overflow: ellipsis;
+        white-space: nowrap;
     }
     
     .attachment-item:hover {
@@ -342,6 +420,7 @@
         flex-direction: column;
         gap: 1rem;
         overflow-y: auto;
+        min-width: 0;
     }
     
     .analysis-card {
@@ -436,6 +515,87 @@
         color: var(--accent);
         margin-bottom: 0.75rem;
     }
+
+    .suggestion-grid {
+        display: grid;
+        grid-template-columns: 1fr 1fr;
+        gap: 0.6rem;
+    }
+
+    .suggestion-field {
+        display: flex;
+        flex-direction: column;
+        gap: 0.25rem;
+    }
+
+    .suggestion-field label {
+        font-size: 0.72rem;
+        color: var(--text-secondary);
+        text-transform: uppercase;
+        letter-spacing: 0.4px;
+    }
+
+    .suggestion-field input,
+    .suggestion-field select {
+        border: 1px solid rgba(0,0,0,0.1);
+        border-radius: 8px;
+        background: var(--bg-body);
+        color: var(--text-primary);
+        padding: 0.45rem 0.6rem;
+        font-size: 0.85rem;
+    }
+
+    .suggestion-field.full {
+        grid-column: 1 / -1;
+    }
+
+    .quick-action-row {
+        display: flex;
+        gap: 0.5rem;
+        flex-wrap: wrap;
+    }
+
+    .customer-search-wrap {
+        position: relative;
+    }
+
+    .customer-search-results {
+        position: absolute;
+        left: 0;
+        right: 0;
+        top: calc(100% + 4px);
+        background: var(--bg-card);
+        border: 1px solid rgba(0,0,0,0.12);
+        border-radius: 10px;
+        max-height: 260px;
+        overflow-y: auto;
+        z-index: 12;
+        box-shadow: 0 8px 24px rgba(0,0,0,0.12);
+    }
+
+    .customer-search-item {
+        padding: 0.55rem 0.65rem;
+        border-bottom: 1px solid rgba(0,0,0,0.06);
+        cursor: pointer;
+    }
+
+    .customer-search-item:last-child {
+        border-bottom: none;
+    }
+
+    .customer-search-item:hover {
+        background: var(--accent-light);
+    }
+
+    .customer-search-name {
+        font-size: 0.85rem;
+        font-weight: 600;
+    }
+
+    .customer-search-meta {
+        font-size: 0.74rem;
+        color: var(--text-secondary);
+    }
     
     /* Responsive Design */
     @media (max-width: 1200px) {
@@ -871,6 +1031,9 @@
             <button class="filter-pill" data-filter="processed" onclick="setFilter('processed')">
                 Behandlet <span class="count" id="countProcessed">0</span>
             </button>
+            <button class="filter-pill" data-filter="awaiting_user_action" onclick="setFilter('awaiting_user_action')">
+                Afventer <span class="count" id="countAwaiting">0</span>
+            </button>
             <button class="filter-pill" data-filter="case_notification" onclick="setFilter('case_notification')">
                 Sag <span class="count" id="countCase">0</span>
             </button>
@@ -1312,6 +1475,8 @@ let emails = [];
 let selectedEmails = new Set();
 let emailSearchTimeout = null;
 let autoRefreshInterval = null;
+let sagAssignmentOptions = { users: [], groups: [] };
+let customerSearchHideTimeout = null;
 
 // Initialize
 document.addEventListener('DOMContentLoaded', () => {
@@ -1322,6 +1487,7 @@ document.addEventListener('DOMContentLoaded', () => {
     loadStats();
     setupEventListeners();
     setupKeyboardShortcuts();
+    preloadSagAssignmentOptions();
     startAutoRefresh();
 });
 
@@ -1431,13 +1597,12 @@ async function loadEmails(searchQuery = '') {
         
         // Handle special filters
         if (currentFilter === 'active') {
-            // Show only new, error, or flagged (pending review) emails
+            // Active queue includes both new and awaiting manual handling.
-            // If searching, ignore status filter to allow global search
+            // We fetch list data and filter client-side because API status filter is single-value.
-            if (!searchQuery) {
-                url += '&status=new';
-             }
         } else if (currentFilter === 'processed') {
             url += '&status=processed';
+        } else if (currentFilter === 'awaiting_user_action') {
+            url += '&status=awaiting_user_action';
         } else if (currentFilter !== 'all') {
             // Classification filter
             url += `&classification=${currentFilter}`;
@@ -1455,6 +1620,11 @@ async function loadEmails(searchQuery = '') {
         }
         
         emails = await response.json();
+
+        if (currentFilter === 'active' && !searchQuery) {
+            emails = emails.filter((email) => ['new', 'awaiting_user_action'].includes(email.status || 'new'));
+        }
+
         console.log('Loaded emails:', emails.length, 'items');
         
         renderEmailList(emails);
@@ -1722,12 +1892,12 @@ function renderEmailDetail(email) {
                         return `
                             ${canPreview ? `
                                 <button onclick="previewAttachment(${email.id}, ${att.id}, '${escapeHtml(att.filename)}', '${att.content_type}')" 
-                                        class="btn btn-sm btn-outline-primary" title="Se ${att.filename}">
+                                        class="btn btn-sm btn-outline-primary attachment-chip" title="Se ${att.filename}">
                                     <i class="bi bi-eye me-1"></i>${att.filename}
                                 </button>
                             ` : `
                                 <a href="/api/v1/emails/${email.id}/attachments/${att.id}" 
-                                   class="btn btn-sm btn-outline-secondary" 
+                                   class="btn btn-sm btn-outline-secondary attachment-chip" 
                                    download="${att.filename}" 
                                    title="Download ${att.filename}">
                                     <i class="bi bi-download me-1"></i>${att.filename}
@@ -1747,62 +1917,178 @@ function renderEmailDetail(email) {
     // If HTML, inject it as innerHTML after rendering
     if (email.body_html) {
         const htmlDiv = pane.querySelector('.email-html-body');
-        if (htmlDiv) htmlDiv.innerHTML = email.body_html;
+        if (htmlDiv) {
+            htmlDiv.innerHTML = email.body_html;
+            normalizeEmailHtmlLayout(htmlDiv);
+        }
     }
 }
 
+function normalizeEmailHtmlLayout(container) {
+    if (!container) return;
+
+    const tables = container.querySelectorAll('table');
+    tables.forEach((table) => {
+        table.style.maxWidth = '100%';
+        table.style.width = '100%';
+        table.style.tableLayout = 'auto';
+        table.removeAttribute('width');
+    });
+
+    const cells = container.querySelectorAll('td, th');
+    cells.forEach((cell) => {
+        cell.style.whiteSpace = 'normal';
+        cell.style.wordBreak = 'break-word';
+        cell.style.overflowWrap = 'anywhere';
+    });
+
+    const images = container.querySelectorAll('img, iframe, video');
+    images.forEach((el) => {
+        el.style.maxWidth = '100%';
+        if (el.tagName === 'IMG' || el.tagName === 'VIDEO') {
+            el.style.height = 'auto';
+        }
+    });
+}
+
 function renderEmailAnalysis(email) {
     const aiAnalysisTab = document.getElementById('aiAnalysisTab');
     if (!aiAnalysisTab) {
         console.error('aiAnalysisTab element not found in DOM');
         return;
     }
-    
+
     const classification = email.classification || 'general';
     const confidence = email.confidence_score || 0;
-    
+    const primaryType = suggestPrimaryType(email);
-    // Opdater kun AI Analysis tab indholdet - ikke hele sidebar
+    const secondaryLabel = suggestSecondaryLabel(email);
-    aiAnalysisTab.innerHTML = `
+    const selectedCustomerName = email.customer_name || '';
-        ${!email.customer_id && !email.supplier_id ? `
-        <div class="analysis-card border border-warning">
-            <h6 class="text-warning"><i class="bi bi-person-question-fill me-2"></i>Ukendt Afsender</h6>
-            <div class="text-muted small mb-2">
-                <i class="bi bi-envelope me-1"></i>${escapeHtml(email.sender_email || '')}
-                ${email.sender_name ? `<br><i class="bi bi-person me-1"></i>${escapeHtml(email.sender_name)}` : ''}
-            </div>
-            <div class="d-flex flex-column gap-2">
-                <button class="btn btn-sm btn-outline-primary w-100"
-                        onclick="quickCreateCustomer(${email.id}, '${escapeHtml(email.sender_name || '')}', '${escapeHtml(email.sender_email || '')}')">
-                    <i class="bi bi-person-plus me-2"></i>Opret som Kunde
-                </button>
-                <button class="btn btn-sm btn-outline-secondary w-100"
-                        onclick="quickCreateVendor(${email.id}, '${escapeHtml(email.sender_name || '')}', '${escapeHtml(email.sender_email || '')}')">
-                    <i class="bi bi-shop me-2"></i>Opret som Leverandør
-                </button>
-            </div>
-        </div>
-        ` : `
-        <div class="analysis-card">
-            <h6 class="text-success"><i class="bi bi-person-check-fill me-2"></i>Linket Til</h6>
-            <ul class="metadata-list">
-                ${email.customer_id ? `<li class="metadata-item"><div class="metadata-label">Kunde</div><div class="metadata-value">${escapeHtml(email.customer_name || '#' + email.customer_id)}</div></li>` : ''}
-                ${email.supplier_id ? `<li class="metadata-item"><div class="metadata-label">Leverandør</div><div class="metadata-value">${escapeHtml(email.supplier_name || '#' + email.supplier_id)}</div></li>` : ''}
-            </ul>
-        </div>
-        `}
 
-        ${getClassificationActions(email) ? `
+    const userOptions = (sagAssignmentOptions.users || []).map((user) =>
+        `<option value="${user.id}">${escapeHtml(user.name)}</option>`
+    ).join('');
+
+    const groupOptions = (sagAssignmentOptions.groups || []).map((group) =>
+        `<option value="${group.id}">${escapeHtml(group.name)}</option>`
+    ).join('');
+
+    aiAnalysisTab.innerHTML = `
         <div class="analysis-card">
-            <h6><i class="bi bi-lightning-charge-fill me-2"></i>Hurtig Action</h6>
+            <h6><i class="bi bi-stars me-2"></i>System Forslag</h6>
-            <div class="d-flex flex-column gap-2">
+            <div class="quick-action-row mb-3">
-                ${getClassificationActions(email)}
+                <button class="btn btn-sm btn-primary" onclick="confirmSuggestion()">
+                    <i class="bi bi-check2-circle me-1"></i>Bekræft Forslag
+                </button>
+                <button class="btn btn-sm btn-outline-secondary" onclick="focusTypeEditor()">
+                    <i class="bi bi-arrow-repeat me-1"></i>Ret Type
+                </button>
+                <button class="btn btn-sm btn-outline-danger" onclick="markAsSpam()">
+                    <i class="bi bi-slash-circle me-1"></i>Spam
+                </button>
+            </div>
+
+            <div class="suggestion-grid">
+                <div class="suggestion-field">
+                    <label for="casePrimaryType">Primær Type</label>
+                    <select id="casePrimaryType">
+                        <option value="support" ${primaryType === 'support' ? 'selected' : ''}>Support</option>
+                        <option value="bogholderi" ${primaryType === 'bogholderi' ? 'selected' : ''}>Bogholderi</option>
+                        <option value="leverandor" ${primaryType === 'leverandor' ? 'selected' : ''}>Leverandør</option>
+                        <option value="helhedsopgave" ${primaryType === 'helhedsopgave' ? 'selected' : ''}>Helhedsopgave</option>
+                        <option value="andet" ${primaryType === 'andet' ? 'selected' : ''}>Andet</option>
+                    </select>
+                </div>
+
+                <div class="suggestion-field">
+                    <label for="caseSecondaryLabel">Sekundær Label</label>
+                    <input id="caseSecondaryLabel" type="text" maxlength="60" value="${escapeHtml(secondaryLabel)}" placeholder="fx Fakturaspørgsmål">
+                </div>
+
+                <div class="suggestion-field full">
+                    <label for="caseCustomerSearch">Kunde</label>
+                    <div class="customer-search-wrap">
+                        <input id="caseCustomerSearch" value="${escapeHtml(selectedCustomerName)}" placeholder="Søg kunde, CVR, domæne..." oninput="searchCustomersForCurrentEmail(this.value)" onfocus="searchCustomersForCurrentEmail(this.value)" onblur="hideCustomerSearchResultsDelayed()">
+                        <div id="caseCustomerResults" class="customer-search-results" style="display:none;"></div>
+                    </div>
+                    <input id="caseCustomerId" type="hidden" value="${email.customer_id || ''}">
+                </div>
+
+                <div class="suggestion-field">
+                    <label for="caseAssignee">Ansvarlig Bruger</label>
+                    <select id="caseAssignee">
+                        <option value="">Ingen bruger</option>
+                        ${userOptions}
+                    </select>
+                </div>
+
+                <div class="suggestion-field">
+                    <label for="caseGroup">Gruppe</label>
+                    <select id="caseGroup">
+                        <option value="">Ingen gruppe</option>
+                        ${groupOptions}
+                    </select>
+                </div>
+
+                <div class="suggestion-field">
+                    <label for="caseStartDate">Startdato</label>
+                    <input id="caseStartDate" type="date" value="${todayAsDateString()}">
+                </div>
+
+                <div class="suggestion-field">
+                    <label for="caseDeadline">Deadline</label>
+                    <input id="caseDeadline" type="date" value="">
+                </div>
+
+                <div class="suggestion-field">
+                    <label for="casePriority">Prioritet</label>
+                    <select id="casePriority">
+                        <option value="low">Lav</option>
+                        <option value="normal" selected>Normal</option>
+                        <option value="high">Høj</option>
+                        <option value="urgent">Akut</option>
+                    </select>
+                </div>
+
+                <div class="suggestion-field full">
+                    <label for="caseTitle">Titel</label>
+                    <input id="caseTitle" type="text" value="${escapeHtml((email.subject || `E-mail fra ${email.sender_email || 'ukendt'}`).slice(0, 250))}">
+                </div>
+            </div>
+
+            <div class="quick-action-row mt-3">
+                <button class="btn btn-sm btn-primary" onclick="createCaseFromCurrentForm()">
+                    <i class="bi bi-plus-circle me-1"></i>Opret Ny Sag
+                </button>
+                <button class="btn btn-sm btn-outline-primary" onclick="toggleLinkExistingPanel()">
+                    <i class="bi bi-link-45deg me-1"></i>Tilknyt Eksisterende Sag
+                </button>
+                <button class="btn btn-sm btn-outline-secondary" onclick="setPrimaryType('support')">Support</button>
+                <button class="btn btn-sm btn-outline-secondary" onclick="setPrimaryType('leverandor')">Leverandør</button>
+            </div>
+
+            <div id="linkExistingPanel" class="mt-3" style="display:none;">
+                <div class="suggestion-field full">
+                    <label for="existingSagSearch">Søg Sag</label>
+                    <input id="existingSagSearch" list="existingSagResults" placeholder="Søg på titel eller ID..." oninput="searchSagerForCurrentEmail(this.value)">
+                    <datalist id="existingSagResults"></datalist>
+                    <input id="existingSagId" type="hidden" value="">
+                </div>
+                <div class="suggestion-field full mt-2">
+                    <label for="existingSagRelationType">Tilføj mail som</label>
+                    <select id="existingSagRelationType">
+                        <option value="kommentar">Kommentar</option>
+                        <option value="intern_note">Intern note</option>
+                        <option value="kundeopdatering">Kundeopdatering</option>
+                    </select>
+                </div>
+                <button class="btn btn-sm btn-primary mt-2" onclick="linkCurrentEmailToExistingSag()">
+                    <i class="bi bi-link me-1"></i>Tilknyt Sag
+                </button>
             </div>
         </div>
-        ` : ''}
+
-        
         <div class="analysis-card">
             <h6><i class="bi bi-robot me-2"></i>AI Klassificering</h6>
-            
             <div class="confidence-meter">
                 <div class="confidence-bar">
                     <div class="confidence-fill" style="width: ${confidence * 100}%"></div>
@@ -1812,7 +2098,7 @@ function renderEmailAnalysis(email) {
                     <span><strong>${Math.round(confidence * 100)}%</strong></span>
                 </div>
             </div>
-            
+
             <select class="classification-select" id="classificationSelect" onchange="updateClassification()">
                 <option value="invoice" ${classification === 'invoice' ? 'selected' : ''}>📄 Faktura</option>
                 <option value="order_confirmation" ${classification === 'order_confirmation' ? 'selected' : ''}>📦 Ordrebekræftelse</option>
@@ -1824,52 +2110,242 @@ function renderEmailAnalysis(email) {
                 <option value="spam" ${classification === 'spam' ? 'selected' : ''}>🚫 Spam</option>
                 <option value="general" ${classification === 'general' ? 'selected' : ''}>📧 Generel</option>
             </select>
-            
+
             <button class="btn btn-sm btn-primary w-100" onclick="saveClassification()">
                 <i class="bi bi-check-lg me-2"></i>Gem Klassificering
             </button>
         </div>
-        
-        <div class="analysis-card">
-            <h6><i class="bi bi-info-circle me-2"></i>Metadata</h6>
-            <ul class="metadata-list">
-                <li class="metadata-item">
-                    <div class="metadata-label">Message ID</div>
-                    <div class="metadata-value" style="font-size: 0.7rem; word-break: break-all;">${email.message_id || 'N/A'}</div>
-                </li>
-                <li class="metadata-item">
-                    <div class="metadata-label">Modtaget</div>
-                    <div class="metadata-value">${formatDateTime(email.received_date)}</div>
-                </li>
-                <li class="metadata-item">
-                    <div class="metadata-label">Status</div>
-                    <div class="metadata-value">${email.status || 'new'}</div>
-                </li>
-                ${email.extracted_invoice_number ? `
-                <li class="metadata-item">
-                    <div class="metadata-label">Fakturanummer</div>
-                    <div class="metadata-value">${email.extracted_invoice_number}</div>
-                </li>
-                ` : ''}
-                ${email.extracted_amount ? `
-                <li class="metadata-item">
-                    <div class="metadata-label">Beløb</div>
-                    <div class="metadata-value">${email.extracted_amount} ${email.extracted_currency || 'DKK'}</div>
-                </li>
-                ` : ''}
-            </ul>
-        </div>
-        
-        ${email.matched_rules && email.matched_rules.length > 0 ? `
-        <div class="analysis-card">
-            <h6><i class="bi bi-lightning-charge me-2"></i>Matchede Regler</h6>
-            <div class="rules-indicator">
-                <i class="bi bi-check-circle-fill"></i>
-                <span>${email.matched_rules.length} regel(er) matchet</span>
-            </div>
-        </div>
-        ` : ''}
     `;
+
+    const statusBadge = document.getElementById('emailActionStatus');
+    if (statusBadge) {
+        statusBadge.textContent = email.status || 'new';
+    }
+}
+
+function todayAsDateString() {
+    return new Date().toISOString().split('T')[0];
+}
+
+function suggestPrimaryType(email) {
+    const classification = (email.classification || '').toLowerCase();
+    if (classification === 'invoice') return 'bogholderi';
+    if (classification === 'time_confirmation') return 'support';
+    if (classification === 'case_notification') return 'support';
+    if (email.supplier_id) return 'leverandor';
+    return 'support';
+}
+
+function suggestSecondaryLabel(email) {
+    const classification = (email.classification || '').toLowerCase();
+    const mapping = {
+        invoice: 'Fakturasporgsmal',
+        time_confirmation: 'Tidsbekraftelse',
+        case_notification: 'Sag opdatering',
+        order_confirmation: 'Ordre bekraftelse',
+        freight_note: 'Fragt opdatering',
+        general: 'Generel henvendelse'
+    };
+    return mapping[classification] || 'Kunde henvendelse';
+}
+
+async function preloadSagAssignmentOptions() {
+    try {
+        const response = await fetch('/api/v1/emails/sag-options');
+        if (!response.ok) return;
+        sagAssignmentOptions = await response.json();
+    } catch (error) {
+        console.warn('Could not preload sag assignment options:', error);
+    }
+}
+
+function focusTypeEditor() {
+    document.getElementById('casePrimaryType')?.focus();
+}
+
+function setPrimaryType(value) {
+    const el = document.getElementById('casePrimaryType');
+    if (el) el.value = value;
+}
+
+function toggleLinkExistingPanel() {
+    const panel = document.getElementById('linkExistingPanel');
+    if (!panel) return;
+    panel.style.display = panel.style.display === 'none' ? 'block' : 'none';
+}
+
+function getSelectedIdFromDatalist(inputId, datalistId) {
+    const input = document.getElementById(inputId);
+    const datalist = document.getElementById(datalistId);
+    if (!input || !datalist) return null;
+    const option = [...datalist.options].find((opt) => opt.value === input.value);
+    return option ? option.dataset.id : null;
+}
+
+function hideCustomerSearchResultsDelayed() {
+    clearTimeout(customerSearchHideTimeout);
+    customerSearchHideTimeout = setTimeout(() => {
+        const resultsEl = document.getElementById('caseCustomerResults');
+        if (resultsEl) resultsEl.style.display = 'none';
+    }, 180);
+}
+
+function renderCustomerSearchResults(customers) {
+    const resultsEl = document.getElementById('caseCustomerResults');
+    if (!resultsEl) return;
+
+    if (!customers || customers.length === 0) {
+        resultsEl.innerHTML = '<div class="customer-search-item"><div class="customer-search-meta">Ingen kunder fundet</div></div>';
+        resultsEl.style.display = 'block';
+        return;
+    }
+
+    resultsEl.innerHTML = customers.map((customer) => {
+        const metaParts = [];
+        if (customer.cvr_number) metaParts.push(`CVR ${escapeHtml(customer.cvr_number)}`);
+        if (customer.email_domain) metaParts.push(escapeHtml(customer.email_domain));
+        if (customer.email) metaParts.push(escapeHtml(customer.email));
+        const meta = metaParts.join(' • ');
+
+        return `
+            <div class="customer-search-item" onmousedown="selectCustomerForCurrentEmail(${customer.id}, '${escapeHtml(customer.name).replace(/'/g, "\\'")}')">
+                <div class="customer-search-name">${escapeHtml(customer.name)} <span class="text-muted">#${customer.id}</span></div>
+                <div class="customer-search-meta">${meta || 'Ingen ekstra data'}</div>
+            </div>
+        `;
+    }).join('');
+
+    resultsEl.style.display = 'block';
+}
+
+function selectCustomerForCurrentEmail(customerId, customerName) {
+    const input = document.getElementById('caseCustomerSearch');
+    const hidden = document.getElementById('caseCustomerId');
+    const resultsEl = document.getElementById('caseCustomerResults');
+
+    if (input) input.value = customerName;
+    if (hidden) hidden.value = String(customerId);
+    if (resultsEl) resultsEl.style.display = 'none';
+}
+
+async function searchCustomersForCurrentEmail(query) {
+    const hidden = document.getElementById('caseCustomerId');
+    if (hidden) hidden.value = '';
+
+    if (!query || query.length < 2) {
+        const resultsEl = document.getElementById('caseCustomerResults');
+        if (resultsEl) resultsEl.style.display = 'none';
+        return;
+    }
+
+    try {
+        const response = await fetch(`/api/v1/emails/search-customers?q=${encodeURIComponent(query)}`);
+        if (!response.ok) return;
+        const customers = await response.json();
+        renderCustomerSearchResults(customers);
+    } catch (error) {
+        console.warn('Customer search failed:', error);
+    }
+}
+
+async function searchSagerForCurrentEmail(query) {
+    if (!query || query.length < 2) return;
+    try {
+        const response = await fetch(`/api/v1/emails/search-sager?q=${encodeURIComponent(query)}`);
+        if (!response.ok) return;
+        const sager = await response.json();
+        const datalist = document.getElementById('existingSagResults');
+        if (!datalist) return;
+        datalist.innerHTML = sager.map((sag) => {
+            const display = `SAG-${sag.id}: ${sag.titel || '(uden titel)'}`;
+            return `<option value="${escapeHtml(display)}" data-id="${sag.id}"></option>`;
+        }).join('');
+    } catch (error) {
+        console.warn('SAG search failed:', error);
+    }
+}
+
+function confirmSuggestion() {
+    createCaseFromCurrentForm();
+}
+
+function getCaseFormPayload() {
+    const customerIdHidden = document.getElementById('caseCustomerId')?.value;
+    const resolvedCustomerId = customerIdHidden || null;
+
+    return {
+        titel: document.getElementById('caseTitle')?.value?.trim() || null,
+        customer_id: resolvedCustomerId ? Number(resolvedCustomerId) : null,
+        case_type: document.getElementById('casePrimaryType')?.value || 'support',
+        secondary_label: document.getElementById('caseSecondaryLabel')?.value?.trim() || null,
+        start_date: document.getElementById('caseStartDate')?.value || null,
+        deadline: document.getElementById('caseDeadline')?.value || null,
+        priority: document.getElementById('casePriority')?.value || 'normal',
+        ansvarlig_bruger_id: document.getElementById('caseAssignee')?.value ? Number(document.getElementById('caseAssignee').value) : null,
+        assigned_group_id: document.getElementById('caseGroup')?.value ? Number(document.getElementById('caseGroup').value) : null,
+        relation_type: 'kommentar'
+    };
+}
+
+async function createCaseFromCurrentForm() {
+    if (!currentEmailId) return;
+
+    const payload = getCaseFormPayload();
+    if (!payload.customer_id) {
+        showError('Vælg kunde før sag-oprettelse');
+        return;
+    }
+
+    try {
+        const response = await fetch(`/api/v1/emails/${currentEmailId}/create-sag`, {
+            method: 'POST',
+            headers: { 'Content-Type': 'application/json' },
+            body: JSON.stringify(payload)
+        });
+
+        if (!response.ok) {
+            const data = await response.json().catch(() => ({}));
+            throw new Error(data.detail || 'Sag-oprettelse fejlede');
+        }
+
+        const result = await response.json();
+        showSuccess(`SAG-${result.sag.id} oprettet og e-mail linket`);
+        loadEmails();
+        await loadEmailDetail(currentEmailId);
+    } catch (error) {
+        showError(error.message || 'Kunne ikke oprette sag');
+    }
+}
+
+async function linkCurrentEmailToExistingSag() {
+    if (!currentEmailId) return;
+    const selectedSagId = getSelectedIdFromDatalist('existingSagSearch', 'existingSagResults') || document.getElementById('existingSagId')?.value;
+    if (!selectedSagId) {
+        showError('Vælg en eksisterende sag først');
+        return;
+    }
+
+    try {
+        const response = await fetch(`/api/v1/emails/${currentEmailId}/link-sag`, {
+            method: 'POST',
+            headers: { 'Content-Type': 'application/json' },
+            body: JSON.stringify({
+                sag_id: Number(selectedSagId),
+                relation_type: document.getElementById('existingSagRelationType')?.value || 'kommentar'
+            })
+        });
+
+        if (!response.ok) {
+            const data = await response.json().catch(() => ({}));
+            throw new Error(data.detail || 'Tilknytning fejlede');
+        }
+
+        showSuccess(`E-mail knyttet til SAG-${selectedSagId}`);
+        loadEmails();
+        await loadEmailDetail(currentEmailId);
+    } catch (error) {
+        showError(error.message || 'Kunne ikke knytte e-mail til sag');
+    }
 }
 
 function showEmptyState() {
@@ -1914,12 +2390,14 @@ async function loadStats() {
         const response = await fetch('/api/v1/emails/stats/summary');
         const stats = await response.json();
         
-        // Calculate active emails (new + error + flagged)
+        const newCount = stats.new_emails || 0;
-        const activeCount = stats.new_emails || 0;
+        const awaitingCount = stats.awaiting_user_action || 0;
+        const activeCount = newCount + awaitingCount;
         
         document.getElementById('countActive').textContent = activeCount;
         document.getElementById('countAll').textContent = stats.total_emails || 0;
         document.getElementById('countProcessed').textContent = stats.processed_emails || 0;
+        document.getElementById('countAwaiting').textContent = awaitingCount;
         document.getElementById('countInvoice').textContent = stats.invoices || 0;
         document.getElementById('countOrder').textContent = 0;
         document.getElementById('countFreight').textContent = 0;
@@ -2272,11 +2750,20 @@ async function createTimeEntry(emailId) {
 }
 
 async function createCase(emailId) {
-    showError('Sags-modul er ikke implementeret endnu');
+    if (currentEmailId !== emailId) {
+        await selectEmail(emailId);
+    }
+    setPrimaryType('support');
+    focusTypeEditor();
+    showInfo('Sagsforslag klar. Udfyld felter og klik Opret Ny Sag.');
 }
 
 async function linkToCustomer(emailId) {
-    showError('Kunde-linking er ikke implementeret endnu');
+    if (currentEmailId !== emailId) {
+        await selectEmail(emailId);
+    }
+    document.getElementById('caseCustomerSearch')?.focus();
+    showInfo('Søg og vælg kunde i forslagspanelet.');
 }
 
 // ─── Quick Create Customer ────────────────────────────────────────────────
@@ -2688,6 +3175,10 @@ function formatClassification(classification) {
 function getStatusBadge(email) {
     const status = email.status || 'new';
     const approvalStatus = email.approval_status;
+
+    if (status === 'awaiting_user_action') {
+        return '<span class="badge bg-warning text-dark badge-sm ms-1"><i class="bi bi-person-check me-1"></i>Afventer</span>';
+    }
     
     if (status === 'processed' || status === 'archived') {
         return '<span class="badge bg-success badge-sm ms-1"><i class="bi bi-check-circle me-1"></i>Behandlet</span>';

app/models/schemas.py

@@ -280,6 +280,7 @@ class TodoStepCreate(TodoStepBase):
 class TodoStepUpdate(BaseModel):
     """Schema for updating a todo step"""
     is_done: Optional[bool] = None
+    is_next: Optional[bool] = None
 
 
 class TodoStep(TodoStepBase):
@@ -287,6 +288,7 @@ class TodoStep(TodoStepBase):
     id: int
     sag_id: int
     is_done: bool
+    is_next: bool = False
     created_by_user_id: Optional[int] = None
     created_by_name: Optional[str] = None
     created_at: datetime

app/modules/sag/backend/router.py

@@ -1,6 +1,7 @@
 import logging
 import os
 import shutil
+import json
 from pathlib import Path
 from datetime import datetime
 from typing import List, Optional
@@ -50,15 +51,64 @@ def _get_user_id_from_request(request: Request) -> int:
 
 
 def _normalize_case_status(status_value: Optional[str]) -> str:
+    allowed_statuses = []
+    seen = set()
+
+    def _add_status(value: Optional[str]) -> None:
+        candidate = str(value or "").strip()
+        if not candidate:
+            return
+        key = candidate.lower()
+        if key in seen:
+            return
+        seen.add(key)
+        allowed_statuses.append(candidate)
+
+    try:
+        setting_row = execute_query_single("SELECT value FROM settings WHERE key = %s", ("case_statuses",))
+        if setting_row and setting_row.get("value"):
+            parsed = json.loads(setting_row.get("value") or "[]")
+            for item in parsed if isinstance(parsed, list) else []:
+                if isinstance(item, str):
+                    value = item.strip()
+                elif isinstance(item, dict):
+                    value = str(item.get("value") or "").strip()
+                else:
+                    value = ""
+                _add_status(value)
+    except Exception:
+        pass
+
+    # Include historical/current DB statuses so legacy values remain valid
+    try:
+        rows = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ()) or []
+        for row in rows:
+            _add_status(row.get("status"))
+    except Exception:
+        pass
+
+    if not allowed_statuses:
+        allowed_statuses = ["åben", "under behandling", "afventer", "løst", "lukket"]
+
+    allowed_map = {s.lower(): s for s in allowed_statuses}
+
     if not status_value:
-        return "åben"
+        return allowed_map.get("åben", allowed_statuses[0])
 
     normalized = str(status_value).strip().lower()
-    if normalized == "afventer":
+    if normalized in allowed_map:
-        return "åben"
+        return allowed_map[normalized]
-    if normalized in {"åben", "lukket"}:
+
-        return normalized
+    # Backward compatibility for legacy mapping
-    return "åben"
+    if normalized == "afventer" and "åben" in allowed_map:
+        return allowed_map["åben"]
+
+    # Do not force unknown values back to default; preserve user-entered/custom DB values
+    raw_value = str(status_value).strip()
+    if raw_value:
+        return raw_value
+
+    return allowed_map.get("åben", allowed_statuses[0])
 
 
 def _normalize_optional_timestamp(value: Optional[str], field_name: str) -> Optional[str]:
@@ -122,6 +172,8 @@ class SagSendEmailRequest(BaseModel):
     bcc: List[str] = Field(default_factory=list)
     body_html: Optional[str] = None
     attachment_file_ids: List[int] = Field(default_factory=list)
+    thread_email_id: Optional[int] = None
+    thread_key: Optional[str] = None
 
 
 def _normalize_email_list(values: List[str], field_name: str) -> List[str]:
@@ -409,7 +461,7 @@ async def list_todo_steps(sag_id: int):
             LEFT JOIN users u_created ON u_created.user_id = t.created_by_user_id
             LEFT JOIN users u_completed ON u_completed.user_id = t.completed_by_user_id
             WHERE t.sag_id = %s AND t.deleted_at IS NULL
-            ORDER BY t.is_done ASC, t.due_date NULLS LAST, t.created_at DESC
+            ORDER BY t.is_done ASC, t.is_next DESC, t.due_date NULLS LAST, t.created_at DESC
         """
         return execute_query(query, (sag_id,)) or []
     except Exception as e:
@@ -464,34 +516,63 @@ async def create_todo_step(sag_id: int, request: Request, data: TodoStepCreate):
 @router.patch("/sag/todo-steps/{step_id}", response_model=TodoStep)
 async def update_todo_step(step_id: int, request: Request, data: TodoStepUpdate):
     try:
-        if data.is_done is None:
+        if data.is_done is None and data.is_next is None:
-            raise HTTPException(status_code=400, detail="is_done is required")
+            raise HTTPException(status_code=400, detail="Provide is_done or is_next")
 
-        user_id = _get_user_id_from_request(request)
+        step_row = execute_query_single(
-        if data.is_done:
+            "SELECT id, sag_id, is_done FROM sag_todo_steps WHERE id = %s AND deleted_at IS NULL",
-            update_query = """
+            (step_id,)
-                UPDATE sag_todo_steps
+        )
-                SET is_done = TRUE,
+        if not step_row:
-                    completed_by_user_id = %s,
-                    completed_at = CURRENT_TIMESTAMP
-                WHERE id = %s AND deleted_at IS NULL
-                RETURNING id
-            """
-            result = execute_query(update_query, (user_id, step_id))
-        else:
-            update_query = """
-                UPDATE sag_todo_steps
-                SET is_done = FALSE,
-                    completed_by_user_id = NULL,
-                    completed_at = NULL
-                WHERE id = %s AND deleted_at IS NULL
-                RETURNING id
-            """
-            result = execute_query(update_query, (step_id,))
-
-        if not result:
             raise HTTPException(status_code=404, detail="Todo step not found")
 
+        if data.is_done is not None:
+            user_id = _get_user_id_from_request(request)
+            if data.is_done:
+                update_query = """
+                    UPDATE sag_todo_steps
+                    SET is_done = TRUE,
+                        is_next = FALSE,
+                        completed_by_user_id = %s,
+                        completed_at = CURRENT_TIMESTAMP
+                    WHERE id = %s AND deleted_at IS NULL
+                    RETURNING id
+                """
+                execute_query(update_query, (user_id, step_id))
+            else:
+                update_query = """
+                    UPDATE sag_todo_steps
+                    SET is_done = FALSE,
+                        completed_by_user_id = NULL,
+                        completed_at = NULL
+                    WHERE id = %s AND deleted_at IS NULL
+                    RETURNING id
+                """
+                execute_query(update_query, (step_id,))
+
+        if data.is_next is not None:
+            if step_row.get("is_done") and data.is_next:
+                raise HTTPException(status_code=400, detail="Completed todo cannot be marked as next")
+
+            if data.is_next:
+                execute_query(
+                    """
+                    UPDATE sag_todo_steps
+                    SET is_next = FALSE
+                    WHERE sag_id = %s AND deleted_at IS NULL
+                    """,
+                    (step_row["sag_id"],)
+                )
+
+            execute_query(
+                """
+                UPDATE sag_todo_steps
+                SET is_next = %s
+                WHERE id = %s AND deleted_at IS NULL
+                """,
+                (bool(data.is_next), step_id)
+            )
+
         return execute_query(
             """
             SELECT
@@ -550,8 +631,12 @@ async def update_sag(sag_id: int, updates: dict):
             updates["status"] = _normalize_case_status(updates.get("status"))
         if "deadline" in updates:
             updates["deadline"] = _normalize_optional_timestamp(updates.get("deadline"), "deadline")
+        if "start_date" in updates:
+            updates["start_date"] = _normalize_optional_timestamp(updates.get("start_date"), "start_date")
         if "deferred_until" in updates:
             updates["deferred_until"] = _normalize_optional_timestamp(updates.get("deferred_until"), "deferred_until")
+        if "priority" in updates:
+            updates["priority"] = (str(updates.get("priority") or "").strip().lower() or "normal")
         if "ansvarlig_bruger_id" in updates:
             updates["ansvarlig_bruger_id"] = _coerce_optional_int(updates.get("ansvarlig_bruger_id"), "ansvarlig_bruger_id")
             _validate_user_id(updates["ansvarlig_bruger_id"])
@@ -567,6 +652,8 @@ async def update_sag(sag_id: int, updates: dict):
             "status",
             "ansvarlig_bruger_id",
             "assigned_group_id",
+            "priority",
+            "start_date",
             "deadline",
             "deferred_until",
             "deferred_until_case_id",
@@ -2199,6 +2286,42 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest):
             "file_path": str(path),
         })
 
+    in_reply_to_header = None
+    references_header = None
+    if payload.thread_email_id:
+        thread_row = None
+        try:
+            thread_row = execute_query_single(
+                """
+                    SELECT id, message_id, in_reply_to, email_references
+                    FROM email_messages
+                    WHERE id = %s
+                """,
+                (payload.thread_email_id,),
+            )
+        except Exception:
+            # Backward compatibility for DBs without in_reply_to/email_references columns.
+            thread_row = execute_query_single(
+                """
+                    SELECT id, message_id
+                    FROM email_messages
+                    WHERE id = %s
+                """,
+                (payload.thread_email_id,),
+            )
+        if thread_row:
+            base_message_id = str(thread_row.get("message_id") or "").strip()
+            if base_message_id and not base_message_id.startswith("<"):
+                base_message_id = f"<{base_message_id}>"
+            if base_message_id:
+                in_reply_to_header = base_message_id
+
+                existing_refs = str(thread_row.get("email_references") or "").strip()
+                if existing_refs:
+                    references_header = f"{existing_refs} {base_message_id}".strip()
+                else:
+                    references_header = base_message_id
+
     email_service = EmailService()
     success, send_message, generated_message_id = await email_service.send_email_with_attachments(
         to_addresses=to_addresses,
@@ -2207,6 +2330,8 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest):
         body_html=payload.body_html,
         cc=cc_addresses,
         bcc=bcc_addresses,
+        in_reply_to=in_reply_to_header,
+        references=references_header,
         attachments=smtp_attachments,
         respect_dry_run=False,
     )
@@ -2218,36 +2343,72 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest):
     sender_name = settings.EMAIL_SMTP_FROM_NAME or "BMC Hub"
     sender_email = settings.EMAIL_SMTP_FROM_ADDRESS or ""
 
-    insert_email_query = """
+    insert_result = None
-        INSERT INTO email_messages (
+    try:
-            message_id, subject, sender_email, sender_name,
+        insert_email_query = """
-            recipient_email, cc, body_text, body_html,
+            INSERT INTO email_messages (
-            received_date, folder, has_attachments, attachment_count,
+                message_id, subject, sender_email, sender_name,
-            status, import_method, linked_case_id
+                recipient_email, cc, body_text, body_html,
+                in_reply_to, email_references,
+                received_date, folder, has_attachments, attachment_count,
+                status, import_method, linked_case_id
+            )
+            VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
+            RETURNING id
+        """
+        insert_result = execute_query(
+            insert_email_query,
+            (
+                generated_message_id,
+                subject,
+                sender_email,
+                sender_name,
+                ", ".join(to_addresses),
+                ", ".join(cc_addresses),
+                body_text,
+                payload.body_html,
+                in_reply_to_header,
+                references_header,
+                datetime.now(),
+                "Sent",
+                bool(smtp_attachments),
+                len(smtp_attachments),
+                "sent",
+                "sag_outbound",
+                sag_id,
+            ),
+        )
+    except Exception:
+        insert_email_query = """
+            INSERT INTO email_messages (
+                message_id, subject, sender_email, sender_name,
+                recipient_email, cc, body_text, body_html,
+                received_date, folder, has_attachments, attachment_count,
+                status, import_method, linked_case_id
+            )
+            VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
+            RETURNING id
+        """
+        insert_result = execute_query(
+            insert_email_query,
+            (
+                generated_message_id,
+                subject,
+                sender_email,
+                sender_name,
+                ", ".join(to_addresses),
+                ", ".join(cc_addresses),
+                body_text,
+                payload.body_html,
+                datetime.now(),
+                "Sent",
+                bool(smtp_attachments),
+                len(smtp_attachments),
+                "sent",
+                "sag_outbound",
+                sag_id,
+            ),
         )
-        VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
-        RETURNING id
-    """
-    insert_result = execute_query(
-        insert_email_query,
-        (
-            generated_message_id,
-            subject,
-            sender_email,
-            sender_name,
-            ", ".join(to_addresses),
-            ", ".join(cc_addresses),
-            body_text,
-            payload.body_html,
-            datetime.now(),
-            "Sent",
-            bool(smtp_attachments),
-            len(smtp_attachments),
-            "sent",
-            "sag_outbound",
-            sag_id,
-        ),
-    )
 
     if not insert_result:
         logger.error("❌ Email sent but outbound log insert failed for case %s", sag_id)
@@ -2286,9 +2447,11 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest):
     )
 
     logger.info(
-        "✅ Outbound case email sent and linked (case=%s, email_id=%s, recipients=%s)",
+        "✅ Outbound case email sent and linked (case=%s, email_id=%s, thread_email_id=%s, thread_key=%s, recipients=%s)",
         sag_id,
         email_id,
+        payload.thread_email_id,
+        payload.thread_key,
         ", ".join(to_addresses),
     )
     return {

app/modules/sag/frontend/views.py

@@ -1,4 +1,5 @@
 import logging
+import json
 from datetime import date, datetime
 from typing import Optional
 from fastapi import APIRouter, HTTPException, Query, Request
@@ -56,6 +57,50 @@ def _coerce_optional_int(value: Optional[str]) -> Optional[int]:
         return None
 
 
+def _fetch_case_status_options() -> list[str]:
+    default_statuses = ["åben", "under behandling", "afventer", "løst", "lukket"]
+    values = []
+    seen = set()
+
+    def _add(value: Optional[str]) -> None:
+        candidate = str(value or "").strip()
+        if not candidate:
+            return
+        key = candidate.lower()
+        if key in seen:
+            return
+        seen.add(key)
+        values.append(candidate)
+
+    setting_row = execute_query(
+        "SELECT value FROM settings WHERE key = %s",
+        ("case_statuses",)
+    )
+
+    if setting_row and setting_row[0].get("value"):
+        try:
+            parsed = json.loads(setting_row[0].get("value") or "[]")
+            for item in parsed if isinstance(parsed, list) else []:
+                value = ""
+                if isinstance(item, str):
+                    value = item.strip()
+                elif isinstance(item, dict):
+                    value = str(item.get("value") or "").strip()
+                _add(value)
+        except Exception:
+            pass
+
+    statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ()) or []
+
+    for row in statuses:
+        _add(row.get("status"))
+
+    for default in default_statuses:
+        _add(default)
+
+    return values
+
+
 @router.get("/sag", response_class=HTMLResponse)
 async def sager_liste(
     request: Request,
@@ -77,7 +122,9 @@ async def sager_liste(
                    c.name as customer_name,
                    CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) as kontakt_navn,
                    COALESCE(u.full_name, u.username) AS ansvarlig_navn,
-                   g.name AS assigned_group_name
+                 g.name AS assigned_group_name,
+                 nt.title AS next_todo_title,
+                 nt.due_date AS next_todo_due_date
             FROM sag_sager s
             LEFT JOIN customers c ON s.customer_id = c.id
             LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
@@ -90,6 +137,22 @@ async def sager_liste(
                 LIMIT 1
             ) cc_first ON true
             LEFT JOIN contacts cont ON cc_first.contact_id = cont.id
+                        LEFT JOIN LATERAL (
+                                SELECT t.title, t.due_date
+                                FROM sag_todo_steps t
+                                WHERE t.sag_id = s.id
+                                    AND t.deleted_at IS NULL
+                                    AND t.is_done = FALSE
+                            ORDER BY
+                                CASE
+                                    WHEN t.is_next THEN 0
+                                    WHEN t.due_date IS NOT NULL THEN 1
+                                    ELSE 2
+                                END,
+                                t.due_date ASC NULLS LAST,
+                                t.created_at ASC
+                                LIMIT 1
+                        ) nt ON true
             LEFT JOIN sag_sager ds ON ds.id = s.deferred_until_case_id
             WHERE s.deleted_at IS NULL
         """
@@ -162,7 +225,11 @@ async def sager_liste(
             sager = [s for s in sager if s['id'] in tagged_ids]
         
         # Fetch all distinct statuses and tags for filters
-        statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
+        status_options = _fetch_case_status_options()
+
+        current_status = str(status or "").strip()
+        if current_status and current_status.lower() not in {s.lower() for s in status_options}:
+            status_options.append(current_status)
         all_tags = execute_query("SELECT DISTINCT tag_navn FROM sag_tags WHERE deleted_at IS NULL ORDER BY tag_navn", ())
 
         toggle_include_deferred_url = str(
@@ -174,7 +241,7 @@ async def sager_liste(
             "sager": sager,
             "relations_map": relations_map,
             "child_ids": list(child_ids),
-            "statuses": [s['status'] for s in statuses],
+            "statuses": status_options,
             "all_tags": [t['tag_navn'] for t in all_tags],
             "current_status": status,
             "current_tag": tag,
@@ -451,7 +518,10 @@ async def sag_detaljer(request: Request, sag_id: int):
             logger.warning("⚠️ Could not load pipeline stages: %s", e)
             pipeline_stages = []
 
-        statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
+        status_options = _fetch_case_status_options()
+        current_status = str(sag.get("status") or "").strip()
+        if current_status and current_status.lower() not in {s.lower() for s in status_options}:
+            status_options.append(current_status)
         is_deadline_overdue = _is_deadline_overdue(sag.get("deadline"))
 
         return templates.TemplateResponse("modules/sag/templates/detail.html", {
@@ -475,7 +545,7 @@ async def sag_detaljer(request: Request, sag_id: int):
             "nextcloud_instance": nextcloud_instance,
             "related_case_options": related_case_options,
             "pipeline_stages": pipeline_stages,
-            "status_options": [s["status"] for s in statuses],
+            "status_options": status_options,
             "is_deadline_overdue": is_deadline_overdue,
             "assignment_users": _fetch_assignment_users(),
             "assignment_groups": _fetch_assignment_groups(),

app/modules/sag/services/relation_service.py

@@ -33,7 +33,7 @@ class RelationService:
 
         # 2. Fetch details for these cases
         placeholders = ','.join(['%s'] * len(tree_ids))
-        tree_cases_query = f"SELECT id, titel, status FROM sag_sager WHERE id IN ({placeholders})"
+        tree_cases_query = f"SELECT id, titel, status, type, template_key FROM sag_sager WHERE id IN ({placeholders})"
         tree_cases = {c['id']: c for c in execute_query(tree_cases_query, tuple(tree_ids))}
         
         # 3. Fetch all edges between these cases

app/modules/sag/templates/index.html

@@ -17,12 +17,14 @@
     .table-wrapper {
         background: var(--bg-card);
         border-radius: 12px;
-        overflow: hidden;
+        overflow-x: auto;
+        overflow-y: hidden;
         box-shadow: 0 2px 8px rgba(0,0,0,0.05);
     }
     
     .sag-table {
         width: 100%;
+        min-width: 1760px;
         margin: 0;
     }
     
@@ -32,12 +34,13 @@
     }
     
     .sag-table thead th {
-        padding: 0.8rem 1rem;
+        padding: 0.6rem 0.75rem;
         font-weight: 600;
-        font-size: 0.85rem;
+        font-size: 0.78rem;
         text-transform: uppercase;
-        letter-spacing: 0.5px;
+        letter-spacing: 0.3px;
         border: none;
+        white-space: nowrap;
     }
     
     .sag-table tbody tr {
@@ -51,9 +54,30 @@
     }
     
     .sag-table tbody td {
-        padding: 0.6rem 1rem;
+        padding: 0.5rem 0.75rem;
-        vertical-align: middle;
+        vertical-align: top;
-        font-size: 0.9rem;
+        font-size: 0.86rem;
+        white-space: nowrap;
+    }
+
+    .sag-table td.col-company,
+    .sag-table td.col-contact,
+    .sag-table td.col-owner,
+    .sag-table td.col-group,
+    .sag-table td.col-desc {
+        white-space: normal;
+    }
+
+    .sag-table td.col-company,
+    .sag-table td.col-contact,
+    .sag-table td.col-owner,
+    .sag-table td.col-group {
+        max-width: 180px;
+    }
+
+    .sag-table td.col-desc {
+        min-width: 260px;
+        max-width: 360px;
     }
     
     .sag-id {
@@ -246,7 +270,7 @@
 {% endblock %}
 
 {% block content %}
-<div class="container-fluid" style="max-width: 1400px; padding-top: 2rem;">
+<div class="container-fluid" style="max-width: none; padding-top: 2rem;">
     <!-- Header -->
     <div class="d-flex justify-content-between align-items-center mb-4">
         <h1 style="margin: 0; color: var(--accent);">
@@ -330,17 +354,19 @@
         <table class="sag-table">
             <thead>
                 <tr>
-                    <th style="width: 90px;">ID</th>
+                    <th style="width: 90px;">SagsID</th>
-                    <th>Titel & Beskrivelse</th>
+                    <th style="width: 180px;">Virksom.</th>
+                    <th style="width: 150px;">Kontakt</th>
+                    <th style="width: 300px;">Beskr.</th>
                     <th style="width: 120px;">Type</th>
-                    <th style="width: 180px;">Kunde</th>
+                    <th style="width: 110px;">Prioritet</th>
-                    <th style="width: 150px;">Hovedkontakt</th>
+                    <th style="width: 160px;">Ansvarl.</th>
-                    <th style="width: 160px;">Ansvarlig</th>
+                    <th style="width: 170px;">Gruppe/Level</th>
-                    <th style="width: 160px;">Gruppe</th>
+                    <th style="width: 240px;">Næste todo</th>
-                    <th style="width: 100px;">Status</th>
+                    <th style="width: 120px;">Opret.</th>
-                    <th style="width: 120px;">Udsat start</th>
+                    <th style="width: 120px;">Start arbejde</th>
-                    <th style="width: 120px;">Oprettet</th>
+                    <th style="width: 140px;">Start inden</th>
-                    <th style="width: 120px;">Opdateret</th>
+                    <th style="width: 120px;">Deadline</th>
                 </tr>
             </thead>
             <tbody id="sagTableBody">
@@ -357,7 +383,13 @@
                         {% endif %}
                         <span class="sag-id">#{{ sag.id }}</span>
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'">
+                    <td class="col-company" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        {{ sag.customer_name if sag.customer_name else '-' }}
+                    </td>
+                    <td class="col-contact" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        {{ sag.kontakt_navn if sag.kontakt_navn and sag.kontakt_navn.strip() else '-' }}
+                    </td>
+                    <td class="col-desc" onclick="window.location.href='/sag/{{ sag.id }}'">
                         <div class="sag-titel">{{ sag.titel }}</div>
                         {% if sag.beskrivelse %}
                         <div class="sag-beskrivelse">{{ sag.beskrivelse }}</div>
@@ -366,29 +398,36 @@
                     <td onclick="window.location.href='/sag/{{ sag.id }}'">
                         <span class="badge bg-light text-dark border">{{ sag.template_key or sag.type or 'ticket' }}</span>
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; text-transform: capitalize;">
-                        {{ sag.customer_name if sag.customer_name else '-' }}
+                        {{ sag.priority if sag.priority else 'normal' }}
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                    <td class="col-owner" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
-                        {{ sag.kontakt_navn if sag.kontakt_navn and sag.kontakt_navn.strip() else '-' }}
-                    </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                         {{ sag.ansvarlig_navn if sag.ansvarlig_navn else '-' }}
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                    <td class="col-group" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                         {{ sag.assigned_group_name if sag.assigned_group_name else '-' }}
                     </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'">
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; white-space: normal; max-width: 240px;">
-                        <span class="status-badge status-{{ sag.status }}">{{ sag.status }}</span>
+                        {% if sag.next_todo_title %}
-                    </td>
+                        <div>{{ sag.next_todo_title }}</div>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
+                        {% if sag.next_todo_due_date %}
-                        {{ sag.deferred_until.strftime('%d/%m-%Y') if sag.deferred_until else '-' }}
+                        <div class="small text-muted">Forfald: {{ sag.next_todo_due_date.strftime('%d/%m-%Y') }}</div>
+                        {% endif %}
+                        {% else %}
+                        -
+                        {% endif %}
                     </td>
                     <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
                         {{ sag.created_at.strftime('%d/%m-%Y') if sag.created_at else '-' }}
                     </td>
                     <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
-                        {{ sag.updated_at.strftime('%d/%m-%Y') if sag.updated_at else '-' }}
+                        {{ sag.start_date.strftime('%d/%m-%Y') if sag.start_date else '-' }}
+                    </td>
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
+                        {{ sag.deferred_until.strftime('%d/%m-%Y') if sag.deferred_until else '-' }}
+                    </td>
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
+                        {{ sag.deadline.strftime('%d/%m-%Y') if sag.deadline else '-' }}
                     </td>
                 </tr>
                 {% if has_relations %}
@@ -402,7 +441,13 @@
                         <td>
                             <span class="sag-id">#{{ related_sag.id }}</span>
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
+                        <td class="col-company" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                            {{ related_sag.customer_name if related_sag.customer_name else '-' }}
+                        </td>
+                        <td class="col-contact" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                            {{ related_sag.kontakt_navn if related_sag.kontakt_navn and related_sag.kontakt_navn.strip() else '-' }}
+                        </td>
+                        <td class="col-desc" onclick="window.location.href='/sag/{{ related_sag.id }}'">
                             {% for rt in all_rel_types %}
                             <span class="relation-badge">{{ rt }}</span>
                             {% endfor %}
@@ -414,29 +459,36 @@
                         <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
                             <span class="badge bg-light text-dark border">{{ related_sag.template_key or related_sag.type or 'ticket' }}</span>
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; text-transform: capitalize;">
-                            {{ related_sag.customer_name if related_sag.customer_name else '-' }}
+                            {{ related_sag.priority if related_sag.priority else 'normal' }}
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        <td class="col-owner" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
-                            {{ related_sag.kontakt_navn if related_sag.kontakt_navn and related_sag.kontakt_navn.strip() else '-' }}
-                        </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                             {{ related_sag.ansvarlig_navn if related_sag.ansvarlig_navn else '-' }}
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        <td class="col-group" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                             {{ related_sag.assigned_group_name if related_sag.assigned_group_name else '-' }}
                         </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; white-space: normal; max-width: 240px;">
-                            <span class="status-badge status-{{ related_sag.status }}">{{ related_sag.status }}</span>
+                            {% if related_sag.next_todo_title %}
-                        </td>
+                            <div>{{ related_sag.next_todo_title }}</div>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
+                            {% if related_sag.next_todo_due_date %}
-                            {{ related_sag.deferred_until.strftime('%d/%m-%Y') if related_sag.deferred_until else '-' }}
+                            <div class="small text-muted">Forfald: {{ related_sag.next_todo_due_date.strftime('%d/%m-%Y') }}</div>
+                            {% endif %}
+                            {% else %}
+                            -
+                            {% endif %}
                         </td>
                         <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
                             {{ related_sag.created_at.strftime('%d/%m-%Y') if related_sag.created_at else '-' }}
                         </td>
                         <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
-                            {{ related_sag.updated_at.strftime('%d/%m-%Y') if related_sag.updated_at else '-' }}
+                            {{ related_sag.start_date.strftime('%d/%m-%Y') if related_sag.start_date else '-' }}
+                        </td>
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
+                            {{ related_sag.deferred_until.strftime('%d/%m-%Y') if related_sag.deferred_until else '-' }}
+                        </td>
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
+                            {{ related_sag.deadline.strftime('%d/%m-%Y') if related_sag.deadline else '-' }}
                         </td>
                     </tr>
                     {% endif %}

app/modules/webshop/backend/router.py

@@ -12,15 +12,31 @@ import os
 import shutil
 
 from app.core.database import execute_query, execute_insert, execute_update, execute_query_single
+from app.core.config import settings
 
 logger = logging.getLogger(__name__)
 
 # APIRouter instance (module_loader kigger efter denne)
 router = APIRouter()
 
-# Upload directory for logos
+# Upload directory for logos (works in both Docker and local development)
-LOGO_UPLOAD_DIR = "/app/uploads/webshop_logos"
+_logo_base_dir = os.path.abspath(settings.UPLOAD_DIR)
-os.makedirs(LOGO_UPLOAD_DIR, exist_ok=True)
+LOGO_UPLOAD_DIR = os.path.join(_logo_base_dir, "webshop_logos")
+try:
+    os.makedirs(LOGO_UPLOAD_DIR, exist_ok=True)
+except OSError as exc:
+    if _logo_base_dir.startswith('/app/'):
+        _fallback_base = os.path.abspath('uploads')
+        LOGO_UPLOAD_DIR = os.path.join(_fallback_base, "webshop_logos")
+        os.makedirs(LOGO_UPLOAD_DIR, exist_ok=True)
+        logger.warning(
+            "⚠️ Webshop logo dir %s not writable (%s). Using fallback %s",
+            _logo_base_dir,
+            exc,
+            LOGO_UPLOAD_DIR,
+        )
+    else:
+        raise
 
 
 # ============================================================================

app/services/case_analysis_service.py

@@ -67,12 +67,12 @@ class CaseAnalysisService:
                 
                 return analysis
             else:
-                logger.warning("⚠️ Ollama returned no result, using empty analysis")
+                logger.warning("⚠️ Ollama returned no result, using heuristic fallback analysis")
-                return self._empty_analysis(text)
+                return await self._heuristic_fallback_analysis(text)
                 
         except Exception as e:
             logger.error(f"❌ Case analysis failed: {e}", exc_info=True)
-            return self._empty_analysis(text)
+            return await self._heuristic_fallback_analysis(text)
     
     def _build_analysis_prompt(self) -> str:
         """Build Danish system prompt for case analysis"""
@@ -470,6 +470,73 @@ Returner JSON med suggested_title, suggested_description, priority, customer_hin
             confidence=0.0,
             ai_reasoning="AI unavailable - fill fields manually"
         )
+
+    async def _heuristic_fallback_analysis(self, text: str) -> QuickCreateAnalysis:
+        """Local fallback when AI service is unavailable."""
+        cleaned_text = (text or "").strip()
+        if not cleaned_text:
+            return self._empty_analysis(text)
+
+        lowered = cleaned_text.lower()
+
+        # Priority heuristics based on urgency wording.
+        urgent_terms = ["nede", "kritisk", "asap", "omgående", "straks", "akut", "haster"]
+        high_terms = ["hurtigt", "vigtigt", "snarest", "prioriter"]
+        low_terms = ["når i får tid", "ikke hastende", "lavprioriteret"]
+
+        if any(term in lowered for term in urgent_terms):
+            priority = SagPriority.URGENT
+        elif any(term in lowered for term in high_terms):
+            priority = SagPriority.HIGH
+        elif any(term in lowered for term in low_terms):
+            priority = SagPriority.LOW
+        else:
+            priority = SagPriority.NORMAL
+
+        # Basic title heuristic: first non-empty line/sentence, clipped to 80 chars.
+        first_line = cleaned_text.splitlines()[0].strip()
+        first_sentence = re.split(r"[.!?]", first_line)[0].strip()
+        title_source = first_sentence or first_line or cleaned_text
+        title = title_source[:80].strip()
+        if not title:
+            title = "Ny sag"
+
+        # Lightweight keyword tags.
+        keyword_tags = {
+            "printer": "printer",
+            "mail": "mail",
+            "email": "mail",
+            "vpn": "vpn",
+            "net": "netværk",
+            "wifi": "wifi",
+            "server": "server",
+            "laptop": "laptop",
+            "adgang": "adgang",
+            "onboarding": "onboarding",
+        }
+        suggested_tags: List[str] = []
+        for key, tag in keyword_tags.items():
+            if key in lowered and tag not in suggested_tags:
+                suggested_tags.append(tag)
+
+        # Try simple customer matching from long words in text.
+        candidate_hints = []
+        for token in re.findall(r"[A-Za-z0-9ÆØÅæøå._-]{3,}", cleaned_text):
+            if token.lower() in {"ring", "kunde", "sag", "skal", "have", "virker", "ikke"}:
+                continue
+            candidate_hints.append(token)
+        customer_id, customer_name = await self._match_customer(candidate_hints[:8])
+
+        return QuickCreateAnalysis(
+            suggested_title=title,
+            suggested_description=cleaned_text,
+            suggested_priority=priority,
+            suggested_customer_id=customer_id,
+            suggested_customer_name=customer_name,
+            suggested_tags=suggested_tags,
+            confidence=0.35,
+            ai_reasoning="AI service unavailable - using local fallback suggestions"
+        )
     
     def _get_cached_analysis(self, text: str) -> Optional[QuickCreateAnalysis]:
         """Get cached analysis if available and not expired"""

app/services/email_analysis_service.py

@@ -6,6 +6,7 @@ Adapted from OmniSync for BMC Hub timetracking use cases
 
 import logging
 import json
+import asyncio
 from typing import Dict, Optional, List
 from datetime import datetime
 import aiohttp

app/services/email_processor_service.py

@@ -49,6 +49,7 @@ class EmailProcessorService:
             'fetched': 0,
             'saved': 0,
             'classified': 0,
+            'awaiting_user_action': 0,
             'rules_matched': 0,
             'errors': 0
         }
@@ -86,6 +87,8 @@ class EmailProcessorService:
                         
                         if result.get('classified'):
                             stats['classified'] += 1
+                        if result.get('awaiting_user_action'):
+                            stats['awaiting_user_action'] += 1
                         if result.get('rules_matched'):
                             stats['rules_matched'] += 1
                             
@@ -109,6 +112,7 @@ class EmailProcessorService:
         email_id = email_data.get('id')
         stats = {
             'classified': False,
+            'awaiting_user_action': False,
             'workflows_executed': 0,
             'rules_matched': False
         }
@@ -123,6 +127,22 @@ class EmailProcessorService:
             if settings.EMAIL_AUTO_CLASSIFY:
                 await self._classify_and_update(email_data)
                 stats['classified'] = True
+
+            # Step 3.5: Gate automation by manual-approval policy and confidence
+            # Phase-1 policy: suggestions are generated automatically, actions are user-approved.
+            classification = (email_data.get('classification') or '').strip().lower()
+            confidence = float(email_data.get('confidence_score') or 0.0)
+            require_manual_approval = getattr(settings, 'EMAIL_REQUIRE_MANUAL_APPROVAL', True)
+
+            if require_manual_approval:
+                await self._set_awaiting_user_action(email_id, reason='manual_approval_required')
+                stats['awaiting_user_action'] = True
+                return stats
+
+            if not classification or confidence < settings.EMAIL_AI_CONFIDENCE_THRESHOLD:
+                await self._set_awaiting_user_action(email_id, reason='low_confidence')
+                stats['awaiting_user_action'] = True
+                return stats
             
             # Step 4: Execute workflows based on classification
             workflow_processed = False
@@ -172,6 +192,25 @@ class EmailProcessorService:
         except Exception as e:
             logger.error(f"❌ Error in process_single_email for {email_id}: {e}")
             raise e
+
+    async def _set_awaiting_user_action(self, email_id: Optional[int], reason: str):
+        """Park an email for manual review before any automatic routing/action."""
+        if not email_id:
+            return
+
+        execute_update(
+            """
+            UPDATE email_messages
+            SET status = 'awaiting_user_action',
+                folder = COALESCE(folder, 'INBOX'),
+                auto_processed = false,
+                processed_at = NULL,
+                updated_at = CURRENT_TIMESTAMP
+            WHERE id = %s
+            """,
+            (email_id,)
+        )
+        logger.info("🛑 Email %s moved to awaiting_user_action (%s)", email_id, reason)
     
     async def _classify_and_update(self, email_data: Dict):
         """Classify email and update database"""

app/services/email_service.py

@@ -1026,6 +1026,8 @@ class EmailService:
         cc: Optional[List[str]] = None,
         bcc: Optional[List[str]] = None,
         reply_to: Optional[str] = None,
+        in_reply_to: Optional[str] = None,
+        references: Optional[str] = None,
         attachments: Optional[List[Dict]] = None,
         respect_dry_run: bool = True,
     ) -> Tuple[bool, str, str]:
@@ -1060,6 +1062,10 @@ class EmailService:
                 msg['Cc'] = ', '.join(cc)
             if reply_to:
                 msg['Reply-To'] = reply_to
+            if in_reply_to:
+                msg['In-Reply-To'] = in_reply_to
+            if references:
+                msg['References'] = references
 
             content_part = MIMEMultipart('alternative')
             content_part.attach(MIMEText(body_text, 'plain'))

app/settings/backend/router.py

@@ -10,6 +10,7 @@ from app.core.config import settings
 import httpx
 import time
 import logging
+import json
 
 logger = logging.getLogger(__name__)
 router = APIRouter()
@@ -75,7 +76,7 @@ async def get_setting(key: str):
     query = "SELECT * FROM settings WHERE key = %s"
     result = execute_query(query, (key,))
 
-    if not result and key in {"case_types", "case_type_module_defaults"}:
+    if not result and key in {"case_types", "case_type_module_defaults", "case_statuses"}:
         seed_query = """
             INSERT INTO settings (key, value, category, description, value_type, is_public)
             VALUES (%s, %s, %s, %s, %s, %s)
@@ -108,6 +109,25 @@ async def get_setting(key: str):
                 )
             )
 
+        if key == "case_statuses":
+            execute_query(
+                seed_query,
+                (
+                    "case_statuses",
+                    json.dumps([
+                        {"value": "åben", "is_closed": False},
+                        {"value": "under behandling", "is_closed": False},
+                        {"value": "afventer", "is_closed": False},
+                        {"value": "løst", "is_closed": True},
+                        {"value": "lukket", "is_closed": True},
+                    ], ensure_ascii=False),
+                    "system",
+                    "Sagsstatus værdier og lukkede markeringer",
+                    "json",
+                    True,
+                )
+            )
+
         result = execute_query(query, (key,))
 
     if not result:
@@ -180,7 +200,7 @@ async def sync_settings_from_env():
 @router.get("/users", response_model=List[User], tags=["Users"])
 async def get_users(is_active: Optional[bool] = None):
     """Get all users"""
-    query = "SELECT user_id as id, username, email, full_name, is_active, last_login, created_at FROM users"
+    query = "SELECT user_id as id, username, email, full_name, is_active, last_login_at as last_login, created_at FROM users"
     params = []
     
     if is_active is not None:
@@ -195,7 +215,7 @@ async def get_users(is_active: Optional[bool] = None):
 @router.get("/users/{user_id}", response_model=User, tags=["Users"])
 async def get_user(user_id: int):
     """Get user by ID"""
-    query = "SELECT user_id as id, username, email, full_name, is_active, last_login, created_at FROM users WHERE user_id = %s"
+    query = "SELECT user_id as id, username, email, full_name, is_active, last_login_at as last_login, created_at FROM users WHERE user_id = %s"
     result = execute_query(query, (user_id,))
     
     if not result:
@@ -219,7 +239,7 @@ async def create_user(user: UserCreate):
     query = """
         INSERT INTO users (username, email, password_hash, full_name, is_active)
         VALUES (%s, %s, %s, %s, true)
-        RETURNING user_id as id, username, email, full_name, is_active, last_login, created_at
+        RETURNING user_id as id, username, email, full_name, is_active, last_login_at as last_login, created_at
     """
     result = execute_query(query, (user.username, user.email, password_hash, user.full_name))
     
@@ -260,7 +280,7 @@ async def update_user(user_id: int, user: UserUpdate):
         UPDATE users 
         SET {', '.join(update_fields)}, updated_at = CURRENT_TIMESTAMP
         WHERE user_id = %s
-        RETURNING user_id as id, username, email, full_name, is_active, last_login, created_at
+        RETURNING user_id as id, username, email, full_name, is_active, last_login_at as last_login, created_at
     """
     
     result = execute_query(query, tuple(params))
@@ -578,9 +598,12 @@ async def test_ai_prompt(key: str, payload: PromptTestRequest):
 
     start = time.perf_counter()
     try:
-        use_chat_api = model.startswith("qwen3")
+        model_normalized = (model or "").strip().lower()
+        # qwen models are more reliable with /api/chat than /api/generate.
+        use_chat_api = model_normalized.startswith("qwen")
 
-        async with httpx.AsyncClient(timeout=60.0) as client:
+        timeout = httpx.Timeout(connect=10.0, read=180.0, write=30.0, pool=10.0)
+        async with httpx.AsyncClient(timeout=timeout) as client:
             if use_chat_api:
                 response = await client.post(
                     f"{endpoint}/api/chat",
@@ -611,7 +634,14 @@ async def test_ai_prompt(key: str, payload: PromptTestRequest):
                 detail=f"AI endpoint fejl: {response.status_code} - {response.text[:300]}",
             )
 
-        data = response.json()
+        try:
+            data = response.json()
+        except Exception as parse_error:
+            raise HTTPException(
+                status_code=502,
+                detail=f"AI endpoint returnerede ugyldig JSON: {str(parse_error)}",
+            )
+
         if use_chat_api:
             message_data = data.get("message", {})
             ai_response = (message_data.get("content") or message_data.get("thinking") or "").strip()
@@ -634,8 +664,12 @@ async def test_ai_prompt(key: str, payload: PromptTestRequest):
 
     except HTTPException:
         raise
+    except httpx.TimeoutException as e:
+        logger.error(f"❌ AI prompt test timed out for {key}: {repr(e)}")
+        raise HTTPException(status_code=504, detail="AI test timed out (model svarer for langsomt)")
     except Exception as e:
-        logger.error(f"❌ AI prompt test failed for {key}: {e}")
+        logger.error(f"❌ AI prompt test failed for {key}: {repr(e)}")
-        raise HTTPException(status_code=500, detail=f"Kunne ikke teste AI prompt: {str(e)}")
+        err = str(e) or e.__class__.__name__
+        raise HTTPException(status_code=500, detail=f"Kunne ikke teste AI prompt: {err}")
 
 

app/settings/frontend/settings.html

@@ -764,6 +764,62 @@
                     </div>
                 </div>
 
+                <!-- Archived Ticket Sync + Monitor -->
+                <div class="card mb-4">
+                    <div class="card-header bg-white d-flex justify-content-between align-items-center">
+                        <div>
+                            <h6 class="mb-0 fw-bold">Archived Tickets Sync</h6>
+                            <small class="text-muted">Overvaager om alle archived tickets er synket ned (kildeantal vs lokal DB)</small>
+                        </div>
+                        <div class="d-flex align-items-center gap-2">
+                            <span class="badge bg-secondary" id="archivedOverallBadge">Status ukendt</span>
+                            <button class="btn btn-sm btn-outline-secondary" onclick="loadArchivedSyncStatus()" id="btnCheckArchivedSync">
+                                <i class="bi bi-arrow-repeat me-1"></i>Tjek nu
+                            </button>
+                        </div>
+                    </div>
+                    <div class="card-body">
+                        <div class="row g-3">
+                            <div class="col-md-6">
+                                <div class="border rounded p-3 h-100">
+                                    <div class="d-flex justify-content-between align-items-start mb-2">
+                                        <h6 class="mb-0">Simply archived</h6>
+                                        <span class="badge bg-secondary" id="archivedSimplyBadge">Ukendt</span>
+                                    </div>
+                                    <div class="small text-muted mb-2">Remote: <span id="archivedSimplyRemoteCount">-</span> | Lokal: <span id="archivedSimplyLocalCount">-</span> | Diff: <span id="archivedSimplyDiff">-</span></div>
+                                    <div class="small text-muted mb-3">Beskeder lokalt: <span id="archivedSimplyMessagesCount">-</span></div>
+                                    <div class="d-grid">
+                                        <button class="btn btn-outline-primary btn-sm" onclick="syncArchivedSimply()" id="btnSyncArchivedSimply">
+                                            <i class="bi bi-cloud-download me-2"></i>Sync Simply Archived
+                                        </button>
+                                    </div>
+                                </div>
+                            </div>
+
+                            <div class="col-md-6">
+                                <div class="border rounded p-3 h-100">
+                                    <div class="d-flex justify-content-between align-items-start mb-2">
+                                        <h6 class="mb-0">vTiger Cases archived</h6>
+                                        <span class="badge bg-secondary" id="archivedVtigerBadge">Ukendt</span>
+                                    </div>
+                                    <div class="small text-muted mb-2">Remote: <span id="archivedVtigerRemoteCount">-</span> | Lokal: <span id="archivedVtigerLocalCount">-</span> | Diff: <span id="archivedVtigerDiff">-</span></div>
+                                    <div class="small text-muted mb-3">Beskeder lokalt: <span id="archivedVtigerMessagesCount">-</span></div>
+                                    <div class="d-grid">
+                                        <button class="btn btn-outline-primary btn-sm" onclick="syncArchivedVtiger()" id="btnSyncArchivedVtiger">
+                                            <i class="bi bi-cloud-download me-2"></i>Sync vTiger Archived
+                                        </button>
+                                    </div>
+                                </div>
+                            </div>
+                        </div>
+
+                        <div class="d-flex justify-content-between align-items-center mt-3">
+                            <small class="text-muted">Sidst tjekket: <span id="archivedLastChecked">Aldrig</span></small>
+                            <small class="text-muted" id="archivedStatusHint">Polling aktiv naar Sync-fanen er aaben.</small>
+                        </div>
+                    </div>
+                </div>
+
                 <!-- Sync Log -->
                 <div class="card">
                     <div class="card-header bg-white">
@@ -1087,6 +1143,33 @@ async def scan_document(file_path: str):
                     </div>
                 </div>
 
+                <div class="card p-4 mt-4">
+                    <div class="d-flex justify-content-between align-items-center mb-3">
+                        <div>
+                            <h5 class="mb-1 fw-bold">Sagsstatus</h5>
+                            <p class="text-muted mb-0">Styr hvilke status-værdier der kan vælges, og marker hvilke der er lukkede.</p>
+                        </div>
+                        <div class="d-flex gap-2">
+                            <input type="text" class="form-control" id="caseStatusInput" placeholder="F.eks. afventer kunde" style="max-width: 260px;">
+                            <button class="btn btn-primary" onclick="addCaseStatus()"><i class="bi bi-plus-lg me-1"></i>Tilføj</button>
+                        </div>
+                    </div>
+                    <div class="table-responsive">
+                        <table class="table table-sm align-middle mb-0">
+                            <thead>
+                                <tr>
+                                    <th>Status</th>
+                                    <th class="text-center" style="width: 150px;">Lukket værdi</th>
+                                    <th class="text-end" style="width: 100px;">Handling</th>
+                                </tr>
+                            </thead>
+                            <tbody id="caseStatusesTableBody">
+                                <tr><td colspan="3" class="text-muted">Indlæser...</td></tr>
+                            </tbody>
+                        </table>
+                    </div>
+                </div>
+
                 <div class="card p-4 mt-4">
                     <div class="d-flex justify-content-between align-items-center mb-3">
                         <div>
@@ -1606,6 +1689,8 @@ async function loadSettings() {
         displaySettingsByCategory();
         renderTelefoniSettings();
         await loadCaseTypesSetting();
+        await loadCaseStatusesSetting();
+        await loadTagsManagement();
         await loadNextcloudInstances();
     } catch (error) {
         console.error('Error loading settings:', error);
@@ -1975,6 +2060,132 @@ const CASE_MODULE_LABELS = {
 };
 
 let caseTypeModuleDefaultsCache = {};
+let caseStatusesCache = [];
+
+function normalizeCaseStatuses(raw) {
+    const normalized = [];
+    const seen = new Set();
+    const source = Array.isArray(raw) ? raw : [];
+
+    source.forEach((item) => {
+        const row = typeof item === 'string'
+            ? { value: item, is_closed: false }
+            : (item && typeof item === 'object' ? item : null);
+
+        if (!row) return;
+        const value = String(row.value || '').trim();
+        if (!value) return;
+
+        const key = value.toLowerCase();
+        if (seen.has(key)) return;
+        seen.add(key);
+
+        normalized.push({
+            value,
+            is_closed: Boolean(row.is_closed)
+        });
+    });
+
+    const defaults = [
+        { value: 'åben', is_closed: false },
+        { value: 'under behandling', is_closed: false },
+        { value: 'afventer', is_closed: false },
+        { value: 'løst', is_closed: true },
+        { value: 'lukket', is_closed: true }
+    ];
+
+    defaults.forEach((item) => {
+        const key = item.value.toLowerCase();
+        if (!seen.has(key)) {
+            seen.add(key);
+            normalized.push(item);
+        }
+    });
+
+    return normalized;
+}
+
+function renderCaseStatuses(rows) {
+    const tbody = document.getElementById('caseStatusesTableBody');
+    if (!tbody) return;
+
+    if (!Array.isArray(rows) || !rows.length) {
+        tbody.innerHTML = '<tr><td colspan="3" class="text-muted">Ingen statusværdier defineret</td></tr>';
+        return;
+    }
+
+    tbody.innerHTML = rows.map((row, index) => `
+        <tr>
+            <td><span class="fw-semibold">${escapeHtml(row.value)}</span></td>
+            <td class="text-center">
+                <div class="form-check form-switch d-inline-flex">
+                    <input class="form-check-input" type="checkbox" id="caseStatusClosed_${index}" ${row.is_closed ? 'checked' : ''}
+                        onchange="toggleCaseStatusClosed(${index}, this.checked)">
+                </div>
+            </td>
+            <td class="text-end">
+                <button type="button" class="btn btn-sm btn-outline-danger" onclick="removeCaseStatus(${index})" title="Slet status">
+                    <i class="bi bi-trash"></i>
+                </button>
+            </td>
+        </tr>
+    `).join('');
+}
+
+async function loadCaseStatusesSetting() {
+    try {
+        const response = await fetch('/api/v1/settings/case_statuses');
+        if (!response.ok) {
+            caseStatusesCache = normalizeCaseStatuses([]);
+            renderCaseStatuses(caseStatusesCache);
+            return;
+        }
+
+        const setting = await response.json();
+        const parsed = JSON.parse(setting.value || '[]');
+        caseStatusesCache = normalizeCaseStatuses(parsed);
+        renderCaseStatuses(caseStatusesCache);
+    } catch (error) {
+        console.error('Error loading case statuses:', error);
+        caseStatusesCache = normalizeCaseStatuses([]);
+        renderCaseStatuses(caseStatusesCache);
+    }
+}
+
+async function saveCaseStatuses() {
+    await updateSetting('case_statuses', JSON.stringify(caseStatusesCache));
+    renderCaseStatuses(caseStatusesCache);
+}
+
+async function addCaseStatus() {
+    const input = document.getElementById('caseStatusInput');
+    if (!input) return;
+
+    const value = input.value.trim();
+    if (!value) return;
+
+    const exists = caseStatusesCache.some((row) => String(row.value || '').toLowerCase() === value.toLowerCase());
+    if (!exists) {
+        caseStatusesCache.push({ value, is_closed: false });
+        await saveCaseStatuses();
+    }
+
+    input.value = '';
+}
+
+async function removeCaseStatus(index) {
+    caseStatusesCache = caseStatusesCache.filter((_, i) => i !== index);
+    if (!caseStatusesCache.length) {
+        caseStatusesCache = normalizeCaseStatuses([]);
+    }
+    await saveCaseStatuses();
+}
+
+async function toggleCaseStatusClosed(index, checked) {
+    if (!caseStatusesCache[index]) return;
+    caseStatusesCache[index].is_closed = Boolean(checked);
+    await saveCaseStatuses();
+}
 
 function normalizeCaseTypeModuleDefaults(raw, caseTypes) {
     const normalized = {};
@@ -2185,14 +2396,16 @@ async function loadUsers() {
 async function loadAdminUsers() {
     try {
         const response = await fetch('/api/v1/admin/users');
-        if (!response.ok) throw new Error('Failed to load users');
+        if (!response.ok) {
+            throw new Error(await getErrorMessage(response, 'Kunne ikke indlaese brugere'));
+        }
         usersCache = await response.json();
         displayUsers(usersCache);
         populateTelefoniTestUsers(usersCache);
     } catch (error) {
         console.error('Error loading users:', error);
         const tbody = document.getElementById('usersTableBody');
-        tbody.innerHTML = '<tr><td colspan="11" class="text-center text-muted py-5">Kunne ikke indlæse brugere</td></tr>';
+        tbody.innerHTML = `<tr><td colspan="11" class="text-center text-muted py-5">${escapeHtml(error.message || 'Kunne ikke indlaese brugere')}</td></tr>`;
     }
 }
 
@@ -2473,17 +2686,21 @@ async function createUser() {
 
 async function toggleUserActive(userId, isActive) {
     try {
-        const response = await fetch(`/api/v1/users/${userId}`, {
+        const response = await fetch(`/api/v1/admin/users/${userId}`, {
-            method: 'PUT',
+            method: 'PATCH',
             headers: { 'Content-Type': 'application/json' },
             body: JSON.stringify({ is_active: isActive })
         });
 
-        if (response.ok) {
+        if (!response.ok) {
-            loadUsers();
+            alert(await getErrorMessage(response, 'Kunne ikke opdatere brugerstatus'));
+            return;
         }
+
+        loadUsers();
     } catch (error) {
         console.error('Error toggling user:', error);
+        alert('Kunne ikke opdatere brugerstatus');
     }
 }
 
@@ -2666,13 +2883,18 @@ async function resetPassword(userId) {
     if (!newPassword) return;
     
     try {
-        const response = await fetch(`/api/v1/users/${userId}/reset-password?new_password=${newPassword}`, {
+        const response = await fetch(`/api/v1/admin/users/${userId}/reset-password`, {
-            method: 'POST'
+            method: 'POST',
+            headers: { 'Content-Type': 'application/json' },
+            body: JSON.stringify({ new_password: newPassword })
         });
         
-        if (response.ok) {
+        if (!response.ok) {
-            alert('Adgangskode nulstillet!');
+            alert(await getErrorMessage(response, 'Kunne ikke nulstille adgangskode'));
+            return;
         }
+
+        alert('Adgangskode nulstillet!');
     } catch (error) {
         console.error('Error resetting password:', error);
         alert('Kunne ikke nulstille adgangskode');
@@ -3018,6 +3240,8 @@ document.querySelectorAll('.settings-nav .nav-link').forEach(link => {
         // Load data for tab
         if (tab === 'users') {
             loadUsers();
+        } else if (tab === 'tags') {
+            loadTagsManagement();
         } else if (tab === 'telefoni') {
             renderTelefoniSettings();
         } else if (tab === 'ai-prompts') {
@@ -3092,13 +3316,19 @@ let showInactive = false;
 async function loadTagsManagement() {
     try {
         const response = await fetch('/api/v1/tags');
-        if (!response.ok) throw new Error('Failed to load tags');
+        if (!response.ok) {
+            const msg = await getErrorMessage(response, 'Kunne ikke indlæse tags');
+            throw new Error(msg);
+        }
         allTagsData = await response.json();
         updateTagsStats();
         renderTagsGrid();
     } catch (error) {
         console.error('Error loading tags:', error);
-        showNotification('Fejl ved indlæsning af tags', 'error');
+        allTagsData = [];
+        updateTagsStats();
+        renderTagsGrid();
+        showNotification('Fejl ved indlæsning af tags: ' + (error.message || 'ukendt fejl'), 'error');
     }
 }
 
@@ -3313,6 +3543,7 @@ if (tagsNavLink) {
 
 // ====== SYNC MANAGEMENT ======
 let syncLog = [];
+let archivedSyncPollInterval = null;
 
 async function loadSyncStats() {
     try {
@@ -3397,9 +3628,195 @@ async function parseApiError(response, fallbackMessage) {
         return '2FA kræves for sync API. Aktivér 2FA på din bruger og log ind igen.';
     }
 
+    if (response.status === 403) {
+        if (String(detailMessage).includes('Missing required permission') || String(detailMessage).includes('Superadmin access required')) {
+            return 'Kun admin/superadmin må starte eller overvåge sync.';
+        }
+    }
+
     return detailMessage;
 }
 
+function updateArchivedSourceBadge(sourceKey, isSynced, hasError) {
+    const badgeId = sourceKey === 'simplycrm' ? 'archivedSimplyBadge' : 'archivedVtigerBadge';
+    const badge = document.getElementById(badgeId);
+    if (!badge) return;
+
+    if (hasError) {
+        badge.className = 'badge bg-danger';
+        badge.textContent = 'Fejl';
+        return;
+    }
+
+    if (isSynced === true) {
+        badge.className = 'badge bg-success';
+        badge.textContent = 'Synket';
+        return;
+    }
+
+    badge.className = 'badge bg-warning text-dark';
+    badge.textContent = 'Mangler';
+}
+
+function startArchivedSyncPolling() {
+    if (archivedSyncPollInterval) return;
+    archivedSyncPollInterval = setInterval(() => {
+        loadArchivedSyncStatus();
+    }, 15000);
+}
+
+function stopArchivedSyncPolling() {
+    if (!archivedSyncPollInterval) return;
+    clearInterval(archivedSyncPollInterval);
+    archivedSyncPollInterval = null;
+}
+
+async function loadArchivedSyncStatus() {
+    const overallBadge = document.getElementById('archivedOverallBadge');
+    const lastChecked = document.getElementById('archivedLastChecked');
+    const hint = document.getElementById('archivedStatusHint');
+
+    try {
+        const response = await fetch('/api/v1/ticket/archived/status');
+        if (!response.ok) {
+            const errorMessage = await parseApiError(response, 'Kunne ikke hente archived status');
+            throw new Error(errorMessage);
+        }
+
+        const status = await response.json();
+        const simply = (status.sources || {}).simplycrm || {};
+        const vtiger = (status.sources || {}).vtiger || {};
+
+        const setText = (id, value) => {
+            const el = document.getElementById(id);
+            if (el) el.textContent = value === null || value === undefined ? '-' : value;
+        };
+
+        setText('archivedSimplyRemoteCount', simply.remote_total_tickets);
+        setText('archivedSimplyLocalCount', simply.local_total_tickets);
+        setText('archivedSimplyDiff', simply.diff);
+        setText('archivedSimplyMessagesCount', simply.local_total_messages);
+
+        setText('archivedVtigerRemoteCount', vtiger.remote_total_tickets);
+        setText('archivedVtigerLocalCount', vtiger.local_total_tickets);
+        setText('archivedVtigerDiff', vtiger.diff);
+        setText('archivedVtigerMessagesCount', vtiger.local_total_messages);
+
+        updateArchivedSourceBadge('simplycrm', simply.is_synced, !!simply.error);
+        updateArchivedSourceBadge('vtiger', vtiger.is_synced, !!vtiger.error);
+
+        if (overallBadge) {
+            if (status.overall_synced === true) {
+                overallBadge.className = 'badge bg-success';
+                overallBadge.textContent = 'Alt synced';
+            } else {
+                overallBadge.className = 'badge bg-warning text-dark';
+                overallBadge.textContent = 'Ikke fuldt synced';
+            }
+        }
+
+        if (lastChecked) {
+            lastChecked.textContent = new Date().toLocaleString('da-DK');
+        }
+
+        if (hint) {
+            const errors = [simply.error, vtiger.error].filter(Boolean);
+            hint.textContent = errors.length > 0
+                ? `Statusfejl: ${errors.join(' | ')}`
+                : 'Polling aktiv mens Sync-fanen er åben.';
+        }
+    } catch (error) {
+        if (overallBadge) {
+            overallBadge.className = 'badge bg-danger';
+            overallBadge.textContent = 'Statusfejl';
+        }
+        if (hint) {
+            hint.textContent = error.message;
+        }
+        console.error('Error loading archived sync status:', error);
+    }
+}
+
+async function syncArchivedSimply() {
+    const btn = document.getElementById('btnSyncArchivedSimply');
+    if (!btn) return;
+
+    btn.disabled = true;
+    btn.innerHTML = '<span class="spinner-border spinner-border-sm me-2"></span>Synkroniserer...';
+
+    try {
+        addSyncLogEntry('Simply Archived Sync Startet', 'Importerer archived tickets fra Simply...', 'info');
+
+        const response = await fetch('/api/v1/ticket/archived/simply/import?limit=5000&include_messages=true&force=false', {
+            method: 'POST'
+        });
+
+        if (!response.ok) {
+            const errorMessage = await parseApiError(response, 'Simply archived sync fejlede');
+            throw new Error(errorMessage);
+        }
+
+        const result = await response.json();
+        const details = [
+            `Importeret: ${result.imported || 0}`,
+            `Opdateret: ${result.updated || 0}`,
+            `Sprunget over: ${result.skipped || 0}`,
+            `Fejl: ${result.errors || 0}`,
+            `Beskeder: ${result.messages_imported || 0}`
+        ].join(' | ');
+        addSyncLogEntry('Simply Archived Sync Fuldført', details, 'success');
+
+        await loadArchivedSyncStatus();
+        showNotification('Simply archived sync fuldført!', 'success');
+    } catch (error) {
+        addSyncLogEntry('Simply Archived Sync Fejl', error.message, 'error');
+        showNotification('Fejl: ' + error.message, 'error');
+    } finally {
+        btn.disabled = false;
+        btn.innerHTML = '<i class="bi bi-cloud-download me-2"></i>Sync Simply Archived';
+    }
+}
+
+async function syncArchivedVtiger() {
+    const btn = document.getElementById('btnSyncArchivedVtiger');
+    if (!btn) return;
+
+    btn.disabled = true;
+    btn.innerHTML = '<span class="spinner-border spinner-border-sm me-2"></span>Synkroniserer...';
+
+    try {
+        addSyncLogEntry('vTiger Archived Sync Startet', 'Importerer archived tickets fra vTiger Cases...', 'info');
+
+        const response = await fetch('/api/v1/ticket/archived/vtiger/import?limit=5000&include_messages=true&force=false', {
+            method: 'POST'
+        });
+
+        if (!response.ok) {
+            const errorMessage = await parseApiError(response, 'vTiger archived sync fejlede');
+            throw new Error(errorMessage);
+        }
+
+        const result = await response.json();
+        const details = [
+            `Importeret: ${result.imported || 0}`,
+            `Opdateret: ${result.updated || 0}`,
+            `Sprunget over: ${result.skipped || 0}`,
+            `Fejl: ${result.errors || 0}`,
+            `Beskeder: ${result.messages_imported || 0}`
+        ].join(' | ');
+        addSyncLogEntry('vTiger Archived Sync Fuldført', details, 'success');
+
+        await loadArchivedSyncStatus();
+        showNotification('vTiger archived sync fuldført!', 'success');
+    } catch (error) {
+        addSyncLogEntry('vTiger Archived Sync Fejl', error.message, 'error');
+        showNotification('Fejl: ' + error.message, 'error');
+    } finally {
+        btn.disabled = false;
+        btn.innerHTML = '<i class="bi bi-cloud-download me-2"></i>Sync vTiger Archived';
+    }
+}
+
 async function syncFromVtiger() {
     const btn = document.getElementById('btnSyncVtiger');
     btn.disabled = true;
@@ -3578,9 +3995,17 @@ if (syncNavLink) {
     syncNavLink.addEventListener('click', () => {
         loadSyncStats();
         loadSyncLog();
+        loadArchivedSyncStatus();
+        startArchivedSyncPolling();
     });
 }
 
+document.addEventListener('visibilitychange', () => {
+    if (document.hidden) {
+        stopArchivedSyncPolling();
+    }
+});
+
 // Notification helper
 function showNotification(message, type = 'info') {
     // Create toast notification

app/shared/frontend/base.html

@@ -253,6 +253,7 @@
                         <li><a class="dropdown-item py-2" href="/fixed-price-agreements"><i class="bi bi-calendar-check me-2"></i>Fastpris Aftaler</a></li>
                         <li><a class="dropdown-item py-2" href="/subscriptions"><i class="bi bi-repeat me-2"></i>Abonnementer</a></li>
                         <li><hr class="dropdown-divider"></li>
+                        <li><a class="dropdown-item py-2" href="/tags#search"><i class="bi bi-tags me-2"></i>Tag søgning</a></li>
                         <li><a class="dropdown-item py-2" href="#">Knowledge Base</a></li>
                     </ul>
                 </li>
@@ -281,21 +282,6 @@
                         <li><a class="dropdown-item py-2" href="#">Abonnementer</a></li>
                         <li><a class="dropdown-item py-2" href="#">Betalinger</a></li>
                         <li><hr class="dropdown-divider"></li>
-                        <li class="dropdown-submenu">
-                            <a class="dropdown-item dropdown-toggle py-2" href="#" data-submenu-toggle="timetracking">
-                                <span><i class="bi bi-clock-history me-2"></i>Timetracking</span>
-                                <i class="bi bi-chevron-right small opacity-75"></i>
-                            </a>
-                            <ul class="dropdown-menu" data-submenu="timetracking">
-                                <li><a class="dropdown-item py-2" href="/timetracking"><i class="bi bi-speedometer2 me-2"></i>Dashboard</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/registrations"><i class="bi bi-list-columns-reverse me-2"></i>Registreringer</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/wizard"><i class="bi bi-magic me-2"></i>Godkend Timer</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/service-contract-wizard"><i class="bi bi-diagram-3 me-2"></i>Servicekontrakt Migration</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/orders"><i class="bi bi-receipt me-2"></i>Ordrer</a></li>
-                                <li><a class="dropdown-item py-2" href="/timetracking/customers"><i class="bi bi-people me-2"></i>Kunder</a></li>
-                            </ul>
-                        </li>
-                        <li><hr class="dropdown-divider"></li>
                         <li><a class="dropdown-item py-2" href="#">Rapporter</a></li>
                     </ul>
                 </li>
@@ -306,6 +292,19 @@
                 </li>
             </ul>
             <div class="d-flex align-items-center gap-3">
+                <div class="dropdown">
+                    <a class="nav-link dropdown-toggle" href="#" role="button" data-bs-toggle="dropdown" aria-expanded="false">
+                        <i class="bi bi-clock-history me-2"></i>Data migration
+                    </a>
+                    <ul class="dropdown-menu dropdown-menu-end mt-2">
+                        <li><a class="dropdown-item py-2" href="/timetracking"><i class="bi bi-speedometer2 me-2"></i>Dashboard</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/registrations"><i class="bi bi-list-columns-reverse me-2"></i>Registreringer</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/wizard"><i class="bi bi-magic me-2"></i>Godkend Timer</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/service-contract-wizard"><i class="bi bi-diagram-3 me-2"></i>Servicekontrakt Migration</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/orders"><i class="bi bi-receipt me-2"></i>Ordrer</a></li>
+                        <li><a class="dropdown-item py-2" href="/timetracking/customers"><i class="bi bi-people me-2"></i>Kunder</a></li>
+                    </ul>
+                </div>
                 <button class="btn btn-light rounded-circle border-0" id="quickCreateBtn" style="background: var(--accent-light); color: var(--accent);" title="Opret ny sag (+ eller Cmd+Shift+C)">
                     <i class="bi bi-plus-circle-fill fs-5"></i>
                 </button>
@@ -321,6 +320,7 @@
                     <ul class="dropdown-menu dropdown-menu-end mt-2">
                         <li><a class="dropdown-item py-2" href="#" data-bs-toggle="modal" data-bs-target="#profileModal">Profil</a></li>
                         <li><a class="dropdown-item py-2" href="/settings"><i class="bi bi-gear me-2"></i>Indstillinger</a></li>
+                        <li><a class="dropdown-item py-2" href="/tags#search"><i class="bi bi-tags me-2"></i>Tag søgning</a></li>
                         <li><a class="dropdown-item py-2" href="/backups"><i class="bi bi-hdd-stack me-2"></i>Backup System</a></li>
                         <li><a class="dropdown-item py-2" href="/devportal"><i class="bi bi-code-square me-2"></i>DEV Portal</a></li>
                         <li><hr class="dropdown-divider"></li>

app/shared/frontend/quick_create_modal.html

@@ -303,15 +303,19 @@
     async function performAnalysis(text) {
         try {
             const userId = getUserId();
-            const response = await fetch(`/api/v1/sag/analyze-quick-create?user_id=${userId}`, {
+            const response = await fetch('/api/v1/sag/analyze-quick-create', {
                 method: 'POST',
                 headers: {'Content-Type': 'application/json'},
                 credentials: 'include',
-                body: JSON.stringify({text})
+                body: JSON.stringify({
+                    text,
+                    user_id: parseInt(userId, 10)
+                })
             });
             
             if (!response.ok) {
-                throw new Error('Analysis failed');
+                const errorText = await response.text();
+                throw new Error(`Analysis failed (${response.status}): ${errorText || 'unknown error'}`);
             }
             
             const analysis = await response.json();

app/system/backend/sync_router.py

@@ -31,15 +31,17 @@ SYNC RULES:
 """
 
 import logging
-from fastapi import APIRouter, HTTPException
+from fastapi import APIRouter, Depends, HTTPException
 from typing import Dict, Any
 from app.core.database import execute_query
+from app.core.auth_dependencies import require_any_permission
 from app.services.vtiger_service import get_vtiger_service
 import re
 
 logger = logging.getLogger(__name__)
 
 router = APIRouter()
+sync_admin_access = require_any_permission("users.manage", "system.admin")
 
 
 def normalize_name(name: str) -> str:
@@ -53,7 +55,7 @@ def normalize_name(name: str) -> str:
 
 
 @router.post("/sync/vtiger")
-async def sync_from_vtiger() -> Dict[str, Any]:
+async def sync_from_vtiger(current_user: dict = Depends(sync_admin_access)) -> Dict[str, Any]:
     """
     Link vTiger accounts to existing Hub customers
     Matches by CVR or normalized name, updates vtiger_id
@@ -186,7 +188,7 @@ async def sync_from_vtiger() -> Dict[str, Any]:
 
 
 @router.post("/sync/vtiger-contacts")
-async def sync_vtiger_contacts() -> Dict[str, Any]:
+async def sync_vtiger_contacts(current_user: dict = Depends(sync_admin_access)) -> Dict[str, Any]:
     """
     SIMPEL TILGANG - Sync contacts from vTiger and link to customers
     Step 1: Fetch all contacts from vTiger
@@ -446,7 +448,7 @@ async def sync_vtiger_contacts() -> Dict[str, Any]:
 
 
 @router.post("/sync/economic")
-async def sync_from_economic() -> Dict[str, Any]:
+async def sync_from_economic(current_user: dict = Depends(sync_admin_access)) -> Dict[str, Any]:
     """
     Sync customers from e-conomic (PRIMARY SOURCE)
     Creates/updates Hub customers with e-conomic data
@@ -606,7 +608,7 @@ async def sync_from_economic() -> Dict[str, Any]:
 
 
 @router.post("/sync/cvr-to-economic")
-async def sync_cvr_to_economic() -> Dict[str, Any]:
+async def sync_cvr_to_economic(current_user: dict = Depends(sync_admin_access)) -> Dict[str, Any]:
     """
     Find customers in Hub with CVR but without e-conomic customer number
     Search e-conomic for matching CVR and update Hub
@@ -668,7 +670,7 @@ async def sync_cvr_to_economic() -> Dict[str, Any]:
 
 
 @router.get("/sync/diagnostics")
-async def sync_diagnostics() -> Dict[str, Any]:
+async def sync_diagnostics(current_user: dict = Depends(sync_admin_access)) -> Dict[str, Any]:
     """
     Diagnostics: Check contact linking coverage
     Shows why contacts aren't linking to customers

app/tags/backend/models.py

@@ -6,7 +6,7 @@ from typing import Optional, List, Literal
 from datetime import datetime
 
 # Tag types
-TagType = Literal['workflow', 'status', 'category', 'priority', 'billing']
+TagType = Literal['workflow', 'status', 'category', 'priority', 'billing', 'brand', 'type']
 TagGroupBehavior = Literal['multi', 'single', 'toggle']
 
 
@@ -37,6 +37,7 @@ class TagBase(BaseModel):
     icon: Optional[str] = None
     is_active: bool = True
     tag_group_id: Optional[int] = None
+    catch_words: Optional[List[str]] = None
 
 class TagCreate(TagBase):
     """Tag creation model"""
@@ -59,6 +60,7 @@ class TagUpdate(BaseModel):
     icon: Optional[str] = None
     is_active: Optional[bool] = None
     tag_group_id: Optional[int] = None
+    catch_words: Optional[List[str]] = None
 
 
 class EntityTagBase(BaseModel):

app/tags/backend/router.py

@@ -1,8 +1,10 @@
 """
 Tag system API endpoints
 """
-from fastapi import APIRouter, HTTPException
+from fastapi import APIRouter, HTTPException, Query
 from typing import List, Optional
+import json
+import re
 from app.tags.backend.models import (
     Tag, TagCreate, TagUpdate, 
     EntityTag, EntityTagCreate,
@@ -14,6 +16,197 @@ from app.core.database import execute_query, execute_query_single, execute_updat
 
 router = APIRouter(prefix="/tags")
 
+MODULE_LABELS = {
+    "case": "Sager",
+    "email": "Email",
+    "ticket": "Tickets",
+    "customer": "Kunder",
+    "contact": "Kontakter",
+    "time_entry": "Tid",
+    "order": "Ordrer",
+    "comment": "Ticket kommentarer",
+    "worklog": "Ticket worklog",
+}
+
+
+def _module_label_for_entity_type(entity_type: Optional[str]) -> str:
+    key = str(entity_type or "").strip().lower()
+    if not key:
+        return "Ukendt modul"
+    return MODULE_LABELS.get(key, f"Ukendt modul ({key})")
+
+
+def _entity_reference_payload(entity_type: Optional[str], entity_id: Optional[int]) -> dict:
+    etype = str(entity_type or "").strip().lower()
+    eid = int(entity_id or 0)
+    default_label = f"#{eid}" if eid else "Ukendt"
+
+    if not etype or not eid:
+        return {"entity_title": default_label, "entity_url": None}
+
+    try:
+        if etype == "case":
+            row = execute_query_single(
+                "SELECT id, titel FROM sag_sager WHERE id = %s AND deleted_at IS NULL",
+                (eid,),
+            )
+            if row:
+                title = str(row.get("titel") or "Sag").strip()
+                return {"entity_title": title, "entity_url": f"/sag/{eid}"}
+
+        elif etype == "email":
+            row = execute_query_single(
+                "SELECT id, subject FROM email_messages WHERE id = %s AND deleted_at IS NULL",
+                (eid,),
+            )
+            if row:
+                title = str(row.get("subject") or "Email").strip()
+                return {"entity_title": title, "entity_url": f"/emails?id={eid}"}
+
+        elif etype == "ticket":
+            row = execute_query_single(
+                "SELECT id, ticket_number, subject FROM tticket_tickets WHERE id = %s",
+                (eid,),
+            )
+            if row:
+                ticket_number = str(row.get("ticket_number") or "").strip()
+                subject = str(row.get("subject") or "Ticket").strip()
+                title = f"{ticket_number} - {subject}" if ticket_number else subject
+                return {"entity_title": title, "entity_url": f"/ticket/tickets/{eid}"}
+
+        elif etype == "customer":
+            row = execute_query_single("SELECT id, name FROM customers WHERE id = %s", (eid,))
+            if row:
+                title = str(row.get("name") or "Kunde").strip()
+                return {"entity_title": title, "entity_url": f"/customers/{eid}"}
+
+        elif etype == "contact":
+            row = execute_query_single(
+                "SELECT id, first_name, last_name, email FROM contacts WHERE id = %s",
+                (eid,),
+            )
+            if row:
+                name = " ".join(
+                    [str(row.get("first_name") or "").strip(), str(row.get("last_name") or "").strip()]
+                ).strip()
+                title = name or str(row.get("email") or "Kontakt").strip()
+                return {"entity_title": title, "entity_url": f"/contacts/{eid}"}
+
+        elif etype == "time_entry":
+            row = execute_query_single(
+                "SELECT id, description, worked_date FROM tmodule_times WHERE id = %s",
+                (eid,),
+            )
+            if row:
+                description = str(row.get("description") or "Tidsregistrering").strip()
+                return {"entity_title": description[:90], "entity_url": "/timetracking/registrations"}
+
+        elif etype == "order":
+            row = execute_query_single(
+                "SELECT id, order_number, total_amount FROM tmodule_orders WHERE id = %s",
+                (eid,),
+            )
+            if row:
+                order_number = str(row.get("order_number") or "Ordre").strip()
+                total_amount = row.get("total_amount")
+                suffix = f" ({total_amount} kr.)" if total_amount is not None else ""
+                return {"entity_title": f"{order_number}{suffix}", "entity_url": "/timetracking/orders"}
+
+        elif etype == "worklog":
+            row = execute_query_single(
+                """
+                SELECT w.id, w.description, w.ticket_id, t.ticket_number
+                FROM tticket_worklog w
+                LEFT JOIN tticket_tickets t ON t.id = w.ticket_id
+                WHERE w.id = %s
+                """,
+                (eid,),
+            )
+            if row:
+                ticket_id = row.get("ticket_id")
+                ticket_number = str(row.get("ticket_number") or "Ticket").strip()
+                description = str(row.get("description") or "Worklog").strip()
+                url = f"/ticket/tickets/{ticket_id}" if ticket_id else None
+                return {"entity_title": f"{ticket_number} - {description[:70]}", "entity_url": url}
+
+        elif etype == "comment":
+            row = execute_query_single(
+                """
+                SELECT c.id, c.comment_text, c.ticket_id, t.ticket_number
+                FROM tticket_comments c
+                LEFT JOIN tticket_tickets t ON t.id = c.ticket_id
+                WHERE c.id = %s
+                """,
+                (eid,),
+            )
+            if row:
+                ticket_id = row.get("ticket_id")
+                ticket_number = str(row.get("ticket_number") or "Ticket").strip()
+                comment_text = str(row.get("comment_text") or "Kommentar").strip()
+                url = f"/ticket/tickets/{ticket_id}" if ticket_id else None
+                return {"entity_title": f"{ticket_number} - {comment_text[:70]}", "entity_url": url}
+    except Exception:
+        pass
+
+    return {"entity_title": default_label, "entity_url": None}
+
+
+def _normalize_catch_words(value) -> List[str]:
+    """Normalize catch words from JSON/text/list to a clean lowercase list."""
+    if value is None:
+        return []
+    if isinstance(value, list):
+        words = value
+    elif isinstance(value, str):
+        stripped = value.strip()
+        if not stripped:
+            return []
+        if stripped.startswith("["):
+            try:
+                parsed = json.loads(stripped)
+                words = parsed if isinstance(parsed, list) else []
+            except Exception:
+                words = [w.strip() for w in stripped.replace("\n", ",").split(",")]
+        else:
+            words = [w.strip() for w in stripped.replace("\n", ",").split(",")]
+    else:
+        words = []
+
+    cleaned = []
+    seen = set()
+    for word in words:
+        normalized = str(word or "").strip().lower()
+        if len(normalized) < 2:
+            continue
+        if normalized in seen:
+            continue
+        seen.add(normalized)
+        cleaned.append(normalized)
+    return cleaned
+
+
+def _tag_row_to_response(row: dict) -> dict:
+    """Ensure API response always exposes catch_words as a list."""
+    if not row:
+        return row
+    out = dict(row)
+
+    valid_types = {"workflow", "status", "category", "priority", "billing", "brand", "type"}
+    tag_type = str(out.get("type") or "").strip().lower()
+    if tag_type not in valid_types:
+        tag_type = "category"
+    out["type"] = tag_type
+
+    color = str(out.get("color") or "").strip()
+    if not re.fullmatch(r"#[0-9A-Fa-f]{6}", color):
+        out["color"] = "#0f4c75"
+
+    if not out.get("name"):
+        out["name"] = "Unnamed tag"
+
+    out["catch_words"] = _normalize_catch_words(out.get("catch_words"))
+    return out
+
 # ============= TAG GROUPS =============
 
 @router.get("/groups", response_model=List[TagGroup])
@@ -34,13 +227,131 @@ async def create_tag_group(group: TagGroupCreate):
 
 # ============= TAG CRUD =============
 
+@router.get("/usage")
+async def list_tag_usage(
+    tag_name: Optional[str] = Query(None),
+    tag_type: Optional[TagType] = Query(None),
+    module: Optional[str] = Query(None),
+    page: int = Query(1, ge=1),
+    page_size: int = Query(25, ge=1, le=200),
+    sort_by: str = Query("tagged_at"),
+    sort_dir: str = Query("desc"),
+):
+    """List tag usage across modules with server-side filtering and pagination."""
+    where_parts = ["1=1"]
+    params: List[object] = []
+
+    if tag_name:
+        where_parts.append("LOWER(t.name) LIKE LOWER(%s)")
+        params.append(f"%{tag_name.strip()}%")
+
+    if tag_type:
+        where_parts.append("t.type = %s")
+        params.append(tag_type)
+
+    if module:
+        where_parts.append("LOWER(et.entity_type) = LOWER(%s)")
+        params.append(module.strip())
+
+    where_clause = " AND ".join(where_parts)
+
+    sortable = {
+        "tagged_at": "et.tagged_at",
+        "tag_name": "t.name",
+        "tag_type": "t.type",
+        "module": "et.entity_type",
+        "entity_id": "et.entity_id",
+    }
+    order_column = sortable.get(sort_by, "et.tagged_at")
+    order_direction = "ASC" if str(sort_dir).lower() == "asc" else "DESC"
+
+    count_query = f"""
+        SELECT COUNT(*) AS total
+        FROM entity_tags et
+        JOIN tags t ON t.id = et.tag_id
+        WHERE {where_clause}
+    """
+    count_row = execute_query_single(count_query, tuple(params)) or {"total": 0}
+    total = int(count_row.get("total") or 0)
+
+    offset = (page - 1) * page_size
+    data_query = f"""
+        SELECT
+            et.id AS entity_tag_id,
+            et.entity_type,
+            et.entity_id,
+            et.tagged_at,
+            t.id AS tag_id,
+            t.name AS tag_name,
+            t.type AS tag_type,
+            t.color AS tag_color,
+            t.is_active AS tag_is_active
+        FROM entity_tags et
+        JOIN tags t ON t.id = et.tag_id
+        WHERE {where_clause}
+        ORDER BY {order_column} {order_direction}, et.id DESC
+        LIMIT %s OFFSET %s
+    """
+
+    rows = execute_query(data_query, tuple(params + [page_size, offset])) or []
+    items = []
+    for row in rows:
+        entity_type = row.get("entity_type")
+        entity_ref = _entity_reference_payload(entity_type, row.get("entity_id"))
+        items.append(
+            {
+                "entity_tag_id": row.get("entity_tag_id"),
+                "tag_id": row.get("tag_id"),
+                "tag_name": row.get("tag_name"),
+                "tag_type": row.get("tag_type"),
+                "tag_color": row.get("tag_color"),
+                "tag_is_active": bool(row.get("tag_is_active")),
+                "module": _module_label_for_entity_type(entity_type),
+                "entity_type": entity_type,
+                "entity_id": row.get("entity_id"),
+                "entity_title": entity_ref.get("entity_title"),
+                "entity_url": entity_ref.get("entity_url"),
+                "tagged_at": row.get("tagged_at"),
+            }
+        )
+
+    module_rows = execute_query(
+        "SELECT DISTINCT entity_type FROM entity_tags ORDER BY entity_type",
+        (),
+    ) or []
+    module_options = [
+        {
+            "value": row.get("entity_type"),
+            "label": _module_label_for_entity_type(row.get("entity_type")),
+        }
+        for row in module_rows
+    ]
+
+    return {
+        "items": items,
+        "pagination": {
+            "page": page,
+            "page_size": page_size,
+            "total": total,
+            "total_pages": (total + page_size - 1) // page_size if total else 0,
+        },
+        "sort": {"sort_by": sort_by, "sort_dir": order_direction.lower()},
+        "module_options": module_options,
+    }
+
 @router.get("", response_model=List[Tag])
 async def list_tags(
     type: Optional[TagType] = None,
     is_active: Optional[bool] = None
 ):
     """List all tags with optional filtering"""
-    query = "SELECT * FROM tags WHERE 1=1"
+    query = """
+        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
+               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+               created_at, updated_at
+        FROM tags
+        WHERE 1=1
+    """
     params = []
     
     if type:
@@ -54,32 +365,52 @@ async def list_tags(
     query += " ORDER BY type, name"
     
     results = execute_query(query, tuple(params) if params else ())
-    return results
+    return [_tag_row_to_response(row) for row in (results or [])]
 
 @router.get("/{tag_id}", response_model=Tag)
 async def get_tag(tag_id: int):
     """Get single tag by ID"""
     result = execute_query_single(
-        "SELECT * FROM tags WHERE id = %s",
+        """
+        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
+               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+               created_at, updated_at
+        FROM tags
+        WHERE id = %s
+        """,
         (tag_id,)
     )
     if not result:
         raise HTTPException(status_code=404, detail="Tag not found")
-    return result
+    return _tag_row_to_response(result)
 
 @router.post("", response_model=Tag)
 async def create_tag(tag: TagCreate):
     """Create new tag"""
     query = """
-        INSERT INTO tags (name, type, description, color, icon, is_active, tag_group_id)
+        INSERT INTO tags (name, type, description, color, icon, is_active, tag_group_id, catch_words_json)
-        VALUES (%s, %s, %s, %s, %s, %s, %s)
+        VALUES (%s, %s, %s, %s, %s, %s, %s, %s::jsonb)
-        RETURNING *
+        RETURNING id, name, type, description, color, icon, is_active, tag_group_id,
+                  COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+                  created_at, updated_at
     """
+    catch_words = _normalize_catch_words(tag.catch_words)
     result = execute_query_single(
         query,
-        (tag.name, tag.type, tag.description, tag.color, tag.icon, tag.is_active, tag.tag_group_id)
+        (
+            tag.name,
+            tag.type,
+            tag.description,
+            tag.color,
+            tag.icon,
+            tag.is_active,
+            tag.tag_group_id,
+            json.dumps(catch_words),
+        )
     )
-    return result
+    if not result:
+        raise HTTPException(status_code=500, detail="Failed to create tag")
+    return _tag_row_to_response(result)
 
 @router.put("/{tag_id}", response_model=Tag)
 async def update_tag(tag_id: int, tag: TagUpdate):
@@ -106,6 +437,9 @@ async def update_tag(tag_id: int, tag: TagUpdate):
     if tag.tag_group_id is not None:
         updates.append("tag_group_id = %s")
         params.append(tag.tag_group_id)
+    if tag.catch_words is not None:
+        updates.append("catch_words_json = %s::jsonb")
+        params.append(json.dumps(_normalize_catch_words(tag.catch_words)))
     
     if not updates:
         raise HTTPException(status_code=400, detail="No fields to update")
@@ -117,13 +451,15 @@ async def update_tag(tag_id: int, tag: TagUpdate):
         UPDATE tags 
         SET {', '.join(updates)}
         WHERE id = %s
-        RETURNING *
+        RETURNING id, name, type, description, color, icon, is_active, tag_group_id,
+                  COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+                  created_at, updated_at
     """
     
     result = execute_query_single(query, tuple(params))
     if not result:
         raise HTTPException(status_code=404, detail="Tag not found")
-    return result
+    return _tag_row_to_response(result)
 
 @router.delete("/{tag_id}")
 async def delete_tag(tag_id: int):
@@ -214,20 +550,91 @@ async def remove_tag_from_entity_path(
 async def get_entity_tags(entity_type: str, entity_id: int):
     """Get all tags for a specific entity"""
     query = """
-        SELECT t.* 
+        SELECT t.id, t.name, t.type, t.description, t.color, t.icon, t.is_active, t.tag_group_id,
+               COALESCE(t.catch_words_json, '[]'::jsonb) AS catch_words,
+               t.created_at, t.updated_at
         FROM tags t
         JOIN entity_tags et ON et.tag_id = t.id
         WHERE et.entity_type = %s AND et.entity_id = %s
         ORDER BY t.type, t.name
     """
     results = execute_query(query, (entity_type, entity_id))
-    return results
+    return [_tag_row_to_response(row) for row in (results or [])]
+
+
+@router.get("/entity/{entity_type}/{entity_id}/suggestions")
+async def suggest_entity_tags(entity_type: str, entity_id: int):
+    """Suggest tags based on catch words for brand/type tags."""
+    if entity_type != "case":
+        return []
+
+    case_row = execute_query_single(
+        "SELECT id, titel, beskrivelse, template_key FROM sag_sager WHERE id = %s",
+        (entity_id,),
+    )
+    if not case_row:
+        raise HTTPException(status_code=404, detail="Entity not found")
+
+    existing_rows = execute_query(
+        "SELECT tag_id FROM entity_tags WHERE entity_type = %s AND entity_id = %s",
+        (entity_type, entity_id),
+    ) or []
+    existing_tag_ids = {int(row.get("tag_id")) for row in existing_rows if row.get("tag_id") is not None}
+
+    candidate_rows = execute_query(
+        """
+        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
+               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+               created_at, updated_at
+        FROM tags
+        WHERE is_active = true
+          AND type IN ('brand', 'type')
+        ORDER BY type, name
+        """,
+        (),
+    ) or []
+
+    haystack = " ".join(
+        [
+            str(case_row.get("titel") or ""),
+            str(case_row.get("beskrivelse") or ""),
+            str(case_row.get("template_key") or ""),
+        ]
+    ).lower()
+
+    suggestions = []
+    for row in candidate_rows:
+        tag_id = int(row.get("id"))
+        if tag_id in existing_tag_ids:
+            continue
+
+        catch_words = _normalize_catch_words(row.get("catch_words"))
+        if not catch_words:
+            continue
+
+        matched_words = [word for word in catch_words if word in haystack]
+        if not matched_words:
+            continue
+
+        suggestions.append(
+            {
+                "tag": _tag_row_to_response(row),
+                "matched_words": matched_words,
+                "score": len(matched_words),
+            }
+        )
+
+    suggestions.sort(key=lambda item: (-item["score"], item["tag"]["type"], item["tag"]["name"]))
+    return suggestions
 
 @router.get("/search")
 async def search_tags(q: str, type: Optional[TagType] = None):
     """Search tags by name (fuzzy search)"""
     query = """
-        SELECT * FROM tags 
+        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
+               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
+               created_at, updated_at
+        FROM tags
         WHERE is_active = true 
         AND LOWER(name) LIKE LOWER(%s)
     """
@@ -240,7 +647,7 @@ async def search_tags(q: str, type: Optional[TagType] = None):
     query += " ORDER BY name LIMIT 20"
     
     results = execute_query(query, tuple(params))
-    return results
+    return [_tag_row_to_response(row) for row in (results or [])]
 
 
 # ============= WORKFLOW MANAGEMENT =============

app/tags/frontend/tags_admin.html

@@ -1,11 +1,8 @@
-<!DOCTYPE html>
+{% extends "shared/frontend/base.html" %}
-<html lang="da">
+
-<head>
+{% block title %}Tag Administration - BMC Hub{% endblock %}
-    <meta charset="UTF-8">
+
-    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+{% block extra_css %}
-    <title>Tag Administration - BMC Hub</title>
-    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet">
-    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.0/font/bootstrap-icons.css">
     <style>
         :root {
             --primary-color: #0f4c75;
@@ -14,6 +11,8 @@
             --category-color: #0f4c75;
             --priority-color: #dc3545;
             --billing-color: #2d6a4f;
+            --brand-color: #006d77;
+            --type-color: #5c677d;
         }
 
         .tag-badge {
@@ -37,6 +36,8 @@
         .tag-type-category { background-color: var(--category-color); color: white; }
         .tag-type-priority { background-color: var(--priority-color); color: white; }
         .tag-type-billing { background-color: var(--billing-color); color: white; }
+        .tag-type-brand { background-color: var(--brand-color); color: white; }
+        .tag-type-type { background-color: var(--type-color); color: white; }
 
         .tag-list-item {
             padding: 1rem;
@@ -53,6 +54,8 @@
         .tag-list-item[data-type="category"] { border-left-color: var(--category-color); }
         .tag-list-item[data-type="priority"] { border-left-color: var(--priority-color); }
         .tag-list-item[data-type="billing"] { border-left-color: var(--billing-color); }
+        .tag-list-item[data-type="brand"] { border-left-color: var(--brand-color); }
+        .tag-list-item[data-type="type"] { border-left-color: var(--type-color); }
 
         .color-preview {
             width: 40px;
@@ -60,9 +63,68 @@
             border-radius: 8px;
             border: 2px solid #dee2e6;
         }
+
+        .section-tabs .nav-link {
+            color: var(--primary-color);
+            font-weight: 600;
+        }
+
+        .section-tabs .nav-link.active {
+            background-color: var(--primary-color);
+            color: #fff;
+            border-color: var(--primary-color);
+        }
+
+        .module-badge {
+            display: inline-flex;
+            align-items: center;
+            gap: 0.3rem;
+            padding: 0.2rem 0.55rem;
+            border-radius: 999px;
+            font-size: 0.8rem;
+            background: #e7f1f8;
+            color: #0b3552;
+            border: 1px solid #c7dceb;
+        }
+
+        .usage-table thead th {
+            position: sticky;
+            top: 0;
+            z-index: 1;
+            background: #fff;
+            white-space: nowrap;
+        }
+
+        .usage-table .filter-cell {
+            min-width: 160px;
+        }
+
+        .usage-sort-btn {
+            border: 0;
+            background: transparent;
+            color: inherit;
+            font-weight: 600;
+            padding: 0;
+        }
+
+        .usage-sort-btn .bi {
+            font-size: 0.75rem;
+            opacity: 0.55;
+        }
+
+        .usage-sort-btn.active .bi {
+            opacity: 1;
+        }
+
+        @media (max-width: 991px) {
+            .usage-table .filter-cell {
+                min-width: 130px;
+            }
+        }
     </style>
-</head>
+{% endblock %}
-<body>
+
+{% block content %}
     <div class="container-fluid py-4">
         <div class="row mb-4">
             <div class="col">
@@ -76,6 +138,17 @@
             </div>
         </div>
 
+        <ul class="nav nav-pills section-tabs mb-4" id="sectionTabs">
+            <li class="nav-item">
+                <button type="button" class="nav-link active" data-section="admin">Tag administration</button>
+            </li>
+            <li class="nav-item">
+                <button type="button" class="nav-link" data-section="search">Tag søgning</button>
+            </li>
+        </ul>
+
+        <div id="tagAdminSection">
+
         <!-- Type Filter Tabs -->
         <ul class="nav nav-tabs mb-4" id="typeFilter">
             <li class="nav-item">
@@ -106,6 +179,16 @@
                     <span class="tag-badge tag-type-billing">Billing</span>
                 </a>
             </li>
+            <li class="nav-item">
+                <a class="nav-link" href="#" data-type="brand">
+                    <span class="tag-badge tag-type-brand">Brand</span>
+                </a>
+            </li>
+            <li class="nav-item">
+                <a class="nav-link" href="#" data-type="type">
+                    <span class="tag-badge tag-type-type">Type</span>
+                </a>
+            </li>
         </ul>
 
         <!-- Tags List -->
@@ -120,6 +203,98 @@
                 </div>
             </div>
         </div>
+        </div>
+
+        <div id="tagSearchSection" class="d-none">
+            <div class="card mb-3">
+                <div class="card-body">
+                    <div class="d-flex flex-wrap justify-content-between align-items-center gap-2 mb-3">
+                        <div>
+                            <h5 class="mb-1">Tag søgning på tværs af moduler</h5>
+                            <p class="text-muted mb-0 small">Filtrer efter tag-navn, type og modul. Hver række viser tydeligt hvilket modul tagningen kommer fra.</p>
+                        </div>
+                        <button type="button" class="btn btn-outline-secondary btn-sm" id="resetUsageFiltersBtn">
+                            <i class="bi bi-arrow-counterclockwise"></i> Nulstil filtre
+                        </button>
+                    </div>
+
+                    <div class="table-responsive">
+                        <table class="table table-hover align-middle usage-table mb-2">
+                            <thead>
+                                <tr>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn" data-sort-by="tag_name">
+                                            Tag <i class="bi bi-chevron-expand"></i>
+                                        </button>
+                                    </th>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn" data-sort-by="tag_type">
+                                            Type <i class="bi bi-chevron-expand"></i>
+                                        </button>
+                                    </th>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn" data-sort-by="module">
+                                            Modul <i class="bi bi-chevron-expand"></i>
+                                        </button>
+                                    </th>
+                                    <th>Objekt</th>
+                                    <th>Entity type</th>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn" data-sort-by="entity_id">
+                                            Entity ID <i class="bi bi-chevron-expand"></i>
+                                        </button>
+                                    </th>
+                                    <th>
+                                        <button type="button" class="usage-sort-btn active" data-sort-by="tagged_at">
+                                            Tagget <i class="bi bi-sort-down"></i>
+                                        </button>
+                                    </th>
+                                </tr>
+                                <tr>
+                                    <th class="filter-cell">
+                                        <input id="usageFilterTagName" type="search" class="form-control form-control-sm" placeholder="Søg tag-navn">
+                                    </th>
+                                    <th class="filter-cell">
+                                        <select id="usageFilterTagType" class="form-select form-select-sm">
+                                            <option value="">Alle typer</option>
+                                            <option value="workflow">workflow</option>
+                                            <option value="status">status</option>
+                                            <option value="category">category</option>
+                                            <option value="priority">priority</option>
+                                            <option value="billing">billing</option>
+                                            <option value="brand">brand</option>
+                                            <option value="type">type</option>
+                                        </select>
+                                    </th>
+                                    <th class="filter-cell">
+                                        <select id="usageFilterModule" class="form-select form-select-sm">
+                                            <option value="">Alle moduler</option>
+                                        </select>
+                                    </th>
+                                    <th></th>
+                                    <th></th>
+                                    <th></th>
+                                    <th></th>
+                                </tr>
+                            </thead>
+                            <tbody id="usageTableBody">
+                                <tr>
+                                    <td colspan="7" class="text-center text-muted py-4">Indlæser...</td>
+                                </tr>
+                            </tbody>
+                        </table>
+                    </div>
+
+                    <div class="d-flex flex-wrap justify-content-between align-items-center gap-2">
+                        <div class="small text-muted" id="usageSummary">-</div>
+                        <div class="btn-group">
+                            <button type="button" class="btn btn-sm btn-outline-primary" id="usagePrevBtn">Forrige</button>
+                            <button type="button" class="btn btn-sm btn-outline-primary" id="usageNextBtn">Næste</button>
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </div>
     </div>
 
     <!-- Create/Edit Tag Modal -->
@@ -148,9 +323,17 @@
                                 <option value="category">Category - Emne/område</option>
                                 <option value="priority">Priority - Hastighed</option>
                                 <option value="billing">Billing - Økonomi</option>
+                                <option value="brand">Brand - Leverandør/produktbrand</option>
+                                <option value="type">Type - Sagstype/arbejdstype</option>
                             </select>
                         </div>
 
+                        <div class="mb-3">
+                            <label for="tagCatchWords" class="form-label">Catch words</label>
+                            <textarea class="form-control" id="tagCatchWords" rows="3" placeholder="fx: office 365, outlook, smtp"></textarea>
+                            <small class="text-muted">Brug komma eller ny linje mellem ord. Bruges til auto-forslag på sager.</small>
+                        </div>
+
                         <div class="mb-3">
                             <label for="tagDescription" class="form-label">Beskrivelse</label>
                             <textarea class="form-control" id="tagDescription" rows="3"></textarea>
@@ -186,19 +369,59 @@
             </div>
         </div>
     </div>
+{% endblock %}
 
-    <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/js/bootstrap.bundle.min.js"></script>
+{% block extra_js %}
     <script>
         let allTags = [];
         let currentFilter = 'all';
+        let usageDebounceTimer = null;
+        const usageState = {
+            filters: {
+                tag_name: '',
+                tag_type: '',
+                module: ''
+            },
+            page: 1,
+            page_size: 25,
+            sort_by: 'tagged_at',
+            sort_dir: 'desc',
+            total: 0,
+            total_pages: 0
+        };
 
         // Load tags on page load
         document.addEventListener('DOMContentLoaded', () => {
             loadTags();
+            loadTagUsage();
             setupEventListeners();
+            const initialSection = window.location.hash === '#search' ? 'search' : 'admin';
+            switchTagSection(initialSection, false);
         });
 
+        function switchTagSection(section, updateHash = true) {
+            const normalized = section === 'search' ? 'search' : 'admin';
+            document.querySelectorAll('#sectionTabs .nav-link').forEach(link => {
+                link.classList.toggle('active', link.dataset.section === normalized);
+            });
+
+            document.getElementById('tagAdminSection').classList.toggle('d-none', normalized !== 'admin');
+            document.getElementById('tagSearchSection').classList.toggle('d-none', normalized !== 'search');
+
+            if (updateHash) {
+                const hash = normalized === 'search' ? '#search' : '#admin';
+                window.history.replaceState(null, '', hash);
+            }
+        }
+
         function setupEventListeners() {
+            // Section tabs
+            document.querySelectorAll('#sectionTabs button').forEach(btn => {
+                btn.addEventListener('click', () => {
+                    switchTagSection(btn.dataset.section);
+                });
+            });
+
             // Type filter tabs
             document.querySelectorAll('#typeFilter a').forEach(tab => {
                 tab.addEventListener('click', (e) => {
@@ -229,7 +452,9 @@
                     'status': '#ffd700',
                     'category': '#0f4c75',
                     'priority': '#dc3545',
-                    'billing': '#2d6a4f'
+                    'billing': '#2d6a4f',
+                    'brand': '#006d77',
+                    'type': '#5c677d'
                 };
                 if (colorMap[type]) {
                     document.getElementById('tagColor').value = colorMap[type];
@@ -240,6 +465,61 @@
             // Save button
             document.getElementById('saveTagBtn').addEventListener('click', saveTag);
 
+            // Usage filters
+            document.getElementById('usageFilterTagName').addEventListener('input', () => {
+                usageState.filters.tag_name = document.getElementById('usageFilterTagName').value.trim();
+                usageState.page = 1;
+                debounceUsageLoad();
+            });
+            document.getElementById('usageFilterTagType').addEventListener('change', () => {
+                usageState.filters.tag_type = document.getElementById('usageFilterTagType').value;
+                usageState.page = 1;
+                loadTagUsage();
+            });
+            document.getElementById('usageFilterModule').addEventListener('change', () => {
+                usageState.filters.module = document.getElementById('usageFilterModule').value;
+                usageState.page = 1;
+                loadTagUsage();
+            });
+
+            document.getElementById('resetUsageFiltersBtn').addEventListener('click', () => {
+                usageState.filters = { tag_name: '', tag_type: '', module: '' };
+                usageState.page = 1;
+                document.getElementById('usageFilterTagName').value = '';
+                document.getElementById('usageFilterTagType').value = '';
+                document.getElementById('usageFilterModule').value = '';
+                loadTagUsage();
+            });
+
+            document.getElementById('usagePrevBtn').addEventListener('click', () => {
+                if (usageState.page > 1) {
+                    usageState.page -= 1;
+                    loadTagUsage();
+                }
+            });
+
+            document.getElementById('usageNextBtn').addEventListener('click', () => {
+                if (usageState.page < usageState.total_pages) {
+                    usageState.page += 1;
+                    loadTagUsage();
+                }
+            });
+
+            document.querySelectorAll('.usage-sort-btn').forEach(btn => {
+                btn.addEventListener('click', () => {
+                    const sortBy = btn.dataset.sortBy;
+                    if (usageState.sort_by === sortBy) {
+                        usageState.sort_dir = usageState.sort_dir === 'asc' ? 'desc' : 'asc';
+                    } else {
+                        usageState.sort_by = sortBy;
+                        usageState.sort_dir = sortBy === 'tagged_at' ? 'desc' : 'asc';
+                    }
+                    usageState.page = 1;
+                    updateSortIndicators();
+                    loadTagUsage();
+                });
+            });
+
             // Modal reset on close
             document.getElementById('createTagModal').addEventListener('hidden.bs.modal', () => {
                 document.getElementById('tagForm').reset();
@@ -264,6 +544,131 @@
             }
         }
 
+        function escapeHtml(value) {
+            return String(value ?? '')
+                .replaceAll('&', '&amp;')
+                .replaceAll('<', '&lt;')
+                .replaceAll('>', '&gt;')
+                .replaceAll('"', '&quot;')
+                .replaceAll("'", '&#39;');
+        }
+
+        function debounceUsageLoad() {
+            if (usageDebounceTimer) {
+                clearTimeout(usageDebounceTimer);
+            }
+            usageDebounceTimer = setTimeout(() => loadTagUsage(), 280);
+        }
+
+        function updateSortIndicators() {
+            document.querySelectorAll('.usage-sort-btn').forEach(btn => {
+                const icon = btn.querySelector('i');
+                if (!icon) return;
+                btn.classList.remove('active');
+                icon.className = 'bi bi-chevron-expand';
+                if (btn.dataset.sortBy === usageState.sort_by) {
+                    btn.classList.add('active');
+                    icon.className = usageState.sort_dir === 'asc' ? 'bi bi-sort-up' : 'bi bi-sort-down';
+                }
+            });
+        }
+
+        function renderUsageTable(items) {
+            const tbody = document.getElementById('usageTableBody');
+            if (!Array.isArray(items) || !items.length) {
+                tbody.innerHTML = '<tr><td colspan="7" class="text-center text-muted py-4">Ingen taggede rækker matcher filtrene.</td></tr>';
+                return;
+            }
+
+            tbody.innerHTML = items.map(row => {
+                const taggedAt = row.tagged_at ? new Date(row.tagged_at).toLocaleString('da-DK') : '-';
+                const color = /^#[0-9A-Fa-f]{6}$/.test(String(row.tag_color || '')) ? row.tag_color : '#0f4c75';
+                const inactiveBadge = row.tag_is_active ? '' : '<span class="badge bg-secondary ms-2">Inaktiv</span>';
+                const entityTitle = escapeHtml(row.entity_title || `#${row.entity_id || ''}`);
+                const entityCell = row.entity_url
+                    ? `<a href="${escapeHtml(row.entity_url)}" class="text-decoration-none fw-semibold">${entityTitle}</a>`
+                    : `<span class="fw-semibold">${entityTitle}</span>`;
+
+                return `
+                    <tr>
+                        <td>
+                            <span class="tag-badge" style="background:${color}; color:#fff; margin:0;">${escapeHtml(row.tag_name)}</span>
+                            ${inactiveBadge}
+                        </td>
+                        <td><span class="badge bg-light text-dark text-uppercase">${escapeHtml(row.tag_type)}</span></td>
+                        <td><span class="module-badge"><i class="bi bi-box"></i>${escapeHtml(row.module)}</span></td>
+                        <td>${entityCell}</td>
+                        <td><span class="text-muted">${escapeHtml(row.entity_type)}</span></td>
+                        <td><strong>#${escapeHtml(row.entity_id)}</strong></td>
+                        <td class="small text-muted">${escapeHtml(taggedAt)}</td>
+                    </tr>
+                `;
+            }).join('');
+        }
+
+        function renderUsageSummary() {
+            const summary = document.getElementById('usageSummary');
+            const prevBtn = document.getElementById('usagePrevBtn');
+            const nextBtn = document.getElementById('usageNextBtn');
+
+            const total = usageState.total;
+            const page = usageState.page;
+            const pageSize = usageState.page_size;
+            const from = total ? ((page - 1) * pageSize + 1) : 0;
+            const to = total ? Math.min(page * pageSize, total) : 0;
+
+            summary.textContent = `Viser ${from}-${to} af ${total} rækker`;
+            prevBtn.disabled = page <= 1;
+            nextBtn.disabled = page >= usageState.total_pages;
+        }
+
+        function fillModuleFilter(options) {
+            const select = document.getElementById('usageFilterModule');
+            const currentValue = usageState.filters.module;
+            const base = '<option value="">Alle moduler</option>';
+            const rows = (options || []).map(option => {
+                return `<option value="${escapeHtml(option.value)}">${escapeHtml(option.label)}</option>`;
+            }).join('');
+            select.innerHTML = `${base}${rows}`;
+            select.value = currentValue || '';
+        }
+
+        async function loadTagUsage() {
+            const tbody = document.getElementById('usageTableBody');
+            tbody.innerHTML = '<tr><td colspan="7" class="text-center text-muted py-4">Indlæser...</td></tr>';
+
+            try {
+                const params = new URLSearchParams({
+                    page: String(usageState.page),
+                    page_size: String(usageState.page_size),
+                    sort_by: usageState.sort_by,
+                    sort_dir: usageState.sort_dir
+                });
+
+                if (usageState.filters.tag_name) params.set('tag_name', usageState.filters.tag_name);
+                if (usageState.filters.tag_type) params.set('tag_type', usageState.filters.tag_type);
+                if (usageState.filters.module) params.set('module', usageState.filters.module);
+
+                const response = await fetch(`/api/v1/tags/usage?${params.toString()}`);
+                if (!response.ok) {
+                    throw new Error('Kunne ikke hente tag søgning');
+                }
+
+                const payload = await response.json();
+                usageState.total = Number(payload?.pagination?.total || 0);
+                usageState.total_pages = Number(payload?.pagination?.total_pages || 0);
+                usageState.page = Number(payload?.pagination?.page || usageState.page);
+
+                fillModuleFilter(payload.module_options || []);
+                renderUsageTable(payload.items || []);
+                renderUsageSummary();
+                updateSortIndicators();
+            } catch (error) {
+                tbody.innerHTML = `<tr><td colspan="7" class="text-center text-danger py-4">Fejl ved indlæsning af tag søgning: ${escapeHtml(error.message)}</td></tr>`;
+                document.getElementById('usageSummary').textContent = 'Fejl ved datahentning';
+            }
+        }
+
         function renderTags() {
             const container = document.getElementById('tagsList');
             const filteredTags = currentFilter === 'all' 
@@ -293,6 +698,7 @@
                                 ${!tag.is_active ? '<span class="badge bg-secondary ms-2">Inaktiv</span>' : ''}
                             </div>
                             ${tag.description ? `<p class="text-muted mb-0 small">${tag.description}</p>` : ''}
+                            ${Array.isArray(tag.catch_words) && tag.catch_words.length ? `<p class="mb-0 mt-1"><small class="text-muted">Catch words: ${tag.catch_words.join(', ')}</small></p>` : ''}
                         </div>
                         <div class="btn-group">
                             <button class="btn btn-sm btn-outline-primary" onclick="editTag(${tag.id})">
@@ -315,7 +721,11 @@
                 description: document.getElementById('tagDescription').value || null,
                 color: document.getElementById('tagColorHex').value,
                 icon: document.getElementById('tagIcon').value || null,
-                is_active: document.getElementById('tagActive').checked
+                is_active: document.getElementById('tagActive').checked,
+                catch_words: document.getElementById('tagCatchWords').value
+                    .split(/[\n,]+/)
+                    .map(v => v.trim().toLowerCase())
+                    .filter(v => v.length > 1)
             };
 
             try {
@@ -352,6 +762,7 @@
             document.getElementById('tagColorHex').value = tag.color;
             document.getElementById('tagIcon').value = tag.icon || '';
             document.getElementById('tagActive').checked = tag.is_active;
+            document.getElementById('tagCatchWords').value = Array.isArray(tag.catch_words) ? tag.catch_words.join(', ') : '';
 
             document.querySelector('#createTagModal .modal-title').textContent = 'Rediger Tag';
             new bootstrap.Modal(document.getElementById('createTagModal')).show();
@@ -374,5 +785,4 @@
             }
         }
     </script>
-</body>
+{% endblock %}
-</html>

app/ticket/backend/router.py

@@ -11,7 +11,7 @@ import json
 import re
 import asyncio
 from typing import List, Optional
-from fastapi import APIRouter, HTTPException, Query, status
+from fastapi import APIRouter, Depends, HTTPException, Query, status
 from fastapi.responses import JSONResponse
 
 from app.ticket.backend.ticket_service import TicketService
@@ -55,11 +55,13 @@ from app.ticket.backend.models import (
     TicketDeadlineUpdateRequest
 )
 from app.core.database import execute_query, execute_insert, execute_update, execute_query_single
+from app.core.auth_dependencies import require_any_permission
 from datetime import date, datetime
 
 logger = logging.getLogger(__name__)
 
 router = APIRouter()
+sync_admin_access = require_any_permission("users.manage", "system.admin")
 
 
 def _get_first_value(data: dict, keys: List[str]) -> Optional[str]:
@@ -127,6 +129,31 @@ def _escape_simply_value(value: str) -> str:
     return value.replace("'", "''")
 
 
+def _extract_count_value(rows: List[dict]) -> Optional[int]:
+    if not rows:
+        return None
+
+    row = rows[0] or {}
+    if not isinstance(row, dict):
+        return None
+
+    for key in ("total_count", "count", "count(*)", "COUNT(*)"):
+        value = row.get(key)
+        if value is not None:
+            try:
+                return int(value)
+            except (TypeError, ValueError):
+                continue
+
+    for value in row.values():
+        try:
+            return int(value)
+        except (TypeError, ValueError):
+            continue
+
+    return None
+
+
 async def _vtiger_query_with_retry(vtiger, query_string: str, retries: int = 5, base_delay: float = 1.25) -> List[dict]:
     """Run vTiger query with exponential backoff on rate-limit responses."""
     for attempt in range(retries + 1):
@@ -1825,7 +1852,8 @@ async def import_simply_archived_tickets(
     limit: int = Query(5000, ge=1, le=50000, description="Maximum tickets to import"),
     include_messages: bool = Query(True, description="Include comments and emails"),
     ticket_number: Optional[str] = Query(None, description="Import a single ticket by number"),
-    force: bool = Query(False, description="Update even if sync hash matches")
+    force: bool = Query(False, description="Update even if sync hash matches"),
+    current_user: dict = Depends(sync_admin_access)
 ):
     """
     One-time import of archived tickets from Simply-CRM.
@@ -2157,7 +2185,8 @@ async def import_vtiger_archived_tickets(
     limit: int = Query(5000, ge=1, le=50000, description="Maximum tickets to import"),
     include_messages: bool = Query(True, description="Include comments and emails"),
     ticket_number: Optional[str] = Query(None, description="Import a single ticket by number"),
-    force: bool = Query(False, description="Update even if sync hash matches")
+    force: bool = Query(False, description="Update even if sync hash matches"),
+    current_user: dict = Depends(sync_admin_access)
 ):
     """
     One-time import of archived tickets from vTiger (Cases module).
@@ -2493,8 +2522,93 @@ async def import_vtiger_archived_tickets(
         raise HTTPException(status_code=500, detail=str(e))
 
 
+@router.get("/archived/status", tags=["Archived Tickets"])
+async def get_archived_sync_status(current_user: dict = Depends(sync_admin_access)):
+    """
+    Return archived sync parity status for Simply-CRM and vTiger.
+    """
+    source_keys = ("simplycrm", "vtiger")
+    sources: dict[str, dict] = {}
+
+    for source_key in source_keys:
+        local_ticket_row = execute_query_single(
+            """
+            SELECT COUNT(*) AS total_tickets,
+                   MAX(last_synced_at) AS last_synced_at
+            FROM tticket_archived_tickets
+            WHERE source_system = %s
+            """,
+            (source_key,)
+        ) or {}
+
+        local_message_row = execute_query_single(
+            """
+            SELECT COUNT(*) AS total_messages
+            FROM tticket_archived_messages m
+            INNER JOIN tticket_archived_tickets t ON t.id = m.archived_ticket_id
+            WHERE t.source_system = %s
+            """,
+            (source_key,)
+        ) or {}
+
+        local_tickets = int(local_ticket_row.get("total_tickets") or 0)
+        local_messages = int(local_message_row.get("total_messages") or 0)
+        last_synced_value = local_ticket_row.get("last_synced_at")
+        if isinstance(last_synced_value, (datetime, date)):
+            last_synced_at_iso = last_synced_value.isoformat()
+        else:
+            last_synced_at_iso = None
+
+        sources[source_key] = {
+            "remote_total_tickets": None,
+            "local_total_tickets": local_tickets,
+            "local_total_messages": local_messages,
+            "last_synced_at": last_synced_at_iso,
+            "diff": None,
+            "is_synced": False,
+            "error": None,
+        }
+
+    try:
+        async with SimplyCRMService() as service:
+            module_name = getattr(settings, "SIMPLYCRM_TICKET_MODULE", "Tickets")
+            simply_rows = await service.query(f"SELECT count(*) AS total_count FROM {module_name};")
+            simply_remote_count = _extract_count_value(simply_rows)
+            sources["simplycrm"]["remote_total_tickets"] = simply_remote_count
+            if simply_remote_count is not None:
+                sources["simplycrm"]["diff"] = simply_remote_count - sources["simplycrm"]["local_total_tickets"]
+                sources["simplycrm"]["is_synced"] = sources["simplycrm"]["diff"] == 0
+            elif service.last_query_error:
+                sources["simplycrm"]["error"] = service.last_query_error.get("message") or str(service.last_query_error)
+    except Exception as e:
+        logger.warning("⚠️ Simply-CRM archived status check failed: %s", e)
+        sources["simplycrm"]["error"] = str(e)
+
+    try:
+        vtiger = get_vtiger_service()
+        vtiger_rows = await _vtiger_query_with_retry(vtiger, "SELECT count(*) AS total_count FROM Cases;")
+        vtiger_remote_count = _extract_count_value(vtiger_rows)
+        sources["vtiger"]["remote_total_tickets"] = vtiger_remote_count
+        if vtiger_remote_count is not None:
+            sources["vtiger"]["diff"] = vtiger_remote_count - sources["vtiger"]["local_total_tickets"]
+            sources["vtiger"]["is_synced"] = sources["vtiger"]["diff"] == 0
+        elif vtiger.last_query_error:
+            sources["vtiger"]["error"] = vtiger.last_query_error.get("message") or str(vtiger.last_query_error)
+    except Exception as e:
+        logger.warning("⚠️ vTiger archived status check failed: %s", e)
+        sources["vtiger"]["error"] = str(e)
+
+    overall_synced = all(sources[key].get("is_synced") is True for key in source_keys)
+
+    return {
+        "checked_at": datetime.utcnow().isoformat(),
+        "overall_synced": overall_synced,
+        "sources": sources,
+    }
+
+
 @router.get("/archived/simply/modules", tags=["Archived Tickets"])
-async def list_simply_modules():
+async def list_simply_modules(current_user: dict = Depends(sync_admin_access)):
     """
     List available Simply-CRM modules (debug helper).
     """
@@ -2510,7 +2624,8 @@ async def list_simply_modules():
 @router.get("/archived/simply/ticket", tags=["Archived Tickets"])
 async def fetch_simply_ticket(
     ticket_number: Optional[str] = Query(None, description="Ticket number, e.g. TT934"),
-    external_id: Optional[str] = Query(None, description="VTiger record ID, e.g. 17x1234")
+    external_id: Optional[str] = Query(None, description="VTiger record ID, e.g. 17x1234"),
+    current_user: dict = Depends(sync_admin_access)
 ):
     """
     Fetch a single HelpDesk ticket from Simply-CRM by ticket number or record id.
@@ -2544,7 +2659,8 @@ async def fetch_simply_ticket(
 @router.get("/archived/simply/record", tags=["Archived Tickets"])
 async def fetch_simply_record(
     record_id: str = Query(..., description="VTiger record ID, e.g. 11x2601"),
-    module: Optional[str] = Query(None, description="Optional module name for context")
+    module: Optional[str] = Query(None, description="Optional module name for context"),
+    current_user: dict = Depends(sync_admin_access)
 ):
     """
     Fetch a single record from Simply-CRM by record id.

app/ticket/frontend/mockups/tech_v1_overview.html

@@ -2,6 +2,21 @@
 
 {% block title %}Tekniker Dashboard V1 - Overblik{% endblock %}
 
+{% block extra_css %}
+<style>
+    #caseTable thead th {
+        white-space: nowrap;
+        font-size: 0.78rem;
+        letter-spacing: 0.02em;
+    }
+
+    #caseTable tbody td {
+        font-size: 0.84rem;
+        vertical-align: top;
+    }
+</style>
+{% endblock %}
+
 {% block content %}
 <div class="container-fluid py-4">
     <div class="d-flex justify-content-between align-items-start flex-wrap gap-3 mb-4">
@@ -65,15 +80,22 @@
                         <table class="table table-sm table-hover mb-0" id="caseTable">
                             <thead class="table-light" id="tableHead">
                                 <tr>
-                                    <th>ID</th>
+                                    <th>SagsID</th>
-                                    <th>Titel</th>
+                                    <th>Virksom.</th>
-                                    <th>Kunde</th>
+                                    <th>Kontakt</th>
-                                    <th>Status</th>
+                                    <th>Beskr.</th>
-                                    <th>Dato</th>
+                                    <th>Type</th>
+                                    <th>Prioritet</th>
+                                    <th>Ansvarl.</th>
+                                    <th>Gruppe/Level</th>
+                                    <th>Opret.</th>
+                                    <th>Start arbejde</th>
+                                    <th>Start inden</th>
+                                    <th>Deadline</th>
                                 </tr>
                             </thead>
                             <tbody id="tableBody">
-                                <tr><td colspan="5" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>
+                                <tr><td colspan="12" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>
                             </tbody>
                         </table>
                     </div>
@@ -167,8 +189,16 @@ const allData = {
         {
             id: {{ item.id }},
             titel: {{ item.titel | tojson | safe }},
+            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
+            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
             customer_name: {{ item.customer_name | tojson | safe }},
+            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
+            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
+            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
+            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
             created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
+            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
+            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
             status: {{ item.status | tojson | safe if item.status else 'null' }},
             deadline: {{ item.deadline.isoformat() | tojson | safe if item.deadline else 'null' }}
         }{% if not loop.last %},{% endif %}
@@ -179,7 +209,16 @@ const allData = {
         {
             id: {{ item.id }},
             titel: {{ item.titel | tojson | safe }},
+            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
+            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
             customer_name: {{ item.customer_name | tojson | safe }},
+            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
+            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
+            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
+            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
+            created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
+            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
+            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
             status: {{ item.status | tojson | safe if item.status else 'null' }},
             deadline: {{ item.deadline.isoformat() | tojson | safe if item.deadline else 'null' }}
         }{% if not loop.last %},{% endif %}
@@ -191,9 +230,16 @@ const allData = {
             item_type: {{ item.item_type | tojson | safe }},
             item_id: {{ item.item_id }},
             title: {{ item.title | tojson | safe }},
+            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
             customer_name: {{ item.customer_name | tojson | safe }},
+            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
             task_reason: {{ item.task_reason | tojson | safe if item.task_reason else 'null' }},
             created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
+            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
+            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
+            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
+            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
+            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
             priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
             status: {{ item.status | tojson | safe if item.status else 'null' }}
         }{% if not loop.last %},{% endif %}
@@ -205,7 +251,16 @@ const allData = {
             id: {{ item.id }},
             titel: {{ item.titel | tojson | safe }},
             group_name: {{ item.group_name | tojson | safe }},
+            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
+            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
             customer_name: {{ item.customer_name | tojson | safe }},
+            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
+            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
+            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
+            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
+            created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
+            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
+            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
             status: {{ item.status | tojson | safe if item.status else 'null' }},
             deadline: {{ item.deadline.isoformat() | tojson | safe if item.deadline else 'null' }}
         }{% if not loop.last %},{% endif %}
@@ -225,6 +280,32 @@ function formatShortDate(dateStr) {
     return d.toLocaleDateString('da-DK', { day: '2-digit', month: '2-digit', year: 'numeric' });
 }
 
+function renderCaseTableRow(item, idField = 'id', typeField = 'case') {
+    const itemId = item[idField];
+    const openType = typeField === 'item_type' ? item.item_type : 'case';
+    const description = item.beskrivelse || item.titel || item.title || '-';
+    const typeValue = item.case_type || item.item_type || '-';
+    const groupLevel = item.assigned_group_name || item.group_name || '-';
+    const priorityValue = item.priority || 'normal';
+
+    return `
+        <tr onclick="showCaseDetails(${itemId}, '${openType}')" style="cursor:pointer;">
+            <td>#${itemId}</td>
+            <td>${item.customer_name || '-'}</td>
+            <td>${item.kontakt_navn || '-'}</td>
+            <td>${description}</td>
+            <td>${typeValue}</td>
+            <td>${priorityValue}</td>
+            <td>${item.ansvarlig_navn || '-'}</td>
+            <td>${groupLevel}</td>
+            <td>${formatShortDate(item.created_at)}</td>
+            <td>${formatShortDate(item.start_date)}</td>
+            <td>${formatShortDate(item.deferred_until)}</td>
+            <td>${formatShortDate(item.deadline)}</td>
+        </tr>
+    `;
+}
+
 function toggleSection(filterName) {
     const kpiCard = document.getElementById('kpi' + filterName.charAt(0).toUpperCase() + filterName.slice(1));
     const listTitle = document.getElementById('listTitle');
@@ -242,7 +323,7 @@ function toggleSection(filterName) {
     if (currentFilter === filterName) {
         currentFilter = null;
         listTitle.textContent = 'Alle sager';
-        tableBody.innerHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>';
+        tableBody.innerHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>';
         return;
     }
     
@@ -266,70 +347,43 @@ function filterAndPopulateTable(filterName) {
         listTitle.innerHTML = '<i class="bi bi-inbox-fill text-primary"></i> Nye sager';
         const data = allData.newCases || [];
         if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen nye sager</td></tr>';
+            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen nye sager</td></tr>';
         } else {
-            bodyHTML = data.map(item => `
+            bodyHTML = data.map(item => renderCaseTableRow(item)).join('');
-                <tr onclick="showCaseDetails(${item.id}, 'case')" style="cursor:pointer;">
-                    <td>#${item.id}</td>
-                    <td>${item.titel || '-'}</td>
-                    <td>${item.customer_name || '-'}</td>
-                    <td><span class="badge bg-secondary">${item.status || 'Ny'}</span></td>
-                    <td>${formatDate(item.created_at)}</td>
-                </tr>
-            `).join('');
         }
     } else if (filterName === 'myCases') {
         listTitle.innerHTML = '<i class="bi bi-person-check-fill text-success"></i> Mine sager';
         const data = allData.myCases || [];
         if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen sager tildelt</td></tr>';
+            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen sager tildelt</td></tr>';
         } else {
-            bodyHTML = data.map(item => `
+            bodyHTML = data.map(item => renderCaseTableRow(item)).join('');
-                <tr onclick="showCaseDetails(${item.id}, 'case')" style="cursor:pointer;">
-                    <td>#${item.id}</td>
-                    <td>${item.titel || '-'}</td>
-                    <td>${item.customer_name || '-'}</td>
-                    <td><span class="badge bg-info">${item.status || '-'}</span></td>
-                    <td>${formatShortDate(item.deadline)}</td>
-                </tr>
-            `).join('');
         }
     } else if (filterName === 'todayTasks') {
         listTitle.innerHTML = '<i class="bi bi-calendar-check text-primary"></i> Dagens opgaver';
         const data = allData.todayTasks || [];
         if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen opgaver i dag</td></tr>';
+            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen opgaver i dag</td></tr>';
         } else {
             bodyHTML = data.map(item => {
-                const badge = item.item_type === 'case' 
+                const normalized = {
-                    ? '<span class="badge bg-primary">Sag</span>' 
+                    ...item,
-                    : '<span class="badge bg-info">Ticket</span>';
+                    id: item.item_id,
-                return `
+                    titel: item.title,
-                    <tr onclick="showCaseDetails(${item.item_id}, '${item.item_type}')" style="cursor:pointer;">
+                    beskrivelse: item.task_reason || item.beskrivelse,
-                        <td>#${item.item_id}</td>
+                    deadline: item.deadline || item.due_at,
-                        <td>${item.title || '-'}<br><small class="text-muted">${item.task_reason || ''}</small></td>
+                    case_type: item.case_type || item.item_type
-                        <td>${item.customer_name || '-'}</td>
+                };
-                        <td>${badge}</td>
+                return renderCaseTableRow(normalized, 'id', 'item_type');
-                        <td>${formatDate(item.created_at)}</td>
-                    </tr>
-                `;
             }).join('');
         }
     } else if (filterName === 'groupCases') {
         listTitle.innerHTML = '<i class="bi bi-people-fill text-info"></i> Gruppe-sager';
         const data = allData.groupCases || [];
         if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen gruppe-sager</td></tr>';
+            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen gruppe-sager</td></tr>';
         } else {
-            bodyHTML = data.map(item => `
+            bodyHTML = data.map(item => renderCaseTableRow(item)).join('');
-                <tr onclick="showCaseDetails(${item.id}, 'case')" style="cursor:pointer;">
-                    <td>#${item.id}</td>
-                    <td>${item.titel || '-'}<br><span class="badge bg-secondary">${item.group_name || '-'}</span></td>
-                    <td>${item.customer_name || '-'}</td>
-                    <td><span class="badge bg-info">${item.status || '-'}</span></td>
-                    <td>${formatShortDate(item.deadline)}</td>
-                </tr>
-            `).join('');
         }
     }
     

app/ticket/frontend/mockups/tech_v2_workboard.html

@@ -86,14 +86,38 @@
                 <div class="card-body p-0">
                     <div class="table-responsive">
                         <table class="table table-sm table-hover mb-0">
-                            <thead class="table-light"><tr><th>ID</th><th>Titel</th><th>Kunde</th><th>Oprettet</th></tr></thead>
+                            <thead class="table-light">
+                                <tr>
+                                    <th>SagsID</th>
+                                    <th>Virksom.</th>
+                                    <th>Kontakt</th>
+                                    <th>Beskr.</th>
+                                    <th>Type</th>
+                                    <th>Ansvarl.</th>
+                                    <th>Gruppe/Level</th>
+                                    <th>Opret.</th>
+                                    <th>Start arbejde</th>
+                                    <th>Start inden</th>
+                                    <th>Deadline</th>
+                                </tr>
+                            </thead>
                             <tbody>
                             {% for item in new_cases %}
                                 <tr onclick="window.location.href='/sag/{{ item.id }}'" style="cursor:pointer;">
-                                    <td>#{{ item.id }}</td><td>{{ item.titel }}</td><td>{{ item.customer_name }}</td><td>{{ item.created_at.strftime('%d/%m %H:%M') if item.created_at else '-' }}</td>
+                                    <td>#{{ item.id }}</td>
+                                    <td>{{ item.customer_name or '-' }}</td>
+                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
+                                    <td>{{ item.beskrivelse or item.titel or '-' }}</td>
+                                    <td>{{ item.case_type or '-' }}</td>
+                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
+                                    <td>{{ item.assigned_group_name or '-' }}</td>
+                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
+                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
+                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
+                                    <td>{{ item.deadline.strftime('%d/%m/%Y') if item.deadline else '-' }}</td>
                                 </tr>
                             {% else %}
-                                <tr><td colspan="4" class="text-center text-muted py-3">Ingen nye sager</td></tr>
+                                <tr><td colspan="11" class="text-center text-muted py-3">Ingen nye sager</td></tr>
                             {% endfor %}
                             </tbody>
                         </table>

app/ticket/frontend/mockups/tech_v3_table_focus.html

@@ -32,59 +32,71 @@
                         <table class="table table-hover table-sm mb-0 align-middle">
                             <thead class="table-light">
                                 <tr>
+                                    <th>SagsID</th>
+                                    <th>Virksom.</th>
+                                    <th>Kontakt</th>
+                                    <th>Beskr.</th>
                                     <th>Type</th>
-                                    <th>ID</th>
+                                    <th>Ansvarl.</th>
-                                    <th>Titel</th>
+                                    <th>Gruppe/Level</th>
-                                    <th>Kunde</th>
+                                    <th>Opret.</th>
-                                    <th>Status</th>
+                                    <th>Start arbejde</th>
-                                    <th>Prioritet/Reason</th>
+                                    <th>Start inden</th>
                                     <th>Deadline</th>
-                                    <th>Handling</th>
                                 </tr>
                             </thead>
                             <tbody>
                                 {% for item in urgent_overdue %}
                                 <tr>
-                                    <td><span class="badge bg-danger">Haste</span></td>
                                     <td>#{{ item.item_id }}</td>
-                                    <td>{{ item.title }}</td>
+                                    <td>{{ item.customer_name or '-' }}</td>
-                                    <td>{{ item.customer_name }}</td>
+                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
-                                    <td>{{ item.status }}</td>
+                                    <td>{{ item.beskrivelse or item.title or '-' }}</td>
-                                    <td>{{ item.attention_reason }}</td>
+                                    <td>{{ item.case_type or item.item_type or '-' }}</td>
+                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
+                                    <td>{{ item.assigned_group_name or '-' }}</td>
+                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
+                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
+                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                     <td>{{ item.due_at.strftime('%d/%m/%Y') if item.due_at else '-' }}</td>
-                                    <td><a href="{{ '/sag/' ~ item.item_id if item.item_type == 'case' else '/ticket/tickets/' ~ item.item_id }}" class="btn btn-sm btn-danger">Åbn</a></td>
                                 </tr>
                                 {% endfor %}
 
                                 {% for item in today_tasks %}
                                 <tr>
-                                    <td><span class="badge bg-primary">I dag</span></td>
                                     <td>#{{ item.item_id }}</td>
-                                    <td>{{ item.title }}</td>
+                                    <td>{{ item.customer_name or '-' }}</td>
-                                    <td>{{ item.customer_name }}</td>
+                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
-                                    <td>{{ item.status }}</td>
+                                    <td>{{ item.beskrivelse or item.title or item.task_reason or '-' }}</td>
-                                    <td>{{ item.task_reason }}</td>
+                                    <td>{{ item.case_type or item.item_type or '-' }}</td>
+                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
+                                    <td>{{ item.assigned_group_name or '-' }}</td>
+                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
+                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
+                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                     <td>{{ item.due_at.strftime('%d/%m/%Y') if item.due_at else '-' }}</td>
-                                    <td><a href="{{ '/sag/' ~ item.item_id if item.item_type == 'case' else '/ticket/tickets/' ~ item.item_id }}" class="btn btn-sm btn-outline-primary">Åbn</a></td>
                                 </tr>
                                 {% endfor %}
 
                                 {% for item in my_cases %}
                                 <tr>
-                                    <td><span class="badge bg-secondary">Min sag</span></td>
                                     <td>#{{ item.id }}</td>
-                                    <td>{{ item.titel }}</td>
+                                    <td>{{ item.customer_name or '-' }}</td>
-                                    <td>{{ item.customer_name }}</td>
+                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
-                                    <td>{{ item.status }}</td>
+                                    <td>{{ item.beskrivelse or item.titel or '-' }}</td>
-                                    <td>-</td>
+                                    <td>{{ item.case_type or '-' }}</td>
+                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
+                                    <td>{{ item.assigned_group_name or '-' }}</td>
+                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
+                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
+                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                     <td>{{ item.deadline.strftime('%d/%m/%Y') if item.deadline else '-' }}</td>
-                                    <td><a href="/sag/{{ item.id }}" class="btn btn-sm btn-outline-secondary">Åbn</a></td>
                                 </tr>
                                 {% endfor %}
 
                                 {% if not urgent_overdue and not today_tasks and not my_cases %}
                                 <tr>
-                                    <td colspan="8" class="text-center text-muted py-4">Ingen data at vise for denne tekniker.</td>
+                                    <td colspan="11" class="text-center text-muted py-4">Ingen data at vise for denne tekniker.</td>
                                 </tr>
                                 {% endif %}
                             </tbody>

app/ticket/frontend/views.py

@@ -10,7 +10,7 @@ from fastapi.templating import Jinja2Templates
 from typing import Optional, Dict, Any
 from datetime import date
 
-from app.core.database import execute_query, execute_update, execute_query_single
+from app.core.database import execute_query, execute_update, execute_query_single, table_has_column
 
 logger = logging.getLogger(__name__)
 
@@ -18,6 +18,20 @@ router = APIRouter()
 templates = Jinja2Templates(directory="app")
 
 
+def _case_start_date_sql(alias: str = "s") -> str:
+    """Select start_date only when the live schema actually has it."""
+    if table_has_column("sag_sager", "start_date"):
+        return f"{alias}.start_date"
+    return "NULL::date AS start_date"
+
+
+def _case_type_sql(alias: str = "s") -> str:
+    """Select case type across old/new sag schemas."""
+    if table_has_column("sag_sager", "type"):
+        return f"COALESCE({alias}.template_key, {alias}.type, 'ticket') AS case_type"
+    return f"COALESCE({alias}.template_key, 'ticket') AS case_type"
+
+
 @router.get("/", include_in_schema=False)
 async def ticket_root_redirect():
     return RedirectResponse(url="/sag", status_code=302)
@@ -362,6 +376,8 @@ async def new_ticket_page(request: Request):
 
 def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     """Collect live data slices for technician-focused dashboard variants."""
+    case_start_date_sql = _case_start_date_sql()
+    case_type_sql = _case_type_sql()
     user_query = """
         SELECT user_id, COALESCE(full_name, username, CONCAT('Bruger #', user_id::text)) AS display_name
         FROM users
@@ -371,16 +387,34 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     user_result = execute_query(user_query, (technician_user_id,))
     technician_name = user_result[0]["display_name"] if user_result else f"Bruger #{technician_user_id}"
 
-    new_cases_query = """
+    new_cases_query = f"""
         SELECT
             s.id,
             s.titel,
+            s.beskrivelse,
+            s.priority,
             s.status,
             s.created_at,
+            {case_start_date_sql},
+            s.deferred_until,
             s.deadline,
-            COALESCE(c.name, 'Ukendt kunde') AS customer_name
+            {case_type_sql},
+            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+            g.name AS assigned_group_name
         FROM sag_sager s
         LEFT JOIN customers c ON c.id = s.customer_id
+        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+        LEFT JOIN groups g ON g.id = s.assigned_group_id
+        LEFT JOIN LATERAL (
+            SELECT cc.contact_id
+            FROM contact_companies cc
+            WHERE cc.customer_id = c.id
+            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+            LIMIT 1
+        ) cc_first ON true
+        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
         WHERE s.deleted_at IS NULL
           AND s.status = 'åben'
         ORDER BY s.created_at DESC
@@ -388,16 +422,34 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     """
     new_cases = execute_query(new_cases_query)
 
-    my_cases_query = """
+    my_cases_query = f"""
         SELECT
             s.id,
             s.titel,
+            s.beskrivelse,
+            s.priority,
             s.status,
             s.created_at,
+            {case_start_date_sql},
+            s.deferred_until,
             s.deadline,
-            COALESCE(c.name, 'Ukendt kunde') AS customer_name
+            {case_type_sql},
+            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+            g.name AS assigned_group_name
         FROM sag_sager s
         LEFT JOIN customers c ON c.id = s.customer_id
+        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+        LEFT JOIN groups g ON g.id = s.assigned_group_id
+        LEFT JOIN LATERAL (
+            SELECT cc.contact_id
+            FROM contact_companies cc
+            WHERE cc.customer_id = c.id
+            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+            LIMIT 1
+        ) cc_first ON true
+        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
         WHERE s.deleted_at IS NULL
           AND s.ansvarlig_bruger_id = %s
           AND s.status <> 'lukket'
@@ -406,19 +458,36 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     """
     my_cases = execute_query(my_cases_query, (technician_user_id,))
 
-    today_tasks_query = """
+    today_tasks_query = f"""
         SELECT
             'case' AS item_type,
             s.id AS item_id,
             s.titel AS title,
+            s.beskrivelse,
             s.status,
             s.deadline AS due_at,
             s.created_at,
+            {case_start_date_sql},
+            s.deferred_until,
             COALESCE(c.name, 'Ukendt kunde') AS customer_name,
-            NULL::text AS priority,
+            {case_type_sql},
+            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+            g.name AS assigned_group_name,
+            COALESCE(s.priority::text, 'normal') AS priority,
             'Sag deadline i dag' AS task_reason
         FROM sag_sager s
         LEFT JOIN customers c ON c.id = s.customer_id
+        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+        LEFT JOIN groups g ON g.id = s.assigned_group_id
+        LEFT JOIN LATERAL (
+            SELECT cc.contact_id
+            FROM contact_companies cc
+            WHERE cc.customer_id = c.id
+            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+            LIMIT 1
+        ) cc_first ON true
+        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
         WHERE s.deleted_at IS NULL
           AND s.ansvarlig_bruger_id = %s
           AND s.status <> 'lukket'
@@ -430,14 +499,22 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
             'ticket' AS item_type,
             t.id AS item_id,
             t.subject AS title,
+            NULL::text AS beskrivelse,
             t.status,
             NULL::date AS due_at,
             t.created_at,
+            NULL::date AS start_date,
+            NULL::date AS deferred_until,
             COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            'ticket' AS case_type,
+            NULL::text AS kontakt_navn,
+            COALESCE(uu.full_name, uu.username) AS ansvarlig_navn,
+            NULL::text AS assigned_group_name,
             COALESCE(t.priority, 'normal') AS priority,
             'Ticket oprettet i dag' AS task_reason
         FROM tticket_tickets t
         LEFT JOIN customers c ON c.id = t.customer_id
+        LEFT JOIN users uu ON uu.user_id = t.assigned_to_user_id
         WHERE t.assigned_to_user_id = %s
           AND t.status IN ('open', 'in_progress', 'pending_customer')
           AND DATE(t.created_at) = CURRENT_DATE
@@ -447,19 +524,36 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     """
     today_tasks = execute_query(today_tasks_query, (technician_user_id, technician_user_id))
 
-    urgent_overdue_query = """
+    urgent_overdue_query = f"""
         SELECT
             'case' AS item_type,
             s.id AS item_id,
             s.titel AS title,
+            s.beskrivelse,
             s.status,
             s.deadline AS due_at,
             s.created_at,
+            {case_start_date_sql},
+            s.deferred_until,
             COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            {case_type_sql},
+            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+            g.name AS assigned_group_name,
             NULL::text AS priority,
             'Over deadline' AS attention_reason
         FROM sag_sager s
         LEFT JOIN customers c ON c.id = s.customer_id
+        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+        LEFT JOIN groups g ON g.id = s.assigned_group_id
+        LEFT JOIN LATERAL (
+            SELECT cc.contact_id
+            FROM contact_companies cc
+            WHERE cc.customer_id = c.id
+            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+            LIMIT 1
+        ) cc_first ON true
+        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
         WHERE s.deleted_at IS NULL
           AND s.status <> 'lukket'
           AND s.deadline IS NOT NULL
@@ -471,10 +565,17 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
             'ticket' AS item_type,
             t.id AS item_id,
             t.subject AS title,
+            NULL::text AS beskrivelse,
             t.status,
             NULL::date AS due_at,
             t.created_at,
+            NULL::date AS start_date,
+            NULL::date AS deferred_until,
             COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+            'ticket' AS case_type,
+            NULL::text AS kontakt_navn,
+            COALESCE(uu.full_name, uu.username) AS ansvarlig_navn,
+            NULL::text AS assigned_group_name,
             COALESCE(t.priority, 'normal') AS priority,
             CASE
                 WHEN t.priority = 'urgent' THEN 'Urgent prioritet'
@@ -482,6 +583,7 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
             END AS attention_reason
         FROM tticket_tickets t
         LEFT JOIN customers c ON c.id = t.customer_id
+        LEFT JOIN users uu ON uu.user_id = t.assigned_to_user_id
         WHERE t.status IN ('open', 'in_progress', 'pending_customer')
           AND COALESCE(t.priority, '') IN ('urgent', 'high')
           AND (t.assigned_to_user_id = %s OR t.assigned_to_user_id IS NULL)
@@ -542,19 +644,36 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
     # Get group cases (cases assigned to user's groups)
     group_cases = []
     if user_group_ids:
-        group_cases_query = """
+        group_cases_query = f"""
             SELECT
                 s.id,
                 s.titel,
+                s.beskrivelse,
+                s.priority,
                 s.status,
                 s.created_at,
+                {case_start_date_sql},
+                s.deferred_until,
                 s.deadline,
+                {case_type_sql},
                 s.assigned_group_id,
                 g.name AS group_name,
-                COALESCE(c.name, 'Ukendt kunde') AS customer_name
+                COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+                CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
+                COALESCE(u.full_name, u.username) AS ansvarlig_navn,
+                g.name AS assigned_group_name
             FROM sag_sager s
             LEFT JOIN customers c ON c.id = s.customer_id
             LEFT JOIN groups g ON g.id = s.assigned_group_id
+            LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
+            LEFT JOIN LATERAL (
+                SELECT cc.contact_id
+                FROM contact_companies cc
+                WHERE cc.customer_id = c.id
+                ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
+                LIMIT 1
+            ) cc_first ON true
+            LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
             WHERE s.deleted_at IS NULL
               AND s.assigned_group_id = ANY(%s)
               AND s.status <> 'lukket'

backups/email_feature/README.md

@@ -0,0 +1,37 @@
+# Email Feature Backup
+
+Backup artifact for current email handling implementation.
+
+## Artifact
+
+- `email_feature_backup_20260317_214413.zip`
+
+## Contents
+
+- `app/emails/`
+- `app/services/email_service.py`
+- `app/services/email_processor_service.py`
+- `app/services/email_analysis_service.py`
+- `app/services/email_workflow_service.py`
+- `app/services/email_activity_logger.py`
+- `app/modules/sag/templates/detail.html`
+- `migrations/013_email_system.sql`
+- `migrations/014_email_workflows.sql`
+- `migrations/050_email_activity_log.sql`
+- `migrations/056_email_import_method.sql`
+- `migrations/084_sag_files_and_emails.sql`
+- `migrations/140_email_extracted_vendor_fields.sql`
+- `migrations/141_email_threading_headers.sql`
+
+## Restore (code only)
+
+From repository root:
+
+```bash
+unzip -o backups/email_feature/email_feature_backup_20260317_214413.zip -d .
+```
+
+## Notes
+
+- This restore only replaces code files included in the artifact.
+- Database rollback must be handled separately if schema/data has changed.

main.py

@@ -16,6 +16,29 @@ from app.core.database import init_db
 from app.core.auth_service import AuthService
 from app.core.database import execute_query_single
 
+
+_users_column_cache: dict[str, bool] = {}
+
+
+def _users_column_exists(column_name: str) -> bool:
+    if column_name in _users_column_cache:
+        return _users_column_cache[column_name]
+
+    result = execute_query_single(
+        """
+        SELECT 1
+        FROM information_schema.columns
+        WHERE table_schema = 'public'
+          AND table_name = 'users'
+          AND column_name = %s
+        LIMIT 1
+        """,
+        (column_name,),
+    )
+    exists = bool(result)
+    _users_column_cache[column_name] = exists
+    return exists
+
 def get_version():
     """Read version from VERSION file"""
     try:
@@ -265,11 +288,16 @@ async def auth_middleware(request: Request, call_next):
                 content={"detail": "Invalid token"}
             )
         user_id = int(payload.get("sub"))
-        user = execute_query_single(
+
-            "SELECT is_2fa_enabled FROM users WHERE user_id = %s",
+        if _users_column_exists("is_2fa_enabled"):
-            (user_id,)
+            user = execute_query_single(
-        )
+                "SELECT COALESCE(is_2fa_enabled, FALSE) AS is_2fa_enabled FROM users WHERE user_id = %s",
-        is_2fa_enabled = bool(user and user.get("is_2fa_enabled"))
+                (user_id,),
+            )
+            is_2fa_enabled = bool(user and user.get("is_2fa_enabled"))
+        else:
+            # Older schemas without 2FA columns should not block authenticated requests.
+            is_2fa_enabled = False
 
         if not is_2fa_enabled:
             allowed_2fa_paths = (
@@ -396,5 +424,9 @@ if __name__ == "__main__":
             "main:app",
             host="0.0.0.0",
             port=8000,
-            reload=False
+            reload=False,
+            workers=2,
+            timeout_keep_alive=65,
+            access_log=True,
+            log_level="info"
         )

migrations/013_email_system.sql

@@ -37,7 +37,7 @@ CREATE TABLE email_rules (
     updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
     created_by_user_id INTEGER,
     
-    FOREIGN KEY (created_by_user_id) REFERENCES users(id) ON DELETE SET NULL
+    FOREIGN KEY (created_by_user_id) REFERENCES users(user_id) ON DELETE SET NULL
 );
 
 -- Email Messages Table (main storage)
@@ -183,7 +183,7 @@ SELECT
     COUNT(ea.id) as attachment_count_actual,
     er.name as rule_name,
     v.name as supplier_name,
-    tc.customer_name,
+    tc.name as customer_name,
     tcase.title as case_title
 FROM email_messages em
 LEFT JOIN email_attachments ea ON em.id = ea.email_id
@@ -193,7 +193,7 @@ LEFT JOIN tmodule_customers tc ON em.customer_id = tc.id
 LEFT JOIN tmodule_cases tcase ON em.linked_case_id = tcase.id
 WHERE em.deleted_at IS NULL 
     AND em.status IN ('new', 'error')
-GROUP BY em.id, er.name, v.name, tc.customer_name, tcase.title
+GROUP BY em.id, er.name, v.name, tc.name, tcase.title
 ORDER BY em.received_date DESC;
 
 -- View for recent email activity

migrations/026_ticket_enhancements.sql

@@ -27,9 +27,9 @@ CREATE TABLE IF NOT EXISTS tticket_relations (
     CONSTRAINT no_self_reference CHECK (ticket_id != related_ticket_id)
 );
 
-CREATE INDEX idx_tticket_relations_ticket ON tticket_relations(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_relations_ticket ON tticket_relations(ticket_id);
-CREATE INDEX idx_tticket_relations_related ON tticket_relations(related_ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_relations_related ON tticket_relations(related_ticket_id);
-CREATE INDEX idx_tticket_relations_type ON tticket_relations(relation_type);
+CREATE INDEX IF NOT EXISTS idx_tticket_relations_type ON tticket_relations(relation_type);
 
 -- View for at finde alle relationer for en ticket (begge retninger)
 CREATE OR REPLACE VIEW tticket_all_relations AS
@@ -90,10 +90,10 @@ CREATE TABLE IF NOT EXISTS tticket_calendar_events (
     completed_at TIMESTAMP
 );
 
-CREATE INDEX idx_tticket_calendar_ticket ON tticket_calendar_events(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_calendar_ticket ON tticket_calendar_events(ticket_id);
-CREATE INDEX idx_tticket_calendar_date ON tticket_calendar_events(event_date);
+CREATE INDEX IF NOT EXISTS idx_tticket_calendar_date ON tticket_calendar_events(event_date);
-CREATE INDEX idx_tticket_calendar_type ON tticket_calendar_events(event_type);
+CREATE INDEX IF NOT EXISTS idx_tticket_calendar_type ON tticket_calendar_events(event_type);
-CREATE INDEX idx_tticket_calendar_status ON tticket_calendar_events(status);
+CREATE INDEX IF NOT EXISTS idx_tticket_calendar_status ON tticket_calendar_events(status);
 
 -- ============================================================================
 -- TEMPLATES (svarskabeloner, guides, standardbreve)
@@ -128,8 +128,8 @@ CREATE TABLE IF NOT EXISTS tticket_templates (
     usage_count INTEGER DEFAULT 0
 );
 
-CREATE INDEX idx_tticket_templates_category ON tticket_templates(category);
+CREATE INDEX IF NOT EXISTS idx_tticket_templates_category ON tticket_templates(category);
-CREATE INDEX idx_tticket_templates_active ON tticket_templates(is_active);
+CREATE INDEX IF NOT EXISTS idx_tticket_templates_active ON tticket_templates(is_active);
 
 -- ============================================================================
 -- TEMPLATE USAGE LOG (hvornår blev skabeloner brugt)
@@ -143,8 +143,8 @@ CREATE TABLE IF NOT EXISTS tticket_template_usage (
     was_modified BOOLEAN DEFAULT false  -- Blev template redigeret før afsendelse?
 );
 
-CREATE INDEX idx_tticket_template_usage_template ON tticket_template_usage(template_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_template_usage_template ON tticket_template_usage(template_id);
-CREATE INDEX idx_tticket_template_usage_ticket ON tticket_template_usage(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_template_usage_ticket ON tticket_template_usage(ticket_id);
 
 -- ============================================================================
 -- AI SUGGESTIONS (forslag til actions - aldrig automatisk)
@@ -186,10 +186,10 @@ CREATE TABLE IF NOT EXISTS tticket_ai_suggestions (
     expires_at TIMESTAMP  -- Forslag udløber efter X dage
 );
 
-CREATE INDEX idx_tticket_ai_suggestions_ticket ON tticket_ai_suggestions(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_ticket ON tticket_ai_suggestions(ticket_id);
-CREATE INDEX idx_tticket_ai_suggestions_type ON tticket_ai_suggestions(suggestion_type);
+CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_type ON tticket_ai_suggestions(suggestion_type);
-CREATE INDEX idx_tticket_ai_suggestions_status ON tticket_ai_suggestions(status);
+CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_status ON tticket_ai_suggestions(status);
-CREATE INDEX idx_tticket_ai_suggestions_created ON tticket_ai_suggestions(created_at);
+CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_created ON tticket_ai_suggestions(created_at);
 
 -- ============================================================================
 -- EMAIL METADATA (udvidet til contact identification)
@@ -227,9 +227,9 @@ CREATE TABLE IF NOT EXISTS tticket_email_metadata (
     updated_at TIMESTAMP
 );
 
-CREATE INDEX idx_tticket_email_ticket ON tticket_email_metadata(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_email_ticket ON tticket_email_metadata(ticket_id);
-CREATE INDEX idx_tticket_email_message_id ON tticket_email_metadata(message_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_email_message_id ON tticket_email_metadata(message_id);
-CREATE INDEX idx_tticket_email_from ON tticket_email_metadata(from_email);
+CREATE INDEX IF NOT EXISTS idx_tticket_email_from ON tticket_email_metadata(from_email);
 
 -- ============================================================================
 -- Tilføj manglende kolonner til existing tticket_tickets
@@ -265,9 +265,15 @@ CREATE TABLE IF NOT EXISTS tticket_audit_log (
     metadata JSONB  -- Additional context
 );
 
-CREATE INDEX idx_tticket_audit_ticket ON tticket_audit_log(ticket_id);
+ALTER TABLE tticket_audit_log
-CREATE INDEX idx_tticket_audit_action ON tticket_audit_log(action);
+    ADD COLUMN IF NOT EXISTS field_name VARCHAR(100),
-CREATE INDEX idx_tticket_audit_performed ON tticket_audit_log(performed_at DESC);
+    ADD COLUMN IF NOT EXISTS performed_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    ADD COLUMN IF NOT EXISTS reason TEXT,
+    ADD COLUMN IF NOT EXISTS metadata JSONB;
+
+CREATE INDEX IF NOT EXISTS idx_tticket_audit_ticket ON tticket_audit_log(ticket_id);
+CREATE INDEX IF NOT EXISTS idx_tticket_audit_action ON tticket_audit_log(action);
+CREATE INDEX IF NOT EXISTS idx_tticket_audit_performed ON tticket_audit_log(performed_at DESC);
 
 -- ============================================================================
 -- TRIGGERS for audit logging

migrations/031_add_is_travel_column.sql

@@ -24,7 +24,17 @@ ADD COLUMN IF NOT EXISTS time_date DATE;
 ALTER TABLE tmodule_order_lines
 ADD COLUMN IF NOT EXISTS is_travel BOOLEAN DEFAULT false;
 
--- Log migration
+-- Log migration when the legacy tracking table exists
-INSERT INTO migration_log (migration_name, applied_at)
+DO $$
-VALUES ('031_add_is_travel_column', CURRENT_TIMESTAMP)
+BEGIN
-ON CONFLICT DO NOTHING;
+    IF EXISTS (
+        SELECT 1
+        FROM information_schema.tables
+        WHERE table_schema = 'public'
+          AND table_name = 'migration_log'
+    ) THEN
+        INSERT INTO migration_log (migration_name, applied_at)
+        VALUES ('031_add_is_travel_column', CURRENT_TIMESTAMP)
+        ON CONFLICT DO NOTHING;
+    END IF;
+END $$;

migrations/056_email_import_method.sql

@@ -4,13 +4,13 @@
 
 -- Add import_method column
 ALTER TABLE email_messages 
-ADD COLUMN import_method VARCHAR(50) DEFAULT 'imap';
+ADD COLUMN IF NOT EXISTS import_method VARCHAR(50) DEFAULT 'imap';
 
 -- Add comment
 COMMENT ON COLUMN email_messages.import_method IS 'How the email was imported: imap, graph_api, or manual_upload';
 
 -- Create index for filtering by import method
-CREATE INDEX idx_email_messages_import_method ON email_messages(import_method);
+CREATE INDEX IF NOT EXISTS idx_email_messages_import_method ON email_messages(import_method);
 
 -- Update existing records to reflect their actual source
 -- (all existing emails were fetched via IMAP or Graph API)
@@ -20,5 +20,8 @@ WHERE import_method IS NULL;
 
 -- Add constraint to ensure valid values
 ALTER TABLE email_messages
-ADD CONSTRAINT chk_email_import_method 
+DROP CONSTRAINT IF EXISTS chk_email_import_method;
+
+ALTER TABLE email_messages
+ADD CONSTRAINT chk_email_import_method
 CHECK (import_method IN ('imap', 'graph_api', 'manual_upload'));

migrations/069_conversation_category.sql

@@ -1,5 +1,5 @@
 -- 069_conversation_category.sql
 -- Add category column for conversation classification
 
-ALTER TABLE conversations ADD COLUMN category VARCHAR(50) DEFAULT 'General';
+ALTER TABLE conversations ADD COLUMN IF NOT EXISTS category VARCHAR(50) DEFAULT 'General';
 COMMENT ON COLUMN conversations.category IS 'Conversation Category: General, Support, Sales, Internal, Meeting';

migrations/072_add_category_to_conversations.sql

@@ -1,4 +1,4 @@
 -- 072_add_category_to_conversations.sql
 
-ALTER TABLE conversations ADD COLUMN category VARCHAR(50) DEFAULT 'General';
+ALTER TABLE conversations ADD COLUMN IF NOT EXISTS category VARCHAR(50) DEFAULT 'General';
 COMMENT ON COLUMN conversations.category IS 'Category of the conversation (e.g. Sales, Support, General)';

migrations/082_sag_comments.sql

@@ -11,4 +11,4 @@ CREATE TABLE IF NOT EXISTS sag_kommentarer (
     deleted_at TIMESTAMP WITH TIME ZONE DEFAULT NULL
 );
 
-CREATE INDEX idx_sag_kommentarer_sag_id ON sag_comments(sag_id);
+CREATE INDEX IF NOT EXISTS idx_sag_kommentarer_sag_id ON sag_kommentarer(sag_id);

migrations/115_anydesk_sessions.sql

@@ -51,7 +51,7 @@ SELECT
     s.customer_id,
     cust.name as customer_name,
     s.sag_id,
-    sag.title as sag_title,
+    sag.titel as sag_title,
     s.session_link,
     s.started_at,
     s.ended_at,

migrations/144_tags_brand_type_catch_words.sql

@@ -0,0 +1,39 @@
+-- Migration 144: Extend tags with brand/type classes and catch words
+
+-- Add catch words storage for tag suggestion matching
+ALTER TABLE tags
+ADD COLUMN IF NOT EXISTS catch_words_json JSONB NOT NULL DEFAULT '[]'::jsonb;
+
+-- Extend allowed tag types to include brand and type
+DO $$
+DECLARE
+    constraint_name text;
+BEGIN
+    ALTER TABLE tags DROP CONSTRAINT IF EXISTS tags_type_check;
+
+    FOR constraint_name IN
+        SELECT con.conname
+        FROM pg_constraint con
+        JOIN pg_class rel ON rel.oid = con.conrelid
+        WHERE rel.relname = 'tags'
+          AND con.contype = 'c'
+          AND pg_get_constraintdef(con.oid) ILIKE '%type IN (%'
+    LOOP
+        EXECUTE format('ALTER TABLE tags DROP CONSTRAINT %I', constraint_name);
+    END LOOP;
+END $$;
+
+ALTER TABLE tags
+ADD CONSTRAINT tags_type_check
+CHECK (type IN ('workflow', 'status', 'category', 'priority', 'billing', 'brand', 'type'));
+
+-- Seed a couple of starter tags for the new classes
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('Microsoft', 'brand', 'Brand tag for Microsoft related cases', '#006d77', 'bi-microsoft', true, '["microsoft","ms 365","office 365","azure"]'::jsonb),
+    ('Adobe', 'brand', 'Brand tag for Adobe related cases', '#006d77', 'bi-box', true, '["adobe","acrobat","creative cloud"]'::jsonb),
+    ('Printer', 'type', 'Type tag for printer related work', '#5c677d', 'bi-printer', true, '["printer","toner","print","scanner"]'::jsonb),
+    ('Email', 'type', 'Type tag for mail related work', '#5c677d', 'bi-envelope', true, '["mail","email","outlook","smtp","imap"]'::jsonb)
+ON CONFLICT (name, type) DO NOTHING;
+
+COMMENT ON COLUMN tags.catch_words_json IS 'JSON array of catch words used for automated tag suggestions';

migrations/145_sag_start_date.sql

@@ -0,0 +1,10 @@
+-- Migration 145: Add start date to SAG for email-driven case creation flow
+
+ALTER TABLE sag_sager
+    ADD COLUMN IF NOT EXISTS start_date DATE;
+
+CREATE INDEX IF NOT EXISTS idx_sag_sager_start_date
+    ON sag_sager(start_date)
+    WHERE deleted_at IS NULL;
+
+COMMENT ON COLUMN sag_sager.start_date IS 'Planned start date for case execution (used by email-to-case workflow).';

migrations/145_seed_brand_tags_a_z.sql

@@ -0,0 +1,51 @@
+-- Migration 145: Seed brand tags (A-Z starter set)
+-- DEPRECATED: Superseded by migration 147 (master brand + type seed).
+-- Keep for historical traceability; do not run together with 147.
+
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('3 Mobil', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["3 mobil", "3"]'::jsonb),
+    ('ABA', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["aba"]'::jsonb),
+    ('Android', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["android"]'::jsonb),
+    ('Anydesk', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["anydesk"]'::jsonb),
+    ('Apple', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["apple", "iphone", "ipad", "macbook"]'::jsonb),
+    ('Bitwarden', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bitwarden"]'::jsonb),
+    ('BMC Networks', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc networks", "bmc"]'::jsonb),
+    ('BMC Webhosting', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc webhosting"]'::jsonb),
+    ('Brother', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["brother"]'::jsonb),
+    ('Canon', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["canon"]'::jsonb),
+    ('Cisco', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cisco"]'::jsonb),
+    ('Clickshare', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["clickshare", "barco"]'::jsonb),
+    ('CTS', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cts"]'::jsonb),
+    ('Dropbox', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["dropbox"]'::jsonb),
+    ('Epson', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["epson"]'::jsonb),
+    ('ESET', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["eset"]'::jsonb),
+    ('GlobalConnect', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["globalconnect"]'::jsonb),
+    ('Google', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["google", "gmail", "workspace"]'::jsonb),
+    ('HP', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["hp", "hewlett packard"]'::jsonb),
+    ('IBAK', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ibak"]'::jsonb),
+    ('IP Nordic', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ip nordic"]'::jsonb),
+    ('Lenovo', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["lenovo", "thinkpad"]'::jsonb),
+    ('Microsoft', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["microsoft", "windows", "azure", "teams"]'::jsonb),
+    ('Nextcloud', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nextcloud"]'::jsonb),
+    ('NFTV', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nftv"]'::jsonb),
+    ('Office 365', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["office 365", "o365", "m365", "microsoft 365"]'::jsonb),
+    ('Philips', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["philips"]'::jsonb),
+    ('Pronestor/Planner', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["pronestor", "planner"]'::jsonb),
+    ('Refurb', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["refurb"]'::jsonb),
+    ('Samsung', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["samsung"]'::jsonb),
+    ('Sentia', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["sentia"]'::jsonb),
+    ('Simply-CRM', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["simply-crm", "simply crm"]'::jsonb),
+    ('Syncplify', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["syncplify"]'::jsonb),
+    ('TDC', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["tdc"]'::jsonb),
+    ('Teltonika', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["teltonika"]'::jsonb),
+    ('The Union', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["the union"]'::jsonb),
+    ('Ubiquiti', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ubiquiti", "unifi"]'::jsonb),
+    ('Vincentz', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["vincentz"]'::jsonb),
+    ('VisionLine', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["visionline"]'::jsonb),
+    ('Yealink', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["yealink"]'::jsonb)
+ON CONFLICT (name, type) DO UPDATE
+SET
+    is_active = EXCLUDED.is_active,
+    catch_words_json = EXCLUDED.catch_words_json,
+    updated_at = CURRENT_TIMESTAMP;

migrations/146_seed_type_tags_case_types.sql

@@ -0,0 +1,101 @@
+-- Migration 146: Seed type tags (case type starter set)
+-- DEPRECATED: Superseded by migration 147 (master brand + type seed).
+-- Keep for historical traceability; do not run together with 147.
+
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('4g / 5g modem', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["4g", "5g", "modem"]'::jsonb),
+    ('Accounting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["accounting", "bogholderi"]'::jsonb),
+    ('Adgangskode', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["adgangskode", "password"]'::jsonb),
+    ('Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["andet"]'::jsonb),
+    ('Antivirus', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["antivirus", "virus"]'::jsonb),
+    ('Arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["arkiv"]'::jsonb),
+    ('AV udstyr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["av udstyr", "av"]'::jsonb),
+    ('Backup', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["backup"]'::jsonb),
+    ('BMC Mobil recorder', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["bmc mobil recorder", "mobil recorder"]'::jsonb),
+    ('Booking system', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["booking system", "booking"]'::jsonb),
+    ('DHCP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dhcp"]'::jsonb),
+    ('DNS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dns"]'::jsonb),
+    ('Domæne/Web', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["domæne", "domain", "web"]'::jsonb),
+    ('Drift', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["drift", "operations"]'::jsonb),
+    ('Dropbox', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dropbox"]'::jsonb),
+    ('Email', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["email", "e-mail"]'::jsonb),
+    ('Faktura spørgsmål', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura spørgsmål", "invoice question"]'::jsonb),
+    ('Faktura til betaling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura til betaling", "invoice payment"]'::jsonb),
+    ('Hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware"]'::jsonb),
+    ('Hardware order', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware order", "hardware ordre"]'::jsonb),
+    ('Headset', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["headset"]'::jsonb),
+    ('Hosting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hosting"]'::jsonb),
+    ('IBAK', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ibak"]'::jsonb),
+    ('Info/møde skærm', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["infoskærm", "møde skærm", "info skærm"]'::jsonb),
+    ('Installation af hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["installation af hardware", "hardware installation"]'::jsonb),
+    ('Internet forbindelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["internet forbindelse", "internet"]'::jsonb),
+    ('Invoice', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["invoice", "faktura"]'::jsonb),
+    ('IP telefon', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ip telefon", "voip telefon"]'::jsonb),
+    ('Kalender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalender", "calendar"]'::jsonb),
+    ('Kalenderopsætning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalenderopsætning", "calendar setup"]'::jsonb),
+    ('Kreditering', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kreditering", "credit note"]'::jsonb),
+    ('Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["licenser", "licenses"]'::jsonb),
+    ('M365 - Defender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 defender", "defender"]'::jsonb),
+    ('M365 - Entra/Azure', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 entra", "entra", "azure"]'::jsonb),
+    ('M365 - Intune', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 intune", "intune"]'::jsonb),
+    ('M365 - Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 licenser", "m365 licenses"]'::jsonb),
+    ('M365 - Office', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 office", "office"]'::jsonb),
+    ('M365 - Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 sharepoint", "sharepoint"]'::jsonb),
+    ('M365 - Users', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 users", "users"]'::jsonb),
+    ('MacOS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["macos", "mac"]'::jsonb),
+    ('Mail', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail", "email"]'::jsonb),
+    ('Mail-arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail-arkiv", "mail arkiv"]'::jsonb),
+    ('MFA / 2FA', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mfa", "2fa"]'::jsonb),
+    ('Mobil', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mobil", "mobile"]'::jsonb),
+    ('NAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nas"]'::jsonb),
+    ('Nedbrud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nedbrud", "outage"]'::jsonb),
+    ('Netværk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["netværk", "network"]'::jsonb),
+    ('Nextcloud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nextcloud"]'::jsonb),
+    ('NP ind/ud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["np ind/ud", "nummerportering"]'::jsonb),
+    ('Ny fiber kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny fiber kunde", "fiber kunde"]'::jsonb),
+    ('Ny hosting kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny hosting kunde", "hosting kunde"]'::jsonb),
+    ('Ny IT kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny it kunde", "it kunde"]'::jsonb),
+    ('Ny kontorhotel kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny kontorhotel kunde", "kontorhotel"]'::jsonb),
+    ('Ny telefoni kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny telefoni kunde", "telefoni kunde"]'::jsonb),
+    ('Offboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["offboarding"]'::jsonb),
+    ('Onboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["onboarding"]'::jsonb),
+    ('Oprettelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprettelse", "create"]'::jsonb),
+    ('Oprydning / Geninstallation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprydning", "geninstallation"]'::jsonb),
+    ('Opsætning / Installation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsætning", "installation", "setup"]'::jsonb),
+    ('Opsigelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsigelse", "termination"]'::jsonb),
+    ('Printer', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["printer"]'::jsonb),
+    ('RDP/Fjernskrivebord', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["rdp", "fjernskrivebord", "remote desktop"]'::jsonb),
+    ('Router / Firewall', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["router", "firewall"]'::jsonb),
+    ('Send faktura', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["send faktura", "send invoice"]'::jsonb),
+    ('Server - Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server andet", "server"]'::jsonb),
+    ('Server - SFTP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server sftp", "sftp"]'::jsonb),
+    ('Server - TrueNAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["truenas", "server truenas"]'::jsonb),
+    ('Server - Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server windows", "windows server"]'::jsonb),
+    ('Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sharepoint"]'::jsonb),
+    ('Sikkerhed', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sikkerhed", "security"]'::jsonb),
+    ('Simkort', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["simkort", "sim card"]'::jsonb),
+    ('Små ændringer!!!!!!!', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["små ændringer", "small changes"]'::jsonb),
+    ('Software', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["software"]'::jsonb),
+    ('Spærring', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["spærring", "block"]'::jsonb),
+    ('Switch', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["switch"]'::jsonb),
+    ('Teams', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["teams", "microsoft teams"]'::jsonb),
+    ('Telefonnr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["telefonnr", "telefonnummer"]'::jsonb),
+    ('Udlejning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udlejning", "rental"]'::jsonb),
+    ('Udvikling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udvikling", "development"]'::jsonb),
+    ('Uisp', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["uisp"]'::jsonb),
+    ('Unifi', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["unifi"]'::jsonb),
+    ('Vagtkald', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vagtkald"]'::jsonb),
+    ('Voip', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["voip"]'::jsonb),
+    ('VPN', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vpn"]'::jsonb),
+    ('WEB', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["web", "website"]'::jsonb),
+    ('WIFI', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["wifi", "wi-fi"]'::jsonb),
+    ('Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows"]'::jsonb),
+    ('Windows AD', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows ad", "active directory", "ad"]'::jsonb),
+    ('Workspace / Office365', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["workspace", "office365", "office 365"]'::jsonb),
+    ('Anydesk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["anydesk"]'::jsonb)
+ON CONFLICT (name, type) DO UPDATE
+SET
+    is_active = EXCLUDED.is_active,
+    catch_words_json = EXCLUDED.catch_words_json,
+    updated_at = CURRENT_TIMESTAMP;

migrations/147_seed_brand_and_type_tags_master.sql

@@ -0,0 +1,148 @@
+-- Migration 147: Master seed for brand + type tags
+-- Depends on migration 144 (brand/type + catch_words_json)
+
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('3 Mobil', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["3 mobil", "3"]'::jsonb),
+    ('ABA', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["aba"]'::jsonb),
+    ('Android', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["android"]'::jsonb),
+    ('Anydesk', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["anydesk"]'::jsonb),
+    ('Apple', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["apple", "iphone", "ipad", "macbook"]'::jsonb),
+    ('Bitwarden', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bitwarden"]'::jsonb),
+    ('BMC Networks', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc networks", "bmc"]'::jsonb),
+    ('BMC Webhosting', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc webhosting"]'::jsonb),
+    ('Brother', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["brother"]'::jsonb),
+    ('Canon', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["canon"]'::jsonb),
+    ('Cisco', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cisco"]'::jsonb),
+    ('Clickshare', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["clickshare", "barco"]'::jsonb),
+    ('CTS', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cts"]'::jsonb),
+    ('Dropbox', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["dropbox"]'::jsonb),
+    ('Epson', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["epson"]'::jsonb),
+    ('ESET', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["eset"]'::jsonb),
+    ('GlobalConnect', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["globalconnect"]'::jsonb),
+    ('Google', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["google", "gmail", "workspace"]'::jsonb),
+    ('HP', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["hp", "hewlett packard"]'::jsonb),
+    ('IBAK', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ibak"]'::jsonb),
+    ('IP Nordic', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ip nordic"]'::jsonb),
+    ('Lenovo', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["lenovo", "thinkpad"]'::jsonb),
+    ('Microsoft', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["microsoft", "windows", "azure", "teams"]'::jsonb),
+    ('Nextcloud', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nextcloud"]'::jsonb),
+    ('NFTV', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nftv"]'::jsonb),
+    ('Office 365', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["office 365", "o365", "m365", "microsoft 365"]'::jsonb),
+    ('Philips', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["philips"]'::jsonb),
+    ('Pronestor/Planner', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["pronestor", "planner"]'::jsonb),
+    ('Refurb', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["refurb"]'::jsonb),
+    ('Samsung', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["samsung"]'::jsonb),
+    ('Sentia', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["sentia"]'::jsonb),
+    ('Simply-CRM', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["simply-crm", "simply crm"]'::jsonb),
+    ('Syncplify', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["syncplify"]'::jsonb),
+    ('TDC', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["tdc"]'::jsonb),
+    ('Teltonika', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["teltonika"]'::jsonb),
+    ('The Union', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["the union"]'::jsonb),
+    ('Ubiquiti', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ubiquiti", "unifi"]'::jsonb),
+    ('Vincentz', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["vincentz"]'::jsonb),
+    ('VisionLine', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["visionline"]'::jsonb),
+    ('Yealink', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["yealink"]'::jsonb)
+ON CONFLICT (name, type) DO UPDATE
+SET
+    is_active = EXCLUDED.is_active,
+    catch_words_json = EXCLUDED.catch_words_json,
+    updated_at = CURRENT_TIMESTAMP;
+
+INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
+VALUES
+    ('4g / 5g modem', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["4g", "5g", "modem"]'::jsonb),
+    ('Accounting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["accounting", "bogholderi"]'::jsonb),
+    ('Adgangskode', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["adgangskode", "password"]'::jsonb),
+    ('Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["andet"]'::jsonb),
+    ('Antivirus', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["antivirus", "virus"]'::jsonb),
+    ('Arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["arkiv"]'::jsonb),
+    ('AV udstyr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["av udstyr", "av"]'::jsonb),
+    ('Backup', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["backup"]'::jsonb),
+    ('BMC Mobil recorder', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["bmc mobil recorder", "mobil recorder"]'::jsonb),
+    ('Booking system', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["booking system", "booking"]'::jsonb),
+    ('DHCP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dhcp"]'::jsonb),
+    ('DNS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dns"]'::jsonb),
+    ('Domæne/Web', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["domæne", "domain", "web"]'::jsonb),
+    ('Drift', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["drift", "operations"]'::jsonb),
+    ('Dropbox', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dropbox"]'::jsonb),
+    ('Email', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["email", "e-mail"]'::jsonb),
+    ('Faktura spørgsmål', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura spørgsmål", "invoice question"]'::jsonb),
+    ('Faktura til betaling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura til betaling", "invoice payment"]'::jsonb),
+    ('Hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware"]'::jsonb),
+    ('Hardware order', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware order", "hardware ordre"]'::jsonb),
+    ('Headset', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["headset"]'::jsonb),
+    ('Hosting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hosting"]'::jsonb),
+    ('IBAK', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ibak"]'::jsonb),
+    ('Info/møde skærm', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["infoskærm", "møde skærm", "info skærm"]'::jsonb),
+    ('Installation af hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["installation af hardware", "hardware installation"]'::jsonb),
+    ('Internet forbindelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["internet forbindelse", "internet"]'::jsonb),
+    ('Invoice', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["invoice", "faktura"]'::jsonb),
+    ('IP telefon', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ip telefon", "voip telefon"]'::jsonb),
+    ('Kalender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalender", "calendar"]'::jsonb),
+    ('Kalenderopsætning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalenderopsætning", "calendar setup"]'::jsonb),
+    ('Kreditering', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kreditering", "credit note"]'::jsonb),
+    ('Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["licenser", "licenses"]'::jsonb),
+    ('M365 - Defender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 defender", "defender"]'::jsonb),
+    ('M365 - Entra/Azure', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 entra", "entra", "azure"]'::jsonb),
+    ('M365 - Intune', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 intune", "intune"]'::jsonb),
+    ('M365 - Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 licenser", "m365 licenses"]'::jsonb),
+    ('M365 - Office', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 office", "office"]'::jsonb),
+    ('M365 - Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 sharepoint", "sharepoint"]'::jsonb),
+    ('M365 - Users', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 users", "users"]'::jsonb),
+    ('MacOS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["macos", "mac"]'::jsonb),
+    ('Mail', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail", "email"]'::jsonb),
+    ('Mail-arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail-arkiv", "mail arkiv"]'::jsonb),
+    ('MFA / 2FA', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mfa", "2fa"]'::jsonb),
+    ('Mobil', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mobil", "mobile"]'::jsonb),
+    ('NAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nas"]'::jsonb),
+    ('Nedbrud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nedbrud", "outage"]'::jsonb),
+    ('Netværk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["netværk", "network"]'::jsonb),
+    ('Nextcloud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nextcloud"]'::jsonb),
+    ('NP ind/ud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["np ind/ud", "nummerportering"]'::jsonb),
+    ('Ny fiber kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny fiber kunde", "fiber kunde"]'::jsonb),
+    ('Ny hosting kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny hosting kunde", "hosting kunde"]'::jsonb),
+    ('Ny IT kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny it kunde", "it kunde"]'::jsonb),
+    ('Ny kontorhotel kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny kontorhotel kunde", "kontorhotel"]'::jsonb),
+    ('Ny telefoni kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny telefoni kunde", "telefoni kunde"]'::jsonb),
+    ('Offboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["offboarding"]'::jsonb),
+    ('Onboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["onboarding"]'::jsonb),
+    ('Oprettelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprettelse", "create"]'::jsonb),
+    ('Oprydning / Geninstallation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprydning", "geninstallation"]'::jsonb),
+    ('Opsætning / Installation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsætning", "installation", "setup"]'::jsonb),
+    ('Opsigelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsigelse", "termination"]'::jsonb),
+    ('Printer', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["printer"]'::jsonb),
+    ('RDP/Fjernskrivebord', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["rdp", "fjernskrivebord", "remote desktop"]'::jsonb),
+    ('Router / Firewall', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["router", "firewall"]'::jsonb),
+    ('Send faktura', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["send faktura", "send invoice"]'::jsonb),
+    ('Server - Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server andet", "server"]'::jsonb),
+    ('Server - SFTP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server sftp", "sftp"]'::jsonb),
+    ('Server - TrueNAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["truenas", "server truenas"]'::jsonb),
+    ('Server - Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server windows", "windows server"]'::jsonb),
+    ('Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sharepoint"]'::jsonb),
+    ('Sikkerhed', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sikkerhed", "security"]'::jsonb),
+    ('Simkort', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["simkort", "sim card"]'::jsonb),
+    ('Små ændringer!!!!!!!', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["små ændringer", "small changes"]'::jsonb),
+    ('Software', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["software"]'::jsonb),
+    ('Spærring', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["spærring", "block"]'::jsonb),
+    ('Switch', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["switch"]'::jsonb),
+    ('Teams', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["teams", "microsoft teams"]'::jsonb),
+    ('Telefonnr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["telefonnr", "telefonnummer"]'::jsonb),
+    ('Udlejning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udlejning", "rental"]'::jsonb),
+    ('Udvikling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udvikling", "development"]'::jsonb),
+    ('Uisp', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["uisp"]'::jsonb),
+    ('Unifi', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["unifi"]'::jsonb),
+    ('Vagtkald', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vagtkald"]'::jsonb),
+    ('Voip', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["voip"]'::jsonb),
+    ('VPN', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vpn"]'::jsonb),
+    ('WEB', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["web", "website"]'::jsonb),
+    ('WIFI', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["wifi", "wi-fi"]'::jsonb),
+    ('Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows"]'::jsonb),
+    ('Windows AD', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows ad", "active directory", "ad"]'::jsonb),
+    ('Workspace / Office365', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["workspace", "office365", "office 365"]'::jsonb),
+    ('Anydesk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["anydesk"]'::jsonb)
+ON CONFLICT (name, type) DO UPDATE
+SET
+    is_active = EXCLUDED.is_active,
+    catch_words_json = EXCLUDED.catch_words_json,
+    updated_at = CURRENT_TIMESTAMP;

migrations/148_sag_todo_next_flag.sql

@@ -0,0 +1,5 @@
+-- Add persistent next-task selection for case todo steps
+ALTER TABLE sag_todo_steps
+ADD COLUMN IF NOT EXISTS is_next BOOLEAN NOT NULL DEFAULT FALSE;
+
+CREATE INDEX IF NOT EXISTS idx_sag_todo_steps_is_next ON sag_todo_steps (sag_id, is_next);

scripts/run_migrations.py

@@ -0,0 +1,159 @@
+#!/usr/bin/env python3
+import argparse
+import logging
+import os
+import re
+import sys
+from pathlib import Path
+
+import psycopg2
+
+
+ROOT = Path(__file__).resolve().parents[1]
+if str(ROOT) not in sys.path:
+    sys.path.insert(0, str(ROOT))
+
+from app.core.config import settings
+
+
+logging.basicConfig(level=logging.INFO, format="%(message)s")
+logger = logging.getLogger(__name__)
+
+NUMBERED_SQL_RE = re.compile(r"^\d+.*\.sql$")
+
+
+def parse_args() -> argparse.Namespace:
+    parser = argparse.ArgumentParser(
+        description="Run BMC Hub SQL migrations against the configured PostgreSQL database."
+    )
+    parser.add_argument(
+        "files",
+        nargs="*",
+        help="Specific SQL files to run, relative to repo root (for example migrations/145_sag_start_date.sql).",
+    )
+    parser.add_argument(
+        "--all",
+        action="store_true",
+        help="Run all numbered SQL files from ./migrations in numeric order. Default when no files are provided.",
+    )
+    parser.add_argument(
+        "--module",
+        action="append",
+        default=[],
+        help="Also run numbered SQL files from a module migration directory, relative to repo root.",
+    )
+    parser.add_argument(
+        "--dry-run",
+        action="store_true",
+        help="Print the files that would run without executing them.",
+    )
+    parser.add_argument(
+        "--stop-on-error",
+        action="store_true",
+        help="Stop immediately on the first migration failure.",
+    )
+    return parser.parse_args()
+
+
+def patch_database_url_for_local_dev() -> None:
+    if "@postgres" in settings.DATABASE_URL:
+        logger.info("Patching DATABASE_URL for local run")
+        settings.DATABASE_URL = settings.DATABASE_URL.replace("@postgres", "@localhost").replace(":5432", ":5433")
+
+
+def collect_numbered_sql(directory: Path) -> list[Path]:
+    files = [p for p in directory.glob("*.sql") if NUMBERED_SQL_RE.match(p.name)]
+    files.sort(key=lambda p: (int(re.match(r"^(\d+)", p.name).group(1)), p.name))
+    return files
+
+
+def resolve_explicit_files(file_args: list[str]) -> list[Path]:
+    resolved = []
+    for raw in file_args:
+        path = (ROOT / raw).resolve()
+        if not path.exists():
+            raise FileNotFoundError(f"Migration file not found: {raw}")
+        resolved.append(path)
+    return resolved
+
+
+def build_file_list(args: argparse.Namespace) -> list[Path]:
+    files: list[Path] = []
+
+    if args.files:
+        files.extend(resolve_explicit_files(args.files))
+    else:
+        files.extend(collect_numbered_sql(ROOT / "migrations"))
+
+    for module_dir in args.module:
+        path = (ROOT / module_dir).resolve()
+        if not path.exists() or not path.is_dir():
+            raise FileNotFoundError(f"Module migration directory not found: {module_dir}")
+        files.extend(collect_numbered_sql(path))
+
+    # Preserve order but remove duplicates.
+    unique_files: list[Path] = []
+    seen: set[Path] = set()
+    for path in files:
+        if path not in seen:
+            unique_files.append(path)
+            seen.add(path)
+
+    return unique_files
+
+
+def run_files(files: list[Path], dry_run: bool, stop_on_error: bool) -> int:
+    if not files:
+        logger.info("No migration files selected.")
+        return 0
+
+    if dry_run:
+        for path in files:
+            logger.info("DRY %s", path.relative_to(ROOT))
+        return 0
+
+    conn = psycopg2.connect(settings.DATABASE_URL)
+    conn.autocommit = False
+    cur = conn.cursor()
+    failures: list[tuple[Path, str]] = []
+
+    try:
+        for path in files:
+            rel = path.relative_to(ROOT)
+            sql = path.read_text(encoding="utf-8")
+            try:
+                cur.execute(sql)
+                conn.commit()
+                logger.info("OK %s", rel)
+            except Exception as exc:
+                conn.rollback()
+                message = str(exc).strip().splitlines()[0]
+                failures.append((path, message))
+                logger.error("FAIL %s: %s", rel, message)
+                if stop_on_error:
+                    break
+    finally:
+        cur.close()
+        conn.close()
+
+    if failures:
+        logger.error("")
+        logger.error("Failed migrations:")
+        for path, message in failures:
+            logger.error("- %s: %s", path.relative_to(ROOT), message)
+        return 1
+
+    logger.info("")
+    logger.info("All selected migrations completed successfully.")
+    return 0
+
+
+def main() -> int:
+    args = parse_args()
+    patch_database_url_for_local_dev()
+    files = build_file_list(args)
+    return run_files(files, dry_run=args.dry_run, stop_on_error=args.stop_on_error)
+
+
+if __name__ == "__main__":
+    raise SystemExit(main())

static/js/tag-picker.js

@@ -212,10 +212,12 @@ class TagPicker {
             'status': '📊 Status - Tilstand',
             'category': '📁 Kategori - Emne',
             'priority': '🔥 Prioritet - Hastighed',
-            'billing': '💰 Fakturering - Økonomi'
+            'billing': '💰 Fakturering - Økonomi',
+            'brand': '🏷️ Brand - Leverandør/produkt',
+            'type': '🧩 Type - Sagstype'
         };
 
-        const typeOrder = ['workflow', 'status', 'category', 'priority', 'billing'];
+        const typeOrder = ['workflow', 'status', 'category', 'priority', 'billing', 'brand', 'type'];
 
         let html = '';
         typeOrder.forEach(type => {

updateto.sh

@@ -132,8 +132,8 @@ podman-compose -f "$PODMAN_COMPOSE_FILE" down
 
 # Pull/rebuild with new version
 echo ""
-echo "🔨 Bygger nyt image med version $VERSION..."
+echo "🔨 Bygger nyt image med version $VERSION (--no-cache for at sikre ny kode fra Gitea)..."
-if ! podman-compose -f "$PODMAN_COMPOSE_FILE" up -d --build; then
+if ! podman-compose -f "$PODMAN_COMPOSE_FILE" build --no-cache && podman-compose -f "$PODMAN_COMPOSE_FILE" up -d; then
     echo "❌ Fejl: podman-compose up fejlede"
     echo "   Tjek logs med: podman-compose -f $PODMAN_COMPOSE_FILE logs --tail=200"
     exit 1