70 changed files with 1049 additions and 13721 deletions
--- a/app/auth/backend/router.py
+++ b/app/auth/backend/router.py
@ -74,8 +74,6 @@ async def login(request: Request, credentials: LoginRequest, response: Response)
    requires_2fa_setup = (
        not user.get("is_shadow_admin", False)
        and not settings.AUTH_DISABLE_2FA
        and AuthService.is_2fa_supported()
        and not user.get("is_2fa_enabled", False)
    )
@ -141,18 +139,10 @@ async def setup_2fa(current_user: dict = Depends(get_current_user)):
            detail="Shadow admin cannot configure 2FA",
        )
    try:
    result = AuthService.setup_user_2fa(
        user_id=current_user["id"],
        username=current_user["username"]
    )
    except RuntimeError as exc:
        if "2FA columns missing" in str(exc):
            raise HTTPException(
                status_code=status.HTTP_400_BAD_REQUEST,
                detail="2FA er ikke tilgaengelig i denne database (mangler kolonner).",
            )
        raise
    return result
--- a/app/backups/backend/service.py
+++ b/app/backups/backend/service.py
@ -25,26 +25,8 @@ class BackupService:
    """Service for managing backup operations"""
    def __init__(self):
-        configured_backup_dir = Path(settings.BACKUP_STORAGE_PATH)
+        self.backup_dir = Path(settings.BACKUP_STORAGE_PATH)
        self.backup_dir = configured_backup_dir
        try:
        self.backup_dir.mkdir(parents=True, exist_ok=True)
        except OSError as exc:
            # Local development can run outside Docker where /app is not writable.
            # Fall back to the workspace data path so app startup does not fail.
            if str(configured_backup_dir).startswith('/app/'):
                project_root = Path(__file__).resolve().parents[3]
                fallback_dir = project_root / 'data' / 'backups'
                logger.warning(
                    "⚠️ Backup path %s not writable (%s). Using fallback %s",
                    configured_backup_dir,
                    exc,
                    fallback_dir,
                )
                fallback_dir.mkdir(parents=True, exist_ok=True)
                self.backup_dir = fallback_dir
            else:
                raise
        # Subdirectories for different backup types
        self.db_dir = self.backup_dir / "database"
--- a/app/billing/backend/router.py
+++ b/app/billing/backend/router.py
@ -3,14 +3,7 @@ Billing Router
 API endpoints for billing operations
 """
-from fastapi import APIRouter, HTTPException
+from fastapi import APIRouter
 from typing import Any, Dict, List
 from datetime import datetime, date
 import json
 from dateutil.relativedelta import relativedelta
 from app.core.database import execute_query, get_db_connection, release_db_connection
 from psycopg2.extras import RealDictCursor
 from app.jobs.reconcile_ordre_drafts import reconcile_ordre_drafts_sync_status
 from . import supplier_invoices
 router = APIRouter()
@ -19,83 +12,6 @@ router = APIRouter()
 router.include_router(supplier_invoices.router, prefix="", tags=["Supplier Invoices"])
@router.get("/billing/drafts/sync-dashboard")
 async def get_draft_sync_dashboard(limit: int = 20):
    """Operational dashboard data for ordre draft sync lifecycle."""
    try:
        summary = execute_query(
            """
            SELECT
                COUNT(*) FILTER (WHERE sync_status = 'pending') AS pending_count,
                COUNT(*) FILTER (WHERE sync_status = 'exported') AS exported_count,
                COUNT(*) FILTER (WHERE sync_status = 'failed') AS failed_count,
                COUNT(*) FILTER (WHERE sync_status = 'posted') AS posted_count,
                COUNT(*) FILTER (WHERE sync_status = 'paid') AS paid_count,
                COUNT(*) AS total_count
            FROM ordre_drafts
            """,
            (),
        ) or []
        attention = execute_query(
            """
            SELECT
                d.id,
                d.title,
                d.customer_id,
                d.sync_status,
                d.economic_order_number,
                d.economic_invoice_number,
                d.last_sync_at,
                d.updated_at,
                ev.event_type AS latest_event_type,
                ev.created_at AS latest_event_at
            FROM ordre_drafts d
            LEFT JOIN LATERAL (
                SELECT event_type, created_at
                FROM ordre_draft_sync_events
                WHERE draft_id = d.id
                ORDER BY created_at DESC, id DESC
                LIMIT 1
            ) ev ON TRUE
            WHERE d.sync_status IN ('pending', 'failed')
            ORDER BY d.updated_at DESC
            LIMIT %s
            """,
            (max(1, min(limit, 200)),),
        ) or []
        recent_events = execute_query(
            """
            SELECT
                ev.id,
                ev.draft_id,
                ev.event_type,
                ev.from_status,
                ev.to_status,
                ev.event_payload,
                ev.created_by_user_id,
                ev.created_at,
                d.title AS draft_title,
                d.customer_id,
                d.sync_status
            FROM ordre_draft_sync_events ev
            JOIN ordre_drafts d ON d.id = ev.draft_id
            ORDER BY ev.created_at DESC, ev.id DESC
            LIMIT %s
            """,
            (max(1, min(limit, 200)),),
        ) or []
        return {
            "summary": summary[0] if summary else {},
            "attention_items": attention,
            "recent_events": recent_events,
        }
    except Exception as e:
        raise HTTPException(status_code=500, detail=f"Failed to load sync dashboard: {e}")
@router.get("/billing/invoices")
 async def list_invoices():
    """List all invoices"""
@ -106,390 +22,3 @@ async def list_invoices():
 async def sync_to_economic():
    """Sync data to e-conomic"""
    return {"message": "e-conomic sync coming soon"}
 def _to_date(value: Any) -> date | None:
    if value is None:
        return None
    if isinstance(value, date):
        return value
    if isinstance(value, datetime):
        return value.date()
    text = str(value).strip()
    if not text:
        return None
    try:
        return datetime.fromisoformat(text.replace("Z", "+00:00")).date()
    except ValueError:
        return None
 def _next_period(start: date, interval: str) -> date:
    normalized = (interval or "monthly").strip().lower()
    if normalized == "daily":
        return start + relativedelta(days=1)
    if normalized == "biweekly":
        return start + relativedelta(weeks=2)
    if normalized == "quarterly":
        return start + relativedelta(months=3)
    if normalized == "yearly":
        return start + relativedelta(years=1)
    return start + relativedelta(months=1)
@router.post("/billing/subscriptions/preview")
 async def preview_subscription_billing(payload: Dict[str, Any]):
    """
    Preview aggregated customer billing from due subscriptions.
    Generates prorata suggestions for approved-but-not-applied price changes.
    """
    try:
        as_of = _to_date(payload.get("as_of")) or date.today()
        customer_id = payload.get("customer_id")
        where = ["s.status = 'active'", "s.next_invoice_date <= %s", "COALESCE(s.billing_blocked, false) = false"]
        params: List[Any] = [as_of]
        if customer_id:
            where.append("s.customer_id = %s")
            params.append(customer_id)
        subscriptions = execute_query(
            f"""
            SELECT
                s.id,
                s.customer_id,
                c.name AS customer_name,
                s.product_name,
                s.billing_interval,
                s.billing_direction,
                s.invoice_merge_key,
                s.next_invoice_date,
                s.period_start,
                s.price,
                COALESCE(
                    (
                        SELECT json_agg(
                            json_build_object(
                                'id', i.id,
                                'description', i.description,
                                'quantity', i.quantity,
                                'unit_price', i.unit_price,
                                'line_total', i.line_total,
                                'asset_id', i.asset_id,
                                'period_from', i.period_from,
                                'period_to', i.period_to,
                                'billing_blocked', i.billing_blocked
                            ) ORDER BY i.line_no ASC, i.id ASC
                        )
                        FROM sag_subscription_items i
                        WHERE i.subscription_id = s.id
                    ),
                    '[]'::json
                ) AS line_items
            FROM sag_subscriptions s
            LEFT JOIN customers c ON c.id = s.customer_id
            WHERE {' AND '.join(where)}
            ORDER BY s.customer_id, s.next_invoice_date, s.id
            """,
            tuple(params),
        ) or []
        groups: Dict[str, Dict[str, Any]] = {}
        for sub in subscriptions:
            merge_key = sub.get("invoice_merge_key") or f"cust-{sub['customer_id']}"
            key = f"{sub['customer_id']}|{merge_key}|{sub.get('billing_direction') or 'forward'}|{sub.get('next_invoice_date')}"
            grp = groups.setdefault(
                key,
                {
                    "customer_id": sub["customer_id"],
                    "customer_name": sub.get("customer_name"),
                    "merge_key": merge_key,
                    "billing_direction": sub.get("billing_direction") or "forward",
                    "invoice_date": str(sub.get("next_invoice_date")),
                    "coverage_start": None,
                    "coverage_end": None,
                    "subscription_ids": [],
                    "line_count": 0,
                    "amount_total": 0.0,
                },
            )
            sub_id = int(sub["id"])
            grp["subscription_ids"].append(sub_id)
            start = _to_date(sub.get("period_start") or sub.get("next_invoice_date")) or as_of
            end = _next_period(start, sub.get("billing_interval") or "monthly")
            grp["coverage_start"] = str(start) if grp["coverage_start"] is None or str(start) < grp["coverage_start"] else grp["coverage_start"]
            grp["coverage_end"] = str(end) if grp["coverage_end"] is None or str(end) > grp["coverage_end"] else grp["coverage_end"]
            for item in sub.get("line_items") or []:
                if item.get("billing_blocked"):
                    continue
                grp["line_count"] += 1
                grp["amount_total"] += float(item.get("line_total") or 0)
        price_changes = execute_query(
            """
            SELECT
                spc.id,
                spc.subscription_id,
                spc.subscription_item_id,
                spc.old_unit_price,
                spc.new_unit_price,
                spc.effective_date,
                spc.approval_status,
                spc.reason,
                s.period_start,
                s.billing_interval
            FROM subscription_price_changes spc
            JOIN sag_subscriptions s ON s.id = spc.subscription_id
            WHERE spc.deleted_at IS NULL
              AND spc.approval_status IN ('approved', 'pending')
              AND spc.effective_date <= %s
            ORDER BY spc.effective_date ASC, spc.id ASC
            """,
            (as_of,),
        ) or []
        prorata_suggestions: List[Dict[str, Any]] = []
        for change in price_changes:
            period_start = _to_date(change.get("period_start"))
            if not period_start:
                continue
            period_end = _next_period(period_start, change.get("billing_interval") or "monthly")
            eff = _to_date(change.get("effective_date"))
            if not eff:
                continue
            if eff <= period_start or eff >= period_end:
                continue
            total_days = max((period_end - period_start).days, 1)
            remaining_days = max((period_end - eff).days, 0)
            old_price = float(change.get("old_unit_price") or 0)
            new_price = float(change.get("new_unit_price") or 0)
            delta = new_price - old_price
            prorata_amount = round(delta * (remaining_days / total_days), 2)
            if prorata_amount == 0:
                continue
            prorata_suggestions.append(
                {
                    "price_change_id": change.get("id"),
                    "subscription_id": change.get("subscription_id"),
                    "subscription_item_id": change.get("subscription_item_id"),
                    "effective_date": str(eff),
                    "period_start": str(period_start),
                    "period_end": str(period_end),
                    "old_unit_price": old_price,
                    "new_unit_price": new_price,
                    "remaining_days": remaining_days,
                    "total_days": total_days,
                    "suggested_adjustment": prorata_amount,
                    "adjustment_type": "debit" if prorata_amount > 0 else "credit",
                    "reason": change.get("reason"),
                    "requires_manual_approval": True,
                }
            )
        return {
            "status": "preview",
            "as_of": str(as_of),
            "group_count": len(groups),
            "groups": list(groups.values()),
            "prorata_suggestions": prorata_suggestions,
        }
    except HTTPException:
        raise
    except Exception as e:
        raise HTTPException(status_code=500, detail=f"Failed to preview subscription billing: {e}")
@router.post("/billing/prorata-adjustments/draft")
 async def create_prorata_adjustment_draft(payload: Dict[str, Any]):
    """
    Create a manual adjustment draft from an approved prorata suggestion.
    Payload expects customer_id, subscription_id, amount, reason and optional effective dates.
    """
    conn = get_db_connection()
    try:
        customer_id = payload.get("customer_id")
        subscription_id = payload.get("subscription_id")
        amount = float(payload.get("amount") or 0)
        reason = (payload.get("reason") or "Prorata justering").strip()
        effective_date = _to_date(payload.get("effective_date")) or date.today()
        period_start = _to_date(payload.get("period_start"))
        period_end = _to_date(payload.get("period_end"))
        if not customer_id:
            raise HTTPException(status_code=400, detail="customer_id is required")
        if not subscription_id:
            raise HTTPException(status_code=400, detail="subscription_id is required")
        if amount == 0:
            raise HTTPException(status_code=400, detail="amount must be non-zero")
        with conn.cursor(cursor_factory=RealDictCursor) as cursor:
            cursor.execute(
                """
                SELECT id, customer_id, product_name
                FROM sag_subscriptions
                WHERE id = %s
                """,
                (subscription_id,),
            )
            sub = cursor.fetchone()
            if not sub:
                raise HTTPException(status_code=404, detail="Subscription not found")
            if int(sub.get("customer_id") or 0) != int(customer_id):
                raise HTTPException(status_code=400, detail="customer_id mismatch for subscription")
            adjustment_label = "Prorata tillæg" if amount > 0 else "Prorata kredit"
            line = {
                "product": {
                    "productNumber": "PRORATA",
                    "description": f"{adjustment_label}: {sub.get('product_name') or 'Abonnement'}"
                },
                "quantity": 1,
                "unitNetPrice": amount,
                "totalNetAmount": amount,
                "discountPercentage": 0,
                "metadata": {
                    "subscription_id": subscription_id,
                    "effective_date": str(effective_date),
                    "period_start": str(period_start) if period_start else None,
                    "period_end": str(period_end) if period_end else None,
                    "reason": reason,
                    "manual_approval": True,
                }
            }
            cursor.execute(
                """
                INSERT INTO ordre_drafts (
                    title,
                    customer_id,
                    lines_json,
                    notes,
                    coverage_start,
                    coverage_end,
                    billing_direction,
                    source_subscription_ids,
                    invoice_aggregate_key,
                    layout_number,
                    created_by_user_id,
                    sync_status,
                    export_status_json,
                    updated_at
                ) VALUES (
                    %s, %s, %s::jsonb, %s,
                    %s, %s, %s, %s, %s,
                    %s, %s, %s, %s::jsonb, CURRENT_TIMESTAMP
                )
                RETURNING id, created_at
                """,
                (
                    f"Manuel {adjustment_label}",
                    customer_id,
                    json.dumps([line], ensure_ascii=False),
                    reason,
                    period_start,
                    period_end,
                    "backward",
                    [subscription_id],
                    f"manual-prorata-{customer_id}",
                    1,
                    payload.get("created_by_user_id"),
                    "pending",
                    json.dumps(
                        {
                            "source": "prorata_manual",
                            "subscription_id": subscription_id,
                            "effective_date": str(effective_date),
                        },
                        ensure_ascii=False,
                    ),
                ),
            )
            created = cursor.fetchone()
        conn.commit()
        return {
            "status": "draft_created",
            "draft_id": created.get("id") if created else None,
            "created_at": created.get("created_at") if created else None,
            "subscription_id": subscription_id,
            "amount": amount,
        }
    except HTTPException:
        conn.rollback()
        raise
    except Exception as e:
        conn.rollback()
        raise HTTPException(status_code=500, detail=f"Failed to create prorata adjustment draft: {e}")
    finally:
        release_db_connection(conn)
@router.post("/billing/drafts/reconcile-sync-status")
 async def reconcile_draft_sync_status(payload: Dict[str, Any]):
    """
    Reconcile ordre_drafts sync_status from known economic references.
    Rules:
    - pending/failed + economic_order_number -> exported
    - exported + economic_invoice_number -> posted
    - posted + mark_paid_ids contains draft id -> paid
    """
    try:
        apply_changes = bool(payload.get("apply", False))
        result = await reconcile_ordre_drafts_sync_status(apply_changes=apply_changes)
        mark_paid_ids = set(int(x) for x in (payload.get("mark_paid_ids") or []) if str(x).isdigit())
        if apply_changes and mark_paid_ids:
            conn = get_db_connection()
            try:
                with conn.cursor(cursor_factory=RealDictCursor) as cursor:
                    for draft_id in mark_paid_ids:
                        cursor.execute("SELECT sync_status FROM ordre_drafts WHERE id = %s", (draft_id,))
                        before = cursor.fetchone()
                        from_status = (before or {}).get("sync_status")
                        cursor.execute(
                            """
                            UPDATE ordre_drafts
                            SET sync_status = 'paid',
                                last_sync_at = CURRENT_TIMESTAMP,
                                updated_at = CURRENT_TIMESTAMP,
                                last_exported_at = CURRENT_TIMESTAMP
                            WHERE id = %s
                              AND sync_status = 'posted'
                            RETURNING id
                            """,
                            (draft_id,),
                        )
                        updated = cursor.fetchone()
                        if updated:
                            cursor.execute(
                                """
                                INSERT INTO ordre_draft_sync_events (
                                    draft_id,
                                    event_type,
                                    from_status,
                                    to_status,
                                    event_payload,
                                    created_by_user_id
                                ) VALUES (%s, %s, %s, %s, %s::jsonb, NULL)
                                """,
                                (
                                    draft_id,
                                    'sync_status_manual_paid',
                                    from_status,
                                    'paid',
                                    '{"source":"billing_reconcile_endpoint"}',
                                ),
                            )
                conn.commit()
            finally:
                release_db_connection(conn)
        if mark_paid_ids:
            result["mark_paid_ids"] = sorted(mark_paid_ids)
        return result
    except Exception as e:
        raise HTTPException(status_code=500, detail=f"Failed to reconcile draft sync status: {e}")
--- a/app/billing/frontend/supplier_invoices.html
+++ b/app/billing/frontend/supplier_invoices.html
@ -110,9 +110,6 @@
            <p class="text-muted mb-0">Kassekladde - Integration med e-conomic</p>
        </div>
        <div>
            <a href="/billing/sync-dashboard" class="btn btn-outline-dark me-2">
                <i class="bi bi-activity me-2"></i>Sync Dashboard
            </a>
            <a href="/billing/templates" class="btn btn-outline-secondary me-2">
                <i class="bi bi-grid-3x3 me-2"></i>Se Templates
            </a>
--- a/app/billing/frontend/sync_dashboard.html
+++ b/app/billing/frontend/sync_dashboard.html
@ -1,408 +0,0 @@
 {% extends "shared/frontend/base.html" %}
 {% block title %}Sync Dashboard - BMC Hub{% endblock %}
 {% block extra_css %}
 <style>
    :root {
        --sync-accent: #0f4c75;
        --sync-accent-soft: rgba(15, 76, 117, 0.1);
        --sync-ok: #2f855a;
        --sync-warn: #c05621;
        --sync-danger: #c53030;
    }
    .sync-header {
        background: linear-gradient(130deg, rgba(15, 76, 117, 0.14), rgba(22, 160, 133, 0.08));
        border: 1px solid rgba(15, 76, 117, 0.15);
        border-radius: 16px;
        padding: 1.25rem;
        margin-bottom: 1.25rem;
    }
    .sync-kpi {
        border-radius: 14px;
        border: 1px solid var(--border-color);
        background: var(--bg-card);
        padding: 1rem;
        height: 100%;
    }
    .sync-kpi .label {
        color: var(--text-secondary);
        font-size: 0.82rem;
        text-transform: uppercase;
        letter-spacing: 0.06em;
    }
    .sync-kpi .value {
        font-size: 1.8rem;
        font-weight: 700;
        line-height: 1.1;
    }
    .sync-kpi.pending .value { color: var(--sync-warn); }
    .sync-kpi.failed .value { color: var(--sync-danger); }
    .sync-kpi.posted .value { color: var(--sync-accent); }
    .sync-kpi.paid .value { color: var(--sync-ok); }
    .status-badge {
        padding: 0.3rem 0.55rem;
        border-radius: 999px;
        font-size: 0.78rem;
        font-weight: 700;
        text-transform: uppercase;
        letter-spacing: 0.04em;
    }
    .status-pending { background: rgba(192, 86, 33, 0.14); color: var(--sync-warn); }
    .status-exported { background: rgba(15, 76, 117, 0.14); color: var(--sync-accent); }
    .status-failed { background: rgba(197, 48, 48, 0.14); color: var(--sync-danger); }
    .status-posted { background: rgba(22, 101, 52, 0.14); color: #166534; }
    .status-paid { background: rgba(47, 133, 90, 0.14); color: var(--sync-ok); }
    .table thead th {
        font-size: 0.78rem;
        text-transform: uppercase;
        letter-spacing: 0.06em;
        color: var(--text-secondary);
    }
    .mono {
        font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;
        font-size: 0.85rem;
    }
    .event-card {
        border: 1px solid var(--border-color);
        border-radius: 12px;
        padding: 0.75rem;
        background: var(--bg-card);
    }
    [data-bs-theme="dark"] .sync-header {
        background: linear-gradient(130deg, rgba(61, 139, 253, 0.14), rgba(44, 62, 80, 0.3));
        border-color: rgba(61, 139, 253, 0.25);
    }
 </style>
 {% endblock %}
 {% block content %}
 <div class="sync-header d-flex flex-wrap justify-content-between align-items-start gap-3">
    <div>
        <h2 class="mb-1">Draft Sync Dashboard</h2>
        <p class="text-muted mb-0">Overblik over ordre-draft sync, attention queue og seneste events.</p>
    </div>
    <div class="d-flex gap-2">
        <button class="btn btn-outline-secondary" id="btnPreviewReconcile">
            <i class="bi bi-search me-1"></i>Preview Reconcile
        </button>
        <button class="btn btn-primary" id="btnApplyReconcile">
            <i class="bi bi-arrow-repeat me-1"></i>Kør Reconcile
        </button>
    </div>
 </div>
 <div class="row g-3 mb-4" id="kpiRow">
    <div class="col-6 col-lg-2">
        <div class="sync-kpi">
            <div class="label">Total</div>
            <div class="value" id="kpiTotal">0</div>
        </div>
    </div>
    <div class="col-6 col-lg-2">
        <div class="sync-kpi pending">
            <div class="label">Pending</div>
            <div class="value" id="kpiPending">0</div>
        </div>
    </div>
    <div class="col-6 col-lg-2">
        <div class="sync-kpi">
            <div class="label">Exported</div>
            <div class="value" id="kpiExported">0</div>
        </div>
    </div>
    <div class="col-6 col-lg-2">
        <div class="sync-kpi failed">
            <div class="label">Failed</div>
            <div class="value" id="kpiFailed">0</div>
        </div>
    </div>
    <div class="col-6 col-lg-2">
        <div class="sync-kpi posted">
            <div class="label">Posted</div>
            <div class="value" id="kpiPosted">0</div>
        </div>
    </div>
    <div class="col-6 col-lg-2">
        <div class="sync-kpi paid">
            <div class="label">Paid</div>
            <div class="value" id="kpiPaid">0</div>
        </div>
    </div>
 </div>
 <div class="row g-3">
    <div class="col-12 col-xl-7">
        <div class="card h-100">
            <div class="card-header d-flex justify-content-between align-items-center">
                <h5 class="mb-0">Attention Items</h5>
                <button class="btn btn-sm btn-outline-secondary" id="btnRefreshAttention">Opdater</button>
            </div>
            <div class="card-body p-0">
                <div class="table-responsive">
                    <table class="table table-hover mb-0">
                        <thead>
                            <tr>
                                <th>Draft</th>
                                <th>Status</th>
                                <th>Order</th>
                                <th>Invoice</th>
                                <th>Seneste Event</th>
                                <th></th>
                            </tr>
                        </thead>
                        <tbody id="attentionBody">
                            <tr><td colspan="6" class="text-center py-4 text-muted">Indlæser...</td></tr>
                        </tbody>
                    </table>
                </div>
            </div>
        </div>
    </div>
    <div class="col-12 col-xl-5">
        <div class="card h-100">
            <div class="card-header d-flex justify-content-between align-items-center">
                <h5 class="mb-0">Recent Events</h5>
                <button class="btn btn-sm btn-outline-secondary" id="btnRefreshEvents">Opdater</button>
            </div>
            <div class="card-body" id="recentEventsList">
                <div class="text-muted">Indlæser...</div>
            </div>
        </div>
    </div>
 </div>
 <div class="modal fade" id="eventsModal" tabindex="-1" aria-hidden="true">
    <div class="modal-dialog modal-xl modal-dialog-scrollable">
        <div class="modal-content">
            <div class="modal-header">
                <h5 class="modal-title">Draft Events</h5>
                <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
            </div>
            <div class="modal-body">
                <div class="row g-2 mb-3">
                    <div class="col-md-3">
                        <input class="form-control form-control-sm" id="filterEventType" placeholder="event_type">
                    </div>
                    <div class="col-md-3">
                        <input class="form-control form-control-sm" id="filterFromStatus" placeholder="from_status">
                    </div>
                    <div class="col-md-3">
                        <input class="form-control form-control-sm" id="filterToStatus" placeholder="to_status">
                    </div>
                    <div class="col-md-3 d-flex gap-2">
                        <button class="btn btn-sm btn-outline-primary" id="btnApplyEventFilters">Filtrer</button>
                        <button class="btn btn-sm btn-outline-secondary" id="btnClearEventFilters">Nulstil</button>
                    </div>
                </div>
                <div class="table-responsive">
                    <table class="table table-sm align-middle">
                        <thead>
                            <tr>
                                <th>Tid</th>
                                <th>Event</th>
                                <th>Fra</th>
                                <th>Til</th>
                                <th>Payload</th>
                            </tr>
                        </thead>
                        <tbody id="eventsModalBody"></tbody>
                    </table>
                </div>
                <div class="d-flex justify-content-between align-items-center mt-2">
                    <small class="text-muted" id="eventsPagerInfo"></small>
                    <div class="btn-group btn-group-sm">
                        <button class="btn btn-outline-secondary" id="btnPrevEvents">Forrige</button>
                        <button class="btn btn-outline-secondary" id="btnNextEvents">Næste</button>
                    </div>
                </div>
            </div>
        </div>
    </div>
 </div>
 {% endblock %}
 {% block extra_js %}
 <script>
 (() => {
    const state = {
        selectedDraftId: null,
        eventsLimit: 20,
        eventsOffset: 0,
        eventsTotal: 0,
    };
    const el = (id) => document.getElementById(id);
    const statusBadge = (status) => {
        const s = (status || '').toLowerCase();
        return `<span class="status-badge status-${s || 'pending'}">${s || 'pending'}</span>`;
    };
    const fetchJson = async (url, options = {}) => {
        const res = await fetch(url, options);
        if (!res.ok) {
            const text = await res.text();
            throw new Error(text || `HTTP ${res.status}`);
        }
        return res.json();
    };
    const loadDashboard = async () => {
        const data = await fetchJson('/api/v1/billing/drafts/sync-dashboard?limit=20');
        const summary = data.summary || {};
        el('kpiTotal').textContent = summary.total_count || 0;
        el('kpiPending').textContent = summary.pending_count || 0;
        el('kpiExported').textContent = summary.exported_count || 0;
        el('kpiFailed').textContent = summary.failed_count || 0;
        el('kpiPosted').textContent = summary.posted_count || 0;
        el('kpiPaid').textContent = summary.paid_count || 0;
        const attention = data.attention_items || [];
        const tbody = el('attentionBody');
        if (!attention.length) {
            tbody.innerHTML = '<tr><td colspan="6" class="text-center py-4 text-muted">Ingen attention items</td></tr>';
        } else {
            tbody.innerHTML = attention.map(row => `
                <tr>
                    <td>
                        <div class="fw-semibold">#${row.id} ${row.title || ''}</div>
                        <div class="text-muted small">Kunde ${row.customer_id || '-'}</div>
                    </td>
                    <td>${statusBadge(row.sync_status)}</td>
                    <td class="mono">${row.economic_order_number || '-'}</td>
                    <td class="mono">${row.economic_invoice_number || '-'}</td>
                    <td>
                        <div class="small">${row.latest_event_type || '-'}</div>
                        <div class="text-muted small">${row.latest_event_at || ''}</div>
                    </td>
                    <td>
                        <button class="btn btn-sm btn-outline-primary" data-open-events="${row.id}">Events</button>
                    </td>
                </tr>
            `).join('');
        }
        const recent = data.recent_events || [];
        const list = el('recentEventsList');
        if (!recent.length) {
            list.innerHTML = '<div class="text-muted">Ingen events endnu.</div>';
        } else {
            list.innerHTML = recent.map(ev => `
                <div class="event-card mb-2">
                    <div class="d-flex justify-content-between align-items-center mb-1">
                        <strong>#${ev.draft_id} ${ev.event_type}</strong>
                        ${statusBadge(ev.to_status || ev.sync_status || 'pending')}
                    </div>
                    <div class="small text-muted">${ev.created_at || ''}</div>
                    <div class="small">${ev.draft_title || ''}</div>
                </div>
            `).join('');
        }
    };
    const runReconcile = async (applyChanges) => {
        await fetchJson('/api/v1/billing/drafts/reconcile-sync-status', {
            method: 'POST',
            headers: { 'Content-Type': 'application/json' },
            body: JSON.stringify({ apply: applyChanges }),
        });
        await loadDashboard();
    };
    const loadEventsForDraft = async () => {
        if (!state.selectedDraftId) return;
        const qs = new URLSearchParams({
            limit: String(state.eventsLimit),
            offset: String(state.eventsOffset),
        });
        const eventType = el('filterEventType').value.trim();
        const fromStatus = el('filterFromStatus').value.trim();
        const toStatus = el('filterToStatus').value.trim();
        if (eventType) qs.set('event_type', eventType);
        if (fromStatus) qs.set('from_status', fromStatus);
        if (toStatus) qs.set('to_status', toStatus);
        const data = await fetchJson(`/api/v1/ordre/drafts/${state.selectedDraftId}/sync-events?${qs.toString()}`);
        const items = data.items || [];
        state.eventsTotal = data.total || 0;
        const body = el('eventsModalBody');
        body.innerHTML = items.map(ev => `
            <tr>
                <td class="small">${ev.created_at || ''}</td>
                <td class="mono">${ev.event_type || ''}</td>
                <td>${ev.from_status || '-'}</td>
                <td>${ev.to_status || '-'}</td>
                <td><pre class="small mb-0 mono">${JSON.stringify(ev.event_payload || {}, null, 2)}</pre></td>
            </tr>
        `).join('') || '<tr><td colspan="5" class="text-center text-muted py-3">Ingen events</td></tr>';
        const start = state.eventsOffset + 1;
        const end = Math.min(state.eventsOffset + state.eventsLimit, state.eventsTotal);
        el('eventsPagerInfo').textContent = state.eventsTotal ? `${start}-${end} af ${state.eventsTotal}` : '0 resultater';
        el('btnPrevEvents').disabled = state.eventsOffset <= 0;
        el('btnNextEvents').disabled = (state.eventsOffset + state.eventsLimit) >= state.eventsTotal;
    };
    document.addEventListener('click', async (e) => {
        const target = e.target;
        if (target.matches('[data-open-events]')) {
            state.selectedDraftId = Number(target.getAttribute('data-open-events'));
            state.eventsOffset = 0;
            await loadEventsForDraft();
            const modal = new bootstrap.Modal(el('eventsModal'));
            modal.show();
        }
    });
    el('btnRefreshAttention').addEventListener('click', loadDashboard);
    el('btnRefreshEvents').addEventListener('click', loadDashboard);
    el('btnPreviewReconcile').addEventListener('click', async () => runReconcile(false));
    el('btnApplyReconcile').addEventListener('click', async () => runReconcile(true));
    el('btnApplyEventFilters').addEventListener('click', async () => {
        state.eventsOffset = 0;
        await loadEventsForDraft();
    });
    el('btnClearEventFilters').addEventListener('click', async () => {
        el('filterEventType').value = '';
        el('filterFromStatus').value = '';
        el('filterToStatus').value = '';
        state.eventsOffset = 0;
        await loadEventsForDraft();
    });
    el('btnPrevEvents').addEventListener('click', async () => {
        state.eventsOffset = Math.max(0, state.eventsOffset - state.eventsLimit);
        await loadEventsForDraft();
    });
    el('btnNextEvents').addEventListener('click', async () => {
        state.eventsOffset += state.eventsLimit;
        await loadEventsForDraft();
    });
    loadDashboard().catch((err) => {
        console.error(err);
        alert('Kunne ikke indlæse sync dashboard.');
    });
 })();
 </script>
 {% endblock %}
--- a/app/billing/frontend/views.py
+++ b/app/billing/frontend/views.py
@ -45,12 +45,3 @@ async def templates_list_page(request: Request):
        "request": request,
        "title": "Templates"
    })
@router.get("/billing/sync-dashboard", response_class=HTMLResponse)
 async def billing_sync_dashboard_page(request: Request):
    """Operational sync dashboard for ordre_drafts lifecycle."""
    return templates.TemplateResponse("billing/frontend/sync_dashboard.html", {
        "request": request,
        "title": "Billing Sync Dashboard"
    })
--- a/app/core/auth_dependencies.py
+++ b/app/core/auth_dependencies.py
@ -15,21 +15,6 @@ logger = logging.getLogger(__name__)
 security = HTTPBearer(auto_error=False)
 def _users_column_exists(column_name: str) -> bool:
        result = execute_query_single(
                """
                SELECT 1
                FROM information_schema.columns
                WHERE table_schema = 'public'
                    AND table_name = 'users'
                    AND column_name = %s
                LIMIT 1
                """,
                (column_name,),
        )
        return bool(result)
 async def get_current_user(
    request: Request,
    credentials: Optional[HTTPAuthorizationCredentials] = Depends(security)
@ -85,11 +70,9 @@ async def get_current_user(
        }
    # Get additional user details from database
    is_2fa_expr = "is_2fa_enabled" if _users_column_exists("is_2fa_enabled") else "FALSE AS is_2fa_enabled"
    user_details = execute_query_single(
-        f"SELECT email, full_name, {is_2fa_expr} FROM users WHERE user_id = %s",
+        "SELECT email, full_name, is_2fa_enabled FROM users WHERE user_id = %s",
-        (user_id,),
+        (user_id,))
    )
    return {
        "id": user_id,
--- a/app/core/auth_service.py
+++ b/app/core/auth_service.py
@ -15,28 +15,6 @@ import logging
 logger = logging.getLogger(__name__)
 _users_column_cache: Dict[str, bool] = {}
 def _users_column_exists(column_name: str) -> bool:
    if column_name in _users_column_cache:
        return _users_column_cache[column_name]
    result = execute_query_single(
        """
        SELECT 1
        FROM information_schema.columns
        WHERE table_schema = 'public'
          AND table_name = 'users'
          AND column_name = %s
        LIMIT 1
        """,
        (column_name,),
    )
    exists = bool(result)
    _users_column_cache[column_name] = exists
    return exists
 # JWT Settings
 SECRET_KEY = settings.JWT_SECRET_KEY
 ALGORITHM = "HS256"
@ -48,11 +26,6 @@ pwd_context = CryptContext(schemes=["pbkdf2_sha256", "bcrypt_sha256", "bcrypt"],
 class AuthService:
    """Service for authentication and authorization"""
    @staticmethod
    def is_2fa_supported() -> bool:
        """Return True only when required 2FA columns exist in users table."""
        return _users_column_exists("is_2fa_enabled") and _users_column_exists("totp_secret")
    @staticmethod
    def hash_password(password: str) -> str:
        """
@ -116,9 +89,6 @@ class AuthService:
    @staticmethod
    def setup_user_2fa(user_id: int, username: str) -> Dict:
        """Create and store a new TOTP secret (not enabled until verified)"""
        if not AuthService.is_2fa_supported():
            raise RuntimeError("2FA columns missing in users table")
        secret = AuthService.generate_2fa_secret()
        execute_update(
            "UPDATE users SET totp_secret = %s, is_2fa_enabled = FALSE, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
@ -133,9 +103,6 @@ class AuthService:
    @staticmethod
    def enable_user_2fa(user_id: int, otp_code: str) -> bool:
        """Enable 2FA after verifying TOTP code"""
        if not (_users_column_exists("totp_secret") and _users_column_exists("is_2fa_enabled")):
            return False
        user = execute_query_single(
            "SELECT totp_secret FROM users WHERE user_id = %s",
            (user_id,)
@ -156,9 +123,6 @@ class AuthService:
    @staticmethod
    def disable_user_2fa(user_id: int, otp_code: str) -> bool:
        """Disable 2FA after verifying TOTP code"""
        if not (_users_column_exists("totp_secret") and _users_column_exists("is_2fa_enabled")):
            return False
        user = execute_query_single(
            "SELECT totp_secret FROM users WHERE user_id = %s",
            (user_id,)
@ -187,7 +151,6 @@ class AuthService:
        if not user:
            return False
        if _users_column_exists("is_2fa_enabled") and _users_column_exists("totp_secret"):
        execute_update(
            "UPDATE users SET is_2fa_enabled = FALSE, totp_secret = NULL, updated_at = CURRENT_TIMESTAMP WHERE user_id = %s",
            (user_id,)
@ -293,18 +256,13 @@ class AuthService:
        request_username = (username or "").strip().lower()
        # Get user
        is_2fa_expr = "is_2fa_enabled" if _users_column_exists("is_2fa_enabled") else "FALSE AS is_2fa_enabled"
        totp_expr = "totp_secret" if _users_column_exists("totp_secret") else "NULL::text AS totp_secret"
        last_2fa_expr = "last_2fa_at" if _users_column_exists("last_2fa_at") else "NULL::timestamp AS last_2fa_at"
        user = execute_query_single(
-            f"""SELECT user_id, username, email, password_hash, full_name,
+            """SELECT user_id, username, email, password_hash, full_name,
                      is_active, is_superadmin, failed_login_attempts, locked_until,
-                      {is_2fa_expr}, {totp_expr}, {last_2fa_expr}
+                      is_2fa_enabled, totp_secret, last_2fa_at
               FROM users
               WHERE username = %s OR email = %s""",
-            (username, username),
+            (username, username))
        )
        if not user:
            # Shadow Admin fallback (only when no regular user matches)
@ -409,7 +367,6 @@ class AuthService:
                    logger.warning(f"❌ Login failed: Invalid 2FA - {username}")
                    return None, "Invalid 2FA code"
                if _users_column_exists("last_2fa_at"):
                execute_update(
                    "UPDATE users SET last_2fa_at = CURRENT_TIMESTAMP WHERE user_id = %s",
                    (user['user_id'],)
@ -459,9 +416,6 @@ class AuthService:
    @staticmethod
    def is_user_2fa_enabled(user_id: int) -> bool:
        """Check if user has 2FA enabled"""
        if not _users_column_exists("is_2fa_enabled"):
            return False
        user = execute_query_single(
            "SELECT is_2fa_enabled FROM users WHERE user_id = %s",
            (user_id,)
--- a/app/core/database.py
+++ b/app/core/database.py
@ -6,7 +6,6 @@ PostgreSQL connection and helpers using psycopg2
 import psycopg2
 from psycopg2.extras import RealDictCursor
 from psycopg2.pool import SimpleConnectionPool
 from functools import lru_cache
 from typing import Optional
 import logging
@ -129,34 +128,3 @@ def execute_query_single(query: str, params: tuple = None):
    """Execute query and return single row (backwards compatibility for fetchone=True)"""
    result = execute_query(query, params)
    return result[0] if result and len(result) > 0 else None
@lru_cache(maxsize=256)
 def table_has_column(table_name: str, column_name: str, schema: str = "public") -> bool:
    """Return whether a column exists in the current database schema."""
    conn = get_db_connection()
    try:
        with conn.cursor() as cursor:
            cursor.execute(
                """
                SELECT 1
                FROM information_schema.columns
                WHERE table_schema = %s
                  AND table_name = %s
                  AND column_name = %s
                LIMIT 1
                """,
                (schema, table_name, column_name),
            )
            return cursor.fetchone() is not None
    except Exception as e:
        logger.warning(
            "Schema lookup failed for %s.%s.%s: %s",
            schema,
            table_name,
            column_name,
            e,
        )
        return False
    finally:
        release_db_connection(conn)
--- a/app/dashboard/backend/views.py
+++ b/app/dashboard/backend/views.py
@ -125,24 +125,10 @@ async def dashboard(request: Request):
    from app.core.database import execute_query
    try:
    result = execute_query_single(unknown_query)
    unknown_count = result['count'] if result else 0
    except Exception as exc:
        if "tticket_worklog" in str(exc):
            logger.warning("⚠️ tticket_worklog table not found; defaulting unknown worklog count to 0")
            unknown_count = 0
        else:
            raise
    try:
    raw_alerts = execute_query(bankruptcy_query) or []
    except Exception as exc:
        if "email_messages" in str(exc):
            logger.warning("⚠️ email_messages table not found; skipping bankruptcy alerts")
            raw_alerts = []
        else:
            raise
    bankruptcy_alerts = []
    for alert in raw_alerts:
--- a/app/emails/backend/router.py
+++ b/app/emails/backend/router.py
@ -18,8 +18,6 @@ logger = logging.getLogger(__name__)
 router = APIRouter()
 ALLOWED_SAG_EMAIL_RELATION_TYPES = {"mail"}
 # Pydantic Models
 class EmailListItem(BaseModel):
@ -38,8 +36,6 @@ class EmailListItem(BaseModel):
    rule_name: Optional[str] = None
    supplier_name: Optional[str] = None
    customer_name: Optional[str] = None
    linked_case_id: Optional[int] = None
    linked_case_title: Optional[str] = None
 class EmailAttachment(BaseModel):
@ -83,7 +79,6 @@ class EmailDetail(BaseModel):
    attachments: List[EmailAttachment] = []
    customer_name: Optional[str] = None
    supplier_name: Optional[str] = None
    linked_case_title: Optional[str] = None
 class EmailRule(BaseModel):
@ -165,12 +160,14 @@ class CreateSagFromEmailRequest(BaseModel):
    ansvarlig_bruger_id: Optional[int] = None
    assigned_group_id: Optional[int] = None
    created_by_user_id: int = 1
-    relation_type: str = "mail"
+    relation_type: str = "kommentar"
 class LinkEmailToSagRequest(BaseModel):
    sag_id: int
-    relation_type: str = "mail"
+    relation_type: str = "kommentar"
    note: Optional[str] = None
    forfatter: str = "E-mail Motor"
    mark_processed: bool = True
@ -305,16 +302,13 @@ async def list_emails(
                em.received_date, em.classification, em.confidence_score, em.status,
                em.is_read, em.has_attachments, em.attachment_count,
                em.body_text, em.body_html,
                em.linked_case_id,
                er.name as rule_name,
                v.name as supplier_name,
-                c.name as customer_name,
+                c.name as customer_name
                s.titel AS linked_case_title
            FROM email_messages em
            LEFT JOIN email_rules er ON em.rule_id = er.id
            LEFT JOIN vendors v ON em.supplier_id = v.id
            LEFT JOIN customers c ON em.customer_id = c.id
            LEFT JOIN sag_sager s ON em.linked_case_id = s.id
            WHERE {where_sql}
            ORDER BY em.received_date DESC
            LIMIT %s OFFSET %s
@ -337,12 +331,10 @@ async def get_email(email_id: int):
        query = """
            SELECT em.*,
                   c.name AS customer_name,
-                   v.name AS supplier_name,
+                   v.name AS supplier_name
                   s.titel AS linked_case_title
            FROM email_messages em
            LEFT JOIN customers c ON em.customer_id = c.id
            LEFT JOIN vendors v ON em.supplier_id = v.id
            LEFT JOIN sag_sager s ON em.linked_case_id = s.id
            WHERE em.id = %s AND em.deleted_at IS NULL
        """
        result = execute_query(query, (email_id,))
@ -588,9 +580,23 @@ async def create_sag_from_email(email_id: int, payload: CreateSagFromEmailReques
                (sag_id, payload.contact_id, 'primary')
            )
-        relation_type = (payload.relation_type or 'mail').strip().lower()
+        relation_type = (payload.relation_type or 'kommentar').strip().lower()
-        if relation_type not in ALLOWED_SAG_EMAIL_RELATION_TYPES:
+        if relation_type in {'kommentar', 'intern_note', 'kundeopdatering'}:
-            raise HTTPException(status_code=400, detail="relation_type must be 'mail'")
+            system_note = (
                f"E-mail knyttet som {relation_type}.\n"
                f"Emne: {email_data.get('subject') or '(ingen emne)'}\n"
                f"Fra: {email_data.get('sender_email') or '(ukendt)'}"
            )
            if payload.secondary_label:
                system_note += f"\nLabel: {payload.secondary_label.strip()[:60]}"
            execute_update(
                """
                INSERT INTO sag_kommentarer (sag_id, forfatter, indhold, er_system_besked)
                VALUES (%s, %s, %s, %s)
                """,
                (sag_id, 'E-mail Motor', system_note, True)
            )
        return {
            "success": True,
@ -657,9 +663,20 @@ async def link_email_to_sag(email_id: int, payload: LinkEmailToSagRequest):
                (payload.sag_id, email_id)
            )
-        relation_type = (payload.relation_type or 'mail').strip().lower()
+        relation_type = (payload.relation_type or 'kommentar').strip().lower()
-        if relation_type not in ALLOWED_SAG_EMAIL_RELATION_TYPES:
+        if relation_type in {'kommentar', 'intern_note', 'kundeopdatering'}:
-            raise HTTPException(status_code=400, detail="relation_type must be 'mail'")
+            email_data = email_row[0]
            note = payload.note or (
                f"E-mail knyttet som {relation_type}. "
                f"Emne: {email_data.get('subject') or '(ingen emne)'}"
            )
            execute_update(
                """
                INSERT INTO sag_kommentarer (sag_id, forfatter, indhold, er_system_besked)
                VALUES (%s, %s, %s, %s)
                """,
                (payload.sag_id, payload.forfatter, note, True)
            )
        return {
            "success": True,
--- a/app/emails/frontend/emails.html
+++ b/app/emails/frontend/emails.html
@ -555,27 +555,6 @@
        flex-wrap: wrap;
    }
    .quick-action-row-case .btn {
        min-height: 40px;
    }
    @media (max-width: 576px) {
        .quick-action-row-case {
            display: grid;
            grid-template-columns: 1fr 1fr;
            gap: 0.5rem;
        }
        .quick-action-row-case .btn {
            width: 100%;
        }
        .quick-action-row-case .btn:nth-child(1),
        .quick-action-row-case .btn:nth-child(2) {
            grid-column: 1 / -1;
        }
    }
    .customer-search-wrap {
        position: relative;
    }
@ -1723,7 +1702,6 @@ function renderEmailList(emailList) {
                        <span class="classification-badge classification-${classification}">
                            ${formatClassification(classification)}
                        </span>
                        ${getCaseBadge(email)}
                        ${getStatusBadge(email)}
                        ${email.confidence_score ? `<small class="text-muted">${Math.round(email.confidence_score * 100)}%</small>` : ''}
                        ${email.has_attachments ? `<span class="text-muted ms-2"><i class="bi bi-paperclip"></i> ${email.attachment_count || ''}</span>` : ''}
@ -1886,13 +1864,6 @@ function renderEmailDetail(email) {
                    <i class="bi bi-clock me-1"></i>${timestamp}
                </div>
            </div>
            ${email.linked_case_id ? `
                <div class="mt-3">
                    <a href="/sag/${email.linked_case_id}" class="badge bg-primary-subtle text-primary-emphasis text-decoration-none">
                        <i class="bi bi-link-45deg me-1"></i>SAG-${email.linked_case_id}${email.linked_case_title ? `: ${escapeHtml(email.linked_case_title)}` : ''}
                    </a>
                </div>
            ` : ''}
        </div>
        <div class="email-actions d-flex justify-content-between align-items-center">
@ -1909,11 +1880,6 @@ function renderEmailDetail(email) {
                <button class="btn btn-sm btn-primary border" onclick="executeWorkflowsForEmail()" title="Kør Workflows">
                    <i class="bi bi-diagram-3 me-1"></i>Workflows
                </button>
                ${email.linked_case_id ? `
                    <a class="btn btn-sm btn-outline-primary border" href="/sag/${email.linked_case_id}" title="Åbn SAG-${email.linked_case_id}">
                        <i class="bi bi-box-arrow-up-right me-1"></i>Sag
                    </a>
                ` : ''}
                <button class="btn btn-sm btn-light border text-danger" onclick="deleteEmail()" title="Slet">
                    <i class="bi bi-trash"></i>
                </button>
@ -2089,7 +2055,7 @@ function renderEmailAnalysis(email) {
                </div>
            </div>
-            <div class="quick-action-row quick-action-row-case mt-3">
+            <div class="quick-action-row mt-3">
                <button class="btn btn-sm btn-primary" onclick="createCaseFromCurrentForm()">
                    <i class="bi bi-plus-circle me-1"></i>Opret Ny Sag
                </button>
@ -2107,7 +2073,15 @@ function renderEmailAnalysis(email) {
                    <datalist id="existingSagResults"></datalist>
                    <input id="existingSagId" type="hidden" value="">
                </div>
-                <button class="btn btn-sm btn-primary mt-2 w-100" onclick="linkCurrentEmailToExistingSag()">
+                <div class="suggestion-field full mt-2">
                    <label for="existingSagRelationType">Tilføj mail som</label>
                    <select id="existingSagRelationType">
                        <option value="kommentar">Kommentar</option>
                        <option value="intern_note">Intern note</option>
                        <option value="kundeopdatering">Kundeopdatering</option>
                    </select>
                </div>
                <button class="btn btn-sm btn-primary mt-2" onclick="linkCurrentEmailToExistingSag()">
                    <i class="bi bi-link me-1"></i>Tilknyt Sag
                </button>
            </div>
@ -2309,7 +2283,7 @@ function getCaseFormPayload() {
        priority: document.getElementById('casePriority')?.value || 'normal',
        ansvarlig_bruger_id: document.getElementById('caseAssignee')?.value ? Number(document.getElementById('caseAssignee').value) : null,
        assigned_group_id: document.getElementById('caseGroup')?.value ? Number(document.getElementById('caseGroup').value) : null,
-        relation_type: 'mail'
+        relation_type: 'kommentar'
    };
 }
@ -2357,7 +2331,7 @@ async function linkCurrentEmailToExistingSag() {
            headers: { 'Content-Type': 'application/json' },
            body: JSON.stringify({
                sag_id: Number(selectedSagId),
-                relation_type: 'mail'
+                relation_type: document.getElementById('existingSagRelationType')?.value || 'kommentar'
            })
        });
@ -3222,15 +3196,6 @@ function getStatusBadge(email) {
    return '';
 }
 function getCaseBadge(email) {
    if (!email.linked_case_id) {
        return '';
    }
    const title = email.linked_case_title ? ` title="${escapeHtml(email.linked_case_title)}"` : '';
    return `<a href="/sag/${email.linked_case_id}" class="badge bg-primary-subtle text-primary-emphasis text-decoration-none ms-1"${title}>SAG-${email.linked_case_id}</a>`;
 }
 function getFileIcon(contentType) {
    if (contentType?.includes('pdf')) return 'pdf';
    if (contentType?.includes('image')) return 'image';
--- a/app/jobs/process_subscriptions.py
+++ b/app/jobs/process_subscriptions.py
@ -7,9 +7,11 @@ Runs daily at 04:00
 import logging
 from datetime import datetime, date
 from decimal import Decimal
 import json
 from dateutil.relativedelta import relativedelta
 from app.core.config import settings
 from app.core.database import execute_query, get_db_connection
 logger = logging.getLogger(__name__)
@ -17,11 +19,11 @@ logger = logging.getLogger(__name__)
 async def process_subscriptions():
    """
-    Main job: Process subscriptions due for invoicing.
+    Main job: Process subscriptions due for invoicing
-    - Find active subscriptions where next_invoice_date <= today
+    - Find active subscriptions where next_invoice_date <= TODAY
-    - Skip subscriptions blocked for invoicing (missing asset/serial)
+    - Create ordre draft with line items from subscription
-    - Aggregate eligible subscriptions into one ordre_draft per customer + merge key + due date + billing direction
+    - Advance period_start and next_invoice_date based on billing_interval
-    - Advance period_start and next_invoice_date for processed subscriptions
+    - Log all actions for audit trail
    """
    try:
@ -37,14 +39,9 @@ async def process_subscriptions():
                c.name AS customer_name,
                s.product_name,
                s.billing_interval,
                s.billing_direction,
                s.advance_months,
                s.price,
                s.next_invoice_date,
                s.period_start,
                s.invoice_merge_key,
                s.billing_blocked,
                s.billing_block_reason,
                COALESCE(
                    (
                        SELECT json_agg(
@ -54,12 +51,7 @@ async def process_subscriptions():
                                'quantity', si.quantity,
                                'unit_price', si.unit_price,
                                'line_total', si.line_total,
-                                'product_id', si.product_id,
+                                'product_id', si.product_id
                                'asset_id', si.asset_id,
                                'billing_blocked', si.billing_blocked,
                                'billing_block_reason', si.billing_block_reason,
                                'period_from', si.period_from,
                                'period_to', si.period_to
                            ) ORDER BY si.id
                        )
                        FROM sag_subscription_items si
@ -83,93 +75,41 @@ async def process_subscriptions():
        logger.info(f"📋 Found {len(subscriptions)} subscription(s) to process")
        blocked_count = 0
        processed_count = 0
        error_count = 0
        grouped_subscriptions = {}
        for sub in subscriptions:
            if sub.get('billing_blocked'):
                blocked_count += 1
                logger.warning(
                    "⚠️ Subscription %s skipped due to billing block: %s",
                    sub.get('id'),
                    sub.get('billing_block_reason') or 'unknown reason'
                )
                continue
            group_key = (
                int(sub['customer_id']),
                str(sub.get('invoice_merge_key') or f"cust-{sub['customer_id']}"),
                str(sub.get('next_invoice_date')),
                str(sub.get('billing_direction') or 'forward'),
            )
            grouped_subscriptions.setdefault(group_key, []).append(sub)
        for group in grouped_subscriptions.values():
            try:
-                count = await _process_subscription_group(group)
+                await _process_single_subscription(sub)
-                processed_count += count
+                processed_count += 1
            except Exception as e:
-                logger.error("❌ Failed processing subscription group: %s", e, exc_info=True)
+                logger.error(f"❌ Failed to process subscription {sub['id']}: {e}", exc_info=True)
                error_count += 1
-        logger.info(
+        logger.info(f"✅ Subscription processing complete: {processed_count} processed, {error_count} errors")
            "✅ Subscription processing complete: %s processed, %s blocked, %s errors",
            processed_count,
            blocked_count,
            error_count,
        )
    except Exception as e:
        logger.error(f"❌ Subscription processing job failed: {e}", exc_info=True)
-async def _process_subscription_group(subscriptions: list[dict]) -> int:
+async def _process_single_subscription(sub: dict):
-    """Create one aggregated ordre draft for a group of subscriptions and advance all periods."""
+    """Process a single subscription: create ordre draft and advance period"""
-    if not subscriptions:
+    subscription_id = sub['id']
-        return 0
+    logger.info(f"Processing subscription #{subscription_id}: {sub['product_name']} for {sub['customer_name']}")
    first = subscriptions[0]
    customer_id = first['customer_id']
    customer_name = first.get('customer_name') or f"Customer #{customer_id}"
    billing_direction = first.get('billing_direction') or 'forward'
    invoice_aggregate_key = first.get('invoice_merge_key') or f"cust-{customer_id}"
    conn = get_db_connection()
    cursor = conn.cursor()
    try:
-        ordre_lines = []
+        # Convert line_items from JSON to list
        source_subscription_ids = []
        coverage_start = None
        coverage_end = None
        for sub in subscriptions:
            subscription_id = int(sub['id'])
            source_subscription_ids.append(subscription_id)
        line_items = sub.get('line_items', [])
        if isinstance(line_items, str):
            line_items = json.loads(line_items)
-            period_start = sub.get('period_start') or sub.get('next_invoice_date')
+        # Build ordre draft lines_json
-            period_end = _calculate_next_period_start(period_start, sub['billing_interval'])
+        ordre_lines = []
            if coverage_start is None or period_start < coverage_start:
                coverage_start = period_start
            if coverage_end is None or period_end > coverage_end:
                coverage_end = period_end
        for item in line_items:
                if item.get('billing_blocked'):
                    logger.warning(
                        "⚠️ Skipping blocked subscription item %s on subscription %s",
                        item.get('id'),
                        subscription_id,
                    )
                    continue
            product_number = str(item.get('product_id', 'SUB'))
            ordre_lines.append({
                "product": {
@ -179,89 +119,65 @@ async def _process_subscription_group(subscriptions: list[dict]) -> int:
                "quantity": float(item.get('quantity', 1)),
                "unitNetPrice": float(item.get('unit_price', 0)),
                "totalNetAmount": float(item.get('line_total', 0)),
-                    "discountPercentage": 0,
+                "discountPercentage": 0
                    "metadata": {
                        "subscription_id": subscription_id,
                        "asset_id": item.get('asset_id'),
                        "period_from": str(item.get('period_from') or period_start),
                        "period_to": str(item.get('period_to') or period_end),
                    }
            })
-        if not ordre_lines:
+        # Create ordre draft title with period information
-            logger.warning("⚠️ No invoiceable lines in subscription group for customer %s", customer_id)
+        period_start = sub.get('period_start') or sub.get('next_invoice_date')
-            return 0
+        next_period_start = _calculate_next_period_start(period_start, sub['billing_interval'])
-        title = f"Abonnementer: {customer_name}"
+        title = f"Abonnement: {sub['product_name']}"
-        notes = (
+        notes = f"Periode: {period_start} til {next_period_start}\nAbonnement ID: {subscription_id}"
            f"Aggregated abonnement faktura\n"
            f"Kunde: {customer_name}\n"
            f"Coverage: {coverage_start} til {coverage_end}\n"
            f"Subscription IDs: {', '.join(str(sid) for sid in source_subscription_ids)}"
        )
        if sub.get('sag_id'):
            notes += f"\nSag: {sub['sag_name']}"
        # Insert ordre draft
        insert_query = """
            INSERT INTO ordre_drafts (
                title,
                customer_id,
                lines_json,
                notes,
                coverage_start,
                coverage_end,
                billing_direction,
                source_subscription_ids,
                invoice_aggregate_key,
                layout_number,
                created_by_user_id,
                sync_status,
                export_status_json,
                updated_at
-            ) VALUES (%s, %s, %s::jsonb, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s::jsonb, CURRENT_TIMESTAMP)
+            ) VALUES (%s, %s, %s::jsonb, %s, %s, %s, %s::jsonb, CURRENT_TIMESTAMP)
            RETURNING id
        """
        cursor.execute(insert_query, (
            title,
-            customer_id,
+            sub['customer_id'],
            json.dumps(ordre_lines, ensure_ascii=False),
            notes,
            coverage_start,
            coverage_end,
            billing_direction,
            source_subscription_ids,
            invoice_aggregate_key,
            1,  # Default layout
            None,  # System-created
-            'pending',
+            json.dumps({"source": "subscription", "subscription_id": subscription_id}, ensure_ascii=False)
            json.dumps({"source": "subscription", "subscription_ids": source_subscription_ids}, ensure_ascii=False)
        ))
        ordre_id = cursor.fetchone()[0]
-        logger.info(
+        logger.info(f"✅ Created ordre draft #{ordre_id} for subscription #{subscription_id}")
            "✅ Created aggregated ordre draft #%s for %s subscription(s)",
            ordre_id,
            len(source_subscription_ids),
        )
-        for sub in subscriptions:
+        # Calculate new period dates
            subscription_id = int(sub['id'])
        current_period_start = sub.get('period_start') or sub.get('next_invoice_date')
-            new_period_start = _calculate_next_period_start(current_period_start, sub['billing_interval'])
+        new_period_start = next_period_start
        new_next_invoice_date = _calculate_next_period_start(new_period_start, sub['billing_interval'])
-            cursor.execute(
+        # Update subscription with new period dates
-                """
+        update_query = """
            UPDATE sag_subscriptions
            SET period_start = %s,
                next_invoice_date = %s,
                updated_at = CURRENT_TIMESTAMP
            WHERE id = %s
-                """,
+        """
-                (new_period_start, new_next_invoice_date, subscription_id)
+        
-            )
+        cursor.execute(update_query, (new_period_start, new_next_invoice_date, subscription_id))
        conn.commit()
-        return len(source_subscription_ids)
+        logger.info(f"✅ Advanced subscription #{subscription_id}: next invoice {new_next_invoice_date}")
    except Exception as e:
        conn.rollback()
--- a/app/jobs/reconcile_ordre_drafts.py
+++ b/app/jobs/reconcile_ordre_drafts.py
@ -1,119 +0,0 @@
 """
 Reconcile ordre draft sync lifecycle.
 Promotes sync_status based on known economic references on ordre_drafts:
 - pending/failed + economic_order_number -> exported
 - exported + economic_invoice_number -> posted
 """
 import logging
 from typing import Any, Dict, List
 from app.core.database import execute_query, get_db_connection, release_db_connection
 from app.services.economic_service import get_economic_service
 from psycopg2.extras import RealDictCursor
 logger = logging.getLogger(__name__)
 async def reconcile_ordre_drafts_sync_status(apply_changes: bool = True) -> Dict[str, Any]:
    """Reconcile ordre_drafts sync statuses and optionally persist changes."""
    drafts = execute_query(
        """
        SELECT id, sync_status, economic_order_number, economic_invoice_number
        FROM ordre_drafts
        ORDER BY id ASC
        """,
        (),
    ) or []
    changes: List[Dict[str, Any]] = []
    invoice_status_cache: Dict[str, str] = {}
    economic_service = get_economic_service()
    for draft in drafts:
        current = (draft.get("sync_status") or "pending").strip().lower()
        target = current
        if current in {"pending", "failed"} and draft.get("economic_order_number"):
            target = "exported"
        if target == "exported" and draft.get("economic_invoice_number"):
            target = "posted"
        invoice_number = str(draft.get("economic_invoice_number") or "").strip()
        if invoice_number:
            if invoice_number not in invoice_status_cache:
                invoice_status_cache[invoice_number] = await economic_service.get_invoice_lifecycle_status(invoice_number)
            lifecycle = invoice_status_cache[invoice_number]
            if lifecycle == "paid":
                target = "paid"
            elif lifecycle in {"booked", "unpaid"} and target in {"pending", "failed", "exported"}:
                target = "posted"
        if target != current:
            changes.append(
                {
                    "draft_id": draft.get("id"),
                    "from": current,
                    "to": target,
                    "economic_invoice_number": invoice_number or None,
                }
            )
    if apply_changes and changes:
        conn = get_db_connection()
        try:
            with conn.cursor(cursor_factory=RealDictCursor) as cursor:
                for change in changes:
                    cursor.execute(
                        """
                        UPDATE ordre_drafts
                        SET sync_status = %s,
                            last_sync_at = CURRENT_TIMESTAMP,
                            updated_at = CURRENT_TIMESTAMP,
                            last_exported_at = CASE
                                WHEN %s IN ('exported', 'posted', 'paid') THEN CURRENT_TIMESTAMP
                                ELSE last_exported_at
                            END
                        WHERE id = %s
                        """,
                        (change["to"], change["to"], change["draft_id"]),
                    )
                    cursor.execute(
                        """
                        INSERT INTO ordre_draft_sync_events (
                            draft_id,
                            event_type,
                            from_status,
                            to_status,
                            event_payload,
                            created_by_user_id
                        ) VALUES (%s, %s, %s, %s, %s::jsonb, NULL)
                        """,
                        (
                            change["draft_id"],
                            "sync_status_reconcile",
                            change["from"],
                            change["to"],
                            '{"source":"reconcile_job"}',
                        ),
                    )
            conn.commit()
        except Exception:
            conn.rollback()
            raise
        finally:
            release_db_connection(conn)
    logger.info(
        "✅ Reconciled ordre draft sync status: %s changes (%s)",
        len(changes),
        "applied" if apply_changes else "preview",
    )
    return {
        "status": "applied" if apply_changes else "preview",
        "change_count": len(changes),
        "changes": changes,
    }
--- a/app/models/schemas.py
+++ b/app/models/schemas.py
@ -280,7 +280,6 @@ class TodoStepCreate(TodoStepBase):
 class TodoStepUpdate(BaseModel):
    """Schema for updating a todo step"""
    is_done: Optional[bool] = None
    is_next: Optional[bool] = None
 class TodoStep(TodoStepBase):
@ -288,7 +287,6 @@ class TodoStep(TodoStepBase):
    id: int
    sag_id: int
    is_done: bool
    is_next: bool = False
    created_by_user_id: Optional[int] = None
    created_by_name: Optional[str] = None
    created_at: datetime
--- a/app/modules/orders/backend/router.py
+++ b/app/modules/orders/backend/router.py
@ -1,7 +1,6 @@
 import logging
 import json
 from datetime import datetime
 from uuid import uuid4
 from typing import Any, Dict, List, Optional
 from fastapi import APIRouter, HTTPException, Query, Request
@ -12,7 +11,6 @@ from app.modules.orders.backend.service import aggregate_order_lines
 logger = logging.getLogger(__name__)
 router = APIRouter()
 ALLOWED_SYNC_STATUSES = {"pending", "exported", "failed", "posted", "paid"}
 class OrdreLineInput(BaseModel):
@ -34,7 +32,6 @@ class OrdreExportRequest(BaseModel):
    notes: Optional[str] = None
    layout_number: Optional[int] = None
    draft_id: Optional[int] = None
    force_export: bool = False
 class OrdreDraftUpsertRequest(BaseModel):
@ -68,42 +65,6 @@ def _get_user_id_from_request(http_request: Request) -> Optional[int]:
        return None
 def _log_sync_event(
    draft_id: int,
    event_type: str,
    from_status: Optional[str],
    to_status: Optional[str],
    event_payload: Dict[str, Any],
    user_id: Optional[int],
 ) -> None:
    """Best-effort logging of sync events for ordre_drafts."""
    try:
        from app.core.database import execute_query
        execute_query(
            """
            INSERT INTO ordre_draft_sync_events (
                draft_id,
                event_type,
                from_status,
                to_status,
                event_payload,
                created_by_user_id
            ) VALUES (%s, %s, %s, %s, %s::jsonb, %s)
            """,
            (
                draft_id,
                event_type,
                from_status,
                to_status,
                json.dumps(event_payload, ensure_ascii=False),
                user_id,
            )
        )
    except Exception as e:
        logger.warning("⚠️ Could not log ordre sync event for draft %s: %s", draft_id, e)
@router.get("/ordre/aggregate")
 async def get_ordre_aggregate(
    customer_id: Optional[int] = Query(None),
@ -134,39 +95,6 @@ async def export_ordre(request: OrdreExportRequest, http_request: Request):
    """Export selected ordre lines to e-conomic draft order."""
    try:
        user_id = _get_user_id_from_request(http_request)
        previous_status = None
        export_idempotency_key = None
        if request.draft_id:
            from app.core.database import execute_query_single
            draft_row = execute_query_single(
                """
                SELECT id, sync_status, export_idempotency_key, export_status_json
                FROM ordre_drafts
                WHERE id = %s
                """,
                (request.draft_id,)
            )
            if not draft_row:
                raise HTTPException(status_code=404, detail="Draft not found")
            previous_status = (draft_row.get("sync_status") or "pending").strip().lower()
            if previous_status in {"exported", "posted", "paid"} and not request.force_export:
                raise HTTPException(
                    status_code=409,
                    detail=f"Draft already exported with status '{previous_status}'. Use force_export=true to retry.",
                )
            export_idempotency_key = draft_row.get("export_idempotency_key") or str(uuid4())
            _log_sync_event(
                request.draft_id,
                "export_attempt",
                previous_status,
                previous_status,
                {"force_export": request.force_export, "idempotency_key": export_idempotency_key},
                user_id,
            )
        line_payload = [line.model_dump() for line in request.lines]
        export_result = await ordre_economic_export_service.export_order(
@ -195,53 +123,15 @@ async def export_ordre(request: OrdreExportRequest, http_request: Request):
                    "timestamp": datetime.utcnow().isoformat(),
                }
            economic_order_number = (
                export_result.get("economic_order_number")
                or export_result.get("order_number")
                or export_result.get("orderNumber")
            )
            economic_invoice_number = (
                export_result.get("economic_invoice_number")
                or export_result.get("invoice_number")
                or export_result.get("invoiceNumber")
            )
            target_sync_status = "pending" if export_result.get("dry_run") else "exported"
            execute_query(
                """
                UPDATE ordre_drafts
                SET export_status_json = %s::jsonb,
                    sync_status = %s,
                    export_idempotency_key = %s,
                    economic_order_number = COALESCE(%s, economic_order_number),
                    economic_invoice_number = COALESCE(%s, economic_invoice_number),
                    last_sync_at = CURRENT_TIMESTAMP,
                    last_exported_at = CURRENT_TIMESTAMP,
                    updated_at = CURRENT_TIMESTAMP
                WHERE id = %s
                """,
-                (
+                (json.dumps(existing_status, ensure_ascii=False), request.draft_id),
                    json.dumps(existing_status, ensure_ascii=False),
                    target_sync_status,
                    export_idempotency_key,
                    str(economic_order_number) if economic_order_number is not None else None,
                    str(economic_invoice_number) if economic_invoice_number is not None else None,
                    request.draft_id,
                ),
            )
            _log_sync_event(
                request.draft_id,
                "export_success",
                previous_status,
                target_sync_status,
                {
                    "dry_run": bool(export_result.get("dry_run")),
                    "idempotency_key": export_idempotency_key,
                    "economic_order_number": economic_order_number,
                    "economic_invoice_number": economic_invoice_number,
                },
                user_id,
            )
        return export_result
@ -261,25 +151,8 @@ async def list_ordre_drafts(
    try:
        query = """
            SELECT id, title, customer_id, notes, layout_number, created_by_user_id,
-                 coverage_start, coverage_end, billing_direction, source_subscription_ids,
+                   created_at, updated_at, last_exported_at
                 invoice_aggregate_key, sync_status, export_idempotency_key,
                 economic_order_number, economic_invoice_number,
                 ev_latest.event_type AS latest_event_type,
                 ev_latest.created_at AS latest_event_at,
                 (
                    SELECT COUNT(*)
                    FROM ordre_draft_sync_events ev
                    WHERE ev.draft_id = ordre_drafts.id
                 ) AS sync_event_count,
                 last_sync_at, created_at, updated_at, last_exported_at
            FROM ordre_drafts
            LEFT JOIN LATERAL (
                SELECT event_type, created_at
                FROM ordre_draft_sync_events
                WHERE draft_id = ordre_drafts.id
                ORDER BY created_at DESC, id DESC
                LIMIT 1
            ) ev_latest ON TRUE
            ORDER BY updated_at DESC, id DESC
            LIMIT %s
        """
@ -329,10 +202,9 @@ async def create_ordre_draft(request: OrdreDraftUpsertRequest, http_request: Req
                notes,
                layout_number,
                created_by_user_id,
                sync_status,
                export_status_json,
                updated_at
-            ) VALUES (%s, %s, %s::jsonb, %s, %s, %s, 'pending', %s::jsonb, CURRENT_TIMESTAMP)
+            ) VALUES (%s, %s, %s::jsonb, %s, %s, %s, %s::jsonb, CURRENT_TIMESTAMP)
            RETURNING *
        """
        params = (
@ -351,172 +223,6 @@ async def create_ordre_draft(request: OrdreDraftUpsertRequest, http_request: Req
        raise HTTPException(status_code=500, detail="Failed to create ordre draft")
@router.get("/ordre/drafts/sync-status/summary")
 async def get_ordre_draft_sync_summary(http_request: Request):
    """Return sync status counters for ordre drafts."""
    try:
        from app.core.database import execute_query_single
        query = """
            SELECT
                COUNT(*) FILTER (WHERE sync_status = 'pending') AS pending_count,
                COUNT(*) FILTER (WHERE sync_status = 'exported') AS exported_count,
                COUNT(*) FILTER (WHERE sync_status = 'failed') AS failed_count,
                COUNT(*) FILTER (WHERE sync_status = 'posted') AS posted_count,
                COUNT(*) FILTER (WHERE sync_status = 'paid') AS paid_count,
                COUNT(*) AS total_count
            FROM ordre_drafts
        """
        return execute_query_single(query, ()) or {
            "pending_count": 0,
            "exported_count": 0,
            "failed_count": 0,
            "posted_count": 0,
            "paid_count": 0,
            "total_count": 0,
        }
    except Exception as e:
        logger.error("❌ Error loading ordre sync summary: %s", e, exc_info=True)
        raise HTTPException(status_code=500, detail="Failed to load sync summary")
@router.patch("/ordre/drafts/{draft_id}/sync-status")
 async def update_ordre_draft_sync_status(draft_id: int, payload: Dict[str, Any], http_request: Request):
    """Update sync lifecycle fields for one ordre draft."""
    try:
        user_id = _get_user_id_from_request(http_request)
        sync_status = (payload.get("sync_status") or "").strip().lower()
        if sync_status not in ALLOWED_SYNC_STATUSES:
            raise HTTPException(status_code=400, detail="Invalid sync_status")
        economic_order_number = payload.get("economic_order_number")
        economic_invoice_number = payload.get("economic_invoice_number")
        export_status_json = payload.get("export_status_json")
        updates = ["sync_status = %s", "last_sync_at = CURRENT_TIMESTAMP", "updated_at = CURRENT_TIMESTAMP"]
        values: List[Any] = [sync_status]
        if economic_order_number is not None:
            updates.append("economic_order_number = %s")
            values.append(str(economic_order_number) if economic_order_number else None)
        if economic_invoice_number is not None:
            updates.append("economic_invoice_number = %s")
            values.append(str(economic_invoice_number) if economic_invoice_number else None)
        if export_status_json is not None:
            updates.append("export_status_json = %s::jsonb")
            values.append(json.dumps(export_status_json, ensure_ascii=False))
        if sync_status in {"exported", "posted", "paid"}:
            updates.append("last_exported_at = CURRENT_TIMESTAMP")
        from app.core.database import execute_query_single
        previous = execute_query_single(
            "SELECT sync_status FROM ordre_drafts WHERE id = %s",
            (draft_id,)
        )
        if not previous:
            raise HTTPException(status_code=404, detail="Draft not found")
        from_status = (previous.get("sync_status") or "pending").strip().lower()
        values.append(draft_id)
        from app.core.database import execute_query
        result = execute_query(
            f"""
            UPDATE ordre_drafts
            SET {', '.join(updates)}
            WHERE id = %s
            RETURNING *
            """,
            tuple(values)
        )
        if not result:
            raise HTTPException(status_code=404, detail="Draft not found")
        _log_sync_event(
            draft_id,
            "sync_status_manual_update",
            from_status,
            sync_status,
            {
                "economic_order_number": economic_order_number,
                "economic_invoice_number": economic_invoice_number,
            },
            user_id,
        )
        return result[0]
    except HTTPException:
        raise
    except Exception as e:
        logger.error("❌ Error updating ordre draft sync status: %s", e, exc_info=True)
        raise HTTPException(status_code=500, detail="Failed to update draft sync status")
@router.get("/ordre/drafts/{draft_id}/sync-events")
 async def list_ordre_draft_sync_events(
    draft_id: int,
    http_request: Request,
    limit: int = Query(100, ge=1, le=500),
    offset: int = Query(0, ge=0),
    event_type: Optional[str] = Query(None),
    from_status: Optional[str] = Query(None),
    to_status: Optional[str] = Query(None),
    from_date: Optional[str] = Query(None),
    to_date: Optional[str] = Query(None),
 ):
    """List audit events for one ordre draft sync lifecycle."""
    try:
        from app.core.database import execute_query
        where_clauses = ["draft_id = %s"]
        params: List[Any] = [draft_id]
        if event_type:
            where_clauses.append("event_type = %s")
            params.append(event_type)
        if from_status:
            where_clauses.append("from_status = %s")
            params.append(from_status)
        if to_status:
            where_clauses.append("to_status = %s")
            params.append(to_status)
        if from_date:
            where_clauses.append("created_at >= %s::timestamp")
            params.append(from_date)
        if to_date:
            where_clauses.append("created_at <= %s::timestamp")
            params.append(to_date)
        count_query = f"""
            SELECT COUNT(*) AS total
            FROM ordre_draft_sync_events
            WHERE {' AND '.join(where_clauses)}
        """
        total_row = execute_query(count_query, tuple(params)) or [{"total": 0}]
        total = int(total_row[0].get("total") or 0)
        data_query = f"""
            SELECT id, draft_id, event_type, from_status, to_status, event_payload, created_by_user_id, created_at
            FROM ordre_draft_sync_events
            WHERE {' AND '.join(where_clauses)}
            ORDER BY created_at DESC, id DESC
            LIMIT %s OFFSET %s
            """
        params.extend([limit, offset])
        rows = execute_query(data_query, tuple(params)) or []
        return {
            "items": rows,
            "total": total,
            "limit": limit,
            "offset": offset,
        }
    except Exception as e:
        logger.error("❌ Error listing ordre draft sync events: %s", e, exc_info=True)
        raise HTTPException(status_code=500, detail="Failed to list sync events")
@router.patch("/ordre/drafts/{draft_id}")
 async def update_ordre_draft(draft_id: int, request: OrdreDraftUpsertRequest, http_request: Request):
    """Update existing ordre draft."""
--- a/app/modules/orders/templates/detail.html
+++ b/app/modules/orders/templates/detail.html
@ -49,30 +49,6 @@
        color: white;
        background: var(--accent);
    }
    .sync-card {
        background: var(--bg-card);
        border-radius: 12px;
        padding: 1rem 1.25rem;
        border: 1px solid rgba(0,0,0,0.06);
        margin-bottom: 1rem;
    }
    .sync-label {
        font-size: 0.8rem;
        text-transform: uppercase;
        color: var(--text-secondary);
        letter-spacing: 0.5px;
        margin-bottom: 0.25rem;
    }
    .sync-value {
        font-weight: 600;
        color: var(--text-primary);
    }
    .event-payload {
        max-width: 360px;
        white-space: pre-wrap;
        word-break: break-word;
        font-size: 0.8rem;
    }
 </style>
 {% endblock %}
@ -96,13 +72,6 @@
        <strong>Safety mode aktiv:</strong> e-conomic eksport er read-only eller dry-run.
    </div>
    <div class="d-flex justify-content-end mb-3">
        <div class="form-check form-switch">
            <input class="form-check-input" type="checkbox" id="forceExportToggle">
            <label class="form-check-label" for="forceExportToggle">Force export (brug kun ved retry)</label>
        </div>
    </div>
    <div class="ordre-header">
        <div class="row g-3">
            <div class="col-md-3">
@ -145,120 +114,6 @@
        <div class="col-md-3"><div class="summary-card"><div class="summary-title">Sidst opdateret</div><div id="updatedAt" class="summary-value">-</div></div></div>
    </div>
    <div class="sync-card">
        <div class="d-flex flex-wrap justify-content-between align-items-center gap-2 mb-3">
            <div>
                <h5 class="mb-1"><i class="bi bi-arrow-repeat me-2"></i>Sync Lifecycle</h5>
                <div class="text-muted small">Manuel statusstyring og audit events for denne ordre</div>
            </div>
            <div class="d-flex gap-2">
                <button class="btn btn-outline-secondary btn-sm" onclick="loadSyncEvents(0)">
                    <i class="bi bi-arrow-clockwise me-1"></i>Opdater events
                </button>
                <button class="btn btn-outline-success btn-sm" onclick="markDraftPaid()">
                    <i class="bi bi-cash-coin me-1"></i>Markér som betalt
                </button>
            </div>
        </div>
        <div class="row g-3 align-items-end mb-3">
            <div class="col-md-3">
                <div class="sync-label">Sync status</div>
                <select id="syncStatusSelect" class="form-select form-select-sm">
                    <option value="pending">pending</option>
                    <option value="exported">exported</option>
                    <option value="failed">failed</option>
                    <option value="posted">posted</option>
                    <option value="paid">paid</option>
                </select>
            </div>
            <div class="col-md-3">
                <div class="sync-label">e-conomic ordre nr.</div>
                <input id="economicOrderNumber" type="text" class="form-control form-control-sm" placeholder="fx 12345">
            </div>
            <div class="col-md-3">
                <div class="sync-label">e-conomic faktura nr.</div>
                <input id="economicInvoiceNumber" type="text" class="form-control form-control-sm" placeholder="fx 998877">
            </div>
            <div class="col-md-3 d-grid">
                <button class="btn btn-primary btn-sm" onclick="updateSyncStatus()">
                    <i class="bi bi-check2-circle me-1"></i>Gem sync status
                </button>
            </div>
        </div>
        <div class="row g-3 mb-3">
            <div class="col-md-3">
                <div class="sync-label">Aktuel status</div>
                <div id="syncStatusBadge" class="sync-value">-</div>
            </div>
            <div class="col-md-3">
                <div class="sync-label">Sidste sync</div>
                <div id="lastSyncAt" class="sync-value">-</div>
            </div>
            <div class="col-md-3">
                <div class="sync-label">Ordrenummer</div>
                <div id="economicOrderNumberView" class="sync-value">-</div>
            </div>
            <div class="col-md-3">
                <div class="sync-label">Fakturanummer</div>
                <div id="economicInvoiceNumberView" class="sync-value">-</div>
            </div>
        </div>
        <div class="row g-2 align-items-end mb-3">
            <div class="col-md-3">
                <label class="form-label mb-1">Event type</label>
                <input id="eventTypeFilter" type="text" class="form-control form-control-sm" placeholder="fx export_success">
            </div>
            <div class="col-md-2">
                <label class="form-label mb-1">Fra status</label>
                <input id="fromStatusFilter" type="text" class="form-control form-control-sm" placeholder="fx pending">
            </div>
            <div class="col-md-2">
                <label class="form-label mb-1">Til status</label>
                <input id="toStatusFilter" type="text" class="form-control form-control-sm" placeholder="fx exported">
            </div>
            <div class="col-md-2">
                <label class="form-label mb-1">Fra dato</label>
                <input id="fromDateFilter" type="date" class="form-control form-control-sm">
            </div>
            <div class="col-md-2">
                <label class="form-label mb-1">Til dato</label>
                <input id="toDateFilter" type="date" class="form-control form-control-sm">
            </div>
            <div class="col-md-1 d-grid">
                <button class="btn btn-outline-primary btn-sm" onclick="loadSyncEvents(0)">
                    <i class="bi bi-funnel"></i>
                </button>
            </div>
        </div>
        <div class="table-responsive">
            <table class="table table-sm align-middle mb-2">
                <thead>
                    <tr>
                        <th>Tidspunkt</th>
                        <th>Type</th>
                        <th>Fra</th>
                        <th>Til</th>
                        <th>Payload</th>
                    </tr>
                </thead>
                <tbody id="syncEventsBody">
                    <tr><td colspan="5" class="text-muted text-center py-3">Indlæser events...</td></tr>
                </tbody>
            </table>
        </div>
        <div class="d-flex justify-content-between align-items-center">
            <div id="syncEventsMeta" class="small text-muted">-</div>
            <div class="d-flex gap-2">
                <button id="eventsPrevBtn" class="btn btn-outline-secondary btn-sm" onclick="changeEventsPage(-1)">Forrige</button>
                <button id="eventsNextBtn" class="btn btn-outline-secondary btn-sm" onclick="changeEventsPage(1)">Næste</button>
            </div>
        </div>
    </div>
    <div class="card">
        <div class="card-body">
            <div class="table-responsive">
@ -283,15 +138,6 @@
            </div>
        </div>
    </div>
    <div class="toast-container position-fixed bottom-0 end-0 p-3" style="z-index: 1080;">
        <div id="detailToast" class="toast align-items-center text-bg-dark border-0" role="alert" aria-live="assertive" aria-atomic="true">
            <div class="d-flex">
                <div class="toast-body" id="detailToastBody">-</div>
                <button type="button" class="btn-close btn-close-white me-2 m-auto" data-bs-dismiss="toast" aria-label="Close"></button>
            </div>
        </div>
    </div>
 </div>
 {% endblock %}
@ -300,27 +146,6 @@
    const draftId = {{ draft_id }};
    let orderData = null;
    let orderLines = [];
    const syncEventsLimit = 10;
    let syncEventsOffset = 0;
    let syncEventsTotal = 0;
    let detailToast = null;
    function showToast(message, variant = 'dark') {
        const toastEl = document.getElementById('detailToast');
        const bodyEl = document.getElementById('detailToastBody');
        if (!toastEl || !bodyEl || typeof bootstrap === 'undefined') {
            console.log(message);
            return;
        }
        toastEl.className = 'toast align-items-center border-0';
        toastEl.classList.add(`text-bg-${variant}`);
        bodyEl.textContent = message;
        if (!detailToast) {
            detailToast = new bootstrap.Toast(toastEl, { delay: 3200 });
        }
        detailToast.show();
    }
    function formatCurrency(value) {
        return new Intl.NumberFormat('da-DK', { style: 'currency', currency: 'DKK' }).format(Number(value || 0));
@ -339,35 +164,6 @@
        return '<span class="badge bg-success">Salg</span>';
    }
    function escapeHtml(value) {
        return String(value || '')
            .replace(/&/g, '&amp;')
            .replace(/</g, '&lt;')
            .replace(/>/g, '&gt;')
            .replace(/"/g, '&quot;')
            .replace(/'/g, '&#39;');
    }
    function syncStatusBadge(status) {
        const normalized = String(status || 'pending').toLowerCase();
        if (normalized === 'paid') return '<span class="badge bg-success">paid</span>';
        if (normalized === 'posted') return '<span class="badge bg-info text-dark">posted</span>';
        if (normalized === 'exported') return '<span class="badge bg-primary">exported</span>';
        if (normalized === 'failed') return '<span class="badge bg-danger">failed</span>';
        return '<span class="badge bg-warning text-dark">pending</span>';
    }
    function refreshSyncPanelFromOrder() {
        document.getElementById('syncStatusSelect').value = (orderData.sync_status || 'pending').toLowerCase();
        document.getElementById('economicOrderNumber').value = orderData.economic_order_number || '';
        document.getElementById('economicInvoiceNumber').value = orderData.economic_invoice_number || '';
        document.getElementById('syncStatusBadge').innerHTML = syncStatusBadge(orderData.sync_status);
        document.getElementById('lastSyncAt').textContent = formatDate(orderData.last_sync_at);
        document.getElementById('economicOrderNumberView').textContent = orderData.economic_order_number || '-';
        document.getElementById('economicInvoiceNumberView').textContent = orderData.economic_invoice_number || '-';
    }
    function renderLines() {
        const tbody = document.getElementById('linesTableBody');
        if (!orderLines.length) {
@ -515,142 +311,10 @@
            document.getElementById('updatedAt').textContent = formatDate(orderData.updated_at);
            renderLines();
            refreshSyncPanelFromOrder();
            await loadConfig();
            await loadSyncEvents(syncEventsOffset);
        } catch (error) {
            console.error(error);
-            showToast(`Fejl: ${error.message}`, 'danger');
+            alert(`Fejl: ${error.message}`);
        }
    }
    async function updateSyncStatus() {
        const payload = {
            sync_status: (document.getElementById('syncStatusSelect').value || 'pending').trim().toLowerCase(),
            economic_order_number: document.getElementById('economicOrderNumber').value.trim() || null,
            economic_invoice_number: document.getElementById('economicInvoiceNumber').value.trim() || null,
        };
        try {
            const res = await fetch(`/api/v1/ordre/drafts/${draftId}/sync-status`, {
                method: 'PATCH',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify(payload),
            });
            const data = await res.json();
            if (!res.ok) throw new Error(data.detail || 'Kunne ikke opdatere sync status');
            orderData = data;
            refreshSyncPanelFromOrder();
            await loadSyncEvents(0);
            showToast('Sync status opdateret', 'success');
        } catch (error) {
            showToast(`Fejl: ${error.message}`, 'danger');
        }
    }
    async function markDraftPaid() {
        if (!confirm('Markér denne ordre som betalt (kun hvis status er posted)?')) return;
        try {
            const res = await fetch('/api/v1/billing/drafts/reconcile-sync-status', {
                method: 'POST',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify({ apply: true, mark_paid_ids: [draftId] }),
            });
            const data = await res.json();
            if (!res.ok) throw new Error(data.detail || 'Kunne ikke markere som betalt');
            await loadOrder();
            if ((orderData.sync_status || '').toLowerCase() !== 'paid') {
                showToast('Ingen statusændring. Ordren skal være i status posted før den kan markeres som paid.', 'warning');
                return;
            }
            showToast('Ordre markeret som betalt', 'success');
        } catch (error) {
            showToast(`Fejl: ${error.message}`, 'danger');
        }
    }
    function buildEventsQuery(offset) {
        const params = new URLSearchParams();
        params.set('limit', String(syncEventsLimit));
        params.set('offset', String(Math.max(0, offset || 0)));
        const eventType = document.getElementById('eventTypeFilter').value.trim();
        const fromStatus = document.getElementById('fromStatusFilter').value.trim();
        const toStatus = document.getElementById('toStatusFilter').value.trim();
        const fromDate = document.getElementById('fromDateFilter').value;
        const toDate = document.getElementById('toDateFilter').value;
        if (eventType) params.set('event_type', eventType);
        if (fromStatus) params.set('from_status', fromStatus);
        if (toStatus) params.set('to_status', toStatus);
        if (fromDate) params.set('from_date', fromDate);
        if (toDate) params.set('to_date', toDate);
        return params.toString();
    }
    function renderSyncEvents(items) {
        const body = document.getElementById('syncEventsBody');
        if (!Array.isArray(items) || items.length === 0) {
            body.innerHTML = '<tr><td colspan="5" class="text-muted text-center py-3">Ingen events fundet</td></tr>';
            return;
        }
        body.innerHTML = items.map((event) => {
            const payload = typeof event.event_payload === 'object'
                ? JSON.stringify(event.event_payload, null, 2)
                : String(event.event_payload || '');
            return `
                <tr>
                    <td>${formatDate(event.created_at)}</td>
                    <td><span class="badge bg-light text-dark border">${escapeHtml(event.event_type || '-')}</span></td>
                    <td>${escapeHtml(event.from_status || '-')}</td>
                    <td>${escapeHtml(event.to_status || '-')}</td>
                    <td><pre class="event-payload mb-0">${escapeHtml(payload)}</pre></td>
                </tr>
            `;
        }).join('');
    }
    function updateEventsPager() {
        const start = syncEventsTotal === 0 ? 0 : syncEventsOffset + 1;
        const end = Math.min(syncEventsOffset + syncEventsLimit, syncEventsTotal);
        document.getElementById('syncEventsMeta').textContent = `Viser ${start}-${end} af ${syncEventsTotal}`;
        document.getElementById('eventsPrevBtn').disabled = syncEventsOffset <= 0;
        document.getElementById('eventsNextBtn').disabled = syncEventsOffset + syncEventsLimit >= syncEventsTotal;
    }
    function changeEventsPage(delta) {
        const nextOffset = syncEventsOffset + (delta * syncEventsLimit);
        if (nextOffset < 0 || nextOffset >= syncEventsTotal) {
            return;
        }
        loadSyncEvents(nextOffset);
    }
    async function loadSyncEvents(offset = 0) {
        syncEventsOffset = Math.max(0, offset);
        const body = document.getElementById('syncEventsBody');
        body.innerHTML = '<tr><td colspan="5" class="text-muted text-center py-3">Indlæser events...</td></tr>';
        try {
            const query = buildEventsQuery(syncEventsOffset);
            const res = await fetch(`/api/v1/ordre/drafts/${draftId}/sync-events?${query}`);
            const data = await res.json();
            if (!res.ok) throw new Error(data.detail || 'Kunne ikke hente sync events');
            syncEventsTotal = Number(data.total || 0);
            renderSyncEvents(data.items || []);
            updateEventsPager();
        } catch (error) {
            body.innerHTML = `<tr><td colspan="5" class="text-danger text-center py-3">${escapeHtml(error.message)}</td></tr>`;
            syncEventsTotal = 0;
            updateEventsPager();
        }
    }
@ -688,22 +352,22 @@
            const data = await res.json();
            if (!res.ok) throw new Error(data.detail || 'Kunne ikke gemme ordre');
-            showToast('Ordre gemt', 'success');
+            alert('Ordre gemt');
            await loadOrder();
        } catch (err) {
-            showToast(`Kunne ikke gemme ordre: ${err.message}`, 'danger');
+            alert(`Kunne ikke gemme ordre: ${err.message}`);
        }
    }
    async function exportOrder() {
        const customerId = Number(document.getElementById('customerId').value || 0);
        if (!customerId) {
-            showToast('Angiv kunde ID før eksport', 'warning');
+            alert('Angiv kunde ID før eksport');
            return;
        }
        if (!orderLines.length) {
-            showToast('Ingen linjer at eksportere', 'warning');
+            alert('Ingen linjer at eksportere');
            return;
        }
@ -724,7 +388,6 @@
            notes: document.getElementById('orderNotes').value || null,
            layout_number: Number(document.getElementById('layoutNumber').value || 0) || null,
            draft_id: draftId,
            force_export: document.getElementById('forceExportToggle').checked,
        };
        try {
@ -738,11 +401,11 @@
                throw new Error(data.detail || 'Eksport fejlede');
            }
-            showToast(data.message || 'Eksport udført', data.dry_run ? 'warning' : 'success');
+            alert(data.message || 'Eksport udført');
            await loadOrder();
        } catch (err) {
            console.error(err);
-            showToast(`Eksport fejlede: ${err.message}`, 'danger');
+            alert(`Eksport fejlede: ${err.message}`);
        }
    }
--- a/app/modules/orders/templates/list.html
+++ b/app/modules/orders/templates/list.html
@ -36,31 +36,6 @@
    .order-row:hover {
        background-color: rgba(var(--accent-rgb, 15, 76, 117), 0.05);
    }
    .sync-actions {
        display: flex;
        align-items: center;
        gap: 0.35rem;
    }
    .sync-actions .form-select {
        min-width: 128px;
    }
    .latest-event {
        max-width: 210px;
        white-space: nowrap;
        overflow: hidden;
        text-overflow: ellipsis;
    }
    .selected-counter {
        display: inline-flex;
        align-items: center;
        padding: 0.25rem 0.6rem;
        border-radius: 999px;
        border: 1px solid var(--accent);
        color: var(--accent);
        background: rgba(var(--accent-rgb, 15, 76, 117), 0.08);
        font-size: 0.85rem;
        font-weight: 600;
    }
 </style>
 {% endblock %}
@ -73,16 +48,6 @@
        </div>
        <div class="d-flex gap-2">
            <a href="/ordre/create/new" class="btn btn-success"><i class="bi bi-plus-circle me-1"></i>Opret ny ordre</a>
            <select id="syncStatusFilter" class="form-select" style="min-width: 170px;" onchange="renderOrders()">
                <option value="all">Alle sync-status</option>
                <option value="pending">pending</option>
                <option value="exported">exported</option>
                <option value="failed">failed</option>
                <option value="posted">posted</option>
                <option value="paid">paid</option>
            </select>
            <span id="selectedCountBadge" class="selected-counter">Valgte: 0</span>
            <button class="btn btn-outline-success" onclick="markSelectedOrdersPaid()"><i class="bi bi-cash-stack me-1"></i>Markér valgte som betalt</button>
            <button class="btn btn-outline-primary" onclick="loadOrders()"><i class="bi bi-arrow-clockwise me-1"></i>Opdater</button>
        </div>
    </div>
@ -100,7 +65,6 @@
                <table class="table table-hover align-middle">
                    <thead>
                        <tr>
                            <th style="width: 42px;"><input id="selectAllOrders" type="checkbox" onchange="toggleSelectAll(this.checked)"></th>
                            <th>Ordre #</th>
                            <th>Titel</th>
                            <th>Kunde</th>
@ -108,53 +72,23 @@
                            <th>Oprettet</th>
                            <th>Sidst opdateret</th>
                            <th>Sidst eksporteret</th>
                            <th>Seneste event</th>
                            <th>Status</th>
                            <th>Sync</th>
                            <th>Handlinger</th>
                        </tr>
                    </thead>
                    <tbody id="ordersTableBody">
-                        <tr><td colspan="12" class="text-muted text-center py-4">Indlæser...</td></tr>
+                        <tr><td colspan="9" class="text-muted text-center py-4">Indlæser...</td></tr>
                    </tbody>
                </table>
            </div>
        </div>
    </div>
    <div class="toast-container position-fixed bottom-0 end-0 p-3" style="z-index: 1080;">
        <div id="ordersToast" class="toast align-items-center text-bg-dark border-0" role="alert" aria-live="assertive" aria-atomic="true">
            <div class="d-flex">
                <div class="toast-body" id="ordersToastBody">-</div>
                <button type="button" class="btn-close btn-close-white me-2 m-auto" data-bs-dismiss="toast" aria-label="Close"></button>
            </div>
        </div>
    </div>
 </div>
 {% endblock %}
 {% block extra_js %}
 <script>
    let orders = [];
    let ordersToast = null;
    let selectedOrderIds = new Set();
    function showToast(message, variant = 'dark') {
        const toastEl = document.getElementById('ordersToast');
        const bodyEl = document.getElementById('ordersToastBody');
        if (!toastEl || !bodyEl || typeof bootstrap === 'undefined') {
            console.log(message);
            return;
        }
        toastEl.className = 'toast align-items-center border-0';
        toastEl.classList.add(`text-bg-${variant}`);
        bodyEl.textContent = message;
        if (!ordersToast) {
            ordersToast = new bootstrap.Toast(toastEl, { delay: 2800 });
        }
        ordersToast.show();
    }
    function formatDate(dateStr) {
        if (!dateStr) return '-';
@ -162,48 +96,23 @@
        return date.toLocaleDateString('da-DK', { day: '2-digit', month: '2-digit', year: 'numeric', hour: '2-digit', minute: '2-digit' });
    }
    function getFilteredOrders() {
        const filter = (document.getElementById('syncStatusFilter')?.value || 'all').toLowerCase();
        if (filter === 'all') return orders;
        return orders.filter(order => String(order.sync_status || 'pending').toLowerCase() === filter);
    }
    function renderOrders() {
        const visibleOrders = getFilteredOrders();
        const tbody = document.getElementById('ordersTableBody');
-        if (!orders.length || !visibleOrders.length) {
+        if (!orders.length) {
-            const message = orders.length
+            tbody.innerHTML = '<tr><td colspan="9" class="text-muted text-center py-4">Ingen ordre fundet</td></tr>';
-                ? 'Ingen ordre matcher det valgte filter'
+            updateSummary();
                : 'Ingen ordre fundet';
            tbody.innerHTML = `<tr><td colspan="12" class="text-muted text-center py-4">${message}</td></tr>`;
            updateSummary(visibleOrders);
            syncSelectAllCheckbox(visibleOrders);
            return;
        }
-        tbody.innerHTML = visibleOrders.map(order => {
+        tbody.innerHTML = orders.map(order => {
            const lines = Array.isArray(order.lines_json) ? order.lines_json : [];
            const hasExported = order.last_exported_at ? true : false;
            const statusBadge = hasExported 
                ? '<span class="badge bg-success">Eksporteret</span>' 
                : '<span class="badge bg-warning text-dark">Ikke eksporteret</span>';
            const syncStatus = String(order.sync_status || 'pending').toLowerCase();
            let syncBadge = '<span class="badge bg-warning text-dark">pending</span>';
            if (syncStatus === 'failed') syncBadge = '<span class="badge bg-danger">failed</span>';
            if (syncStatus === 'exported') syncBadge = '<span class="badge bg-primary">exported</span>';
            if (syncStatus === 'posted') syncBadge = '<span class="badge bg-info text-dark">posted</span>';
            if (syncStatus === 'paid') syncBadge = '<span class="badge bg-success">paid</span>';
            const isChecked = selectedOrderIds.has(order.id);
            const latestEventType = order.latest_event_type || '-';
            const latestEventAt = order.latest_event_at ? formatDate(order.latest_event_at) : '-';
            return `
                <tr class="order-row" onclick="window.location.href='/ordre/${order.id}'">
                    <td onclick="event.stopPropagation();">
                        <input type="checkbox" ${isChecked ? 'checked' : ''} onchange="toggleOrderSelection(${order.id}, this.checked)">
                    </td>
                    <td><strong>#${order.id}</strong></td>
                    <td>${order.title || '-'}</td>
                    <td>${order.customer_id ? `Kunde ${order.customer_id}` : '-'}</td>
@ -211,31 +120,7 @@
                    <td>${formatDate(order.created_at)}</td>
                    <td>${formatDate(order.updated_at)}</td>
                    <td>${formatDate(order.last_exported_at)}</td>
                    <td class="latest-event" title="${latestEventType} · ${latestEventAt}">
                        <div class="small fw-semibold">${latestEventType}</div>
                        <div class="small text-muted">${latestEventAt}</div>
                    </td>
                    <td>${statusBadge}</td>
                    <td>
                        <div class="sync-actions" onclick="event.stopPropagation();">
                            <span>${syncBadge}</span>
                            <select class="form-select form-select-sm" id="syncStatus-${order.id}">
                                <option value="pending" ${syncStatus === 'pending' ? 'selected' : ''}>pending</option>
                                <option value="exported" ${syncStatus === 'exported' ? 'selected' : ''}>exported</option>
                                <option value="failed" ${syncStatus === 'failed' ? 'selected' : ''}>failed</option>
                                <option value="posted" ${syncStatus === 'posted' ? 'selected' : ''}>posted</option>
                                <option value="paid" ${syncStatus === 'paid' ? 'selected' : ''}>paid</option>
                            </select>
                            <button class="btn btn-sm btn-outline-primary" title="Gem sync" onclick="saveQuickSyncStatus(${order.id})">
                                <i class="bi bi-check2"></i>
                            </button>
                            ${syncStatus === 'posted' ? `
                                <button class="btn btn-sm btn-outline-success" title="Markér som betalt" onclick="markOrderPaid(${order.id})">
                                    <i class="bi bi-cash-coin"></i>
                                </button>
                            ` : ''}
                        </div>
                    </td>
                    <td>
                        <button class="btn btn-sm btn-outline-primary" onclick="event.stopPropagation(); window.location.href='/ordre/${order.id}'">
                            <i class="bi bi-eye"></i>
@ -248,61 +133,18 @@
            `;
        }).join('');
-        syncSelectAllCheckbox(visibleOrders);
+        updateSummary();
        updateSelectedCounter();
        updateSummary(visibleOrders);
    }
-    function toggleOrderSelection(orderId, checked) {
+    function updateSummary() {
        if (checked) {
            selectedOrderIds.add(orderId);
        } else {
            selectedOrderIds.delete(orderId);
        }
        syncSelectAllCheckbox();
        updateSelectedCounter();
    }
    function toggleSelectAll(checked) {
        const visibleOrders = getFilteredOrders();
        if (checked) {
            visibleOrders.forEach(order => selectedOrderIds.add(order.id));
        } else {
            visibleOrders.forEach(order => selectedOrderIds.delete(order.id));
        }
        renderOrders();
    }
    function updateSelectedCounter() {
        const badge = document.getElementById('selectedCountBadge');
        if (!badge) return;
        const visibleIds = new Set(getFilteredOrders().map(order => order.id));
        const selectedVisibleCount = Array.from(selectedOrderIds).filter(id => visibleIds.has(id)).length;
        badge.textContent = `Valgte: ${selectedVisibleCount}`;
    }
    function syncSelectAllCheckbox(visibleOrders = null) {
        const selectAll = document.getElementById('selectAllOrders');
        if (!selectAll) return;
        const rows = Array.isArray(visibleOrders) ? visibleOrders : getFilteredOrders();
        if (!rows.length) {
            selectAll.checked = false;
            return;
        }
        selectAll.checked = rows.every(order => selectedOrderIds.has(order.id));
    }
    function updateSummary(visibleOrders = null) {
        const rows = Array.isArray(visibleOrders) ? visibleOrders : getFilteredOrders();
        const now = new Date();
        const oneMonthAgo = new Date(now.getFullYear(), now.getMonth() - 1, now.getDate());
-        const recentOrders = rows.filter(order => new Date(order.created_at) >= oneMonthAgo);
+        const recentOrders = orders.filter(order => new Date(order.created_at) >= oneMonthAgo);
-        const exportedOrders = rows.filter(order => order.last_exported_at);
+        const exportedOrders = orders.filter(order => order.last_exported_at);
-        const notExportedOrders = rows.filter(order => !order.last_exported_at);
+        const notExportedOrders = orders.filter(order => !order.last_exported_at);
-        document.getElementById('sumOrders').textContent = rows.length;
+        document.getElementById('sumOrders').textContent = orders.length;
        document.getElementById('sumRecent').textContent = recentOrders.length;
        document.getElementById('sumExported').textContent = exportedOrders.length;
        document.getElementById('sumNotExported').textContent = notExportedOrders.length;
@ -310,7 +152,7 @@
    async function loadOrders() {
        const tbody = document.getElementById('ordersTableBody');
-        tbody.innerHTML = '<tr><td colspan="12" class="text-muted text-center py-4">Indlæser...</td></tr>';
+        tbody.innerHTML = '<tr><td colspan="9" class="text-muted text-center py-4">Indlæser...</td></tr>';
        try {
            const res = await fetch('/api/v1/ordre/drafts?limit=100');
@ -324,13 +166,10 @@
            console.log('Fetched orders:', data);
            orders = Array.isArray(data) ? data : [];
            const availableIds = new Set(orders.map(order => order.id));
            selectedOrderIds = new Set(Array.from(selectedOrderIds).filter(id => availableIds.has(id)));
            updateSelectedCounter();
            if (orders.length === 0) {
-                tbody.innerHTML = '<tr><td colspan="12" class="text-muted text-center py-4">Ingen ordre fundet. <a href="/ordre/create/new" class="btn btn-sm btn-success ms-2">Opret første ordre</a></td></tr>';
+                tbody.innerHTML = '<tr><td colspan="9" class="text-muted text-center py-4">Ingen ordre fundet. <a href="/ordre/create/new" class="btn btn-sm btn-success ms-2">Opret første ordre</a></td></tr>';
-                updateSummary([]);
+                updateSummary();
                return;
            }
@ -355,86 +194,9 @@
            renderOrders();
        } catch (error) {
            console.error('Load orders error:', error);
-            tbody.innerHTML = `<tr><td colspan="12" class="text-danger text-center py-4">${error.message || 'Kunne ikke hente ordre'}</td></tr>`;
+            tbody.innerHTML = `<tr><td colspan="9" class="text-danger text-center py-4">${error.message || 'Kunne ikke hente ordre'}</td></tr>`;
            orders = [];
-            updateSummary([]);
+            updateSummary();
        }
    }
    async function markSelectedOrdersPaid() {
        const ids = Array.from(selectedOrderIds).map(Number).filter(Boolean);
        if (!ids.length) {
            showToast('Vælg mindst én ordre først', 'warning');
            return;
        }
        const postedEligibleIds = ids.filter(id => {
            const order = orders.find(item => item.id === id);
            return String(order?.sync_status || '').toLowerCase() === 'posted';
        });
        if (!postedEligibleIds.length) {
            showToast('Ingen af de valgte ordre er i status posted', 'warning');
            return;
        }
        if (!confirm(`Markér ${postedEligibleIds.length} posted ordre som betalt?`)) return;
        try {
            const res = await fetch('/api/v1/billing/drafts/reconcile-sync-status', {
                method: 'POST',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify({ apply: true, mark_paid_ids: postedEligibleIds }),
            });
            const data = await res.json();
            if (!res.ok) throw new Error(data.detail || 'Kunne ikke opdatere valgte ordre');
            await loadOrders();
            const paidCount = postedEligibleIds.filter(id => {
                const order = orders.find(item => item.id === id);
                return String(order?.sync_status || '').toLowerCase() === 'paid';
            }).length;
            showToast(`${paidCount}/${postedEligibleIds.length} posted ordre sat til paid`, paidCount > 0 ? 'success' : 'warning');
        } catch (error) {
            showToast(`Fejl: ${error.message}`, 'danger');
        }
    }
    async function saveQuickSyncStatus(orderId) {
        const select = document.getElementById(`syncStatus-${orderId}`);
        const syncStatus = (select?.value || '').trim().toLowerCase();
        if (!syncStatus) return;
        try {
            const res = await fetch(`/api/v1/ordre/drafts/${orderId}/sync-status`, {
                method: 'PATCH',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify({ sync_status: syncStatus }),
            });
            const data = await res.json();
            if (!res.ok) throw new Error(data.detail || 'Kunne ikke opdatere sync status');
            await loadOrders();
            showToast(`Sync status gemt for ordre #${orderId}`, 'success');
        } catch (error) {
            showToast(`Fejl: ${error.message}`, 'danger');
        }
    }
    async function markOrderPaid(orderId) {
        if (!confirm('Markér ordren som betalt?')) return;
        try {
            const res = await fetch('/api/v1/billing/drafts/reconcile-sync-status', {
                method: 'POST',
                headers: { 'Content-Type': 'application/json' },
                body: JSON.stringify({ apply: true, mark_paid_ids: [orderId] }),
            });
            const data = await res.json();
            if (!res.ok) throw new Error(data.detail || 'Kunne ikke markere som betalt');
            await loadOrders();
            showToast(`Ordre #${orderId} markeret som betalt`, 'success');
        } catch (error) {
            showToast(`Fejl: ${error.message}`, 'danger');
        }
    }
@ -449,9 +211,9 @@
            }
            await loadOrders();
-            showToast('Ordre slettet', 'success');
+            alert('Ordre slettet');
        } catch (error) {
-            showToast(`Fejl: ${error.message}`, 'danger');
+            alert(`Fejl: ${error.message}`);
        }
    }
--- a/app/modules/sag/backend/router.py
+++ b/app/modules/sag/backend/router.py
@ -1,9 +1,6 @@
 import logging
 import os
 import shutil
 import json
 import re
 import hashlib
 from pathlib import Path
 from datetime import datetime
 from typing import List, Optional
@ -53,64 +50,15 @@ def _get_user_id_from_request(request: Request) -> int:
 def _normalize_case_status(status_value: Optional[str]) -> str:
    allowed_statuses = []
    seen = set()
    def _add_status(value: Optional[str]) -> None:
        candidate = str(value or "").strip()
        if not candidate:
            return
        key = candidate.lower()
        if key in seen:
            return
        seen.add(key)
        allowed_statuses.append(candidate)
    try:
        setting_row = execute_query_single("SELECT value FROM settings WHERE key = %s", ("case_statuses",))
        if setting_row and setting_row.get("value"):
            parsed = json.loads(setting_row.get("value") or "[]")
            for item in parsed if isinstance(parsed, list) else []:
                if isinstance(item, str):
                    value = item.strip()
                elif isinstance(item, dict):
                    value = str(item.get("value") or "").strip()
                else:
                    value = ""
                _add_status(value)
    except Exception:
        pass
    # Include historical/current DB statuses so legacy values remain valid
    try:
        rows = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ()) or []
        for row in rows:
            _add_status(row.get("status"))
    except Exception:
        pass
    if not allowed_statuses:
        allowed_statuses = ["åben", "under behandling", "afventer", "løst", "lukket"]
    allowed_map = {s.lower(): s for s in allowed_statuses}
    if not status_value:
-        return allowed_map.get("åben", allowed_statuses[0])
+        return "åben"
    normalized = str(status_value).strip().lower()
-    if normalized in allowed_map:
+    if normalized == "afventer":
-        return allowed_map[normalized]
+        return "åben"
-
+    if normalized in {"åben", "lukket"}:
-    # Backward compatibility for legacy mapping
+        return normalized
-    if normalized == "afventer" and "åben" in allowed_map:
+    return "åben"
        return allowed_map["åben"]
    # Do not force unknown values back to default; preserve user-entered/custom DB values
    raw_value = str(status_value).strip()
    if raw_value:
        return raw_value
    return allowed_map.get("åben", allowed_statuses[0])
 def _normalize_optional_timestamp(value: Optional[str], field_name: str) -> Optional[str]:
@ -174,8 +122,6 @@ class SagSendEmailRequest(BaseModel):
    bcc: List[str] = Field(default_factory=list)
    body_html: Optional[str] = None
    attachment_file_ids: List[int] = Field(default_factory=list)
    thread_email_id: Optional[int] = None
    thread_key: Optional[str] = None
 def _normalize_email_list(values: List[str], field_name: str) -> List[str]:
@ -190,131 +136,6 @@ def _normalize_email_list(values: List[str], field_name: str) -> List[str]:
    return list(dict.fromkeys(cleaned))
 def _normalize_message_id_token(value: Optional[str]) -> Optional[str]:
    if not value:
        return None
    normalized = str(value).strip().strip("<>").lower()
    normalized = "".join(normalized.split())
    return normalized or None
 def _derive_thread_key_for_outbound(
    payload_thread_key: Optional[str],
    in_reply_to_header: Optional[str],
    references_header: Optional[str],
    generated_message_id: Optional[str],
 ) -> Optional[str]:
    provided = _normalize_message_id_token(payload_thread_key)
    if provided:
        return provided
    if references_header:
        for token in re.split(r"[\s,]+", references_header.strip()):
            normalized = _normalize_message_id_token(token)
            if normalized:
                return normalized
    reply_to = _normalize_message_id_token(in_reply_to_header)
    if reply_to:
        return reply_to
    return _normalize_message_id_token(generated_message_id)
 def _get_signature_template() -> str:
    default_template = (
        "{full_name}\n"
        "{title}\n"
        "{company_name}\n"
        "Telefon: {company_phone}\n"
        "Email: {email}\n"
        "Web: {company_website}\n"
        "Adresse: {company_address}\n"
        "BMCid: {bmc_id_tag}"
    )
    row = execute_query_single(
        "SELECT value FROM settings WHERE key = %s",
        ("email_default_signature_template",),
    )
    value = (row or {}).get("value") if row else None
    return (value or default_template).strip()
 def _build_case_bmc_id_tag(sag_id: int, thread_key: Optional[str] = None) -> str:
    """Build a case+thread marker used in signatures for helpdesk routing hints.
    Example: s53t472193
    - s53 => case id 53
    - t472193 => deterministic per-thread suffix (or 001 when unknown)
    """
    if not thread_key:
        return f"s{sag_id}t001"
    normalized = re.sub(r"[^a-z0-9]+", "", str(thread_key).lower())
    if not normalized:
        return f"s{sag_id}t001"
    digest = hashlib.sha1(normalized.encode("utf-8")).hexdigest()
    thread_suffix = (int(digest[:8], 16) % 900000) + 100000
    return f"s{sag_id}t{thread_suffix}"
 def _render_signature_for_case_email(user_id: int, sag_id: int, thread_key: Optional[str] = None) -> str:
    user = execute_query_single(
        "SELECT full_name, email FROM users WHERE user_id = %s",
        (user_id,),
    ) or {}
    company_rows = execute_query(
        "SELECT key, value FROM settings WHERE key IN ('company_name', 'company_phone', 'company_address', 'company_email', 'company_website')",
        (),
    ) or []
    company = {row.get("key"): row.get("value") for row in company_rows}
    context = {
        "full_name": (user.get("full_name") or "BMC Hub").strip(),
        "title": "IT-Supporter",
        "email": (user.get("email") or company.get("company_email") or "").strip(),
        "company_name": (company.get("company_name") or "BMC Networks ApS").strip(),
        "company_phone": (company.get("company_phone") or "").strip(),
        "company_website": (company.get("company_website") or "https://bmcnetworks.dk").strip(),
        "company_address": (company.get("company_address") or "").strip(),
        "bmc_id_tag": _build_case_bmc_id_tag(sag_id, thread_key),
    }
    template = _get_signature_template()
    signature = template
    for key, value in context.items():
        signature = signature.replace(f"{{{key}}}", value)
    if "BMCid:" not in signature:
        signature = f"{signature}\nBMCid: {context['bmc_id_tag']}"
    return signature.strip()
 def _append_signature_to_body(body_text: str, signature: str) -> str:
    clean_body = (body_text or "").rstrip()
    clean_signature = (signature or "").strip()
    if not clean_signature:
        return clean_body
    return f"{clean_body}\n\n--\n{clean_signature}" if clean_body else clean_signature
 def _append_signature_to_html(body_html: Optional[str], signature: str) -> Optional[str]:
    clean_signature = (signature or "").strip()
    if not clean_signature:
        return body_html
    # If original message is plain text, do not synthesize an HTML-only body.
    # That can cause clients/providers to display only the signature.
    if not body_html or not body_html.strip():
        return None
    signature_html = clean_signature.replace("&", "&amp;").replace("<", "&lt;").replace(">", "&gt;").replace("\n", "<br>")
    return f"{body_html}<br><br>--<br>{signature_html}"
@router.post("/sag/analyze-quick-create", response_model=QuickCreateAnalysis)
 async def analyze_quick_create(request: QuickCreateRequest):
    """
@ -403,8 +224,8 @@ async def list_sager(
                cases = [c for c in cases if c["id"] in tagged_ids]
        return cases
-    except Exception:
+    except Exception as e:
-        logger.exception("❌ Error listing cases")
+        logger.error("❌ Error listing cases: %s", e)
        raise HTTPException(status_code=500, detail="Failed to list cases")
@router.get("/sag/sale-items/all")
@ -588,7 +409,7 @@ async def list_todo_steps(sag_id: int):
            LEFT JOIN users u_created ON u_created.user_id = t.created_by_user_id
            LEFT JOIN users u_completed ON u_completed.user_id = t.completed_by_user_id
            WHERE t.sag_id = %s AND t.deleted_at IS NULL
-            ORDER BY t.is_done ASC, t.is_next DESC, t.due_date NULLS LAST, t.created_at DESC
+            ORDER BY t.is_done ASC, t.due_date NULLS LAST, t.created_at DESC
        """
        return execute_query(query, (sag_id,)) or []
    except Exception as e:
@ -643,29 +464,20 @@ async def create_todo_step(sag_id: int, request: Request, data: TodoStepCreate):
@router.patch("/sag/todo-steps/{step_id}", response_model=TodoStep)
 async def update_todo_step(step_id: int, request: Request, data: TodoStepUpdate):
    try:
-        if data.is_done is None and data.is_next is None:
+        if data.is_done is None:
-            raise HTTPException(status_code=400, detail="Provide is_done or is_next")
+            raise HTTPException(status_code=400, detail="is_done is required")
        step_row = execute_query_single(
            "SELECT id, sag_id, is_done FROM sag_todo_steps WHERE id = %s AND deleted_at IS NULL",
            (step_id,)
        )
        if not step_row:
            raise HTTPException(status_code=404, detail="Todo step not found")
        if data.is_done is not None:
        user_id = _get_user_id_from_request(request)
        if data.is_done:
            update_query = """
                UPDATE sag_todo_steps
                SET is_done = TRUE,
                        is_next = FALSE,
                    completed_by_user_id = %s,
                    completed_at = CURRENT_TIMESTAMP
                WHERE id = %s AND deleted_at IS NULL
                RETURNING id
            """
-                execute_query(update_query, (user_id, step_id))
+            result = execute_query(update_query, (user_id, step_id))
        else:
            update_query = """
                UPDATE sag_todo_steps
@ -675,30 +487,10 @@ async def update_todo_step(step_id: int, request: Request, data: TodoStepUpdate)
                WHERE id = %s AND deleted_at IS NULL
                RETURNING id
            """
-                execute_query(update_query, (step_id,))
+            result = execute_query(update_query, (step_id,))
-        if data.is_next is not None:
+        if not result:
-            if step_row.get("is_done") and data.is_next:
+            raise HTTPException(status_code=404, detail="Todo step not found")
                raise HTTPException(status_code=400, detail="Completed todo cannot be marked as next")
            if data.is_next:
                execute_query(
                    """
                    UPDATE sag_todo_steps
                    SET is_next = FALSE
                    WHERE sag_id = %s AND deleted_at IS NULL
                    """,
                    (step_row["sag_id"],)
                )
            execute_query(
                """
                UPDATE sag_todo_steps
                SET is_next = %s
                WHERE id = %s AND deleted_at IS NULL
                """,
                (bool(data.is_next), step_id)
            )
        return execute_query(
            """
@ -758,12 +550,8 @@ async def update_sag(sag_id: int, updates: dict):
            updates["status"] = _normalize_case_status(updates.get("status"))
        if "deadline" in updates:
            updates["deadline"] = _normalize_optional_timestamp(updates.get("deadline"), "deadline")
        if "start_date" in updates:
            updates["start_date"] = _normalize_optional_timestamp(updates.get("start_date"), "start_date")
        if "deferred_until" in updates:
            updates["deferred_until"] = _normalize_optional_timestamp(updates.get("deferred_until"), "deferred_until")
        if "priority" in updates:
            updates["priority"] = (str(updates.get("priority") or "").strip().lower() or "normal")
        if "ansvarlig_bruger_id" in updates:
            updates["ansvarlig_bruger_id"] = _coerce_optional_int(updates.get("ansvarlig_bruger_id"), "ansvarlig_bruger_id")
            _validate_user_id(updates["ansvarlig_bruger_id"])
@ -779,8 +567,6 @@ async def update_sag(sag_id: int, updates: dict):
            "status",
            "ansvarlig_bruger_id",
            "assigned_group_id",
            "priority",
            "start_date",
            "deadline",
            "deferred_until",
            "deferred_until_case_id",
@ -2028,7 +1814,7 @@ async def get_kommentarer(sag_id: int):
        if not check:
            raise HTTPException(status_code=404, detail="Case not found")
-        query = "SELECT * FROM sag_kommentarer WHERE sag_id = %s AND deleted_at IS NULL ORDER BY created_at DESC"
+        query = "SELECT * FROM sag_kommentarer WHERE sag_id = %s AND deleted_at IS NULL ORDER BY created_at ASC"
        result = execute_query(query, (sag_id,))
        return result
    except HTTPException:
@ -2038,7 +1824,7 @@ async def get_kommentarer(sag_id: int):
        raise HTTPException(status_code=500, detail="Failed to get comments")
@router.post("/sag/{sag_id}/kommentarer")
-async def add_kommentar(sag_id: int, data: dict, request: Request):
+async def add_kommentar(sag_id: int, data: dict):
    """Add a comment to a case."""
    try:
        if not data.get("indhold"):
@ -2048,34 +1834,10 @@ async def add_kommentar(sag_id: int, data: dict, request: Request):
        if not check:
            raise HTTPException(status_code=404, detail="Case not found")
-        er_system_besked = bool(data.get("er_system_besked", False))
+        # Default author to current user or provided in body (if system)
-
+        # simplistic auth for now
-        if er_system_besked:
+        forfatter = data.get("forfatter", "Bruger") 
-            forfatter = str(data.get("forfatter") or "System").strip() or "System"
+        er_system_besked = data.get("er_system_besked", False)
        else:
            forfatter = None
            try:
                user_id = _get_user_id_from_request(request)
                user_row = execute_query_single(
                    """
                        SELECT COALESCE(NULLIF(TRIM(full_name), ''), NULLIF(TRIM(username), '')) AS display_name
                        FROM users
                        WHERE user_id = %s
                    """,
                    (user_id,),
                )
                if user_row and user_row.get("display_name"):
                    forfatter = str(user_row.get("display_name")).strip()
            except HTTPException:
                # Fallback to provided author for legacy callers without auth context.
                pass
            if not forfatter:
                provided_author = str(data.get("forfatter") or "").strip()
                if provided_author and provided_author.lower() != "bruger":
                    forfatter = provided_author
                else:
                    forfatter = "Bruger"
        query = """
            INSERT INTO sag_kommentarer (sag_id, forfatter, indhold, er_system_besked)
@ -2269,33 +2031,19 @@ async def get_sag_emails(sag_id: int):
            SELECT
                e.*,
                COALESCE(
                    NULLIF(REGEXP_REPLACE(TRIM(COALESCE(e.thread_key, '')), '[<>\\s]', '', 'g'), ''),
                    NULLIF(REGEXP_REPLACE(TRIM(COALESCE(e.in_reply_to, '')), '[<>\\s]', '', 'g'), ''),
                    NULLIF(REGEXP_REPLACE((REGEXP_SPLIT_TO_ARRAY(COALESCE(e.email_references, ''), E'[\\s,]+'))[1], '[<>\\s]', '', 'g'), ''),
                    NULLIF(
                        REGEXP_REPLACE(
                            LOWER(TRIM(COALESCE(e.subject, ''))),
                            '^(?:re|fw|fwd)\\s*:\\s*',
                            '',
                            'g'
                        ),
                        ''
                    ),
                    NULLIF(REGEXP_REPLACE(TRIM(COALESCE(e.message_id, '')), '[<>\\s]', '', 'g'), ''),
                    CONCAT('email-', e.id::text)
-                ) AS resolved_thread_key
+                ) AS thread_key
            FROM email_messages e
            JOIN sag_emails se ON e.id = se.email_id
            WHERE se.sag_id = %s
        )
        SELECT
            linked_emails.*,
-            (
+            COUNT(*) OVER (PARTITION BY linked_emails.thread_key) AS thread_message_count,
-                LOWER(COALESCE(linked_emails.folder, '')) LIKE 'sent%%'
+            MAX(linked_emails.received_date) OVER (PARTITION BY linked_emails.thread_key) AS thread_last_received_date
                OR LOWER(COALESCE(linked_emails.status, '')) = 'sent'
            ) AS is_outgoing,
            COUNT(*) OVER (PARTITION BY linked_emails.resolved_thread_key) AS thread_message_count,
            MAX(linked_emails.received_date) OVER (PARTITION BY linked_emails.resolved_thread_key) AS thread_last_received_date
        FROM linked_emails
        ORDER BY thread_last_received_date DESC NULLS LAST, received_date DESC
    """
@ -2403,7 +2151,7 @@ async def upload_sag_email(sag_id: int, file: UploadFile = File(...)):
@router.post("/sag/{sag_id}/emails/send")
-async def send_sag_email(sag_id: int, payload: SagSendEmailRequest, request: Request):
+async def send_sag_email(sag_id: int, payload: SagSendEmailRequest):
    """Send outbound email directly from case email tab and link it to case."""
    case_exists = execute_query("SELECT id FROM sag_sager WHERE id = %s AND deleted_at IS NULL", (sag_id,))
    if not case_exists:
@ -2423,11 +2171,6 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest, request: Req
    if not body_text:
        raise HTTPException(status_code=400, detail="body_text is required")
    try:
        user_id = _get_user_id_from_request(request)
    except HTTPException:
        user_id = 1
    attachment_rows = []
    attachment_ids = list(dict.fromkeys(payload.attachment_file_ids or []))
    if attachment_ids:
@ -2456,142 +2199,25 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest, request: Req
            "file_path": str(path),
        })
    in_reply_to_header = None
    references_header = None
    if payload.thread_email_id:
        thread_row = None
        try:
            thread_row = execute_query_single(
                """
                    SELECT id, message_id, in_reply_to, email_references
                    FROM email_messages
                    WHERE id = %s
                """,
                (payload.thread_email_id,),
            )
        except Exception:
            # Backward compatibility for DBs without in_reply_to/email_references columns.
            thread_row = execute_query_single(
                """
                    SELECT id, message_id
                    FROM email_messages
                    WHERE id = %s
                """,
                (payload.thread_email_id,),
            )
        if thread_row:
            base_message_id = str(thread_row.get("message_id") or "").strip()
            if base_message_id and not base_message_id.startswith("<"):
                base_message_id = f"<{base_message_id}>"
            if base_message_id:
                in_reply_to_header = base_message_id
                existing_refs = str(thread_row.get("email_references") or "").strip()
                if existing_refs:
                    references_header = f"{existing_refs} {base_message_id}".strip()
                else:
                    references_header = base_message_id
    provisional_thread_key = _derive_thread_key_for_outbound(
        payload.thread_key,
        in_reply_to_header,
        references_header,
        None,
    )
    signature = _render_signature_for_case_email(user_id, sag_id, provisional_thread_key)
    body_text = _append_signature_to_body(body_text, signature)
    body_html = _append_signature_to_html(payload.body_html, signature)
    email_service = EmailService()
-    success, send_message, generated_message_id, provider_thread_key = await email_service.send_email_with_attachments(
+    success, send_message, generated_message_id = await email_service.send_email_with_attachments(
        to_addresses=to_addresses,
        subject=subject,
        body_text=body_text,
-        body_html=body_html,
+        body_html=payload.body_html,
        cc=cc_addresses,
        bcc=bcc_addresses,
        in_reply_to=in_reply_to_header,
        references=references_header,
        attachments=smtp_attachments,
        respect_dry_run=False,
    )
    if not success:
        logger.error("❌ Failed to send case email for case %s: %s", sag_id, send_message)
-        failure_detail = str(send_message or "Email send failed without provider detail").strip()
+        raise HTTPException(status_code=500, detail="Failed to send email")
        # Keep error user-facing but concise; frontend will display this detail directly.
        failure_detail = failure_detail.replace("❌", "").strip()
        if failure_detail.lower() == "failed to send email":
            failure_detail = "Email send failed (provider returned generic error; check Graph app permissions and API logs)"
        raise HTTPException(status_code=500, detail=f"{failure_detail} [diag:sag-send-v3]")
    sender_name = settings.EMAIL_SMTP_FROM_NAME or "BMC Hub"
    sender_email = settings.EMAIL_SMTP_FROM_ADDRESS or ""
    thread_key = _normalize_message_id_token(provider_thread_key)
    if not thread_key:
        thread_key = _derive_thread_key_for_outbound(
            payload.thread_key,
            in_reply_to_header,
            references_header,
            generated_message_id,
        )
    insert_result = None
    try:
        insert_email_query = """
            INSERT INTO email_messages (
                message_id, subject, sender_email, sender_name,
                recipient_email, cc, body_text, body_html,
                in_reply_to, email_references, thread_key,
                received_date, folder, has_attachments, attachment_count,
                status, import_method, linked_case_id
            )
            VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
            ON CONFLICT (message_id) DO UPDATE
            SET
                subject = EXCLUDED.subject,
                sender_email = EXCLUDED.sender_email,
                sender_name = EXCLUDED.sender_name,
                recipient_email = EXCLUDED.recipient_email,
                cc = EXCLUDED.cc,
                body_text = EXCLUDED.body_text,
                body_html = EXCLUDED.body_html,
                in_reply_to = COALESCE(EXCLUDED.in_reply_to, email_messages.in_reply_to),
                email_references = COALESCE(EXCLUDED.email_references, email_messages.email_references),
                thread_key = COALESCE(EXCLUDED.thread_key, email_messages.thread_key),
                folder = 'Sent',
                has_attachments = EXCLUDED.has_attachments,
                attachment_count = EXCLUDED.attachment_count,
                status = 'sent',
                import_method = COALESCE(email_messages.import_method, EXCLUDED.import_method),
                linked_case_id = COALESCE(email_messages.linked_case_id, EXCLUDED.linked_case_id),
                updated_at = CURRENT_TIMESTAMP
            RETURNING id
        """
        insert_result = execute_query(
            insert_email_query,
            (
                generated_message_id,
                subject,
                sender_email,
                sender_name,
                ", ".join(to_addresses),
                ", ".join(cc_addresses),
                body_text,
                body_html,
                in_reply_to_header,
                references_header,
                thread_key,
                datetime.now(),
                "Sent",
                bool(smtp_attachments),
                len(smtp_attachments),
                "sent",
                "manual_upload",
                sag_id,
            ),
        )
    except Exception:
    insert_email_query = """
        INSERT INTO email_messages (
            message_id, subject, sender_email, sender_name,
@ -2600,22 +2226,6 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest, request: Req
            status, import_method, linked_case_id
        )
        VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
            ON CONFLICT (message_id) DO UPDATE
            SET
                subject = EXCLUDED.subject,
                sender_email = EXCLUDED.sender_email,
                sender_name = EXCLUDED.sender_name,
                recipient_email = EXCLUDED.recipient_email,
                cc = EXCLUDED.cc,
                body_text = EXCLUDED.body_text,
                body_html = EXCLUDED.body_html,
                folder = 'Sent',
                has_attachments = EXCLUDED.has_attachments,
                attachment_count = EXCLUDED.attachment_count,
                status = 'sent',
                import_method = COALESCE(email_messages.import_method, EXCLUDED.import_method),
                linked_case_id = COALESCE(email_messages.linked_case_id, EXCLUDED.linked_case_id),
                updated_at = CURRENT_TIMESTAMP
        RETURNING id
    """
    insert_result = execute_query(
@ -2628,13 +2238,13 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest, request: Req
            ", ".join(to_addresses),
            ", ".join(cc_addresses),
            body_text,
-                body_html,
+            payload.body_html,
            datetime.now(),
            "Sent",
            bool(smtp_attachments),
            len(smtp_attachments),
            "sent",
-                "manual_upload",
+            "sag_outbound",
            sag_id,
        ),
    )
@ -2675,51 +2285,16 @@ async def send_sag_email(sag_id: int, payload: SagSendEmailRequest, request: Req
        (sag_id, email_id),
    )
    sent_ts = datetime.now().isoformat()
    outgoing_comment = (
        "📧 Udgående email\n"
        f"Email-ID: {email_id}\n"
        f"Fra: {sender_email or sender_name or 'BMC Hub'}\n"
        f"Til: {', '.join(to_addresses)}\n"
        f"Emne: {subject}\n"
        f"Modtaget: {sent_ts}\n\n"
        f"{body_text}"
    )
    comment_row = execute_query_single(
        """
            INSERT INTO sag_kommentarer (sag_id, forfatter, indhold, er_system_besked)
            VALUES (%s, %s, %s, %s)
            RETURNING kommentar_id, created_at
        """,
        (sag_id, 'Email Bot', outgoing_comment, True),
    ) or {}
    comment_created_at = comment_row.get("created_at")
    if isinstance(comment_created_at, datetime):
        comment_created_at = comment_created_at.isoformat()
    elif comment_created_at is None:
        comment_created_at = sent_ts
    logger.info(
-        "✅ Outbound case email sent and linked (case=%s, email_id=%s, thread_email_id=%s, thread_key=%s, recipients=%s)",
+        "✅ Outbound case email sent and linked (case=%s, email_id=%s, recipients=%s)",
        sag_id,
        email_id,
        payload.thread_email_id,
        payload.thread_key,
        ", ".join(to_addresses),
    )
    return {
        "status": "sent",
        "email_id": email_id,
        "message": send_message,
        "comment": {
            "kommentar_id": comment_row.get("kommentar_id"),
            "forfatter": "Email Bot",
            "indhold": outgoing_comment,
            "created_at": comment_created_at,
            "er_system_besked": True,
        },
    }
 # ============================================================================
--- a/app/modules/sag/frontend/views.py
+++ b/app/modules/sag/frontend/views.py
@ -1,5 +1,4 @@
 import logging
 import json
 from datetime import date, datetime
 from typing import Optional
 from fastapi import APIRouter, HTTPException, Query, Request
@ -57,50 +56,6 @@ def _coerce_optional_int(value: Optional[str]) -> Optional[int]:
        return None
 def _fetch_case_status_options() -> list[str]:
    default_statuses = ["åben", "under behandling", "afventer", "løst", "lukket"]
    values = []
    seen = set()
    def _add(value: Optional[str]) -> None:
        candidate = str(value or "").strip()
        if not candidate:
            return
        key = candidate.lower()
        if key in seen:
            return
        seen.add(key)
        values.append(candidate)
    setting_row = execute_query(
        "SELECT value FROM settings WHERE key = %s",
        ("case_statuses",)
    )
    if setting_row and setting_row[0].get("value"):
        try:
            parsed = json.loads(setting_row[0].get("value") or "[]")
            for item in parsed if isinstance(parsed, list) else []:
                value = ""
                if isinstance(item, str):
                    value = item.strip()
                elif isinstance(item, dict):
                    value = str(item.get("value") or "").strip()
                _add(value)
        except Exception:
            pass
    statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ()) or []
    for row in statuses:
        _add(row.get("status"))
    for default in default_statuses:
        _add(default)
    return values
@router.get("/sag", response_class=HTMLResponse)
 async def sager_liste(
    request: Request,
@ -122,9 +77,7 @@ async def sager_liste(
                   c.name as customer_name,
                   CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) as kontakt_navn,
                   COALESCE(u.full_name, u.username) AS ansvarlig_navn,
-                 g.name AS assigned_group_name,
+                   g.name AS assigned_group_name
                 nt.title AS next_todo_title,
                 nt.due_date AS next_todo_due_date
            FROM sag_sager s
            LEFT JOIN customers c ON s.customer_id = c.id
            LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
@ -137,22 +90,6 @@ async def sager_liste(
                LIMIT 1
            ) cc_first ON true
            LEFT JOIN contacts cont ON cc_first.contact_id = cont.id
                        LEFT JOIN LATERAL (
                                SELECT t.title, t.due_date
                                FROM sag_todo_steps t
                                WHERE t.sag_id = s.id
                                    AND t.deleted_at IS NULL
                                    AND t.is_done = FALSE
                            ORDER BY
                                CASE
                                    WHEN t.is_next THEN 0
                                    WHEN t.due_date IS NOT NULL THEN 1
                                    ELSE 2
                                END,
                                t.due_date ASC NULLS LAST,
                                t.created_at ASC
                                LIMIT 1
                        ) nt ON true
            LEFT JOIN sag_sager ds ON ds.id = s.deferred_until_case_id
            WHERE s.deleted_at IS NULL
        """
@ -225,11 +162,7 @@ async def sager_liste(
            sager = [s for s in sager if s['id'] in tagged_ids]
        # Fetch all distinct statuses and tags for filters
-        status_options = _fetch_case_status_options()
+        statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
        current_status = str(status or "").strip()
        if current_status and current_status.lower() not in {s.lower() for s in status_options}:
            status_options.append(current_status)
        all_tags = execute_query("SELECT DISTINCT tag_navn FROM sag_tags WHERE deleted_at IS NULL ORDER BY tag_navn", ())
        toggle_include_deferred_url = str(
@ -241,7 +174,7 @@ async def sager_liste(
            "sager": sager,
            "relations_map": relations_map,
            "child_ids": list(child_ids),
-            "statuses": status_options,
+            "statuses": [s['status'] for s in statuses],
            "all_tags": [t['tag_navn'] for t in all_tags],
            "current_status": status,
            "current_tag": tag,
@ -252,24 +185,9 @@ async def sager_liste(
            "current_ansvarlig_bruger_id": ansvarlig_bruger_id_int,
            "current_assigned_group_id": assigned_group_id_int,
        })
-    except Exception:
+    except Exception as e:
-        logger.exception("❌ Error displaying case list")
+        logger.error("❌ Error displaying case list: %s", e)
-        return templates.TemplateResponse("modules/sag/templates/index.html", {
+        raise HTTPException(status_code=500, detail="Failed to load case list")
            "request": request,
            "sager": [],
            "relations_map": {},
            "child_ids": [],
            "statuses": _fetch_case_status_options(),
            "all_tags": [],
            "current_status": status,
            "current_tag": tag,
            "include_deferred": include_deferred,
            "toggle_include_deferred_url": str(request.url),
            "assignment_users": [],
            "assignment_groups": [],
            "current_ansvarlig_bruger_id": ansvarlig_bruger_id_int,
            "current_assigned_group_id": assigned_group_id_int,
        })
@router.get("/sag/new", response_class=HTMLResponse)
 async def opret_sag_side(request: Request):
@ -469,7 +387,7 @@ async def sag_detaljer(request: Request, sag_id: int):
        customers = execute_query(customers_query, (sag_id,))
        # Fetch comments
-        comments_query = "SELECT * FROM sag_kommentarer WHERE sag_id = %s AND deleted_at IS NULL ORDER BY created_at DESC"
+        comments_query = "SELECT * FROM sag_kommentarer WHERE sag_id = %s AND deleted_at IS NULL ORDER BY created_at ASC"
        comments = execute_query(comments_query, (sag_id,))
        # Fetch Solution
@ -533,10 +451,7 @@ async def sag_detaljer(request: Request, sag_id: int):
            logger.warning("⚠️ Could not load pipeline stages: %s", e)
            pipeline_stages = []
-        status_options = _fetch_case_status_options()
+        statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
        current_status = str(sag.get("status") or "").strip()
        if current_status and current_status.lower() not in {s.lower() for s in status_options}:
            status_options.append(current_status)
        is_deadline_overdue = _is_deadline_overdue(sag.get("deadline"))
        return templates.TemplateResponse("modules/sag/templates/detail.html", {
@ -560,7 +475,7 @@ async def sag_detaljer(request: Request, sag_id: int):
            "nextcloud_instance": nextcloud_instance,
            "related_case_options": related_case_options,
            "pipeline_stages": pipeline_stages,
-            "status_options": status_options,
+            "status_options": [s["status"] for s in statuses],
            "is_deadline_overdue": is_deadline_overdue,
            "assignment_users": _fetch_assignment_users(),
            "assignment_groups": _fetch_assignment_groups(),
--- a/app/modules/sag/services/relation_service.py
+++ b/app/modules/sag/services/relation_service.py
@ -33,7 +33,7 @@ class RelationService:
        # 2. Fetch details for these cases
        placeholders = ','.join(['%s'] * len(tree_ids))
-        tree_cases_query = f"SELECT id, titel, status, type, template_key FROM sag_sager WHERE id IN ({placeholders})"
+        tree_cases_query = f"SELECT id, titel, status FROM sag_sager WHERE id IN ({placeholders})"
        tree_cases = {c['id']: c for c in execute_query(tree_cases_query, tuple(tree_ids))}
        # 3. Fetch all edges between these cases
--- a/app/modules/sag/templates/detail.html
+++ b/app/modules/sag/templates/detail.html
--- a/app/modules/sag/templates/index.html
+++ b/app/modules/sag/templates/index.html
@ -17,14 +17,12 @@
    .table-wrapper {
        background: var(--bg-card);
        border-radius: 12px;
-        overflow-x: auto;
+        overflow: hidden;
        overflow-y: hidden;
        box-shadow: 0 2px 8px rgba(0,0,0,0.05);
    }
    .sag-table {
        width: 100%;
        min-width: 1760px;
        margin: 0;
    }
@ -34,13 +32,12 @@
    }
    .sag-table thead th {
-        padding: 0.6rem 0.75rem;
+        padding: 0.8rem 1rem;
        font-weight: 600;
-        font-size: 0.78rem;
+        font-size: 0.85rem;
        text-transform: uppercase;
-        letter-spacing: 0.3px;
+        letter-spacing: 0.5px;
        border: none;
        white-space: nowrap;
    }
    .sag-table tbody tr {
@ -54,30 +51,9 @@
    }
    .sag-table tbody td {
-        padding: 0.5rem 0.75rem;
+        padding: 0.6rem 1rem;
-        vertical-align: top;
+        vertical-align: middle;
-        font-size: 0.86rem;
+        font-size: 0.9rem;
        white-space: nowrap;
    }
    .sag-table td.col-company,
    .sag-table td.col-contact,
    .sag-table td.col-owner,
    .sag-table td.col-group,
    .sag-table td.col-desc {
        white-space: normal;
    }
    .sag-table td.col-company,
    .sag-table td.col-contact,
    .sag-table td.col-owner,
    .sag-table td.col-group {
        max-width: 180px;
    }
    .sag-table td.col-desc {
        min-width: 260px;
        max-width: 360px;
    }
    .sag-id {
@ -270,7 +246,7 @@
 {% endblock %}
 {% block content %}
-<div class="container-fluid" style="max-width: none; padding-top: 2rem;">
+<div class="container-fluid" style="max-width: 1400px; padding-top: 2rem;">
    <!-- Header -->
    <div class="d-flex justify-content-between align-items-center mb-4">
        <h1 style="margin: 0; color: var(--accent);">
@ -354,19 +330,17 @@
        <table class="sag-table">
            <thead>
                <tr>
-                    <th style="width: 90px;">SagsID</th>
+                    <th style="width: 90px;">ID</th>
-                    <th style="width: 180px;">Virksom.</th>
+                    <th>Titel & Beskrivelse</th>
                    <th style="width: 150px;">Kontakt</th>
                    <th style="width: 300px;">Beskr.</th>
                    <th style="width: 120px;">Type</th>
-                    <th style="width: 110px;">Prioritet</th>
+                    <th style="width: 180px;">Kunde</th>
-                    <th style="width: 160px;">Ansvarl.</th>
+                    <th style="width: 150px;">Hovedkontakt</th>
-                    <th style="width: 170px;">Gruppe/Level</th>
+                    <th style="width: 160px;">Ansvarlig</th>
-                    <th style="width: 240px;">Næste todo</th>
+                    <th style="width: 160px;">Gruppe</th>
-                    <th style="width: 120px;">Opret.</th>
+                    <th style="width: 100px;">Status</th>
-                    <th style="width: 120px;">Start arbejde</th>
+                    <th style="width: 120px;">Udsat start</th>
-                    <th style="width: 140px;">Start inden</th>
+                    <th style="width: 120px;">Oprettet</th>
-                    <th style="width: 120px;">Deadline</th>
+                    <th style="width: 120px;">Opdateret</th>
                </tr>
            </thead>
            <tbody id="sagTableBody">
@ -383,13 +357,7 @@
                        {% endif %}
                        <span class="sag-id">#{{ sag.id }}</span>
                    </td>
-                    <td class="col-company" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'">
                        {{ sag.customer_name if sag.customer_name else '-' }}
                    </td>
                    <td class="col-contact" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                        {{ sag.kontakt_navn if sag.kontakt_navn and sag.kontakt_navn.strip() else '-' }}
                    </td>
                    <td class="col-desc" onclick="window.location.href='/sag/{{ sag.id }}'">
                        <div class="sag-titel">{{ sag.titel }}</div>
                        {% if sag.beskrivelse %}
                        <div class="sag-beskrivelse">{{ sag.beskrivelse }}</div>
@ -398,36 +366,29 @@
                    <td onclick="window.location.href='/sag/{{ sag.id }}'">
                        <span class="badge bg-light text-dark border">{{ sag.template_key or sag.type or 'ticket' }}</span>
                    </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; text-transform: capitalize;">
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
-                        {{ sag.priority if sag.priority else 'normal' }}
+                        {{ sag.customer_name if sag.customer_name else '-' }}
                    </td>
-                    <td class="col-owner" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                        {{ sag.kontakt_navn if sag.kontakt_navn and sag.kontakt_navn.strip() else '-' }}
                    </td>
                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                        {{ sag.ansvarlig_navn if sag.ansvarlig_navn else '-' }}
                    </td>
-                    <td class="col-group" onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                        {{ sag.assigned_group_name if sag.assigned_group_name else '-' }}
                    </td>
-                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; white-space: normal; max-width: 240px;">
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'">
-                        {% if sag.next_todo_title %}
+                        <span class="status-badge status-{{ sag.status }}">{{ sag.status }}</span>
                        <div>{{ sag.next_todo_title }}</div>
                        {% if sag.next_todo_due_date %}
                        <div class="small text-muted">Forfald: {{ sag.next_todo_due_date.strftime('%d/%m-%Y') }}</div>
                        {% endif %}
                        {% else %}
                        -
                        {% endif %}
                    </td>
                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
                        {{ sag.created_at.strftime('%d/%m-%Y') if sag.created_at else '-' }}
                    </td>
                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
                        {{ sag.start_date.strftime('%d/%m-%Y') if sag.start_date else '-' }}
                    </td>
                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
                        {{ sag.deferred_until.strftime('%d/%m-%Y') if sag.deferred_until else '-' }}
                    </td>
                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
-                        {{ sag.deadline.strftime('%d/%m-%Y') if sag.deadline else '-' }}
+                        {{ sag.created_at.strftime('%d/%m-%Y') if sag.created_at else '-' }}
                    </td>
                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
                        {{ sag.updated_at.strftime('%d/%m-%Y') if sag.updated_at else '-' }}
                    </td>
                </tr>
                {% if has_relations %}
@ -441,13 +402,7 @@
                        <td>
                            <span class="sag-id">#{{ related_sag.id }}</span>
                        </td>
-                        <td class="col-company" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
                            {{ related_sag.customer_name if related_sag.customer_name else '-' }}
                        </td>
                        <td class="col-contact" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                            {{ related_sag.kontakt_navn if related_sag.kontakt_navn and related_sag.kontakt_navn.strip() else '-' }}
                        </td>
                        <td class="col-desc" onclick="window.location.href='/sag/{{ related_sag.id }}'">
                            {% for rt in all_rel_types %}
                            <span class="relation-badge">{{ rt }}</span>
                            {% endfor %}
@ -459,36 +414,29 @@
                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
                            <span class="badge bg-light text-dark border">{{ related_sag.template_key or related_sag.type or 'ticket' }}</span>
                        </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; text-transform: capitalize;">
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
-                            {{ related_sag.priority if related_sag.priority else 'normal' }}
+                            {{ related_sag.customer_name if related_sag.customer_name else '-' }}
                        </td>
-                        <td class="col-owner" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                            {{ related_sag.kontakt_navn if related_sag.kontakt_navn and related_sag.kontakt_navn.strip() else '-' }}
                        </td>
                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                            {{ related_sag.ansvarlig_navn if related_sag.ansvarlig_navn else '-' }}
                        </td>
-                        <td class="col-group" onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem;">
                            {{ related_sag.assigned_group_name if related_sag.assigned_group_name else '-' }}
                        </td>
-                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary); font-size: 0.85rem; white-space: normal; max-width: 240px;">
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
-                            {% if related_sag.next_todo_title %}
+                            <span class="status-badge status-{{ related_sag.status }}">{{ related_sag.status }}</span>
                            <div>{{ related_sag.next_todo_title }}</div>
                            {% if related_sag.next_todo_due_date %}
                            <div class="small text-muted">Forfald: {{ related_sag.next_todo_due_date.strftime('%d/%m-%Y') }}</div>
                            {% endif %}
                            {% else %}
                            -
                            {% endif %}
                        </td>
                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
                            {{ related_sag.created_at.strftime('%d/%m-%Y') if related_sag.created_at else '-' }}
                        </td>
                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
                            {{ related_sag.start_date.strftime('%d/%m-%Y') if related_sag.start_date else '-' }}
                        </td>
                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
                            {{ related_sag.deferred_until.strftime('%d/%m-%Y') if related_sag.deferred_until else '-' }}
                        </td>
                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
-                            {{ related_sag.deadline.strftime('%d/%m-%Y') if related_sag.deadline else '-' }}
+                            {{ related_sag.created_at.strftime('%d/%m-%Y') if related_sag.created_at else '-' }}
                        </td>
                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
                            {{ related_sag.updated_at.strftime('%d/%m-%Y') if related_sag.updated_at else '-' }}
                        </td>
                    </tr>
                    {% endif %}
--- a/app/modules/webshop/backend/router.py
+++ b/app/modules/webshop/backend/router.py
@ -12,31 +12,15 @@ import os
 import shutil
 from app.core.database import execute_query, execute_insert, execute_update, execute_query_single
 from app.core.config import settings
 logger = logging.getLogger(__name__)
 # APIRouter instance (module_loader kigger efter denne)
 router = APIRouter()
-# Upload directory for logos (works in both Docker and local development)
+# Upload directory for logos
-_logo_base_dir = os.path.abspath(settings.UPLOAD_DIR)
+LOGO_UPLOAD_DIR = "/app/uploads/webshop_logos"
 LOGO_UPLOAD_DIR = os.path.join(_logo_base_dir, "webshop_logos")
 try:
 os.makedirs(LOGO_UPLOAD_DIR, exist_ok=True)
 except OSError as exc:
    if _logo_base_dir.startswith('/app/'):
        _fallback_base = os.path.abspath('uploads')
        LOGO_UPLOAD_DIR = os.path.join(_fallback_base, "webshop_logos")
        os.makedirs(LOGO_UPLOAD_DIR, exist_ok=True)
        logger.warning(
            "⚠️ Webshop logo dir %s not writable (%s). Using fallback %s",
            _logo_base_dir,
            exc,
            LOGO_UPLOAD_DIR,
        )
    else:
        raise
 # ============================================================================
--- a/app/prepaid/backend/router.py
+++ b/app/prepaid/backend/router.py
@ -135,7 +135,7 @@ async def get_prepaid_cards(status: Optional[str] = None, customer_id: Optional[
        raise HTTPException(status_code=500, detail=str(e))
-@router.get("/prepaid-cards/{card_id:int}", response_model=Dict[str, Any])
+@router.get("/prepaid-cards/{card_id}", response_model=Dict[str, Any])
 async def get_prepaid_card(card_id: int):
    """
    Get a specific prepaid card with transactions
@ -321,7 +321,7 @@ async def create_prepaid_card(card: PrepaidCardCreate):
        raise HTTPException(status_code=500, detail=str(e))
-@router.put("/prepaid-cards/{card_id:int}/status")
+@router.put("/prepaid-cards/{card_id}/status")
 async def update_card_status(card_id: int, status: str):
    """
    Update prepaid card status (cancel, reactivate)
@ -362,7 +362,7 @@ async def update_card_status(card_id: int, status: str):
        raise HTTPException(status_code=500, detail=str(e))
-@router.put("/prepaid-cards/{card_id:int}/rounding", response_model=Dict[str, Any])
+@router.put("/prepaid-cards/{card_id}/rounding", response_model=Dict[str, Any])
 async def update_card_rounding(card_id: int, payload: PrepaidCardRoundingUpdate):
    """
    Update rounding interval for a prepaid card (minutes)
@ -394,7 +394,7 @@ async def update_card_rounding(card_id: int, payload: PrepaidCardRoundingUpdate)
        raise HTTPException(status_code=500, detail=str(e))
-@router.delete("/prepaid-cards/{card_id:int}")
+@router.delete("/prepaid-cards/{card_id}")
 async def delete_prepaid_card(card_id: int):
    """
    Delete a prepaid card (only if no transactions)
--- a/app/prepaid/backend/views.py
+++ b/app/prepaid/backend/views.py
@ -6,7 +6,7 @@ import logging
 logger = logging.getLogger(__name__)
 router = APIRouter()
-templates = Jinja2Templates(directory=["app/prepaid/frontend", "app/shared/frontend", "app"])
+templates = Jinja2Templates(directory=["app/prepaid/frontend", "app/shared/frontend"])
@router.get("/prepaid-cards", response_class=HTMLResponse)
--- a/app/products/backend/router.py
+++ b/app/products/backend/router.py
@ -113,9 +113,7 @@ def _upsert_product_supplier(product_id: int, payload: Dict[str, Any], source: s
        """
        match_params = (product_id, supplier_name, supplier_sku)
-    existing = None
+    existing = execute_query_single(match_query, match_params) if match_query else None
    if match_query and match_params is not None:
        existing = execute_query_single(match_query, match_params)
    if existing:
        update_query = """
@ -475,9 +473,6 @@ async def list_products(
                minimum_term_months,
                is_bundle,
                billable,
                serial_number_required,
                asset_required,
                rental_asset_enabled,
                image_url
            FROM products
            {where_clause}
@ -531,9 +526,6 @@ async def create_product(payload: Dict[str, Any]):
                parent_product_id,
                bundle_pricing_model,
                billable,
                serial_number_required,
                asset_required,
                rental_asset_enabled,
                default_case_tag,
                default_time_rate_id,
                category_id,
@ -556,8 +548,7 @@ async def create_product(payload: Dict[str, Any]):
                %s, %s, %s, %s, %s, %s, %s, %s, %s, %s,
                %s, %s, %s, %s, %s, %s, %s, %s, %s, %s,
                %s, %s, %s, %s, %s, %s, %s, %s, %s, %s,
-                %s, %s, %s, %s, %s, %s, %s, %s, %s, %s,
+                %s, %s, %s, %s, %s, %s, %s, %s, %s
                %s, %s
            )
            RETURNING *
        """
@ -594,9 +585,6 @@ async def create_product(payload: Dict[str, Any]):
            payload.get("parent_product_id"),
            payload.get("bundle_pricing_model"),
            payload.get("billable", True),
            payload.get("serial_number_required", False),
            payload.get("asset_required", False),
            payload.get("rental_asset_enabled", False),
            payload.get("default_case_tag"),
            payload.get("default_time_rate_id"),
            payload.get("category_id"),
@ -646,7 +634,7 @@ async def update_product(
    payload: Dict[str, Any],
    current_user: dict = Depends(require_permission("products.update"))
 ):
-    """Update product fields for core metadata and billing validation flags."""
+    """Update product fields like name."""
    try:
        name = payload.get("name")
        if name is not None:
@ -654,45 +642,21 @@ async def update_product(
            if not name:
                raise HTTPException(status_code=400, detail="name cannot be empty")
        serial_number_required = payload.get("serial_number_required")
        asset_required = payload.get("asset_required")
        rental_asset_enabled = payload.get("rental_asset_enabled")
        existing = execute_query_single(
-            """
+            "SELECT name FROM products WHERE id = %s AND deleted_at IS NULL",
            SELECT name, serial_number_required, asset_required, rental_asset_enabled
            FROM products
            WHERE id = %s AND deleted_at IS NULL
            """,
            (product_id,)
        )
        if not existing:
            raise HTTPException(status_code=404, detail="Product not found")
-        updates = ["updated_at = CURRENT_TIMESTAMP"]
+        query = """
        values: List[Any] = []
        if name is not None:
            updates.append("name = %s")
            values.append(name)
        if serial_number_required is not None:
            updates.append("serial_number_required = %s")
            values.append(bool(serial_number_required))
        if asset_required is not None:
            updates.append("asset_required = %s")
            values.append(bool(asset_required))
        if rental_asset_enabled is not None:
            updates.append("rental_asset_enabled = %s")
            values.append(bool(rental_asset_enabled))
        values.append(product_id)
        query = f"""
            UPDATE products
-            SET {', '.join(updates)}
+            SET name = COALESCE(%s, name),
                updated_at = CURRENT_TIMESTAMP
            WHERE id = %s AND deleted_at IS NULL
            RETURNING *
        """
-        result = execute_query(query, tuple(values))
+        result = execute_query(query, (name, product_id))
        if not result:
            raise HTTPException(status_code=404, detail="Product not found")
        if name is not None and name != existing.get("name"):
@ -702,15 +666,6 @@ async def update_product(
                current_user.get("id") if current_user else None,
                {"old": existing.get("name"), "new": name}
            )
        for field in ("serial_number_required", "asset_required", "rental_asset_enabled"):
            if field in payload and payload.get(field) != existing.get(field):
                _log_product_audit(
                    product_id,
                    f"{field}_updated",
                    current_user.get("id") if current_user else None,
                    {"old": existing.get(field), "new": bool(payload.get(field))}
                )
        return result[0]
    except HTTPException:
        raise
--- a/app/services/economic_service.py
+++ b/app/services/economic_service.py
@ -784,7 +784,7 @@ class EconomicService:
                                             invoice_date: str,
                                             total_amount: float,
                                             vat_breakdown: Dict[str, float],
-                                             line_items: Optional[List[Dict]] = None,
+                                             line_items: List[Dict] = None,
                                             due_date: Optional[str] = None,
                                             text: Optional[str] = None) -> Dict:
        """
@ -983,12 +983,10 @@ class EconomicService:
                        data = await response.json() if response_text else {}
                        # e-conomic returns array of created vouchers
-                        if isinstance(data, list) and len(data) > 0 and isinstance(data[0], dict):
+                        if isinstance(data, list) and len(data) > 0:
                            voucher_data = data[0]
                        elif isinstance(data, dict):
                            voucher_data = data
                        else:
-                            voucher_data = {}
+                            voucher_data = data
                        voucher_number = voucher_data.get('voucherNumber')
                        logger.info(f"✅ Supplier invoice posted to kassekladde: voucher #{voucher_number}")
@ -1047,8 +1045,8 @@ class EconomicService:
            url = f"{self.api_url}/journals/{journal_number}/vouchers/{accounting_year}-{voucher_number}/attachment/file"
            headers = {
-                'X-AppSecretToken': str(self.app_secret_token or ''),
+                'X-AppSecretToken': self.app_secret_token,
-                'X-AgreementGrantToken': str(self.agreement_grant_token or '')
+                'X-AgreementGrantToken': self.agreement_grant_token
            }
            # Use multipart/form-data as required by e-conomic API
@ -1072,55 +1070,6 @@ class EconomicService:
            logger.error(f"❌ upload_voucher_attachment error: {e}")
            return {"error": True, "message": str(e)}
    async def get_invoice_lifecycle_status(self, invoice_number: str) -> str:
        """
        Resolve lifecycle status for an invoice number from e-conomic.
        Returns one of: draft, booked, unpaid, paid, not_found, error
        """
        invoice_number = str(invoice_number or "").strip()
        if not invoice_number:
            return "not_found"
        endpoints = [
            ("paid", f"{self.api_url}/invoices/paid"),
            ("unpaid", f"{self.api_url}/invoices/unpaid"),
            ("booked", f"{self.api_url}/invoices/booked"),
            ("draft", f"{self.api_url}/invoices/drafts"),
        ]
        try:
            async with aiohttp.ClientSession() as session:
                for status_name, endpoint in endpoints:
                    page = 0
                    while True:
                        async with session.get(
                            endpoint,
                            params={"pagesize": 1000, "skippages": page},
                            headers=self._get_headers(),
                        ) as response:
                            if response.status != 200:
                                break
                            data = await response.json()
                            collection = data.get("collection", [])
                            if not collection:
                                break
                            for inv in collection:
                                inv_no = inv.get("draftInvoiceNumber") or inv.get("bookedInvoiceNumber")
                                if str(inv_no or "") == invoice_number:
                                    return status_name
                            if len(collection) < 1000:
                                break
                            page += 1
            return "not_found"
        except Exception as e:
            logger.error("❌ Error resolving invoice lifecycle status %s: %s", invoice_number, e)
            return "error"
 # Singleton instance
 _economic_service_instance = None
--- a/app/services/email_analysis_service.py
+++ b/app/services/email_analysis_service.py
@ -6,7 +6,6 @@ Adapted from OmniSync for BMC Hub timetracking use cases
 import logging
 import json
 import asyncio
 from typing import Dict, Optional, List
 from datetime import datetime
 import aiohttp
--- a/app/services/email_processor_service.py
+++ b/app/services/email_processor_service.py
@ -133,20 +133,13 @@ class EmailProcessorService:
            classification = (email_data.get('classification') or '').strip().lower()
            confidence = float(email_data.get('confidence_score') or 0.0)
            require_manual_approval = getattr(settings, 'EMAIL_REQUIRE_MANUAL_APPROVAL', True)
            has_helpdesk_hint = email_workflow_service.has_helpdesk_routing_hint(email_data)
-            if has_helpdesk_hint:
+            if require_manual_approval:
                logger.info(
                    "🧵 Email %s has SAG/thread hint; bypassing manual approval gate for auto-routing",
                    email_id,
                )
            if require_manual_approval and not has_helpdesk_hint:
                await self._set_awaiting_user_action(email_id, reason='manual_approval_required')
                stats['awaiting_user_action'] = True
                return stats
-            if (not classification or confidence < settings.EMAIL_AI_CONFIDENCE_THRESHOLD) and not has_helpdesk_hint:
+            if not classification or confidence < settings.EMAIL_AI_CONFIDENCE_THRESHOLD:
                await self._set_awaiting_user_action(email_id, reason='low_confidence')
                stats['awaiting_user_action'] = True
                return stats
--- a/app/services/email_service.py
+++ b/app/services/email_service.py
@ -13,12 +13,11 @@ from email.mime.text import MIMEText
 from email.mime.multipart import MIMEMultipart
 from email.mime.base import MIMEBase
 from email import encoders
-from typing import List, Dict, Optional, Tuple, Any
+from typing import List, Dict, Optional, Tuple
 from datetime import datetime
 import json
 import asyncio
 import base64
 import re
 from uuid import uuid4
 # Try to import aiosmtplib, but don't fail if not available
@ -59,186 +58,6 @@ class EmailService:
            'user_email': settings.GRAPH_USER_EMAIL
        }
    def _graph_send_available(self) -> bool:
        return bool(
            self.use_graph
            and self.graph_config.get('tenant_id')
            and self.graph_config.get('client_id')
            and self.graph_config.get('client_secret')
            and self.graph_config.get('user_email')
        )
    async def _send_via_graph(
        self,
        to_addresses: List[str],
        subject: str,
        body_text: str,
        body_html: Optional[str] = None,
        cc: Optional[List[str]] = None,
        bcc: Optional[List[str]] = None,
        reply_to: Optional[str] = None,
        in_reply_to: Optional[str] = None,
        references: Optional[str] = None,
        attachments: Optional[List[Dict]] = None,
    ) -> Tuple[bool, str, Optional[Dict[str, str]]]:
        """Send email via Microsoft Graph sendMail endpoint."""
        access_token = await self._get_graph_access_token()
        if not access_token:
            return False, "Graph token acquisition failed", None
        def _recipient(addr: str) -> Dict:
            return {"emailAddress": {"address": addr}}
        message: Dict = {
            "subject": subject,
            "body": {
                "contentType": "HTML" if body_html else "Text",
                "content": body_html or body_text,
            },
            "toRecipients": [_recipient(addr) for addr in (to_addresses or [])],
        }
        if cc:
            message["ccRecipients"] = [_recipient(addr) for addr in cc]
        if bcc:
            message["bccRecipients"] = [_recipient(addr) for addr in bcc]
        if reply_to:
            message["replyTo"] = [_recipient(reply_to)]
        # Microsoft Graph only allows custom internet headers prefixed with x-.
        # Standard headers like In-Reply-To/References are rejected with
        # InvalidInternetMessageHeader, so only attach safe diagnostic metadata.
        headers = []
        if in_reply_to:
            headers.append({"name": "x-bmc-in-reply-to", "value": in_reply_to[:900]})
        if references:
            headers.append({"name": "x-bmc-references", "value": references[:900]})
        if headers:
            message["internetMessageHeaders"] = headers
        graph_attachments = []
        for attachment in (attachments or []):
            content = attachment.get("content")
            if not content:
                continue
            graph_attachments.append({
                "@odata.type": "#microsoft.graph.fileAttachment",
                "name": attachment.get("filename") or "attachment.bin",
                "contentType": attachment.get("content_type") or "application/octet-stream",
                "contentBytes": base64.b64encode(content).decode("ascii"),
            })
        if graph_attachments:
            message["attachments"] = graph_attachments
        url = f"https://graph.microsoft.com/v1.0/users/{self.graph_config['user_email']}/sendMail"
        request_body = {
            "message": message,
            "saveToSentItems": True,
        }
        request_headers = {
            "Authorization": f"Bearer {access_token}",
            "Content-Type": "application/json",
        }
        try:
            async with ClientSession() as session:
                async with session.post(url, headers=request_headers, json=request_body) as response:
                    if response.status in (200, 202):
                        metadata = None
                        try:
                            metadata = await self._find_recent_sent_graph_message(
                                access_token=access_token,
                                subject=subject,
                                to_addresses=to_addresses,
                            )
                        except Exception as metadata_error:
                            logger.warning(
                                "⚠️ Graph send succeeded but SentItems metadata lookup failed: %s",
                                metadata_error,
                            )
                        return True, f"Email sent to {len(to_addresses)} recipient(s) via Graph", metadata
                    error_text = await response.text()
                    logger.error("❌ Graph send failed: status=%s body=%s", response.status, error_text)
                    return False, f"Graph send failed ({response.status}): {error_text[:300]}", None
        except Exception as e:
            return False, f"Graph send exception: {str(e)}", None
    def _recipient_addresses_match(self, graph_recipients: Optional[List[Dict[str, Any]]], to_addresses: List[str]) -> bool:
        if not to_addresses:
            return True
        expected = {addr.strip().lower() for addr in (to_addresses or []) if addr}
        if not expected:
            return True
        actual = set()
        for recipient in graph_recipients or []:
            address = (
                recipient.get("emailAddress", {}).get("address")
                if isinstance(recipient, dict)
                else None
            )
            if address:
                actual.add(str(address).strip().lower())
        return bool(actual) and expected.issubset(actual)
    async def _find_recent_sent_graph_message(
        self,
        access_token: str,
        subject: str,
        to_addresses: List[str],
    ) -> Optional[Dict[str, str]]:
        """Best-effort lookup for the most recent sent Graph message metadata."""
        try:
            user_email = self.graph_config['user_email']
            url = f"https://graph.microsoft.com/v1.0/users/{user_email}/mailFolders/SentItems/messages"
            params = {
                '$top': 15,
                '$orderby': 'sentDateTime desc',
                '$select': 'id,subject,toRecipients,internetMessageId,conversationId,sentDateTime'
            }
            headers = {
                'Authorization': f'Bearer {access_token}',
                'Content-Type': 'application/json',
            }
            async with ClientSession() as session:
                async with session.get(url, params=params, headers=headers) as response:
                    if response.status != 200:
                        logger.warning("⚠️ Could not read SentItems metadata (status=%s)", response.status)
                        return None
                    payload = await response.json()
                    messages = payload.get('value') or []
                    normalized_subject = (subject or '').strip().lower()
                    for msg in messages:
                        candidate_subject = str(msg.get('subject') or '').strip().lower()
                        if normalized_subject and candidate_subject != normalized_subject:
                            continue
                        if not self._recipient_addresses_match(msg.get('toRecipients'), to_addresses):
                            continue
                        internet_message_id = self._normalize_message_id_value(msg.get('internetMessageId'))
                        conversation_id = self._normalize_message_id_value(msg.get('conversationId'))
                        if internet_message_id or conversation_id:
                            logger.info(
                                "🧵 Matched sent Graph metadata (conversationId=%s, messageId=%s)",
                                conversation_id,
                                internet_message_id,
                            )
                            return {
                                'internet_message_id': internet_message_id,
                                'conversation_id': conversation_id,
                            }
        except Exception as e:
            logger.warning("⚠️ Failed to resolve sent Graph metadata: %s", e)
        return None
    async def fetch_new_emails(self, limit: int = 50) -> List[Dict]:
        """
        Fetch new emails from configured source (IMAP or Graph API)
@ -353,7 +172,7 @@ class EmailService:
            params = {
                '$top': limit,
                '$orderby': 'receivedDateTime desc',
-                '$select': 'id,subject,from,toRecipients,ccRecipients,receivedDateTime,bodyPreview,body,hasAttachments,internetMessageId,conversationId,internetMessageHeaders'
+                '$select': 'id,subject,from,toRecipients,ccRecipients,receivedDateTime,bodyPreview,body,hasAttachments,internetMessageId'
            }
            headers = {
@ -579,26 +398,10 @@ class EmailService:
        received_date_str = msg.get('receivedDateTime', '')
        received_date = datetime.fromisoformat(received_date_str.replace('Z', '+00:00')) if received_date_str else datetime.now()
        headers = msg.get('internetMessageHeaders') or []
        in_reply_to = None
        references = None
        for header in headers:
            name = str(header.get('name') or '').strip().lower()
            value = str(header.get('value') or '').strip()
            if not value:
                continue
            if name == 'in-reply-to':
                in_reply_to = value
            elif name == 'references':
                references = value
        conversation_id = self._normalize_message_id_value(msg.get('conversationId'))
        return {
            'message_id': msg.get('internetMessageId', msg.get('id', '')),
-            'in_reply_to': in_reply_to,
+            'in_reply_to': None,
-            'email_references': references,
+            'email_references': None,
            'thread_key': conversation_id,
            'subject': msg.get('subject', ''),
            'sender_name': sender_name,
            'sender_email': sender_email,
@ -707,46 +510,6 @@ class EmailService:
            # Just email address
            return ("", header.strip())
    def _normalize_message_id_value(self, value: Optional[str]) -> Optional[str]:
        """Normalize message-id like tokens for stable thread matching."""
        if not value:
            return None
        normalized = str(value).strip().strip("<>").lower()
        normalized = "".join(normalized.split())
        return normalized or None
    def _extract_reference_ids(self, raw_references: Optional[str]) -> List[str]:
        if not raw_references:
            return []
        refs: List[str] = []
        for token in re.split(r"[\s,]+", str(raw_references).strip()):
            normalized = self._normalize_message_id_value(token)
            if normalized:
                refs.append(normalized)
        return list(dict.fromkeys(refs))
    def _derive_thread_key(self, email_data: Dict) -> Optional[str]:
        """
        Derive a stable conversation key.
        Priority:
        1) First References token (root message id)
        2) In-Reply-To
        3) Message-ID
        """
        explicit_thread_key = self._normalize_message_id_value(email_data.get("thread_key"))
        if explicit_thread_key:
            return explicit_thread_key
        reference_ids = self._extract_reference_ids(email_data.get("email_references"))
        if reference_ids:
            return reference_ids[0]
        in_reply_to = self._normalize_message_id_value(email_data.get("in_reply_to"))
        if in_reply_to:
            return in_reply_to
        return self._normalize_message_id_value(email_data.get("message_id"))
    def _parse_email_date(self, date_str: str) -> datetime:
        """Parse email date header into datetime object"""
        if not date_str:
@ -769,36 +532,6 @@ class EmailService:
    async def save_email(self, email_data: Dict) -> Optional[int]:
        """Save email to database"""
        try:
            thread_key = self._derive_thread_key(email_data)
            try:
                query = """
                    INSERT INTO email_messages 
                    (message_id, subject, sender_email, sender_name, recipient_email, cc, 
                     body_text, body_html, received_date, folder, has_attachments, attachment_count,
                     in_reply_to, email_references, thread_key,
                     status, is_read)
                    VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, 'new', false)
                    RETURNING id
                """
                email_id = execute_insert(query, (
                    email_data['message_id'],
                    email_data['subject'],
                    email_data['sender_email'],
                    email_data['sender_name'],
                    email_data['recipient_email'],
                    email_data['cc'],
                    email_data['body_text'],
                    email_data['body_html'],
                    email_data['received_date'],
                    email_data['folder'],
                    email_data['has_attachments'],
                    email_data['attachment_count'],
                    email_data.get('in_reply_to'),
                    email_data.get('email_references'),
                    thread_key,
                ))
            except Exception:
            query = """
                INSERT INTO email_messages 
                (message_id, subject, sender_email, sender_name, recipient_email, cc, 
@ -1146,40 +879,6 @@ class EmailService:
                return None
            # Insert email
            thread_key = self._derive_thread_key(email_data)
            try:
                query = """
                    INSERT INTO email_messages (
                        message_id, subject, sender_email, sender_name,
                        recipient_email, cc, body_text, body_html,
                        received_date, folder, has_attachments, attachment_count,
                        in_reply_to, email_references, thread_key,
                        status, import_method, created_at
                    )
                    VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, CURRENT_TIMESTAMP)
                    RETURNING id
                """
                result = execute_insert(query, (
                    email_data["message_id"],
                    email_data["subject"],
                    email_data["sender_email"],
                    email_data["sender_name"],
                    email_data.get("recipient_email", ""),
                    email_data.get("cc", ""),
                    email_data["body_text"],
                    email_data["body_html"],
                    email_data["received_date"],
                    email_data["folder"],
                    email_data["has_attachments"],
                    len(email_data.get("attachments", [])),
                    email_data.get("in_reply_to"),
                    email_data.get("email_references"),
                    thread_key,
                    "new",
                    "manual_upload"
                ))
            except Exception:
            query = """
                INSERT INTO email_messages (
                    message_id, subject, sender_email, sender_name,
@ -1259,37 +958,14 @@ class EmailService:
            logger.warning(f"🔒 DRY RUN MODE: Would send email to {to_addresses} with subject '{subject}'")
            return True, "Dry run mode - email not actually sent"
        graph_failure_message: Optional[str] = None
        # Prefer Graph send when Graph integration is enabled/configured.
        if self._graph_send_available():
            graph_ok, graph_message = await self._send_via_graph(
                to_addresses=to_addresses,
                subject=subject,
                body_text=body_text,
                body_html=body_html,
                cc=cc,
                bcc=bcc,
                reply_to=reply_to,
            )
            if graph_ok:
                logger.info("✅ Email sent via Graph to %s recipient(s): %s", len(to_addresses), subject)
                return True, graph_message
            graph_failure_message = graph_message
            logger.warning("⚠️ Graph send failed, falling back to SMTP: %s", graph_message)
        # Check if aiosmtplib is available
        if not HAS_AIOSMTPLIB:
            logger.error("❌ aiosmtplib not installed - cannot send email. Install with: pip install aiosmtplib")
            if graph_failure_message:
                return False, f"Graph failed: {graph_failure_message}; SMTP fallback unavailable: aiosmtplib not installed"
            return False, "aiosmtplib not installed"
        # Validate SMTP configuration
        if not all([settings.EMAIL_SMTP_HOST, settings.EMAIL_SMTP_USER, settings.EMAIL_SMTP_PASSWORD]):
            logger.error("❌ SMTP not configured - cannot send email")
            if graph_failure_message:
                return False, f"Graph failed: {graph_failure_message}; SMTP fallback unavailable: SMTP not configured"
            return False, "SMTP not configured"
        try:
@ -1337,10 +1013,8 @@ class EmailService:
            return True, f"Email sent to {len(to_addresses)} recipient(s)"
        except Exception as e:
-            error_msg = f"❌ SMTP send error: {str(e)}"
+            error_msg = f"❌ Failed to send email: {str(e)}"
            logger.error(error_msg)
            if graph_failure_message:
                return False, f"Graph failed: {graph_failure_message}; SMTP fallback failed: {str(e)}"
            return False, error_msg
    async def send_email_with_attachments(
@ -1352,15 +1026,12 @@ class EmailService:
        cc: Optional[List[str]] = None,
        bcc: Optional[List[str]] = None,
        reply_to: Optional[str] = None,
        in_reply_to: Optional[str] = None,
        references: Optional[str] = None,
        attachments: Optional[List[Dict]] = None,
        respect_dry_run: bool = True,
-    ) -> Tuple[bool, str, str, Optional[str]]:
+    ) -> Tuple[bool, str, str]:
-        """Send email and return status, message, message-id, and optional provider thread key."""
+        """Send email via SMTP with optional attachments and return generated Message-ID."""
        generated_message_id = f"<{uuid4().hex}@bmchub.local>"
        provider_thread_key: Optional[str] = None
        if respect_dry_run and settings.REMINDERS_DRY_RUN:
            logger.warning(
@ -1368,53 +1039,15 @@ class EmailService:
                to_addresses,
                subject,
            )
-            return True, "Dry run mode - email not actually sent", generated_message_id, provider_thread_key
+            return True, "Dry run mode - email not actually sent", generated_message_id
        graph_failure_message: Optional[str] = None
        # Prefer Graph send when Graph integration is enabled/configured.
        if self._graph_send_available():
            graph_ok, graph_message, graph_metadata = await self._send_via_graph(
                to_addresses=to_addresses,
                subject=subject,
                body_text=body_text,
                body_html=body_html,
                cc=cc,
                bcc=bcc,
                reply_to=reply_to,
                in_reply_to=in_reply_to,
                references=references,
                attachments=attachments,
            )
            if graph_ok:
                if graph_metadata:
                    graph_message_id = graph_metadata.get('internet_message_id')
                    graph_thread_key = graph_metadata.get('conversation_id')
                    if graph_message_id:
                        generated_message_id = graph_message_id
                    if graph_thread_key:
                        provider_thread_key = graph_thread_key
                logger.info(
                    "✅ Email with attachments sent via Graph to %s recipient(s): %s (thread_key=%s)",
                    len(to_addresses),
                    subject,
                    provider_thread_key,
                )
                return True, graph_message, generated_message_id, provider_thread_key
            graph_failure_message = graph_message
            logger.warning("⚠️ Graph send with attachments failed, falling back to SMTP: %s", graph_message)
        if not HAS_AIOSMTPLIB:
            logger.error("❌ aiosmtplib not installed - cannot send email. Install with: pip install aiosmtplib")
-            if graph_failure_message:
+            return False, "aiosmtplib not installed", generated_message_id
                return False, f"Graph failed: {graph_failure_message}; SMTP fallback unavailable: aiosmtplib not installed", generated_message_id, provider_thread_key
            return False, "aiosmtplib not installed", generated_message_id, provider_thread_key
        if not all([settings.EMAIL_SMTP_HOST, settings.EMAIL_SMTP_USER, settings.EMAIL_SMTP_PASSWORD]):
            logger.error("❌ SMTP not configured - cannot send email")
-            if graph_failure_message:
+            return False, "SMTP not configured", generated_message_id
                return False, f"Graph failed: {graph_failure_message}; SMTP fallback unavailable: SMTP not configured", generated_message_id, provider_thread_key
            return False, "SMTP not configured", generated_message_id, provider_thread_key
        try:
            msg = MIMEMultipart('mixed')
@ -1427,10 +1060,6 @@ class EmailService:
                msg['Cc'] = ', '.join(cc)
            if reply_to:
                msg['Reply-To'] = reply_to
            if in_reply_to:
                msg['In-Reply-To'] = in_reply_to
            if references:
                msg['References'] = references
            content_part = MIMEMultipart('alternative')
            content_part.attach(MIMEText(body_text, 'plain'))
@ -1479,11 +1108,9 @@ class EmailService:
                len(to_addresses),
                subject,
            )
-            return True, f"Email sent to {len(to_addresses)} recipient(s)", generated_message_id, provider_thread_key
+            return True, f"Email sent to {len(to_addresses)} recipient(s)", generated_message_id
        except Exception as e:
-            error_msg = f"❌ SMTP send error (attachments): {str(e)}"
+            error_msg = f"❌ Failed to send email with attachments: {str(e)}"
            logger.error(error_msg)
-            if graph_failure_message:
+            return False, error_msg, generated_message_id
                return False, f"Graph failed: {graph_failure_message}; SMTP fallback failed: {str(e)}", generated_message_id, provider_thread_key
            return False, error_msg, generated_message_id, provider_thread_key
--- a/app/services/email_workflow_service.py
+++ b/app/services/email_workflow_service.py
@ -53,20 +53,11 @@ class EmailWorkflowService:
            return {'status': 'disabled', 'workflows_executed': 0}
        email_id = email_data.get('id')
-        classification = (email_data.get('classification') or '').strip().lower()
+        classification = email_data.get('classification')
        confidence = email_data.get('confidence_score', 0.0)
        has_hint = self.has_helpdesk_routing_hint(email_data)
-        if not email_id:
+        if not email_id or not classification:
-            logger.warning("⚠️ Cannot execute workflows: missing email_id")
+            logger.warning(f"⚠️ Cannot execute workflows: missing email_id or classification")
            return {'status': 'skipped', 'reason': 'missing_data'}
        if not classification:
            if has_hint:
                classification = 'general'
                email_data['classification'] = classification
            else:
                logger.warning("⚠️ Cannot execute workflows: missing classification")
            return {'status': 'skipped', 'reason': 'missing_data'}
        logger.info(f"🔄 Finding workflows for classification: {classification} (confidence: {confidence})")
@ -91,14 +82,9 @@ class EmailWorkflowService:
                logger.info("✅ Bankruptcy system workflow executed successfully")
        # Special System Workflow: Helpdesk SAG routing
-        # - If SAG/tråd-hint findes => forsøg altid routing til eksisterende sag
+        # - If SAG-<id> is present in subject/header => update existing case
-        # - Uden hints: brug klassifikationsgating som før
+        # - If no SAG id and sender domain matches customer => create new case
-        should_try_helpdesk = (
+        if classification not in self.HELPDESK_SKIP_CLASSIFICATIONS:
            classification not in self.HELPDESK_SKIP_CLASSIFICATIONS
            or has_hint
        )
        if should_try_helpdesk:
            helpdesk_result = await self._handle_helpdesk_sag_routing(email_data)
            if helpdesk_result:
                results['details'].append(helpdesk_result)
@ -222,46 +208,15 @@ class EmailWorkflowService:
            domain = domain[4:]
        return domain or None
    def has_helpdesk_routing_hint(self, email_data: Dict) -> bool:
        """Return True when email has explicit routing hints (SAG or thread headers/key)."""
        if self._extract_sag_id(email_data):
            return True
        explicit_thread_key = self._normalize_message_id(email_data.get('thread_key'))
        if explicit_thread_key:
            return True
        if self._normalize_message_id(email_data.get('in_reply_to')):
            return True
        if self._extract_reference_message_ids(email_data.get('email_references')):
            return True
        return False
    def _extract_sag_id(self, email_data: Dict) -> Optional[int]:
        candidates = [
            email_data.get('subject') or '',
            email_data.get('in_reply_to') or '',
-            email_data.get('email_references') or '',
+            email_data.get('email_references') or ''
            email_data.get('body_text') or '',
            email_data.get('body_html') or '',
        ]
        # Accept both strict and human variants used in real subjects, e.g.:
        # - SAG-53
        # - SAG #53
        # - Sag 53
        sag_patterns = [
            r'\bSAG-(\d+)\b',
            r'\bSAG\s*#\s*(\d+)\b',
            r'\bSAG\s+(\d+)\b',
            r'\bBMCid\s*:\s*s(\d+)t\d+\b',
        ]
        for value in candidates:
-            for pattern in sag_patterns:
+            match = re.search(r'\bSAG-(\d+)\b', value, re.IGNORECASE)
                match = re.search(pattern, value, re.IGNORECASE)
            if match:
                return int(match.group(1))
        return None
@ -289,53 +244,6 @@ class EmailWorkflowService:
        # De-duplicate while preserving order
        return list(dict.fromkeys(tokens))
    def _extract_reference_message_ids(self, raw_references: Optional[str]) -> List[str]:
        tokens: List[str] = []
        if raw_references:
            for ref in re.split(r'[\s,]+', str(raw_references).strip()):
                normalized_ref = self._normalize_message_id(ref)
                if normalized_ref:
                    tokens.append(normalized_ref)
        return list(dict.fromkeys(tokens))
    def _derive_thread_key(self, email_data: Dict) -> Optional[str]:
        """Derive stable conversation key: root References -> In-Reply-To -> Message-ID."""
        explicit = self._normalize_message_id(email_data.get('thread_key'))
        if explicit:
            return explicit
        ref_ids = self._extract_reference_message_ids(email_data.get('email_references'))
        if ref_ids:
            return ref_ids[0]
        in_reply_to = self._normalize_message_id(email_data.get('in_reply_to'))
        if in_reply_to:
            return in_reply_to
        return self._normalize_message_id(email_data.get('message_id'))
    def _find_sag_id_from_thread_key(self, thread_key: Optional[str]) -> Optional[int]:
        if not thread_key:
            return None
        # Backward compatibility when DB migration is not yet applied.
        try:
            rows = execute_query(
                """
                SELECT se.sag_id
                FROM sag_emails se
                JOIN email_messages em ON em.id = se.email_id
                WHERE em.deleted_at IS NULL
                  AND LOWER(TRIM(COALESCE(em.thread_key, ''))) = %s
                ORDER BY se.created_at DESC
                LIMIT 1
                """,
                (thread_key,)
            )
            return rows[0]['sag_id'] if rows else None
        except Exception:
            return None
    def _find_sag_id_from_thread_headers(self, email_data: Dict) -> Optional[int]:
        thread_message_ids = self._extract_thread_message_ids(email_data)
        if not thread_message_ids:
@ -389,58 +297,15 @@ class EmailWorkflowService:
            (sag_id, email_id, sag_id, email_id)
        )
    def _strip_quoted_email_text(self, body_text: str) -> str:
        """Return only the newest reply content (remove quoted history/signatures)."""
        if not body_text:
            return ""
        text = str(body_text).replace("\r\n", "\n").replace("\r", "\n")
        lines = text.split("\n")
        cleaned_lines: List[str] = []
        header_marker_re = re.compile(r'^(fra|from|sent|date|dato|to|til|emne|subject|cc):\s*', re.IGNORECASE)
        original_message_re = re.compile(r'^(original message|oprindelig besked|videresendt besked)', re.IGNORECASE)
        for idx, line in enumerate(lines):
            stripped = line.strip()
            lowered = stripped.lower()
            if stripped.startswith('>'):
                break
            if original_message_re.match(stripped):
                break
            # Typical separator before quoted headers (e.g. "---" / "_____" lines)
            if re.match(r'^[-_]{3,}$', stripped):
                lookahead = lines[idx + 1: idx + 4]
                if any(header_marker_re.match(candidate.strip()) for candidate in lookahead):
                    break
            if idx > 0 and header_marker_re.match(stripped):
                if lines[idx - 1].strip() == "":
                    break
            cleaned_lines.append(line)
        while cleaned_lines and cleaned_lines[-1].strip() == "":
            cleaned_lines.pop()
        return "\n".join(cleaned_lines).strip()
    def _add_helpdesk_comment(self, sag_id: int, email_data: Dict) -> None:
        email_id = email_data.get('id')
        sender = email_data.get('sender_email') or 'ukendt'
        subject = email_data.get('subject') or '(ingen emne)'
        received = email_data.get('received_date')
        received_str = received.isoformat() if hasattr(received, 'isoformat') else str(received or '')
-        body_text = self._strip_quoted_email_text((email_data.get('body_text') or '').strip())
+        body_text = (email_data.get('body_text') or '').strip()
        email_meta_line = f"Email-ID: {email_id}\n" if email_id else ""
        comment = (
            f"📧 Indgående email\n"
            f"{email_meta_line}"
            f"Fra: {sender}\n"
            f"Emne: {subject}\n"
            f"Modtaget: {received_str}\n\n"
@ -486,45 +351,12 @@ class EmailWorkflowService:
        if not email_id:
            return None
-        derived_thread_key = self._derive_thread_key(email_data)
+        sag_id = self._extract_sag_id(email_data)
-        sag_id_from_thread_key = self._find_sag_id_from_thread_key(derived_thread_key)
+        if not sag_id:
-        sag_id_from_thread = self._find_sag_id_from_thread_headers(email_data)
+            sag_id = self._find_sag_id_from_thread_headers(email_data)
-        sag_id_from_tag = self._extract_sag_id(email_data)
+            if sag_id:
        routing_source = None
        sag_id = None
        if sag_id_from_thread_key:
            sag_id = sag_id_from_thread_key
            routing_source = 'thread_key'
            logger.info("🧵 Matched email %s to SAG-%s via thread key", email_id, sag_id)
        if sag_id_from_thread:
            if sag_id and sag_id != sag_id_from_thread:
                logger.warning(
                    "⚠️ Email %s has conflicting thread matches (thread_key: SAG-%s, headers: SAG-%s). Using thread_key.",
                    email_id,
                    sag_id,
                    sag_id_from_thread,
                )
            elif not sag_id:
                sag_id = sag_id_from_thread
                routing_source = 'thread_headers'
                logger.info("🔗 Matched email %s to SAG-%s via thread headers", email_id, sag_id)
        if sag_id_from_tag:
            if sag_id and sag_id != sag_id_from_tag:
                logger.warning(
                    "⚠️ Email %s contains conflicting case hints (thread: SAG-%s, tag: SAG-%s). Using thread match.",
                    email_id,
                    sag_id,
                    sag_id_from_tag
                )
            elif not sag_id:
                sag_id = sag_id_from_tag
                routing_source = 'sag_tag'
                logger.info("🏷️ Matched email %s to SAG-%s via SAG tag", email_id, sag_id)
        # 1) Existing SAG via subject/headers
        if sag_id:
            case_rows = execute_query(
@ -558,8 +390,7 @@ class EmailWorkflowService:
                'status': 'completed',
                'action': 'updated_existing_sag',
                'sag_id': sag_id,
-                'customer_id': case.get('customer_id'),
+                'customer_id': case.get('customer_id')
                'routing_source': routing_source
            }
        # 2) No SAG id -> create only if sender domain belongs to known customer
@ -594,8 +425,7 @@ class EmailWorkflowService:
            'action': 'created_new_sag',
            'sag_id': case['id'],
            'customer_id': customer['id'],
-            'domain': sender_domain,
+            'domain': sender_domain
            'routing_source': 'customer_domain'
        }
    async def _find_matching_workflows(self, email_data: Dict) -> List[Dict]:
--- a/app/settings/backend/router.py
+++ b/app/settings/backend/router.py
@ -2,7 +2,7 @@
 Settings and User Management API Router
 """
-from fastapi import APIRouter, HTTPException, Request
+from fastapi import APIRouter, HTTPException
 from typing import List, Optional, Dict
 from pydantic import BaseModel
 from app.core.database import execute_query
@ -10,22 +10,10 @@ from app.core.config import settings
 import httpx
 import time
 import logging
 import json
 logger = logging.getLogger(__name__)
 router = APIRouter()
 DEFAULT_EMAIL_SIGNATURE_TEMPLATE = (
    "{full_name}\n"
    "{title}\n"
    "{company_name}\n"
    "Telefon: {company_phone}\n"
    "Email: {email}\n"
    "Web: {company_website}\n"
    "Adresse: {company_address}\n"
    "BMCid: {bmc_id_tag}"
 )
 # Pydantic Models
 class Setting(BaseModel):
@ -69,30 +57,6 @@ class UserUpdate(BaseModel):
@router.get("/settings", response_model=List[Setting], tags=["Settings"])
 async def get_settings(category: Optional[str] = None):
    """Get all settings or filter by category"""
    execute_query(
        """
        INSERT INTO settings (key, value, category, description, value_type, is_public)
        VALUES
            (%s, %s, %s, %s, %s, %s),
            (%s, %s, %s, %s, %s, %s)
        ON CONFLICT (key) DO NOTHING
        """,
        (
            "email_default_signature_template",
            DEFAULT_EMAIL_SIGNATURE_TEMPLATE,
            "email",
            "Standard signatur skabelon til udgående sagsmails",
            "text",
            True,
            "company_website",
            "https://bmcnetworks.dk",
            "company",
            "Firma website",
            "string",
            True,
        ),
    )
    query = "SELECT * FROM settings"
    params = []
@ -111,7 +75,7 @@ async def get_setting(key: str):
    query = "SELECT * FROM settings WHERE key = %s"
    result = execute_query(query, (key,))
-    if not result and key in {"case_types", "case_type_module_defaults", "case_statuses"}:
+    if not result and key in {"case_types", "case_type_module_defaults"}:
        seed_query = """
            INSERT INTO settings (key, value, category, description, value_type, is_public)
            VALUES (%s, %s, %s, %s, %s, %s)
@ -144,43 +108,6 @@ async def get_setting(key: str):
                )
            )
        if key == "case_statuses":
            execute_query(
                seed_query,
                (
                    "case_statuses",
                    json.dumps([
                        {"value": "åben", "is_closed": False},
                        {"value": "under behandling", "is_closed": False},
                        {"value": "afventer", "is_closed": False},
                        {"value": "løst", "is_closed": True},
                        {"value": "lukket", "is_closed": True},
                    ], ensure_ascii=False),
                    "system",
                    "Sagsstatus værdier og lukkede markeringer",
                    "json",
                    True,
                )
            )
        result = execute_query(query, (key,))
    if not result and key == "email_default_signature_template":
        execute_query(
            """
            INSERT INTO settings (key, value, category, description, value_type, is_public)
            VALUES (%s, %s, %s, %s, %s, %s)
            ON CONFLICT (key) DO NOTHING
            """,
            (
                "email_default_signature_template",
                DEFAULT_EMAIL_SIGNATURE_TEMPLATE,
                "email",
                "Standard signatur skabelon til udgående sagsmails",
                "text",
                True,
            )
        )
        result = execute_query(query, (key,))
    if not result:
@ -200,27 +127,6 @@ async def update_setting(key: str, setting: SettingUpdate):
    """
    result = execute_query(query, (setting.value, key))
    if not result and key == "email_default_signature_template":
        result = execute_query(
            """
            INSERT INTO settings (key, value, category, description, value_type, is_public)
            VALUES (%s, %s, %s, %s, %s, %s)
            ON CONFLICT (key)
            DO UPDATE SET
                value = EXCLUDED.value,
                updated_at = CURRENT_TIMESTAMP
            RETURNING *
            """,
            (
                "email_default_signature_template",
                setting.value,
                "email",
                "Standard signatur skabelon til udgående sagsmails",
                "text",
                True,
            )
        )
    if not result:
        raise HTTPException(status_code=404, detail="Setting not found")
@ -616,10 +522,6 @@ class PromptUpdate(BaseModel):
 class PromptTestRequest(BaseModel):
    test_input: Optional[str] = None
    prompt_text: Optional[str] = None
    timeout_seconds: Optional[int] = None
 _prompt_test_last_call: Dict[str, float] = {}
@router.put("/ai-prompts/{key}", tags=["Settings"])
@ -657,7 +559,7 @@ async def reset_ai_prompt(key: str):
@router.post("/ai-prompts/{key}/test", tags=["Settings"])
-async def test_ai_prompt(key: str, payload: PromptTestRequest, http_request: Request):
+async def test_ai_prompt(key: str, payload: PromptTestRequest):
    """Run a quick AI test for a specific system prompt"""
    prompts = _get_prompts_with_overrides()
    if key not in prompts:
@ -675,38 +577,10 @@ async def test_ai_prompt(key: str, payload: PromptTestRequest, http_request: Req
        raise HTTPException(status_code=400, detail="Test input is empty")
    start = time.perf_counter()
    client_host = (http_request.client.host if http_request.client else "unknown")
    # Cooldown to prevent hammering external endpoints and getting rate-limited/banned.
    cooldown_seconds = 2.0
    now_monotonic = time.monotonic()
    last_call = _prompt_test_last_call.get(client_host)
    if last_call and (now_monotonic - last_call) < cooldown_seconds:
        wait_for = round(cooldown_seconds - (now_monotonic - last_call), 2)
        raise HTTPException(
            status_code=429,
            detail=f"For mange tests for hurtigt. Vent {wait_for} sekunder og prøv igen.",
        )
    _prompt_test_last_call[client_host] = now_monotonic
    read_timeout_seconds = payload.timeout_seconds or 90
    read_timeout_seconds = max(5, min(int(read_timeout_seconds), 300))
    try:
-        model_normalized = (model or "").strip().lower()
+        use_chat_api = model.startswith("qwen3")
        # qwen models are more reliable with /api/chat than /api/generate.
        use_chat_api = model_normalized.startswith("qwen")
-        logger.info(
+        async with httpx.AsyncClient(timeout=60.0) as client:
            "🧪 AI prompt test start key=%s model=%s timeout=%ss client=%s",
            key,
            model,
            read_timeout_seconds,
            client_host,
        )
        timeout = httpx.Timeout(connect=10.0, read=float(read_timeout_seconds), write=30.0, pool=10.0)
        async with httpx.AsyncClient(timeout=timeout) as client:
            if use_chat_api:
                response = await client.post(
                    f"{endpoint}/api/chat",
@ -737,14 +611,7 @@ async def test_ai_prompt(key: str, payload: PromptTestRequest, http_request: Req
                detail=f"AI endpoint fejl: {response.status_code} - {response.text[:300]}",
            )
        try:
        data = response.json()
        except Exception as parse_error:
            raise HTTPException(
                status_code=502,
                detail=f"AI endpoint returnerede ugyldig JSON: {str(parse_error)}",
            )
        if use_chat_api:
            message_data = data.get("message", {})
            ai_response = (message_data.get("content") or message_data.get("thinking") or "").strip()
@ -762,18 +629,13 @@ async def test_ai_prompt(key: str, payload: PromptTestRequest, http_request: Req
            "endpoint": endpoint,
            "test_input": test_input,
            "ai_response": ai_response,
            "timeout_seconds": read_timeout_seconds,
            "latency_ms": latency_ms,
        }
    except HTTPException:
        raise
    except httpx.TimeoutException as e:
        logger.error(f"❌ AI prompt test timed out for {key}: {repr(e)}")
        raise HTTPException(status_code=504, detail="AI test timed out (model svarer for langsomt)")
    except Exception as e:
-        logger.error(f"❌ AI prompt test failed for {key}: {repr(e)}")
+        logger.error(f"❌ AI prompt test failed for {key}: {e}")
-        err = str(e) or e.__class__.__name__
+        raise HTTPException(status_code=500, detail=f"Kunne ikke teste AI prompt: {str(e)}")
        raise HTTPException(status_code=500, detail=f"Kunne ikke teste AI prompt: {err}")
--- a/app/settings/frontend/settings.html
+++ b/app/settings/frontend/settings.html
@ -348,23 +348,6 @@
            <!-- Email Templates -->
            <div class="tab-pane fade" id="email-templates">
                <div class="card border-0 shadow-sm mb-4">
                    <div class="card-body">
                        <h5 class="fw-bold mb-2">Standard Signatur (Sagsmails)</h5>
                        <p class="text-muted mb-3">Bruges automatisk ved afsendelse fra sag. Skabelonen bruger indlogget bruger + firmaoplysninger.</p>
                        <label class="form-label small text-muted">Signatur skabelon</label>
                        <textarea class="form-control font-monospace" id="emailDefaultSignatureTemplate" rows="9"></textarea>
                        <div class="small text-muted mt-2">
                            Variabler: <code>{full_name}</code>, <code>{title}</code>, <code>{email}</code>, <code>{company_name}</code>, <code>{company_phone}</code>, <code>{company_address}</code>, <code>{bmc_id_tag}</code>
                        </div>
                        <div class="d-flex justify-content-end mt-3">
                            <button class="btn btn-primary" onclick="saveDefaultEmailSignatureTemplate()">
                                <i class="bi bi-save me-2"></i>Gem Standard Signatur
                            </button>
                        </div>
                    </div>
                </div>
                <div class="d-flex justify-content-between align-items-center mb-4">
                    <div>
                        <h5 class="fw-bold mb-1">Email Skabeloner</h5>
@ -1160,33 +1143,6 @@ async def scan_document(file_path: str):
                    </div>
                </div>
                <div class="card p-4 mt-4">
                    <div class="d-flex justify-content-between align-items-center mb-3">
                        <div>
                            <h5 class="mb-1 fw-bold">Sagsstatus</h5>
                            <p class="text-muted mb-0">Styr hvilke status-værdier der kan vælges, og marker hvilke der er lukkede.</p>
                        </div>
                        <div class="d-flex gap-2">
                            <input type="text" class="form-control" id="caseStatusInput" placeholder="F.eks. afventer kunde" style="max-width: 260px;">
                            <button class="btn btn-primary" onclick="addCaseStatus()"><i class="bi bi-plus-lg me-1"></i>Tilføj</button>
                        </div>
                    </div>
                    <div class="table-responsive">
                        <table class="table table-sm align-middle mb-0">
                            <thead>
                                <tr>
                                    <th>Status</th>
                                    <th class="text-center" style="width: 150px;">Lukket værdi</th>
                                    <th class="text-end" style="width: 100px;">Handling</th>
                                </tr>
                            </thead>
                            <tbody id="caseStatusesTableBody">
                                <tr><td colspan="3" class="text-muted">Indlæser...</td></tr>
                            </tbody>
                        </table>
                    </div>
                </div>
                <div class="card p-4 mt-4">
                    <div class="d-flex justify-content-between align-items-center mb-3">
                        <div>
@ -1706,8 +1662,6 @@ async function loadSettings() {
        displaySettingsByCategory();
        renderTelefoniSettings();
        await loadCaseTypesSetting();
        await loadCaseStatusesSetting();
        await loadTagsManagement();
        await loadNextcloudInstances();
    } catch (error) {
        console.error('Error loading settings:', error);
@ -1716,7 +1670,7 @@ async function loadSettings() {
 function displaySettingsByCategory() {
    const categories = {
-        company: ['company_name', 'company_cvr', 'company_email', 'company_phone', 'company_website', 'company_address'],
+        company: ['company_name', 'company_cvr', 'company_email', 'company_phone', 'company_address'],
        integrations: ['vtiger_enabled', 'vtiger_url', 'vtiger_username', 'economic_enabled', 'economic_app_secret', 'economic_agreement_token'],
        notifications: ['email_notifications'],
        system: ['system_timezone']
@ -2077,132 +2031,6 @@ const CASE_MODULE_LABELS = {
 };
 let caseTypeModuleDefaultsCache = {};
 let caseStatusesCache = [];
 function normalizeCaseStatuses(raw) {
    const normalized = [];
    const seen = new Set();
    const source = Array.isArray(raw) ? raw : [];
    source.forEach((item) => {
        const row = typeof item === 'string'
            ? { value: item, is_closed: false }
            : (item && typeof item === 'object' ? item : null);
        if (!row) return;
        const value = String(row.value || '').trim();
        if (!value) return;
        const key = value.toLowerCase();
        if (seen.has(key)) return;
        seen.add(key);
        normalized.push({
            value,
            is_closed: Boolean(row.is_closed)
        });
    });
    const defaults = [
        { value: 'åben', is_closed: false },
        { value: 'under behandling', is_closed: false },
        { value: 'afventer', is_closed: false },
        { value: 'løst', is_closed: true },
        { value: 'lukket', is_closed: true }
    ];
    defaults.forEach((item) => {
        const key = item.value.toLowerCase();
        if (!seen.has(key)) {
            seen.add(key);
            normalized.push(item);
        }
    });
    return normalized;
 }
 function renderCaseStatuses(rows) {
    const tbody = document.getElementById('caseStatusesTableBody');
    if (!tbody) return;
    if (!Array.isArray(rows) || !rows.length) {
        tbody.innerHTML = '<tr><td colspan="3" class="text-muted">Ingen statusværdier defineret</td></tr>';
        return;
    }
    tbody.innerHTML = rows.map((row, index) => `
        <tr>
            <td><span class="fw-semibold">${escapeHtml(row.value)}</span></td>
            <td class="text-center">
                <div class="form-check form-switch d-inline-flex">
                    <input class="form-check-input" type="checkbox" id="caseStatusClosed_${index}" ${row.is_closed ? 'checked' : ''}
                        onchange="toggleCaseStatusClosed(${index}, this.checked)">
                </div>
            </td>
            <td class="text-end">
                <button type="button" class="btn btn-sm btn-outline-danger" onclick="removeCaseStatus(${index})" title="Slet status">
                    <i class="bi bi-trash"></i>
                </button>
            </td>
        </tr>
    `).join('');
 }
 async function loadCaseStatusesSetting() {
    try {
        const response = await fetch('/api/v1/settings/case_statuses');
        if (!response.ok) {
            caseStatusesCache = normalizeCaseStatuses([]);
            renderCaseStatuses(caseStatusesCache);
            return;
        }
        const setting = await response.json();
        const parsed = JSON.parse(setting.value || '[]');
        caseStatusesCache = normalizeCaseStatuses(parsed);
        renderCaseStatuses(caseStatusesCache);
    } catch (error) {
        console.error('Error loading case statuses:', error);
        caseStatusesCache = normalizeCaseStatuses([]);
        renderCaseStatuses(caseStatusesCache);
    }
 }
 async function saveCaseStatuses() {
    await updateSetting('case_statuses', JSON.stringify(caseStatusesCache));
    renderCaseStatuses(caseStatusesCache);
 }
 async function addCaseStatus() {
    const input = document.getElementById('caseStatusInput');
    if (!input) return;
    const value = input.value.trim();
    if (!value) return;
    const exists = caseStatusesCache.some((row) => String(row.value || '').toLowerCase() === value.toLowerCase());
    if (!exists) {
        caseStatusesCache.push({ value, is_closed: false });
        await saveCaseStatuses();
    }
    input.value = '';
 }
 async function removeCaseStatus(index) {
    caseStatusesCache = caseStatusesCache.filter((_, i) => i !== index);
    if (!caseStatusesCache.length) {
        caseStatusesCache = normalizeCaseStatuses([]);
    }
    await saveCaseStatuses();
 }
 async function toggleCaseStatusClosed(index, checked) {
    if (!caseStatusesCache[index]) return;
    caseStatusesCache[index].is_closed = Boolean(checked);
    await saveCaseStatuses();
 }
 function normalizeCaseTypeModuleDefaults(raw, caseTypes) {
    const normalized = {};
@ -2959,28 +2787,6 @@ async function loadAIPrompts() {
        const container = document.getElementById('aiPromptsContent');
        const accordionHtml = `
            <div class="card border-0 shadow-sm mb-3">
                <div class="card-body py-3">
                    <div class="row g-2 align-items-center">
                        <div class="col-12 col-md-4">
                            <label class="form-label mb-1 small text-muted">Timeout pr. test (sek)</label>
                            <input id="aiTestTimeoutSeconds" type="number" class="form-control form-control-sm" min="5" max="300" step="1" value="90">
                        </div>
                        <div class="col-12 col-md-8 d-flex justify-content-md-end gap-2 align-self-end">
                            <button type="button" class="btn btn-sm btn-outline-secondary" onclick="clearAiPromptLog()">
                                <i class="bi bi-trash me-1"></i>Ryd log
                            </button>
                            <button type="button" class="btn btn-sm btn-outline-secondary" onclick="renderAiPromptLog()">
                                <i class="bi bi-arrow-clockwise me-1"></i>Opdater log
                            </button>
                        </div>
                        <div class="col-12">
                            <div id="aiPromptLogWindow" class="border rounded p-2 bg-light" style="max-height: 220px; overflow-y: auto; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 0.8rem;"></div>
                        </div>
                    </div>
                </div>
            </div>
            <div class="accordion" id="aiPromptsAccordion">
                ${Object.entries(prompts).map(([key, prompt], index) => `
                    <div class="accordion-item">
@ -3070,7 +2876,6 @@ async function loadAIPrompts() {
        `;
        container.innerHTML = accordionHtml;
        renderAiPromptLog();
    } catch (error) {
        console.error('Error loading AI prompts:', error);
@ -3156,9 +2961,6 @@ async function testPrompt(key) {
    const editElement = document.getElementById(`edit_prompt_${key}`);
    const promptText = editElement ? editElement.value : '';
    const timeoutInput = document.getElementById('aiTestTimeoutSeconds');
    const timeoutSecondsRaw = timeoutInput ? Number(timeoutInput.value) : 90;
    const timeoutSeconds = Math.min(300, Math.max(5, Number.isFinite(timeoutSecondsRaw) ? timeoutSecondsRaw : 90));
    const originalHtml = btn.innerHTML;
    btn.disabled = true;
@ -3167,13 +2969,12 @@ async function testPrompt(key) {
    resultElement.className = 'alert alert-secondary m-3 py-2 px-3';
    resultElement.classList.remove('d-none');
    resultElement.textContent = 'Tester AI...';
    addAiPromptLogEntry('info', key, `Test startet (timeout=${timeoutSeconds}s)`);
    try {
        const response = await fetch(`/api/v1/ai-prompts/${key}/test`, {
            method: 'POST',
            headers: { 'Content-Type': 'application/json' },
-            body: JSON.stringify({ prompt_text: promptText, timeout_seconds: timeoutSeconds })
+            body: JSON.stringify({ prompt_text: promptText })
        });
        if (!response.ok) {
@ -3190,54 +2991,16 @@ async function testPrompt(key) {
            `✅ AI svar modtaget (${result.latency_ms} ms)\n` +
            `Model: ${result.model}\n\n` +
            `${preview || '[Tomt svar]'}`;
        addAiPromptLogEntry('success', key, `OK (${result.latency_ms} ms, timeout=${result.timeout_seconds || timeoutSeconds}s)`);
    } catch (error) {
        console.error('Error testing AI prompt:', error);
        resultElement.className = 'alert alert-danger m-3 py-2 px-3';
        resultElement.textContent = `❌ ${error.message || 'Kunne ikke teste AI prompt'}`;
        addAiPromptLogEntry('error', key, error.message || 'Kunne ikke teste AI prompt');
    } finally {
        btn.disabled = false;
        btn.innerHTML = originalHtml;
    }
 }
 let aiPromptTestLog = [];
 function addAiPromptLogEntry(level, key, message) {
    aiPromptTestLog.unshift({
        level,
        key,
        message,
        timestamp: new Date().toISOString(),
    });
    if (aiPromptTestLog.length > 200) {
        aiPromptTestLog = aiPromptTestLog.slice(0, 200);
    }
    renderAiPromptLog();
 }
 function renderAiPromptLog() {
    const logWindow = document.getElementById('aiPromptLogWindow');
    if (!logWindow) return;
    if (!aiPromptTestLog.length) {
        logWindow.innerHTML = '<div class="text-muted">Ingen test-log endnu.</div>';
        return;
    }
    logWindow.innerHTML = aiPromptTestLog.map((row) => {
        const icon = row.level === 'success' ? 'bi-check-circle text-success' : row.level === 'error' ? 'bi-x-circle text-danger' : 'bi-info-circle text-primary';
        const ts = new Date(row.timestamp).toLocaleString('da-DK');
        return `<div class="mb-1"><i class="bi ${icon} me-1"></i><strong>[${ts}]</strong> ${escapeHtml(row.key)}: ${escapeHtml(row.message)}</div>`;
    }).join('');
 }
 function clearAiPromptLog() {
    aiPromptTestLog = [];
    renderAiPromptLog();
 }
 function copyPrompt(key) {
@ -3322,8 +3085,6 @@ document.querySelectorAll('.settings-nav .nav-link').forEach(link => {
        // Load data for tab
        if (tab === 'users') {
            loadUsers();
        } else if (tab === 'tags') {
            loadTagsManagement();
        } else if (tab === 'telefoni') {
            renderTelefoniSettings();
        } else if (tab === 'ai-prompts') {
@ -3398,19 +3159,13 @@ let showInactive = false;
 async function loadTagsManagement() {
    try {
        const response = await fetch('/api/v1/tags');
-        if (!response.ok) {
+        if (!response.ok) throw new Error('Failed to load tags');
            const msg = await getErrorMessage(response, 'Kunne ikke indlæse tags');
            throw new Error(msg);
        }
        allTagsData = await response.json();
        updateTagsStats();
        renderTagsGrid();
    } catch (error) {
        console.error('Error loading tags:', error);
-        allTagsData = [];
+        showNotification('Fejl ved indlæsning af tags', 'error');
        updateTagsStats();
        renderTagsGrid();
        showNotification('Fejl ved indlæsning af tags: ' + (error.message || 'ukendt fejl'), 'error');
    }
 }
@ -4514,45 +4269,6 @@ async function loadEmailTemplateCustomers() {
    }
 }
 async function loadDefaultEmailSignatureTemplate() {
    try {
        const response = await fetch('/api/v1/settings/email_default_signature_template');
        if (!response.ok) {
            throw new Error('Kunne ikke hente signatur-skabelon');
        }
        const setting = await response.json();
        const textarea = document.getElementById('emailDefaultSignatureTemplate');
        if (textarea) {
            textarea.value = setting.value || '';
        }
    } catch (error) {
        console.error('Error loading default email signature template:', error);
    }
 }
 async function saveDefaultEmailSignatureTemplate() {
    const textarea = document.getElementById('emailDefaultSignatureTemplate');
    if (!textarea) return;
    try {
        const response = await fetch('/api/v1/settings/email_default_signature_template', {
            method: 'PUT',
            headers: { 'Content-Type': 'application/json' },
            body: JSON.stringify({ value: textarea.value || '' })
        });
        if (!response.ok) {
            const err = await response.json().catch(() => ({}));
            throw new Error(err.detail || 'Kunne ikke gemme signatur-skabelon');
        }
        showNotification('Standard signatur gemt', 'success');
    } catch (error) {
        console.error('Error saving default email signature template:', error);
        showNotification(error.message || 'Kunne ikke gemme signatur-skabelon', 'error');
    }
 }
 async function openEmailTemplateModal() {
    // Reset form
    document.getElementById('emailTemplateForm').reset();
@ -4698,7 +4414,6 @@ document.addEventListener('DOMContentLoaded', () => {
    // Other loaders are called at bottom of file in existing script
    loadEmailTemplates();
    loadEmailTemplateCustomers();
    loadDefaultEmailSignatureTemplate();
 });
 </script>
--- a/app/shared/frontend/base.html
+++ b/app/shared/frontend/base.html
@ -253,7 +253,6 @@
                        <li><a class="dropdown-item py-2" href="/fixed-price-agreements"><i class="bi bi-calendar-check me-2"></i>Fastpris Aftaler</a></li>
                        <li><a class="dropdown-item py-2" href="/subscriptions"><i class="bi bi-repeat me-2"></i>Abonnementer</a></li>
                        <li><hr class="dropdown-divider"></li>
                        <li><a class="dropdown-item py-2" href="/tags#search"><i class="bi bi-tags me-2"></i>Tag søgning</a></li>
                        <li><a class="dropdown-item py-2" href="#">Knowledge Base</a></li>
                    </ul>
                </li>
@ -282,6 +281,21 @@
                        <li><a class="dropdown-item py-2" href="#">Abonnementer</a></li>
                        <li><a class="dropdown-item py-2" href="#">Betalinger</a></li>
                        <li><hr class="dropdown-divider"></li>
                        <li class="dropdown-submenu">
                            <a class="dropdown-item dropdown-toggle py-2" href="#" data-submenu-toggle="timetracking">
                                <span><i class="bi bi-clock-history me-2"></i>Timetracking</span>
                                <i class="bi bi-chevron-right small opacity-75"></i>
                            </a>
                            <ul class="dropdown-menu" data-submenu="timetracking">
                                <li><a class="dropdown-item py-2" href="/timetracking"><i class="bi bi-speedometer2 me-2"></i>Dashboard</a></li>
                                <li><a class="dropdown-item py-2" href="/timetracking/registrations"><i class="bi bi-list-columns-reverse me-2"></i>Registreringer</a></li>
                                <li><a class="dropdown-item py-2" href="/timetracking/wizard"><i class="bi bi-magic me-2"></i>Godkend Timer</a></li>
                                <li><a class="dropdown-item py-2" href="/timetracking/service-contract-wizard"><i class="bi bi-diagram-3 me-2"></i>Servicekontrakt Migration</a></li>
                                <li><a class="dropdown-item py-2" href="/timetracking/orders"><i class="bi bi-receipt me-2"></i>Ordrer</a></li>
                                <li><a class="dropdown-item py-2" href="/timetracking/customers"><i class="bi bi-people me-2"></i>Kunder</a></li>
                            </ul>
                        </li>
                        <li><hr class="dropdown-divider"></li>
                        <li><a class="dropdown-item py-2" href="#">Rapporter</a></li>
                    </ul>
                </li>
@ -292,19 +306,6 @@
                </li>
            </ul>
            <div class="d-flex align-items-center gap-3">
                <div class="dropdown">
                    <a class="nav-link dropdown-toggle" href="#" role="button" data-bs-toggle="dropdown" aria-expanded="false">
                        <i class="bi bi-clock-history me-2"></i>Data migration
                    </a>
                    <ul class="dropdown-menu dropdown-menu-end mt-2">
                        <li><a class="dropdown-item py-2" href="/timetracking"><i class="bi bi-speedometer2 me-2"></i>Dashboard</a></li>
                        <li><a class="dropdown-item py-2" href="/timetracking/registrations"><i class="bi bi-list-columns-reverse me-2"></i>Registreringer</a></li>
                        <li><a class="dropdown-item py-2" href="/timetracking/wizard"><i class="bi bi-magic me-2"></i>Godkend Timer</a></li>
                        <li><a class="dropdown-item py-2" href="/timetracking/service-contract-wizard"><i class="bi bi-diagram-3 me-2"></i>Servicekontrakt Migration</a></li>
                        <li><a class="dropdown-item py-2" href="/timetracking/orders"><i class="bi bi-receipt me-2"></i>Ordrer</a></li>
                        <li><a class="dropdown-item py-2" href="/timetracking/customers"><i class="bi bi-people me-2"></i>Kunder</a></li>
                    </ul>
                </div>
                <button class="btn btn-light rounded-circle border-0" id="quickCreateBtn" style="background: var(--accent-light); color: var(--accent);" title="Opret ny sag (+ eller Cmd+Shift+C)">
                    <i class="bi bi-plus-circle-fill fs-5"></i>
                </button>
@ -320,7 +321,6 @@
                    <ul class="dropdown-menu dropdown-menu-end mt-2">
                        <li><a class="dropdown-item py-2" href="#" data-bs-toggle="modal" data-bs-target="#profileModal">Profil</a></li>
                        <li><a class="dropdown-item py-2" href="/settings"><i class="bi bi-gear me-2"></i>Indstillinger</a></li>
                        <li><a class="dropdown-item py-2" href="/tags#search"><i class="bi bi-tags me-2"></i>Tag søgning</a></li>
                        <li><a class="dropdown-item py-2" href="/backups"><i class="bi bi-hdd-stack me-2"></i>Backup System</a></li>
                        <li><a class="dropdown-item py-2" href="/devportal"><i class="bi bi-code-square me-2"></i>DEV Portal</a></li>
                        <li><hr class="dropdown-divider"></li>
@ -1086,7 +1086,7 @@
 </script>
 <!-- QuickCreate Modal (AI-Powered Case Creation) -->
-{% include ["quick_create_modal.html", "shared/frontend/quick_create_modal.html"] ignore missing %}
+{% include "shared/frontend/quick_create_modal.html" %}
 <!-- Profile Modal -->
 <div class="modal fade" id="profileModal" tabindex="-1" aria-hidden="true">
--- a/app/subscriptions/backend/router.py
+++ b/app/subscriptions/backend/router.py
@ -21,8 +21,6 @@ router = APIRouter()
 ALLOWED_STATUSES = {"draft", "active", "paused", "cancelled"}
 STAGING_KEY_SQL = "COALESCE(source_account_id, 'name:' || LOWER(COALESCE(source_customer_name, 'ukendt')))"
 ALLOWED_BILLING_DIRECTIONS = {"forward", "backward"}
 ALLOWED_PRICE_CHANGE_STATUSES = {"pending", "approved", "rejected", "applied"}
 def _staging_status_with_mapping(status: str, has_customer: bool) -> str:
@ -167,15 +165,6 @@ async def create_subscription(payload: Dict[str, Any]):
        billing_interval = payload.get("billing_interval")
        billing_day = payload.get("billing_day")
        start_date = payload.get("start_date")
        billing_direction = (payload.get("billing_direction") or "forward").strip().lower()
        advance_months = int(payload.get("advance_months") or 1)
        first_full_period_start = payload.get("first_full_period_start")
        binding_months = int(payload.get("binding_months") or 0)
        binding_start_date_raw = payload.get("binding_start_date") or start_date
        binding_group_key = payload.get("binding_group_key")
        invoice_merge_key = payload.get("invoice_merge_key")
        price_change_case_id = payload.get("price_change_case_id")
        renewal_case_id = payload.get("renewal_case_id")
        notes = payload.get("notes")
        line_items = payload.get("line_items") or []
@ -189,12 +178,6 @@ async def create_subscription(payload: Dict[str, Any]):
            raise HTTPException(status_code=400, detail="start_date is required")
        if not line_items:
            raise HTTPException(status_code=400, detail="line_items is required")
        if billing_direction not in ALLOWED_BILLING_DIRECTIONS:
            raise HTTPException(status_code=400, detail="billing_direction must be forward or backward")
        if advance_months < 1 or advance_months > 24:
            raise HTTPException(status_code=400, detail="advance_months must be between 1 and 24")
        if binding_months < 0:
            raise HTTPException(status_code=400, detail="binding_months must be >= 0")
        sag = execute_query_single(
            "SELECT id, customer_id FROM sag_sager WHERE id = %s",
@ -219,27 +202,18 @@ async def create_subscription(payload: Dict[str, Any]):
        product_map = {}
        if product_ids:
            rows = execute_query(
-                """
+                "SELECT id, name, sales_price FROM products WHERE id = ANY(%s)",
                SELECT id, name, sales_price, serial_number_required, asset_required
                FROM products
                WHERE id = ANY(%s)
                """,
                (product_ids,)
            )
            product_map = {row["id"]: row for row in (rows or [])}
        cleaned_items = []
        total_price = 0
        blocked_reasons = []
        for idx, item in enumerate(line_items, start=1):
            product_id = item.get("product_id")
            description = (item.get("description") or "").strip()
            quantity = item.get("quantity")
            unit_price = item.get("unit_price")
            asset_id = item.get("asset_id")
            serial_number = (item.get("serial_number") or "").strip() or None
            period_from = item.get("period_from")
            period_to = item.get("period_to")
            product = product_map.get(product_id)
            if not description and product:
@ -254,58 +228,21 @@ async def create_subscription(payload: Dict[str, Any]):
            if unit_price is None or float(unit_price) < 0:
                raise HTTPException(status_code=400, detail="line_items unit_price must be >= 0")
            if asset_id is not None:
                asset = execute_query_single(
                    "SELECT id FROM hardware_assets WHERE id = %s AND deleted_at IS NULL",
                    (asset_id,)
                )
                if not asset:
                    raise HTTPException(status_code=400, detail=f"asset_id {asset_id} was not found")
            requires_asset = bool(product and product.get("asset_required"))
            requires_serial_number = bool(product and product.get("serial_number_required"))
            item_block_reasons: List[str] = []
            if requires_asset and not asset_id:
                item_block_reasons.append("Asset mangler")
            if requires_serial_number and not serial_number:
                item_block_reasons.append("Serienummer mangler")
            line_total = float(quantity) * float(unit_price)
            total_price += line_total
            billing_blocked = len(item_block_reasons) > 0
            billing_block_reason = "; ".join(item_block_reasons) if billing_blocked else None
            if billing_block_reason:
                blocked_reasons.append(f"{description}: {billing_block_reason}")
            cleaned_items.append({
                "line_no": idx,
                "product_id": product_id,
                "asset_id": asset_id,
                "description": description,
                "quantity": quantity,
                "unit_price": unit_price,
                "line_total": line_total,
                "period_from": period_from,
                "period_to": period_to,
                "requires_serial_number": requires_serial_number,
                "serial_number": serial_number,
                "billing_blocked": billing_blocked,
                "billing_block_reason": billing_block_reason,
            })
        product_name = cleaned_items[0]["description"]
        if len(cleaned_items) > 1:
            product_name = f"{product_name} (+{len(cleaned_items) - 1})"
        billing_blocked = len(blocked_reasons) > 0
        billing_block_reason = " | ".join(blocked_reasons) if billing_blocked else None
        binding_start_date = _safe_date(binding_start_date_raw)
        if not binding_start_date:
            raise HTTPException(status_code=400, detail="binding_start_date must be a valid date")
        binding_end_date = None
        if binding_months > 0:
            binding_end_date = binding_start_date + relativedelta(months=binding_months)
        # Calculate next_invoice_date based on billing_interval
        start_dt = datetime.strptime(start_date, "%Y-%m-%d").date()
@ -335,30 +272,14 @@ async def create_subscription(payload: Dict[str, Any]):
                        customer_id,
                        product_name,
                        billing_interval,
                        billing_direction,
                        advance_months,
                        first_full_period_start,
                        billing_day,
                        price,
                        start_date,
                        period_start,
                        next_invoice_date,
                        binding_months,
                        binding_start_date,
                        binding_end_date,
                        binding_group_key,
                        billing_blocked,
                        billing_block_reason,
                        invoice_merge_key,
                        price_change_case_id,
                        renewal_case_id,
                        status,
                        notes
-                    ) VALUES (
+                    ) VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, 'draft', %s)
                        %s, %s, %s, %s, %s, %s, %s, %s, %s, %s,
                        %s, %s, %s, %s, %s, %s, %s, %s, %s, %s,
                        %s, 'draft', %s
                    )
                    RETURNING *
                    """,
                    (
@ -366,23 +287,11 @@ async def create_subscription(payload: Dict[str, Any]):
                        sag["customer_id"],
                        product_name,
                        billing_interval,
                        billing_direction,
                        advance_months,
                        first_full_period_start,
                        billing_day,
                        total_price,
                        start_date,
                        period_start,
                        next_invoice_date,
                        binding_months,
                        binding_start_date,
                        binding_end_date,
                        binding_group_key,
                        billing_blocked,
                        billing_block_reason,
                        invoice_merge_key,
                        price_change_case_id,
                        renewal_case_id,
                        notes,
                    )
                )
@ -395,34 +304,20 @@ async def create_subscription(payload: Dict[str, Any]):
                            subscription_id,
                            line_no,
                            product_id,
                            asset_id,
                            description,
                            quantity,
                            unit_price,
-                            line_total,
+                            line_total
-                            period_from,
+                        ) VALUES (%s, %s, %s, %s, %s, %s, %s)
                            period_to,
                            requires_serial_number,
                            serial_number,
                            billing_blocked,
                            billing_block_reason
                        ) VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
                        """,
                        (
                            subscription["id"],
                            item["line_no"],
                            item["product_id"],
                            item["asset_id"],
                            item["description"],
                            item["quantity"],
                            item["unit_price"],
                            item["line_total"],
                            item["period_from"],
                            item["period_to"],
                            item["requires_serial_number"],
                            item["serial_number"],
                            item["billing_blocked"],
                            item["billing_block_reason"],
                        )
                    )
@ -453,25 +348,13 @@ async def get_subscription(subscription_id: int):
                c.name AS customer_name,
                s.product_name,
                s.billing_interval,
                s.billing_direction,
                s.advance_months,
                s.first_full_period_start,
                s.billing_day,
                s.price,
                s.start_date,
                s.end_date,
                s.next_invoice_date,
                s.period_start,
                s.binding_months,
                s.binding_start_date,
                s.binding_end_date,
                s.binding_group_key,
                s.notice_period_days,
                s.billing_blocked,
                s.billing_block_reason,
                s.invoice_merge_key,
                s.price_change_case_id,
                s.renewal_case_id,
                s.status,
                s.notes,
                s.cancelled_at,
@ -494,18 +377,11 @@ async def get_subscription(subscription_id: int):
                i.id,
                i.line_no,
                i.product_id,
                i.asset_id,
                p.name AS product_name,
                i.description,
                i.quantity,
                i.unit_price,
-                i.line_total,
+                i.line_total
                i.period_from,
                i.period_to,
                i.requires_serial_number,
                i.serial_number,
                i.billing_blocked,
                i.billing_block_reason
            FROM sag_subscription_items i
            LEFT JOIN products p ON p.id = i.product_id
            WHERE i.subscription_id = %s
@ -540,11 +416,7 @@ async def update_subscription(subscription_id: int, payload: Dict[str, Any]):
        allowed_fields = {
            "product_name", "billing_interval", "billing_day", "price",
            "start_date", "end_date", "next_invoice_date", "period_start",
-            "notice_period_days", "status", "notes",
+            "notice_period_days", "status", "notes"
            "billing_direction", "advance_months", "first_full_period_start",
            "binding_months", "binding_start_date", "binding_end_date", "binding_group_key",
            "billing_blocked", "billing_block_reason", "invoice_merge_key",
            "price_change_case_id", "renewal_case_id"
        }
        updates = []
@ -599,23 +471,13 @@ async def update_subscription(subscription_id: int, payload: Dict[str, Any]):
                            """
                            INSERT INTO sag_subscription_items (
                                subscription_id, line_no, description, 
-                                    quantity, unit_price, line_total, product_id,
+                                quantity, unit_price, line_total, product_id
-                                    asset_id, period_from, period_to,
+                            ) VALUES (%s, %s, %s, %s, %s, %s, %s)
                                    requires_serial_number, serial_number,
                                    billing_blocked, billing_block_reason
                                ) VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
                            """,
                            (
                                subscription_id, idx, description,
                                quantity, unit_price, line_total,
-                                    item.get("product_id"),
+                                item.get("product_id")
                                    item.get("asset_id"),
                                    item.get("period_from"),
                                    item.get("period_to"),
                                    bool(item.get("requires_serial_number")),
                                    item.get("serial_number"),
                                    bool(item.get("billing_blocked")),
                                    item.get("billing_block_reason"),
                            )
                        )
@ -675,13 +537,10 @@ async def list_subscriptions(status: str = Query("all")):
                c.name AS customer_name,
                s.product_name,
                s.billing_interval,
                s.billing_direction,
                s.billing_day,
                s.price,
                s.start_date,
                s.end_date,
                s.billing_blocked,
                s.invoice_merge_key,
                s.status,
                (SELECT COUNT(*) FROM sag_subscription_items WHERE subscription_id = s.id) as item_count
            FROM sag_subscriptions s
@ -743,475 +602,6 @@ async def trigger_subscription_processing():
        raise HTTPException(status_code=500, detail=str(e))
@router.get("/sag-subscriptions/{subscription_id}/price-changes", response_model=List[Dict[str, Any]])
 async def list_subscription_price_changes(subscription_id: int):
    """List planned price changes for one subscription."""
    try:
        query = """
            SELECT
                spc.id,
                spc.subscription_id,
                spc.subscription_item_id,
                spc.sag_id,
                sg.titel AS sag_title,
                spc.change_scope,
                spc.old_unit_price,
                spc.new_unit_price,
                spc.effective_date,
                spc.approval_status,
                spc.reason,
                spc.approved_by_user_id,
                spc.approved_at,
                spc.created_by_user_id,
                spc.created_at,
                spc.updated_at
            FROM subscription_price_changes spc
            LEFT JOIN sag_sager sg ON sg.id = spc.sag_id
            WHERE spc.subscription_id = %s
              AND spc.deleted_at IS NULL
            ORDER BY spc.effective_date ASC, spc.id ASC
        """
        return execute_query(query, (subscription_id,)) or []
    except Exception as e:
        logger.error(f"❌ Error listing subscription price changes: {e}", exc_info=True)
        raise HTTPException(status_code=500, detail=str(e))
@router.post("/sag-subscriptions/{subscription_id}/price-changes", response_model=Dict[str, Any])
 async def create_subscription_price_change(subscription_id: int, payload: Dict[str, Any]):
    """Create a planned price change (case is mandatory)."""
    try:
        new_unit_price = payload.get("new_unit_price")
        effective_date = payload.get("effective_date")
        sag_id = payload.get("sag_id")
        subscription_item_id = payload.get("subscription_item_id")
        reason = payload.get("reason")
        created_by_user_id = payload.get("created_by_user_id")
        if new_unit_price is None:
            raise HTTPException(status_code=400, detail="new_unit_price is required")
        if float(new_unit_price) < 0:
            raise HTTPException(status_code=400, detail="new_unit_price must be >= 0")
        if not effective_date:
            raise HTTPException(status_code=400, detail="effective_date is required")
        if not sag_id:
            raise HTTPException(status_code=400, detail="sag_id is required")
        subscription = execute_query_single(
            "SELECT id, customer_id, price FROM sag_subscriptions WHERE id = %s",
            (subscription_id,)
        )
        if not subscription:
            raise HTTPException(status_code=404, detail="Subscription not found")
        sag = execute_query_single(
            "SELECT id, customer_id FROM sag_sager WHERE id = %s AND deleted_at IS NULL",
            (sag_id,)
        )
        if not sag:
            raise HTTPException(status_code=400, detail="Sag not found")
        if int(sag.get("customer_id") or 0) != int(subscription.get("customer_id") or 0):
            raise HTTPException(status_code=400, detail="Sag customer mismatch for subscription")
        change_scope = "subscription"
        old_unit_price = subscription.get("price")
        if subscription_item_id is not None:
            item = execute_query_single(
                """
                SELECT id, unit_price
                FROM sag_subscription_items
                WHERE id = %s AND subscription_id = %s
                """,
                (subscription_item_id, subscription_id)
            )
            if not item:
                raise HTTPException(status_code=400, detail="subscription_item_id not found on this subscription")
            change_scope = "item"
            old_unit_price = item.get("unit_price")
        result = execute_query(
            """
            INSERT INTO subscription_price_changes (
                subscription_id,
                subscription_item_id,
                sag_id,
                change_scope,
                old_unit_price,
                new_unit_price,
                effective_date,
                approval_status,
                reason,
                created_by_user_id
            ) VALUES (%s, %s, %s, %s, %s, %s, %s, 'pending', %s, %s)
            RETURNING *
            """,
            (
                subscription_id,
                subscription_item_id,
                sag_id,
                change_scope,
                old_unit_price,
                new_unit_price,
                effective_date,
                reason,
                created_by_user_id,
            )
        )
        return result[0] if result else {}
    except HTTPException:
        raise
    except Exception as e:
        logger.error(f"❌ Error creating subscription price change: {e}", exc_info=True)
        raise HTTPException(status_code=500, detail=str(e))
@router.patch("/sag-subscriptions/price-changes/{change_id}/approve", response_model=Dict[str, Any])
 async def approve_subscription_price_change(change_id: int, payload: Dict[str, Any]):
    """Approve or reject a planned price change."""
    try:
        approval_status = (payload.get("approval_status") or "approved").strip().lower()
        approved_by_user_id = payload.get("approved_by_user_id")
        if approval_status not in ALLOWED_PRICE_CHANGE_STATUSES:
            raise HTTPException(status_code=400, detail="Invalid approval_status")
        if approval_status == "applied":
            raise HTTPException(status_code=400, detail="Use apply endpoint to set applied status")
        result = execute_query(
            """
            UPDATE subscription_price_changes
            SET approval_status = %s,
                approved_by_user_id = %s,
                approved_at = CURRENT_TIMESTAMP,
                updated_at = CURRENT_TIMESTAMP
            WHERE id = %s
              AND deleted_at IS NULL
            RETURNING *
            """,
            (approval_status, approved_by_user_id, change_id)
        )
        if not result:
            raise HTTPException(status_code=404, detail="Price change not found")
        return result[0]
    except HTTPException:
        raise
    except Exception as e:
        logger.error(f"❌ Error approving subscription price change: {e}", exc_info=True)
        raise HTTPException(status_code=500, detail=str(e))
@router.patch("/sag-subscriptions/price-changes/{change_id}/apply", response_model=Dict[str, Any])
 async def apply_subscription_price_change(change_id: int):
    """Apply an approved price change to subscription or item pricing."""
    conn = get_db_connection()
    try:
        with conn.cursor(cursor_factory=RealDictCursor) as cursor:
            cursor.execute(
                """
                SELECT *
                FROM subscription_price_changes
                WHERE id = %s
                  AND deleted_at IS NULL
                """,
                (change_id,)
            )
            change = cursor.fetchone()
            if not change:
                raise HTTPException(status_code=404, detail="Price change not found")
            if change.get("approval_status") not in ("approved", "pending"):
                raise HTTPException(status_code=400, detail="Price change must be approved or pending before apply")
            subscription_id = int(change["subscription_id"])
            change_scope = change.get("change_scope")
            new_unit_price = float(change.get("new_unit_price") or 0)
            if change_scope == "item" and change.get("subscription_item_id"):
                cursor.execute(
                    """
                    UPDATE sag_subscription_items
                    SET unit_price = %s,
                        line_total = ROUND((quantity * %s)::numeric, 2),
                        updated_at = CURRENT_TIMESTAMP
                    WHERE id = %s
                    """,
                    (new_unit_price, new_unit_price, change["subscription_item_id"])
                )
            else:
                cursor.execute(
                    """
                    UPDATE sag_subscription_items
                    SET unit_price = %s,
                        line_total = ROUND((quantity * %s)::numeric, 2),
                        updated_at = CURRENT_TIMESTAMP
                    WHERE subscription_id = %s
                    """,
                    (new_unit_price, new_unit_price, subscription_id)
                )
            cursor.execute(
                """
                SELECT COALESCE(SUM(line_total), 0) AS total
                FROM sag_subscription_items
                WHERE subscription_id = %s
                """,
                (subscription_id,)
            )
            row = cursor.fetchone() or {"total": 0}
            cursor.execute(
                """
                UPDATE sag_subscriptions
                SET price = %s,
                    price_change_case_id = %s,
                    updated_at = CURRENT_TIMESTAMP
                WHERE id = %s
                """,
                (row.get("total") or 0, change.get("sag_id"), subscription_id)
            )
            cursor.execute(
                """
                UPDATE subscription_price_changes
                SET approval_status = 'applied',
                    approved_at = COALESCE(approved_at, CURRENT_TIMESTAMP),
                    updated_at = CURRENT_TIMESTAMP
                WHERE id = %s
                RETURNING *
                """,
                (change_id,)
            )
            updated_change = cursor.fetchone()
        conn.commit()
        return updated_change or {}
    except HTTPException:
        conn.rollback()
        raise
    except Exception as e:
        conn.rollback()
        logger.error(f"❌ Error applying subscription price change: {e}", exc_info=True)
        raise HTTPException(status_code=500, detail=str(e))
    finally:
        release_db_connection(conn)
@router.get("/sag-subscriptions/{subscription_id}/asset-bindings", response_model=List[Dict[str, Any]])
 async def list_subscription_asset_bindings(subscription_id: int):
    """List asset bindings attached to a subscription."""
    try:
        return execute_query(
            """
            SELECT
                b.id,
                b.subscription_id,
                b.asset_id,
                b.shared_binding_key,
                b.binding_months,
                b.start_date,
                b.end_date,
                b.notice_period_days,
                b.status,
                b.sag_id,
                b.created_by_user_id,
                b.created_at,
                b.updated_at,
                h.brand,
                h.model,
                h.serial_number AS asset_serial_number,
                h.internal_asset_id,
                h.status AS asset_status
            FROM subscription_asset_bindings b
            LEFT JOIN hardware_assets h ON h.id = b.asset_id
            WHERE b.subscription_id = %s
              AND b.deleted_at IS NULL
            ORDER BY b.start_date DESC, b.id DESC
            """,
            (subscription_id,)
        ) or []
    except Exception as e:
        logger.error(f"❌ Error listing subscription asset bindings: {e}", exc_info=True)
        raise HTTPException(status_code=500, detail=str(e))
@router.post("/sag-subscriptions/{subscription_id}/asset-bindings", response_model=Dict[str, Any])
 async def create_subscription_asset_binding(subscription_id: int, payload: Dict[str, Any]):
    """Create a binding for one asset under a subscription."""
    try:
        asset_id = payload.get("asset_id")
        start_date_raw = payload.get("start_date")
        end_date_raw = payload.get("end_date")
        binding_months = int(payload.get("binding_months") or 0)
        shared_binding_key = payload.get("shared_binding_key")
        notice_period_days = int(payload.get("notice_period_days") or 30)
        sag_id = payload.get("sag_id")
        created_by_user_id = payload.get("created_by_user_id")
        if not asset_id:
            raise HTTPException(status_code=400, detail="asset_id is required")
        if notice_period_days < 0:
            raise HTTPException(status_code=400, detail="notice_period_days must be >= 0")
        if binding_months < 0:
            raise HTTPException(status_code=400, detail="binding_months must be >= 0")
        subscription = execute_query_single(
            "SELECT id, customer_id, start_date FROM sag_subscriptions WHERE id = %s",
            (subscription_id,)
        )
        if not subscription:
            raise HTTPException(status_code=404, detail="Subscription not found")
        asset = execute_query_single(
            "SELECT id FROM hardware_assets WHERE id = %s AND deleted_at IS NULL",
            (asset_id,)
        )
        if not asset:
            raise HTTPException(status_code=400, detail="Asset not found")
        if sag_id:
            sag = execute_query_single(
                "SELECT id, customer_id FROM sag_sager WHERE id = %s AND deleted_at IS NULL",
                (sag_id,)
            )
            if not sag:
                raise HTTPException(status_code=400, detail="Sag not found")
            if int(sag.get("customer_id") or 0) != int(subscription.get("customer_id") or 0):
                raise HTTPException(status_code=400, detail="Sag customer mismatch for subscription")
        start_date = _safe_date(start_date_raw) or _safe_date(subscription.get("start_date")) or date.today()
        end_date = _safe_date(end_date_raw)
        if not end_date and binding_months > 0:
            end_date = start_date + relativedelta(months=binding_months)
        result = execute_query(
            """
            INSERT INTO subscription_asset_bindings (
                subscription_id,
                asset_id,
                shared_binding_key,
                binding_months,
                start_date,
                end_date,
                notice_period_days,
                status,
                sag_id,
                created_by_user_id
            ) VALUES (%s, %s, %s, %s, %s, %s, %s, 'active', %s, %s)
            RETURNING *
            """,
            (
                subscription_id,
                asset_id,
                shared_binding_key,
                binding_months,
                start_date,
                end_date,
                notice_period_days,
                sag_id,
                created_by_user_id,
            )
        )
        if not result:
            raise HTTPException(status_code=500, detail="Could not create binding")
        execute_query(
            """
            UPDATE sag_subscription_items
            SET asset_id = %s,
                updated_at = CURRENT_TIMESTAMP
            WHERE subscription_id = %s
              AND asset_id IS NULL
            """,
            (asset_id, subscription_id)
        )
        return result[0]
    except HTTPException:
        raise
    except Exception as e:
        logger.error(f"❌ Error creating subscription asset binding: {e}", exc_info=True)
        raise HTTPException(status_code=500, detail=str(e))
@router.patch("/sag-subscriptions/asset-bindings/{binding_id}", response_model=Dict[str, Any])
 async def update_subscription_asset_binding(binding_id: int, payload: Dict[str, Any]):
    """Update status/dates/notice for a subscription asset binding."""
    try:
        allowed_fields = {
            "shared_binding_key",
            "binding_months",
            "start_date",
            "end_date",
            "notice_period_days",
            "status",
            "sag_id",
        }
        updates = []
        values = []
        for field, value in payload.items():
            if field in allowed_fields:
                updates.append(f"{field} = %s")
                values.append(value)
        if "status" in payload and payload.get("status") not in {"active", "ended", "cancelled"}:
            raise HTTPException(status_code=400, detail="Invalid binding status")
        if "notice_period_days" in payload and int(payload.get("notice_period_days") or 0) < 0:
            raise HTTPException(status_code=400, detail="notice_period_days must be >= 0")
        if not updates:
            existing = execute_query_single(
                "SELECT * FROM subscription_asset_bindings WHERE id = %s AND deleted_at IS NULL",
                (binding_id,)
            )
            if not existing:
                raise HTTPException(status_code=404, detail="Binding not found")
            return existing
        values.append(binding_id)
        result = execute_query(
            f"""
            UPDATE subscription_asset_bindings
            SET {', '.join(updates)},
                updated_at = CURRENT_TIMESTAMP
            WHERE id = %s
              AND deleted_at IS NULL
            RETURNING *
            """,
            tuple(values)
        )
        if not result:
            raise HTTPException(status_code=404, detail="Binding not found")
        return result[0]
    except HTTPException:
        raise
    except Exception as e:
        logger.error(f"❌ Error updating subscription asset binding: {e}", exc_info=True)
        raise HTTPException(status_code=500, detail=str(e))
@router.delete("/sag-subscriptions/asset-bindings/{binding_id}", response_model=Dict[str, Any])
 async def delete_subscription_asset_binding(binding_id: int):
    """Soft-delete a subscription asset binding."""
    try:
        result = execute_query(
            """
            UPDATE subscription_asset_bindings
            SET deleted_at = CURRENT_TIMESTAMP,
                updated_at = CURRENT_TIMESTAMP
            WHERE id = %s
              AND deleted_at IS NULL
            RETURNING id
            """,
            (binding_id,)
        )
        if not result:
            raise HTTPException(status_code=404, detail="Binding not found")
        return {"status": "deleted", "id": result[0].get("id")}
    except HTTPException:
        raise
    except Exception as e:
        logger.error(f"❌ Error deleting subscription asset binding: {e}", exc_info=True)
        raise HTTPException(status_code=500, detail=str(e))
@router.post("/simply-subscription-staging/import", response_model=Dict[str, Any])
 async def import_simply_subscriptions_to_staging():
    """Import recurring Simply CRM SalesOrders into staging (parking area)."""
--- a/app/tags/backend/models.py
+++ b/app/tags/backend/models.py
@ -6,7 +6,7 @@ from typing import Optional, List, Literal
 from datetime import datetime
 # Tag types
-TagType = Literal['workflow', 'status', 'category', 'priority', 'billing', 'brand', 'type']
+TagType = Literal['workflow', 'status', 'category', 'priority', 'billing']
 TagGroupBehavior = Literal['multi', 'single', 'toggle']
@ -37,7 +37,6 @@ class TagBase(BaseModel):
    icon: Optional[str] = None
    is_active: bool = True
    tag_group_id: Optional[int] = None
    catch_words: Optional[List[str]] = None
 class TagCreate(TagBase):
    """Tag creation model"""
@ -60,7 +59,6 @@ class TagUpdate(BaseModel):
    icon: Optional[str] = None
    is_active: Optional[bool] = None
    tag_group_id: Optional[int] = None
    catch_words: Optional[List[str]] = None
 class EntityTagBase(BaseModel):
--- a/app/tags/backend/router.py
+++ b/app/tags/backend/router.py
@ -1,10 +1,8 @@
 """
 Tag system API endpoints
 """
-from fastapi import APIRouter, HTTPException, Query
+from fastapi import APIRouter, HTTPException
 from typing import List, Optional
 import json
 import re
 from app.tags.backend.models import (
    Tag, TagCreate, TagUpdate, 
    EntityTag, EntityTagCreate,
@ -16,197 +14,6 @@ from app.core.database import execute_query, execute_query_single, execute_updat
 router = APIRouter(prefix="/tags")
 MODULE_LABELS = {
    "case": "Sager",
    "email": "Email",
    "ticket": "Tickets",
    "customer": "Kunder",
    "contact": "Kontakter",
    "time_entry": "Tid",
    "order": "Ordrer",
    "comment": "Ticket kommentarer",
    "worklog": "Ticket worklog",
 }
 def _module_label_for_entity_type(entity_type: Optional[str]) -> str:
    key = str(entity_type or "").strip().lower()
    if not key:
        return "Ukendt modul"
    return MODULE_LABELS.get(key, f"Ukendt modul ({key})")
 def _entity_reference_payload(entity_type: Optional[str], entity_id: Optional[int]) -> dict:
    etype = str(entity_type or "").strip().lower()
    eid = int(entity_id or 0)
    default_label = f"#{eid}" if eid else "Ukendt"
    if not etype or not eid:
        return {"entity_title": default_label, "entity_url": None}
    try:
        if etype == "case":
            row = execute_query_single(
                "SELECT id, titel FROM sag_sager WHERE id = %s AND deleted_at IS NULL",
                (eid,),
            )
            if row:
                title = str(row.get("titel") or "Sag").strip()
                return {"entity_title": title, "entity_url": f"/sag/{eid}"}
        elif etype == "email":
            row = execute_query_single(
                "SELECT id, subject FROM email_messages WHERE id = %s AND deleted_at IS NULL",
                (eid,),
            )
            if row:
                title = str(row.get("subject") or "Email").strip()
                return {"entity_title": title, "entity_url": f"/emails?id={eid}"}
        elif etype == "ticket":
            row = execute_query_single(
                "SELECT id, ticket_number, subject FROM tticket_tickets WHERE id = %s",
                (eid,),
            )
            if row:
                ticket_number = str(row.get("ticket_number") or "").strip()
                subject = str(row.get("subject") or "Ticket").strip()
                title = f"{ticket_number} - {subject}" if ticket_number else subject
                return {"entity_title": title, "entity_url": f"/ticket/tickets/{eid}"}
        elif etype == "customer":
            row = execute_query_single("SELECT id, name FROM customers WHERE id = %s", (eid,))
            if row:
                title = str(row.get("name") or "Kunde").strip()
                return {"entity_title": title, "entity_url": f"/customers/{eid}"}
        elif etype == "contact":
            row = execute_query_single(
                "SELECT id, first_name, last_name, email FROM contacts WHERE id = %s",
                (eid,),
            )
            if row:
                name = " ".join(
                    [str(row.get("first_name") or "").strip(), str(row.get("last_name") or "").strip()]
                ).strip()
                title = name or str(row.get("email") or "Kontakt").strip()
                return {"entity_title": title, "entity_url": f"/contacts/{eid}"}
        elif etype == "time_entry":
            row = execute_query_single(
                "SELECT id, description, worked_date FROM tmodule_times WHERE id = %s",
                (eid,),
            )
            if row:
                description = str(row.get("description") or "Tidsregistrering").strip()
                return {"entity_title": description[:90], "entity_url": "/timetracking/registrations"}
        elif etype == "order":
            row = execute_query_single(
                "SELECT id, order_number, total_amount FROM tmodule_orders WHERE id = %s",
                (eid,),
            )
            if row:
                order_number = str(row.get("order_number") or "Ordre").strip()
                total_amount = row.get("total_amount")
                suffix = f" ({total_amount} kr.)" if total_amount is not None else ""
                return {"entity_title": f"{order_number}{suffix}", "entity_url": "/timetracking/orders"}
        elif etype == "worklog":
            row = execute_query_single(
                """
                SELECT w.id, w.description, w.ticket_id, t.ticket_number
                FROM tticket_worklog w
                LEFT JOIN tticket_tickets t ON t.id = w.ticket_id
                WHERE w.id = %s
                """,
                (eid,),
            )
            if row:
                ticket_id = row.get("ticket_id")
                ticket_number = str(row.get("ticket_number") or "Ticket").strip()
                description = str(row.get("description") or "Worklog").strip()
                url = f"/ticket/tickets/{ticket_id}" if ticket_id else None
                return {"entity_title": f"{ticket_number} - {description[:70]}", "entity_url": url}
        elif etype == "comment":
            row = execute_query_single(
                """
                SELECT c.id, c.comment_text, c.ticket_id, t.ticket_number
                FROM tticket_comments c
                LEFT JOIN tticket_tickets t ON t.id = c.ticket_id
                WHERE c.id = %s
                """,
                (eid,),
            )
            if row:
                ticket_id = row.get("ticket_id")
                ticket_number = str(row.get("ticket_number") or "Ticket").strip()
                comment_text = str(row.get("comment_text") or "Kommentar").strip()
                url = f"/ticket/tickets/{ticket_id}" if ticket_id else None
                return {"entity_title": f"{ticket_number} - {comment_text[:70]}", "entity_url": url}
    except Exception:
        pass
    return {"entity_title": default_label, "entity_url": None}
 def _normalize_catch_words(value) -> List[str]:
    """Normalize catch words from JSON/text/list to a clean lowercase list."""
    if value is None:
        return []
    if isinstance(value, list):
        words = value
    elif isinstance(value, str):
        stripped = value.strip()
        if not stripped:
            return []
        if stripped.startswith("["):
            try:
                parsed = json.loads(stripped)
                words = parsed if isinstance(parsed, list) else []
            except Exception:
                words = [w.strip() for w in stripped.replace("\n", ",").split(",")]
        else:
            words = [w.strip() for w in stripped.replace("\n", ",").split(",")]
    else:
        words = []
    cleaned = []
    seen = set()
    for word in words:
        normalized = str(word or "").strip().lower()
        if len(normalized) < 2:
            continue
        if normalized in seen:
            continue
        seen.add(normalized)
        cleaned.append(normalized)
    return cleaned
 def _tag_row_to_response(row: dict) -> dict:
    """Ensure API response always exposes catch_words as a list."""
    if not row:
        return row
    out = dict(row)
    valid_types = {"workflow", "status", "category", "priority", "billing", "brand", "type"}
    tag_type = str(out.get("type") or "").strip().lower()
    if tag_type not in valid_types:
        tag_type = "category"
    out["type"] = tag_type
    color = str(out.get("color") or "").strip()
    if not re.fullmatch(r"#[0-9A-Fa-f]{6}", color):
        out["color"] = "#0f4c75"
    if not out.get("name"):
        out["name"] = "Unnamed tag"
    out["catch_words"] = _normalize_catch_words(out.get("catch_words"))
    return out
 # ============= TAG GROUPS =============
@router.get("/groups", response_model=List[TagGroup])
@ -227,131 +34,13 @@ async def create_tag_group(group: TagGroupCreate):
 # ============= TAG CRUD =============
@router.get("/usage")
 async def list_tag_usage(
    tag_name: Optional[str] = Query(None),
    tag_type: Optional[TagType] = Query(None),
    module: Optional[str] = Query(None),
    page: int = Query(1, ge=1),
    page_size: int = Query(25, ge=1, le=200),
    sort_by: str = Query("tagged_at"),
    sort_dir: str = Query("desc"),
 ):
    """List tag usage across modules with server-side filtering and pagination."""
    where_parts = ["1=1"]
    params: List[object] = []
    if tag_name:
        where_parts.append("LOWER(t.name) LIKE LOWER(%s)")
        params.append(f"%{tag_name.strip()}%")
    if tag_type:
        where_parts.append("t.type = %s")
        params.append(tag_type)
    if module:
        where_parts.append("LOWER(et.entity_type) = LOWER(%s)")
        params.append(module.strip())
    where_clause = " AND ".join(where_parts)
    sortable = {
        "tagged_at": "et.tagged_at",
        "tag_name": "t.name",
        "tag_type": "t.type",
        "module": "et.entity_type",
        "entity_id": "et.entity_id",
    }
    order_column = sortable.get(sort_by, "et.tagged_at")
    order_direction = "ASC" if str(sort_dir).lower() == "asc" else "DESC"
    count_query = f"""
        SELECT COUNT(*) AS total
        FROM entity_tags et
        JOIN tags t ON t.id = et.tag_id
        WHERE {where_clause}
    """
    count_row = execute_query_single(count_query, tuple(params)) or {"total": 0}
    total = int(count_row.get("total") or 0)
    offset = (page - 1) * page_size
    data_query = f"""
        SELECT
            et.id AS entity_tag_id,
            et.entity_type,
            et.entity_id,
            et.tagged_at,
            t.id AS tag_id,
            t.name AS tag_name,
            t.type AS tag_type,
            t.color AS tag_color,
            t.is_active AS tag_is_active
        FROM entity_tags et
        JOIN tags t ON t.id = et.tag_id
        WHERE {where_clause}
        ORDER BY {order_column} {order_direction}, et.id DESC
        LIMIT %s OFFSET %s
    """
    rows = execute_query(data_query, tuple(params + [page_size, offset])) or []
    items = []
    for row in rows:
        entity_type = row.get("entity_type")
        entity_ref = _entity_reference_payload(entity_type, row.get("entity_id"))
        items.append(
            {
                "entity_tag_id": row.get("entity_tag_id"),
                "tag_id": row.get("tag_id"),
                "tag_name": row.get("tag_name"),
                "tag_type": row.get("tag_type"),
                "tag_color": row.get("tag_color"),
                "tag_is_active": bool(row.get("tag_is_active")),
                "module": _module_label_for_entity_type(entity_type),
                "entity_type": entity_type,
                "entity_id": row.get("entity_id"),
                "entity_title": entity_ref.get("entity_title"),
                "entity_url": entity_ref.get("entity_url"),
                "tagged_at": row.get("tagged_at"),
            }
        )
    module_rows = execute_query(
        "SELECT DISTINCT entity_type FROM entity_tags ORDER BY entity_type",
        (),
    ) or []
    module_options = [
        {
            "value": row.get("entity_type"),
            "label": _module_label_for_entity_type(row.get("entity_type")),
        }
        for row in module_rows
    ]
    return {
        "items": items,
        "pagination": {
            "page": page,
            "page_size": page_size,
            "total": total,
            "total_pages": (total + page_size - 1) // page_size if total else 0,
        },
        "sort": {"sort_by": sort_by, "sort_dir": order_direction.lower()},
        "module_options": module_options,
    }
@router.get("", response_model=List[Tag])
 async def list_tags(
    type: Optional[TagType] = None,
    is_active: Optional[bool] = None
 ):
    """List all tags with optional filtering"""
-    query = """
+    query = "SELECT * FROM tags WHERE 1=1"
        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
               created_at, updated_at
        FROM tags
        WHERE 1=1
    """
    params = []
    if type:
@ -365,52 +54,32 @@ async def list_tags(
    query += " ORDER BY type, name"
    results = execute_query(query, tuple(params) if params else ())
-    return [_tag_row_to_response(row) for row in (results or [])]
+    return results
@router.get("/{tag_id}", response_model=Tag)
 async def get_tag(tag_id: int):
    """Get single tag by ID"""
    result = execute_query_single(
-        """
+        "SELECT * FROM tags WHERE id = %s",
        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
               created_at, updated_at
        FROM tags
        WHERE id = %s
        """,
        (tag_id,)
    )
    if not result:
        raise HTTPException(status_code=404, detail="Tag not found")
-    return _tag_row_to_response(result)
+    return result
@router.post("", response_model=Tag)
 async def create_tag(tag: TagCreate):
    """Create new tag"""
    query = """
-        INSERT INTO tags (name, type, description, color, icon, is_active, tag_group_id, catch_words_json)
+        INSERT INTO tags (name, type, description, color, icon, is_active, tag_group_id)
-        VALUES (%s, %s, %s, %s, %s, %s, %s, %s::jsonb)
+        VALUES (%s, %s, %s, %s, %s, %s, %s)
-        RETURNING id, name, type, description, color, icon, is_active, tag_group_id,
+        RETURNING *
                  COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
                  created_at, updated_at
    """
    catch_words = _normalize_catch_words(tag.catch_words)
    result = execute_query_single(
        query,
-        (
+        (tag.name, tag.type, tag.description, tag.color, tag.icon, tag.is_active, tag.tag_group_id)
            tag.name,
            tag.type,
            tag.description,
            tag.color,
            tag.icon,
            tag.is_active,
            tag.tag_group_id,
            json.dumps(catch_words),
    )
-    )
+    return result
    if not result:
        raise HTTPException(status_code=500, detail="Failed to create tag")
    return _tag_row_to_response(result)
@router.put("/{tag_id}", response_model=Tag)
 async def update_tag(tag_id: int, tag: TagUpdate):
@ -437,9 +106,6 @@ async def update_tag(tag_id: int, tag: TagUpdate):
    if tag.tag_group_id is not None:
        updates.append("tag_group_id = %s")
        params.append(tag.tag_group_id)
    if tag.catch_words is not None:
        updates.append("catch_words_json = %s::jsonb")
        params.append(json.dumps(_normalize_catch_words(tag.catch_words)))
    if not updates:
        raise HTTPException(status_code=400, detail="No fields to update")
@ -451,15 +117,13 @@ async def update_tag(tag_id: int, tag: TagUpdate):
        UPDATE tags 
        SET {', '.join(updates)}
        WHERE id = %s
-        RETURNING id, name, type, description, color, icon, is_active, tag_group_id,
+        RETURNING *
                  COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
                  created_at, updated_at
    """
    result = execute_query_single(query, tuple(params))
    if not result:
        raise HTTPException(status_code=404, detail="Tag not found")
-    return _tag_row_to_response(result)
+    return result
@router.delete("/{tag_id}")
 async def delete_tag(tag_id: int):
@ -550,91 +214,20 @@ async def remove_tag_from_entity_path(
 async def get_entity_tags(entity_type: str, entity_id: int):
    """Get all tags for a specific entity"""
    query = """
-        SELECT t.id, t.name, t.type, t.description, t.color, t.icon, t.is_active, t.tag_group_id,
+        SELECT t.* 
               COALESCE(t.catch_words_json, '[]'::jsonb) AS catch_words,
               t.created_at, t.updated_at
        FROM tags t
        JOIN entity_tags et ON et.tag_id = t.id
        WHERE et.entity_type = %s AND et.entity_id = %s
        ORDER BY t.type, t.name
    """
    results = execute_query(query, (entity_type, entity_id))
-    return [_tag_row_to_response(row) for row in (results or [])]
+    return results
@router.get("/entity/{entity_type}/{entity_id}/suggestions")
 async def suggest_entity_tags(entity_type: str, entity_id: int):
    """Suggest tags based on catch words for brand/type tags."""
    if entity_type != "case":
        return []
    case_row = execute_query_single(
        "SELECT id, titel, beskrivelse, template_key FROM sag_sager WHERE id = %s",
        (entity_id,),
    )
    if not case_row:
        raise HTTPException(status_code=404, detail="Entity not found")
    existing_rows = execute_query(
        "SELECT tag_id FROM entity_tags WHERE entity_type = %s AND entity_id = %s",
        (entity_type, entity_id),
    ) or []
    existing_tag_ids = {int(row.get("tag_id")) for row in existing_rows if row.get("tag_id") is not None}
    candidate_rows = execute_query(
        """
        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
               created_at, updated_at
        FROM tags
        WHERE is_active = true
          AND type IN ('brand', 'type')
        ORDER BY type, name
        """,
        (),
    ) or []
    haystack = " ".join(
        [
            str(case_row.get("titel") or ""),
            str(case_row.get("beskrivelse") or ""),
            str(case_row.get("template_key") or ""),
        ]
    ).lower()
    suggestions = []
    for row in candidate_rows:
        tag_id = int(row.get("id"))
        if tag_id in existing_tag_ids:
            continue
        catch_words = _normalize_catch_words(row.get("catch_words"))
        if not catch_words:
            continue
        matched_words = [word for word in catch_words if word in haystack]
        if not matched_words:
            continue
        suggestions.append(
            {
                "tag": _tag_row_to_response(row),
                "matched_words": matched_words,
                "score": len(matched_words),
            }
        )
    suggestions.sort(key=lambda item: (-item["score"], item["tag"]["type"], item["tag"]["name"]))
    return suggestions
@router.get("/search")
 async def search_tags(q: str, type: Optional[TagType] = None):
    """Search tags by name (fuzzy search)"""
    query = """
-        SELECT id, name, type, description, color, icon, is_active, tag_group_id,
+        SELECT * FROM tags 
               COALESCE(catch_words_json, '[]'::jsonb) AS catch_words,
               created_at, updated_at
        FROM tags
        WHERE is_active = true 
        AND LOWER(name) LIKE LOWER(%s)
    """
@ -647,7 +240,7 @@ async def search_tags(q: str, type: Optional[TagType] = None):
    query += " ORDER BY name LIMIT 20"
    results = execute_query(query, tuple(params))
-    return [_tag_row_to_response(row) for row in (results or [])]
+    return results
 # ============= WORKFLOW MANAGEMENT =============
--- a/app/tags/frontend/tags_admin.html
+++ b/app/tags/frontend/tags_admin.html
@ -1,8 +1,11 @@
-{% extends "shared/frontend/base.html" %}
+<!DOCTYPE html>
-
+<html lang="da">
-{% block title %}Tag Administration - BMC Hub{% endblock %}
+<head>
-
+    <meta charset="UTF-8">
-{% block extra_css %}
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>Tag Administration - BMC Hub</title>
    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet">
    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.0/font/bootstrap-icons.css">
    <style>
        :root {
            --primary-color: #0f4c75;
@ -11,8 +14,6 @@
            --category-color: #0f4c75;
            --priority-color: #dc3545;
            --billing-color: #2d6a4f;
            --brand-color: #006d77;
            --type-color: #5c677d;
        }
        .tag-badge {
@ -36,8 +37,6 @@
        .tag-type-category { background-color: var(--category-color); color: white; }
        .tag-type-priority { background-color: var(--priority-color); color: white; }
        .tag-type-billing { background-color: var(--billing-color); color: white; }
        .tag-type-brand { background-color: var(--brand-color); color: white; }
        .tag-type-type { background-color: var(--type-color); color: white; }
        .tag-list-item {
            padding: 1rem;
@ -54,8 +53,6 @@
        .tag-list-item[data-type="category"] { border-left-color: var(--category-color); }
        .tag-list-item[data-type="priority"] { border-left-color: var(--priority-color); }
        .tag-list-item[data-type="billing"] { border-left-color: var(--billing-color); }
        .tag-list-item[data-type="brand"] { border-left-color: var(--brand-color); }
        .tag-list-item[data-type="type"] { border-left-color: var(--type-color); }
        .color-preview {
            width: 40px;
@ -63,68 +60,9 @@
            border-radius: 8px;
            border: 2px solid #dee2e6;
        }
        .section-tabs .nav-link {
            color: var(--primary-color);
            font-weight: 600;
        }
        .section-tabs .nav-link.active {
            background-color: var(--primary-color);
            color: #fff;
            border-color: var(--primary-color);
        }
        .module-badge {
            display: inline-flex;
            align-items: center;
            gap: 0.3rem;
            padding: 0.2rem 0.55rem;
            border-radius: 999px;
            font-size: 0.8rem;
            background: #e7f1f8;
            color: #0b3552;
            border: 1px solid #c7dceb;
        }
        .usage-table thead th {
            position: sticky;
            top: 0;
            z-index: 1;
            background: #fff;
            white-space: nowrap;
        }
        .usage-table .filter-cell {
            min-width: 160px;
        }
        .usage-sort-btn {
            border: 0;
            background: transparent;
            color: inherit;
            font-weight: 600;
            padding: 0;
        }
        .usage-sort-btn .bi {
            font-size: 0.75rem;
            opacity: 0.55;
        }
        .usage-sort-btn.active .bi {
            opacity: 1;
        }
        @media (max-width: 991px) {
            .usage-table .filter-cell {
                min-width: 130px;
            }
        }
    </style>
-{% endblock %}
+</head>
-
+<body>
 {% block content %}
    <div class="container-fluid py-4">
        <div class="row mb-4">
            <div class="col">
@ -138,17 +76,6 @@
            </div>
        </div>
        <ul class="nav nav-pills section-tabs mb-4" id="sectionTabs">
            <li class="nav-item">
                <button type="button" class="nav-link active" data-section="admin">Tag administration</button>
            </li>
            <li class="nav-item">
                <button type="button" class="nav-link" data-section="search">Tag søgning</button>
            </li>
        </ul>
        <div id="tagAdminSection">
        <!-- Type Filter Tabs -->
        <ul class="nav nav-tabs mb-4" id="typeFilter">
            <li class="nav-item">
@ -179,16 +106,6 @@
                    <span class="tag-badge tag-type-billing">Billing</span>
                </a>
            </li>
            <li class="nav-item">
                <a class="nav-link" href="#" data-type="brand">
                    <span class="tag-badge tag-type-brand">Brand</span>
                </a>
            </li>
            <li class="nav-item">
                <a class="nav-link" href="#" data-type="type">
                    <span class="tag-badge tag-type-type">Type</span>
                </a>
            </li>
        </ul>
        <!-- Tags List -->
@ -205,98 +122,6 @@
        </div>
    </div>
        <div id="tagSearchSection" class="d-none">
            <div class="card mb-3">
                <div class="card-body">
                    <div class="d-flex flex-wrap justify-content-between align-items-center gap-2 mb-3">
                        <div>
                            <h5 class="mb-1">Tag søgning på tværs af moduler</h5>
                            <p class="text-muted mb-0 small">Filtrer efter tag-navn, type og modul. Hver række viser tydeligt hvilket modul tagningen kommer fra.</p>
                        </div>
                        <button type="button" class="btn btn-outline-secondary btn-sm" id="resetUsageFiltersBtn">
                            <i class="bi bi-arrow-counterclockwise"></i> Nulstil filtre
                        </button>
                    </div>
                    <div class="table-responsive">
                        <table class="table table-hover align-middle usage-table mb-2">
                            <thead>
                                <tr>
                                    <th>
                                        <button type="button" class="usage-sort-btn" data-sort-by="tag_name">
                                            Tag <i class="bi bi-chevron-expand"></i>
                                        </button>
                                    </th>
                                    <th>
                                        <button type="button" class="usage-sort-btn" data-sort-by="tag_type">
                                            Type <i class="bi bi-chevron-expand"></i>
                                        </button>
                                    </th>
                                    <th>
                                        <button type="button" class="usage-sort-btn" data-sort-by="module">
                                            Modul <i class="bi bi-chevron-expand"></i>
                                        </button>
                                    </th>
                                    <th>Objekt</th>
                                    <th>Entity type</th>
                                    <th>
                                        <button type="button" class="usage-sort-btn" data-sort-by="entity_id">
                                            Entity ID <i class="bi bi-chevron-expand"></i>
                                        </button>
                                    </th>
                                    <th>
                                        <button type="button" class="usage-sort-btn active" data-sort-by="tagged_at">
                                            Tagget <i class="bi bi-sort-down"></i>
                                        </button>
                                    </th>
                                </tr>
                                <tr>
                                    <th class="filter-cell">
                                        <input id="usageFilterTagName" type="search" class="form-control form-control-sm" placeholder="Søg tag-navn">
                                    </th>
                                    <th class="filter-cell">
                                        <select id="usageFilterTagType" class="form-select form-select-sm">
                                            <option value="">Alle typer</option>
                                            <option value="workflow">workflow</option>
                                            <option value="status">status</option>
                                            <option value="category">category</option>
                                            <option value="priority">priority</option>
                                            <option value="billing">billing</option>
                                            <option value="brand">brand</option>
                                            <option value="type">type</option>
                                        </select>
                                    </th>
                                    <th class="filter-cell">
                                        <select id="usageFilterModule" class="form-select form-select-sm">
                                            <option value="">Alle moduler</option>
                                        </select>
                                    </th>
                                    <th></th>
                                    <th></th>
                                    <th></th>
                                    <th></th>
                                </tr>
                            </thead>
                            <tbody id="usageTableBody">
                                <tr>
                                    <td colspan="7" class="text-center text-muted py-4">Indlæser...</td>
                                </tr>
                            </tbody>
                        </table>
                    </div>
                    <div class="d-flex flex-wrap justify-content-between align-items-center gap-2">
                        <div class="small text-muted" id="usageSummary">-</div>
                        <div class="btn-group">
                            <button type="button" class="btn btn-sm btn-outline-primary" id="usagePrevBtn">Forrige</button>
                            <button type="button" class="btn btn-sm btn-outline-primary" id="usageNextBtn">Næste</button>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
    <!-- Create/Edit Tag Modal -->
    <div class="modal fade" id="createTagModal" tabindex="-1">
        <div class="modal-dialog">
@ -323,17 +148,9 @@
                                <option value="category">Category - Emne/område</option>
                                <option value="priority">Priority - Hastighed</option>
                                <option value="billing">Billing - Økonomi</option>
                                <option value="brand">Brand - Leverandør/produktbrand</option>
                                <option value="type">Type - Sagstype/arbejdstype</option>
                            </select>
                        </div>
                        <div class="mb-3">
                            <label for="tagCatchWords" class="form-label">Catch words</label>
                            <textarea class="form-control" id="tagCatchWords" rows="3" placeholder="fx: office 365, outlook, smtp"></textarea>
                            <small class="text-muted">Brug komma eller ny linje mellem ord. Bruges til auto-forslag på sager.</small>
                        </div>
                        <div class="mb-3">
                            <label for="tagDescription" class="form-label">Beskrivelse</label>
                            <textarea class="form-control" id="tagDescription" rows="3"></textarea>
@ -369,59 +186,19 @@
            </div>
        </div>
    </div>
 {% endblock %}
-{% block extra_js %}
+    <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/js/bootstrap.bundle.min.js"></script>
    <script>
        let allTags = [];
        let currentFilter = 'all';
        let usageDebounceTimer = null;
        const usageState = {
            filters: {
                tag_name: '',
                tag_type: '',
                module: ''
            },
            page: 1,
            page_size: 25,
            sort_by: 'tagged_at',
            sort_dir: 'desc',
            total: 0,
            total_pages: 0
        };
        // Load tags on page load
        document.addEventListener('DOMContentLoaded', () => {
            loadTags();
            loadTagUsage();
            setupEventListeners();
            const initialSection = window.location.hash === '#search' ? 'search' : 'admin';
            switchTagSection(initialSection, false);
        });
        function switchTagSection(section, updateHash = true) {
            const normalized = section === 'search' ? 'search' : 'admin';
            document.querySelectorAll('#sectionTabs .nav-link').forEach(link => {
                link.classList.toggle('active', link.dataset.section === normalized);
            });
            document.getElementById('tagAdminSection').classList.toggle('d-none', normalized !== 'admin');
            document.getElementById('tagSearchSection').classList.toggle('d-none', normalized !== 'search');
            if (updateHash) {
                const hash = normalized === 'search' ? '#search' : '#admin';
                window.history.replaceState(null, '', hash);
            }
        }
        function setupEventListeners() {
            // Section tabs
            document.querySelectorAll('#sectionTabs button').forEach(btn => {
                btn.addEventListener('click', () => {
                    switchTagSection(btn.dataset.section);
                });
            });
            // Type filter tabs
            document.querySelectorAll('#typeFilter a').forEach(tab => {
                tab.addEventListener('click', (e) => {
@ -452,9 +229,7 @@
                    'status': '#ffd700',
                    'category': '#0f4c75',
                    'priority': '#dc3545',
-                    'billing': '#2d6a4f',
+                    'billing': '#2d6a4f'
                    'brand': '#006d77',
                    'type': '#5c677d'
                };
                if (colorMap[type]) {
                    document.getElementById('tagColor').value = colorMap[type];
@ -465,61 +240,6 @@
            // Save button
            document.getElementById('saveTagBtn').addEventListener('click', saveTag);
            // Usage filters
            document.getElementById('usageFilterTagName').addEventListener('input', () => {
                usageState.filters.tag_name = document.getElementById('usageFilterTagName').value.trim();
                usageState.page = 1;
                debounceUsageLoad();
            });
            document.getElementById('usageFilterTagType').addEventListener('change', () => {
                usageState.filters.tag_type = document.getElementById('usageFilterTagType').value;
                usageState.page = 1;
                loadTagUsage();
            });
            document.getElementById('usageFilterModule').addEventListener('change', () => {
                usageState.filters.module = document.getElementById('usageFilterModule').value;
                usageState.page = 1;
                loadTagUsage();
            });
            document.getElementById('resetUsageFiltersBtn').addEventListener('click', () => {
                usageState.filters = { tag_name: '', tag_type: '', module: '' };
                usageState.page = 1;
                document.getElementById('usageFilterTagName').value = '';
                document.getElementById('usageFilterTagType').value = '';
                document.getElementById('usageFilterModule').value = '';
                loadTagUsage();
            });
            document.getElementById('usagePrevBtn').addEventListener('click', () => {
                if (usageState.page > 1) {
                    usageState.page -= 1;
                    loadTagUsage();
                }
            });
            document.getElementById('usageNextBtn').addEventListener('click', () => {
                if (usageState.page < usageState.total_pages) {
                    usageState.page += 1;
                    loadTagUsage();
                }
            });
            document.querySelectorAll('.usage-sort-btn').forEach(btn => {
                btn.addEventListener('click', () => {
                    const sortBy = btn.dataset.sortBy;
                    if (usageState.sort_by === sortBy) {
                        usageState.sort_dir = usageState.sort_dir === 'asc' ? 'desc' : 'asc';
                    } else {
                        usageState.sort_by = sortBy;
                        usageState.sort_dir = sortBy === 'tagged_at' ? 'desc' : 'asc';
                    }
                    usageState.page = 1;
                    updateSortIndicators();
                    loadTagUsage();
                });
            });
            // Modal reset on close
            document.getElementById('createTagModal').addEventListener('hidden.bs.modal', () => {
                document.getElementById('tagForm').reset();
@ -544,131 +264,6 @@
            }
        }
        function escapeHtml(value) {
            return String(value ?? '')
                .replaceAll('&', '&amp;')
                .replaceAll('<', '&lt;')
                .replaceAll('>', '&gt;')
                .replaceAll('"', '&quot;')
                .replaceAll("'", '&#39;');
        }
        function debounceUsageLoad() {
            if (usageDebounceTimer) {
                clearTimeout(usageDebounceTimer);
            }
            usageDebounceTimer = setTimeout(() => loadTagUsage(), 280);
        }
        function updateSortIndicators() {
            document.querySelectorAll('.usage-sort-btn').forEach(btn => {
                const icon = btn.querySelector('i');
                if (!icon) return;
                btn.classList.remove('active');
                icon.className = 'bi bi-chevron-expand';
                if (btn.dataset.sortBy === usageState.sort_by) {
                    btn.classList.add('active');
                    icon.className = usageState.sort_dir === 'asc' ? 'bi bi-sort-up' : 'bi bi-sort-down';
                }
            });
        }
        function renderUsageTable(items) {
            const tbody = document.getElementById('usageTableBody');
            if (!Array.isArray(items) || !items.length) {
                tbody.innerHTML = '<tr><td colspan="7" class="text-center text-muted py-4">Ingen taggede rækker matcher filtrene.</td></tr>';
                return;
            }
            tbody.innerHTML = items.map(row => {
                const taggedAt = row.tagged_at ? new Date(row.tagged_at).toLocaleString('da-DK') : '-';
                const color = /^#[0-9A-Fa-f]{6}$/.test(String(row.tag_color || '')) ? row.tag_color : '#0f4c75';
                const inactiveBadge = row.tag_is_active ? '' : '<span class="badge bg-secondary ms-2">Inaktiv</span>';
                const entityTitle = escapeHtml(row.entity_title || `#${row.entity_id || ''}`);
                const entityCell = row.entity_url
                    ? `<a href="${escapeHtml(row.entity_url)}" class="text-decoration-none fw-semibold">${entityTitle}</a>`
                    : `<span class="fw-semibold">${entityTitle}</span>`;
                return `
                    <tr>
                        <td>
                            <span class="tag-badge" style="background:${color}; color:#fff; margin:0;">${escapeHtml(row.tag_name)}</span>
                            ${inactiveBadge}
                        </td>
                        <td><span class="badge bg-light text-dark text-uppercase">${escapeHtml(row.tag_type)}</span></td>
                        <td><span class="module-badge"><i class="bi bi-box"></i>${escapeHtml(row.module)}</span></td>
                        <td>${entityCell}</td>
                        <td><span class="text-muted">${escapeHtml(row.entity_type)}</span></td>
                        <td><strong>#${escapeHtml(row.entity_id)}</strong></td>
                        <td class="small text-muted">${escapeHtml(taggedAt)}</td>
                    </tr>
                `;
            }).join('');
        }
        function renderUsageSummary() {
            const summary = document.getElementById('usageSummary');
            const prevBtn = document.getElementById('usagePrevBtn');
            const nextBtn = document.getElementById('usageNextBtn');
            const total = usageState.total;
            const page = usageState.page;
            const pageSize = usageState.page_size;
            const from = total ? ((page - 1) * pageSize + 1) : 0;
            const to = total ? Math.min(page * pageSize, total) : 0;
            summary.textContent = `Viser ${from}-${to} af ${total} rækker`;
            prevBtn.disabled = page <= 1;
            nextBtn.disabled = page >= usageState.total_pages;
        }
        function fillModuleFilter(options) {
            const select = document.getElementById('usageFilterModule');
            const currentValue = usageState.filters.module;
            const base = '<option value="">Alle moduler</option>';
            const rows = (options || []).map(option => {
                return `<option value="${escapeHtml(option.value)}">${escapeHtml(option.label)}</option>`;
            }).join('');
            select.innerHTML = `${base}${rows}`;
            select.value = currentValue || '';
        }
        async function loadTagUsage() {
            const tbody = document.getElementById('usageTableBody');
            tbody.innerHTML = '<tr><td colspan="7" class="text-center text-muted py-4">Indlæser...</td></tr>';
            try {
                const params = new URLSearchParams({
                    page: String(usageState.page),
                    page_size: String(usageState.page_size),
                    sort_by: usageState.sort_by,
                    sort_dir: usageState.sort_dir
                });
                if (usageState.filters.tag_name) params.set('tag_name', usageState.filters.tag_name);
                if (usageState.filters.tag_type) params.set('tag_type', usageState.filters.tag_type);
                if (usageState.filters.module) params.set('module', usageState.filters.module);
                const response = await fetch(`/api/v1/tags/usage?${params.toString()}`);
                if (!response.ok) {
                    throw new Error('Kunne ikke hente tag søgning');
                }
                const payload = await response.json();
                usageState.total = Number(payload?.pagination?.total || 0);
                usageState.total_pages = Number(payload?.pagination?.total_pages || 0);
                usageState.page = Number(payload?.pagination?.page || usageState.page);
                fillModuleFilter(payload.module_options || []);
                renderUsageTable(payload.items || []);
                renderUsageSummary();
                updateSortIndicators();
            } catch (error) {
                tbody.innerHTML = `<tr><td colspan="7" class="text-center text-danger py-4">Fejl ved indlæsning af tag søgning: ${escapeHtml(error.message)}</td></tr>`;
                document.getElementById('usageSummary').textContent = 'Fejl ved datahentning';
            }
        }
        function renderTags() {
            const container = document.getElementById('tagsList');
            const filteredTags = currentFilter === 'all' 
@ -698,7 +293,6 @@
                                ${!tag.is_active ? '<span class="badge bg-secondary ms-2">Inaktiv</span>' : ''}
                            </div>
                            ${tag.description ? `<p class="text-muted mb-0 small">${tag.description}</p>` : ''}
                            ${Array.isArray(tag.catch_words) && tag.catch_words.length ? `<p class="mb-0 mt-1"><small class="text-muted">Catch words: ${tag.catch_words.join(', ')}</small></p>` : ''}
                        </div>
                        <div class="btn-group">
                            <button class="btn btn-sm btn-outline-primary" onclick="editTag(${tag.id})">
@ -721,11 +315,7 @@
                description: document.getElementById('tagDescription').value || null,
                color: document.getElementById('tagColorHex').value,
                icon: document.getElementById('tagIcon').value || null,
-                is_active: document.getElementById('tagActive').checked,
+                is_active: document.getElementById('tagActive').checked
                catch_words: document.getElementById('tagCatchWords').value
                    .split(/[\n,]+/)
                    .map(v => v.trim().toLowerCase())
                    .filter(v => v.length > 1)
            };
            try {
@ -762,7 +352,6 @@
            document.getElementById('tagColorHex').value = tag.color;
            document.getElementById('tagIcon').value = tag.icon || '';
            document.getElementById('tagActive').checked = tag.is_active;
            document.getElementById('tagCatchWords').value = Array.isArray(tag.catch_words) ? tag.catch_words.join(', ') : '';
            document.querySelector('#createTagModal .modal-title').textContent = 'Rediger Tag';
            new bootstrap.Modal(document.getElementById('createTagModal')).show();
@ -785,4 +374,5 @@
            }
        }
    </script>
-{% endblock %}
+</body>
 </html>
--- a/app/ticket/frontend/mockups/tech_v1_overview.html
+++ b/app/ticket/frontend/mockups/tech_v1_overview.html
@ -2,21 +2,6 @@
 {% block title %}Tekniker Dashboard V1 - Overblik{% endblock %}
 {% block extra_css %}
 <style>
    #caseTable thead th {
        white-space: nowrap;
        font-size: 0.78rem;
        letter-spacing: 0.02em;
    }
    #caseTable tbody td {
        font-size: 0.84rem;
        vertical-align: top;
    }
 </style>
 {% endblock %}
 {% block content %}
 <div class="container-fluid py-4">
    <div class="d-flex justify-content-between align-items-start flex-wrap gap-3 mb-4">
@ -80,22 +65,15 @@
                        <table class="table table-sm table-hover mb-0" id="caseTable">
                            <thead class="table-light" id="tableHead">
                                <tr>
-                                    <th>SagsID</th>
+                                    <th>ID</th>
-                                    <th>Virksom.</th>
+                                    <th>Titel</th>
-                                    <th>Kontakt</th>
+                                    <th>Kunde</th>
-                                    <th>Beskr.</th>
+                                    <th>Status</th>
-                                    <th>Type</th>
+                                    <th>Dato</th>
                                    <th>Prioritet</th>
                                    <th>Ansvarl.</th>
                                    <th>Gruppe/Level</th>
                                    <th>Opret.</th>
                                    <th>Start arbejde</th>
                                    <th>Start inden</th>
                                    <th>Deadline</th>
                                </tr>
                            </thead>
                            <tbody id="tableBody">
-                                <tr><td colspan="12" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>
+                                <tr><td colspan="5" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>
                            </tbody>
                        </table>
                    </div>
@ -189,16 +167,8 @@ const allData = {
        {
            id: {{ item.id }},
            titel: {{ item.titel | tojson | safe }},
            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
            customer_name: {{ item.customer_name | tojson | safe }},
            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
            created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
            status: {{ item.status | tojson | safe if item.status else 'null' }},
            deadline: {{ item.deadline.isoformat() | tojson | safe if item.deadline else 'null' }}
        }{% if not loop.last %},{% endif %}
@ -209,16 +179,7 @@ const allData = {
        {
            id: {{ item.id }},
            titel: {{ item.titel | tojson | safe }},
            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
            customer_name: {{ item.customer_name | tojson | safe }},
            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
            created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
            status: {{ item.status | tojson | safe if item.status else 'null' }},
            deadline: {{ item.deadline.isoformat() | tojson | safe if item.deadline else 'null' }}
        }{% if not loop.last %},{% endif %}
@ -230,16 +191,9 @@ const allData = {
            item_type: {{ item.item_type | tojson | safe }},
            item_id: {{ item.item_id }},
            title: {{ item.title | tojson | safe }},
            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
            customer_name: {{ item.customer_name | tojson | safe }},
            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
            task_reason: {{ item.task_reason | tojson | safe if item.task_reason else 'null' }},
            created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
            status: {{ item.status | tojson | safe if item.status else 'null' }}
        }{% if not loop.last %},{% endif %}
@ -251,16 +205,7 @@ const allData = {
            id: {{ item.id }},
            titel: {{ item.titel | tojson | safe }},
            group_name: {{ item.group_name | tojson | safe }},
            beskrivelse: {{ item.beskrivelse | tojson | safe if item.beskrivelse else 'null' }},
            priority: {{ item.priority | tojson | safe if item.priority else 'null' }},
            customer_name: {{ item.customer_name | tojson | safe }},
            kontakt_navn: {{ item.kontakt_navn | tojson | safe if item.kontakt_navn else 'null' }},
            case_type: {{ item.case_type | tojson | safe if item.case_type else 'null' }},
            ansvarlig_navn: {{ item.ansvarlig_navn | tojson | safe if item.ansvarlig_navn else 'null' }},
            assigned_group_name: {{ item.assigned_group_name | tojson | safe if item.assigned_group_name else 'null' }},
            created_at: {{ item.created_at.isoformat() | tojson | safe if item.created_at else 'null' }},
            start_date: {{ item.start_date.isoformat() | tojson | safe if item.start_date else 'null' }},
            deferred_until: {{ item.deferred_until.isoformat() | tojson | safe if item.deferred_until else 'null' }},
            status: {{ item.status | tojson | safe if item.status else 'null' }},
            deadline: {{ item.deadline.isoformat() | tojson | safe if item.deadline else 'null' }}
        }{% if not loop.last %},{% endif %}
@ -280,32 +225,6 @@ function formatShortDate(dateStr) {
    return d.toLocaleDateString('da-DK', { day: '2-digit', month: '2-digit', year: 'numeric' });
 }
 function renderCaseTableRow(item, idField = 'id', typeField = 'case') {
    const itemId = item[idField];
    const openType = typeField === 'item_type' ? item.item_type : 'case';
    const description = item.beskrivelse || item.titel || item.title || '-';
    const typeValue = item.case_type || item.item_type || '-';
    const groupLevel = item.assigned_group_name || item.group_name || '-';
    const priorityValue = item.priority || 'normal';
    return `
        <tr onclick="showCaseDetails(${itemId}, '${openType}')" style="cursor:pointer;">
            <td>#${itemId}</td>
            <td>${item.customer_name || '-'}</td>
            <td>${item.kontakt_navn || '-'}</td>
            <td>${description}</td>
            <td>${typeValue}</td>
            <td>${priorityValue}</td>
            <td>${item.ansvarlig_navn || '-'}</td>
            <td>${groupLevel}</td>
            <td>${formatShortDate(item.created_at)}</td>
            <td>${formatShortDate(item.start_date)}</td>
            <td>${formatShortDate(item.deferred_until)}</td>
            <td>${formatShortDate(item.deadline)}</td>
        </tr>
    `;
 }
 function toggleSection(filterName) {
    const kpiCard = document.getElementById('kpi' + filterName.charAt(0).toUpperCase() + filterName.slice(1));
    const listTitle = document.getElementById('listTitle');
@ -323,7 +242,7 @@ function toggleSection(filterName) {
    if (currentFilter === filterName) {
        currentFilter = null;
        listTitle.textContent = 'Alle sager';
-        tableBody.innerHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>';
+        tableBody.innerHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Vælg et filter ovenfor</td></tr>';
        return;
    }
@ -347,43 +266,70 @@ function filterAndPopulateTable(filterName) {
        listTitle.innerHTML = '<i class="bi bi-inbox-fill text-primary"></i> Nye sager';
        const data = allData.newCases || [];
        if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen nye sager</td></tr>';
+            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen nye sager</td></tr>';
        } else {
-            bodyHTML = data.map(item => renderCaseTableRow(item)).join('');
+            bodyHTML = data.map(item => `
                <tr onclick="showCaseDetails(${item.id}, 'case')" style="cursor:pointer;">
                    <td>#${item.id}</td>
                    <td>${item.titel || '-'}</td>
                    <td>${item.customer_name || '-'}</td>
                    <td><span class="badge bg-secondary">${item.status || 'Ny'}</span></td>
                    <td>${formatDate(item.created_at)}</td>
                </tr>
            `).join('');
        }
    } else if (filterName === 'myCases') {
        listTitle.innerHTML = '<i class="bi bi-person-check-fill text-success"></i> Mine sager';
        const data = allData.myCases || [];
        if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen sager tildelt</td></tr>';
+            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen sager tildelt</td></tr>';
        } else {
-            bodyHTML = data.map(item => renderCaseTableRow(item)).join('');
+            bodyHTML = data.map(item => `
                <tr onclick="showCaseDetails(${item.id}, 'case')" style="cursor:pointer;">
                    <td>#${item.id}</td>
                    <td>${item.titel || '-'}</td>
                    <td>${item.customer_name || '-'}</td>
                    <td><span class="badge bg-info">${item.status || '-'}</span></td>
                    <td>${formatShortDate(item.deadline)}</td>
                </tr>
            `).join('');
        }
    } else if (filterName === 'todayTasks') {
        listTitle.innerHTML = '<i class="bi bi-calendar-check text-primary"></i> Dagens opgaver';
        const data = allData.todayTasks || [];
        if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen opgaver i dag</td></tr>';
+            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen opgaver i dag</td></tr>';
        } else {
            bodyHTML = data.map(item => {
-                const normalized = {
+                const badge = item.item_type === 'case' 
-                    ...item,
+                    ? '<span class="badge bg-primary">Sag</span>' 
-                    id: item.item_id,
+                    : '<span class="badge bg-info">Ticket</span>';
-                    titel: item.title,
+                return `
-                    beskrivelse: item.task_reason || item.beskrivelse,
+                    <tr onclick="showCaseDetails(${item.item_id}, '${item.item_type}')" style="cursor:pointer;">
-                    deadline: item.deadline || item.due_at,
+                        <td>#${item.item_id}</td>
-                    case_type: item.case_type || item.item_type
+                        <td>${item.title || '-'}<br><small class="text-muted">${item.task_reason || ''}</small></td>
-                };
+                        <td>${item.customer_name || '-'}</td>
-                return renderCaseTableRow(normalized, 'id', 'item_type');
+                        <td>${badge}</td>
                        <td>${formatDate(item.created_at)}</td>
                    </tr>
                `;
            }).join('');
        }
    } else if (filterName === 'groupCases') {
        listTitle.innerHTML = '<i class="bi bi-people-fill text-info"></i> Gruppe-sager';
        const data = allData.groupCases || [];
        if (data.length === 0) {
-            bodyHTML = '<tr><td colspan="12" class="text-center text-muted py-3">Ingen gruppe-sager</td></tr>';
+            bodyHTML = '<tr><td colspan="5" class="text-center text-muted py-3">Ingen gruppe-sager</td></tr>';
        } else {
-            bodyHTML = data.map(item => renderCaseTableRow(item)).join('');
+            bodyHTML = data.map(item => `
                <tr onclick="showCaseDetails(${item.id}, 'case')" style="cursor:pointer;">
                    <td>#${item.id}</td>
                    <td>${item.titel || '-'}<br><span class="badge bg-secondary">${item.group_name || '-'}</span></td>
                    <td>${item.customer_name || '-'}</td>
                    <td><span class="badge bg-info">${item.status || '-'}</span></td>
                    <td>${formatShortDate(item.deadline)}</td>
                </tr>
            `).join('');
        }
    }
--- a/app/ticket/frontend/mockups/tech_v2_workboard.html
+++ b/app/ticket/frontend/mockups/tech_v2_workboard.html
@ -86,38 +86,14 @@
                <div class="card-body p-0">
                    <div class="table-responsive">
                        <table class="table table-sm table-hover mb-0">
-                            <thead class="table-light">
+                            <thead class="table-light"><tr><th>ID</th><th>Titel</th><th>Kunde</th><th>Oprettet</th></tr></thead>
                                <tr>
                                    <th>SagsID</th>
                                    <th>Virksom.</th>
                                    <th>Kontakt</th>
                                    <th>Beskr.</th>
                                    <th>Type</th>
                                    <th>Ansvarl.</th>
                                    <th>Gruppe/Level</th>
                                    <th>Opret.</th>
                                    <th>Start arbejde</th>
                                    <th>Start inden</th>
                                    <th>Deadline</th>
                                </tr>
                            </thead>
                            <tbody>
                            {% for item in new_cases %}
                                <tr onclick="window.location.href='/sag/{{ item.id }}'" style="cursor:pointer;">
-                                    <td>#{{ item.id }}</td>
+                                    <td>#{{ item.id }}</td><td>{{ item.titel }}</td><td>{{ item.customer_name }}</td><td>{{ item.created_at.strftime('%d/%m %H:%M') if item.created_at else '-' }}</td>
                                    <td>{{ item.customer_name or '-' }}</td>
                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
                                    <td>{{ item.beskrivelse or item.titel or '-' }}</td>
                                    <td>{{ item.case_type or '-' }}</td>
                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
                                    <td>{{ item.assigned_group_name or '-' }}</td>
                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                    <td>{{ item.deadline.strftime('%d/%m/%Y') if item.deadline else '-' }}</td>
                                </tr>
                            {% else %}
-                                <tr><td colspan="11" class="text-center text-muted py-3">Ingen nye sager</td></tr>
+                                <tr><td colspan="4" class="text-center text-muted py-3">Ingen nye sager</td></tr>
                            {% endfor %}
                            </tbody>
                        </table>
--- a/app/ticket/frontend/mockups/tech_v3_table_focus.html
+++ b/app/ticket/frontend/mockups/tech_v3_table_focus.html
@ -32,71 +32,59 @@
                        <table class="table table-hover table-sm mb-0 align-middle">
                            <thead class="table-light">
                                <tr>
                                    <th>SagsID</th>
                                    <th>Virksom.</th>
                                    <th>Kontakt</th>
                                    <th>Beskr.</th>
                                    <th>Type</th>
-                                    <th>Ansvarl.</th>
+                                    <th>ID</th>
-                                    <th>Gruppe/Level</th>
+                                    <th>Titel</th>
-                                    <th>Opret.</th>
+                                    <th>Kunde</th>
-                                    <th>Start arbejde</th>
+                                    <th>Status</th>
-                                    <th>Start inden</th>
+                                    <th>Prioritet/Reason</th>
                                    <th>Deadline</th>
                                    <th>Handling</th>
                                </tr>
                            </thead>
                            <tbody>
                                {% for item in urgent_overdue %}
                                <tr>
                                    <td><span class="badge bg-danger">Haste</span></td>
                                    <td>#{{ item.item_id }}</td>
-                                    <td>{{ item.customer_name or '-' }}</td>
+                                    <td>{{ item.title }}</td>
-                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
+                                    <td>{{ item.customer_name }}</td>
-                                    <td>{{ item.beskrivelse or item.title or '-' }}</td>
+                                    <td>{{ item.status }}</td>
-                                    <td>{{ item.case_type or item.item_type or '-' }}</td>
+                                    <td>{{ item.attention_reason }}</td>
                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
                                    <td>{{ item.assigned_group_name or '-' }}</td>
                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                    <td>{{ item.due_at.strftime('%d/%m/%Y') if item.due_at else '-' }}</td>
                                    <td><a href="{{ '/sag/' ~ item.item_id if item.item_type == 'case' else '/ticket/tickets/' ~ item.item_id }}" class="btn btn-sm btn-danger">Åbn</a></td>
                                </tr>
                                {% endfor %}
                                {% for item in today_tasks %}
                                <tr>
                                    <td><span class="badge bg-primary">I dag</span></td>
                                    <td>#{{ item.item_id }}</td>
-                                    <td>{{ item.customer_name or '-' }}</td>
+                                    <td>{{ item.title }}</td>
-                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
+                                    <td>{{ item.customer_name }}</td>
-                                    <td>{{ item.beskrivelse or item.title or item.task_reason or '-' }}</td>
+                                    <td>{{ item.status }}</td>
-                                    <td>{{ item.case_type or item.item_type or '-' }}</td>
+                                    <td>{{ item.task_reason }}</td>
                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
                                    <td>{{ item.assigned_group_name or '-' }}</td>
                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                    <td>{{ item.due_at.strftime('%d/%m/%Y') if item.due_at else '-' }}</td>
                                    <td><a href="{{ '/sag/' ~ item.item_id if item.item_type == 'case' else '/ticket/tickets/' ~ item.item_id }}" class="btn btn-sm btn-outline-primary">Åbn</a></td>
                                </tr>
                                {% endfor %}
                                {% for item in my_cases %}
                                <tr>
                                    <td><span class="badge bg-secondary">Min sag</span></td>
                                    <td>#{{ item.id }}</td>
-                                    <td>{{ item.customer_name or '-' }}</td>
+                                    <td>{{ item.titel }}</td>
-                                    <td>{{ item.kontakt_navn if item.kontakt_navn and item.kontakt_navn.strip() else '-' }}</td>
+                                    <td>{{ item.customer_name }}</td>
-                                    <td>{{ item.beskrivelse or item.titel or '-' }}</td>
+                                    <td>{{ item.status }}</td>
-                                    <td>{{ item.case_type or '-' }}</td>
+                                    <td>-</td>
                                    <td>{{ item.ansvarlig_navn or '-' }}</td>
                                    <td>{{ item.assigned_group_name or '-' }}</td>
                                    <td>{{ item.created_at.strftime('%d/%m/%Y') if item.created_at else '-' }}</td>
                                    <td>{{ item.start_date.strftime('%d/%m/%Y') if item.start_date else '-' }}</td>
                                    <td>{{ item.deferred_until.strftime('%d/%m/%Y') if item.deferred_until else '-' }}</td>
                                    <td>{{ item.deadline.strftime('%d/%m/%Y') if item.deadline else '-' }}</td>
                                    <td><a href="/sag/{{ item.id }}" class="btn btn-sm btn-outline-secondary">Åbn</a></td>
                                </tr>
                                {% endfor %}
                                {% if not urgent_overdue and not today_tasks and not my_cases %}
                                <tr>
-                                    <td colspan="11" class="text-center text-muted py-4">Ingen data at vise for denne tekniker.</td>
+                                    <td colspan="8" class="text-center text-muted py-4">Ingen data at vise for denne tekniker.</td>
                                </tr>
                                {% endif %}
                            </tbody>
--- a/app/ticket/frontend/views.py
+++ b/app/ticket/frontend/views.py
@ -10,7 +10,7 @@ from fastapi.templating import Jinja2Templates
 from typing import Optional, Dict, Any
 from datetime import date
-from app.core.database import execute_query, execute_update, execute_query_single, table_has_column
+from app.core.database import execute_query, execute_update, execute_query_single
 logger = logging.getLogger(__name__)
@ -18,20 +18,6 @@ router = APIRouter()
 templates = Jinja2Templates(directory="app")
 def _case_start_date_sql(alias: str = "s") -> str:
    """Select start_date only when the live schema actually has it."""
    if table_has_column("sag_sager", "start_date"):
        return f"{alias}.start_date"
    return "NULL::date AS start_date"
 def _case_type_sql(alias: str = "s") -> str:
    """Select case type across old/new sag schemas."""
    if table_has_column("sag_sager", "type"):
        return f"COALESCE({alias}.template_key, {alias}.type, 'ticket') AS case_type"
    return f"COALESCE({alias}.template_key, 'ticket') AS case_type"
@router.get("/", include_in_schema=False)
 async def ticket_root_redirect():
    return RedirectResponse(url="/sag", status_code=302)
@ -376,8 +362,6 @@ async def new_ticket_page(request: Request):
 def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
    """Collect live data slices for technician-focused dashboard variants."""
    case_start_date_sql = _case_start_date_sql()
    case_type_sql = _case_type_sql()
    user_query = """
        SELECT user_id, COALESCE(full_name, username, CONCAT('Bruger #', user_id::text)) AS display_name
        FROM users
@ -387,34 +371,16 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
    user_result = execute_query(user_query, (technician_user_id,))
    technician_name = user_result[0]["display_name"] if user_result else f"Bruger #{technician_user_id}"
-    new_cases_query = f"""
+    new_cases_query = """
        SELECT
            s.id,
            s.titel,
            s.beskrivelse,
            s.priority,
            s.status,
            s.created_at,
            {case_start_date_sql},
            s.deferred_until,
            s.deadline,
-            {case_type_sql},
+            COALESCE(c.name, 'Ukendt kunde') AS customer_name
            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
            g.name AS assigned_group_name
        FROM sag_sager s
        LEFT JOIN customers c ON c.id = s.customer_id
        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
        LEFT JOIN groups g ON g.id = s.assigned_group_id
        LEFT JOIN LATERAL (
            SELECT cc.contact_id
            FROM contact_companies cc
            WHERE cc.customer_id = c.id
            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
            LIMIT 1
        ) cc_first ON true
        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
        WHERE s.deleted_at IS NULL
          AND s.status = 'åben'
        ORDER BY s.created_at DESC
@ -422,34 +388,16 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
    """
    new_cases = execute_query(new_cases_query)
-    my_cases_query = f"""
+    my_cases_query = """
        SELECT
            s.id,
            s.titel,
            s.beskrivelse,
            s.priority,
            s.status,
            s.created_at,
            {case_start_date_sql},
            s.deferred_until,
            s.deadline,
-            {case_type_sql},
+            COALESCE(c.name, 'Ukendt kunde') AS customer_name
            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
            g.name AS assigned_group_name
        FROM sag_sager s
        LEFT JOIN customers c ON c.id = s.customer_id
        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
        LEFT JOIN groups g ON g.id = s.assigned_group_id
        LEFT JOIN LATERAL (
            SELECT cc.contact_id
            FROM contact_companies cc
            WHERE cc.customer_id = c.id
            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
            LIMIT 1
        ) cc_first ON true
        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
        WHERE s.deleted_at IS NULL
          AND s.ansvarlig_bruger_id = %s
          AND s.status <> 'lukket'
@ -458,36 +406,19 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
    """
    my_cases = execute_query(my_cases_query, (technician_user_id,))
-    today_tasks_query = f"""
+    today_tasks_query = """
        SELECT
            'case' AS item_type,
            s.id AS item_id,
            s.titel AS title,
            s.beskrivelse,
            s.status,
            s.deadline AS due_at,
            s.created_at,
            {case_start_date_sql},
            s.deferred_until,
            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
-            {case_type_sql},
+            NULL::text AS priority,
            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
            g.name AS assigned_group_name,
            COALESCE(s.priority::text, 'normal') AS priority,
            'Sag deadline i dag' AS task_reason
        FROM sag_sager s
        LEFT JOIN customers c ON c.id = s.customer_id
        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
        LEFT JOIN groups g ON g.id = s.assigned_group_id
        LEFT JOIN LATERAL (
            SELECT cc.contact_id
            FROM contact_companies cc
            WHERE cc.customer_id = c.id
            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
            LIMIT 1
        ) cc_first ON true
        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
        WHERE s.deleted_at IS NULL
          AND s.ansvarlig_bruger_id = %s
          AND s.status <> 'lukket'
@ -499,22 +430,14 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
            'ticket' AS item_type,
            t.id AS item_id,
            t.subject AS title,
            NULL::text AS beskrivelse,
            t.status,
            NULL::date AS due_at,
            t.created_at,
            NULL::date AS start_date,
            NULL::date AS deferred_until,
            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
            'ticket' AS case_type,
            NULL::text AS kontakt_navn,
            COALESCE(uu.full_name, uu.username) AS ansvarlig_navn,
            NULL::text AS assigned_group_name,
            COALESCE(t.priority, 'normal') AS priority,
            'Ticket oprettet i dag' AS task_reason
        FROM tticket_tickets t
        LEFT JOIN customers c ON c.id = t.customer_id
        LEFT JOIN users uu ON uu.user_id = t.assigned_to_user_id
        WHERE t.assigned_to_user_id = %s
          AND t.status IN ('open', 'in_progress', 'pending_customer')
          AND DATE(t.created_at) = CURRENT_DATE
@ -524,36 +447,19 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
    """
    today_tasks = execute_query(today_tasks_query, (technician_user_id, technician_user_id))
-    urgent_overdue_query = f"""
+    urgent_overdue_query = """
        SELECT
            'case' AS item_type,
            s.id AS item_id,
            s.titel AS title,
            s.beskrivelse,
            s.status,
            s.deadline AS due_at,
            s.created_at,
            {case_start_date_sql},
            s.deferred_until,
            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
            {case_type_sql},
            CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
            COALESCE(u.full_name, u.username) AS ansvarlig_navn,
            g.name AS assigned_group_name,
            NULL::text AS priority,
            'Over deadline' AS attention_reason
        FROM sag_sager s
        LEFT JOIN customers c ON c.id = s.customer_id
        LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
        LEFT JOIN groups g ON g.id = s.assigned_group_id
        LEFT JOIN LATERAL (
            SELECT cc.contact_id
            FROM contact_companies cc
            WHERE cc.customer_id = c.id
            ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
            LIMIT 1
        ) cc_first ON true
        LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
        WHERE s.deleted_at IS NULL
          AND s.status <> 'lukket'
          AND s.deadline IS NOT NULL
@ -565,17 +471,10 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
            'ticket' AS item_type,
            t.id AS item_id,
            t.subject AS title,
            NULL::text AS beskrivelse,
            t.status,
            NULL::date AS due_at,
            t.created_at,
            NULL::date AS start_date,
            NULL::date AS deferred_until,
            COALESCE(c.name, 'Ukendt kunde') AS customer_name,
            'ticket' AS case_type,
            NULL::text AS kontakt_navn,
            COALESCE(uu.full_name, uu.username) AS ansvarlig_navn,
            NULL::text AS assigned_group_name,
            COALESCE(t.priority, 'normal') AS priority,
            CASE
                WHEN t.priority = 'urgent' THEN 'Urgent prioritet'
@ -583,7 +482,6 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
            END AS attention_reason
        FROM tticket_tickets t
        LEFT JOIN customers c ON c.id = t.customer_id
        LEFT JOIN users uu ON uu.user_id = t.assigned_to_user_id
        WHERE t.status IN ('open', 'in_progress', 'pending_customer')
          AND COALESCE(t.priority, '') IN ('urgent', 'high')
          AND (t.assigned_to_user_id = %s OR t.assigned_to_user_id IS NULL)
@ -644,36 +542,19 @@ def _get_technician_dashboard_data(technician_user_id: int) -> Dict[str, Any]:
    # Get group cases (cases assigned to user's groups)
    group_cases = []
    if user_group_ids:
-        group_cases_query = f"""
+        group_cases_query = """
            SELECT
                s.id,
                s.titel,
                s.beskrivelse,
                s.priority,
                s.status,
                s.created_at,
                {case_start_date_sql},
                s.deferred_until,
                s.deadline,
                {case_type_sql},
                s.assigned_group_id,
                g.name AS group_name,
-                COALESCE(c.name, 'Ukendt kunde') AS customer_name,
+                COALESCE(c.name, 'Ukendt kunde') AS customer_name
                CONCAT(COALESCE(cont.first_name, ''), ' ', COALESCE(cont.last_name, '')) AS kontakt_navn,
                COALESCE(u.full_name, u.username) AS ansvarlig_navn,
                g.name AS assigned_group_name
            FROM sag_sager s
            LEFT JOIN customers c ON c.id = s.customer_id
            LEFT JOIN groups g ON g.id = s.assigned_group_id
            LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
            LEFT JOIN LATERAL (
                SELECT cc.contact_id
                FROM contact_companies cc
                WHERE cc.customer_id = c.id
                ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
                LIMIT 1
            ) cc_first ON true
            LEFT JOIN contacts cont ON cont.id = cc_first.contact_id
            WHERE s.deleted_at IS NULL
              AND s.assigned_group_id = ANY(%s)
              AND s.status <> 'lukket'
--- a/design_forslag_kompakt.html
+++ b/design_forslag_kompakt.html
@ -1,195 +0,0 @@
 <!DOCTYPE html>
 <html lang="da">
 <head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>Kompakte Designforslag - Sagsdetaljer</title>
    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet">
    <style>
        body {
            background-color: #f8f9fa;
            font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
            padding-bottom: 50px;
            font-size: 0.9rem; /* Generelt lidt mindre tekststørrelse for helheden */
        }
        .container { max-width: 900px; }
        .section-title {
            color: #0f4c75;
            border-bottom: 2px solid #0f4c75;
            padding-bottom: 4px;
            margin-top: 40px;
            margin-bottom: 15px;
            font-size: 1.1rem;
            font-weight: 600;
        }
        /* Værktøjs-klasser for at fjerne default p-margins */
        p:last-child { margin-bottom: 0; }
        /* ---------------------------------------------------
           Forslag 1: Inline Chat / Slack Kompakt 
           Alt på (næsten) én linje, nul spildplads.
        --------------------------------------------------- */
        .f1-container { background: white; border: 1px solid #ddd; border-radius: 4px; padding: 10px; }
        .f1-row { padding: 4px 8px; border-radius: 4px; line-height: 1.4; border-bottom: 1px dashed #f0f0f0; }
        .f1-row:last-child { border-bottom: none; }
        .f1-row:hover { background-color: #f8f9fa; }
        .f1-meta { color: #888; font-size: 0.8rem; margin-right: 8px; font-family: SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace; }
        .f1-author { font-weight: 600; margin-right: 8px; }
        .f1-author.tech { color: #0f4c75; }
        .f1-author.cust { color: #b33939; }
        .f1-content { color: #222; }
        /* ---------------------------------------------------
           Forslag 2: Helpdesk Split (Venstre/Højre)
           Tydelig opdeling mellem forfatter og tekst, men kompakt font.
        --------------------------------------------------- */
        .f2-container { border: 1px solid #dee2e6; border-radius: 4px; background: white; }
        .f2-row { display: flex; border-bottom: 1px solid #e9ecef; }
        .f2-row:last-child { border-bottom: none; }
        .f2-left { width: 140px; background: #f8f9fa; padding: 8px 10px; flex-shrink: 0; border-right: 1px solid #e9ecef; }
        .f2-right { padding: 8px 12px; flex-grow: 1; color: #333; }
        .f2-name { font-weight: 600; font-size: 0.85rem; margin-bottom: 2px; }
        .f2-time { font-size: 0.75rem; color: #6c757d; }
        .f2-badge-tech { color: #0f4c75; font-size: 0.75rem; font-weight: bold; }
        .f2-badge-cust { color: #6c757d; font-size: 0.75rem; font-weight: bold; }
        /* ---------------------------------------------------
           Forslag 3: Minimalistisk Logbog
           Information-dense liste. Små headere, tekst umiddelbart under.
        --------------------------------------------------- */
        .f3-container { background: white; border: 1px solid #ccc; border-radius: 4px; }
        .f3-item { border-bottom: 1px solid #eee; }
        .f3-item:last-child { border-bottom: none; }
        .f3-header { display: flex; justify-content: space-between; align-items: center; background: #fdfdfd; padding: 3px 8px; border-left: 3px solid #ccc; font-size: 0.85rem; font-weight: 600; color: #444; }
        .f3-header.tech { border-left-color: #0f4c75; background: #f0f4f8; }
        .f3-body { padding: 6px 8px 8px 11px; color: #222; }
        .f3-small { font-weight: normal; color: #777; font-size: 0.75rem; }
    </style>
 </head>
 <body>
 <div class="container mt-4">
    <h2 class="mb-4 text-center">Fokuseret på Minimal Plads (Kompakt)</h2>
    <p class="text-muted text-center mb-5">Her er 3 designs uden store ikoner, uden navnebobler og med minimal whitespace, præcis som i en professionel log eller et tæt ticket-system.</p>
    <!-- ==============================================
         FORSLAG 1: INLINE CHAT (SLACK KOMPAKT STYLE)
         ============================================== -->
    <h3 class="section-title">Forslag 1: Inline Log (Slack Kompakt style)</h3>
    <p class="text-muted small mb-2">Minder om terminal-output eller kompakt chat. Alt udover teksten står på én linje, og marginer er næsten fjernet.</p>
    <div class="f1-container">
        <div class="f1-row">
            <span class="f1-meta">I dag 10:00</span>
            <span class="f1-author cust">Jens Jensen:</span>
            <span class="f1-content">Vi har et problem med at vores to printere på kontoret ikke vil forbinde til netværket siden fredag. Skærmene lyser, men de melder offline på printserveren.</span>
        </div>
        <div class="f1-row">
            <span class="f1-meta">I dag 10:15</span>
            <span class="f1-author tech">Christian Thomas:</span>
            <span class="f1-content">Hej Jens. Jeg kan se at switchen port 4 & 5 var nede hurtigt i nat. Har I prøvet at genstarte dem, så de fanger ny DHCP IP?</span>
        </div>
        <div class="f1-row">
            <span class="f1-meta">I dag 10:35</span>
            <span class="f1-author cust">Jens Jensen:</span>
            <span class="f1-content">Ja, det har vi nu og det løste det mærkeligt nok for den ene, men HP printeren driller stadig.</span>
        </div>
        <div class="f1-row">
            <span class="f1-meta">I dag 10:45</span>
            <span class="f1-author tech">Christian Thomas:</span>
            <span class="f1-content">Jeg logger lige på jeres firewall udefra om 5 minutter og tjekker om HP'en er blokeret i MAC-filteret.</span>
        </div>
    </div>
    <!-- ==============================================
         FORSLAG 2: HELPDESK SPLIT (2-KOLONNER)
         ============================================== -->
    <h3 class="section-title">Forslag 2: Helpdesk Split (ITSM style)</h3>
    <p class="text-muted small mb-2">Klassisk 2-kolonne layout. Venstre side har fast bredde til metadata, højre side udnytter hele bredden til ren tekst. Ingen tidsspilde vertikalt.</p>
    <div class="f2-container">
        <!-- Oprindelig sag -->
        <div class="f2-row">
            <div class="f2-left">
                <div class="f2-name">Jens Jensen</div>
                <div class="f2-badge-cust">KUNDE</div>
                <div class="f2-time mt-1">I dag, kl. 10:00</div>
            </div>
            <div class="f2-right">
                Vi har et problem med at vores to printere på kontoret ikke vil forbinde til netværket siden fredag. Skærmene lyser, men de melder offline på printserveren.
            </div>
        </div>
        <!-- Svar -->
        <div class="f2-row">
            <div class="f2-left">
                <div class="f2-name text-primary">Christian Thomas</div>
                <div class="f2-badge-tech">BMC NETWORKS</div>
                <div class="f2-time mt-1">I dag, kl. 10:15</div>
            </div>
            <div class="f2-right">
                Hej Jens.<br>Jeg kan se at switchen port 4 & 5 var nede hurtigt i nat. Har I prøvet at genstarte dem, så de fanger ny DHCP IP?
            </div>
        </div>
        <!-- Svar -->
        <div class="f2-row">
            <div class="f2-left">
                <div class="f2-name">Jens Jensen</div>
                <div class="f2-badge-cust">KUNDE</div>
                <div class="f2-time mt-1">I dag, kl. 10:35</div>
            </div>
            <div class="f2-right">
                Ja, det har vi nu og det løste det mærkeligt nok for den ene, men HP printeren driller stadig.
            </div>
        </div>
    </div>
    <!-- ==============================================
         FORSLAG 3: MINIMALISTISK LOGBOG
         ============================================== -->
    <h3 class="section-title">Forslag 3: Minimalistisk Logbog</h3>
    <p class="text-muted small mb-2">Hver tråd adskilles af en meget tynd grå overskrift. Ingen kasser rundt om teksten, den flyder frit for maksimal informationsdensitet.</p>
    <div class="f3-container">
        <div class="f3-item">
            <div class="f3-header">
                <span>Jens Jensen <span class="fw-normal text-muted">(Kunde)</span></span>
                <span class="f3-small">I dag, kl. 10:00</span>
            </div>
            <div class="f3-body">
                Vi har et problem med at vores to printere på kontoret ikke vil forbinde til netværket siden fredag. Skærmene lyser, men de melder offline på printserveren.
            </div>
        </div>
        <div class="f3-item">
            <div class="f3-header tech">
                <span>Christian Thomas <span class="fw-normal text-muted" style="color: #0f4c75 !important;">(Tekniker)</span></span>
                <span class="f3-small">I dag, kl. 10:15</span>
            </div>
            <div class="f3-body">
                Hej Jens.<br>Jeg kan se at switchen port 4 & 5 var nede hurtigt i nat. Har I prøvet at genstarte dem, så de fanger ny DHCP IP?
            </div>
        </div>
        <div class="f3-item">
            <div class="f3-header">
                <span>Jens Jensen <span class="fw-normal text-muted">(Kunde)</span></span>
                <span class="f3-small">I dag, kl. 10:35</span>
            </div>
            <div class="f3-body">
                Ja, det har vi nu og det løste det mærkeligt nok for den ene, men HP printeren driller stadig.
            </div>
        </div>
    </div>
 </div>
 </body>
 </html>
--- a/design_forslag_sagsdetaljer.html
+++ b/design_forslag_sagsdetaljer.html
@ -1,338 +0,0 @@
 <!DOCTYPE html>
 <html lang="da">
 <head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>Designforslag - Sagsdetaljer & Kommentarer</title>
    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.2/dist/css/bootstrap.min.css" rel="stylesheet">
    <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.1/font/bootstrap-icons.css">
    <style>
        body { 
            background: #f0f2f5; 
            padding: 3rem 1rem; 
            font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; 
        }
        .container {
            max-width: 900px;
        }
        .proposal-wrapper {
            background: white;
            border-radius: 16px;
            box-shadow: 0 4px 20px rgba(0,0,0,0.06);
            padding: 2rem;
            margin-bottom: 4rem;
        }
        .proposal-title {
            border-bottom: 2px solid #f0f2f5;
            padding-bottom: 1rem;
            margin-bottom: 2rem;
            color: #0f4c75;
        }
        /* Fælles: Opgavebeskrivelse kort */
        .desc-card {
            background: #fff;
            border: 1px solid #e1e4e8;
            border-radius: 8px;
            padding: 1.5rem;
            margin-bottom: 2rem;
        }
        .desc-label {
            font-size: 0.75rem;
            text-transform: uppercase;
            letter-spacing: 1px;
            color: #6c757d;
            font-weight: 700;
            margin-bottom: 1rem;
            display: flex;
            justify-content: space-between;
        }
        /* ---------------------------------------------------
           FORSLAG 1: CHAT / MESSENGER STYLE
           --------------------------------------------------- */
        .chat-container {
            display: flex;
            flex-direction: column;
            gap: 1rem;
        }
        .chat-msg {
            max-width: 85%;
            padding: 1rem;
            border-radius: 12px;
            position: relative;
        }
        .chat-internal {
            align-self: flex-end;
            background-color: #e3f2fd;
            border-bottom-right-radius: 2px;
            color: #084298;
        }
        .chat-customer {
            align-self: flex-start;
            background-color: #f1f3f5;
            border-bottom-left-radius: 2px;
            color: #212529;
            border: 1px solid #e9ecef;
        }
        .chat-header {
            display: flex;
            justify-content: space-between;
            align-items: center;
            font-size: 0.8rem;
            margin-bottom: 0.5rem;
            font-weight: 600;
            opacity: 0.8;
        }
        /* ---------------------------------------------------
           FORSLAG 2: TIMELINE / ACTIVITY FEED
           --------------------------------------------------- */
        .timeline {
            position: relative;
            padding-left: 3rem;
            margin-top: 1rem;
        }
        .timeline::before {
            content: '';
            position: absolute;
            left: 17px;
            top: 0;
            bottom: 0;
            width: 2px;
            background: #e9ecef;
        }
        .timeline-item {
            position: relative;
            margin-bottom: 2rem;
        }
        .timeline-icon {
            position: absolute;
            left: -3rem;
            width: 36px;
            height: 36px;
            border-radius: 50%;
            background: white;
            border: 2px solid #e9ecef;
            display: flex;
            align-items: center;
            justify-content: center;
            z-index: 1;
            font-size: 1.1rem;
        }
        .icon-internal { border-color: #ffc107; color: #ffc107; }
        .icon-customer { border-color: #198754; color: #198754; }
        .icon-system { border-color: #6c757d; color: #6c757d; }
        .timeline-content {
            background: white;
            border: 1px solid #e9ecef;
            border-radius: 8px;
            box-shadow: 0 2px 4px rgba(0,0,0,0.02);
            padding: 1.25rem;
        }
        .timeline-meta {
            font-size: 0.85rem;
            color: #6c757d;
            margin-bottom: 0.75rem;
            display: flex;
            align-items: center;
            gap: 0.5rem;
        }
        /* ---------------------------------------------------
           FORSLAG 3: CLEAN CARDS MED FARVEKODER (Trello/Jira style)
           --------------------------------------------------- */
        .comment-card {
            background: white;
            border: 1px solid #e9ecef;
            border-radius: 8px;
            margin-bottom: 1.5rem;
            overflow: hidden;
            box-shadow: 0 1px 3px rgba(0,0,0,0.02);
        }
        .comment-card.type-internal {
            border-left: 4px solid #ffc107; /* Gul venstre kant for intern */
        }
        .comment-card.type-customer {
            border-left: 4px solid #0dcaf0; /* Blå/grøn venstre kant for kunde */
        }
        .card-header-clean {
            background: #f8f9fa;
            border-bottom: 1px solid #e9ecef;
            padding: 0.75rem 1.25rem;
            display: flex;
            align-items: center;
            justify-content: space-between;
        }
        .card-header-clean .author {
            font-weight: 600;
            font-size: 0.9rem;
            display: flex;
            align-items: center;
            gap: 0.5rem;
        }
        .badge-type {
            font-size: 0.7rem;
            padding: 0.2rem 0.5rem;
            border-radius: 12px;
        }
    </style>
 </head>
 <body>
 <div class="container">
    <div class="mb-5 text-center">
        <h1 class="fw-bold" style="color: #0f4c75;">UI Forslag: Sagsdetaljer & Kommentarer</h1>
        <p class="text-muted">3 forskellige måder at redesigne "Opgavebeskrivelse" og "Kommentarer" på, uden at røre live-koden endnu.</p>
    </div>
    <!-- FORSLAG 1 -->
    <div class="proposal-wrapper">
        <h3 class="proposal-title"><i class="bi bi-chat-dots me-2"></i>Forslag 1: Chat / Messenger UI</h3>
        <p class="text-muted mb-4">Gør det nemt at adskille hvem der siger hvad. Interne noter (højre, blå), kundens svar (venstre, grå). Beskrivelsen er "låst" i toppen som opgavens udgangspunkt.</p>
        <div class="desc-card">
            <div class="desc-label">
                <span><i class="bi bi-card-text me-2"></i>Opgavebeskrivelse</span>
                <a href="#" class="text-decoration-none text-muted"><i class="bi bi-pencil-square"></i> Rediger</a>
            </div>
            <p class="mb-0">awrtqerqerg</p>
        </div>
        <div class="chat-container mt-4">
            <div class="chat-msg chat-internal">
                <div class="chat-header">
                    <span><i class="bi bi-lock-fill me-1"></i> Hurtig kommentar (Intern)</span>
                    <span class="small fw-normal">19/03-2026 06:34</span>
                </div>
                <div>tiest</div>
            </div>
            <div class="chat-msg chat-internal">
                <div class="chat-header">
                    <span><i class="bi bi-lock-fill me-1"></i> Hurtig kommentar (Intern)</span>
                    <span class="small fw-normal">19/03-2026 07:30</span>
                </div>
                <div>test</div>
            </div>
            <div class="chat-msg chat-customer">
                <div class="chat-header">
                    <span><i class="bi bi-person-circle me-1"></i> Bruger / Kunde svar</span>
                    <span class="small fw-normal">19/03-2026 08:03</span>
                </div>
                <div>sdfsdfsdfgsg</div>
            </div>
        </div>
    </div>
    <!-- FORSLAG 2 -->
    <div class="proposal-wrapper">
        <h3 class="proposal-title"><i class="bi bi-clock-history me-2"></i>Forslag 2: Timeline / Activity Feed</h3>
        <p class="text-muted mb-4">Inspireret af GitHub Issues. En lodret historik-streg samler oprettelse, kommentarer og ændringer i et nemt læsbart flow.</p>
        <div class="timeline">
            <!-- Beskrivelsen som første post i timelinen -->
            <div class="timeline-item">
                <div class="timeline-icon icon-system"><i class="bi bi-flag-fill"></i></div>
                <div class="timeline-content">
                    <div class="timeline-meta">
                        <strong>Sag oprettet</strong> &bull; Beskrivelse tilføjet
                        <div class="ms-auto"><a href="#" class="text-muted"><i class="bi bi-pencil"></i></a></div>
                    </div>
                    <div class="p-3 bg-light rounded border">
                        awrtqerqerg
                    </div>
                </div>
            </div>
            <div class="timeline-item">
                <div class="timeline-icon icon-internal"><i class="bi bi-chat-square-text"></i></div>
                <div class="timeline-content">
                    <div class="timeline-meta">
                        <strong>Hurtig kommentar</strong> (Intern note)
                        <span class="ms-auto text-muted small">19/03-2026 06:34</span>
                    </div>
                    <div>tiest</div>
                </div>
            </div>
            <div class="timeline-item">
                <div class="timeline-icon icon-customer"><i class="bi bi-envelope"></i></div>
                <div class="timeline-content" style="border-color: #c3e6cb;">
                    <div class="timeline-meta text-success">
                        <strong>Bruger</strong> (Svar fra kunde)
                        <span class="ms-auto text-muted small">19/03-2026 08:03</span>
                    </div>
                    <div>sdfsdfsdfgsg</div>
                </div>
            </div>
        </div>
    </div>
    <!-- FORSLAG 3 -->
    <div class="proposal-wrapper">
        <h3 class="proposal-title"><i class="bi bi-card-list me-2"></i>Forslag 3: Clean Cards (Farvekodet venstre kant)</h3>
        <p class="text-muted mb-4">Meget stilrent design til CRM / Enterprise systemer. Bevarer fuld bredde for lang tekst, men bruger en tyk farvekode på venstre kant til at identificere typen lynhurtigt.</p>
        <div class="desc-card shadow-sm" style="border-top: 4px solid #0f4c75;">
            <div class="desc-label">
                <span>Opgavebeskrivelse</span>
                <button class="btn btn-sm btn-outline-secondary py-0"><i class="bi bi-pencil"></i> Rediger</button>
            </div>
            <p class="mb-0 fs-5">awrtqerqerg</p>
        </div>
        <h5 class="mb-3 mt-5" style="color: #6c757d; font-size: 0.9rem; text-transform: uppercase;">Kommentarer & Historik</h5>
        <div class="comment-card type-internal">
            <div class="card-header-clean">
                <div class="author">
                    <div class="bg-warning text-dark rounded-circle d-flex align-items-center justify-content-center" style="width:24px; height:24px; font-size:0.75rem;"><i class="bi bi-lock-fill"></i></div>
                    Hurtig kommentar
                    <span class="badge bg-warning text-dark badge-type ms-2">Intern Note</span>
                </div>
                <div class="text-muted small">19/03-2026 06:34</div>
            </div>
            <div class="card-body p-3">
                tiest
            </div>
        </div>
        <div class="comment-card type-internal">
            <div class="card-header-clean">
                <div class="author">
                    <div class="bg-warning text-dark rounded-circle d-flex align-items-center justify-content-center" style="width:24px; height:24px; font-size:0.75rem;"><i class="bi bi-lock-fill"></i></div>
                    Hurtig kommentar
                    <span class="badge bg-warning text-dark badge-type ms-2">Intern Note</span>
                </div>
                <div class="text-muted small">19/03-2026 07:59</div>
            </div>
            <div class="card-body p-3">
                adfgaegea hsrhsh
            </div>
        </div>
        <div class="comment-card type-customer">
            <div class="card-header-clean">
                <div class="author">
                    <div class="bg-info text-white rounded-circle d-flex align-items-center justify-content-center" style="width:24px; height:24px; font-size:0.75rem;"><i class="bi bi-person-fill"></i></div>
                    Bruger
                    <span class="badge bg-info text-dark badge-type ms-2">Kunde</span>
                </div>
                <div class="text-muted small">19/03-2026 08:03</div>
            </div>
            <div class="card-body p-3">
                sdfsdfsdfgsg
            </div>
        </div>
    </div>
 </div>
 </body>
 </html>
--- a/design_forslag_top3_ny_side.html
+++ b/design_forslag_top3_ny_side.html
@ -1,290 +0,0 @@
 <!DOCTYPE html>
 <html lang="da">
 <head>
  <meta charset="UTF-8" />
  <meta name="viewport" content="width=device-width, initial-scale=1.0" />
  <title>3 Kompakte Forslag - Sagsdetaljer</title>
  <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet" />
  <style>
    :root {
      --accent: #0f4c75;
      --bg: #f4f6f8;
      --card: #ffffff;
      --muted: #6c757d;
      --border: #e3e7eb;
    }
    body {
      background: var(--bg);
      color: #1f2937;
      font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
      font-size: 0.9rem;
    }
    .wrap {
      max-width: 980px;
      margin: 24px auto 48px;
      padding: 0 12px;
    }
    .hero {
      background: linear-gradient(145deg, #fafdff, #eef5fb);
      border: 1px solid #d7e7f7;
      border-radius: 10px;
      padding: 14px 16px;
      margin-bottom: 16px;
    }
    .hero h1 {
      font-size: 1.15rem;
      margin: 0 0 4px;
      color: var(--accent);
      font-weight: 700;
    }
    .hero p {
      margin: 0;
      color: var(--muted);
      font-size: 0.83rem;
    }
    .proposal {
      background: var(--card);
      border: 1px solid var(--border);
      border-radius: 10px;
      margin-bottom: 14px;
      overflow: hidden;
    }
    .proposal-head {
      padding: 10px 12px;
      border-bottom: 1px solid var(--border);
      background: #fbfdff;
      display: flex;
      justify-content: space-between;
      align-items: center;
      gap: 8px;
    }
    .proposal-head h2 {
      margin: 0;
      font-size: 0.84rem;
      text-transform: uppercase;
      letter-spacing: 0.07em;
      color: var(--accent);
      font-weight: 700;
    }
    .proposal-head small {
      color: #6b7280;
      font-size: 0.73rem;
    }
    .proposal-body {
      padding: 10px 12px;
    }
    .example {
      border: 1px solid #edf0f3;
      border-radius: 8px;
      overflow: hidden;
    }
    .msg-row {
      padding: 7px 10px;
      border-bottom: 1px solid #f2f4f6;
    }
    .msg-row:last-child {
      border-bottom: none;
    }
    .meta {
      display: flex;
      align-items: center;
      gap: 7px;
      margin-bottom: 2px;
      font-size: 0.78rem;
      color: #64748b;
    }
    .meta .name {
      color: #0f172a;
      font-weight: 600;
    }
    .meta .time {
      margin-left: auto;
      color: #9aa3ad;
      font-size: 0.72rem;
    }
    .content {
      color: #1f2937;
      line-height: 1.43;
      font-size: 0.86rem;
    }
    /* Forslag 1 */
    .avatar {
      width: 21px;
      height: 21px;
      border-radius: 50%;
      display: inline-flex;
      align-items: center;
      justify-content: center;
      font-size: 0.63rem;
      font-weight: 700;
      color: white;
      background: var(--accent);
      flex-shrink: 0;
    }
    .sys {
      background: #7d8793;
      font-style: italic;
      color: #5f6b76;
    }
    /* Forslag 2 */
    .log-line {
      display: flex;
      gap: 0;
      border-bottom: 1px solid #f1f3f5;
    }
    .log-line:last-child {
      border-bottom: none;
    }
    .stripe {
      width: 3px;
      background: #cfd6de;
      flex-shrink: 0;
    }
    .stripe.tech {
      background: var(--accent);
    }
    .stripe.system {
      background: #9da8b5;
    }
    .log-inner {
      padding: 6px 9px;
      width: 100%;
    }
    /* Forslag 3 */
    .inbox {
      display: flex;
      flex-direction: column;
      gap: 6px;
      padding: 8px;
      background: #fbfdff;
    }
    .bubble {
      max-width: 78%;
      border: 1px solid #dee5ed;
      border-radius: 7px;
      padding: 6px 9px;
      font-size: 0.86rem;
      line-height: 1.43;
    }
    .left { align-self: flex-start; background: #eef3f8; }
    .right { align-self: flex-end; background: #e4eef8; border-color: #c7d9eb; }
    .center { align-self: center; max-width: 90%; background: #f4f4f4; border-color: #e3e3e3; color: #69727d; font-style: italic; }
    @media (max-width: 768px) {
      .proposal-head {
        flex-direction: column;
        align-items: flex-start;
      }
      .bubble {
        max-width: 92%;
      }
    }
  </style>
 </head>
 <body>
  <div class="wrap">
    <div class="hero">
      <h1>3 nye forslag på én side</h1>
      <p>Fokus: kompakt layout, mindre vertikalt spild, hurtig læsning i drift.</p>
    </div>
    <section class="proposal">
      <div class="proposal-head">
        <h2>Forslag 1: Kompakt Thread</h2>
        <small>Bedst balance mellem læsbarhed og tæthed</small>
      </div>
      <div class="proposal-body">
        <div class="example">
          <div class="msg-row">
            <div class="meta"><span class="avatar">JJ</span><span class="name">Jens Jensen</span><span class="time">10:00</span></div>
            <div class="content" style="padding-left:28px;">Vi har et problem med printerne siden fredag. De melder offline.</div>
          </div>
          <div class="msg-row">
            <div class="meta"><span class="avatar">CT</span><span class="name">Christian Thomas</span><span class="time">10:15</span></div>
            <div class="content" style="padding-left:28px;">Jeg kan se port 4 og 5 har været nede. Kan I genstarte printerne?</div>
          </div>
          <div class="msg-row sys">
            <div class="meta"><span class="avatar" style="background:#7d8793;">SY</span><span class="name">System</span><span class="time">10:20</span></div>
            <div class="content" style="padding-left:28px;">Status ændret: Åben -> Under behandling</div>
          </div>
        </div>
      </div>
    </section>
    <section class="proposal">
      <div class="proposal-head">
        <h2>Forslag 2: Activity Log</h2>
        <small>Maksimal informationsdensitet</small>
      </div>
      <div class="proposal-body">
        <div class="example">
          <div class="log-line">
            <div class="stripe"></div>
            <div class="log-inner">
              <div class="meta"><span class="name">Jens Jensen</span><span class="time">10:00</span></div>
              <div class="content">Vi har et problem med printerne siden fredag. De melder offline.</div>
            </div>
          </div>
          <div class="log-line">
            <div class="stripe tech"></div>
            <div class="log-inner">
              <div class="meta"><span class="name">Christian Thomas</span><span class="time">10:15</span></div>
              <div class="content">Jeg kan se port 4 og 5 har været nede. Kan I genstarte printerne?</div>
            </div>
          </div>
          <div class="log-line">
            <div class="stripe system"></div>
            <div class="log-inner">
              <div class="meta"><span class="name">System</span><span class="time">10:20</span></div>
              <div class="content" style="color:#6b7280; font-style:italic;">Status ændret: Åben -> Under behandling</div>
            </div>
          </div>
        </div>
      </div>
    </section>
    <section class="proposal">
      <div class="proposal-head">
        <h2>Forslag 3: Split Inbox</h2>
        <small>Tydelig kunde/tekniker-retning</small>
      </div>
      <div class="proposal-body">
        <div class="example inbox">
          <div class="bubble left">Vi har et problem med printerne siden fredag. De melder offline.<div class="meta" style="margin-top:4px; margin-bottom:0;"><span class="name">Jens Jensen</span><span class="time">10:00</span></div></div>
          <div class="bubble right">Jeg kan se port 4 og 5 har været nede. Kan I genstarte printerne?<div class="meta" style="margin-top:4px; margin-bottom:0;"><span class="name">Christian Thomas</span><span class="time">10:15</span></div></div>
          <div class="bubble center">Status ændret: Åben -> Under behandling<div class="meta" style="justify-content:center; margin-top:4px; margin-bottom:0;"><span class="name">System</span><span class="time">10:20</span></div></div>
        </div>
      </div>
    </section>
  </div>
 </body>
 </html>
--- a/forslag_kommentar.html
+++ b/forslag_kommentar.html
@ -1,197 +0,0 @@
 <!DOCTYPE html>
 <html lang="da">
 <head>
 <meta charset="UTF-8"/>
 <meta name="viewport" content="width=device-width, initial-scale=1.0"/>
 <title>Top 3 Forslag – Kommentarfelt</title>
 <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet"/>
 <style>
 :root{--accent:#0f4c75;--bg:#f4f6f8;--card:#fff;--border:#e3e7eb;--muted:#6c757d}
 body{background:var(--bg);color:#1f2937;font:.875rem/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;margin:0}
 .wrap{max-width:920px;margin:20px auto 60px;padding:0 14px}
 h1{font-size:1.05rem;color:var(--accent);font-weight:700;margin:0 0 2px}
 .sub{color:var(--muted);font-size:.78rem;margin-bottom:18px}
 /* Tabs */
 .tab-row{display:flex;gap:6px;margin-bottom:14px}
 .tab-btn{padding:6px 14px;border:1px solid var(--border);border-radius:6px;background:var(--card);font-size:.8rem;font-weight:600;cursor:pointer;color:#555;transition:all .15s}
 .tab-btn:hover{background:#edf2f7}
 .tab-btn.active{background:var(--accent);color:#fff;border-color:var(--accent)}
 .panel{display:none}
 .panel.active{display:block}
 /* Fælles */
 .box{background:var(--card);border:1px solid var(--border);border-radius:8px;overflow:hidden}
 .input-bar{padding:6px 8px;border-top:1px solid var(--border);background:#fafbfc;display:flex;gap:6px}
 .input-bar textarea{flex:1;resize:none;border:1px solid #d1d5db;border-radius:4px;padding:5px 8px;font-size:.84rem;font-family:inherit}
 .input-bar button{background:var(--accent);color:#fff;border:none;border-radius:4px;padding:4px 12px;font-size:.82rem;cursor:pointer}
 /* === FORSLAG 1: THREAD === */
 .t-row{padding:5px 10px;border-bottom:1px solid #f0f2f4}
 .t-row:last-of-type{border-bottom:none}
 .t-head{display:flex;align-items:center;gap:6px;font-size:.78rem;color:#64748b}
 .t-av{width:20px;height:20px;border-radius:50%;background:var(--accent);color:#fff;font-size:.58rem;font-weight:700;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}
 .t-av.sys{background:#94a3b8}
 .t-name{font-weight:600;color:#0f172a}
 .t-time{margin-left:auto;font-size:.7rem;color:#a1a8b3}
 .t-body{padding-left:26px;color:#1e293b;line-height:1.4;font-size:.84rem}
 .t-row.is-sys{background:#f8fafc}
 .t-row.is-sys .t-body{color:#64748b;font-style:italic;font-size:.8rem}
 /* === FORSLAG 2: LOG === */
 .l-row{display:flex;border-bottom:1px solid #f0f2f4}
 .l-row:last-of-type{border-bottom:none}
 .l-stripe{width:3px;flex-shrink:0;background:#d1d5db}
 .l-stripe.tech{background:var(--accent)}
 .l-stripe.sys{background:#94a3b8}
 .l-inner{padding:4px 9px;flex:1}
 .l-meta{font-size:.72rem;color:#64748b}
 .l-meta b{color:#0f172a;font-weight:600}
 .l-text{color:#1e293b;font-size:.84rem;line-height:1.4}
 .l-row.is-sys .l-text{color:#64748b;font-style:italic;font-size:.8rem}
 /* === FORSLAG 3: INBOX === */
 .ib-feed{display:flex;flex-direction:column;gap:5px;padding:8px 10px}
 .ib-m{max-width:78%}
 .ib-m.left{align-self:flex-start}
 .ib-m.right{align-self:flex-end}
 .ib-m.ctr{align-self:center;max-width:90%}
 .ib-b{padding:5px 9px;border-radius:6px;font-size:.84rem;line-height:1.4;color:#1e293b}
 .ib-m.left .ib-b{background:#eef3f8;border:1px solid #d4e0ed}
 .ib-m.right .ib-b{background:#e2ecf5;border:1px solid #c1d4e8}
 .ib-m.ctr .ib-b{background:#f3f3f3;border:1px solid #ddd;color:#64748b;font-style:italic;font-size:.78rem;text-align:center}
 .ib-info{font-size:.68rem;color:#94a3b8;margin-top:2px;padding:0 2px}
 .ib-m.right .ib-info{text-align:right}
 .ib-m.ctr .ib-info{text-align:center}
 </style>
 </head>
 <body>
 <div class="wrap">
  <h1>Mine 3 bedste forslag til kommentarfeltet</h1>
  <p class="sub">Klik på fanerne for at skifte mellem forslagene. Alle er kompakte og klar til at implementere direkte.</p>
  <div class="tab-row">
    <button class="tab-btn active" onclick="show(0)">1 · Thread</button>
    <button class="tab-btn"        onclick="show(1)">2 · Activity Log</button>
    <button class="tab-btn"        onclick="show(2)">3 · Split Inbox</button>
  </div>
  <!-- ========== FORSLAG 1: THREAD ========== -->
  <div class="panel active" id="p0">
    <div class="box">
      <div class="t-row">
        <div class="t-head"><span class="t-av">JJ</span><span class="t-name">Jens Jensen</span><span class="t-time">21/03 10:00</span></div>
        <div class="t-body">Vi har et problem med vores to printere – de melder offline siden fredag.</div>
      </div>
      <div class="t-row">
        <div class="t-head"><span class="t-av">CT</span><span class="t-name">Christian Thomas</span><span class="t-time">21/03 10:15</span></div>
        <div class="t-body">Port 4 og 5 var nede kort i nat. Har I prøvet at genstarte printerne så de fanger ny DHCP?</div>
      </div>
      <div class="t-row is-sys">
        <div class="t-head"><span class="t-av sys">&#9881;</span><span class="t-name" style="color:var(--muted)">System</span><span class="t-time">21/03 10:20</span></div>
        <div class="t-body">Status ændret: Åben → Under behandling</div>
      </div>
      <div class="t-row">
        <div class="t-head"><span class="t-av">JJ</span><span class="t-name">Jens Jensen</span><span class="t-time">21/03 10:35</span></div>
        <div class="t-body">HP'en virker stadig ikke – den anden kom op igen efter genstart.</div>
      </div>
      <div class="t-row">
        <div class="t-head"><span class="t-av">CT</span><span class="t-name">Christian Thomas</span><span class="t-time">21/03 10:45</span></div>
        <div class="t-body">Jeg logger på jeres firewall nu og tjekker MAC-filteret.</div>
      </div>
      <div class="input-bar">
        <textarea rows="1" placeholder="Skriv en kommentar..."></textarea>
        <button>Send</button>
      </div>
    </div>
    <p style="margin:8px 0 0;font-size:.76rem;color:var(--muted)"><b>Fordel:</b> Bedste balance mellem kompakt og læsbar. Lille initial-cirkel gør det nemt at følge hvem der skriver. Virker godt med mange beskeder.</p>
  </div>
  <!-- ========== FORSLAG 2: LOG ========== -->
  <div class="panel" id="p1">
    <div class="box">
      <div class="l-row">
        <div class="l-stripe"></div>
        <div class="l-inner">
          <div class="l-meta"><b>Jens Jensen</b> · 21/03 10:00</div>
          <div class="l-text">Vi har et problem med vores to printere – de melder offline siden fredag.</div>
        </div>
      </div>
      <div class="l-row">
        <div class="l-stripe tech"></div>
        <div class="l-inner">
          <div class="l-meta"><b>Christian Thomas</b> · 21/03 10:15</div>
          <div class="l-text">Port 4 og 5 var nede kort i nat. Har I prøvet at genstarte printerne så de fanger ny DHCP?</div>
        </div>
      </div>
      <div class="l-row is-sys">
        <div class="l-stripe sys"></div>
        <div class="l-inner">
          <div class="l-meta"><b>System</b> · 21/03 10:20</div>
          <div class="l-text">Status ændret: Åben → Under behandling</div>
        </div>
      </div>
      <div class="l-row">
        <div class="l-stripe"></div>
        <div class="l-inner">
          <div class="l-meta"><b>Jens Jensen</b> · 21/03 10:35</div>
          <div class="l-text">HP'en virker stadig ikke – den anden kom op igen efter genstart.</div>
        </div>
      </div>
      <div class="l-row">
        <div class="l-stripe tech"></div>
        <div class="l-inner">
          <div class="l-meta"><b>Christian Thomas</b> · 21/03 10:45</div>
          <div class="l-text">Jeg logger på jeres firewall nu og tjekker MAC-filteret.</div>
        </div>
      </div>
      <div class="input-bar">
        <textarea rows="1" placeholder="Skriv en kommentar..."></textarea>
        <button>Send</button>
      </div>
    </div>
    <p style="margin:8px 0 0;font-size:.76rem;color:var(--muted)"><b>Fordel:</b> Absolut tættest muligt. Blå streg = intern tekniker, grå = system, ingen streg = kunde. Perfekt til teknikere der scanner hurtigt.</p>
  </div>
  <!-- ========== FORSLAG 3: INBOX ========== -->
  <div class="panel" id="p2">
    <div class="box">
      <div class="ib-feed">
        <div class="ib-m left">
          <div class="ib-b">Vi har et problem med vores to printere – de melder offline siden fredag.</div>
          <div class="ib-info">Jens Jensen · 21/03 10:00</div>
        </div>
        <div class="ib-m right">
          <div class="ib-b">Port 4 og 5 var nede kort i nat. Har I prøvet at genstarte printerne?</div>
          <div class="ib-info">Christian Thomas · 21/03 10:15</div>
        </div>
        <div class="ib-m ctr">
          <div class="ib-b">Status ændret: Åben → Under behandling</div>
          <div class="ib-info">System · 21/03 10:20</div>
        </div>
        <div class="ib-m left">
          <div class="ib-b">HP'en virker stadig ikke – den anden kom op igen efter genstart.</div>
          <div class="ib-info">Jens Jensen · 21/03 10:35</div>
        </div>
        <div class="ib-m right">
          <div class="ib-b">Jeg logger på jeres firewall nu og tjekker MAC-filteret.</div>
          <div class="ib-info">Christian Thomas · 21/03 10:45</div>
        </div>
      </div>
      <div class="input-bar">
        <textarea rows="1" placeholder="Skriv en kommentar..."></textarea>
        <button>Send</button>
      </div>
    </div>
    <p style="margin:8px 0 0;font-size:.76rem;color:var(--muted)"><b>Fordel:</b> Gør kunde/tekniker-retningen tydelig uden farver eller headers. System-beskeder centreres. Godt til dialog-tunge sager.</p>
  </div>
 </div>
 <script>
 function show(i){
  document.querySelectorAll('.panel').forEach((p,j)=>p.classList.toggle('active',j===i));
  document.querySelectorAll('.tab-btn').forEach((b,j)=>b.classList.toggle('active',j===i));
 }
 </script>
 </body>
 </html>
--- a/main.py
+++ b/main.py
@ -16,29 +16,6 @@ from app.core.database import init_db
 from app.core.auth_service import AuthService
 from app.core.database import execute_query_single
 _users_column_cache: dict[str, bool] = {}
 def _users_column_exists(column_name: str) -> bool:
    if column_name in _users_column_cache:
        return _users_column_cache[column_name]
    result = execute_query_single(
        """
        SELECT 1
        FROM information_schema.columns
        WHERE table_schema = 'public'
          AND table_name = 'users'
          AND column_name = %s
        LIMIT 1
        """,
        (column_name,),
    )
    exists = bool(result)
    _users_column_cache[column_name] = exists
    return exists
 def get_version():
    """Read version from VERSION file"""
    try:
@ -170,20 +147,6 @@ async def lifespan(app: FastAPI):
    )
    logger.info("✅ Subscription invoice job scheduled (daily at 04:00)")
    # Register ordre draft sync reconcile job
    from app.jobs.reconcile_ordre_drafts import reconcile_ordre_drafts_sync_status
    backup_scheduler.scheduler.add_job(
        func=reconcile_ordre_drafts_sync_status,
        trigger=CronTrigger(hour=4, minute=30),
        kwargs={"apply_changes": True},
        id='reconcile_ordre_drafts_sync_status',
        name='Reconcile Ordre Draft Sync Status',
        max_instances=1,
        replace_existing=True
    )
    logger.info("✅ Ordre draft reconcile job scheduled (daily at 04:30)")
    if settings.ESET_ENABLED and settings.ESET_SYNC_ENABLED:
        from app.jobs.eset_sync import run_eset_sync
@ -295,31 +258,18 @@ async def auth_middleware(request: Request, call_next):
            request.state.user_id = None
    if path.startswith("/api") and not payload.get("shadow_admin"):
-        sub_value = payload.get("sub")
+        if not payload.get("sub"):
        if not sub_value:
            from fastapi.responses import JSONResponse
            return JSONResponse(
                status_code=401,
                content={"detail": "Invalid token"}
            )
-        try:
+        user_id = int(payload.get("sub"))
            user_id = int(sub_value)
        except (TypeError, ValueError):
            from fastapi.responses import JSONResponse
            return JSONResponse(
                status_code=401,
                content={"detail": "Invalid token"}
            )
        if _users_column_exists("is_2fa_enabled"):
        user = execute_query_single(
-                "SELECT COALESCE(is_2fa_enabled, FALSE) AS is_2fa_enabled FROM users WHERE user_id = %s",
+            "SELECT is_2fa_enabled FROM users WHERE user_id = %s",
-                (user_id,),
+            (user_id,)
        )
        is_2fa_enabled = bool(user and user.get("is_2fa_enabled"))
        else:
            # Older schemas without 2FA columns should not block authenticated requests.
            is_2fa_enabled = False
        if not is_2fa_enabled:
            allowed_2fa_paths = (
--- a/migrations/013_email_system.sql
+++ b/migrations/013_email_system.sql
@ -37,7 +37,7 @@ CREATE TABLE email_rules (
    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
    created_by_user_id INTEGER,
-    FOREIGN KEY (created_by_user_id) REFERENCES users(user_id) ON DELETE SET NULL
+    FOREIGN KEY (created_by_user_id) REFERENCES users(id) ON DELETE SET NULL
 );
 -- Email Messages Table (main storage)
@ -183,7 +183,7 @@ SELECT
    COUNT(ea.id) as attachment_count_actual,
    er.name as rule_name,
    v.name as supplier_name,
-    tc.name as customer_name,
+    tc.customer_name,
    tcase.title as case_title
 FROM email_messages em
 LEFT JOIN email_attachments ea ON em.id = ea.email_id
@ -193,7 +193,7 @@ LEFT JOIN tmodule_customers tc ON em.customer_id = tc.id
 LEFT JOIN tmodule_cases tcase ON em.linked_case_id = tcase.id
 WHERE em.deleted_at IS NULL 
    AND em.status IN ('new', 'error')
-GROUP BY em.id, er.name, v.name, tc.name, tcase.title
+GROUP BY em.id, er.name, v.name, tc.customer_name, tcase.title
 ORDER BY em.received_date DESC;
 -- View for recent email activity
--- a/migrations/026_ticket_enhancements.sql
+++ b/migrations/026_ticket_enhancements.sql
@ -27,9 +27,9 @@ CREATE TABLE IF NOT EXISTS tticket_relations (
    CONSTRAINT no_self_reference CHECK (ticket_id != related_ticket_id)
 );
-CREATE INDEX IF NOT EXISTS idx_tticket_relations_ticket ON tticket_relations(ticket_id);
+CREATE INDEX idx_tticket_relations_ticket ON tticket_relations(ticket_id);
-CREATE INDEX IF NOT EXISTS idx_tticket_relations_related ON tticket_relations(related_ticket_id);
+CREATE INDEX idx_tticket_relations_related ON tticket_relations(related_ticket_id);
-CREATE INDEX IF NOT EXISTS idx_tticket_relations_type ON tticket_relations(relation_type);
+CREATE INDEX idx_tticket_relations_type ON tticket_relations(relation_type);
 -- View for at finde alle relationer for en ticket (begge retninger)
 CREATE OR REPLACE VIEW tticket_all_relations AS
@ -90,10 +90,10 @@ CREATE TABLE IF NOT EXISTS tticket_calendar_events (
    completed_at TIMESTAMP
 );
-CREATE INDEX IF NOT EXISTS idx_tticket_calendar_ticket ON tticket_calendar_events(ticket_id);
+CREATE INDEX idx_tticket_calendar_ticket ON tticket_calendar_events(ticket_id);
-CREATE INDEX IF NOT EXISTS idx_tticket_calendar_date ON tticket_calendar_events(event_date);
+CREATE INDEX idx_tticket_calendar_date ON tticket_calendar_events(event_date);
-CREATE INDEX IF NOT EXISTS idx_tticket_calendar_type ON tticket_calendar_events(event_type);
+CREATE INDEX idx_tticket_calendar_type ON tticket_calendar_events(event_type);
-CREATE INDEX IF NOT EXISTS idx_tticket_calendar_status ON tticket_calendar_events(status);
+CREATE INDEX idx_tticket_calendar_status ON tticket_calendar_events(status);
 -- ============================================================================
 -- TEMPLATES (svarskabeloner, guides, standardbreve)
@ -128,8 +128,8 @@ CREATE TABLE IF NOT EXISTS tticket_templates (
    usage_count INTEGER DEFAULT 0
 );
-CREATE INDEX IF NOT EXISTS idx_tticket_templates_category ON tticket_templates(category);
+CREATE INDEX idx_tticket_templates_category ON tticket_templates(category);
-CREATE INDEX IF NOT EXISTS idx_tticket_templates_active ON tticket_templates(is_active);
+CREATE INDEX idx_tticket_templates_active ON tticket_templates(is_active);
 -- ============================================================================
 -- TEMPLATE USAGE LOG (hvornår blev skabeloner brugt)
@ -143,8 +143,8 @@ CREATE TABLE IF NOT EXISTS tticket_template_usage (
    was_modified BOOLEAN DEFAULT false  -- Blev template redigeret før afsendelse?
 );
-CREATE INDEX IF NOT EXISTS idx_tticket_template_usage_template ON tticket_template_usage(template_id);
+CREATE INDEX idx_tticket_template_usage_template ON tticket_template_usage(template_id);
-CREATE INDEX IF NOT EXISTS idx_tticket_template_usage_ticket ON tticket_template_usage(ticket_id);
+CREATE INDEX idx_tticket_template_usage_ticket ON tticket_template_usage(ticket_id);
 -- ============================================================================
 -- AI SUGGESTIONS (forslag til actions - aldrig automatisk)
@ -186,10 +186,10 @@ CREATE TABLE IF NOT EXISTS tticket_ai_suggestions (
    expires_at TIMESTAMP  -- Forslag udløber efter X dage
 );
-CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_ticket ON tticket_ai_suggestions(ticket_id);
+CREATE INDEX idx_tticket_ai_suggestions_ticket ON tticket_ai_suggestions(ticket_id);
-CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_type ON tticket_ai_suggestions(suggestion_type);
+CREATE INDEX idx_tticket_ai_suggestions_type ON tticket_ai_suggestions(suggestion_type);
-CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_status ON tticket_ai_suggestions(status);
+CREATE INDEX idx_tticket_ai_suggestions_status ON tticket_ai_suggestions(status);
-CREATE INDEX IF NOT EXISTS idx_tticket_ai_suggestions_created ON tticket_ai_suggestions(created_at);
+CREATE INDEX idx_tticket_ai_suggestions_created ON tticket_ai_suggestions(created_at);
 -- ============================================================================
 -- EMAIL METADATA (udvidet til contact identification)
@ -227,9 +227,9 @@ CREATE TABLE IF NOT EXISTS tticket_email_metadata (
    updated_at TIMESTAMP
 );
-CREATE INDEX IF NOT EXISTS idx_tticket_email_ticket ON tticket_email_metadata(ticket_id);
+CREATE INDEX idx_tticket_email_ticket ON tticket_email_metadata(ticket_id);
-CREATE INDEX IF NOT EXISTS idx_tticket_email_message_id ON tticket_email_metadata(message_id);
+CREATE INDEX idx_tticket_email_message_id ON tticket_email_metadata(message_id);
-CREATE INDEX IF NOT EXISTS idx_tticket_email_from ON tticket_email_metadata(from_email);
+CREATE INDEX idx_tticket_email_from ON tticket_email_metadata(from_email);
 -- ============================================================================
 -- Tilføj manglende kolonner til existing tticket_tickets
@ -265,15 +265,9 @@ CREATE TABLE IF NOT EXISTS tticket_audit_log (
    metadata JSONB  -- Additional context
 );
-ALTER TABLE tticket_audit_log
+CREATE INDEX idx_tticket_audit_ticket ON tticket_audit_log(ticket_id);
-    ADD COLUMN IF NOT EXISTS field_name VARCHAR(100),
+CREATE INDEX idx_tticket_audit_action ON tticket_audit_log(action);
-    ADD COLUMN IF NOT EXISTS performed_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+CREATE INDEX idx_tticket_audit_performed ON tticket_audit_log(performed_at DESC);
    ADD COLUMN IF NOT EXISTS reason TEXT,
    ADD COLUMN IF NOT EXISTS metadata JSONB;
 CREATE INDEX IF NOT EXISTS idx_tticket_audit_ticket ON tticket_audit_log(ticket_id);
 CREATE INDEX IF NOT EXISTS idx_tticket_audit_action ON tticket_audit_log(action);
 CREATE INDEX IF NOT EXISTS idx_tticket_audit_performed ON tticket_audit_log(performed_at DESC);
 -- ============================================================================
 -- TRIGGERS for audit logging
--- a/migrations/031_add_is_travel_column.sql
+++ b/migrations/031_add_is_travel_column.sql
@ -24,17 +24,7 @@ ADD COLUMN IF NOT EXISTS time_date DATE;
 ALTER TABLE tmodule_order_lines
 ADD COLUMN IF NOT EXISTS is_travel BOOLEAN DEFAULT false;
-- Log migration when the legacy tracking table exists
+-- Log migration
 DO $$
 BEGIN
    IF EXISTS (
        SELECT 1
        FROM information_schema.tables
        WHERE table_schema = 'public'
          AND table_name = 'migration_log'
    ) THEN
 INSERT INTO migration_log (migration_name, applied_at)
 VALUES ('031_add_is_travel_column', CURRENT_TIMESTAMP)
 ON CONFLICT DO NOTHING;
    END IF;
 END $$;
--- a/migrations/056_email_import_method.sql
+++ b/migrations/056_email_import_method.sql
@ -4,13 +4,13 @@
 -- Add import_method column
 ALTER TABLE email_messages 
-ADD COLUMN IF NOT EXISTS import_method VARCHAR(50) DEFAULT 'imap';
+ADD COLUMN import_method VARCHAR(50) DEFAULT 'imap';
 -- Add comment
 COMMENT ON COLUMN email_messages.import_method IS 'How the email was imported: imap, graph_api, or manual_upload';
 -- Create index for filtering by import method
-CREATE INDEX IF NOT EXISTS idx_email_messages_import_method ON email_messages(import_method);
+CREATE INDEX idx_email_messages_import_method ON email_messages(import_method);
 -- Update existing records to reflect their actual source
 -- (all existing emails were fetched via IMAP or Graph API)
@ -19,9 +19,6 @@ SET import_method = 'imap'
 WHERE import_method IS NULL;
 -- Add constraint to ensure valid values
 ALTER TABLE email_messages
 DROP CONSTRAINT IF EXISTS chk_email_import_method;
 ALTER TABLE email_messages
 ADD CONSTRAINT chk_email_import_method 
 CHECK (import_method IN ('imap', 'graph_api', 'manual_upload'));
--- a/migrations/069_conversation_category.sql
+++ b/migrations/069_conversation_category.sql
@ -1,5 +1,5 @@
 -- 069_conversation_category.sql
 -- Add category column for conversation classification
-ALTER TABLE conversations ADD COLUMN IF NOT EXISTS category VARCHAR(50) DEFAULT 'General';
+ALTER TABLE conversations ADD COLUMN category VARCHAR(50) DEFAULT 'General';
 COMMENT ON COLUMN conversations.category IS 'Conversation Category: General, Support, Sales, Internal, Meeting';
--- a/migrations/072_add_category_to_conversations.sql
+++ b/migrations/072_add_category_to_conversations.sql
@ -1,4 +1,4 @@
 -- 072_add_category_to_conversations.sql
-ALTER TABLE conversations ADD COLUMN IF NOT EXISTS category VARCHAR(50) DEFAULT 'General';
+ALTER TABLE conversations ADD COLUMN category VARCHAR(50) DEFAULT 'General';
 COMMENT ON COLUMN conversations.category IS 'Category of the conversation (e.g. Sales, Support, General)';
--- a/migrations/082_sag_comments.sql
+++ b/migrations/082_sag_comments.sql
@ -11,4 +11,4 @@ CREATE TABLE IF NOT EXISTS sag_kommentarer (
    deleted_at TIMESTAMP WITH TIME ZONE DEFAULT NULL
 );
-CREATE INDEX IF NOT EXISTS idx_sag_kommentarer_sag_id ON sag_kommentarer(sag_id);
+CREATE INDEX idx_sag_kommentarer_sag_id ON sag_comments(sag_id);
--- a/migrations/1002_asset_first_subscription_billing.sql
+++ b/migrations/1002_asset_first_subscription_billing.sql
@ -1,116 +0,0 @@
 -- Migration 1002: Asset-first subscriptions, billing controls, and price change tracking
 -- Adds fields and tables needed for asset-linked subscriptions and flexible billing.
 ALTER TABLE sag_subscriptions
 ADD COLUMN IF NOT EXISTS billing_direction VARCHAR(20) NOT NULL DEFAULT 'forward'
    CHECK (billing_direction IN ('forward', 'backward')),
 ADD COLUMN IF NOT EXISTS advance_months INTEGER NOT NULL DEFAULT 1
    CHECK (advance_months >= 1 AND advance_months <= 24),
 ADD COLUMN IF NOT EXISTS first_full_period_start DATE,
 ADD COLUMN IF NOT EXISTS binding_months INTEGER NOT NULL DEFAULT 0
    CHECK (binding_months >= 0),
 ADD COLUMN IF NOT EXISTS binding_start_date DATE,
 ADD COLUMN IF NOT EXISTS binding_end_date DATE,
 ADD COLUMN IF NOT EXISTS binding_group_key VARCHAR(80),
 ADD COLUMN IF NOT EXISTS billing_blocked BOOLEAN NOT NULL DEFAULT false,
 ADD COLUMN IF NOT EXISTS billing_block_reason TEXT,
 ADD COLUMN IF NOT EXISTS invoice_merge_key VARCHAR(120),
 ADD COLUMN IF NOT EXISTS price_change_case_id INTEGER REFERENCES sag_sager(id),
 ADD COLUMN IF NOT EXISTS renewal_case_id INTEGER REFERENCES sag_sager(id);
 CREATE INDEX IF NOT EXISTS idx_sag_subscriptions_billing_direction ON sag_subscriptions(billing_direction);
 CREATE INDEX IF NOT EXISTS idx_sag_subscriptions_billing_blocked ON sag_subscriptions(billing_blocked) WHERE billing_blocked = true;
 CREATE INDEX IF NOT EXISTS idx_sag_subscriptions_binding_end_date ON sag_subscriptions(binding_end_date) WHERE binding_end_date IS NOT NULL;
 CREATE INDEX IF NOT EXISTS idx_sag_subscriptions_invoice_merge_key ON sag_subscriptions(invoice_merge_key);
 ALTER TABLE sag_subscription_items
 ADD COLUMN IF NOT EXISTS asset_id INTEGER REFERENCES hardware_assets(id) ON DELETE RESTRICT,
 ADD COLUMN IF NOT EXISTS period_from DATE,
 ADD COLUMN IF NOT EXISTS period_to DATE,
 ADD COLUMN IF NOT EXISTS requires_serial_number BOOLEAN NOT NULL DEFAULT false,
 ADD COLUMN IF NOT EXISTS serial_number VARCHAR(100),
 ADD COLUMN IF NOT EXISTS billing_blocked BOOLEAN NOT NULL DEFAULT false,
 ADD COLUMN IF NOT EXISTS billing_block_reason TEXT;
 CREATE INDEX IF NOT EXISTS idx_sag_subscription_items_asset_id ON sag_subscription_items(asset_id);
 CREATE INDEX IF NOT EXISTS idx_sag_subscription_items_blocked ON sag_subscription_items(billing_blocked) WHERE billing_blocked = true;
 CREATE TABLE IF NOT EXISTS subscription_asset_bindings (
    id SERIAL PRIMARY KEY,
    subscription_id INTEGER NOT NULL REFERENCES sag_subscriptions(id) ON DELETE CASCADE,
    asset_id INTEGER NOT NULL REFERENCES hardware_assets(id) ON DELETE RESTRICT,
    shared_binding_key VARCHAR(80),
    binding_months INTEGER NOT NULL DEFAULT 0 CHECK (binding_months >= 0),
    start_date DATE NOT NULL,
    end_date DATE,
    notice_period_days INTEGER NOT NULL DEFAULT 30 CHECK (notice_period_days >= 0),
    status VARCHAR(20) NOT NULL DEFAULT 'active' CHECK (status IN ('active', 'ended', 'cancelled')),
    sag_id INTEGER REFERENCES sag_sager(id),
    created_by_user_id INTEGER REFERENCES users(user_id),
    created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
    updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
    deleted_at TIMESTAMP,
    UNIQUE (subscription_id, asset_id, start_date)
 );
 CREATE INDEX IF NOT EXISTS idx_subscription_asset_bindings_subscription ON subscription_asset_bindings(subscription_id);
 CREATE INDEX IF NOT EXISTS idx_subscription_asset_bindings_asset ON subscription_asset_bindings(asset_id);
 CREATE INDEX IF NOT EXISTS idx_subscription_asset_bindings_end_date ON subscription_asset_bindings(end_date);
 CREATE TRIGGER trigger_subscription_asset_bindings_updated_at
 BEFORE UPDATE ON subscription_asset_bindings
 FOR EACH ROW
 EXECUTE FUNCTION update_updated_at_column();
 CREATE TABLE IF NOT EXISTS subscription_price_changes (
    id SERIAL PRIMARY KEY,
    subscription_id INTEGER NOT NULL REFERENCES sag_subscriptions(id) ON DELETE CASCADE,
    subscription_item_id INTEGER REFERENCES sag_subscription_items(id) ON DELETE SET NULL,
    sag_id INTEGER NOT NULL REFERENCES sag_sager(id) ON DELETE RESTRICT,
    change_scope VARCHAR(20) NOT NULL DEFAULT 'subscription' CHECK (change_scope IN ('subscription', 'item')),
    old_unit_price DECIMAL(10,2),
    new_unit_price DECIMAL(10,2) NOT NULL CHECK (new_unit_price >= 0),
    effective_date DATE NOT NULL,
    approval_status VARCHAR(20) NOT NULL DEFAULT 'pending' CHECK (approval_status IN ('pending', 'approved', 'rejected', 'applied')),
    reason TEXT,
    approved_by_user_id INTEGER REFERENCES users(user_id),
    approved_at TIMESTAMP,
    created_by_user_id INTEGER REFERENCES users(user_id),
    created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
    updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
    deleted_at TIMESTAMP
 );
 CREATE INDEX IF NOT EXISTS idx_subscription_price_changes_subscription ON subscription_price_changes(subscription_id);
 CREATE INDEX IF NOT EXISTS idx_subscription_price_changes_effective_date ON subscription_price_changes(effective_date);
 CREATE INDEX IF NOT EXISTS idx_subscription_price_changes_status ON subscription_price_changes(approval_status);
 CREATE TRIGGER trigger_subscription_price_changes_updated_at
 BEFORE UPDATE ON subscription_price_changes
 FOR EACH ROW
 EXECUTE FUNCTION update_updated_at_column();
 ALTER TABLE ordre_drafts
 ADD COLUMN IF NOT EXISTS coverage_start DATE,
 ADD COLUMN IF NOT EXISTS coverage_end DATE,
 ADD COLUMN IF NOT EXISTS billing_direction VARCHAR(20)
    CHECK (billing_direction IN ('forward', 'backward')),
 ADD COLUMN IF NOT EXISTS source_subscription_ids INTEGER[] NOT NULL DEFAULT '{}',
 ADD COLUMN IF NOT EXISTS invoice_aggregate_key VARCHAR(120),
 ADD COLUMN IF NOT EXISTS sync_status VARCHAR(20) NOT NULL DEFAULT 'pending'
    CHECK (sync_status IN ('pending', 'exported', 'failed', 'posted', 'paid')),
 ADD COLUMN IF NOT EXISTS economic_order_number VARCHAR(80),
 ADD COLUMN IF NOT EXISTS economic_invoice_number VARCHAR(80),
 ADD COLUMN IF NOT EXISTS last_sync_at TIMESTAMP;
 CREATE INDEX IF NOT EXISTS idx_ordre_drafts_sync_status ON ordre_drafts(sync_status);
 CREATE INDEX IF NOT EXISTS idx_ordre_drafts_invoice_aggregate_key ON ordre_drafts(invoice_aggregate_key);
 ALTER TABLE products
 ADD COLUMN IF NOT EXISTS serial_number_required BOOLEAN NOT NULL DEFAULT false,
 ADD COLUMN IF NOT EXISTS asset_required BOOLEAN NOT NULL DEFAULT false,
 ADD COLUMN IF NOT EXISTS rental_asset_enabled BOOLEAN NOT NULL DEFAULT false;
 COMMENT ON COLUMN products.serial_number_required IS 'If true, subscription line billing requires serial number data.';
 COMMENT ON COLUMN products.asset_required IS 'If true, subscription line billing requires linked hardware asset.';
 COMMENT ON COLUMN products.rental_asset_enabled IS 'If true, product is eligible for asset-first rental subscription flows.';
--- a/migrations/1003_ordre_sync_audit_and_idempotency.sql
+++ b/migrations/1003_ordre_sync_audit_and_idempotency.sql
@ -1,25 +0,0 @@
 -- Migration 1003: Ordre draft sync audit + idempotency safeguards
 ALTER TABLE ordre_drafts
 ADD COLUMN IF NOT EXISTS export_idempotency_key VARCHAR(120);
 CREATE UNIQUE INDEX IF NOT EXISTS uq_ordre_drafts_export_idempotency_key
    ON ordre_drafts(export_idempotency_key)
    WHERE export_idempotency_key IS NOT NULL;
 CREATE TABLE IF NOT EXISTS ordre_draft_sync_events (
    id SERIAL PRIMARY KEY,
    draft_id INTEGER NOT NULL REFERENCES ordre_drafts(id) ON DELETE CASCADE,
    event_type VARCHAR(50) NOT NULL,
    from_status VARCHAR(20),
    to_status VARCHAR(20),
    event_payload JSONB NOT NULL DEFAULT '{}'::jsonb,
    created_by_user_id INTEGER REFERENCES users(user_id) ON DELETE SET NULL,
    created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP
 );
 CREATE INDEX IF NOT EXISTS idx_ordre_draft_sync_events_draft_id
    ON ordre_draft_sync_events(draft_id, created_at DESC);
 CREATE INDEX IF NOT EXISTS idx_ordre_draft_sync_events_type
    ON ordre_draft_sync_events(event_type, created_at DESC);
--- a/migrations/115_anydesk_sessions.sql
+++ b/migrations/115_anydesk_sessions.sql
@ -51,7 +51,7 @@ SELECT
    s.customer_id,
    cust.name as customer_name,
    s.sag_id,
-    sag.titel as sag_title,
+    sag.title as sag_title,
    s.session_link,
    s.started_at,
    s.ended_at,
--- a/migrations/142_email_thread_key.sql
+++ b/migrations/142_email_thread_key.sql
@ -1,40 +0,0 @@
 -- Migration 142: Persistent thread key for reliable inbound case routing
 ALTER TABLE email_messages
 ADD COLUMN IF NOT EXISTS thread_key VARCHAR(500);
 -- Backfill thread_key for existing rows.
 -- Priority:
 -- 1) First token from References (root message id)
 -- 2) In-Reply-To
 -- 3) Message-ID
 UPDATE email_messages
 SET thread_key = LOWER(
    REGEXP_REPLACE(
        COALESCE(
            NULLIF(
                SPLIT_PART(
                    REGEXP_REPLACE(COALESCE(email_references, ''), '^[\s<>,]+', ''),
                    ' ',
                    1
                ),
                ''
            ),
            NULLIF(in_reply_to, ''),
            NULLIF(message_id, '')
        ),
        '[<>\s]',
        '',
        'g'
    )
 )
 WHERE (thread_key IS NULL OR TRIM(thread_key) = '')
  AND (
        COALESCE(NULLIF(email_references, ''), NULLIF(in_reply_to, ''), NULLIF(message_id, '')) IS NOT NULL
      );
 CREATE INDEX IF NOT EXISTS idx_email_messages_thread_key
 ON email_messages(thread_key)
 WHERE thread_key IS NOT NULL;
 COMMENT ON COLUMN email_messages.thread_key IS 'Stable normalized thread key (root message-id/in-reply-to) for case routing';
--- a/migrations/144_tags_brand_type_catch_words.sql
+++ b/migrations/144_tags_brand_type_catch_words.sql
@ -1,39 +0,0 @@
 -- Migration 144: Extend tags with brand/type classes and catch words
 -- Add catch words storage for tag suggestion matching
 ALTER TABLE tags
 ADD COLUMN IF NOT EXISTS catch_words_json JSONB NOT NULL DEFAULT '[]'::jsonb;
 -- Extend allowed tag types to include brand and type
 DO $$
 DECLARE
    constraint_name text;
 BEGIN
    ALTER TABLE tags DROP CONSTRAINT IF EXISTS tags_type_check;
    FOR constraint_name IN
        SELECT con.conname
        FROM pg_constraint con
        JOIN pg_class rel ON rel.oid = con.conrelid
        WHERE rel.relname = 'tags'
          AND con.contype = 'c'
          AND pg_get_constraintdef(con.oid) ILIKE '%type IN (%'
    LOOP
        EXECUTE format('ALTER TABLE tags DROP CONSTRAINT %I', constraint_name);
    END LOOP;
 END $$;
 ALTER TABLE tags
 ADD CONSTRAINT tags_type_check
 CHECK (type IN ('workflow', 'status', 'category', 'priority', 'billing', 'brand', 'type'));
 -- Seed a couple of starter tags for the new classes
 INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
 VALUES
    ('Microsoft', 'brand', 'Brand tag for Microsoft related cases', '#006d77', 'bi-microsoft', true, '["microsoft","ms 365","office 365","azure"]'::jsonb),
    ('Adobe', 'brand', 'Brand tag for Adobe related cases', '#006d77', 'bi-box', true, '["adobe","acrobat","creative cloud"]'::jsonb),
    ('Printer', 'type', 'Type tag for printer related work', '#5c677d', 'bi-printer', true, '["printer","toner","print","scanner"]'::jsonb),
    ('Email', 'type', 'Type tag for mail related work', '#5c677d', 'bi-envelope', true, '["mail","email","outlook","smtp","imap"]'::jsonb)
 ON CONFLICT (name, type) DO NOTHING;
 COMMENT ON COLUMN tags.catch_words_json IS 'JSON array of catch words used for automated tag suggestions';
--- a/migrations/145_seed_brand_tags_a_z.sql
+++ b/migrations/145_seed_brand_tags_a_z.sql
@ -1,51 +0,0 @@
 -- Migration 145: Seed brand tags (A-Z starter set)
 -- DEPRECATED: Superseded by migration 147 (master brand + type seed).
 -- Keep for historical traceability; do not run together with 147.
 INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
 VALUES
    ('3 Mobil', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["3 mobil", "3"]'::jsonb),
    ('ABA', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["aba"]'::jsonb),
    ('Android', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["android"]'::jsonb),
    ('Anydesk', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["anydesk"]'::jsonb),
    ('Apple', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["apple", "iphone", "ipad", "macbook"]'::jsonb),
    ('Bitwarden', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bitwarden"]'::jsonb),
    ('BMC Networks', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc networks", "bmc"]'::jsonb),
    ('BMC Webhosting', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc webhosting"]'::jsonb),
    ('Brother', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["brother"]'::jsonb),
    ('Canon', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["canon"]'::jsonb),
    ('Cisco', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cisco"]'::jsonb),
    ('Clickshare', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["clickshare", "barco"]'::jsonb),
    ('CTS', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cts"]'::jsonb),
    ('Dropbox', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["dropbox"]'::jsonb),
    ('Epson', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["epson"]'::jsonb),
    ('ESET', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["eset"]'::jsonb),
    ('GlobalConnect', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["globalconnect"]'::jsonb),
    ('Google', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["google", "gmail", "workspace"]'::jsonb),
    ('HP', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["hp", "hewlett packard"]'::jsonb),
    ('IBAK', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ibak"]'::jsonb),
    ('IP Nordic', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ip nordic"]'::jsonb),
    ('Lenovo', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["lenovo", "thinkpad"]'::jsonb),
    ('Microsoft', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["microsoft", "windows", "azure", "teams"]'::jsonb),
    ('Nextcloud', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nextcloud"]'::jsonb),
    ('NFTV', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nftv"]'::jsonb),
    ('Office 365', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["office 365", "o365", "m365", "microsoft 365"]'::jsonb),
    ('Philips', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["philips"]'::jsonb),
    ('Pronestor/Planner', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["pronestor", "planner"]'::jsonb),
    ('Refurb', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["refurb"]'::jsonb),
    ('Samsung', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["samsung"]'::jsonb),
    ('Sentia', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["sentia"]'::jsonb),
    ('Simply-CRM', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["simply-crm", "simply crm"]'::jsonb),
    ('Syncplify', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["syncplify"]'::jsonb),
    ('TDC', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["tdc"]'::jsonb),
    ('Teltonika', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["teltonika"]'::jsonb),
    ('The Union', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["the union"]'::jsonb),
    ('Ubiquiti', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ubiquiti", "unifi"]'::jsonb),
    ('Vincentz', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["vincentz"]'::jsonb),
    ('VisionLine', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["visionline"]'::jsonb),
    ('Yealink', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["yealink"]'::jsonb)
 ON CONFLICT (name, type) DO UPDATE
 SET
    is_active = EXCLUDED.is_active,
    catch_words_json = EXCLUDED.catch_words_json,
    updated_at = CURRENT_TIMESTAMP;
--- a/migrations/146_seed_type_tags_case_types.sql
+++ b/migrations/146_seed_type_tags_case_types.sql
@ -1,101 +0,0 @@
 -- Migration 146: Seed type tags (case type starter set)
 -- DEPRECATED: Superseded by migration 147 (master brand + type seed).
 -- Keep for historical traceability; do not run together with 147.
 INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
 VALUES
    ('4g / 5g modem', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["4g", "5g", "modem"]'::jsonb),
    ('Accounting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["accounting", "bogholderi"]'::jsonb),
    ('Adgangskode', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["adgangskode", "password"]'::jsonb),
    ('Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["andet"]'::jsonb),
    ('Antivirus', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["antivirus", "virus"]'::jsonb),
    ('Arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["arkiv"]'::jsonb),
    ('AV udstyr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["av udstyr", "av"]'::jsonb),
    ('Backup', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["backup"]'::jsonb),
    ('BMC Mobil recorder', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["bmc mobil recorder", "mobil recorder"]'::jsonb),
    ('Booking system', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["booking system", "booking"]'::jsonb),
    ('DHCP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dhcp"]'::jsonb),
    ('DNS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dns"]'::jsonb),
    ('Domæne/Web', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["domæne", "domain", "web"]'::jsonb),
    ('Drift', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["drift", "operations"]'::jsonb),
    ('Dropbox', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dropbox"]'::jsonb),
    ('Email', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["email", "e-mail"]'::jsonb),
    ('Faktura spørgsmål', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura spørgsmål", "invoice question"]'::jsonb),
    ('Faktura til betaling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura til betaling", "invoice payment"]'::jsonb),
    ('Hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware"]'::jsonb),
    ('Hardware order', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware order", "hardware ordre"]'::jsonb),
    ('Headset', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["headset"]'::jsonb),
    ('Hosting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hosting"]'::jsonb),
    ('IBAK', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ibak"]'::jsonb),
    ('Info/møde skærm', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["infoskærm", "møde skærm", "info skærm"]'::jsonb),
    ('Installation af hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["installation af hardware", "hardware installation"]'::jsonb),
    ('Internet forbindelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["internet forbindelse", "internet"]'::jsonb),
    ('Invoice', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["invoice", "faktura"]'::jsonb),
    ('IP telefon', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ip telefon", "voip telefon"]'::jsonb),
    ('Kalender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalender", "calendar"]'::jsonb),
    ('Kalenderopsætning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalenderopsætning", "calendar setup"]'::jsonb),
    ('Kreditering', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kreditering", "credit note"]'::jsonb),
    ('Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["licenser", "licenses"]'::jsonb),
    ('M365 - Defender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 defender", "defender"]'::jsonb),
    ('M365 - Entra/Azure', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 entra", "entra", "azure"]'::jsonb),
    ('M365 - Intune', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 intune", "intune"]'::jsonb),
    ('M365 - Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 licenser", "m365 licenses"]'::jsonb),
    ('M365 - Office', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 office", "office"]'::jsonb),
    ('M365 - Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 sharepoint", "sharepoint"]'::jsonb),
    ('M365 - Users', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 users", "users"]'::jsonb),
    ('MacOS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["macos", "mac"]'::jsonb),
    ('Mail', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail", "email"]'::jsonb),
    ('Mail-arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail-arkiv", "mail arkiv"]'::jsonb),
    ('MFA / 2FA', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mfa", "2fa"]'::jsonb),
    ('Mobil', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mobil", "mobile"]'::jsonb),
    ('NAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nas"]'::jsonb),
    ('Nedbrud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nedbrud", "outage"]'::jsonb),
    ('Netværk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["netværk", "network"]'::jsonb),
    ('Nextcloud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nextcloud"]'::jsonb),
    ('NP ind/ud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["np ind/ud", "nummerportering"]'::jsonb),
    ('Ny fiber kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny fiber kunde", "fiber kunde"]'::jsonb),
    ('Ny hosting kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny hosting kunde", "hosting kunde"]'::jsonb),
    ('Ny IT kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny it kunde", "it kunde"]'::jsonb),
    ('Ny kontorhotel kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny kontorhotel kunde", "kontorhotel"]'::jsonb),
    ('Ny telefoni kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny telefoni kunde", "telefoni kunde"]'::jsonb),
    ('Offboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["offboarding"]'::jsonb),
    ('Onboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["onboarding"]'::jsonb),
    ('Oprettelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprettelse", "create"]'::jsonb),
    ('Oprydning / Geninstallation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprydning", "geninstallation"]'::jsonb),
    ('Opsætning / Installation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsætning", "installation", "setup"]'::jsonb),
    ('Opsigelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsigelse", "termination"]'::jsonb),
    ('Printer', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["printer"]'::jsonb),
    ('RDP/Fjernskrivebord', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["rdp", "fjernskrivebord", "remote desktop"]'::jsonb),
    ('Router / Firewall', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["router", "firewall"]'::jsonb),
    ('Send faktura', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["send faktura", "send invoice"]'::jsonb),
    ('Server - Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server andet", "server"]'::jsonb),
    ('Server - SFTP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server sftp", "sftp"]'::jsonb),
    ('Server - TrueNAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["truenas", "server truenas"]'::jsonb),
    ('Server - Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server windows", "windows server"]'::jsonb),
    ('Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sharepoint"]'::jsonb),
    ('Sikkerhed', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sikkerhed", "security"]'::jsonb),
    ('Simkort', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["simkort", "sim card"]'::jsonb),
    ('Små ændringer!!!!!!!', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["små ændringer", "small changes"]'::jsonb),
    ('Software', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["software"]'::jsonb),
    ('Spærring', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["spærring", "block"]'::jsonb),
    ('Switch', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["switch"]'::jsonb),
    ('Teams', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["teams", "microsoft teams"]'::jsonb),
    ('Telefonnr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["telefonnr", "telefonnummer"]'::jsonb),
    ('Udlejning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udlejning", "rental"]'::jsonb),
    ('Udvikling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udvikling", "development"]'::jsonb),
    ('Uisp', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["uisp"]'::jsonb),
    ('Unifi', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["unifi"]'::jsonb),
    ('Vagtkald', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vagtkald"]'::jsonb),
    ('Voip', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["voip"]'::jsonb),
    ('VPN', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vpn"]'::jsonb),
    ('WEB', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["web", "website"]'::jsonb),
    ('WIFI', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["wifi", "wi-fi"]'::jsonb),
    ('Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows"]'::jsonb),
    ('Windows AD', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows ad", "active directory", "ad"]'::jsonb),
    ('Workspace / Office365', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["workspace", "office365", "office 365"]'::jsonb),
    ('Anydesk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["anydesk"]'::jsonb)
 ON CONFLICT (name, type) DO UPDATE
 SET
    is_active = EXCLUDED.is_active,
    catch_words_json = EXCLUDED.catch_words_json,
    updated_at = CURRENT_TIMESTAMP;
--- a/migrations/147_seed_brand_and_type_tags_master.sql
+++ b/migrations/147_seed_brand_and_type_tags_master.sql
@ -1,148 +0,0 @@
 -- Migration 147: Master seed for brand + type tags
 -- Depends on migration 144 (brand/type + catch_words_json)
 INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
 VALUES
    ('3 Mobil', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["3 mobil", "3"]'::jsonb),
    ('ABA', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["aba"]'::jsonb),
    ('Android', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["android"]'::jsonb),
    ('Anydesk', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["anydesk"]'::jsonb),
    ('Apple', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["apple", "iphone", "ipad", "macbook"]'::jsonb),
    ('Bitwarden', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bitwarden"]'::jsonb),
    ('BMC Networks', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc networks", "bmc"]'::jsonb),
    ('BMC Webhosting', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["bmc webhosting"]'::jsonb),
    ('Brother', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["brother"]'::jsonb),
    ('Canon', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["canon"]'::jsonb),
    ('Cisco', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cisco"]'::jsonb),
    ('Clickshare', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["clickshare", "barco"]'::jsonb),
    ('CTS', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["cts"]'::jsonb),
    ('Dropbox', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["dropbox"]'::jsonb),
    ('Epson', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["epson"]'::jsonb),
    ('ESET', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["eset"]'::jsonb),
    ('GlobalConnect', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["globalconnect"]'::jsonb),
    ('Google', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["google", "gmail", "workspace"]'::jsonb),
    ('HP', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["hp", "hewlett packard"]'::jsonb),
    ('IBAK', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ibak"]'::jsonb),
    ('IP Nordic', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ip nordic"]'::jsonb),
    ('Lenovo', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["lenovo", "thinkpad"]'::jsonb),
    ('Microsoft', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["microsoft", "windows", "azure", "teams"]'::jsonb),
    ('Nextcloud', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nextcloud"]'::jsonb),
    ('NFTV', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["nftv"]'::jsonb),
    ('Office 365', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["office 365", "o365", "m365", "microsoft 365"]'::jsonb),
    ('Philips', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["philips"]'::jsonb),
    ('Pronestor/Planner', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["pronestor", "planner"]'::jsonb),
    ('Refurb', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["refurb"]'::jsonb),
    ('Samsung', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["samsung"]'::jsonb),
    ('Sentia', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["sentia"]'::jsonb),
    ('Simply-CRM', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["simply-crm", "simply crm"]'::jsonb),
    ('Syncplify', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["syncplify"]'::jsonb),
    ('TDC', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["tdc"]'::jsonb),
    ('Teltonika', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["teltonika"]'::jsonb),
    ('The Union', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["the union"]'::jsonb),
    ('Ubiquiti', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["ubiquiti", "unifi"]'::jsonb),
    ('Vincentz', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["vincentz"]'::jsonb),
    ('VisionLine', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["visionline"]'::jsonb),
    ('Yealink', 'brand', 'Brand tag', '#006d77', 'bi-tag', true, '["yealink"]'::jsonb)
 ON CONFLICT (name, type) DO UPDATE
 SET
    is_active = EXCLUDED.is_active,
    catch_words_json = EXCLUDED.catch_words_json,
    updated_at = CURRENT_TIMESTAMP;
 INSERT INTO tags (name, type, description, color, icon, is_active, catch_words_json)
 VALUES
    ('4g / 5g modem', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["4g", "5g", "modem"]'::jsonb),
    ('Accounting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["accounting", "bogholderi"]'::jsonb),
    ('Adgangskode', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["adgangskode", "password"]'::jsonb),
    ('Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["andet"]'::jsonb),
    ('Antivirus', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["antivirus", "virus"]'::jsonb),
    ('Arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["arkiv"]'::jsonb),
    ('AV udstyr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["av udstyr", "av"]'::jsonb),
    ('Backup', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["backup"]'::jsonb),
    ('BMC Mobil recorder', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["bmc mobil recorder", "mobil recorder"]'::jsonb),
    ('Booking system', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["booking system", "booking"]'::jsonb),
    ('DHCP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dhcp"]'::jsonb),
    ('DNS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dns"]'::jsonb),
    ('Domæne/Web', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["domæne", "domain", "web"]'::jsonb),
    ('Drift', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["drift", "operations"]'::jsonb),
    ('Dropbox', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["dropbox"]'::jsonb),
    ('Email', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["email", "e-mail"]'::jsonb),
    ('Faktura spørgsmål', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura spørgsmål", "invoice question"]'::jsonb),
    ('Faktura til betaling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["faktura til betaling", "invoice payment"]'::jsonb),
    ('Hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware"]'::jsonb),
    ('Hardware order', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hardware order", "hardware ordre"]'::jsonb),
    ('Headset', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["headset"]'::jsonb),
    ('Hosting', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["hosting"]'::jsonb),
    ('IBAK', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ibak"]'::jsonb),
    ('Info/møde skærm', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["infoskærm", "møde skærm", "info skærm"]'::jsonb),
    ('Installation af hardware', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["installation af hardware", "hardware installation"]'::jsonb),
    ('Internet forbindelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["internet forbindelse", "internet"]'::jsonb),
    ('Invoice', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["invoice", "faktura"]'::jsonb),
    ('IP telefon', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ip telefon", "voip telefon"]'::jsonb),
    ('Kalender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalender", "calendar"]'::jsonb),
    ('Kalenderopsætning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kalenderopsætning", "calendar setup"]'::jsonb),
    ('Kreditering', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["kreditering", "credit note"]'::jsonb),
    ('Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["licenser", "licenses"]'::jsonb),
    ('M365 - Defender', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 defender", "defender"]'::jsonb),
    ('M365 - Entra/Azure', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 entra", "entra", "azure"]'::jsonb),
    ('M365 - Intune', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 intune", "intune"]'::jsonb),
    ('M365 - Licenser', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 licenser", "m365 licenses"]'::jsonb),
    ('M365 - Office', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 office", "office"]'::jsonb),
    ('M365 - Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 sharepoint", "sharepoint"]'::jsonb),
    ('M365 - Users', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["m365 users", "users"]'::jsonb),
    ('MacOS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["macos", "mac"]'::jsonb),
    ('Mail', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail", "email"]'::jsonb),
    ('Mail-arkiv', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mail-arkiv", "mail arkiv"]'::jsonb),
    ('MFA / 2FA', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mfa", "2fa"]'::jsonb),
    ('Mobil', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["mobil", "mobile"]'::jsonb),
    ('NAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nas"]'::jsonb),
    ('Nedbrud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nedbrud", "outage"]'::jsonb),
    ('Netværk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["netværk", "network"]'::jsonb),
    ('Nextcloud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["nextcloud"]'::jsonb),
    ('NP ind/ud', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["np ind/ud", "nummerportering"]'::jsonb),
    ('Ny fiber kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny fiber kunde", "fiber kunde"]'::jsonb),
    ('Ny hosting kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny hosting kunde", "hosting kunde"]'::jsonb),
    ('Ny IT kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny it kunde", "it kunde"]'::jsonb),
    ('Ny kontorhotel kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny kontorhotel kunde", "kontorhotel"]'::jsonb),
    ('Ny telefoni kunde', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["ny telefoni kunde", "telefoni kunde"]'::jsonb),
    ('Offboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["offboarding"]'::jsonb),
    ('Onboarding', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["onboarding"]'::jsonb),
    ('Oprettelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprettelse", "create"]'::jsonb),
    ('Oprydning / Geninstallation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["oprydning", "geninstallation"]'::jsonb),
    ('Opsætning / Installation', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsætning", "installation", "setup"]'::jsonb),
    ('Opsigelse', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["opsigelse", "termination"]'::jsonb),
    ('Printer', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["printer"]'::jsonb),
    ('RDP/Fjernskrivebord', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["rdp", "fjernskrivebord", "remote desktop"]'::jsonb),
    ('Router / Firewall', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["router", "firewall"]'::jsonb),
    ('Send faktura', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["send faktura", "send invoice"]'::jsonb),
    ('Server - Andet', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server andet", "server"]'::jsonb),
    ('Server - SFTP', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server sftp", "sftp"]'::jsonb),
    ('Server - TrueNAS', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["truenas", "server truenas"]'::jsonb),
    ('Server - Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["server windows", "windows server"]'::jsonb),
    ('Sharepoint', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sharepoint"]'::jsonb),
    ('Sikkerhed', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["sikkerhed", "security"]'::jsonb),
    ('Simkort', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["simkort", "sim card"]'::jsonb),
    ('Små ændringer!!!!!!!', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["små ændringer", "small changes"]'::jsonb),
    ('Software', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["software"]'::jsonb),
    ('Spærring', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["spærring", "block"]'::jsonb),
    ('Switch', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["switch"]'::jsonb),
    ('Teams', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["teams", "microsoft teams"]'::jsonb),
    ('Telefonnr', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["telefonnr", "telefonnummer"]'::jsonb),
    ('Udlejning', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udlejning", "rental"]'::jsonb),
    ('Udvikling', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["udvikling", "development"]'::jsonb),
    ('Uisp', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["uisp"]'::jsonb),
    ('Unifi', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["unifi"]'::jsonb),
    ('Vagtkald', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vagtkald"]'::jsonb),
    ('Voip', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["voip"]'::jsonb),
    ('VPN', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["vpn"]'::jsonb),
    ('WEB', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["web", "website"]'::jsonb),
    ('WIFI', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["wifi", "wi-fi"]'::jsonb),
    ('Windows', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows"]'::jsonb),
    ('Windows AD', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["windows ad", "active directory", "ad"]'::jsonb),
    ('Workspace / Office365', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["workspace", "office365", "office 365"]'::jsonb),
    ('Anydesk', 'type', 'Case type tag', '#5c677d', 'bi-tag', true, '["anydesk"]'::jsonb)
 ON CONFLICT (name, type) DO UPDATE
 SET
    is_active = EXCLUDED.is_active,
    catch_words_json = EXCLUDED.catch_words_json,
    updated_at = CURRENT_TIMESTAMP;
--- a/migrations/148_sag_todo_next_flag.sql
+++ b/migrations/148_sag_todo_next_flag.sql
@ -1,5 +0,0 @@
 -- Add persistent next-task selection for case todo steps
 ALTER TABLE sag_todo_steps
 ADD COLUMN IF NOT EXISTS is_next BOOLEAN NOT NULL DEFAULT FALSE;
 CREATE INDEX IF NOT EXISTS idx_sag_todo_steps_is_next ON sag_todo_steps (sag_id, is_next);
--- a/mine_3_anbefalinger.html
+++ b/mine_3_anbefalinger.html
@ -1,324 +0,0 @@
 <!DOCTYPE html>
 <html lang="da">
 <head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>Mine 3 anbefalinger – Sag Kommentarer</title>
    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet">
    <link href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.0/font/bootstrap-icons.css" rel="stylesheet">
    <style>
        :root {
            --accent: #0f4c75;
            --bg-card: #ffffff;
            --bg-page: #f4f6f8;
        }
        body { background: var(--bg-page); font-size: 0.875rem; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif; }
        .container { max-width: 860px; }
        h2.proposal-title {
            font-size: 0.7rem;
            text-transform: uppercase;
            letter-spacing: 0.1em;
            color: var(--accent);
            font-weight: 700;
            border-bottom: 2px solid var(--accent);
            padding-bottom: 4px;
            margin-bottom: 6px;
        }
        .proposal-desc { font-size: 0.78rem; color: #666; margin-bottom: 12px; }
        /* =====================================================
           MIN ANBEFALING #1: Linear / Notion Thread
           - Lille initial-cirkel + navn + tid på én linje
           - Tekst nedenunder med indent (ingen boks)
           - Absolut mindst mulig vertikalt spild
           ===================================================== */
        .ln-thread { background: var(--bg-card); border: 1px solid #e2e6ea; border-radius: 6px; overflow: hidden; }
        .ln-msg { padding: 8px 12px; border-bottom: 1px solid #f0f0f0; }
        .ln-msg:last-child { border-bottom: none; }
        .ln-msg.system-msg { background: #f8fbff; }
        .ln-head { display: flex; align-items: center; gap: 7px; margin-bottom: 2px; }
        .ln-avatar {
            width: 22px; height: 22px; border-radius: 50%;
            background: var(--accent); color: white;
            font-size: 0.65rem; font-weight: 700;
            display: flex; align-items: center; justify-content: center;
            flex-shrink: 0;
        }
        .ln-avatar.sys { background: #6c757d; }
        .ln-name { font-weight: 600; font-size: 0.82rem; color: #222; }
        .ln-time { font-size: 0.72rem; color: #aaa; margin-left: auto; }
        .ln-body { margin-left: 29px; color: #333; line-height: 1.45; }
        /* Input */
        .ln-input { border-top: 1px solid #e2e6ea; background: #fafafa; padding: 8px 12px; }
        .ln-input textarea { resize: none; font-size: 0.875rem; border-radius: 4px; }
        /* =====================================================
           MIN ANBEFALING #2: Jira Activity Log
           - INGEN avatarer. Bare tekst-rækker med tynd venstre-border.
           - Tekniker = blå accent, System = grå, Kunde = default
           - Ekstrem informationsdensitet
           ===================================================== */
        .jira-log { background: var(--bg-card); border: 1px solid #ddd; border-radius: 4px; }
        .jira-row { display: flex; gap: 0; border-bottom: 1px solid #f2f2f2; }
        .jira-row:last-child { border-bottom: none; }
        .jira-stripe { width: 3px; flex-shrink: 0; background: #dee2e6; }
        .jira-stripe.tech { background: var(--accent); }
        .jira-stripe.sys { background: #adb5bd; }
        .jira-inner { padding: 5px 10px; flex-grow: 1; }
        .jira-meta { font-size: 0.72rem; color: #888; line-height: 1.2; }
        .jira-meta strong { color: #333; }
        .jira-text { color: #222; line-height: 1.4; margin-top: 1px; }
        /* Input */
        .jira-input { border-top: 1px solid #ddd; background: #fafafa; padding: 8px; }
        .jira-input textarea { resize: none; font-size: 0.875rem; }
        /* =====================================================
           MIN ANBEFALING #3: Flat Inbox (Zendesk/Freshdesk)
           - Kunde-beskeder i lysere boks venstre
           - Tekniker-svar højre-aligned i lysere boks
           - Zero chrome: ingen card-headers, ingen colours
           - Eneste differentieringsmarkør: alignment + subtil bg
           ===================================================== */
        .inbox-feed { background: var(--bg-card); border: 1px solid #e2e6ea; border-radius: 6px; padding: 10px 12px; display: flex; flex-direction: column; gap: 6px; }
        .ib-msg { max-width: 78%; }
        .ib-msg.left { align-self: flex-start; }
        .ib-msg.right { align-self: flex-end; }
        .ib-bubble {
            padding: 6px 10px;
            border-radius: 6px;
            line-height: 1.45;
            color: #222;
        }
        .ib-msg.left  .ib-bubble { background: #f0f4f7; border: 1px solid #dde4ed; }
        .ib-msg.right .ib-bubble { background: #e8f0f7; border: 1px solid #c5d8ea; }
        .ib-msg.sys   .ib-bubble { background: #f4f4f4; border: 1px solid #ddd; font-style: italic; color: #666; font-size: 0.8rem; text-align: center; }
        .ib-meta { font-size: 0.7rem; color: #999; margin-top: 2px; padding: 0 2px; }
        .ib-msg.right .ib-meta { text-align: right; }
        .inbox-input { border-top: 1px solid #e2e6ea; background: #fafafa; padding: 8px 12px; border-radius: 0 0 6px 6px; }
        .inbox-input textarea { resize: none; font-size: 0.875rem; }
    </style>
 </head>
 <body>
 <div class="container mt-4 pb-5">
    <div class="mb-4">
        <h1 style="font-size:1.2rem; color: var(--accent); font-weight:700;">Mine 3 anbefalinger til sag-kommentarer</h1>
        <p class="text-muted" style="font-size:0.82rem;">Alle 3 er baseret på den faktiske Jinja-struktur i <code>detail.html</code> og er klar til at erstatte det eksisterende kort-layout direkte.</p>
    </div>
    <!-- =============================================
         FORSLAG 1: LINEAR / NOTION THREAD
         ============================================= -->
    <h2 class="proposal-title">Anbefaling 1 — Thread (Linear/Notion style) ⭐ min favorit</h2>
    <p class="proposal-desc">Lille initial-cirkel + navn + tid på én linje. Tekst nedenunder med kun et fast indent. Ingen bokse, ingen farvegte headers. Virker kompakt men er stadig behagelig at læse.</p>
    <div class="ln-thread">
        <!-- Kommentar 1: kunde -->
        <div class="ln-msg">
            <div class="ln-head">
                <div class="ln-avatar">JJ</div>
                <span class="ln-name">Jens Jensen</span>
                <span class="ln-time">21/03-2026 10:00</span>
            </div>
            <div class="ln-body">Vi har et problem med vores to printere på kontoret — de melder offline på printserveren siden fredag.</div>
        </div>
        <!-- Kommentar 2: tekniker -->
        <div class="ln-msg">
            <div class="ln-head">
                <div class="ln-avatar">CT</div>
                <span class="ln-name">Christian Thomas</span>
                <span class="ln-time">21/03-2026 10:15</span>
            </div>
            <div class="ln-body">Jeg kan se at port 4 &amp; 5 på switchen var nede kort i nat. Har I prøvet at genstarte printerne så de fanger ny DHCP-adresse?</div>
        </div>
        <!-- Kommentar 3: system -->
        <div class="ln-msg system-msg">
            <div class="ln-head">
                <div class="ln-avatar sys"><i class="bi bi-gear" style="font-size:0.6rem;"></i></div>
                <span class="ln-name" style="color:#6c757d;">System</span>
                <span class="ln-time">21/03-2026 10:20</span>
            </div>
            <div class="ln-body" style="color:#666; font-style:italic;">Status ændret fra <strong>Åben</strong> til <strong>Under behandling</strong></div>
        </div>
        <!-- Kommentar 4: kunde -->
        <div class="ln-msg">
            <div class="ln-head">
                <div class="ln-avatar">JJ</div>
                <span class="ln-name">Jens Jensen</span>
                <span class="ln-time">21/03-2026 10:35</span>
            </div>
            <div class="ln-body">HP'en virker stadig ikke - den anden fik vi op at køre.</div>
        </div>
        <!-- Input -->
        <div class="ln-input">
            <div class="input-group input-group-sm">
                <textarea class="form-control" rows="2" placeholder="Skriv en kommentar..."></textarea>
                <button class="btn btn-primary"><i class="bi bi-send"></i></button>
            </div>
        </div>
    </div>
    <!-- Jinja kode hint -->
    <details class="mt-2 mb-4">
        <summary class="text-muted small" style="cursor:pointer;">Vis Jinja-kode til at erstatte det nuværende</summary>
        <pre class="bg-light border rounded p-2 small mt-2" style="overflow-x:auto;">&lt;div class="ln-thread"&gt;
  {% for comment in comments %}
  &lt;div class="ln-msg {% if comment.er_system_besked %}system-msg{% endif %}"&gt;
    &lt;div class="ln-head"&gt;
      &lt;div class="ln-avatar {% if comment.er_system_besked %}sys{% endif %}"&gt;
        {% if comment.er_system_besked %}&lt;i class="bi bi-gear"&gt;&lt;/i&gt;
        {% else %}{{ comment.forfatter[:2]|upper }}{% endif %}
      &lt;/div&gt;
      &lt;span class="ln-name"&gt;{{ comment.forfatter }}&lt;/span&gt;
      &lt;span class="ln-time"&gt;{{ comment.created_at.strftime('%d/%m-%Y %H:%M') }}&lt;/span&gt;
    &lt;/div&gt;
    &lt;div class="ln-body"&gt;{{ comment.indhold|replace('\n','&lt;br&gt;')|safe }}&lt;/div&gt;
  &lt;/div&gt;
  {% endfor %}
  &lt;div class="ln-input"&gt;...form...&lt;/div&gt;
 &lt;/div&gt;</pre>
    </details>
    <!-- =============================================
         FORSLAG 2: JIRA ACTIVITY LOG
         ============================================= -->
    <h2 class="proposal-title">Anbefaling 2 — Activity Log (Jira style)</h2>
    <p class="proposal-desc">Ingen avatarer. Kun tekst-rækker. En 3px venstre-streg i blå viser hvem der er tekniker vs. hvid/grå for alle andre. Højeste mulige informationsdensitet — ligner en IT-log.</p>
    <div class="jira-log">
        <div class="jira-row">
            <div class="jira-stripe"></div>
            <div class="jira-inner">
                <div class="jira-meta"><strong>Jens Jensen</strong> · 21/03-2026 kl. 10:00</div>
                <div class="jira-text">Vi har et problem med vores to printere på kontoret — de melder offline på printserveren siden fredag.</div>
            </div>
        </div>
        <div class="jira-row">
            <div class="jira-stripe tech"></div>
            <div class="jira-inner">
                <div class="jira-meta"><strong>Christian Thomas</strong> <span class="badge bg-primary" style="font-size:0.62rem;">BMC</span> · 21/03-2026 kl. 10:15</div>
                <div class="jira-text">Jeg kan se at port 4 &amp; 5 på switchen var nede kort i nat. Har I prøvet at genstarte printerne?</div>
            </div>
        </div>
        <div class="jira-row">
            <div class="jira-stripe sys"></div>
            <div class="jira-inner">
                <div class="jira-meta"><strong>System</strong> · 21/03-2026 kl. 10:20</div>
                <div class="jira-text" style="font-style:italic; color:#666;">Status ændret: Åben → Under behandling</div>
            </div>
        </div>
        <div class="jira-row">
            <div class="jira-stripe"></div>
            <div class="jira-inner">
                <div class="jira-meta"><strong>Jens Jensen</strong> · 21/03-2026 kl. 10:35</div>
                <div class="jira-text">HP'en virker stadig ikke — den anden fick vi op at køre.</div>
            </div>
        </div>
        <div class="jira-input">
            <div class="input-group input-group-sm">
                <textarea class="form-control" rows="2" placeholder="Skriv en kommentar..."></textarea>
                <button class="btn btn-primary"><i class="bi bi-send"></i></button>
            </div>
        </div>
    </div>
    <details class="mt-2 mb-4">
        <summary class="text-muted small" style="cursor:pointer;">Vis Jinja-kode til at erstatte det nuværende</summary>
        <pre class="bg-light border rounded p-2 small mt-2" style="overflow-x:auto;">&lt;div class="jira-log"&gt;
  {% for comment in comments %}
  &lt;div class="jira-row"&gt;
    &lt;div class="jira-stripe {% if comment.er_system_besked %}sys
    {%- elif comment.er_intern %}tech{% endif %}"&gt;&lt;/div&gt;
    &lt;div class="jira-inner"&gt;
      &lt;div class="jira-meta"&gt;
        &lt;strong&gt;{{ comment.forfatter }}&lt;/strong&gt;
        {% if comment.er_intern %}&lt;span class="badge bg-primary"&gt;BMC&lt;/span&gt;{% endif %}
        · {{ comment.created_at.strftime('%d/%m-%Y %H:%M') }}
      &lt;/div&gt;
      &lt;div class="jira-text"&gt;{{ comment.indhold|replace('\n','&lt;br&gt;')|safe }}&lt;/div&gt;
    &lt;/div&gt;
  &lt;/div&gt;
  {% endfor %}
 &lt;/div&gt;</pre>
    </details>
    <!-- =============================================
         FORSLAG 3: FLAT INBOX
         ============================================= -->
    <h2 class="proposal-title">Anbefaling 3 — Flat Inbox (Zendesk/Freshdesk style)</h2>
    <p class="proposal-desc">Kunde-beskeder til venstre. BMC/tekniker-svar til højre. Ingen farvegte headers, ingen bobler — bare flad alignment og subtil baggrundsforskel. Klart at forstå hvem der sagde hvad.</p>
    <div class="inbox-feed">
        <!-- Kunde (venstre) -->
        <div class="ib-msg left">
            <div class="ib-bubble">Vi har et problem med vores to printere på kontoret — de melder offline på printserveren siden fredag.</div>
            <div class="ib-meta">Jens Jensen · 21/03-2026 10:00</div>
        </div>
        <!-- Tekniker (højre) -->
        <div class="ib-msg right">
            <div class="ib-bubble">Jeg kan se at port 4 &amp; 5 på switchen var nede kort i nat. Har I prøvet at genstarte printerne så de fanger ny DHCP-adresse?</div>
            <div class="ib-meta">Christian Thomas · 21/03-2026 10:15</div>
        </div>
        <!-- System (centreret) -->
        <div class="ib-msg sys" style="align-self:center; max-width:90%;">
            <div class="ib-bubble">Status ændret: Åben → Under behandling</div>
            <div class="ib-meta" style="text-align:center;">System · 21/03-2026 10:20</div>
        </div>
        <!-- Kunde (venstre) -->
        <div class="ib-msg left">
            <div class="ib-bubble">HP'en virker stadig ikke — den anden fick vi op at køre.</div>
            <div class="ib-meta">Jens Jensen · 21/03-2026 10:35</div>
        </div>
    </div>
    <div class="inbox-input mt-1">
        <div class="input-group input-group-sm">
            <textarea class="form-control" rows="2" placeholder="Skriv en kommentar..."></textarea>
            <button class="btn btn-primary"><i class="bi bi-send"></i></button>
        </div>
    </div>
    <details class="mt-2 mb-4">
        <summary class="text-muted small" style="cursor:pointer;">Vis Jinja-kode til at erstatte det nuværende</summary>
        <pre class="bg-light border rounded p-2 small mt-2" style="overflow-x:auto;">&lt;div class="inbox-feed"&gt;
  {% for comment in comments %}
  {% if comment.er_system_besked %}
    &lt;div class="ib-msg sys" style="align-self:center;max-width:90%"&gt;
  {% elif comment.er_intern %}
    &lt;div class="ib-msg right"&gt;
  {% else %}
    &lt;div class="ib-msg left"&gt;
  {% endif %}
      &lt;div class="ib-bubble"&gt;{{ comment.indhold|replace('\n','&lt;br&gt;')|safe }}&lt;/div&gt;
      &lt;div class="ib-meta"&gt;{{ comment.forfatter }} · {{ comment.created_at.strftime('%d/%m-%Y %H:%M') }}&lt;/div&gt;
    &lt;/div&gt;
  {% endfor %}
 &lt;/div&gt;</pre>
    </details>
    <div class="alert alert-info mt-4" style="font-size:0.82rem;">
        <strong>Hvornår vil jeg bruge hvilken?</strong><br>
        <b>1 (Thread):</b> Bedst når der er blandede deltagere (intern + kunde + system). Nemmest at tilpasse.<br>
        <b>2 (Log):</b> Bedst hvis I primært bruger systemet internt — minder om et driftslog og er meget kompakt.<br>
        <b>3 (Inbox):</b> Bedst hvis I har et tydeligt skel mellem "kundekorrespondance" og "intern teknikerbesked".
    </div>
 </div>
 </body>
 </html>
--- a/opgavebeskrivelse_mockup_3_forsog.html
+++ b/opgavebeskrivelse_mockup_3_forsog.html
@ -1,640 +0,0 @@
 <!DOCTYPE html>
 <html lang="da" data-theme="light">
 <head>
  <meta charset="UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
  <title>Opgavebeskrivelse - 3 designforsog</title>
  <link rel="preconnect" href="https://fonts.googleapis.com">
  <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
  <link href="https://fonts.googleapis.com/css2?family=Manrope:wght@400;500;600;700;800&family=IBM+Plex+Sans:wght@400;500;600&display=swap" rel="stylesheet">
  <style>
    :root {
      --accent: #0f4c75;
      --accent-soft: #e5f1f9;
      --bg-page: #f2f5f8;
      --bg-card: #ffffff;
      --bg-muted: #f8fafc;
      --text-main: #1d2732;
      --text-soft: #5f6c78;
      --line: #dbe3ea;
      --shadow: 0 8px 24px rgba(15, 76, 117, 0.08);
    }
    html[data-theme="dark"] {
      --accent: #66b6e8;
      --accent-soft: #153548;
      --bg-page: #0f141a;
      --bg-card: #17202a;
      --bg-muted: #101821;
      --text-main: #ecf2f8;
      --text-soft: #9eb0c1;
      --line: #2a3947;
      --shadow: 0 10px 28px rgba(0, 0, 0, 0.35);
    }
    * { box-sizing: border-box; }
    body {
      margin: 0;
      font-family: "IBM Plex Sans", "Segoe UI", sans-serif;
      background:
        radial-gradient(1200px 500px at -10% -10%, rgba(15, 76, 117, 0.12), transparent 55%),
        radial-gradient(900px 380px at 120% 5%, rgba(15, 76, 117, 0.10), transparent 60%),
        var(--bg-page);
      color: var(--text-main);
      line-height: 1.5;
    }
    .wrap {
      max-width: 1100px;
      margin: 0 auto;
      padding: 24px 16px 48px;
    }
    .topbar {
      display: flex;
      justify-content: space-between;
      align-items: center;
      gap: 12px;
      margin-bottom: 18px;
    }
    .title {
      font-family: "Manrope", sans-serif;
      font-size: clamp(1.15rem, 2vw, 1.5rem);
      font-weight: 800;
      letter-spacing: 0.01em;
      margin: 0;
      color: var(--accent);
    }
    .subtitle {
      margin: 3px 0 0;
      color: var(--text-soft);
      font-size: 0.92rem;
    }
    .theme-btn {
      border: 1px solid var(--line);
      background: var(--bg-card);
      color: var(--text-main);
      border-radius: 10px;
      padding: 8px 12px;
      cursor: pointer;
      font-size: 0.85rem;
      font-weight: 600;
    }
    .grid {
      display: grid;
      grid-template-columns: 1fr;
      gap: 14px;
    }
    @media (min-width: 920px) {
      .grid { grid-template-columns: repeat(3, 1fr); }
    }
    .card {
      background: var(--bg-card);
      border: 1px solid var(--line);
      border-radius: 16px;
      box-shadow: var(--shadow);
      overflow: hidden;
      min-height: 480px;
      display: flex;
      flex-direction: column;
    }
    .card-head {
      padding: 14px 14px 10px;
      border-bottom: 1px solid var(--line);
      background: linear-gradient(180deg, var(--accent-soft), transparent);
    }
    .label {
      display: inline-block;
      font-size: 0.7rem;
      text-transform: uppercase;
      letter-spacing: 0.09em;
      font-weight: 700;
      color: var(--accent);
      margin-bottom: 4px;
    }
    .card h2 {
      margin: 0;
      font-family: "Manrope", sans-serif;
      font-size: 1rem;
      font-weight: 800;
    }
    .desc {
      margin: 3px 0 0;
      font-size: 0.82rem;
      color: var(--text-soft);
    }
    .content {
      padding: 14px;
      display: flex;
      flex-direction: column;
      gap: 12px;
      flex-grow: 1;
    }
    .meta {
      display: flex;
      align-items: center;
      gap: 8px;
      font-size: 0.78rem;
      color: var(--text-soft);
      flex-wrap: wrap;
    }
    .badge {
      border-radius: 999px;
      border: 1px solid var(--line);
      background: var(--bg-muted);
      padding: 2px 8px;
      font-size: 0.72rem;
      font-weight: 600;
    }
    .actions {
      margin-left: auto;
      border: 1px solid var(--line);
      background: transparent;
      border-radius: 8px;
      padding: 4px 8px;
      font-size: 0.75rem;
      cursor: pointer;
      color: var(--text-main);
    }
    .sample {
      font-size: 0.95rem;
      color: var(--text-main);
    }
    .sample p { margin: 0 0 0.95em; }
    .sample p:last-child { margin-bottom: 0; }
    .hint {
      margin-top: auto;
      border-top: 1px dashed var(--line);
      padding-top: 10px;
      font-size: 0.76rem;
      color: var(--text-soft);
    }
    /* Forsog 1: editorial */
    .style-a .sample {
      background: var(--bg-muted);
      border: 1px solid var(--line);
      border-radius: 12px;
      padding: 14px;
      line-height: 1.68;
    }
    .style-a .sample p:first-child {
      font-size: 1.12rem;
      font-family: "Manrope", sans-serif;
      font-weight: 700;
      color: var(--accent);
      margin-bottom: 0.7em;
    }
    /* Forsog 2: timeline */
    .style-b .sample {
      border-left: 3px solid var(--accent);
      padding: 0 0 0 12px;
    }
    .style-b .step {
      position: relative;
      margin: 0 0 12px;
      padding-left: 14px;
    }
    .style-b .step::before {
      content: "";
      width: 8px;
      height: 8px;
      border-radius: 50%;
      background: var(--accent);
      position: absolute;
      left: -4px;
      top: 0.5em;
      box-shadow: 0 0 0 4px var(--accent-soft);
    }
    .style-b .step b {
      display: block;
      font-size: 0.73rem;
      text-transform: uppercase;
      letter-spacing: 0.06em;
      color: var(--text-soft);
      margin-bottom: 2px;
    }
    /* Forsog 3: split panel */
    .style-c .sample {
      border: 1px solid var(--line);
      border-radius: 12px;
      overflow: hidden;
    }
    .style-c .row {
      display: grid;
      grid-template-columns: 108px 1fr;
      border-bottom: 1px solid var(--line);
      min-height: 54px;
    }
    .style-c .row:last-child { border-bottom: none; }
    .style-c .k {
      background: var(--bg-muted);
      color: var(--text-soft);
      font-weight: 700;
      font-size: 0.72rem;
      text-transform: uppercase;
      letter-spacing: 0.06em;
      padding: 10px;
    }
    .style-c .v {
      padding: 10px 12px;
      font-size: 0.92rem;
    }
    /* Forsog 4: glassmorphism spotlight */
    .style-d .sample {
      background: linear-gradient(135deg, rgba(15, 76, 117, 0.08) 0%, rgba(15, 76, 117, 0.04) 100%);
      border: 1px solid rgba(15, 76, 117, 0.2);
      border-radius: 14px;
      padding: 16px;
      backdrop-filter: blur(4px);
      position: relative;
      overflow: hidden;
    }
    html[data-theme="dark"] .style-d .sample {
      background: linear-gradient(135deg, rgba(102, 182, 232, 0.10) 0%, rgba(102, 182, 232, 0.04) 100%);
      border-color: rgba(102, 182, 232, 0.22);
    }
    .style-d .sample::before {
      content: "";
      position: absolute;
      top: -28px;
      right: -28px;
      width: 90px;
      height: 90px;
      border-radius: 50%;
      background: var(--accent);
      opacity: 0.07;
    }
    .style-d .big-title {
      font-family: "Manrope", sans-serif;
      font-size: 1.18rem;
      font-weight: 800;
      margin: 0 0 10px;
      line-height: 1.3;
    }
    .style-d .chips {
      display: flex;
      flex-wrap: wrap;
      gap: 6px;
      margin-bottom: 10px;
    }
    .style-d .chip {
      background: var(--accent);
      color: #fff;
      font-size: 0.7rem;
      font-weight: 700;
      letter-spacing: 0.05em;
      border-radius: 999px;
      padding: 3px 10px;
      opacity: 0.88;
    }
    .style-d .body-text {
      font-size: 0.93rem;
      color: var(--text-main);
      line-height: 1.65;
      margin: 0;
    }
    /* Forsog 5: alert/callout card */
    .style-e .alert-band {
      display: flex;
      align-items: center;
      gap: 10px;
      background: rgba(220, 53, 69, 0.08);
      border: 1px solid rgba(220, 53, 69, 0.22);
      border-radius: 10px;
      padding: 10px 14px;
      margin-bottom: 10px;
    }
    html[data-theme="dark"] .style-e .alert-band {
      background: rgba(220, 53, 69, 0.13);
      border-color: rgba(220, 53, 69, 0.3);
    }
    .style-e .alert-icon {
      font-size: 1.3rem;
      line-height: 1;
      flex-shrink: 0;
    }
    .style-e .alert-msg {
      font-family: "Manrope", sans-serif;
      font-size: 0.88rem;
      font-weight: 700;
      color: #c82333;
    }
    html[data-theme="dark"] .style-e .alert-msg { color: #e37c87; }
    .style-e .clean-text {
      background: var(--bg-muted);
      border-radius: 10px;
      padding: 12px;
      font-size: 0.93rem;
      line-height: 1.65;
      border: 1px solid var(--line);
    }
    .style-e .footnote {
      font-size: 0.76rem;
      color: var(--text-soft);
      margin-top: 6px;
      display: flex;
      gap: 8px;
      align-items: center;
    }
    /* Forsog 6: inline highlight prose */
    .style-f .sample {
      font-size: 0.95rem;
      line-height: 1.72;
    }
    .style-f .hl {
      background: var(--accent-soft);
      color: var(--accent);
      border-radius: 4px;
      padding: 1px 5px;
      font-weight: 600;
      font-size: 0.88em;
    }
    .style-f .divider {
      border: none;
      border-top: 1px solid var(--line);
      margin: 10px 0;
    }
    .style-f .update-row {
      display: flex;
      gap: 8px;
      align-items: flex-start;
      font-size: 0.88rem;
    }
    .style-f .update-dot {
      width: 8px;
      height: 8px;
      border-radius: 50%;
      background: var(--accent);
      margin-top: 5px;
      flex-shrink: 0;
    }
  </style>
 </head>
 <body>
  <div class="wrap">
    <div class="topbar">
      <div>
        <h1 class="title">Opgavebeskrivelse - 3 laekre forsog</h1>
        <p class="subtitle">Ny mockup-side kun til redesign af selve opgavebeskrivelses-feltet.</p>
      </div>
      <button id="themeToggle" class="theme-btn" type="button">Skift tema</button>
    </div>
    <div class="grid">
      <section class="card style-a">
        <div class="card-head">
          <span class="label">Forsog 1</span>
          <h2>Editorial Box</h2>
          <p class="desc">Ren, luftig tekstlaesning med tydelig overskrift og faerre visuelle forstyrrelser.</p>
        </div>
        <div class="content">
          <div class="meta">
            <span class="badge">Aaben</span>
            <span class="badge">Opgave</span>
            <span>Redigeret 19/03-2026 06:31</span>
            <button class="actions">Rediger</button>
          </div>
          <div class="sample">
            <p>Printer virker ikke</p>
            <p>Ny info: Det er alle printere, og fakturaen er der fejl i.</p>
            <p>Vi har allerede genstartet printserveren uden effekt. Brugerne faar timeout ved udskrift.</p>
          </div>
          <p class="hint">Styrke: ser premium og rolig ud. God naar beskrivelsen er teksttung.</p>
        </div>
      </section>
      <section class="card style-b">
        <div class="card-head">
          <span class="label">Forsog 2</span>
          <h2>Problem Flow</h2>
          <p class="desc">Beskrivelsen opdeles i mini-trin, saa teknikeren ser problemets progression med det samme.</p>
        </div>
        <div class="content">
          <div class="meta">
            <span class="badge">Aaben</span>
            <span class="badge">Kritisk</span>
            <span>Sidst opdateret 19/03-2026 06:31</span>
            <button class="actions">Rediger</button>
          </div>
          <div class="sample">
            <div class="step">
              <b>Symptom</b>
              Printer virker ikke.
            </div>
            <div class="step">
              <b>Scope</b>
              Det gaelder alle printere paa lokationen.
            </div>
            <div class="step">
              <b>Ekstra fejl</b>
              Fakturaen indeholder fejl og skal kontrolleres samtidigt.
            </div>
            <div class="step" style="margin-bottom:0;">
              <b>Status nu</b>
              Brugerne kan ikke sende printjobs gennem printserveren.
            </div>
          </div>
          <p class="hint">Styrke: hurtig triage. God naar opgaver ofte indeholder flere delproblemer.</p>
        </div>
      </section>
      <section class="card style-c">
        <div class="card-head">
          <span class="label">Forsog 3</span>
          <h2>Structured Panel</h2>
          <p class="desc">Semistruktureret visning med faste felter i samme boks, uden at lave en tung formular.</p>
        </div>
        <div class="content">
          <div class="meta">
            <span class="badge">Aaben</span>
            <span class="badge">Opgave</span>
            <span>Redigeret 19/03-2026 06:31</span>
            <button class="actions">Rediger</button>
          </div>
          <div class="sample">
            <div class="row">
              <div class="k">Kort titel</div>
              <div class="v"><b>Printer virker ikke</b></div>
            </div>
            <div class="row">
              <div class="k">Scope</div>
              <div class="v">Alle printere paa lokationen er paavirket.</div>
            </div>
            <div class="row">
              <div class="k">Detaljer</div>
              <div class="v">Ny info: Fakturaen er der fejl i, og printfejl opstod efter netvaerksudfald.</div>
            </div>
            <div class="row">
              <div class="k">Prioritet</div>
              <div class="v">Hoj - paavirker daglig drift.</div>
            </div>
          </div>
          <p class="hint">Styrke: strukturerer kaotiske beskrivelser uden at tvinge brugeren over i et stort skema.</p>
        </div>
      </section>
    </div>
    <div style="margin-top: 14px; margin-bottom: 6px; padding: 10px 0 2px; border-top: 2px solid var(--line);">
      <span style="font-size:0.7rem; text-transform:uppercase; letter-spacing:0.1em; font-weight:700; color:var(--accent);">Runde 2 &mdash; 3 nye forsog</span>
    </div>
    <div class="grid">
      <section class="card style-d">
        <div class="card-head">
          <span class="label">Forsog 4</span>
          <h2>Spotlight Card</h2>
          <p class="desc">Frosted gradient-boks med embedded tags og stor overskrift. Giver et moderne app-look.</p>
        </div>
        <div class="content">
          <div class="meta">
            <span class="badge">Aaben</span>
            <span class="badge">Kritisk</span>
            <span>Oprettet 19/03-2026 07:14</span>
            <button class="actions">Rediger</button>
          </div>
          <div class="sample">
            <p class="big-title">Printer virker ikke</p>
            <div class="chips">
              <span class="chip">Alle printere</span>
              <span class="chip">Fakturaer</span>
              <span class="chip">Printserver</span>
            </div>
            <p class="body-text">Brugerne faar timeout ved udskrift. Printserveren er genstartet uden effekt. Fakturaen indeholder desuden fejl og skal kontrolleres.</p>
          </div>
          <p class="hint">Styrke: visuelt laedkert og skalerbart. Fungerer godt naar der er klare keywords at fremhaeve.</p>
        </div>
      </section>
      <section class="card style-e">
        <div class="card-head">
          <span class="label">Forsog 5</span>
          <h2>Alert Callout</h2>
          <p class="desc">Starten af beskrivelsen er en farvet alert-boks der naestforst viser hvad problemet er.</p>
        </div>
        <div class="content">
          <div class="meta">
            <span class="badge">Aaben</span>
            <span class="badge">Hoj prioritet</span>
            <span>Redigeret 19/03-2026 08:02</span>
            <button class="actions">Rediger</button>
          </div>
          <div class="sample">
            <div class="alert-band">
              <span class="alert-icon">&#9888;</span>
              <span class="alert-msg">Alle printere paa lokationen er nede &mdash; paavirker daglig drift.</span>
            </div>
            <div class="clean-text">
              Printserveren er genstartet uden effekt. Brugerne kan ikke sende printjobs. Fakturaen er der desuden fejl i og skal kontrolleres.
            </div>
            <p class="footnote">
              <span>&#128336;</span>
              Sidst aendret af <strong>ct</strong> &mdash; 19/03-2026 08:02
            </p>
          </div>
          <p class="hint">Styrke: f&oslash;rste sekund giver teknikeren det vigtigste - ideal til kritiske sager.</p>
        </div>
      </section>
      <section class="card style-f">
        <div class="card-head">
          <span class="label">Forsog 6</span>
          <h2>Inline Highlight</h2>
          <p class="desc">Fri prosa med inline highlight-ord der fanger oejnene hurtigt uden at bryde flyden.</p>
        </div>
        <div class="content">
          <div class="meta">
            <span class="badge">Aaben</span>
            <span class="badge">Opgave</span>
            <span>19/03-2026 06:31</span>
            <button class="actions">Rediger</button>
          </div>
          <div class="sample">
            <p>
              <span class="hl">Printer virker ikke</span> &mdash;
              alle printere paa lokationen er paavirket.
              <span class="hl">Printserveren</span> er genstartet uden effekt og
              brugerne faar timeout ved udskrift.
            </p>
            <hr class="divider">
            <div class="update-row">
              <div class="update-dot"></div>
              <div>
                <strong>Opdatering:</strong>
                <span class="hl">Fakturaen</span> indeholder fejl og skal kontrolleres.
                Ny fejl-rapport tilf&oslash;jet 19/03-2026 08:15.
              </div>
            </div>
          </div>
          <p class="hint">Styrke: ingen struktur-tvang &mdash; fri tekst men med visuel guidning til vigtige ord.</p>
        </div>
      </section>
    </div>
  </div>
  <script>
    (function () {
      var root = document.documentElement;
      var btn = document.getElementById("themeToggle");
      var saved = localStorage.getItem("mockupTheme");
      if (saved === "dark" || saved === "light") {
        root.setAttribute("data-theme", saved);
      }
      btn.addEventListener("click", function () {
        var next = root.getAttribute("data-theme") === "dark" ? "light" : "dark";
        root.setAttribute("data-theme", next);
        localStorage.setItem("mockupTheme", next);
      });
    })();
  </script>
 </body>
 </html>
--- a/samlet_forslag_oversigt.html
+++ b/samlet_forslag_oversigt.html
@ -1,500 +0,0 @@
 <!DOCTYPE html>
 <html lang="da">
 <head>
  <meta charset="UTF-8" />
  <meta name="viewport" content="width=device-width, initial-scale=1.0" />
  <title>Samlet Forslagsoversigt</title>
  <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.0/dist/css/bootstrap.min.css" rel="stylesheet" />
  <style>
    :root {
      --accent: #0f4c75;
      --accent-soft: #eaf3fb;
      --bg: #f4f6f8;
      --card: #ffffff;
      --border: #e2e8f0;
      --text: #1f2937;
      --muted: #6b7280;
      --success-soft: #edf8f1;
      --warning-soft: #fff7e8;
    }
    body {
      margin: 0;
      background: var(--bg);
      color: var(--text);
      font: 14px/1.45 -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    }
    .wrap {
      max-width: 1180px;
      margin: 24px auto 56px;
      padding: 0 14px;
    }
    .hero {
      background: linear-gradient(135deg, #fafdff, #edf5fb);
      border: 1px solid #d6e5f5;
      border-radius: 14px;
      padding: 18px 18px 16px;
      margin-bottom: 18px;
    }
    .hero h1 {
      margin: 0 0 6px;
      font-size: 1.2rem;
      color: var(--accent);
      font-weight: 700;
    }
    .hero p {
      margin: 0;
      color: var(--muted);
      max-width: 860px;
      font-size: 0.85rem;
    }
    .note {
      margin-top: 10px;
      background: var(--warning-soft);
      border: 1px solid #f4dfad;
      color: #7c5b14;
      border-radius: 10px;
      padding: 10px 12px;
      font-size: 0.8rem;
    }
    .grid {
      display: grid;
      grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
      gap: 14px;
    }
    .cardx {
      background: var(--card);
      border: 1px solid var(--border);
      border-radius: 12px;
      overflow: hidden;
      box-shadow: 0 1px 2px rgba(15, 23, 42, 0.03);
    }
    .cardx-head {
      padding: 12px 14px;
      border-bottom: 1px solid var(--border);
      background: #fbfdff;
    }
    .eyebrow {
      display: inline-block;
      font-size: 0.68rem;
      text-transform: uppercase;
      letter-spacing: 0.08em;
      font-weight: 700;
      color: var(--accent);
      margin-bottom: 5px;
    }
    .cardx-head h2 {
      margin: 0 0 6px;
      font-size: 0.95rem;
      font-weight: 700;
      color: #111827;
    }
    .meta-list {
      display: flex;
      flex-wrap: wrap;
      gap: 6px;
    }
    .pill {
      display: inline-flex;
      align-items: center;
      gap: 6px;
      padding: 4px 8px;
      border-radius: 999px;
      font-size: 0.72rem;
      background: var(--accent-soft);
      color: var(--accent);
      border: 1px solid #d2e5f6;
      font-weight: 600;
    }
    .pill.model {
      background: var(--success-soft);
      border-color: #cfe9d8;
      color: #1f6a3d;
    }
    .cardx-body {
      padding: 12px 14px 14px;
    }
    .cardx-body p {
      margin: 0 0 10px;
      color: var(--muted);
      font-size: 0.82rem;
    }
    .pros {
      margin: 0;
      padding-left: 18px;
      color: #334155;
      font-size: 0.82rem;
    }
    .pros li + li {
      margin-top: 4px;
    }
    .demo {
      margin-top: 12px;
      border: 1px solid #edf1f5;
      border-radius: 10px;
      overflow: hidden;
      background: #fff;
    }
    .demo-row {
      padding: 7px 10px;
      border-bottom: 1px solid #f1f4f7;
      font-size: 0.82rem;
    }
    .demo-row:last-child {
      border-bottom: none;
    }
    .demo-meta {
      display: flex;
      gap: 8px;
      align-items: center;
      color: #64748b;
      margin-bottom: 2px;
      font-size: 0.74rem;
    }
    .demo-meta b {
      color: #0f172a;
    }
    .time {
      margin-left: auto;
      color: #9aa3af;
      font-size: 0.7rem;
    }
    .avatar {
      width: 20px;
      height: 20px;
      border-radius: 50%;
      display: inline-flex;
      align-items: center;
      justify-content: center;
      background: var(--accent);
      color: #fff;
      font-size: 0.62rem;
      font-weight: 700;
      flex-shrink: 0;
    }
    .sysbg {
      background: #94a3b8;
    }
    .split {
      display: flex;
      flex-direction: column;
      gap: 6px;
      padding: 8px;
      background: #fbfdff;
    }
    .bubble {
      max-width: 78%;
      border: 1px solid #dce5ee;
      border-radius: 8px;
      padding: 6px 9px;
      font-size: 0.82rem;
    }
    .left { align-self: flex-start; background: #eef3f8; }
    .right { align-self: flex-end; background: #e5eef8; border-color: #c8d8ea; }
    .center { align-self: center; max-width: 92%; background: #f4f4f5; color: #6b7280; font-style: italic; }
    .footer-box {
      margin-top: 18px;
      background: #fff;
      border: 1px solid var(--border);
      border-radius: 12px;
      padding: 14px;
    }
    .footer-box h3 {
      margin: 0 0 8px;
      font-size: 0.9rem;
      color: var(--accent);
    }
    .ranking {
      margin: 0;
      padding-left: 18px;
      font-size: 0.83rem;
      color: #334155;
    }
    .ranking li + li {
      margin-top: 6px;
    }
    @media (max-width: 768px) {
      .wrap {
        margin-top: 14px;
      }
    }
  </style>
 </head>
 <body>
  <div class="wrap">
    <div class="hero">
      <h1>Samlet oversigt over alle forslag</h1>
      <p>Her er mine 3 bedste forslag samlet med de tidligere forslag fra de forskellige runder i denne samtale. Jeg har også markeret modelkilden pr. forslag.</p>
      <div class="note">
        Alle forslag i denne samtale er lavet af den samme model: <strong>GPT-5.4</strong>. Der er derfor ikke flere forskellige modeltyper bag forslagene. Det, jeg har samlet her, er forslag fra forskellige runder/filer, men modelkilden er den samme for dem alle.
      </div>
    </div>
    <div class="grid">
      <section class="cardx">
        <div class="cardx-head">
          <div class="eyebrow">Top 1</div>
          <h2>Kompakt Thread</h2>
          <div class="meta-list">
            <span class="pill model">Model: GPT-5.4</span>
            <span class="pill">Runde: Seneste anbefalinger</span>
            <span class="pill">Fil: forslag_kommentar.html</span>
          </div>
        </div>
        <div class="cardx-body">
          <p>Bedste balance mellem kompakthed og læsbarhed. Små initialer, én let metadata-linje og tekst lige nedenunder.</p>
          <ul class="pros">
            <li>Let at scanne hurtigt</li>
            <li>Virker godt ved mange kommentarer</li>
            <li>Systembeskeder kan tones ned uden at forsvinde</li>
          </ul>
          <div class="demo">
            <div class="demo-row">
              <div class="demo-meta"><span class="avatar">JJ</span><b>Jens Jensen</b><span class="time">10:00</span></div>
              Printerne melder offline siden fredag.
            </div>
            <div class="demo-row">
              <div class="demo-meta"><span class="avatar">CT</span><b>Christian Thomas</b><span class="time">10:15</span></div>
              Port 4 og 5 var nede. Har I prøvet genstart?
            </div>
            <div class="demo-row" style="background:#f8fafc;color:#64748b;font-style:italic;">
              <div class="demo-meta"><span class="avatar sysbg">SY</span><b>System</b><span class="time">10:20</span></div>
              Status ændret: Åben til Under behandling
            </div>
          </div>
        </div>
      </section>
      <section class="cardx">
        <div class="cardx-head">
          <div class="eyebrow">Top 2</div>
          <h2>Activity Log</h2>
          <div class="meta-list">
            <span class="pill model">Model: GPT-5.4</span>
            <span class="pill">Runde: Seneste anbefalinger</span>
            <span class="pill">Fil: forslag_kommentar.html</span>
          </div>
        </div>
        <div class="cardx-body">
          <p>Højeste informationsdensitet. Ingen avatarer nødvendige, kun små metadata og en diskret venstremarkering pr. type.</p>
          <ul class="pros">
            <li>Mest effektivt for teknikere</li>
            <li>Meget lidt vertikalt spild</li>
            <li>Velegnet til lange sagsforløb</li>
          </ul>
          <div class="demo">
            <div class="demo-row" style="display:flex;padding:0;">
              <div style="width:3px;background:#d1d5db"></div>
              <div style="padding:7px 10px;flex:1;">
                <div class="demo-meta"><b>Jens Jensen</b><span class="time">10:00</span></div>
                Printerne melder offline siden fredag.
              </div>
            </div>
            <div class="demo-row" style="display:flex;padding:0;">
              <div style="width:3px;background:#0f4c75"></div>
              <div style="padding:7px 10px;flex:1;">
                <div class="demo-meta"><b>Christian Thomas</b><span class="time">10:15</span></div>
                Port 4 og 5 var nede. Har I prøvet genstart?
              </div>
            </div>
            <div class="demo-row" style="display:flex;padding:0;background:#fafafa;">
              <div style="width:3px;background:#94a3b8"></div>
              <div style="padding:7px 10px;flex:1;color:#64748b;font-style:italic;">
                <div class="demo-meta"><b>System</b><span class="time">10:20</span></div>
                Status ændret: Åben til Under behandling
              </div>
            </div>
          </div>
        </div>
      </section>
      <section class="cardx">
        <div class="cardx-head">
          <div class="eyebrow">Top 3</div>
          <h2>Split Inbox</h2>
          <div class="meta-list">
            <span class="pill model">Model: GPT-5.4</span>
            <span class="pill">Runde: Seneste anbefalinger</span>
            <span class="pill">Fil: forslag_kommentar.html</span>
          </div>
        </div>
        <div class="cardx-body">
          <p>Tydelig separation mellem kunde og tekniker via venstre/højre-retning, uden de tunge chat-bobler fra klassisk messenger-design.</p>
          <ul class="pros">
            <li>God når sagen er meget dialogbaseret</li>
            <li>Klar retning i samtalen</li>
            <li>Stadig forholdsvis kompakt</li>
          </ul>
          <div class="demo split">
            <div class="bubble left">Printerne melder offline siden fredag.<div class="demo-meta" style="margin-top:4px;margin-bottom:0;"><b>Jens Jensen</b><span class="time">10:00</span></div></div>
            <div class="bubble right">Port 4 og 5 var nede. Har I prøvet genstart?<div class="demo-meta" style="margin-top:4px;margin-bottom:0;"><b>Christian Thomas</b><span class="time">10:15</span></div></div>
            <div class="bubble center">Status ændret: Åben til Under behandling<div class="demo-meta" style="margin-top:4px;margin-bottom:0;justify-content:center;"><b>System</b><span class="time">10:20</span></div></div>
          </div>
        </div>
      </section>
      <section class="cardx">
        <div class="cardx-head">
          <div class="eyebrow">Tidligere Runde</div>
          <h2>Inline Chat / Slack Kompakt</h2>
          <div class="meta-list">
            <span class="pill model">Model: GPT-5.4</span>
            <span class="pill">Runde: Kompakt forslag</span>
            <span class="pill">Fil: design_forslag_kompakt.html</span>
          </div>
        </div>
        <div class="cardx-body">
          <p>Alt på næsten én linje. Minimal spacing og meget lille meta-del. Endnu mere kompakt end thread-layoutet.</p>
          <ul class="pros">
            <li>Ekstremt tæt layout</li>
            <li>Godt til intern drift</li>
            <li>Mere råt og mindre visuelt venligt</li>
          </ul>
        </div>
      </section>
      <section class="cardx">
        <div class="cardx-head">
          <div class="eyebrow">Tidligere Runde</div>
          <h2>Helpdesk Split</h2>
          <div class="meta-list">
            <span class="pill model">Model: GPT-5.4</span>
            <span class="pill">Runde: Kompakt forslag</span>
            <span class="pill">Fil: design_forslag_kompakt.html</span>
          </div>
        </div>
        <div class="cardx-body">
          <p>To faste kolonner: metadata til venstre, tekst til højre. Klassisk helpdesk/ITSM-udtryk.</p>
          <ul class="pros">
            <li>Meget struktureret</li>
            <li>Let at sammenligne forfatter og tidspunkt</li>
            <li>Fylder lidt mere i bredden</li>
          </ul>
        </div>
      </section>
      <section class="cardx">
        <div class="cardx-head">
          <div class="eyebrow">Tidligere Runde</div>
          <h2>Minimalistisk Logbog</h2>
          <div class="meta-list">
            <span class="pill model">Model: GPT-5.4</span>
            <span class="pill">Runde: Kompakt forslag</span>
            <span class="pill">Fil: design_forslag_kompakt.html</span>
          </div>
        </div>
        <div class="cardx-body">
          <p>En tynd headerlinje pr. besked og fri tekst nedenunder. Et mere neutralt, dokumentationsagtigt udtryk.</p>
          <ul class="pros">
            <li>Meget nøgternt design</li>
            <li>Godt til sager med mange statusnoter</li>
            <li>Mindre tydelig dialogretning</li>
          </ul>
        </div>
      </section>
      <section class="cardx">
        <div class="cardx-head">
          <div class="eyebrow">Første Runde</div>
          <h2>Messenger / Chat Stil</h2>
          <div class="meta-list">
            <span class="pill model">Model: GPT-5.4</span>
            <span class="pill">Runde: Første brede forslag</span>
            <span class="pill">Fil: design_forslag_sagsdetaljer.html</span>
          </div>
        </div>
        <div class="cardx-body">
          <p>Et mere klassisk chat-udtryk med tydelige kort og større visuel separation mellem beskeder.</p>
          <ul class="pros">
            <li>Meget tydeligt for ikke-tekniske brugere</li>
            <li>Fylder for meget vertikalt</li>
            <li>Ikke optimal til driftstunge sager</li>
          </ul>
        </div>
      </section>
      <section class="cardx">
        <div class="cardx-head">
          <div class="eyebrow">Første Runde</div>
          <h2>Timeline / Activity Feed</h2>
          <div class="meta-list">
            <span class="pill model">Model: GPT-5.4</span>
            <span class="pill">Runde: Første brede forslag</span>
            <span class="pill">Fil: design_forslag_sagsdetaljer.html</span>
          </div>
        </div>
        <div class="cardx-body">
          <p>Lodret tidslinje med fokus på hændelsesforløb. Mere velegnet til historik end til tæt kommunikation.</p>
          <ul class="pros">
            <li>God til historikforståelse</li>
            <li>Mere visuelt end praktisk</li>
            <li>Fylder mere end nødvendigt</li>
          </ul>
        </div>
      </section>
      <section class="cardx">
        <div class="cardx-head">
          <div class="eyebrow">Første Runde</div>
          <h2>Clean Cards</h2>
          <div class="meta-list">
            <span class="pill model">Model: GPT-5.4</span>
            <span class="pill">Runde: Første brede forslag</span>
            <span class="pill">Fil: design_forslag_sagsdetaljer.html</span>
          </div>
        </div>
        <div class="cardx-body">
          <p>Store, rene kort med farvemarkering. Pænere præsentation, men ikke pladsøkonomisk nok til dit behov.</p>
          <ul class="pros">
            <li>Flot visuelt</li>
            <li>Let at forstå</li>
            <li>For tungt til tæt daglig brug</li>
          </ul>
        </div>
      </section>
    </div>
    <div class="footer-box">
      <h3>Min samlede rangering</h3>
      <ol class="ranking">
        <li><strong>Kompakt Thread</strong> — bedste samlede løsning til live-systemet.</li>
        <li><strong>Activity Log</strong> — bedste løsning hvis fokus er intern effektivitet og mindst mulig plads.</li>
        <li><strong>Split Inbox</strong> — bedste løsning hvis kundedialog skal være tydeligst muligt.</li>
      </ol>
    </div>
  </div>
 </body>
 </html>
--- a/scripts/run_migrations.py
+++ b/scripts/run_migrations.py
@ -1,159 +0,0 @@
 #!/usr/bin/env python3
 import argparse
 import logging
 import os
 import re
 import sys
 from pathlib import Path
 import psycopg2
 ROOT = Path(__file__).resolve().parents[1]
 if str(ROOT) not in sys.path:
    sys.path.insert(0, str(ROOT))
 from app.core.config import settings
 logging.basicConfig(level=logging.INFO, format="%(message)s")
 logger = logging.getLogger(__name__)
 NUMBERED_SQL_RE = re.compile(r"^\d+.*\.sql$")
 def parse_args() -> argparse.Namespace:
    parser = argparse.ArgumentParser(
        description="Run BMC Hub SQL migrations against the configured PostgreSQL database."
    )
    parser.add_argument(
        "files",
        nargs="*",
        help="Specific SQL files to run, relative to repo root (for example migrations/145_sag_start_date.sql).",
    )
    parser.add_argument(
        "--all",
        action="store_true",
        help="Run all numbered SQL files from ./migrations in numeric order. Default when no files are provided.",
    )
    parser.add_argument(
        "--module",
        action="append",
        default=[],
        help="Also run numbered SQL files from a module migration directory, relative to repo root.",
    )
    parser.add_argument(
        "--dry-run",
        action="store_true",
        help="Print the files that would run without executing them.",
    )
    parser.add_argument(
        "--stop-on-error",
        action="store_true",
        help="Stop immediately on the first migration failure.",
    )
    return parser.parse_args()
 def patch_database_url_for_local_dev() -> None:
    if "@postgres" in settings.DATABASE_URL:
        logger.info("Patching DATABASE_URL for local run")
        settings.DATABASE_URL = settings.DATABASE_URL.replace("@postgres", "@localhost").replace(":5432", ":5433")
 def collect_numbered_sql(directory: Path) -> list[Path]:
    files = [p for p in directory.glob("*.sql") if NUMBERED_SQL_RE.match(p.name)]
    files.sort(key=lambda p: (int(re.match(r"^(\d+)", p.name).group(1)), p.name))
    return files
 def resolve_explicit_files(file_args: list[str]) -> list[Path]:
    resolved = []
    for raw in file_args:
        path = (ROOT / raw).resolve()
        if not path.exists():
            raise FileNotFoundError(f"Migration file not found: {raw}")
        resolved.append(path)
    return resolved
 def build_file_list(args: argparse.Namespace) -> list[Path]:
    files: list[Path] = []
    if args.files:
        files.extend(resolve_explicit_files(args.files))
    else:
        files.extend(collect_numbered_sql(ROOT / "migrations"))
    for module_dir in args.module:
        path = (ROOT / module_dir).resolve()
        if not path.exists() or not path.is_dir():
            raise FileNotFoundError(f"Module migration directory not found: {module_dir}")
        files.extend(collect_numbered_sql(path))
    # Preserve order but remove duplicates.
    unique_files: list[Path] = []
    seen: set[Path] = set()
    for path in files:
        if path not in seen:
            unique_files.append(path)
            seen.add(path)
    return unique_files
 def run_files(files: list[Path], dry_run: bool, stop_on_error: bool) -> int:
    if not files:
        logger.info("No migration files selected.")
        return 0
    if dry_run:
        for path in files:
            logger.info("DRY %s", path.relative_to(ROOT))
        return 0
    conn = psycopg2.connect(settings.DATABASE_URL)
    conn.autocommit = False
    cur = conn.cursor()
    failures: list[tuple[Path, str]] = []
    try:
        for path in files:
            rel = path.relative_to(ROOT)
            sql = path.read_text(encoding="utf-8")
            try:
                cur.execute(sql)
                conn.commit()
                logger.info("OK %s", rel)
            except Exception as exc:
                conn.rollback()
                message = str(exc).strip().splitlines()[0]
                failures.append((path, message))
                logger.error("FAIL %s: %s", rel, message)
                if stop_on_error:
                    break
    finally:
        cur.close()
        conn.close()
    if failures:
        logger.error("")
        logger.error("Failed migrations:")
        for path, message in failures:
            logger.error("- %s: %s", path.relative_to(ROOT), message)
        return 1
    logger.info("")
    logger.info("All selected migrations completed successfully.")
    return 0
 def main() -> int:
    args = parse_args()
    patch_database_url_for_local_dev()
    files = build_file_list(args)
    return run_files(files, dry_run=args.dry_run, stop_on_error=args.stop_on_error)
 if __name__ == "__main__":
    raise SystemExit(main())
--- a/ssag_muck_3_forslag.html
+++ b/ssag_muck_3_forslag.html
--- a/static/js/tag-picker.js
+++ b/static/js/tag-picker.js
@ -212,12 +212,10 @@ class TagPicker {
            'status': '📊 Status - Tilstand',
            'category': '📁 Kategori - Emne',
            'priority': '🔥 Prioritet - Hastighed',
-            'billing': '💰 Fakturering - Økonomi',
+            'billing': '💰 Fakturering - Økonomi'
            'brand': '🏷️ Brand - Leverandør/produkt',
            'type': '🧩 Type - Sagstype'
        };
-        const typeOrder = ['workflow', 'status', 'category', 'priority', 'billing', 'brand', 'type'];
+        const typeOrder = ['workflow', 'status', 'category', 'priority', 'billing'];
        let html = '';
        typeOrder.forEach(type => {