feat: Add reminder system for sag cases with user preferences and notification channels

- Implemented user notification preferences table for managing default notification settings.
- Created sag_reminders table to define reminder rules with various trigger types and recipient configurations.
- Developed sag_reminder_queue for processing reminder events triggered by status changes or scheduled times.
- Added sag_reminder_logs to track reminder notifications and user interactions.
- Introduced frontend notification system using Bootstrap 5 Toast for displaying reminders.
- Created email template for sending reminders with case details and action links.
- Implemented rate limiting for user notifications to prevent spamming.
- Added triggers and functions for automatic updates and reminder processing.

# GitHub Copilot Instructions - BMC Webs.prompt.md

@@ -0,0 +1,459 @@
+# GitHub Copilot Instructions - BMC Webshop (Frontend)
+
+## Project Overview
+
+BMC Webshop er en kunde-styret webshop løsning, hvor **BMC Hub** ejer indholdet, **API Gateway** (`apigateway.bmcnetworks.dk`) styrer logikken, og **Webshoppen** (dette projekt) kun viser og indsamler input.
+
+**Tech Stack**: React/Next.js/Vue.js (vælg én), TypeScript, Tailwind CSS eller Bootstrap 5
+
+---
+
+## 3-Lags Arkitektur
+
+```
+┌─────────────────────────────────────────────────────────┐
+│  TIER 1: BMC HUB (Admin System)                         │
+│  - Administrerer webshop-opsætning                       │
+│  - Pusher data til Gateway                               │
+│  - Poller Gateway for nye ordrer                         │
+│  https://hub.bmcnetworks.dk                              │
+└─────────────────────────────────────────────────────────┘
+                      ▼ (Push config)
+┌─────────────────────────────────────────────────────────┐
+│  TIER 2: API GATEWAY (Forretningslogik + Database)      │
+│  - Modtager og gemmer webshop-config fra Hub            │
+│  - Ejer PostgreSQL database med produkter, priser, ordrer│
+│  - Håndterer email/OTP login                             │
+│  - Beregner priser og filtrerer varer                    │
+│  - Leverer sikre API'er til Webshoppen                   │
+│  https://apigateway.bmcnetworks.dk                       │
+└─────────────────────────────────────────────────────────┘
+                      ▲ (API calls)
+┌─────────────────────────────────────────────────────────┐
+│  TIER 3: WEBSHOP (Dette projekt - Kun Frontend)         │
+│  - Viser logo, tekster, produkter, priser                │
+│  - Shopping cart (kun i frontend state)                  │
+│  - Sender ordre som payload til Gateway                  │
+│  - INGEN forretningslogik eller datapersistering        │
+└─────────────────────────────────────────────────────────┘
+```
+
+---
+
+## Webshoppens Ansvar
+
+### ✅ Hvad Webshoppen GØR
+- Viser kundens logo, header-tekst, intro-tekst (fra Gateway)
+- Viser produktkatalog med navn, beskrivelse, pris (fra Gateway)
+- Samler kurv i browser state (localStorage/React state)
+- Sender ordre til Gateway ved checkout
+- Email/OTP login flow (kalder Gateway's auth-endpoint)
+
+### ❌ Hvad Webshoppen IKKE GØR
+- Gemmer INGEN data (hverken kurv, produkter, eller ordrer)
+- Beregner INGEN priser eller avance
+- Håndterer INGEN produkt-filtrering (Gateway leverer klar liste)
+- Snakker IKKE direkte med Hub eller e-conomic
+- Håndterer IKKE betalingsgateway (Gateway's ansvar)
+
+---
+
+## API Gateway Kontrakt
+
+Base URL: `https://apigateway.bmcnetworks.dk`
+
+### 1. Login med Email + Engangskode
+
+**Step 1: Anmod om engangskode**
+```http
+POST /webshop/auth/request-code
+Content-Type: application/json
+
+{
+  "email": "kunde@firma.dk"
+}
+
+Response 200:
+{
+  "success": true,
+  "message": "Engangskode sendt til kunde@firma.dk"
+}
+```
+
+**Step 2: Verificer kode og få JWT token**
+```http
+POST /webshop/auth/verify-code
+Content-Type: application/json
+
+{
+  "email": "kunde@firma.dk",
+  "code": "123456"
+}
+
+Response 200:
+{
+  "success": true,
+  "token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9...",
+  "customer_id": 42,
+  "expires_at": "2026-01-13T15:00:00Z"
+}
+```
+
+### 2. Hent Webshop Context (Komplet Webshop-Data)
+
+```http
+GET /webshop/{customer_id}/context
+Authorization: Bearer {jwt_token}
+
+Response 200:
+{
+  "customer_id": 42,
+  "company_name": "Advokatfirma A/S",
+  "config_version": "2026-01-13T12:00:00Z",
+  "branding": {
+    "logo_url": "https://apigateway.bmcnetworks.dk/assets/logos/42.png",
+    "header_text": "Velkommen til vores webshop",
+    "intro_text": "Bestil nemt og hurtigt direkte her.",
+    "primary_color": "#0f4c75",
+    "accent_color": "#3282b8"
+  },
+  "products": [
+    {
+      "id": 101,
+      "ean": "5711045071324",
+      "product_number": "FIRE-001",
+      "name": "Cisco Firewall ASA 5506-X",
+      "description": "Next-generation firewall med 8 porte",
+      "unit": "stk",
+      "base_price": 8500.00,
+      "calculated_price": 9350.00,
+      "margin_percent": 10.0,
+      "currency": "DKK",
+      "stock_available": true,
+      "category": "Network Security"
+    },
+    {
+      "id": 102,
+      "ean": "5704174801740",
+      "product_number": "SW-024",
+      "name": "TP-Link 24-Port Gigabit Switch",
+      "description": "Managed switch med VLAN support",
+      "unit": "stk",
+      "base_price": 2100.00,
+      "calculated_price": 2310.00,
+      "margin_percent": 10.0,
+      "currency": "DKK",
+      "stock_available": true,
+      "category": "Switches"
+    }
+  ],
+  "allowed_payment_methods": ["invoice", "card"],
+  "min_order_amount": 500.00,
+  "shipping_cost": 0.00
+}
+```
+
+### 3. Opret Ordre
+
+```http
+POST /webshop/orders
+Authorization: Bearer {jwt_token}
+Content-Type: application/json
+
+{
+  "customer_id": 42,
+  "order_items": [
+    {
+      "product_id": 101,
+      "quantity": 2,
+      "unit_price": 9350.00
+    },
+    {
+      "product_id": 102,
+      "quantity": 5,
+      "unit_price": 2310.00
+    }
+  ],
+  "shipping_address": {
+    "company_name": "Advokatfirma A/S",
+    "street": "Hovedgaden 1",
+    "postal_code": "1000",
+    "city": "København K",
+    "country": "DK"
+  },
+  "delivery_note": "Levering til bagsiden, ring på døren",
+  "total_amount": 30250.00
+}
+
+Response 201:
+{
+  "success": true,
+  "order_id": "ORD-2026-00123",
+  "status": "pending",
+  "total_amount": 30250.00,
+  "created_at": "2026-01-13T14:30:00Z",
+  "message": "Ordre modtaget. Du vil modtage en bekræftelse på email."
+}
+```
+
+### 4. Hent Mine Ordrer (Optional)
+
+```http
+GET /webshop/orders?customer_id=42
+Authorization: Bearer {jwt_token}
+
+Response 200:
+{
+  "orders": [
+    {
+      "order_id": "ORD-2026-00123",
+      "created_at": "2026-01-13T14:30:00Z",
+      "status": "pending",
+      "total_amount": 30250.00,
+      "item_count": 7
+    }
+  ]
+}
+```
+
+---
+
+## Frontend Krav
+
+### Mandatory Features
+
+1. **Responsive Design**
+   - Mobile-first approach
+   - Breakpoints: 576px (mobile), 768px (tablet), 992px (desktop)
+   - Brug CSS Grid/Flexbox eller framework grid system
+
+2. **Dark Mode Support**
+   - Toggle mellem light/dark theme
+   - Gem præference i localStorage
+   - CSS Variables for farver
+
+3. **Shopping Cart**
+   - Gem kurv i localStorage (persist ved page reload)
+   - Vis antal varer i header badge
+   - Real-time opdatering af total pris
+   - Slet/rediger varer i kurv
+
+4. **Login Flow**
+   - Email input → Send kode
+   - Vis countdown timer (5 minutter)
+   - Verificer kode → Få JWT token
+   - Gem token i localStorage
+   - Auto-logout ved token expiry
+
+5. **Product Catalog**
+   - Vis produkter i grid layout (3-4 kolonner på desktop)
+   - Filtrer produkter efter kategori (hvis Gateway leverer kategorier)
+   - Søgning i produktnavn/beskrivelse
+   - "Tilføj til kurv" knap med antal-vælger
+
+6. **Checkout Flow**
+   - Vis kurv-oversigt
+   - Leveringsadresse (kan være pre-udfyldt fra Gateway)
+   - Leveringsnotat (textarea)
+   - "Bekræft ordre" knap
+   - Loading state under ordre-oprettelse
+   - Success/error feedback
+
+### Design Guidelines
+
+**Stil**: Minimalistisk, clean, "Nordic" æstetik (inspireret af BMC Hub's Nordic Top design)
+
+**Farver** (kan overskrives af Gateway's branding config):
+- Primary: `#0f4c75` (Deep Blue)
+- Accent: `#3282b8` (Bright Blue)
+- Success: `#27ae60`
+- Warning: `#f39c12`
+- Danger: `#e74c3c`
+
+**Typografi**:
+- Font: System font stack (`-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, ...`)
+- Headings: 500-600 weight
+- Body: 400 weight
+
+**Components**:
+- Cards med subtil shadow/border
+- Buttons med hover states
+- Input fields med focus outline
+- Loading spinners (ikke lange tekst-beskeder)
+
+---
+
+## State Management
+
+### Local Storage Keys
+```javascript
+// Authentication
+webshop_jwt_token          // JWT token fra Gateway
+webshop_customer_id        // Customer ID
+webshop_token_expires_at   // ISO timestamp
+
+// Shopping Cart
+webshop_cart               // JSON array af cart items
+webshop_theme              // "light" eller "dark"
+
+// Cache (optional)
+webshop_context            // Cached webshop context (TTL: 5 minutter)
+```
+
+### Cart Item Format
+```javascript
+{
+  product_id: 101,
+  ean: "5711045071324",
+  name: "Cisco Firewall ASA 5506-X",
+  unit_price: 9350.00,
+  quantity: 2,
+  total: 18700.00
+}
+```
+
+---
+
+## Error Handling
+
+### Gateway API Errors
+```javascript
+// Eksempel på error response fra Gateway
+{
+  "success": false,
+  "error": "invalid_code",
+  "message": "Ugyldig engangskode. Prøv igen."
+}
+```
+
+**Error Codes** (forventet fra Gateway):
+- `invalid_email` - Email ikke fundet eller ikke whitelisted
+- `invalid_code` - Forkert engangskode
+- `code_expired` - Engangskode udløbet (>5 min)
+- `token_expired` - JWT token udløbet
+- `unauthorized` - Manglende/ugyldig Authorization header
+- `product_not_found` - Produkt ID findes ikke
+- `min_order_not_met` - Ordre under minimum beløb
+- `out_of_stock` - Produkt ikke på lager
+
+**Handling**:
+- Vis brugervenlig fejlbesked i UI (ikke tekniske detaljer)
+- Log tekniske fejl til console (kun i development)
+- Redirect til login ved `token_expired` eller `unauthorized`
+
+---
+
+## Security
+
+1. **HTTPS Only**
+   - Al kommunikation med Gateway over HTTPS
+   - Ingen hardcoded credentials
+
+2. **JWT Token**
+   - Gem i localStorage (ikke cookie)
+   - Send i `Authorization: Bearer {token}` header
+   - Check expiry før hver API call
+   - Auto-logout ved expiry
+
+3. **Input Validation**
+   - Validér email format (client-side)
+   - Validér antal > 0 ved "Tilføj til kurv"
+   - Validér leveringsadresse udfyldt ved checkout
+   - Sanitize input (brug library som DOMPurify hvis nødvendigt)
+
+4. **CORS**
+   - Gateway skal have `Access-Control-Allow-Origin` header
+   - Webshoppen kalder altid Gateway (ikke Hub direkte)
+
+---
+
+## Deployment
+
+### Environment Variables
+```bash
+# .env.production
+NEXT_PUBLIC_API_GATEWAY_URL=https://apigateway.bmcnetworks.dk
+NEXT_PUBLIC_WEBSHOP_NAME="BMC Networks Webshop"
+```
+
+### Build Process
+```bash
+# Development
+npm run dev
+
+# Production build
+npm run build
+npm run start
+
+# Docker (optional)
+docker build -t bmc-webshop .
+docker run -p 3000:3000 bmc-webshop
+```
+
+### Static Hosting (Anbefalet)
+- Vercel, Netlify, eller Cloudflare Pages
+- Deploy fra Git repository
+- Automatisk HTTPS og CDN
+- Environment variables i hosting provider UI
+
+---
+
+## Testing
+
+### Manual Testing Checklist
+- [ ] Login med email/OTP virker
+- [ ] Token gemmes og bruges i efterfølgende API calls
+- [ ] Webshop context hentes og vises korrekt
+- [ ] Produkter vises i grid
+- [ ] "Tilføj til kurv" opdaterer cart badge
+- [ ] Cart viser korrekte varer og total pris
+- [ ] Checkout sender korrekt payload til Gateway
+- [ ] Success message vises ved succesfuld ordre
+- [ ] Error handling virker (test med ugyldig kode, udløbet token)
+- [ ] Dark mode toggle virker
+- [ ] Responsive design på mobil/tablet/desktop
+
+---
+
+## Common Pitfalls to Avoid
+
+1. **Gem IKKE data i Webshoppen** - alt kommer fra Gateway
+2. **Beregn IKKE priser selv** - Gateway leverer `calculated_price`
+3. **Snakker IKKE direkte med Hub** - kun via Gateway
+4. **Gem IKKE kurv i database** - kun localStorage
+5. **Hardcode IKKE customer_id** - hent fra JWT token
+6. **Valider IKKE produkter selv** - Gateway filtrerer allerede
+7. **Implementer IKKE betalingsgateway** - Gateway's ansvar
+
+---
+
+## Quick Reference
+
+### API Endpoints
+```
+POST   /webshop/auth/request-code         # Anmod engangskode
+POST   /webshop/auth/verify-code          # Verificer kode → JWT
+GET    /webshop/{customer_id}/context     # Hent webshop data
+POST   /webshop/orders                    # Opret ordre
+GET    /webshop/orders?customer_id={id}   # Hent mine ordrer
+```
+
+### Typical Flow
+```
+1. User indtaster email → POST /auth/request-code
+2. User indtaster kode → POST /auth/verify-code → Gem JWT token
+3. App henter webshop context → GET /context (med JWT header)
+4. User browser produkter, tilføjer til kurv (localStorage)
+5. User går til checkout → POST /orders (med cart data)
+6. Gateway behandler ordre → Success message vises
+```
+
+---
+
+## Support & Documentation
+
+**Hub Repository**: `/Users/christianthomas/DEV/bmc_hub_dev`
+**Hub API Docs**: `https://hub.bmcnetworks.dk/api/docs`
+**Gateway API Docs**: `https://apigateway.bmcnetworks.dk/docs` (når implementeret)
+
+**Kontakt**: ct@bmcnetworks.dk

REMINDER_SYSTEM_IMPLEMENTATION.md

@@ -0,0 +1,386 @@
+# Reminder System Implementation - BMC Hub
+
+## Overview
+
+The Reminder System for BMC Hub's Sag (Case) module provides flexible, multi-channel notification delivery with support for:
+
+- **Time-based reminders**: Scheduled at specific times or recurring (daily, weekly, monthly)
+- **Status-change triggered reminders**: Automatically triggered when case status changes
+- **Multi-channel delivery**: Mattermost, Email, Frontend popup notifications
+- **User preferences**: Global defaults with per-reminder overrides
+- **Rate limiting**: Max 5 notifications per user per hour (global)
+- **Smart scheduling**: Database triggers for status changes, APScheduler for time-based
+
+## Architecture
+
+### Database Schema
+
+**4 Main Tables** (created in `migrations/096_reminder_system.sql`):
+
+1. **`user_notification_preferences`** - User default notification settings
+   - Default channels (mattermost, email, frontend)
+   - Quiet hours configuration
+   - Email override option
+
+2. **`sag_reminders`** - Reminder rules/templates
+   - Trigger configuration (status_change, deadline_approaching, time_based)
+   - Recipient configuration (user IDs or email addresses)
+   - Recurrence setup (once, daily, weekly, monthly)
+   - Scheduling info (scheduled_at, next_check_at)
+
+3. **`sag_reminder_queue`** - Event queue from database triggers
+   - Holds events generated by status-change trigger
+   - Processing status tracking (pending, processing, sent, failed, rate_limited)
+   - Batch processed by scheduler job
+
+4. **`sag_reminder_logs`** - Execution log
+   - Every notification sent/failed is logged
+   - User interactions (snooze, dismiss, acknowledge)
+   - Used for rate limiting verification
+
+**Database Triggers**:
+- `sag_status_change_reminder_trigger()` - Fires on status UPDATE, queues relevant reminders
+
+**Helper Functions**:
+- `check_reminder_rate_limit(user_id)` - Verifies user hasn't exceeded 5 per hour
+
+**Helper Views**:
+- `v_pending_reminders` - Time-based reminders ready to send
+- `v_pending_reminder_queue` - Queued events ready for processing
+
+### Backend Services
+
+**`app/services/reminder_notification_service.py`**:
+- Unified notification delivery via Mattermost, Email, Frontend
+- Merges user preferences with per-reminder overrides
+- Rate limit checking
+- Event logging
+- Email template rendering (Jinja2)
+
+**`app/services/email_service.py`** (extended):
+- Added `send_email()` async method using `aiosmtplib`
+- SMTP configuration from `.env`
+- Supports plain text + HTML bodies
+- Safety flag: `REMINDERS_DRY_RUN=true` logs without sending
+
+### API Endpoints
+
+**User Preferences** (in `app/modules/sag/backend/reminders.py`):
+```
+GET  /api/v1/users/me/notification-preferences
+PATCH /api/v1/users/me/notification-preferences
+```
+
+**Reminder CRUD**:
+```
+GET    /api/v1/sag/{sag_id}/reminders           - List reminders for case
+POST   /api/v1/sag/{sag_id}/reminders           - Create new reminder
+PATCH  /api/v1/sag/reminders/{reminder_id}      - Update reminder
+DELETE /api/v1/sag/reminders/{reminder_id}      - Soft-delete reminder
+```
+
+**Reminder Interactions**:
+```
+POST /api/v1/sag/reminders/{reminder_id}/snooze   - Snooze for X minutes
+POST /api/v1/sag/reminders/{reminder_id}/dismiss  - Permanently dismiss
+GET  /api/v1/reminders/pending/me                 - Get pending (for polling)
+```
+
+### Scheduler Job
+
+**`app/jobs/check_reminders.py`**:
+- Processes time-based reminders (`next_check_at <= NOW()`)
+- Processes queued status-change events
+- Calculates next recurrence (`daily` +24h, `weekly` +7d, `monthly` +30d)
+- Respects rate limiting
+
+**Registration in `main.py`**:
+```python
+backup_scheduler.scheduler.add_job(
+    func=check_reminders,
+    trigger=IntervalTrigger(minutes=5),
+    id='check_reminders',
+    name='Check Reminders',
+    max_instances=1
+)
+```
+
+Runs **every 5 minutes** (configurable via `REMINDERS_CHECK_INTERVAL_MINUTES`)
+
+### Frontend Notifications
+
+**`static/js/notifications.js`**:
+- Bootstrap 5 Toast-based notification popups
+- Polls `/api/v1/reminders/pending/me` every 30 seconds
+- Snooze presets: 15min, 30min, 1h, 4h, 1day, custom
+- Dismiss action
+- Auto-removes when hidden
+- Pauses polling when tab not visible
+
+**Integration**:
+- Loaded in `app/shared/frontend/base.html`
+- Auto-initializes on page load if user authenticated
+- User ID extracted from JWT token
+
+## Configuration
+
+### Environment Variables
+
+```env
+# Master switches (default: disabled for safety)
+REMINDERS_ENABLED=false
+REMINDERS_EMAIL_ENABLED=false
+REMINDERS_MATTERMOST_ENABLED=false
+REMINDERS_DRY_RUN=true              # Log without sending if true
+
+# Scheduler settings
+REMINDERS_CHECK_INTERVAL_MINUTES=5   # Frequency of reminder checks
+REMINDERS_MAX_PER_USER_PER_HOUR=5    # Rate limit
+REMINDERS_QUEUE_BATCH_SIZE=10        # Batch size for queue processing
+
+# SMTP Configuration (for email reminders)
+EMAIL_SMTP_HOST=smtp.gmail.com
+EMAIL_SMTP_PORT=587
+EMAIL_SMTP_USER=noreply@bmcnetworks.dk
+EMAIL_SMTP_PASSWORD=<secret>
+EMAIL_SMTP_USE_TLS=true
+EMAIL_SMTP_FROM_ADDRESS=noreply@bmcnetworks.dk
+EMAIL_SMTP_FROM_NAME=BMC Hub
+```
+
+### Pydantic Configuration
+
+Added to `app/core/config.py`:
+```python
+REMINDERS_ENABLED: bool = False
+REMINDERS_EMAIL_ENABLED: bool = False
+REMINDERS_MATTERMOST_ENABLED: bool = False
+REMINDERS_DRY_RUN: bool = True
+REMINDERS_CHECK_INTERVAL_MINUTES: int = 5
+REMINDERS_MAX_PER_USER_PER_HOUR: int = 5
+REMINDERS_QUEUE_BATCH_SIZE: int = 10
+
+EMAIL_SMTP_HOST: str = ""
+EMAIL_SMTP_PORT: int = 587
+EMAIL_SMTP_USER: str = ""
+EMAIL_SMTP_PASSWORD: str = ""
+EMAIL_SMTP_USE_TLS: bool = True
+EMAIL_SMTP_FROM_ADDRESS: str = "noreply@bmcnetworks.dk"
+EMAIL_SMTP_FROM_NAME: str = "BMC Hub"
+```
+
+## Safety Features
+
+### Rate Limiting
+- **Global per user**: Max 5 notifications per hour
+- Checked before sending via `check_reminder_rate_limit(user_id)`
+- Queued events marked as `rate_limited` if limit exceeded
+
+### Dry Run Mode
+- `REMINDERS_DRY_RUN=true` (default)
+- All operations logged to console/logs
+- No emails actually sent
+- No Mattermost webhooks fired
+- Useful for testing
+
+### Soft Delete
+- Reminders never hard-deleted from DB
+- `deleted_at` timestamp + `is_active=false`
+- Full audit trail preserved
+
+### Per-Reminder Override
+- Reminder can override user's default channels
+- `override_user_preferences` flag
+- Useful for critical reminders (urgent priority)
+
+## Usage Examples
+
+### Create a Status-Change Reminder
+
+```bash
+curl -X POST http://localhost:8000/api/v1/sag/123/reminders \
+  -H "Content-Type: application/json" \
+  -d {
+    "title": "Case entered In Progress",
+    "message": "Case #123 has moved to 'i_gang' status",
+    "priority": "high",
+    "trigger_type": "status_change",
+    "trigger_config": {"target_status": "i_gang"},
+    "recipient_user_ids": [1, 2],
+    "notify_mattermost": true,
+    "notify_email": true,
+    "recurrence_type": "once"
+  }
+```
+
+### Create a Scheduled Reminder
+
+```bash
+curl -X POST http://localhost:8000/api/v1/sag/123/reminders \
+  -H "Content-Type: application/json" \
+  -d {
+    "title": "Follow up needed",
+    "message": "Check in with customer",
+    "priority": "normal",
+    "trigger_type": "time_based",
+    "trigger_config": {},
+    "scheduled_at": "2026-02-10T14:30:00",
+    "recipient_user_ids": [1],
+    "recurrence_type": "once"
+  }
+```
+
+### Create a Daily Recurring Reminder
+
+```bash
+curl -X POST http://localhost:8000/api/v1/sag/123/reminders \
+  -H "Content-Type: application/json" \
+  -d {
+    "title": "Daily status check",
+    "priority": "low",
+    "trigger_type": "time_based",
+    "trigger_config": {},
+    "scheduled_at": "2026-02-04T09:00:00",
+    "recipient_user_ids": [1],
+    "recurrence_type": "daily"
+  }
+```
+
+### Update User Preferences
+
+```bash
+curl -X PATCH http://localhost:8000/api/v1/users/me/notification-preferences \
+  -H "Content-Type: application/json" \
+  -d {
+    "notify_mattermost": true,
+    "notify_email": false,
+    "notify_frontend": true,
+    "quiet_hours_enabled": true,
+    "quiet_hours_start": "18:00",
+    "quiet_hours_end": "08:00"
+  }
+```
+
+## Testing Checklist
+
+### Database
+- [ ] Run migration: `docker-compose exec -T postgres psql -U bmc_hub -d bmc_hub -f /migrations/096_reminder_system.sql`
+- [ ] Verify tables created: `SELECT * FROM sag_reminders LIMIT 0;`
+- [ ] Verify trigger exists: `SELECT * FROM information_schema.triggers WHERE trigger_name LIKE 'sag%reminder%';`
+
+### API
+- [ ] Test create reminder endpoint
+- [ ] Test list reminders endpoint
+- [ ] Test update reminder endpoint
+- [ ] Test snooze endpoint
+- [ ] Test dismiss endpoint
+- [ ] Test user preferences endpoints
+
+### Scheduler
+- [ ] Enable `REMINDERS_ENABLED=true` in `.env`
+- [ ] Restart container
+- [ ] Check logs for "Reminder job scheduled" message
+- [ ] Verify job runs every 5 minutes: `✅ Checking for pending reminders...`
+
+### Status Change Trigger
+- [ ] Create reminder with `trigger_type: status_change`
+- [ ] Change case status
+- [ ] Verify event inserted in `sag_reminder_queue`
+- [ ] Wait for scheduler to process
+- [ ] Verify log entry in `sag_reminder_logs`
+
+### Email Sending
+- [ ] Configure SMTP in `.env`
+- [ ] Set `REMINDERS_EMAIL_ENABLED=true`
+- [ ] Set `REMINDERS_DRY_RUN=false`
+- [ ] Create reminder with `notify_email=true`
+- [ ] Verify email sent or check logs
+
+### Frontend Popup
+- [ ] Ensure `static/js/notifications.js` included in base.html
+- [ ] Open browser console
+- [ ] Log in to system
+- [ ] Should see "✅ Reminder system initialized"
+- [ ] Create a pending reminder
+- [ ] Should see popup toast within 30 seconds
+- [ ] Test snooze dropdown
+- [ ] Test dismiss button
+
+### Rate Limiting
+- [ ] Create 6 reminders for user with trigger_type=time_based
+- [ ] Manually trigger scheduler job
+- [ ] Verify only 5 sent, 1 marked `rate_limited`
+- [ ] Check `sag_reminder_logs` for status
+
+## Deployment Notes
+
+### Local Development
+- All safety switches OFF by default (`_ENABLED=false`, `DRY_RUN=true`)
+- No SMTP configured - reminders won't send
+- No Mattermost webhook - notifications go to logs only
+- Test via dry-run mode
+
+### Production Deployment
+1. Configure SMTP credentials in `.env`
+2. Set `REMINDERS_ENABLED=true`
+3. Set `REMINDERS_EMAIL_ENABLED=true` if using email
+4. Set `REMINDERS_MATTERMOST_ENABLED=true` if using Mattermost
+5. Set `REMINDERS_DRY_RUN=false` to actually send
+6. Deploy with `docker-compose -f docker-compose.prod.yml up -d --build`
+7. Monitor logs for errors: `docker-compose logs -f api`
+
+## Files Modified/Created
+
+### New Files
+- `migrations/096_reminder_system.sql` - Database schema
+- `app/services/reminder_notification_service.py` - Notification service
+- `app/jobs/check_reminders.py` - Scheduler job
+- `app/modules/sag/backend/reminders.py` - API endpoints
+- `static/js/notifications.js` - Frontend notification system
+- `templates/emails/reminder.html` - Email template
+
+### Modified Files
+- `app/core/config.py` - Added reminder settings
+- `app/services/email_service.py` - Added `send_email()` method
+- `main.py` - Imported reminders router, registered scheduler job
+- `app/shared/frontend/base.html` - Added notifications.js script tag
+- `requirements.txt` - Added `aiosmtplib` dependency
+- `.env` - Added reminder configuration
+
+## Troubleshooting
+
+### Reminders not sending
+1. Check `REMINDERS_ENABLED=true` in `.env`
+2. Check scheduler logs: "Reminder check complete"
+3. Verify `next_check_at` <= NOW() for reminders
+4. Check rate limit: count in `sag_reminder_logs` last hour
+
+### Frontend popups not showing
+1. Check browser console for errors
+2. Verify JWT token contains `sub` (user_id)
+3. Check `GET /api/v1/reminders/pending/me` returns data
+4. Ensure `static/js/notifications.js` loaded
+
+### Email not sending
+1. Verify SMTP credentials in `.env`
+2. Check `REMINDERS_EMAIL_ENABLED=true`
+3. Check `REMINDERS_DRY_RUN=false`
+4. Review application logs for SMTP errors
+5. Test SMTP connection separately
+
+### Database trigger not working
+1. Verify migration applied successfully
+2. Check `sag_status_change_reminder_trigger_exec` trigger exists
+3. Update case status manually
+4. Check `sag_reminder_queue` for new events
+5. Review PostgreSQL logs if needed
+
+## Future Enhancements
+
+- [ ] Escalation rules (auto-escalate if not acknowledged)
+- [ ] SMS/WhatsApp integration (Twilio)
+- [ ] Calendar integration (iCal export)
+- [ ] User notification history/statistics
+- [ ] Webhook support for external services
+- [ ] AI-powered reminder suggestions
+- [ ] Mobile app push notifications

REMINDER_SYSTEM_QUICKSTART.md

@@ -0,0 +1,285 @@
+# Reminder System Quick Start
+
+## 1. Apply Database Migration
+
+```bash
+# Connect to database and run migration
+docker-compose exec -T postgres psql -U bmc_hub -d bmc_hub << EOF
+$(cat migrations/096_reminder_system.sql)
+EOF
+```
+
+Or via psql client:
+```bash
+psql -h localhost -U bmc_hub -d bmc_hub -f migrations/096_reminder_system.sql
+```
+
+Verify tables created:
+```sql
+\d sag_reminders
+\d sag_reminder_logs
+\d user_notification_preferences
+\d sag_reminder_queue
+```
+
+## 2. Install Dependencies
+
+```bash
+pip install aiosmtplib==3.0.2
+# Or
+pip install -r requirements.txt
+```
+
+## 3. Configure Environment
+
+Edit `.env`:
+
+```env
+# ✅ Keep these disabled for local development
+REMINDERS_ENABLED=false
+REMINDERS_EMAIL_ENABLED=false
+REMINDERS_DRY_RUN=true
+
+# 📧 SMTP Configuration (optional for local testing)
+EMAIL_SMTP_HOST=smtp.gmail.com
+EMAIL_SMTP_PORT=587
+EMAIL_SMTP_USER=your-email@gmail.com
+EMAIL_SMTP_PASSWORD=your-app-password
+
+# 💬 Mattermost (optional)
+MATTERMOST_ENABLED=true
+MATTERMOST_WEBHOOK_URL=https://mattermost.example.com/hooks/xxxxx
+MATTERMOST_CHANNEL=reminders
+```
+
+## 4. Restart Application
+
+```bash
+docker-compose restart api
+```
+
+Check logs:
+```bash
+docker-compose logs -f api
+```
+
+Should see:
+```
+✅ Reminder job scheduled (every 5 minutes)
+```
+
+## 5. Test Frontend Notification System
+
+1. Open http://localhost:8000/
+2. Log in
+3. Open browser console (F12)
+4. Should see: `✅ Reminder system initialized`
+5. Create a test reminder via database:
+
+```sql
+INSERT INTO sag_reminders (
+    sag_id, title, message, priority,
+    trigger_type, trigger_config,
+    recipient_user_ids, recipient_emails,
+    recurrence_type, is_active, created_by_user_id,
+    scheduled_at, next_check_at
+) VALUES (
+    1,  -- Replace with actual case ID
+    'Test Reminder',
+    'This is a test reminder',
+    'high',
+    'time_based',
+    '{}',
+    '{1}',  -- Replace with actual user ID
+    '{}',
+    'once',
+    true,
+    1,  -- Replace with your user ID
+    now(),
+    now()
+);
+```
+
+6. Wait ~30 seconds or manually call: `GET /api/v1/reminders/pending/me?user_id=1`
+7. Should see popup toast notification
+
+## 6. Test API Endpoints
+
+### Get User Preferences
+```bash
+curl -X GET http://localhost:8000/api/v1/users/me/notification-preferences?user_id=1
+```
+
+### Update User Preferences
+```bash
+curl -X PATCH http://localhost:8000/api/v1/users/me/notification-preferences?user_id=1 \
+  -H "Content-Type: application/json" \
+  -d {
+    "notify_frontend": true,
+    "notify_email": false,
+    "notify_mattermost": true
+  }
+```
+
+### Create Reminder
+```bash
+curl -X POST http://localhost:8000/api/v1/sag/1/reminders?user_id=1 \
+  -H "Content-Type: application/json" \
+  -d {
+    "title": "Test Reminder",
+    "message": "This is a test",
+    "priority": "normal",
+    "trigger_type": "time_based",
+    "trigger_config": {},
+    "recipient_user_ids": [1],
+    "recurrence_type": "once"
+  }
+```
+
+### List Reminders
+```bash
+curl -X GET http://localhost:8000/api/v1/sag/1/reminders
+```
+
+### Snooze Reminder
+```bash
+curl -X POST http://localhost:8000/api/v1/sag/reminders/1/snooze?user_id=1 \
+  -H "Content-Type: application/json" \
+  -d { "duration_minutes": 30 }
+```
+
+### Dismiss Reminder
+```bash
+curl -X POST http://localhost:8000/api/v1/sag/reminders/1/dismiss?user_id=1 \
+  -H "Content-Type: application/json" \
+  -d { "reason": "Already handled" }
+```
+
+## 7. Test Status Change Trigger
+
+1. Create a reminder with status_change trigger:
+
+```sql
+INSERT INTO sag_reminders (
+    sag_id, title, message, priority,
+    trigger_type, trigger_config,
+    recipient_user_ids, recipient_emails,
+    recurrence_type, is_active, created_by_user_id
+) VALUES (
+    1,  -- Your test case
+    'Case entered In Progress',
+    'Case has been moved to "i_gang" status',
+    'high',
+    'status_change',
+    '{"target_status": "i_gang"}',  -- Trigger when status changes to "i_gang"
+    '{1}',
+    '{}',
+    'once',
+    true,
+    1
+);
+```
+
+2. Update case status:
+```sql
+UPDATE sag_sager SET status = 'i_gang' WHERE id = 1;
+```
+
+3. Check queue:
+```sql
+SELECT * FROM sag_reminder_queue WHERE status = 'pending';
+```
+
+4. Should see pending event. Wait for scheduler to process (next 5-min interval)
+
+5. Check logs:
+```sql
+SELECT * FROM sag_reminder_logs ORDER BY triggered_at DESC LIMIT 5;
+```
+
+## 8. Enable Production Features (When Ready)
+
+To actually send reminders:
+
+```env
+REMINDERS_ENABLED=true
+REMINDERS_DRY_RUN=false
+
+# Enable channels you want
+REMINDERS_EMAIL_ENABLED=true
+REMINDERS_MATTERMOST_ENABLED=true
+```
+
+Then restart and test again.
+
+## 9. Monitor Reminder Execution
+
+### View Pending Reminders
+```sql
+SELECT * FROM v_pending_reminders LIMIT 5;
+```
+
+### View Queue Status
+```sql
+SELECT id, reminder_id, status, error_message 
+FROM sag_reminder_queue 
+WHERE status IN ('pending', 'failed')
+ORDER BY created_at DESC 
+LIMIT 10;
+```
+
+### View Notification Logs
+```sql
+SELECT id, reminder_id, sag_id, status, triggered_at, channels_used 
+FROM sag_reminder_logs 
+ORDER BY triggered_at DESC 
+LIMIT 20;
+```
+
+### Check Rate Limiting
+```sql
+SELECT user_id, COUNT(*) as count, MAX(triggered_at) as last_sent
+FROM sag_reminder_logs
+WHERE status = 'sent' AND triggered_at > CURRENT_TIMESTAMP - INTERVAL '1 hour'
+GROUP BY user_id
+ORDER BY count DESC;
+```
+
+## Common Issues
+
+### "Reminder system not initialized"
+- User not authenticated
+- Check that JWT token is valid
+- Check browser console for auth errors
+
+### Reminders not appearing
+- Check `REMINDERS_ENABLED=true`
+- Check `next_check_at <= NOW()`
+- Check `recipient_user_ids` includes current user
+- Verify polling API returns data: `GET /api/v1/reminders/pending/me`
+
+### Email not sending
+- Check `REMINDERS_EMAIL_ENABLED=true`
+- Check SMTP credentials in `.env`
+- Check `REMINDERS_DRY_RUN=false`
+- Review application logs for SMTP errors
+- Try sending with `REMINDERS_DRY_RUN=true` first (logs only)
+
+### Status trigger not firing
+- Verify case ID exists
+- Check trigger_config matches: `{"target_status": "expected_status"}`
+- Manually check: `UPDATE sag_sager SET status = 'target_status'`
+- Query `sag_reminder_queue` for new events
+
+## Next Steps
+
+1. ✅ Database migration applied
+2. ✅ Environment configured
+3. ✅ Frontend notifications working
+4. ✅ API endpoints tested
+5. → Configure email/Mattermost credentials
+6. → Enable production features
+7. → Monitor logs and metrics
+8. → Set up alerting for failures
+
+See [REMINDER_SYSTEM_IMPLEMENTATION.md](REMINDER_SYSTEM_IMPLEMENTATION.md) for detailed documentation.

app/contacts/backend/router_simple.py

@@ -23,6 +23,18 @@ class ContactCreate(BaseModel):
     company_id: Optional[int] = None
 
 
+class ContactUpdate(BaseModel):
+    """Schema for updating a contact"""
+    first_name: Optional[str] = None
+    last_name: Optional[str] = None
+    email: Optional[str] = None
+    phone: Optional[str] = None
+    mobile: Optional[str] = None
+    title: Optional[str] = None
+    department: Optional[str] = None
+    is_active: Optional[bool] = None
+
+
 class ContactCompanyLink(BaseModel):
     customer_id: int
     is_primary: bool = True
@@ -232,6 +244,47 @@ async def get_contact(contact_id: int):
         raise HTTPException(status_code=500, detail=str(e))
 
 
+@router.put("/contacts/{contact_id}")
+async def update_contact(contact_id: int, contact_data: ContactUpdate):
+    """Update a contact"""
+    try:
+        # Ensure contact exists
+        contact = execute_query("SELECT id FROM contacts WHERE id = %s", (contact_id,))
+        if not contact:
+            raise HTTPException(status_code=404, detail="Contact not found")
+        
+        # Build update query dynamically
+        update_fields = []
+        params = []
+        
+        for field, value in contact_data.model_dump(exclude_unset=True).items():
+            update_fields.append(f"{field} = %s")
+            params.append(value)
+        
+        if not update_fields:
+            # No fields to update
+            return await get_contact(contact_id)
+        
+        params.append(contact_id)
+        
+        update_query = f"""
+            UPDATE contacts
+            SET {', '.join(update_fields)}, updated_at = NOW()
+            WHERE id = %s
+            RETURNING id
+        """
+        
+        execute_query(update_query, tuple(params))
+        
+        return await get_contact(contact_id)
+        
+    except HTTPException:
+        raise
+    except Exception as e:
+        logger.error(f"Failed to update contact {contact_id}: {e}")
+        raise HTTPException(status_code=500, detail=str(e))
+
+
 @router.post("/contacts/{contact_id}/companies")
 async def link_contact_to_company(contact_id: int, link: ContactCompanyLink):
     """Link a contact to a company"""

app/contacts/frontend/contact_detail.html

@@ -287,6 +287,73 @@
             </div>
         </div>
     </div>
+
+    <!-- Edit Contact Modal -->
+    <div class="modal fade" id="editContactModal" tabindex="-1">
+        <div class="modal-dialog modal-lg">
+            <div class="modal-content">
+                <div class="modal-header">
+                    <h5 class="modal-title">Rediger Kontakt</h5>
+                    <button type="button" class="btn-close" data-bs-dismiss="modal"></button>
+                </div>
+                <div class="modal-body">
+                    <form id="editContactForm">
+                        <div class="row g-3">
+                            <div class="col-md-6">
+                                <label class="form-label">Fornavn <span class="text-danger">*</span></label>
+                                <input type="text" class="form-control" id="editFirstNameInput" required>
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Efternavn <span class="text-danger">*</span></label>
+                                <input type="text" class="form-control" id="editLastNameInput" required>
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Email</label>
+                                <input type="email" class="form-control" id="editEmailInput">
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Telefon</label>
+                                <input type="text" class="form-control" id="editPhoneInput">
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Mobil</label>
+                                <input type="text" class="form-control" id="editMobileInput">
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Titel</label>
+                                <input type="text" class="form-control" id="editTitleInput" placeholder="CEO, CTO, Manager...">
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Afdeling</label>
+                                <input type="text" class="form-control" id="editDepartmentInput">
+                            </div>
+                            
+                            <div class="col-12">
+                                <div class="form-check">
+                                    <input class="form-check-input" type="checkbox" id="editIsActiveInput">
+                                    <label class="form-check-label" for="editIsActiveInput">
+                                        Aktiv kontakt
+                                    </label>
+                                </div>
+                            </div>
+                        </div>
+                    </form>
+                </div>
+                <div class="modal-footer">
+                    <button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Annuller</button>
+                    <button type="button" class="btn btn-primary" onclick="saveEditContact()">
+                        <i class="bi bi-check-lg me-2"></i>Gem Ændringer
+                    </button>
+                </div>
+            </div>
+        </div>
+    </div>
 {% endblock %}
 
 {% block extra_js %}
@@ -496,8 +563,64 @@ async function removeCompany(customerId) {
 }
 
 function editContact() {
-    // TODO: Open edit modal with pre-filled data
-    console.log('Edit contact:', contactId);
+    // Fill form with current contact data
+    if (contactData) {
+        document.getElementById('editFirstNameInput').value = contactData.first_name || '';
+        document.getElementById('editLastNameInput').value = contactData.last_name || '';
+        document.getElementById('editEmailInput').value = contactData.email || '';
+        document.getElementById('editPhoneInput').value = contactData.phone || '';
+        document.getElementById('editMobileInput').value = contactData.mobile || '';
+        document.getElementById('editTitleInput').value = contactData.title || '';
+        document.getElementById('editDepartmentInput').value = contactData.department || '';
+        document.getElementById('editIsActiveInput').checked = contactData.is_active || false;
+        
+        // Show modal
+        const modal = new bootstrap.Modal(document.getElementById('editContactModal'));
+        modal.show();
+    }
+}
+
+async function saveEditContact() {
+    const firstName = document.getElementById('editFirstNameInput').value.trim();
+    const lastName = document.getElementById('editLastNameInput').value.trim();
+    
+    if (!firstName || !lastName) {
+        alert('Fornavn og efternavn er påkrævet');
+        return;
+    }
+    
+    try {
+        const response = await fetch(`/api/v1/contacts/${contactId}`, {
+            method: 'PUT',
+            headers: { 'Content-Type': 'application/json' },
+            body: JSON.stringify({
+                first_name: firstName,
+                last_name: lastName,
+                email: document.getElementById('editEmailInput').value || null,
+                phone: document.getElementById('editPhoneInput').value || null,
+                mobile: document.getElementById('editMobileInput').value || null,
+                title: document.getElementById('editTitleInput').value || null,
+                department: document.getElementById('editDepartmentInput').value || null,
+                is_active: document.getElementById('editIsActiveInput').checked
+            })
+        });
+        
+        if (!response.ok) {
+            const error = await response.json();
+            throw new Error(error.detail || 'Kunne ikke gemme kontakt');
+        }
+        
+        // Close modal
+        const modal = bootstrap.Modal.getInstance(document.getElementById('editContactModal'));
+        modal.hide();
+        
+        // Reload contact
+        await loadContact();
+        
+    } catch (error) {
+        console.error('Failed to save contact:', error);
+        alert('Fejl: ' + error.message);
+    }
 }
 
 function getInitials(firstName, lastName) {

app/contacts/frontend/contacts.html

@@ -215,6 +215,74 @@
             </div>
         </div>
     </div>
+
+    <!-- Edit Contact Modal -->
+    <div class="modal fade" id="editContactModal" tabindex="-1">
+        <div class="modal-dialog modal-lg">
+            <div class="modal-content">
+                <div class="modal-header">
+                    <h5 class="modal-title">Rediger Kontakt</h5>
+                    <button type="button" class="btn-close" data-bs-dismiss="modal"></button>
+                </div>
+                <div class="modal-body">
+                    <form id="editContactForm">
+                        <input type="hidden" id="editContactId">
+                        <div class="row g-3">
+                            <div class="col-md-6">
+                                <label class="form-label">Fornavn <span class="text-danger">*</span></label>
+                                <input type="text" class="form-control" id="editFirstNameInput" required>
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Efternavn <span class="text-danger">*</span></label>
+                                <input type="text" class="form-control" id="editLastNameInput" required>
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Email</label>
+                                <input type="email" class="form-control" id="editEmailInput">
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Telefon</label>
+                                <input type="text" class="form-control" id="editPhoneInput">
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Mobil</label>
+                                <input type="text" class="form-control" id="editMobileInput">
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Titel</label>
+                                <input type="text" class="form-control" id="editTitleInput" placeholder="CEO, CTO, Manager...">
+                            </div>
+                            
+                            <div class="col-md-6">
+                                <label class="form-label">Afdeling</label>
+                                <input type="text" class="form-control" id="editDepartmentInput">
+                            </div>
+                            
+                            <div class="col-12">
+                                <div class="form-check">
+                                    <input class="form-check-input" type="checkbox" id="editIsActiveInput">
+                                    <label class="form-check-label" for="editIsActiveInput">
+                                        Aktiv kontakt
+                                    </label>
+                                </div>
+                            </div>
+                        </div>
+                    </form>
+                </div>
+                <div class="modal-footer">
+                    <button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Annuller</button>
+                    <button type="button" class="btn btn-primary" onclick="saveEditContact()">
+                        <i class="bi bi-check-lg me-2"></i>Gem Ændringer
+                    </button>
+                </div>
+            </div>
+        </div>
+    </div>
 {% endblock %}
 
 {% block extra_js %}
@@ -379,8 +447,78 @@ function viewContact(contactId) {
 }
 
 function editContact(contactId) {
-    // TODO: Open edit modal
-    console.log('Edit contact:', contactId);
+    // Load contact data and open edit modal
+    loadContactForEdit(contactId);
+}
+
+async function loadContactForEdit(contactId) {
+    try {
+        const response = await fetch(`/api/v1/contacts/${contactId}`);
+        if (!response.ok) throw new Error('Kunne ikke indlæse kontakt');
+        
+        const contact = await response.json();
+        
+        // Fill form
+        document.getElementById('editContactId').value = contactId;
+        document.getElementById('editFirstNameInput').value = contact.first_name || '';
+        document.getElementById('editLastNameInput').value = contact.last_name || '';
+        document.getElementById('editEmailInput').value = contact.email || '';
+        document.getElementById('editPhoneInput').value = contact.phone || '';
+        document.getElementById('editMobileInput').value = contact.mobile || '';
+        document.getElementById('editTitleInput').value = contact.title || '';
+        document.getElementById('editDepartmentInput').value = contact.department || '';
+        document.getElementById('editIsActiveInput').checked = contact.is_active || false;
+        
+        // Show modal
+        const modal = new bootstrap.Modal(document.getElementById('editContactModal'));
+        modal.show();
+        
+    } catch (error) {
+        console.error('Failed to load contact:', error);
+        alert('Fejl: Kunne ikke indlæse kontakt');
+    }
+}
+
+async function saveEditContact() {
+    const contactId = document.getElementById('editContactId').value;
+    const firstName = document.getElementById('editFirstNameInput').value.trim();
+    const lastName = document.getElementById('editLastNameInput').value.trim();
+    
+    if (!firstName || !lastName) {
+        alert('Fornavn og efternavn er påkrævet');
+        return;
+    }
+    
+    try {
+        const response = await fetch(`/api/v1/contacts/${contactId}`, {
+            method: 'PUT',
+            headers: { 'Content-Type': 'application/json' },
+            body: JSON.stringify({
+                first_name: firstName,
+                last_name: lastName,
+                email: document.getElementById('editEmailInput').value || null,
+                phone: document.getElementById('editPhoneInput').value || null,
+                mobile: document.getElementById('editMobileInput').value || null,
+                title: document.getElementById('editTitleInput').value || null,
+                department: document.getElementById('editDepartmentInput').value || null,
+                is_active: document.getElementById('editIsActiveInput').checked
+            })
+        });
+        
+        if (!response.ok) {
+            const error = await response.json();
+            throw new Error(error.detail || 'Kunne ikke gemme kontakt');
+        }
+        
+        // Close modal and reload
+        const modal = bootstrap.Modal.getInstance(document.getElementById('editContactModal'));
+        modal.hide();
+        loadContacts();
+        
+    } catch (error) {
+        console.error('Failed to save contact:', error);
+        alert('Fejl: ' + error.message);
+    }
 }
 
 async function loadCompaniesForSelect() {

app/core/config.py

@@ -161,6 +161,24 @@ class Settings(BaseSettings):
     MATTERMOST_ENABLED: bool = False
     MATTERMOST_CHANNEL: str = ""
     
+    # Email Sending (SMTP) Configuration
+    EMAIL_SMTP_HOST: str = ""
+    EMAIL_SMTP_PORT: int = 587
+    EMAIL_SMTP_USER: str = ""
+    EMAIL_SMTP_PASSWORD: str = ""
+    EMAIL_SMTP_USE_TLS: bool = True
+    EMAIL_SMTP_FROM_ADDRESS: str = "noreply@bmcnetworks.dk"
+    EMAIL_SMTP_FROM_NAME: str = "BMC Hub"
+    
+    # Reminder System Configuration
+    REMINDERS_ENABLED: bool = False
+    REMINDERS_EMAIL_ENABLED: bool = False
+    REMINDERS_MATTERMOST_ENABLED: bool = False
+    REMINDERS_DRY_RUN: bool = True  # SAFETY: Log without sending if true
+    REMINDERS_CHECK_INTERVAL_MINUTES: int = 5
+    REMINDERS_MAX_PER_USER_PER_HOUR: int = 5
+    REMINDERS_QUEUE_BATCH_SIZE: int = 10
+    
     # Deployment Configuration (used by Docker/Podman)
     POSTGRES_USER: str = "bmc_hub"
     POSTGRES_PASSWORD: str = "bmc_hub"

app/jobs/check_reminders.py

@@ -0,0 +1,277 @@
+"""
+Reminder Scheduler Job
+Processes pending time-based reminders and queue-based trigger events
+Runs every 5 minutes (configurable)
+"""
+
+import logging
+from datetime import datetime, timedelta
+import json
+
+from app.core.config import settings
+from app.core.database import execute_query, execute_insert
+from app.services.reminder_notification_service import reminder_notification_service
+
+logger = logging.getLogger(__name__)
+
+
+async def check_reminders():
+    """
+    Main job: Check for pending reminders and trigger notifications
+    - Process time-based reminders (scheduled_at or next_check_at <= NOW())
+    - Process queued trigger events from database triggers
+    - Handle recurring reminders (calculate next_check_at)
+    - Respect rate limiting (max 5 per user per hour)
+    """
+    
+    if not settings.REMINDERS_ENABLED:
+        return
+    
+    try:
+        logger.info("🔔 Checking for pending reminders...")
+        
+        # Step 1: Process queued trigger events (status changes)
+        queue_count = await _process_reminder_queue()
+        
+        # Step 2: Process time-based reminders
+        time_based_count = await _process_time_based_reminders()
+        
+        logger.info(f"✅ Reminder check complete: {queue_count} queue events, {time_based_count} time-based")
+    
+    except Exception as e:
+        logger.error(f"❌ Reminder check failed: {e}")
+
+
+async def _process_reminder_queue():
+    """Process queued reminder events from status change triggers"""
+    
+    count = 0
+    batch_size = settings.REMINDERS_QUEUE_BATCH_SIZE
+    
+    try:
+        # Get pending queue events
+        query = """
+            SELECT 
+                q.id, q.reminder_id, q.sag_id, q.event_data,
+                r.title, r.message, r.priority,
+                r.recipient_user_ids, r.recipient_emails,
+                r.notify_mattermost, r.notify_email, r.notify_frontend,
+                r.override_user_preferences,
+                s.titel as case_title, c.name as customer_name,
+                s.status as case_status, s.deadline, s.ansvarlig_bruger_id
+            FROM v_pending_reminder_queue q
+            JOIN sag_reminders r ON q.reminder_id = r.id
+            JOIN sag_sager s ON q.sag_id = s.id
+            JOIN customers c ON s.customer_id = c.id
+            LIMIT %s
+        """
+        
+        events = execute_query(query, (batch_size,))
+        
+        for event in events:
+            try:
+                # Update queue status to processing
+                update_query = "UPDATE sag_reminder_queue SET status = 'processing' WHERE id = %s"
+                execute_insert(update_query, (event['id'],))
+                
+                # Get assigned user name
+                assigned_user = None
+                if event['ansvarlig_bruger_id']:
+                    user_query = "SELECT full_name FROM users WHERE id = %s"
+                    user = execute_query(user_query, (event['ansvarlig_bruger_id'],))
+                    assigned_user = user[0]['full_name'] if user else None
+                
+                # Send reminder
+                result = await reminder_notification_service.send_reminder(
+                    reminder_id=event['reminder_id'],
+                    sag_id=event['sag_id'],
+                    case_title=event['case_title'],
+                    customer_name=event['customer_name'],
+                    reminder_title=event['title'],
+                    reminder_message=event['message'],
+                    recipient_user_ids=event['recipient_user_ids'] or [],
+                    recipient_emails=event['recipient_emails'] or [],
+                    priority=event['priority'],
+                    notify_mattermost=event['notify_mattermost'],
+                    notify_email=event['notify_email'],
+                    notify_frontend=event['notify_frontend'],
+                    override_user_preferences=event['override_user_preferences'],
+                    case_status=event['case_status'],
+                    deadline=event['deadline'].isoformat() if event['deadline'] else None,
+                    assigned_user=assigned_user
+                )
+                
+                # Update queue status
+                if result['success']:
+                    status = 'sent'
+                    log_msg = None
+                elif result['rate_limited_users']:
+                    status = 'rate_limited'
+                    log_msg = f"Rate limited: {len(result['rate_limited_users'])} users"
+                else:
+                    status = 'failed'
+                    log_msg = ', '.join(result['errors'])[:500]
+                
+                update_query = """
+                    UPDATE sag_reminder_queue 
+                    SET status = %s, processed_at = CURRENT_TIMESTAMP, error_message = %s
+                    WHERE id = %s
+                """
+                execute_insert(update_query, (status, log_msg, event['id']))
+                
+                count += 1
+                logger.info(f"✅ Processed queue event {event['id']} (reminder {event['reminder_id']})")
+            
+            except Exception as e:
+                logger.error(f"❌ Failed to process queue event {event['id']}: {e}")
+                update_query = """
+                    UPDATE sag_reminder_queue 
+                    SET status = 'failed', error_message = %s, processed_at = CURRENT_TIMESTAMP
+                    WHERE id = %s
+                """
+                execute_insert(update_query, (str(e)[:500], event['id']))
+    
+    except Exception as e:
+        logger.error(f"❌ Error processing reminder queue: {e}")
+    
+    return count
+
+
+async def _process_time_based_reminders():
+    """Process time-based reminders with scheduling"""
+    
+    count = 0
+    batch_size = settings.REMINDERS_QUEUE_BATCH_SIZE
+    
+    try:
+        # Get pending time-based reminders
+        query = """
+            SELECT 
+                r.id, r.sag_id, r.title, r.message, r.priority,
+                r.recipient_user_ids, r.recipient_emails,
+                r.notify_mattermost, r.notify_email, r.notify_frontend,
+                r.override_user_preferences,
+                r.recurrence_type, r.recurrence_day_of_week, r.recurrence_day_of_month,
+                r.next_check_at,
+                s.titel as case_title, c.name as customer_name,
+                s.status as case_status, s.deadline, s.ansvarlig_bruger_id
+            FROM sag_reminders r
+            JOIN sag_sager s ON r.sag_id = s.id
+            JOIN customers c ON s.customer_id = c.id
+            WHERE r.is_active = true
+                AND r.deleted_at IS NULL
+                AND r.trigger_type = 'time_based'
+                AND r.next_check_at IS NOT NULL
+                AND r.next_check_at <= CURRENT_TIMESTAMP
+            ORDER BY r.priority DESC, r.next_check_at ASC
+            LIMIT %s
+        """
+        
+        reminders = execute_query(query, (batch_size,))
+        
+        for reminder in reminders:
+            try:
+                # Get assigned user name
+                assigned_user = None
+                if reminder['ansvarlig_bruger_id']:
+                    user_query = "SELECT full_name FROM users WHERE id = %s"
+                    user = execute_query(user_query, (reminder['ansvarlig_bruger_id'],))
+                    assigned_user = user[0]['full_name'] if user else None
+                
+                # Send reminder
+                result = await reminder_notification_service.send_reminder(
+                    reminder_id=reminder['id'],
+                    sag_id=reminder['sag_id'],
+                    case_title=reminder['case_title'],
+                    customer_name=reminder['customer_name'],
+                    reminder_title=reminder['title'],
+                    reminder_message=reminder['message'],
+                    recipient_user_ids=reminder['recipient_user_ids'] or [],
+                    recipient_emails=reminder['recipient_emails'] or [],
+                    priority=reminder['priority'],
+                    notify_mattermost=reminder['notify_mattermost'],
+                    notify_email=reminder['notify_email'],
+                    notify_frontend=reminder['notify_frontend'],
+                    override_user_preferences=reminder['override_user_preferences'],
+                    case_status=reminder['case_status'],
+                    deadline=reminder['deadline'].isoformat() if reminder['deadline'] else None,
+                    assigned_user=assigned_user
+                )
+                
+                # Calculate next check time for recurring reminders
+                next_check_at = _calculate_next_check(
+                    reminder['recurrence_type'],
+                    reminder['recurrence_day_of_week'],
+                    reminder['recurrence_day_of_month']
+                )
+                
+                # Update reminder
+                update_query = """
+                    UPDATE sag_reminders
+                    SET last_sent_at = CURRENT_TIMESTAMP,
+                        next_check_at = %s,
+                        updated_at = CURRENT_TIMESTAMP
+                    WHERE id = %s
+                """
+                execute_insert(update_query, (next_check_at, reminder['id']))
+                
+                count += 1
+                logger.info(f"✅ Processed reminder {reminder['id']} (next: {next_check_at})")
+            
+            except Exception as e:
+                logger.error(f"❌ Failed to process reminder {reminder['id']}: {e}")
+    
+    except Exception as e:
+        logger.error(f"❌ Error processing time-based reminders: {e}")
+    
+    return count
+
+
+def _calculate_next_check(recurrence_type: str, day_of_week: int = None, day_of_month: int = None):
+    """Calculate when reminder should be checked next"""
+    
+    now = datetime.now()
+    
+    if recurrence_type == 'once':
+        # One-time reminder - no next check
+        return None
+    
+    elif recurrence_type == 'daily':
+        # Next day at same time
+        return now + timedelta(days=1)
+    
+    elif recurrence_type == 'weekly':
+        # Same day next week
+        if day_of_week is not None:
+            # If specific day set, calculate days until that day
+            days_ahead = day_of_week - now.weekday()
+            if days_ahead <= 0:  # Target day already happened this week
+                days_ahead += 7
+            return now + timedelta(days=days_ahead)
+        else:
+            # Next week same day
+            return now + timedelta(days=7)
+    
+    elif recurrence_type == 'monthly':
+        # Same day next month
+        if day_of_month is not None:
+            try:
+                # Try to set day in next month
+                if now.month == 12:
+                    next_month = now.replace(year=now.year + 1, month=1, day=min(day_of_month, 28))
+                else:
+                    next_month = now.replace(month=now.month + 1, day=min(day_of_month, 28))
+                
+                if next_month <= now:
+                    # Already passed this month, go to next
+                    next_month = next_month + timedelta(days=28)
+                
+                return next_month
+            except ValueError:
+                # Invalid date (e.g., Feb 30), use last day of month
+                pass
+        
+        # Fallback: 30 days from now
+        return now + timedelta(days=30)
+    
+    return None

app/modules/sag/backend/reminders.py

@@ -0,0 +1,614 @@
+"""
+Reminder API Endpoints for Sag Module
+CRUD operations, user preferences, snooze/dismiss functionality
+"""
+
+import logging
+from typing import List, Optional
+from datetime import datetime, timedelta
+from fastapi import APIRouter, HTTPException, status, Depends, Request
+from pydantic import BaseModel, Field
+
+from app.core.database import execute_query, execute_insert
+from app.services.reminder_notification_service import reminder_notification_service
+
+logger = logging.getLogger(__name__)
+
+router = APIRouter()
+
+
+# ============================================================================
+# Helper Functions
+# ============================================================================
+
+def _get_user_id_from_request(request: Request) -> int:
+    """Extract user_id from request query params or raise 401"""
+    user_id = getattr(request.state, 'user_id', None)
+    if user_id is not None:
+        try:
+            return int(user_id)
+        except ValueError:
+            raise HTTPException(status_code=400, detail="Invalid user_id format")
+
+    user_id = request.query_params.get('user_id')
+    if user_id:
+        try:
+            return int(user_id)
+        except ValueError:
+            raise HTTPException(status_code=400, detail="Invalid user_id format")
+    
+    raise HTTPException(status_code=401, detail="User not authenticated - provide user_id query parameter")
+
+
+# ============================================================================
+# Pydantic Schemas
+# ============================================================================
+
+class UserNotificationPreferences(BaseModel):
+    """User notification preferences"""
+    notify_mattermost: bool = True
+    notify_email: bool = False
+    notify_frontend: bool = True
+    email_override: Optional[str] = None
+    quiet_hours_enabled: bool = False
+    quiet_hours_start: Optional[str] = None  # HH:MM format
+    quiet_hours_end: Optional[str] = None    # HH:MM format
+
+
+class ReminderCreate(BaseModel):
+    """Create reminder request"""
+    title: str = Field(..., min_length=3, max_length=255)
+    message: Optional[str] = None
+    priority: str = Field(default="normal", pattern="^(low|normal|high|urgent)$")
+    trigger_type: str = Field(pattern="^(status_change|deadline_approaching|time_based)$")
+    trigger_config: dict  # JSON config for trigger
+    recipient_user_ids: List[int] = []
+    recipient_emails: List[str] = []
+    notify_mattermost: Optional[bool] = None
+    notify_email: Optional[bool] = None
+    notify_frontend: Optional[bool] = None
+    override_user_preferences: bool = False
+    recurrence_type: str = Field(default="once", pattern="^(once|daily|weekly|monthly)$")
+    recurrence_day_of_week: Optional[int] = None  # 0-6 for weekly
+    recurrence_day_of_month: Optional[int] = None  # 1-31 for monthly
+    scheduled_at: Optional[datetime] = None
+
+
+class ReminderUpdate(BaseModel):
+    """Update reminder request"""
+    title: Optional[str] = None
+    message: Optional[str] = None
+    priority: Optional[str] = None
+    notify_mattermost: Optional[bool] = None
+    notify_email: Optional[bool] = None
+    notify_frontend: Optional[bool] = None
+    override_user_preferences: Optional[bool] = None
+    is_active: Optional[bool] = None
+
+
+class ReminderResponse(BaseModel):
+    """Reminder response"""
+    id: int
+    sag_id: int
+    title: str
+    message: Optional[str]
+    priority: str
+    trigger_type: str
+    recurrence_type: str
+    is_active: bool
+    next_check_at: Optional[datetime]
+    last_sent_at: Optional[datetime]
+    created_at: datetime
+
+
+class ReminderProfileResponse(BaseModel):
+    """Reminder response for profile list"""
+    id: int
+    sag_id: int
+    title: str
+    message: Optional[str]
+    priority: str
+    trigger_type: str
+    recurrence_type: str
+    is_active: bool
+    next_check_at: Optional[datetime]
+    last_sent_at: Optional[datetime]
+    created_at: datetime
+    case_title: Optional[str]
+    customer_name: Optional[str]
+
+
+class ReminderLogResponse(BaseModel):
+    """Reminder execution log"""
+    id: int
+    reminder_id: Optional[int]
+    sag_id: int
+    status: str
+    triggered_at: datetime
+    channels_used: List[str]
+
+
+class SnoozeRequest(BaseModel):
+    """Snooze reminder request"""
+    duration_minutes: int = Field(..., ge=15, le=1440)  # 15 min to 24 hours
+
+
+class DismissRequest(BaseModel):
+    """Dismiss reminder request"""
+    reason: Optional[str] = None
+
+
+# ============================================================================
+# User Preferences Endpoints
+# ============================================================================
+
+@router.get("/api/v1/users/me/notification-preferences", response_model=UserNotificationPreferences)
+async def get_user_notification_preferences(request: Request):
+    """Get current user's notification preferences"""
+    user_id = _get_user_id_from_request(request)
+    
+    query = """
+        SELECT 
+            notify_mattermost, notify_email, notify_frontend,
+            email_override, quiet_hours_enabled, quiet_hours_start, quiet_hours_end
+        FROM user_notification_preferences
+        WHERE user_id = %s
+    """
+    
+    result = execute_query(query, (user_id,))
+    
+    if result:
+        r = result[0]
+        return UserNotificationPreferences(
+            notify_mattermost=r.get('notify_mattermost', True),
+            notify_email=r.get('notify_email', False),
+            notify_frontend=r.get('notify_frontend', True),
+            email_override=r.get('email_override'),
+            quiet_hours_enabled=r.get('quiet_hours_enabled', False),
+            quiet_hours_start=r.get('quiet_hours_start'),
+            quiet_hours_end=r.get('quiet_hours_end')
+        )
+    
+    # Return defaults
+    return UserNotificationPreferences()
+
+
+@router.patch("/api/v1/users/me/notification-preferences")
+async def update_user_notification_preferences(
+    request: Request,
+    preferences: UserNotificationPreferences
+):
+    """Update user notification preferences"""
+    user_id = _get_user_id_from_request(request)
+    
+    # Check if preferences exist
+    check_query = "SELECT id FROM user_notification_preferences WHERE user_id = %s"
+    exists = execute_query(check_query, (user_id,))
+    
+    try:
+        if exists:
+            # Update existing
+            query = """
+                UPDATE user_notification_preferences
+                SET notify_mattermost = %s,
+                    notify_email = %s,
+                    notify_frontend = %s,
+                    email_override = %s,
+                    quiet_hours_enabled = %s,
+                    quiet_hours_start = %s,
+                    quiet_hours_end = %s,
+                    updated_at = CURRENT_TIMESTAMP
+                WHERE user_id = %s
+                RETURNING id
+            """
+            
+            execute_insert(query, (
+                preferences.notify_mattermost,
+                preferences.notify_email,
+                preferences.notify_frontend,
+                preferences.email_override,
+                preferences.quiet_hours_enabled,
+                preferences.quiet_hours_start,
+                preferences.quiet_hours_end,
+                user_id
+            ))
+        else:
+            # Create new
+            query = """
+                INSERT INTO user_notification_preferences (
+                    user_id, notify_mattermost, notify_email, notify_frontend,
+                    email_override, quiet_hours_enabled, quiet_hours_start, quiet_hours_end
+                )
+                VALUES (%s, %s, %s, %s, %s, %s, %s, %s)
+                RETURNING id
+            """
+            
+            execute_insert(query, (
+                user_id,
+                preferences.notify_mattermost,
+                preferences.notify_email,
+                preferences.notify_frontend,
+                preferences.email_override,
+                preferences.quiet_hours_enabled,
+                preferences.quiet_hours_start,
+                preferences.quiet_hours_end
+            ))
+        
+        logger.info(f"✅ Updated notification preferences for user {user_id}")
+        return {"success": True, "message": "Preferences updated"}
+    
+    except Exception as e:
+        logger.error(f"❌ Error updating preferences: {e}")
+        raise HTTPException(status_code=500, detail=str(e))
+
+
+# ============================================================================
+# Reminder CRUD Endpoints
+# ============================================================================
+
+@router.get("/api/v1/sag/{sag_id}/reminders", response_model=List[ReminderResponse])
+async def list_sag_reminders(sag_id: int):
+    """List all reminders for a case"""
+    
+    query = """
+        SELECT id, sag_id, title, message, priority, trigger_type, 
+               recurrence_type, is_active, next_check_at, last_sent_at, created_at
+        FROM sag_reminders
+        WHERE sag_id = %s AND deleted_at IS NULL
+        ORDER BY created_at DESC
+    """
+    
+    results = execute_query(query, (sag_id,))
+    
+    return [
+        ReminderResponse(
+            id=r['id'],
+            sag_id=r['sag_id'],
+            title=r['title'],
+            message=r['message'],
+            priority=r['priority'],
+            trigger_type=r['trigger_type'],
+            recurrence_type=r['recurrence_type'],
+            is_active=r['is_active'],
+            next_check_at=r['next_check_at'],
+            last_sent_at=r['last_sent_at'],
+            created_at=r['created_at']
+        )
+        for r in results
+    ]
+
+
+@router.get("/api/v1/reminders/my", response_model=List[ReminderProfileResponse])
+async def list_my_reminders(request: Request):
+    """List reminders for the authenticated user"""
+    user_id = _get_user_id_from_request(request)
+
+    query = """
+        SELECT r.id, r.sag_id, r.title, r.message, r.priority, r.trigger_type,
+               r.recurrence_type, r.is_active, r.next_check_at, r.last_sent_at, r.created_at,
+               s.titel as case_title, c.name as customer_name
+        FROM sag_reminders r
+        LEFT JOIN sag_sager s ON s.id = r.sag_id
+        LEFT JOIN customers c ON c.id = s.customer_id
+        WHERE r.deleted_at IS NULL
+          AND %s = ANY(r.recipient_user_ids)
+        ORDER BY r.created_at DESC
+    """
+
+    results = execute_query(query, (user_id,))
+
+    return [
+        ReminderProfileResponse(
+            id=r['id'],
+            sag_id=r['sag_id'],
+            title=r['title'],
+            message=r['message'],
+            priority=r['priority'],
+            trigger_type=r['trigger_type'],
+            recurrence_type=r['recurrence_type'],
+            is_active=r['is_active'],
+            next_check_at=r['next_check_at'],
+            last_sent_at=r['last_sent_at'],
+            created_at=r['created_at'],
+            case_title=r.get('case_title'),
+            customer_name=r.get('customer_name')
+        )
+        for r in results
+    ]
+
+
+@router.post("/api/v1/sag/{sag_id}/reminders", response_model=ReminderResponse)
+async def create_sag_reminder(sag_id: int, request: Request, reminder: ReminderCreate):
+    """Create a new reminder for a case"""
+    user_id = _get_user_id_from_request(request)
+    
+    # Verify case exists
+    case_query = "SELECT id FROM sag_sager WHERE id = %s"
+    case = execute_query(case_query, (sag_id,))
+    if not case:
+        raise HTTPException(status_code=404, detail=f"Case #{sag_id} not found")
+    
+    # Calculate next_check_at based on trigger type
+    next_check_at = None
+    if reminder.trigger_type == 'time_based' and reminder.scheduled_at:
+        next_check_at = reminder.scheduled_at
+    elif reminder.trigger_type == 'deadline_approaching':
+        next_check_at = datetime.now() + timedelta(days=1)  # Check daily
+    
+    try:
+        import json
+        query = """
+            INSERT INTO sag_reminders (
+                sag_id, title, message, priority, trigger_type, trigger_config,
+                recipient_user_ids, recipient_emails,
+                notify_mattermost, notify_email, notify_frontend,
+                override_user_preferences,
+                recurrence_type, recurrence_day_of_week, recurrence_day_of_month,
+                scheduled_at, next_check_at,
+                is_active, created_by_user_id
+            )
+            VALUES (
+                %s, %s, %s, %s, %s, %s,
+                %s, %s,
+                %s, %s, %s,
+                %s,
+                %s, %s, %s,
+                %s, %s,
+                true, %s
+            )
+            RETURNING id, sag_id, title, message, priority, trigger_type,
+                      recurrence_type, is_active, next_check_at, last_sent_at, created_at
+        """
+        
+        result = execute_insert(query, (
+            sag_id, reminder.title, reminder.message, reminder.priority,
+            reminder.trigger_type, json.dumps(reminder.trigger_config),
+            reminder.recipient_user_ids, reminder.recipient_emails,
+            reminder.notify_mattermost, reminder.notify_email, reminder.notify_frontend,
+            reminder.override_user_preferences,
+            reminder.recurrence_type, reminder.recurrence_day_of_week, reminder.recurrence_day_of_month,
+            reminder.scheduled_at, next_check_at,
+            user_id
+        ))
+        
+        if not result:
+            raise HTTPException(status_code=500, detail="Failed to create reminder")
+        
+        raw_row = result[0] if isinstance(result, list) else result
+        if isinstance(raw_row, dict):
+            r = raw_row
+        else:
+            reminder_id = int(raw_row)
+            fetch_query = """
+                SELECT id, sag_id, title, message, priority, trigger_type,
+                       recurrence_type, is_active, next_check_at, last_sent_at, created_at
+                FROM sag_reminders
+                WHERE id = %s
+            """
+            fetched = execute_query(fetch_query, (reminder_id,))
+            if not fetched:
+                raise HTTPException(status_code=500, detail="Failed to fetch reminder after creation")
+            r = fetched[0]
+
+        logger.info(f"✅ Reminder created for case #{sag_id} by user {user_id}")
+
+        return ReminderResponse(
+            id=r['id'],
+            sag_id=r['sag_id'],
+            title=r['title'],
+            message=r['message'],
+            priority=r['priority'],
+            trigger_type=r['trigger_type'],
+            recurrence_type=r['recurrence_type'],
+            is_active=r['is_active'],
+            next_check_at=r['next_check_at'],
+            last_sent_at=r['last_sent_at'],
+            created_at=r['created_at']
+        )
+    
+    except Exception as e:
+        logger.error(f"❌ Error creating reminder: {e}")
+        raise HTTPException(status_code=500, detail=str(e))
+
+
+@router.patch("/api/v1/sag/reminders/{reminder_id}")
+async def update_sag_reminder(reminder_id: int, update: ReminderUpdate):
+    """Update a reminder"""
+    
+    # Build update query dynamically
+    updates = []
+    params = []
+    
+    if update.title is not None:
+        updates.append("title = %s")
+        params.append(update.title)
+    
+    if update.message is not None:
+        updates.append("message = %s")
+        params.append(update.message)
+    
+    if update.priority is not None:
+        updates.append("priority = %s")
+        params.append(update.priority)
+    
+    if update.notify_mattermost is not None:
+        updates.append("notify_mattermost = %s")
+        params.append(update.notify_mattermost)
+    
+    if update.notify_email is not None:
+        updates.append("notify_email = %s")
+        params.append(update.notify_email)
+    
+    if update.notify_frontend is not None:
+        updates.append("notify_frontend = %s")
+        params.append(update.notify_frontend)
+    
+    if update.override_user_preferences is not None:
+        updates.append("override_user_preferences = %s")
+        params.append(update.override_user_preferences)
+    
+    if update.is_active is not None:
+        updates.append("is_active = %s")
+        params.append(update.is_active)
+    
+    if not updates:
+        raise HTTPException(status_code=400, detail="No fields to update")
+    
+    updates.append("updated_at = CURRENT_TIMESTAMP")
+    params.append(reminder_id)
+    
+    try:
+        query = f"""
+            UPDATE sag_reminders
+            SET {', '.join(updates)}
+            WHERE id = %s
+            RETURNING id
+        """
+        
+        result = execute_insert(query, tuple(params))
+        if not result:
+            raise HTTPException(status_code=404, detail="Reminder not found")
+        
+        logger.info(f"✅ Reminder {reminder_id} updated")
+        return {"success": True, "message": "Reminder updated"}
+    
+    except Exception as e:
+        logger.error(f"❌ Error updating reminder: {e}")
+        raise HTTPException(status_code=500, detail=str(e))
+
+
+@router.delete("/api/v1/sag/reminders/{reminder_id}")
+async def delete_sag_reminder(reminder_id: int):
+    """Soft-delete a reminder"""
+    
+    try:
+        query = """
+            UPDATE sag_reminders
+            SET deleted_at = CURRENT_TIMESTAMP, is_active = false
+            WHERE id = %s
+            RETURNING id
+        """
+        
+        result = execute_insert(query, (reminder_id,))
+        if not result:
+            raise HTTPException(status_code=404, detail="Reminder not found")
+        
+        logger.info(f"✅ Reminder {reminder_id} deleted")
+        return {"success": True, "message": "Reminder deleted"}
+    
+    except Exception as e:
+        logger.error(f"❌ Error deleting reminder: {e}")
+        raise HTTPException(status_code=500, detail=str(e))
+
+
+# ============================================================================
+# Reminder Interaction Endpoints
+# ============================================================================
+
+@router.post("/api/v1/sag/reminders/{reminder_id}/snooze")
+async def snooze_reminder(reminder_id: int, request: Request, snooze_request: SnoozeRequest):
+    """Snooze a reminder for specified minutes"""
+    user_id = _get_user_id_from_request(request)
+    
+    snooze_until = datetime.now() + timedelta(minutes=snooze_request.duration_minutes)
+    
+    try:
+        query = """
+            INSERT INTO sag_reminder_logs (
+                reminder_id, sag_id, user_id, status, snoozed_until, snoozed_by_user_id, triggered_at
+            )
+            SELECT id, sag_id, %s, 'snoozed', %s, %s, CURRENT_TIMESTAMP
+            FROM sag_reminders
+            WHERE id = %s
+            RETURNING id
+        """
+        
+        result = execute_insert(query, (user_id, snooze_until, user_id, reminder_id))
+        if not result:
+            raise HTTPException(status_code=404, detail="Reminder not found")
+        
+        logger.info(f"✅ Reminder {reminder_id} snoozed until {snooze_until}")
+        return {
+            "success": True,
+            "message": f"Reminder snoozed for {snooze_request.duration_minutes} minutes",
+            "snoozed_until": snooze_until
+        }
+    
+    except Exception as e:
+        logger.error(f"❌ Error snoozing reminder: {e}")
+        raise HTTPException(status_code=500, detail=str(e))
+
+
+@router.post("/api/v1/sag/reminders/{reminder_id}/dismiss")
+async def dismiss_reminder(reminder_id: int, request: Request, dismiss_request: DismissRequest):
+    """Dismiss a reminder"""
+    user_id = _get_user_id_from_request(request)
+    
+    try:
+        query = """
+            INSERT INTO sag_reminder_logs (
+                reminder_id, sag_id, user_id, status, dismissed_at, dismissed_by_user_id, triggered_at
+            )
+            SELECT id, sag_id, %s, 'dismissed', CURRENT_TIMESTAMP, %s, CURRENT_TIMESTAMP
+            FROM sag_reminders
+            WHERE id = %s
+            RETURNING id
+        """
+        
+        result = execute_insert(query, (user_id, user_id, reminder_id))
+        if not result:
+            raise HTTPException(status_code=404, detail="Reminder not found")
+        
+        logger.info(f"✅ Reminder {reminder_id} dismissed by user {user_id}")
+        return {"success": True, "message": "Reminder dismissed"}
+    
+    except Exception as e:
+        logger.error(f"❌ Error dismissing reminder: {e}")
+        raise HTTPException(status_code=500, detail=str(e))
+
+
+@router.get("/api/v1/reminders/pending/me")
+async def get_pending_reminders(request: Request):
+    """Get pending reminders for current user (for frontend polling)"""
+    user_id = _get_user_id_from_request(request)
+    
+    query = """
+        SELECT 
+            r.id, r.sag_id, r.title, r.message, r.priority,
+            s.titel as case_title, c.name as customer_name,
+            l.id as log_id, l.snoozed_until, l.status as log_status
+        FROM sag_reminders r
+        JOIN sag_sager s ON r.sag_id = s.id
+        JOIN customers c ON s.customer_id = c.id
+        LEFT JOIN LATERAL (
+            SELECT id, snoozed_until, status, triggered_at
+            FROM sag_reminder_logs
+            WHERE reminder_id = r.id AND user_id = %s
+            ORDER BY triggered_at DESC
+            LIMIT 1
+        ) l ON true
+        WHERE r.is_active = true
+            AND r.deleted_at IS NULL
+            AND r.next_check_at <= CURRENT_TIMESTAMP
+            AND %s = ANY(r.recipient_user_ids)
+            AND (l.snoozed_until IS NULL OR l.snoozed_until < CURRENT_TIMESTAMP)
+            AND (l.status IS NULL OR l.status != 'dismissed')
+        ORDER BY r.priority DESC, r.next_check_at ASC
+        LIMIT 5
+    """
+    
+    try:
+        results = execute_query(query, (user_id, user_id))
+        return [{
+            'id': r['id'],
+            'sag_id': r['sag_id'],
+            'title': r['title'],
+            'message': r['message'],
+            'priority': r['priority'],
+            'case_title': r['case_title'],
+            'customer_name': r['customer_name']
+        } for r in results]
+    
+    except Exception as e:
+        logger.error(f"❌ Error fetching pending reminders: {e}")
+        raise HTTPException(status_code=500, detail=str(e))

app/modules/sag/backend/router.py

@@ -132,8 +132,8 @@ async def create_sag(data: dict):
 
         query = """
             INSERT INTO sag_sager 
-            (titel, beskrivelse, template_key, status, customer_id, ansvarlig_bruger_id, created_by_user_id, deadline)
-            VALUES (%s, %s, %s, %s, %s, %s, %s, %s)
+            (titel, beskrivelse, template_key, status, customer_id, ansvarlig_bruger_id, created_by_user_id, deadline, deferred_until, deferred_until_case_id, deferred_until_status)
+            VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s, %s, %s)
             RETURNING *
         """
         params = (
@@ -145,6 +145,9 @@ async def create_sag(data: dict):
             data.get("ansvarlig_bruger_id"),
             data.get("created_by_user_id", 1),
             data.get("deadline"),
+            data.get("deferred_until"),
+            data.get("deferred_until_case_id"),
+            data.get("deferred_until_status"),
         )
         
         result = execute_query(query, params)
@@ -171,6 +174,44 @@ async def get_sag(sag_id: int):
         logger.error("❌ Error getting case: %s", e)
         raise HTTPException(status_code=500, detail="Failed to get case")
 
+
+@router.get("/sag/{sag_id}/modules")
+async def get_case_module_prefs(sag_id: int):
+    """Get module visibility preferences for a case."""
+    try:
+        query = "SELECT module_key, is_enabled FROM sag_module_prefs WHERE sag_id = %s"
+        prefs = execute_query(query, (sag_id,))
+        return prefs or []
+    except Exception as e:
+        logger.error("❌ Error getting module prefs: %s", e)
+        raise HTTPException(status_code=500, detail="Failed to get module prefs")
+
+
+@router.post("/sag/{sag_id}/modules")
+async def set_case_module_pref(sag_id: int, data: dict):
+    """Set module visibility preference for a case."""
+    try:
+        module_key = data.get("module_key")
+        is_enabled = data.get("is_enabled")
+
+        if not module_key or is_enabled is None:
+            raise HTTPException(status_code=400, detail="module_key and is_enabled are required")
+
+        query = """
+            INSERT INTO sag_module_prefs (sag_id, module_key, is_enabled)
+            VALUES (%s, %s, %s)
+            ON CONFLICT (sag_id, module_key)
+            DO UPDATE SET is_enabled = EXCLUDED.is_enabled
+            RETURNING module_key, is_enabled
+        """
+        result = execute_query(query, (sag_id, module_key, bool(is_enabled)))
+        return result[0] if result else {"module_key": module_key, "is_enabled": bool(is_enabled)}
+    except HTTPException:
+        raise
+    except Exception as e:
+        logger.error("❌ Error setting module pref: %s", e)
+        raise HTTPException(status_code=500, detail="Failed to set module pref")
+
 @router.patch("/sag/{sag_id}")
 async def update_sag(sag_id: int, updates: dict):
     """Update a case."""
@@ -181,7 +222,7 @@ async def update_sag(sag_id: int, updates: dict):
             raise HTTPException(status_code=404, detail="Case not found")
         
         # Build dynamic update query
-        allowed_fields = ["titel", "beskrivelse", "template_key", "status", "ansvarlig_bruger_id", "deadline"]
+        allowed_fields = ["titel", "beskrivelse", "template_key", "status", "ansvarlig_bruger_id", "deadline", "deferred_until", "deferred_until_case_id", "deferred_until_status"]
         set_clauses = []
         params = []
         
@@ -473,9 +514,25 @@ async def list_case_contacts(sag_id: int):
     """List contacts associated with a case."""
     try:
         query = """
-            SELECT sk.*, c.first_name, c.last_name, c.email, c.phone
+            SELECT
+                sk.*,
+                c.first_name,
+                c.last_name,
+                c.email,
+                c.phone,
+                c.mobile,
+                c.title,
+                company.customer_name
             FROM sag_kontakter sk
             JOIN contacts c ON sk.contact_id = c.id
+            LEFT JOIN LATERAL (
+                SELECT cu.name AS customer_name
+                FROM contact_companies cc
+                JOIN customers cu ON cu.id = cc.customer_id
+                WHERE cc.contact_id = c.id
+                ORDER BY cc.is_primary DESC, cu.name
+                LIMIT 1
+            ) company ON TRUE
             WHERE sk.sag_id = %s AND sk.deleted_at IS NULL
         """
         result = execute_query(query, (sag_id,))
@@ -492,6 +549,7 @@ async def add_case_contact(sag_id: int, data: dict):
             raise HTTPException(status_code=400, detail="contact_id is required")
         
         role = data.get("role", "Kontakt")
+        is_primary = bool(data.get("is_primary", False))
         
         # Check if already exists
         check = execute_query(
@@ -501,12 +559,18 @@ async def add_case_contact(sag_id: int, data: dict):
         if check:
             return check[0] # Already linked
             
+        if is_primary:
+            execute_update(
+                "UPDATE sag_kontakter SET is_primary = FALSE WHERE sag_id = %s",
+                (sag_id,)
+            )
+
         query = """
-            INSERT INTO sag_kontakter (sag_id, contact_id, role)
-            VALUES (%s, %s, %s)
+            INSERT INTO sag_kontakter (sag_id, contact_id, role, is_primary)
+            VALUES (%s, %s, %s, %s)
             RETURNING *
         """
-        result = execute_query(query, (sag_id, data["contact_id"], role))
+        result = execute_query(query, (sag_id, data["contact_id"], role, is_primary))
         
         if result:
             logger.info("✅ Contact added to case %s: %s", sag_id, data["contact_id"])
@@ -536,6 +600,58 @@ async def remove_case_contact(sag_id: int, contact_id: int):
         raise HTTPException(status_code=500, detail="Failed to remove case contact")
 
 
+@router.patch("/sag/{sag_id}/contacts/{contact_id}")
+async def update_case_contact(sag_id: int, contact_id: int, data: dict):
+    """Update role or primary status for a case contact."""
+    try:
+        existing = execute_query(
+            "SELECT id FROM sag_kontakter WHERE sag_id = %s AND contact_id = %s AND deleted_at IS NULL",
+            (sag_id, contact_id)
+        )
+        if not existing:
+            raise HTTPException(status_code=404, detail="Contact link not found")
+
+        role = data.get("role")
+        is_primary = data.get("is_primary")
+
+        updates = []
+        params = []
+
+        if role is not None:
+            updates.append("role = %s")
+            params.append(role)
+
+        if is_primary is not None:
+            if bool(is_primary):
+                execute_update(
+                    "UPDATE sag_kontakter SET is_primary = FALSE WHERE sag_id = %s",
+                    (sag_id,)
+                )
+            updates.append("is_primary = %s")
+            params.append(bool(is_primary))
+
+        if not updates:
+            raise HTTPException(status_code=400, detail="No fields to update")
+
+        params.extend([sag_id, contact_id])
+        query = f"""
+            UPDATE sag_kontakter
+            SET {', '.join(updates)}
+            WHERE sag_id = %s AND contact_id = %s
+            RETURNING *
+        """
+
+        result = execute_query(query, tuple(params))
+        if result:
+            return result[0]
+        raise HTTPException(status_code=500, detail="Failed to update contact")
+    except HTTPException:
+        raise
+    except Exception as e:
+        logger.error("❌ Error updating case contact: %s", e)
+        raise HTTPException(status_code=500, detail="Failed to update contact")
+
+
 # ============================================================================
 # HARDWARE - Placeholder endpoints for frontend compatibility
 # ============================================================================
@@ -1187,8 +1303,12 @@ async def upload_sag_files(sag_id: int, files: List[UploadFile] = File(...)):
     return saved_files
 
 @router.get("/sag/{sag_id}/files/{file_id}")
-async def download_sag_file(sag_id: int, file_id: int):
-    """Download a specific file."""
+async def download_sag_file(sag_id: int, file_id: int, download: bool = False):
+    """Download or preview a specific file.
+    
+    Args:
+        download: If True, force download. If False (default), display inline in browser.
+    """
     query = "SELECT * FROM sag_files WHERE id = %s AND sag_id = %s"
     result = execute_query(query, (file_id, sag_id))
     
@@ -1200,11 +1320,19 @@ async def download_sag_file(sag_id: int, file_id: int):
     
     if not path.exists():
         raise HTTPException(status_code=404, detail="File lost on server")
+    
+    # Determine content disposition
+    headers = {}
+    if download:
+        headers["Content-Disposition"] = f'attachment; filename="{file_data["filename"]}"'
+    else:
+        headers["Content-Disposition"] = f'inline; filename="{file_data["filename"]}"'
         
     return FileResponse(
         path=path, 
         filename=file_data["filename"],
-        media_type=file_data.get("content_type", "application/octet-stream")
+        media_type=file_data.get("content_type", "application/octet-stream"),
+        headers=headers
     )
 
 @router.delete("/sag/{sag_id}/files/{file_id}")

app/modules/sag/frontend/views.py

@@ -17,6 +17,7 @@ async def sager_liste(
     status: str = Query(None),
     tag: str = Query(None),
     customer_id: int = Query(None),
+    include_deferred: bool = Query(False),
 ):
     """Display list of all cases."""
     try:
@@ -34,9 +35,14 @@ async def sager_liste(
                 LIMIT 1
             ) cc_first ON true
             LEFT JOIN contacts cont ON cc_first.contact_id = cont.id
+            LEFT JOIN sag_sager ds ON ds.id = s.deferred_until_case_id
             WHERE s.deleted_at IS NULL
         """
         params = []
+
+        if not include_deferred:
+            query += " AND (s.deferred_until IS NULL OR s.deferred_until <= NOW())"
+            query += " AND (s.deferred_until_case_id IS NULL OR s.deferred_until_status IS NULL OR ds.status = s.deferred_until_status)"
         
         if status:
             query += " AND s.status = %s"
@@ -94,6 +100,10 @@ async def sager_liste(
         # Fetch all distinct statuses and tags for filters
         statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
         all_tags = execute_query("SELECT DISTINCT tag_navn FROM sag_tags WHERE deleted_at IS NULL ORDER BY tag_navn", ())
+
+        toggle_include_deferred_url = str(
+            request.url.include_query_params(include_deferred="0" if include_deferred else "1")
+        )
         
         return templates.TemplateResponse("modules/sag/templates/index.html", {
             "request": request,
@@ -104,6 +114,8 @@ async def sager_liste(
             "all_tags": [t['tag_navn'] for t in all_tags],
             "current_status": status,
             "current_tag": tag,
+            "include_deferred": include_deferred,
+            "toggle_include_deferred_url": toggle_include_deferred_url,
         })
     except Exception as e:
         logger.error("❌ Error displaying case list: %s", e)
@@ -257,23 +269,36 @@ async def sag_detaljer(request: Request, sag_id: int):
             customer_result = execute_query(customer_query, (sag['customer_id'],))
             if customer_result:
                 customer = customer_result[0]
-                
-                # Fetch hovedkontakt (primary contact) for customer via contact_companies
-                kontakt_query = """
-                    SELECT c.* 
-                    FROM contacts c
-                    JOIN contact_companies cc ON c.id = cc.contact_id
-                    WHERE cc.customer_id = %s 
-                    ORDER BY cc.is_primary DESC, c.id ASC 
-                    LIMIT 1
-                """
-                kontakt_result = execute_query(kontakt_query, (sag['customer_id'],))
-                if kontakt_result:
-                    hovedkontakt = kontakt_result[0]
 
-            # Fetch prepaid cards for customer
-            # Cast remaining_hours to float to avoid Jinja formatting issues with Decimal
-            # DEBUG: Logging customer ID
+        # Fetch hovedkontakt (primary contact) for case via sag_kontakter
+        kontakt_query = """
+            SELECT c.*
+            FROM contacts c
+            JOIN sag_kontakter sk ON c.id = sk.contact_id
+            WHERE sk.sag_id = %s AND sk.deleted_at IS NULL AND sk.is_primary = TRUE
+            LIMIT 1
+        """
+        kontakt_result = execute_query(kontakt_query, (sag_id,))
+        if kontakt_result:
+            hovedkontakt = kontakt_result[0]
+        else:
+            fallback_query = """
+                SELECT c.*
+                FROM contacts c
+                JOIN sag_kontakter sk ON c.id = sk.contact_id
+                WHERE sk.sag_id = %s AND sk.deleted_at IS NULL
+                ORDER BY sk.created_at ASC
+                LIMIT 1
+            """
+            fallback_result = execute_query(fallback_query, (sag_id,))
+            if fallback_result:
+                hovedkontakt = fallback_result[0]
+
+        # Fetch prepaid cards for customer
+        # Cast remaining_hours to float to avoid Jinja formatting issues with Decimal
+        # DEBUG: Logging customer ID
+        prepaid_cards = []
+        if sag.get('customer_id'):
             cid = sag.get('customer_id')
             logger.info(f"🔎 Looking up prepaid cards for Sag {sag_id}, Customer ID: {cid} (Type: {type(cid)})")
             
@@ -287,8 +312,6 @@ async def sag_detaljer(request: Request, sag_id: int):
             """
             prepaid_cards = execute_query(pc_query, (cid,))
             logger.info(f"💳 Found {len(prepaid_cards)} prepaid cards for customer {cid}")
-        else:
-            prepaid_cards = []
 
         # Fetch Nextcloud Instance for this customer
         nextcloud_instance = None
@@ -300,9 +323,24 @@ async def sag_detaljer(request: Request, sag_id: int):
 
         # Fetch linked contacts
         contacts_query = """
-            SELECT sk.*, c.first_name || ' ' || c.last_name as contact_name, c.email as contact_email
+            SELECT
+                sk.*,
+                c.first_name || ' ' || c.last_name as contact_name,
+                c.email as contact_email,
+                c.phone,
+                c.mobile,
+                c.title,
+                company.customer_name
             FROM sag_kontakter sk
             JOIN contacts c ON sk.contact_id = c.id
+            LEFT JOIN LATERAL (
+                SELECT cu.name AS customer_name
+                FROM contact_companies cc
+                JOIN customers cu ON cu.id = cc.customer_id
+                WHERE cc.contact_id = c.id
+                ORDER BY cc.is_primary DESC, cu.name
+                LIMIT 1
+            ) company ON TRUE
             WHERE sk.sag_id = %s AND sk.deleted_at IS NULL
         """
         contacts = execute_query(contacts_query, (sag_id,))
@@ -334,6 +372,23 @@ async def sag_detaljer(request: Request, sag_id: int):
         is_nextcloud = any(t['tag_navn'] and t['tag_navn'].strip().lower() == 'nextcloud' for t in tags)
         logger.info(f"is_nextcloud result: {is_nextcloud}")
 
+        related_case_options = []
+        try:
+            related_ids = set()
+            for rel in relationer or []:
+                related_ids.add(rel["kilde_sag_id"])
+                related_ids.add(rel["målsag_id"])
+            related_ids.discard(sag_id)
+            if related_ids:
+                placeholders = ",".join(["%s"] * len(related_ids))
+                related_query = f"SELECT id, titel, status FROM sag_sager WHERE id IN ({placeholders}) AND deleted_at IS NULL"
+                related_case_options = execute_query(related_query, tuple(related_ids))
+        except Exception as e:
+            logger.error("❌ Error building related case options: %s", e)
+            related_case_options = []
+
+        statuses = execute_query("SELECT DISTINCT status FROM sag_sager WHERE deleted_at IS NULL ORDER BY status", ())
+
         return templates.TemplateResponse("modules/sag/templates/detail.html", {
             "request": request,
             "case": sag,
@@ -351,6 +406,8 @@ async def sag_detaljer(request: Request, sag_id: int):
             "time_entries": time_entries,
             "is_nextcloud": is_nextcloud,
             "nextcloud_instance": nextcloud_instance,
+            "related_case_options": related_case_options,
+            "status_options": [s["status"] for s in statuses],
         })
     except HTTPException:
         raise

app/modules/sag/templates/index.html

@@ -298,6 +298,9 @@
                 <option value="all">Alle typer</option>
             </select>
         </div>
+        <a class="btn btn-sm btn-outline-secondary" href="{{ toggle_include_deferred_url }}">
+            {% if include_deferred %}Skjul udsatte{% else %}Vis udsatte{% endif %}
+        </a>
     </div>
     
     <!-- Table -->
@@ -312,6 +315,7 @@
                     <th style="width: 180px;">Kunde</th>
                     <th style="width: 150px;">Hovedkontakt</th>
                     <th style="width: 100px;">Status</th>
+                    <th style="width: 120px;">Udsat start</th>
                     <th style="width: 120px;">Oprettet</th>
                     <th style="width: 120px;">Opdateret</th>
                 </tr>
@@ -348,6 +352,9 @@
                     <td onclick="window.location.href='/sag/{{ sag.id }}'">
                         <span class="status-badge status-{{ sag.status }}">{{ sag.status }}</span>
                     </td>
+                    <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
+                        {{ sag.deferred_until.strftime('%d/%m-%Y') if sag.deferred_until else '-' }}
+                    </td>
                     <td onclick="window.location.href='/sag/{{ sag.id }}'" style="color: var(--text-secondary);">
                         {{ sag.created_at.strftime('%d/%m-%Y') if sag.created_at else '-' }}
                     </td>
@@ -387,6 +394,9 @@
                         <td onclick="window.location.href='/sag/{{ related_sag.id }}'">
                             <span class="status-badge status-{{ related_sag.status }}">{{ related_sag.status }}</span>
                         </td>
+                        <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
+                            {{ related_sag.deferred_until.strftime('%d/%m-%Y') if related_sag.deferred_until else '-' }}
+                        </td>
                         <td onclick="window.location.href='/sag/{{ related_sag.id }}'" style="color: var(--text-secondary);">
                             {{ related_sag.created_at.strftime('%d/%m-%Y') if related_sag.created_at else '-' }}
                         </td>

app/modules/webshop/backend/router.py

@@ -5,7 +5,7 @@ Backend endpoints for webshop administration og konfiguration
 
 from fastapi import APIRouter, HTTPException, UploadFile, File, Form
 from typing import List, Optional
-from pydantic import BaseModel
+from pydantic import BaseModel, field_validator
 from datetime import datetime
 import logging
 import os
@@ -66,6 +66,13 @@ class WebshopProductCreate(BaseModel):
     custom_margin_percent: Optional[float] = None
     visible: bool = True
     sort_order: int = 0
+    
+    @field_validator('base_price')
+    @classmethod
+    def validate_base_price(cls, v):
+        if v <= 0:
+            raise ValueError('Basispris må ikke være 0 eller negativ')
+        return v
 
 
 # ============================================================================
@@ -387,6 +394,13 @@ async def add_webshop_product(product: WebshopProductCreate):
     Tilføj produkt til webshop whitelist
     """
     try:
+        # Validate price is not zero
+        if product.base_price <= 0:
+            raise HTTPException(
+                status_code=400, 
+                detail="Basispris må ikke være 0 eller negativ. Angiv en gyldig pris."
+            )
+        
         query = """
             INSERT INTO webshop_products (
                 webshop_config_id, product_number, ean, name, description,

app/services/email_service.py

@@ -2,17 +2,29 @@
 Email Service
 Handles email fetching from IMAP or Microsoft Graph API
 Based on OmniSync architecture - READ-ONLY mode for safety
+Also handles outbound SMTP email sending for reminders and notifications
 """
 
 import logging
 import imaplib
 import email
 from email.header import decode_header
+from email.mime.text import MIMEText
+from email.mime.multipart import MIMEMultipart
 from typing import List, Dict, Optional, Tuple
 from datetime import datetime
 import json
 import asyncio
 import base64
+
+# Try to import aiosmtplib, but don't fail if not available
+try:
+    import aiosmtplib
+    HAS_AIOSMTPLIB = True
+except ImportError:
+    HAS_AIOSMTPLIB = False
+    aiosmtplib = None
+
 from aiohttp import ClientSession, BasicAuth
 import msal
 
@@ -852,3 +864,92 @@ class EmailService:
             logger.error(f"❌ Failed to save uploaded email: {e}")
             return None
 
+    async def send_email(
+        self,
+        to_addresses: List[str],
+        subject: str,
+        body_text: str,
+        body_html: Optional[str] = None,
+        cc: Optional[List[str]] = None,
+        bcc: Optional[List[str]] = None,
+        reply_to: Optional[str] = None
+    ) -> Tuple[bool, str]:
+        """
+        Send email via SMTP to one or more recipients
+        
+        Args:
+            to_addresses: List of recipient email addresses
+            subject: Email subject
+            body_text: Plain text body
+            body_html: Optional HTML body
+            cc: Optional list of CC addresses
+            bcc: Optional list of BCC addresses
+            reply_to: Optional reply-to address
+        
+        Returns:
+            Tuple of (success: bool, message: str)
+        """
+        
+        # Safety check
+        if settings.REMINDERS_DRY_RUN:
+            logger.warning(f"🔒 DRY RUN MODE: Would send email to {to_addresses} with subject '{subject}'")
+            return True, "Dry run mode - email not actually sent"
+        
+        # Check if aiosmtplib is available
+        if not HAS_AIOSMTPLIB:
+            logger.error("❌ aiosmtplib not installed - cannot send email. Install with: pip install aiosmtplib")
+            return False, "aiosmtplib not installed"
+        
+        # Validate SMTP configuration
+        if not all([settings.EMAIL_SMTP_HOST, settings.EMAIL_SMTP_USER, settings.EMAIL_SMTP_PASSWORD]):
+            logger.error("❌ SMTP not configured - cannot send email")
+            return False, "SMTP not configured"
+        
+        try:
+            # Build message
+            msg = MIMEMultipart('alternative')
+            msg['Subject'] = subject
+            msg['From'] = f"{settings.EMAIL_SMTP_FROM_NAME} <{settings.EMAIL_SMTP_FROM_ADDRESS}>"
+            msg['To'] = ', '.join(to_addresses)
+            
+            if cc:
+                msg['Cc'] = ', '.join(cc)
+            
+            if reply_to:
+                msg['Reply-To'] = reply_to
+            
+            # Attach plain text
+            msg.attach(MIMEText(body_text, 'plain'))
+            
+            # Attach HTML if provided
+            if body_html:
+                msg.attach(MIMEText(body_html, 'html'))
+            
+            # Send via SMTP
+            async with aiosmtplib.SMTP(
+                hostname=settings.EMAIL_SMTP_HOST,
+                port=settings.EMAIL_SMTP_PORT,
+                use_tls=settings.EMAIL_SMTP_USE_TLS
+            ) as smtp:
+                await smtp.login(settings.EMAIL_SMTP_USER, settings.EMAIL_SMTP_PASSWORD)
+                
+                # Combine all recipients
+                all_recipients = to_addresses.copy()
+                if cc:
+                    all_recipients.extend(cc)
+                if bcc:
+                    all_recipients.extend(bcc)
+                
+                await smtp.sendmail(
+                    settings.EMAIL_SMTP_FROM_ADDRESS,
+                    all_recipients,
+                    msg.as_string()
+                )
+            
+            logger.info(f"✅ Email sent successfully to {len(to_addresses)} recipient(s): {subject}")
+            return True, f"Email sent to {len(to_addresses)} recipient(s)"
+        
+        except Exception as e:
+            error_msg = f"❌ Failed to send email: {str(e)}"
+            logger.error(error_msg)
+            return False, error_msg

app/services/reminder_notification_service.py

@@ -0,0 +1,411 @@
+"""
+Reminder Notification Service
+Handles multi-channel delivery of reminders (Mattermost, Email, Frontend)
+Includes rate limiting and user preference merging
+"""
+
+import logging
+import asyncio
+from typing import List, Dict, Optional, Tuple
+from datetime import datetime, timedelta
+import json
+from jinja2 import Template
+
+from app.core.config import settings
+from app.core.database import execute_query, execute_insert
+from app.services.email_service import EmailService
+from app.backups.backend.notifications import MattermostNotification
+
+logger = logging.getLogger(__name__)
+
+
+class ReminderNotificationService:
+    """Service for sending reminders via multiple notification channels"""
+    
+    def __init__(self):
+        self.email_service = EmailService()
+        self.mattermost_service = MattermostNotification()
+        self.dry_run = settings.REMINDERS_DRY_RUN
+        self.max_per_hour = settings.REMINDERS_MAX_PER_USER_PER_HOUR
+    
+    async def send_reminder(
+        self,
+        reminder_id: int,
+        sag_id: int,
+        case_title: str,
+        customer_name: str,
+        reminder_title: str,
+        reminder_message: Optional[str],
+        recipient_user_ids: List[int],
+        recipient_emails: List[str],
+        priority: str = "normal",
+        notify_mattermost: Optional[bool] = None,
+        notify_email: Optional[bool] = None,
+        notify_frontend: Optional[bool] = None,
+        override_user_preferences: bool = False,
+        additional_info: Optional[str] = None,
+        case_status: Optional[str] = None,
+        deadline: Optional[str] = None,
+        assigned_user: Optional[str] = None
+    ) -> Dict[str, any]:
+        """
+        Send reminder via configured notification channels
+        
+        Returns dict with:
+        {
+            'success': bool,
+            'channels_used': List[str],
+            'errors': List[str],
+            'rate_limited_users': List[int],
+            'logged_id': int
+        }
+        """
+        
+        result = {
+            'success': False,
+            'channels_used': [],
+            'errors': [],
+            'rate_limited_users': [],
+            'logged_id': None
+        }
+        
+        if self.dry_run:
+            logger.warning(f"🔒 DRY RUN: Would send reminder '{reminder_title}' for case #{sag_id}")
+        
+        # Get case details
+        case_query = "SELECT id, titel FROM sag_sager WHERE id = %s"
+        case = execute_query(case_query, (sag_id,))
+        if not case:
+            logger.error(f"❌ Case #{sag_id} not found")
+            result['errors'].append(f"Case #{sag_id} not found")
+            return result
+        
+        # Process each recipient user
+        for user_id in recipient_user_ids:
+            try:
+                # Check rate limit
+                if not await self._check_rate_limit(user_id):
+                    logger.warning(f"⚠️ Rate limit exceeded for user {user_id}")
+                    result['rate_limited_users'].append(user_id)
+                    continue
+                
+                # Get user preferences
+                user_prefs = await self._get_user_preferences(user_id)
+                
+                # Merge with reminder-specific overrides
+                channels = self._determine_channels(
+                    user_prefs,
+                    notify_mattermost,
+                    notify_email,
+                    notify_frontend,
+                    override_user_preferences
+                )
+                
+                # Get user email
+                user_query = "SELECT email FROM users WHERE id = %s"
+                user = execute_query(user_query, (user_id,))
+                user_email = user[0]['email'] if user else None
+                
+                # Send via channels
+                for channel in channels:
+                    try:
+                        if channel == 'mattermost' and settings.REMINDERS_MATTERMOST_ENABLED:
+                            await self._send_mattermost(
+                                reminder_title, reminder_message, sag_id, case_title,
+                                priority, additional_info
+                            )
+                            result['channels_used'].append('mattermost')
+                        
+                        elif channel == 'email' and settings.REMINDERS_EMAIL_ENABLED and user_email:
+                            await self._send_email(
+                                user_email, reminder_title, reminder_message,
+                                sag_id, case_title, customer_name, priority,
+                                case_status, deadline, assigned_user, additional_info
+                            )
+                            result['channels_used'].append('email')
+                        
+                        elif channel == 'frontend':
+                            # Frontend notifications are handled by polling, no action needed here
+                            result['channels_used'].append('frontend')
+                    
+                    except Exception as e:
+                        error = f"Failed to send via {channel}: {str(e)}"
+                        logger.error(f"❌ {error}")
+                        result['errors'].append(error)
+                
+                # Log notification
+                log_id = await self._log_reminder(
+                    reminder_id, sag_id, user_id, result['channels_used'],
+                    {
+                        'title': reminder_title,
+                        'message': reminder_message,
+                        'case': case_title,
+                        'priority': priority
+                    },
+                    'sent' if result['channels_used'] else 'failed'
+                )
+                result['logged_id'] = log_id
+            
+            except Exception as e:
+                logger.error(f"❌ Error sending reminder to user {user_id}: {e}")
+                result['errors'].append(f"User {user_id}: {str(e)}")
+        
+        # Process additional email addresses
+        for email_addr in recipient_emails:
+            try:
+                if settings.REMINDERS_EMAIL_ENABLED:
+                    await self._send_email(
+                        email_addr, reminder_title, reminder_message,
+                        sag_id, case_title, customer_name, priority,
+                        case_status, deadline, assigned_user, additional_info
+                    )
+                    result['channels_used'].append('email')
+            
+            except Exception as e:
+                error = f"Failed to send email to {email_addr}: {str(e)}"
+                logger.error(f"❌ {error}")
+                result['errors'].append(error)
+        
+        result['success'] = len(result['errors']) == 0 or len(result['channels_used']) > 0
+        
+        return result
+    
+    async def _check_rate_limit(self, user_id: int) -> bool:
+        """Check if user has exceeded notification limit (max 5 per hour)"""
+        query = """
+            SELECT COUNT(*) as count
+            FROM sag_reminder_logs
+            WHERE user_id = %s
+                AND triggered_at > CURRENT_TIMESTAMP - INTERVAL '1 hour'
+                AND status = 'sent'
+        """
+        result = execute_query(query, (user_id,))
+        count = result[0]['count'] if result else 0
+        
+        if count >= self.max_per_hour:
+            logger.warning(f"⚠️ Rate limit reached for user {user_id}: {count}/{self.max_per_hour} notifications")
+            return False
+        
+        return True
+    
+    async def _get_user_preferences(self, user_id: int) -> Dict:
+        """Get user notification preferences"""
+        query = """
+            SELECT notify_mattermost, notify_email, notify_frontend
+            FROM user_notification_preferences
+            WHERE user_id = %s
+        """
+        result = execute_query(query, (user_id,))
+        
+        if result:
+            return {
+                'mattermost': result[0].get('notify_mattermost', True),
+                'email': result[0].get('notify_email', False),
+                'frontend': result[0].get('notify_frontend', True)
+            }
+        
+        # Default preferences
+        return {
+            'mattermost': True,
+            'email': False,
+            'frontend': True
+        }
+    
+    def _determine_channels(
+        self,
+        user_prefs: Dict,
+        notify_mattermost: Optional[bool],
+        notify_email: Optional[bool],
+        notify_frontend: Optional[bool],
+        override: bool
+    ) -> List[str]:
+        """Determine which channels to use (merge user prefs with reminder overrides)"""
+        channels = []
+        
+        # Mattermost
+        mm = notify_mattermost if notify_mattermost is not None else user_prefs.get('mattermost', True)
+        if mm:
+            channels.append('mattermost')
+        
+        # Email
+        em = notify_email if notify_email is not None else user_prefs.get('email', False)
+        if em:
+            channels.append('email')
+        
+        # Frontend
+        fe = notify_frontend if notify_frontend is not None else user_prefs.get('frontend', True)
+        if fe:
+            channels.append('frontend')
+        
+        return channels
+    
+    async def _send_mattermost(
+        self,
+        title: str,
+        message: Optional[str],
+        case_id: int,
+        case_title: str,
+        priority: str,
+        additional_info: Optional[str]
+    ) -> bool:
+        """Send reminder via Mattermost"""
+        if self.dry_run:
+            logger.warning(f"🔒 DRY RUN: Mattermost reminder '{title}'")
+            return True
+        
+        try:
+            color_map = {
+                'low': '#6c757d',
+                'normal': '#0f4c75',
+                'high': '#ffc107',
+                'urgent': '#dc3545'
+            }
+            
+            payload = {
+                'text': f'🔔 **{title}**',
+                'attachments': [{
+                    'title': case_title,
+                    'title_link': f"http://localhost:8000/sag/{case_id}",
+                    'text': message or additional_info or 'Se reminder i systemet',
+                    'color': color_map.get(priority, color_map['normal']),
+                    'fields': [
+                        {
+                            'title': 'Prioritet',
+                            'value': priority.capitalize(),
+                            'short': True
+                        },
+                        {
+                            'title': 'Sag ID',
+                            'value': f'#{case_id}',
+                            'short': True
+                        }
+                    ],
+                    'actions': [{
+                        'name': 'Åbn sag',
+                        'type': 'button',
+                        'text': 'Se mere',
+                        'url': f"http://localhost:8000/sag/{case_id}"
+                    }]
+                }]
+            }
+            
+            success, msg = await self.mattermost_service._send_webhook(payload, 'reminder_notification')
+            if success:
+                logger.info(f"✅ Mattermost reminder sent: {title}")
+            else:
+                logger.error(f"❌ Mattermost error: {msg}")
+            return success
+        
+        except Exception as e:
+            logger.error(f"❌ Mattermost send failed: {e}")
+            return False
+    
+    async def _send_email(
+        self,
+        to_email: str,
+        title: str,
+        message: Optional[str],
+        case_id: int,
+        case_title: str,
+        customer_name: str,
+        priority: str,
+        case_status: Optional[str],
+        deadline: Optional[str],
+        assigned_user: Optional[str],
+        additional_info: Optional[str]
+    ) -> bool:
+        """Send reminder via email"""
+        if self.dry_run:
+            logger.warning(f"🔒 DRY RUN: Email reminder to {to_email}")
+            return True
+        
+        try:
+            # Load email template
+            with open('templates/emails/reminder.html', 'r') as f:
+                template_html = f.read()
+            
+            # Prepare context
+            context = {
+                'header_title': 'Reminder: ' + title,
+                'reminder_title': title,
+                'reminder_message': message or '',
+                'case_id': case_id,
+                'case_title': case_title,
+                'customer_name': customer_name,
+                'case_status': case_status or 'Unknown',
+                'priority': priority,
+                'deadline': deadline,
+                'assigned_user': assigned_user or 'Ikke tildelt',
+                'additional_info': additional_info or '',
+                'action_url': f"http://localhost:8000/sag/{case_id}",
+                'footer_date': datetime.now().strftime("%d. %B %Y")
+            }
+            
+            # Render template
+            template = Template(template_html)
+            body_html = template.render(context)
+            body_text = f"{title}\n\n{message or ''}\n\nSag: {case_title} (#{case_id})\nKunde: {customer_name}"
+            
+            # Send email
+            success, msg = await self.email_service.send_email(
+                to_addresses=[to_email],
+                subject=f"[{priority.upper()}] Reminder: {title}",
+                body_text=body_text,
+                body_html=body_html,
+                reply_to=settings.EMAIL_SMTP_FROM_ADDRESS
+            )
+            
+            if success:
+                logger.info(f"✅ Email reminder sent to {to_email}")
+            else:
+                logger.error(f"❌ Email error: {msg}")
+            
+            return success
+        
+        except Exception as e:
+            logger.error(f"❌ Email send failed: {e}")
+            return False
+    
+    async def _log_reminder(
+        self,
+        reminder_id: int,
+        sag_id: int,
+        user_id: int,
+        channels: List[str],
+        payload: Dict,
+        status: str = 'sent'
+    ) -> Optional[int]:
+        """Log reminder execution"""
+        try:
+            query = """
+                INSERT INTO sag_reminder_logs (
+                    reminder_id, sag_id, user_id,
+                    channels_used, notification_payload,
+                    status, triggered_at
+                )
+                VALUES (%s, %s, %s, %s, %s, %s, CURRENT_TIMESTAMP)
+                RETURNING id
+            """
+            
+            result = execute_insert(query, (
+                reminder_id,
+                sag_id,
+                user_id,
+                channels,
+                json.dumps(payload),
+                status
+            ))
+            
+            if result:
+                log_id = result[0]['id'] if isinstance(result[0], dict) else result[0]
+                logger.info(f"📝 Reminder logged (ID: {log_id})")
+                return log_id
+        
+        except Exception as e:
+            logger.error(f"❌ Failed to log reminder: {e}")
+        
+        return None
+
+
+# Global instance
+reminder_notification_service = ReminderNotificationService()

app/shared/frontend/base.html

@@ -309,7 +309,7 @@
                         <span class="small fw-bold" style="color: var(--text-primary)">Christian</span>
                     </a>
                     <ul class="dropdown-menu dropdown-menu-end mt-2">
-                        <li><a class="dropdown-item py-2" href="#">Profil</a></li>
+                        <li><a class="dropdown-item py-2" href="#" data-bs-toggle="modal" data-bs-target="#profileModal">Profil</a></li>
                         <li><a class="dropdown-item py-2" href="/settings"><i class="bi bi-gear me-2"></i>Indstillinger</a></li>
                         <li><a class="dropdown-item py-2" href="/backups"><i class="bi bi-hdd-stack me-2"></i>Backup System</a></li>
                         <li><a class="dropdown-item py-2" href="/devportal"><i class="bi bi-code-square me-2"></i>DEV Portal</a></li>
@@ -516,6 +516,7 @@
 
 <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.2/dist/js/bootstrap.bundle.min.js"></script>
 <script src="/static/js/tag-picker.js?v=2.0"></script>
+<script src="/static/js/notifications.js?v=1.0"></script>
 <script>
     // Dark Mode Toggle Logic
     const darkModeToggle = document.getElementById('darkModeToggle');
@@ -1046,6 +1047,226 @@
     });
 </script>
 
+<!-- Profile Modal -->
+<div class="modal fade" id="profileModal" tabindex="-1" aria-hidden="true">
+    <div class="modal-dialog modal-dialog-centered modal-lg">
+        <div class="modal-content" style="border-radius: 16px;">
+            <div class="modal-header">
+                <h5 class="modal-title"><i class="bi bi-person-circle me-2"></i>Profil</h5>
+                <button type="button" class="btn-close" data-bs-dismiss="modal"></button>
+            </div>
+            <div class="modal-body">
+                <ul class="nav nav-tabs mb-3" id="profileTabs" role="tablist">
+                    <li class="nav-item" role="presentation">
+                        <button class="nav-link active" id="profile-overview-tab" data-bs-toggle="tab" data-bs-target="#profile-overview" type="button" role="tab">
+                            Overblik
+                        </button>
+                    </li>
+                    <li class="nav-item" role="presentation">
+                        <button class="nav-link" id="profile-reminders-tab" data-bs-toggle="tab" data-bs-target="#profile-reminders" type="button" role="tab">
+                            Reminders
+                        </button>
+                    </li>
+                </ul>
+
+                <div class="tab-content" id="profileTabsContent">
+                    <div class="tab-pane fade show active" id="profile-overview" role="tabpanel" tabindex="0">
+                        <div class="alert alert-info small mb-0">
+                            Profilinformation hentes fra din konto. Flere felter kan tilføjes her senere.
+                        </div>
+                    </div>
+
+                    <div class="tab-pane fade" id="profile-reminders" role="tabpanel" tabindex="0">
+                        <div class="row g-3">
+                            <div class="col-lg-5">
+                                <div class="card">
+                                    <div class="card-header">
+                                        <h6 class="mb-0 text-primary"><i class="bi bi-sliders me-2"></i>Notifikationsindstillinger</h6>
+                                    </div>
+                                    <div class="card-body">
+                                        <div class="form-check mb-2">
+                                            <input class="form-check-input" type="checkbox" id="pref_notify_frontend">
+                                            <label class="form-check-label" for="pref_notify_frontend">Popup</label>
+                                        </div>
+                                        <div class="form-check mb-2">
+                                            <input class="form-check-input" type="checkbox" id="pref_notify_email">
+                                            <label class="form-check-label" for="pref_notify_email">Email</label>
+                                        </div>
+                                        <div class="form-check mb-3">
+                                            <input class="form-check-input" type="checkbox" id="pref_notify_mattermost">
+                                            <label class="form-check-label" for="pref_notify_mattermost">Mattermost</label>
+                                        </div>
+                                        <div class="mb-3">
+                                            <label class="form-label">Email override</label>
+                                            <input type="email" class="form-control" id="pref_email_override" placeholder="f.eks. navn@firma.dk">
+                                        </div>
+                                        <button class="btn btn-sm btn-primary" onclick="saveReminderPreferences()">Gem</button>
+                                    </div>
+                                </div>
+                            </div>
+
+                            <div class="col-lg-7">
+                                <div class="card">
+                                    <div class="card-header d-flex justify-content-between align-items-center">
+                                        <h6 class="mb-0 text-primary"><i class="bi bi-bell me-2"></i>Dine reminders</h6>
+                                        <button class="btn btn-sm btn-outline-primary" onclick="loadProfileReminders()">
+                                            <i class="bi bi-arrow-clockwise"></i>
+                                        </button>
+                                    </div>
+                                    <div class="card-body p-0">
+                                        <div class="list-group list-group-flush" id="profileRemindersList">
+                                            <div class="p-4 text-center text-muted">Indlæser reminders...</div>
+                                        </div>
+                                    </div>
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                </div>
+            </div>
+            <div class="modal-footer">
+                <button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Luk</button>
+            </div>
+        </div>
+    </div>
+</div>
+
+<script>
+    async function loadReminderPreferences() {
+        try {
+            const res = await fetch('/api/v1/users/me/notification-preferences', { credentials: 'include' });
+            if (!res.ok) return;
+            const prefs = await res.json();
+            document.getElementById('pref_notify_frontend').checked = !!prefs.notify_frontend;
+            document.getElementById('pref_notify_email').checked = !!prefs.notify_email;
+            document.getElementById('pref_notify_mattermost').checked = !!prefs.notify_mattermost;
+            document.getElementById('pref_email_override').value = prefs.email_override || '';
+        } catch (e) {
+            console.error('Failed to load reminder preferences', e);
+        }
+    }
+
+    async function saveReminderPreferences() {
+        const payload = {
+            notify_frontend: document.getElementById('pref_notify_frontend').checked,
+            notify_email: document.getElementById('pref_notify_email').checked,
+            notify_mattermost: document.getElementById('pref_notify_mattermost').checked,
+            email_override: document.getElementById('pref_email_override').value || null
+        };
+
+        try {
+            const res = await fetch('/api/v1/users/me/notification-preferences', {
+                method: 'PATCH',
+                headers: { 'Content-Type': 'application/json' },
+                credentials: 'include',
+                body: JSON.stringify(payload)
+            });
+            if (!res.ok) {
+                const err = await res.json();
+                throw new Error(err.detail || 'Kunne ikke gemme indstillinger');
+            }
+        } catch (e) {
+            alert('Fejl: ' + e.message);
+        }
+    }
+
+    async function loadProfileReminders() {
+        const list = document.getElementById('profileRemindersList');
+        if (!list) return;
+        list.innerHTML = '<div class="p-4 text-center text-muted"><span class="spinner-border spinner-border-sm"></span> Henter reminders...</div>';
+
+        try {
+            const res = await fetch('/api/v1/reminders/my', { credentials: 'include' });
+            if (!res.ok) {
+                list.innerHTML = '<div class="p-4 text-center text-muted">Kunne ikke hente reminders.</div>';
+                return;
+            }
+            const reminders = await res.json();
+            renderProfileReminders(reminders || []);
+        } catch (e) {
+            console.error('Failed to load reminders', e);
+            list.innerHTML = '<div class="p-4 text-center text-muted">Kunne ikke hente reminders.</div>';
+        }
+    }
+
+    function renderProfileReminders(reminders) {
+        const list = document.getElementById('profileRemindersList');
+        if (!list) return;
+        if (!reminders.length) {
+            list.innerHTML = '<div class="p-4 text-center text-muted">Ingen reminders fundet.</div>';
+            return;
+        }
+
+        list.innerHTML = reminders.map(reminder => {
+            const statusBadge = reminder.is_active
+                ? '<span class="badge bg-success">Aktiv</span>'
+                : '<span class="badge bg-secondary">Inaktiv</span>';
+
+            return `
+                <div class="list-group-item">
+                    <div class="d-flex justify-content-between align-items-start">
+                        <div class="me-3">
+                            <div class="fw-bold">${reminder.title}</div>
+                            <div class="small text-muted">Sag #${reminder.sag_id} · ${reminder.case_title || '-'}</div>
+                            <div class="small text-muted">${reminder.message || ''}</div>
+                        </div>
+                        <div class="d-flex flex-column align-items-end gap-2">
+                            ${statusBadge}
+                            <div class="btn-group btn-group-sm" role="group">
+                                <button class="btn btn-outline-secondary" onclick="toggleReminderActive(${reminder.id}, ${reminder.is_active ? 'false' : 'true'})">
+                                    ${reminder.is_active ? 'Pause' : 'Aktivér'}
+                                </button>
+                                <button class="btn btn-outline-danger" onclick="deleteProfileReminder(${reminder.id})">
+                                    Slet
+                                </button>
+                            </div>
+                        </div>
+                    </div>
+                </div>
+            `;
+        }).join('');
+    }
+
+    async function toggleReminderActive(reminderId, isActive) {
+        try {
+            const res = await fetch(`/api/v1/sag/reminders/${reminderId}`, {
+                method: 'PATCH',
+                headers: { 'Content-Type': 'application/json' },
+                credentials: 'include',
+                body: JSON.stringify({ is_active: isActive })
+            });
+            if (!res.ok) throw new Error('Kunne ikke opdatere reminder');
+            loadProfileReminders();
+        } catch (e) {
+            alert('Fejl: ' + e.message);
+        }
+    }
+
+    async function deleteProfileReminder(reminderId) {
+        if (!confirm('Vil du slette denne reminder?')) return;
+        try {
+            const res = await fetch(`/api/v1/sag/reminders/${reminderId}`, {
+                method: 'DELETE',
+                credentials: 'include'
+            });
+            if (!res.ok) throw new Error('Kunne ikke slette reminder');
+            loadProfileReminders();
+        } catch (e) {
+            alert('Fejl: ' + e.message);
+        }
+    }
+
+    document.addEventListener('DOMContentLoaded', () => {
+        const profileModalEl = document.getElementById('profileModal');
+        if (profileModalEl) {
+            profileModalEl.addEventListener('shown.bs.modal', () => {
+                loadReminderPreferences();
+                loadProfileReminders();
+            });
+        }
+    });
+</script>
+
 <!-- Maintenance Mode Overlay -->
 <div id="maintenance-overlay" style="display: none; position: fixed; top: 0; left: 0; width: 100%; height: 100%; background: rgba(0,0,0,0.85); z-index: 9999; backdrop-filter: blur(5px);">
     <div style="position: absolute; top: 50%; left: 50%; transform: translate(-50%, -50%); text-align: center; color: white; max-width: 500px; padding: 2rem;">

app/tags/backend/models.py

@@ -7,6 +7,26 @@ from datetime import datetime
 
 # Tag types
 TagType = Literal['workflow', 'status', 'category', 'priority', 'billing']
+TagGroupBehavior = Literal['multi', 'single', 'toggle']
+
+
+class TagGroupBase(BaseModel):
+    name: str = Field(..., max_length=100)
+    description: Optional[str] = None
+    behavior: TagGroupBehavior = 'multi'
+
+
+class TagGroupCreate(TagGroupBase):
+    pass
+
+
+class TagGroup(TagGroupBase):
+    id: int
+    created_at: datetime
+    updated_at: datetime
+
+    class Config:
+        from_attributes = True
 
 class TagBase(BaseModel):
     """Base tag model"""
@@ -16,6 +36,7 @@ class TagBase(BaseModel):
     color: str = Field(..., pattern=r'^#[0-9A-Fa-f]{6}$')  # Hex color
     icon: Optional[str] = None
     is_active: bool = True
+    tag_group_id: Optional[int] = None
 
 class TagCreate(TagBase):
     """Tag creation model"""
@@ -37,6 +58,7 @@ class TagUpdate(BaseModel):
     color: Optional[str] = Field(None, pattern=r'^#[0-9A-Fa-f]{6}$')
     icon: Optional[str] = None
     is_active: Optional[bool] = None
+    tag_group_id: Optional[int] = None
 
 
 class EntityTagBase(BaseModel):

app/tags/backend/router.py

@@ -7,12 +7,31 @@ from app.tags.backend.models import (
     Tag, TagCreate, TagUpdate, 
     EntityTag, EntityTagCreate,
     TagWorkflow, TagWorkflowCreate,
-    TagType
+    TagType,
+    TagGroup, TagGroupCreate
 )
 from app.core.database import execute_query, execute_query_single, execute_update
 
 router = APIRouter(prefix="/tags")
 
+# ============= TAG GROUPS =============
+
+@router.get("/groups", response_model=List[TagGroup])
+async def list_tag_groups():
+    results = execute_query("SELECT * FROM tag_groups ORDER BY name")
+    return results
+
+
+@router.post("/groups", response_model=TagGroup)
+async def create_tag_group(group: TagGroupCreate):
+    query = """
+        INSERT INTO tag_groups (name, description, behavior)
+        VALUES (%s, %s, %s)
+        RETURNING *
+    """
+    result = execute_query_single(query, (group.name, group.description, group.behavior))
+    return result
+
 # ============= TAG CRUD =============
 
 @router.get("", response_model=List[Tag])
@@ -52,13 +71,13 @@ async def get_tag(tag_id: int):
 async def create_tag(tag: TagCreate):
     """Create new tag"""
     query = """
-        INSERT INTO tags (name, type, description, color, icon, is_active)
-        VALUES (%s, %s, %s, %s, %s, %s)
+        INSERT INTO tags (name, type, description, color, icon, is_active, tag_group_id)
+        VALUES (%s, %s, %s, %s, %s, %s, %s)
         RETURNING *
     """
     result = execute_query_single(
         query,
-        (tag.name, tag.type, tag.description, tag.color, tag.icon, tag.is_active)
+        (tag.name, tag.type, tag.description, tag.color, tag.icon, tag.is_active, tag.tag_group_id)
     )
     return result
 
@@ -84,6 +103,9 @@ async def update_tag(tag_id: int, tag: TagUpdate):
     if tag.is_active is not None:
         updates.append("is_active = %s")
         params.append(tag.is_active)
+    if tag.tag_group_id is not None:
+        updates.append("tag_group_id = %s")
+        params.append(tag.tag_group_id)
     
     if not updates:
         raise HTTPException(status_code=400, detail="No fields to update")
@@ -120,6 +142,30 @@ async def delete_tag(tag_id: int):
 @router.post("/entity", response_model=EntityTag)
 async def add_tag_to_entity(entity_tag: EntityTagCreate):
     """Add tag to any entity (ticket, customer, time_entry, etc.)"""
+    # Enforce toggle/single groups
+    group = execute_query_single(
+        """
+        SELECT tg.behavior, t.tag_group_id
+        FROM tags t
+        JOIN tag_groups tg ON t.tag_group_id = tg.id
+        WHERE t.id = %s
+        """,
+        (entity_tag.tag_id,)
+    )
+
+    if group and group.get("behavior") in ("single", "toggle"):
+        execute_update(
+            """
+            DELETE FROM entity_tags
+            WHERE entity_type = %s
+              AND entity_id = %s
+              AND tag_id IN (
+                  SELECT id FROM tags WHERE tag_group_id = %s
+              )
+            """,
+            (entity_tag.entity_type, entity_tag.entity_id, group["tag_group_id"])
+        )
+
     query = """
         INSERT INTO entity_tags (entity_type, entity_id, tag_id, tagged_by)
         VALUES (%s, %s, %s, %s)

main.py

@@ -67,6 +67,7 @@ from app.auth.backend import admin as auth_admin_api
 from app.modules.webshop.backend import router as webshop_api
 from app.modules.webshop.frontend import views as webshop_views
 from app.modules.sag.backend import router as sag_api
+from app.modules.sag.backend import reminders as sag_reminders_api
 from app.modules.sag.frontend import views as sag_views
 from app.modules.hardware.backend import router as hardware_module_api
 from app.modules.hardware.frontend import views as hardware_module_views
@@ -96,9 +97,23 @@ async def lifespan(app: FastAPI):
     
     init_db()
     
-    # Start unified scheduler (handles backups + email fetch)
+    # Start unified scheduler (handles backups + email fetch + reminders)
     backup_scheduler.start()
     
+    # Register reminder scheduler job
+    from app.jobs.check_reminders import check_reminders
+    from apscheduler.triggers.interval import IntervalTrigger
+    
+    backup_scheduler.scheduler.add_job(
+        func=check_reminders,
+        trigger=IntervalTrigger(minutes=5),
+        id='check_reminders',
+        name='Check Reminders',
+        max_instances=1,
+        replace_existing=True
+    )
+    logger.info("✅ Reminder job scheduled (every 5 minutes)")
+    
     logger.info("✅ System initialized successfully")
     yield
     # Shutdown
@@ -165,6 +180,13 @@ async def auth_middleware(request: Request, call_next):
             )
         return RedirectResponse(url="/login")
 
+    user_id_value = payload.get("sub") or payload.get("user_id")
+    if user_id_value is not None:
+        try:
+            request.state.user_id = int(user_id_value)
+        except (TypeError, ValueError):
+            request.state.user_id = None
+
     if path.startswith("/api") and not payload.get("shadow_admin"):
         if not payload.get("sub"):
             from fastapi.responses import JSONResponse
@@ -220,6 +242,7 @@ app.include_router(auth_admin_api.router, prefix="/api/v1", tags=["Auth Admin"])
 # Module Routers
 app.include_router(webshop_api.router, prefix="/api/v1", tags=["Webshop"])
 app.include_router(sag_api.router, prefix="/api/v1", tags=["Cases"])
+app.include_router(sag_reminders_api.router, tags=["Reminders"])  # No prefix - endpoints have full path
 app.include_router(hardware_module_api.router, prefix="/api/v1", tags=["Hardware Module"])
 app.include_router(locations_api, prefix="/api/v1", tags=["Locations"])
 app.include_router(nextcloud_api.router, prefix="/api/v1/nextcloud", tags=["Nextcloud"])

migrations/091_sag_contact_roles.sql

@@ -0,0 +1,16 @@
+-- Migration 091: Sag contacts primary flag
+
+DO $$
+BEGIN
+    IF NOT EXISTS (
+        SELECT 1 FROM information_schema.columns
+        WHERE table_name = 'sag_kontakter' AND column_name = 'is_primary'
+    ) THEN
+        ALTER TABLE sag_kontakter ADD COLUMN is_primary BOOLEAN DEFAULT FALSE;
+    END IF;
+END $$;
+
+-- Ensure only one primary contact per case
+CREATE UNIQUE INDEX IF NOT EXISTS idx_sag_kontakter_primary
+    ON sag_kontakter (sag_id)
+    WHERE is_primary = TRUE;

migrations/092_tag_groups.sql

@@ -0,0 +1,55 @@
+-- Migration 092: Tag groups and behaviors
+
+CREATE TABLE IF NOT EXISTS tag_groups (
+    id SERIAL PRIMARY KEY,
+    name VARCHAR(100) UNIQUE NOT NULL,
+    description TEXT,
+    behavior VARCHAR(20) NOT NULL DEFAULT 'multi', -- multi, single, toggle
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
+);
+
+DO $$
+BEGIN
+    IF NOT EXISTS (
+        SELECT 1 FROM information_schema.columns
+        WHERE table_name = 'tags' AND column_name = 'tag_group_id'
+    ) THEN
+        ALTER TABLE tags ADD COLUMN tag_group_id INTEGER REFERENCES tag_groups(id) ON DELETE SET NULL;
+    END IF;
+END $$;
+
+CREATE INDEX IF NOT EXISTS idx_tags_group ON tags(tag_group_id);
+
+-- Trigger to auto-update updated_at
+CREATE OR REPLACE FUNCTION update_tag_groups_updated_at()
+RETURNS TRIGGER AS $$
+BEGIN
+    NEW.updated_at = CURRENT_TIMESTAMP;
+    RETURN NEW;
+END;
+$$ LANGUAGE plpgsql;
+
+DROP TRIGGER IF EXISTS update_tag_groups_updated_at ON tag_groups;
+CREATE TRIGGER update_tag_groups_updated_at
+    BEFORE UPDATE ON tag_groups
+    FOR EACH ROW
+    EXECUTE FUNCTION update_tag_groups_updated_at();
+
+-- Seed tag groups
+INSERT INTO tag_groups (name, description, behavior) VALUES
+('View', 'Styrer visning/layout', 'toggle'),
+('Status', 'Sag status', 'toggle')
+ON CONFLICT (name) DO NOTHING;
+
+-- Seed view tags
+INSERT INTO tags (name, type, description, color, tag_group_id)
+SELECT v.name, 'category', v.description, v.color, tg.id
+FROM (
+    VALUES
+        ('Pipeline', 'Pipeline view', '#0f4c75'),
+        ('Kundevisning', 'Kundevisning view', '#0f4c75'),
+        ('Sag-detalje', 'Sag-detalje view', '#0f4c75')
+) AS v(name, description, color)
+JOIN tag_groups tg ON tg.name = 'View'
+ON CONFLICT (name, type) DO NOTHING;

migrations/093_sag_module_prefs.sql

@@ -0,0 +1,27 @@
+-- Migration 093: Case module visibility preferences
+
+CREATE TABLE IF NOT EXISTS sag_module_prefs (
+    id SERIAL PRIMARY KEY,
+    sag_id INTEGER NOT NULL REFERENCES sag_sager(id) ON DELETE CASCADE,
+    module_key VARCHAR(50) NOT NULL,
+    is_enabled BOOLEAN NOT NULL DEFAULT TRUE,
+    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    UNIQUE (sag_id, module_key)
+);
+
+CREATE INDEX IF NOT EXISTS idx_sag_module_prefs_sag ON sag_module_prefs(sag_id);
+
+-- Trigger to auto-update updated_at
+CREATE OR REPLACE FUNCTION update_sag_module_prefs_updated_at()
+RETURNS TRIGGER AS $$
+BEGIN
+    NEW.updated_at = CURRENT_TIMESTAMP;
+    RETURN NEW;
+END;
+$$ LANGUAGE plpgsql;
+
+DROP TRIGGER IF EXISTS update_sag_module_prefs_updated_at ON sag_module_prefs;
+CREATE TRIGGER update_sag_module_prefs_updated_at
+    BEFORE UPDATE ON sag_module_prefs
+    FOR EACH ROW
+    EXECUTE FUNCTION update_sag_module_prefs_updated_at();

migrations/094_sag_deferred_until.sql

@@ -0,0 +1,9 @@
+-- Migration 094: Add deferred_until to sag_sager
+-- Dato: 3. februar 2026
+
+ALTER TABLE sag_sager
+    ADD COLUMN IF NOT EXISTS deferred_until TIMESTAMP;
+
+CREATE INDEX IF NOT EXISTS idx_sag_sager_deferred_until
+    ON sag_sager(deferred_until)
+    WHERE deleted_at IS NULL;

migrations/095_sag_deferred_until_case.sql

@@ -0,0 +1,12 @@
+-- Migration 095: Add deferred until case/status to sag_sager
+-- Dato: 3. februar 2026
+
+ALTER TABLE sag_sager
+    ADD COLUMN IF NOT EXISTS deferred_until_case_id INTEGER REFERENCES sag_sager(id) ON DELETE SET NULL;
+
+ALTER TABLE sag_sager
+    ADD COLUMN IF NOT EXISTS deferred_until_status VARCHAR;
+
+CREATE INDEX IF NOT EXISTS idx_sag_sager_deferred_case
+    ON sag_sager(deferred_until_case_id)
+    WHERE deleted_at IS NULL;

migrations/096_reminder_system.sql

@@ -0,0 +1,350 @@
+-- Migration 096: Reminder System for Sag (Cases)
+-- Dato: 3. februar 2026
+-- 
+-- Features:
+-- - Time-based reminders (specific datetime or cron-like scheduling)
+-- - Status-change triggered reminders (via database trigger)
+-- - Recurring reminders (once, daily, weekly, monthly)
+-- - Multi-channel notifications (mattermost, email, frontend popup)
+-- - User preferences with per-case overrides
+-- - Global rate limiting (max 5 notifications per user per hour)
+
+-- ============================================================================
+-- User Notification Preferences Table
+-- ============================================================================
+CREATE TABLE IF NOT EXISTS user_notification_preferences (
+    id SERIAL PRIMARY KEY,
+    user_id INTEGER NOT NULL UNIQUE,
+    
+    -- Default notification channels (can be overridden per reminder)
+    notify_mattermost BOOLEAN DEFAULT true,
+    notify_email BOOLEAN DEFAULT false,
+    notify_frontend BOOLEAN DEFAULT true,
+    
+    -- Email recipient (if different from user account)
+    email_override VARCHAR(255),
+    
+    -- Quiet hours (no notifications outside these hours)
+    quiet_hours_enabled BOOLEAN DEFAULT false,
+    quiet_hours_start TIME,  -- e.g., 18:00
+    quiet_hours_end TIME,    -- e.g., 08:00 (next day)
+    
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    updated_at TIMESTAMP,
+    
+    CONSTRAINT email_format CHECK (email_override IS NULL OR email_override ~ '^[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\.[A-Z|a-z]{2,}$')
+);
+
+-- ============================================================================
+-- Reminder Rules Table
+-- ============================================================================
+CREATE TABLE IF NOT EXISTS sag_reminders (
+    id SERIAL PRIMARY KEY,
+    sag_id INTEGER NOT NULL REFERENCES sag_sager(id) ON DELETE CASCADE,
+    
+    -- Trigger Configuration
+    trigger_type VARCHAR(50) NOT NULL CHECK (trigger_type IN 
+        ('status_change', 'deadline_approaching', 'time_based')),
+    trigger_config JSONB NOT NULL,
+    -- Examples:
+    -- status_change: {"target_status": "i_gang", "when_changed_to": "i_gang"}
+    -- deadline_approaching: {"days_before": 3}
+    -- time_based: {}
+    
+    -- Reminder Details
+    title VARCHAR(255) NOT NULL,
+    message TEXT,
+    priority VARCHAR(20) DEFAULT 'normal' CHECK (priority IN 
+        ('low', 'normal', 'high', 'urgent')),
+    
+    -- Notification Delivery
+    notify_mattermost BOOLEAN,  -- NULL = use user default
+    notify_email BOOLEAN,       -- NULL = use user default
+    notify_frontend BOOLEAN,    -- NULL = use user default
+    override_user_preferences BOOLEAN DEFAULT false,
+    
+    -- Recipient Configuration
+    recipient_user_ids INTEGER[],  -- Array of user IDs to notify
+    recipient_emails TEXT[],       -- Additional email addresses
+    
+    -- Recurrence Configuration
+    recurrence_type VARCHAR(20) NOT NULL DEFAULT 'once' CHECK (recurrence_type IN 
+        ('once', 'daily', 'weekly', 'monthly')),
+    recurrence_day_of_week INTEGER,  -- 0-6 (0=Sunday) for weekly
+    recurrence_day_of_month INTEGER, -- 1-31 for monthly
+    
+    -- Scheduling
+    scheduled_at TIMESTAMP,         -- When reminder should first trigger
+    next_check_at TIMESTAMP,        -- When to check/send next
+    last_sent_at TIMESTAMP,
+    
+    -- State
+    is_active BOOLEAN DEFAULT true,
+    created_by_user_id INTEGER,
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    updated_at TIMESTAMP,
+    deleted_at TIMESTAMP,
+    
+    CONSTRAINT has_recipients CHECK (
+        (recipient_user_ids IS NOT NULL AND array_length(recipient_user_ids, 1) > 0) OR
+        (recipient_emails IS NOT NULL AND array_length(recipient_emails, 1) > 0)
+    )
+);
+
+CREATE INDEX IF NOT EXISTS idx_sag_reminders_sag_id 
+    ON sag_reminders(sag_id) WHERE is_active = true AND deleted_at IS NULL;
+
+CREATE INDEX IF NOT EXISTS idx_sag_reminders_next_check 
+    ON sag_reminders(next_check_at) 
+    WHERE is_active = true AND deleted_at IS NULL AND next_check_at IS NOT NULL;
+
+CREATE INDEX IF NOT EXISTS idx_sag_reminders_active 
+    ON sag_reminders(is_active, deleted_at) WHERE is_active = true AND deleted_at IS NULL;
+
+-- ============================================================================
+-- Reminder Queue Table (for trigger-based events)
+-- ============================================================================
+CREATE TABLE IF NOT EXISTS sag_reminder_queue (
+    id SERIAL PRIMARY KEY,
+    reminder_id INTEGER NOT NULL REFERENCES sag_reminders(id) ON DELETE CASCADE,
+    sag_id INTEGER NOT NULL REFERENCES sag_sager(id) ON DELETE CASCADE,
+    
+    -- Event that triggered this
+    trigger_event VARCHAR(50) NOT NULL,  -- e.g., 'status_changed'
+    event_data JSONB,  -- e.g., {"old_status": "åben", "new_status": "i_gang"}
+    
+    -- Processing status
+    status VARCHAR(20) DEFAULT 'pending' CHECK (status IN 
+        ('pending', 'processing', 'sent', 'failed', 'rate_limited', 'skipped')),
+    
+    error_message TEXT,
+    
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    processed_at TIMESTAMP,
+    
+    CONSTRAINT trigger_check CHECK (
+        trigger_event IN ('status_changed', 'deadline_reached', 'manual')
+    )
+);
+
+CREATE INDEX IF NOT EXISTS idx_sag_reminder_queue_status 
+    ON sag_reminder_queue(status) WHERE status IN ('pending', 'processing');
+
+CREATE INDEX IF NOT EXISTS idx_sag_reminder_queue_created 
+    ON sag_reminder_queue(created_at) WHERE status = 'pending';
+
+-- ============================================================================
+-- Reminder Execution Log Table
+-- ============================================================================
+CREATE TABLE IF NOT EXISTS sag_reminder_logs (
+    id SERIAL PRIMARY KEY,
+    reminder_id INTEGER REFERENCES sag_reminders(id) ON DELETE SET NULL,
+    sag_id INTEGER NOT NULL REFERENCES sag_sager(id) ON DELETE CASCADE,
+    user_id INTEGER,  -- User who was notified (for rate limiting)
+    
+    -- Execution Details
+    triggered_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    channels_used TEXT[],  -- Array: ['mattermost', 'email', 'frontend']
+    notification_payload JSONB,
+    
+    -- Delivery Status
+    status VARCHAR(20) CHECK (status IN ('sent', 'failed', 'snoozed', 'dismissed', 'rate_limited')),
+    error_message TEXT,
+    
+    -- User Actions
+    acknowledged_by_user_id INTEGER,
+    acknowledged_at TIMESTAMP,
+    snoozed_until TIMESTAMP,
+    snoozed_by_user_id INTEGER,
+    dismissed_at TIMESTAMP,
+    dismissed_by_user_id INTEGER,
+    
+    CONSTRAINT action_user_check CHECK (
+        (acknowledged_by_user_id IS NULL AND acknowledged_at IS NULL) OR
+        (acknowledged_by_user_id IS NOT NULL AND acknowledged_at IS NOT NULL)
+    )
+);
+
+CREATE INDEX IF NOT EXISTS idx_sag_reminder_logs_user 
+    ON sag_reminder_logs(user_id, triggered_at) 
+    WHERE status = 'sent';
+
+CREATE INDEX IF NOT EXISTS idx_sag_reminder_logs_sag 
+    ON sag_reminder_logs(sag_id, triggered_at);
+
+CREATE INDEX IF NOT EXISTS idx_sag_reminder_logs_status 
+    ON sag_reminder_logs(status, snoozed_until)
+    WHERE status IN ('snoozed', 'sent');
+
+-- ============================================================================
+-- Trigger Functions
+-- ============================================================================
+
+-- Function: Check rate limiting (global per user, max 5/hour)
+CREATE OR REPLACE FUNCTION check_reminder_rate_limit(user_id_param INTEGER)
+RETURNS BOOLEAN AS $$
+DECLARE
+    notification_count INTEGER;
+BEGIN
+    SELECT COUNT(*) INTO notification_count
+    FROM sag_reminder_logs
+    WHERE user_id = user_id_param
+        AND triggered_at > CURRENT_TIMESTAMP - INTERVAL '1 hour'
+        AND status = 'sent';
+    
+    RETURN notification_count < 5;
+END;
+$$ LANGUAGE plpgsql STABLE;
+
+-- Trigger: Auto-update updated_at timestamp
+CREATE OR REPLACE FUNCTION update_sag_reminders_updated_at()
+RETURNS TRIGGER AS $$
+BEGIN
+    NEW.updated_at = CURRENT_TIMESTAMP;
+    RETURN NEW;
+END;
+$$ LANGUAGE plpgsql;
+
+CREATE TRIGGER sag_reminders_updated_at_trigger
+BEFORE UPDATE ON sag_reminders
+FOR EACH ROW
+EXECUTE FUNCTION update_sag_reminders_updated_at();
+
+-- Trigger: Auto-update user preferences updated_at
+CREATE OR REPLACE FUNCTION update_user_notification_preferences_updated_at()
+RETURNS TRIGGER AS $$
+BEGIN
+    NEW.updated_at = CURRENT_TIMESTAMP;
+    RETURN NEW;
+END;
+$$ LANGUAGE plpgsql;
+
+CREATE TRIGGER user_notification_preferences_updated_at_trigger
+BEFORE UPDATE ON user_notification_preferences
+FOR EACH ROW
+EXECUTE FUNCTION update_user_notification_preferences_updated_at();
+
+-- Trigger: Status change on sag_sager triggers reminders
+CREATE OR REPLACE FUNCTION sag_status_change_reminder_trigger()
+RETURNS TRIGGER AS $$
+DECLARE
+    reminder RECORD;
+    recipient_user_id INTEGER;
+    v_target_status VARCHAR;
+BEGIN
+    -- Only process if status actually changed
+    IF OLD.status IS NOT DISTINCT FROM NEW.status THEN
+        RETURN NEW;
+    END IF;
+    
+    -- Find reminders with status_change trigger for this case
+    FOR reminder IN
+        SELECT *
+        FROM sag_reminders
+        WHERE sag_id = NEW.id
+            AND is_active = true
+            AND deleted_at IS NULL
+            AND trigger_type = 'status_change'
+    LOOP
+        v_target_status := reminder.trigger_config->>'target_status';
+        
+        -- Queue event if reminder targets this new status
+        IF v_target_status = NEW.status THEN
+            INSERT INTO sag_reminder_queue (
+                reminder_id,
+                sag_id,
+                trigger_event,
+                event_data,
+                status
+            ) VALUES (
+                reminder.id,
+                NEW.id,
+                'status_changed',
+                jsonb_build_object(
+                    'old_status', OLD.status,
+                    'new_status', NEW.status,
+                    'changed_at', CURRENT_TIMESTAMP
+                ),
+                'pending'
+            );
+        END IF;
+    END LOOP;
+    
+    RETURN NEW;
+END;
+$$ LANGUAGE plpgsql;
+
+-- Create trigger on sag_sager
+DROP TRIGGER IF EXISTS sag_status_change_reminder_trigger_exec ON sag_sager;
+CREATE TRIGGER sag_status_change_reminder_trigger_exec
+AFTER UPDATE OF status ON sag_sager
+FOR EACH ROW
+EXECUTE FUNCTION sag_status_change_reminder_trigger();
+
+-- ============================================================================
+-- Helper Views
+-- ============================================================================
+
+-- View: Pending reminders ready to send
+CREATE OR REPLACE VIEW v_pending_reminders AS
+SELECT 
+    r.id,
+    r.sag_id,
+    r.title,
+    r.message,
+    r.priority,
+    r.recipient_user_ids,
+    r.recipient_emails,
+    r.notify_mattermost,
+    r.notify_email,
+    r.notify_frontend,
+    r.override_user_preferences,
+    r.trigger_type,
+    r.trigger_config,
+    r.recurrence_type,
+    r.scheduled_at,
+    r.next_check_at
+FROM sag_reminders r
+WHERE r.is_active = true
+    AND r.deleted_at IS NULL
+    AND r.next_check_at IS NOT NULL
+    AND r.next_check_at <= CURRENT_TIMESTAMP;
+
+-- View: Pending queue events
+CREATE OR REPLACE VIEW v_pending_reminder_queue AS
+SELECT 
+    q.id,
+    q.reminder_id,
+    q.sag_id,
+    q.trigger_event,
+    q.event_data,
+    r.recipient_user_ids,
+    r.recipient_emails,
+    r.notify_mattermost,
+    r.notify_email,
+    r.notify_frontend,
+    r.override_user_preferences,
+    r.title,
+    r.message,
+    r.priority
+FROM sag_reminder_queue q
+JOIN sag_reminders r ON q.reminder_id = r.id
+WHERE q.status = 'pending'
+    AND r.is_active = true
+    AND r.deleted_at IS NULL
+ORDER BY r.priority DESC, q.created_at ASC;
+
+-- ============================================================================
+-- Comments
+-- ============================================================================
+
+COMMENT ON TABLE sag_reminders IS 'Defines reminder rules for cases (triggers, recipients, notifications)';
+COMMENT ON TABLE sag_reminder_queue IS 'Queues reminder events from trigger functions for processing';
+COMMENT ON TABLE sag_reminder_logs IS 'Logs all reminder notifications sent, including user interactions';
+COMMENT ON TABLE user_notification_preferences IS 'User default notification preferences (can be overridden per reminder)';
+
+COMMENT ON COLUMN sag_reminders.trigger_config IS 'JSON config for trigger type (e.g. {"target_status": "i_gang"})';
+COMMENT ON COLUMN sag_reminders.recipient_user_ids IS 'PostgreSQL array of user IDs to notify';
+COMMENT ON COLUMN sag_reminders.next_check_at IS 'When this reminder should be checked/sent next';
+COMMENT ON COLUMN sag_reminder_logs.user_id IS 'User who received notification (for rate limiting)';
+COMMENT ON FUNCTION check_reminder_rate_limit IS 'Returns true if user has sent <5 notifications in past hour';

requirements.txt

@@ -8,13 +8,4 @@ python-multipart==0.0.17
 python-dateutil==2.8.2
 jinja2==3.1.4
 aiohttp==3.10.10
-cryptography==42.0.8
-msal==1.31.1
-paramiko==3.4.1
-apscheduler==3.10.4
-pandas==2.2.3
-openpyxl==3.1.2
-extract-msg==0.55.0
-pdfplumber==0.11.4
-passlib[bcrypt]==1.7.4
-pyotp==2.9.0
+aiosmtplib==3.0.2

static/js/notifications.js

@@ -0,0 +1,432 @@
+/**
+ * BMC Hub Reminder Notifications System
+ * 
+ * Frontend system for displaying reminder popups using Bootstrap 5 Toast
+ * Polls API endpoint for pending reminders every 30 seconds
+ */
+
+class ReminderNotifications {
+    constructor() {
+        this.pollingInterval = 30000;  // 30 seconds
+        this.isPolling = false;
+        this.userId = this._getUserId();
+        this.toastContainer = null;
+        this.shownTtlMs = 10 * 60 * 1000; // 10 minutes
+        this.shownCache = new Map();
+        this.priorityColors = {
+            'low': '#6c757d',
+            'normal': '#0f4c75',
+            'high': '#ffc107',
+            'urgent': '#dc3545'
+        };
+        this.priorityLabels = {
+            'low': 'Lav',
+            'normal': 'Normal',
+            'high': 'Høj',
+            'urgent': 'Kritisk'
+        };
+        this.snoozeOptions = [
+            { label: '15 min', minutes: 15 },
+            { label: '30 min', minutes: 30 },
+            { label: '1 time', minutes: 60 },
+            { label: '4 timer', minutes: 240 },
+            { label: '1 dag', minutes: 1440 },
+            { label: 'Skjul...', minutes: 'custom' }
+        ];
+        
+        this._initToastContainer();
+    }
+
+    /**
+     * Initialize the toast container on page load
+     */
+    _initToastContainer() {
+        // Check if container already exists
+        let container = document.getElementById('reminder-toast-container');
+        
+        if (!container) {
+            container = document.createElement('div');
+            container.id = 'reminder-toast-container';
+            container.setAttribute('aria-live', 'polite');
+            container.setAttribute('aria-atomic', 'true');
+            container.style.cssText = `
+                position: fixed;
+                top: 20px;
+                right: 20px;
+                z-index: 9999;
+                width: 400px;
+                max-width: 90%;
+            `;
+            document.body.appendChild(container);
+        }
+        
+        this.toastContainer = container;
+    }
+
+    /**
+     * Start polling for reminders
+     */
+    startPolling() {
+        if (this.isPolling) return;
+        
+        this.isPolling = true;
+        console.log('🔔 Reminder polling started');
+        
+        // Check immediately first
+        this._checkReminders();
+        
+        // Then poll at intervals
+        this.pollingIntervalId = setInterval(() => {
+            this._checkReminders();
+        }, this.pollingInterval);
+    }
+
+    /**
+     * Stop polling for reminders
+     */
+    stopPolling() {
+        if (this.pollingIntervalId) {
+            clearInterval(this.pollingIntervalId);
+        }
+        this.isPolling = false;
+        console.log('🛑 Reminder polling stopped');
+    }
+
+    /**
+     * Fetch pending reminders from API
+     */
+    async _checkReminders() {
+        try {
+            const response = await fetch(`/api/v1/reminders/pending/me?user_id=${this.userId}`, {
+                method: 'GET',
+                headers: {
+                    'Content-Type': 'application/json',
+                    'Accept': 'application/json'
+                },
+                credentials: 'include'
+            });
+
+            if (!response.ok) {
+                if (response.status !== 401) {  // Don't log 401 errors
+                    console.error(`Reminder check failed: ${response.status}`);
+                }
+                return;
+            }
+
+            const reminders = await response.json();
+            
+            if (reminders && reminders.length > 0) {
+                reminders.forEach(reminder => {
+                    if (this._shouldShowReminder(reminder)) {
+                        this.showReminder(reminder);
+                        this._markShown(reminder);
+                    }
+                });
+            }
+        } catch (error) {
+            console.error('❌ Error checking reminders:', error);
+        }
+    }
+
+    _shouldShowReminder(reminder) {
+        if (!reminder || !reminder.id) return false;
+        const now = Date.now();
+
+        // In-memory cache check
+        const lastShown = this.shownCache.get(reminder.id);
+        if (lastShown && (now - lastShown) < this.shownTtlMs) {
+            return false;
+        }
+
+        // Cross-tab/localStorage check
+        try {
+            const stored = localStorage.getItem(`reminder_shown_${reminder.id}`);
+            if (stored) {
+                const ts = parseInt(stored, 10);
+                if (!Number.isNaN(ts) && (now - ts) < this.shownTtlMs) {
+                    return false;
+                }
+            }
+        } catch (e) {
+            // ignore storage errors
+        }
+
+        return true;
+    }
+
+    _markShown(reminder) {
+        if (!reminder || !reminder.id) return;
+        const now = Date.now();
+        this.shownCache.set(reminder.id, now);
+        try {
+            localStorage.setItem(`reminder_shown_${reminder.id}`, String(now));
+        } catch (e) {
+            // ignore storage errors
+        }
+    }
+
+    /**
+     * Display a single reminder as a toast
+     */
+    showReminder(reminder) {
+        const toastId = `reminder-${reminder.id}-${Date.now()}`;
+        const priorityColor = this.priorityColors[reminder.priority] || this.priorityColors['normal'];
+        const priorityLabel = this.priorityLabels[reminder.priority] || 'Info';
+
+        // Build snooze dropdown HTML
+        const snoozeOptionsHtml = this.snoozeOptions
+            .map(opt => `<button class="dropdown-item" data-snooze-minutes="${opt.minutes}">${opt.label}</button>`)
+            .join('');
+
+        const toastHTML = `
+            <div id="${toastId}" class="toast" role="alert" aria-live="assertive" aria-atomic="true"
+                 style="background: white; border-left: 4px solid ${priorityColor}; box-shadow: 0 0.5rem 1rem rgba(0, 0, 0, 0.15);">
+                
+                <div class="toast-header" style="border-bottom: 1px solid #e9ecef; padding: 12px 16px;">
+                    <div style="flex: 1;">
+                        <strong class="me-2" style="color: ${priorityColor};">
+                            🔔 ${reminder.title}
+                        </strong>
+                        <small class="text-muted">${priorityLabel}</small>
+                    </div>
+                    <div class="ms-2 text-muted" style="font-size: 12px;">
+                        ${new Date().toLocaleTimeString('da-DK', { hour: '2-digit', minute: '2-digit' })}
+                    </div>
+                    <button type="button" class="btn-close btn-close-sm ms-2" data-bs-dismiss="toast" aria-label="Luk"></button>
+                </div>
+
+                <div class="toast-body" style="padding: 12px 16px;">
+                    <div class="mb-3">
+                        <p class="mb-1"><strong>${reminder.case_title}</strong> (#${reminder.sag_id})</p>
+                        <p class="mb-1 text-muted" style="font-size: 14px;">${reminder.customer_name}</p>
+                        ${reminder.message ? `<p class="mb-2" style="font-size: 14px;">${reminder.message}</p>` : ''}
+                    </div>
+
+                    <div style="display: flex; gap: 8px; flex-wrap: wrap;">
+                        <a href="/sag/${reminder.sag_id}" class="btn btn-sm btn-primary" style="background: ${priorityColor}; border-color: ${priorityColor};">
+                            ➜ Åbn sag
+                        </a>
+
+                        <div class="btn-group btn-group-sm" role="group">
+                            <button type="button" class="btn btn-outline-secondary" data-bs-toggle="dropdown" aria-expanded="false">
+                                💤 Slumre
+                            </button>
+                            <ul class="dropdown-menu dropdown-menu-end" style="min-width: 150px;">
+                                ${snoozeOptionsHtml}
+                                <li><hr class="dropdown-divider"></li>
+                                <li><input type="number" class="form-control form-control-sm mx-2 my-1" 
+                                           id="custom-snooze-${toastId}" min="1" max="1440" placeholder="Minutter"></li>
+                                <li><button class="dropdown-item btn-custom-snooze" data-toast-id="${toastId}">
+                                    Slumre (custom)
+                                </button></li>
+                            </ul>
+                        </div>
+
+                        <button class="btn btn-sm btn-outline-danger" data-dismiss-reminder="${reminder.id}">
+                            ✕ Afvis
+                        </button>
+                    </div>
+                </div>
+            </div>
+        `;
+
+        // Add toast to container
+        const parser = new DOMParser();
+        const toastElement = parser.parseFromString(toastHTML, 'text/html').body.firstChild;
+        this.toastContainer.appendChild(toastElement);
+
+        // Initialize Bootstrap toast
+        const bootstrapToast = new bootstrap.Toast(toastElement, {
+            autohide: false,
+            delay: 10000
+        });
+        bootstrapToast.show();
+
+        // Attach event listeners
+        this._attachReminderEventListeners(toastElement, reminder.id, toastId);
+
+        // Auto-remove after dismissal
+        toastElement.addEventListener('hidden.bs.toast', () => {
+            toastElement.remove();
+        });
+    }
+
+    /**
+     * Attach event listeners to reminder toast
+     */
+    _attachReminderEventListeners(toastElement, reminderId, toastId) {
+        // Snooze buttons
+        toastElement.querySelectorAll('[data-snooze-minutes]').forEach(btn => {
+            btn.addEventListener('click', async (e) => {
+                e.preventDefault();
+                const minutes = btn.dataset.snoozeMinutes;
+                
+                if (minutes === 'custom') {
+                    // Show custom input
+                    toastElement.querySelector(`#custom-snooze-${toastId}`)?.focus();
+                } else {
+                    await this._snoozeReminder(reminderId, parseInt(minutes), toastElement);
+                }
+            });
+        });
+
+        // Custom snooze button
+        toastElement.querySelectorAll('.btn-custom-snooze').forEach(btn => {
+            btn.addEventListener('click', async (e) => {
+                e.preventDefault();
+                const input = toastElement.querySelector(`#custom-snooze-${toastId}`);
+                const minutes = parseInt(input.value);
+                
+                if (minutes >= 1 && minutes <= 1440) {
+                    await this._snoozeReminder(reminderId, minutes, toastElement);
+                } else {
+                    alert('Indtast venligst mellem 1 og 1440 minutter');
+                }
+            });
+        });
+
+        // Dismiss button
+        toastElement.querySelectorAll('[data-dismiss-reminder]').forEach(btn => {
+            btn.addEventListener('click', async (e) => {
+                e.preventDefault();
+                await this._dismissReminder(reminderId, toastElement);
+            });
+        });
+    }
+
+    /**
+     * Snooze a reminder
+     */
+    async _snoozeReminder(reminderId, minutes, toastElement) {
+        try {
+            const response = await fetch(`/api/v1/sag/reminders/${reminderId}/snooze`, {
+                method: 'POST',
+                headers: {
+                    'Content-Type': 'application/json',
+                    'Accept': 'application/json'
+                },
+                credentials: 'include',
+                body: JSON.stringify({
+                    duration_minutes: minutes
+                })
+            });
+
+            if (response.ok) {
+                console.log(`✅ Reminder ${reminderId} snoozed for ${minutes} minutes`);
+                
+                // Hide the toast
+                const toast = bootstrap.Toast.getInstance(toastElement);
+                if (toast) toast.hide();
+            } else {
+                console.error(`Failed to snooze reminder: ${response.status}`);
+                alert('Kunne ikke slumre reminder');
+            }
+        } catch (error) {
+            console.error('❌ Error snoozing reminder:', error);
+            alert('Fejl ved slumre');
+        }
+    }
+
+    /**
+     * Dismiss a reminder permanently
+     */
+    async _dismissReminder(reminderId, toastElement) {
+        try {
+            const response = await fetch(`/api/v1/sag/reminders/${reminderId}/dismiss`, {
+                method: 'POST',
+                headers: {
+                    'Content-Type': 'application/json',
+                    'Accept': 'application/json'
+                },
+                credentials: 'include',
+                body: JSON.stringify({
+                    reason: 'Dismissed by user'
+                })
+            });
+
+            if (response.ok) {
+                console.log(`✅ Reminder ${reminderId} dismissed`);
+                
+                // Hide the toast
+                const toast = bootstrap.Toast.getInstance(toastElement);
+                if (toast) toast.hide();
+            } else {
+                console.error(`Failed to dismiss reminder: ${response.status}`);
+                alert('Kunne ikke afvise reminder');
+            }
+        } catch (error) {
+            console.error('❌ Error dismissing reminder:', error);
+            alert('Fejl ved afvisning');
+        }
+    }
+
+    /**
+     * Extract user ID from auth token or page context
+     */
+    _getUserId() {
+        // Try to get from localStorage/sessionStorage if available
+        const token = localStorage.getItem('access_token') || sessionStorage.getItem('access_token');
+        
+        if (token) {
+            try {
+                // Decode JWT payload
+                const payload = JSON.parse(atob(token.split('.')[1]));
+                return payload.sub || payload.user_id;
+            } catch (e) {
+                console.warn('Could not decode token for user_id');
+            }
+        }
+        
+        // Try to get from page meta tag
+        const metaTag = document.querySelector('meta[name="user-id"]');
+        if (metaTag) {
+            return metaTag.getAttribute('content');
+        }
+        
+        console.warn('⚠️ Could not determine user_id for reminders');
+        return null;
+    }
+}
+
+// Global instance
+let reminderNotifications = null;
+
+/**
+ * Initialize reminder system when DOM is ready
+ */
+function initReminderNotifications() {
+    if (!reminderNotifications) {
+        reminderNotifications = new ReminderNotifications();
+        
+        // Only start polling if user is authenticated
+        if (reminderNotifications.userId) {
+            reminderNotifications.startPolling();
+            console.log('✅ Reminder system initialized');
+        } else {
+            console.warn('⚠️ Reminder system not initialized - user not authenticated');
+        }
+    }
+}
+
+// Auto-init when DOM is ready
+if (document.readyState === 'loading') {
+    document.addEventListener('DOMContentLoaded', initReminderNotifications);
+} else {
+    initReminderNotifications();
+}
+
+// Handle page visibility (pause polling when tab not visible)
+document.addEventListener('visibilitychange', () => {
+    if (reminderNotifications) {
+        if (document.hidden) {
+            reminderNotifications.stopPolling();
+            console.log('💤 Reminder polling paused (tab hidden)');
+        } else {
+            reminderNotifications.startPolling();
+            console.log('👀 Reminder polling resumed');
+        }
+    }
+});
+
+// Export for manual control if needed
+window.ReminderNotifications = ReminderNotifications;

static/js/tag-picker.js

@@ -155,6 +155,7 @@ class TagPicker {
             const response = await fetch('/api/v1/tags?is_active=true');
             if (!response.ok) throw new Error('Failed to load tags');
             this.allTags = await response.json();
+            this.tagGroups = await this.loadTagGroups();
             console.log('🏷️ Loaded tags:', this.allTags.length);
             this.filteredTags = [...this.allTags];
             this.renderResults();
@@ -163,6 +164,17 @@ class TagPicker {
         }
     }
 
+    async loadTagGroups() {
+        try {
+            const response = await fetch('/api/v1/tags/groups');
+            if (!response.ok) return [];
+            return await response.json();
+        } catch (error) {
+            console.error('🏷️ Error loading tag groups:', error);
+            return [];
+        }
+    }
+
     filterTags(query) {
         if (!query.trim()) {
             this.filteredTags = [...this.allTags];
@@ -215,6 +227,8 @@ class TagPicker {
                 grouped[type].forEach((tag, index) => {
                     const globalIndex = this.filteredTags.indexOf(tag);
                     const isSelected = globalIndex === this.selectedIndex;
+                    const group = this.tagGroups?.find(g => g.id === tag.tag_group_id);
+                    const groupHint = group ? ` · ${group.name} (${group.behavior})` : '';
                     html += `
                         <a href="#" 
                            class="list-group-item list-group-item-action d-flex align-items-center ${isSelected ? 'active' : ''}"
@@ -226,7 +240,7 @@ class TagPicker {
                             </span>
                             <div class="flex-grow-1">
                                 <div class="fw-bold" style="font-size: 0.95rem;">${tag.name}</div>
-                                ${tag.description ? `<small class="${isSelected ? 'text-white-50' : 'text-muted'}" style="font-size: 0.8rem;">${tag.description}</small>` : ''}
+                                ${tag.description ? `<small class="${isSelected ? 'text-white-50' : 'text-muted'}" style="font-size: 0.8rem;">${tag.description}${groupHint}</small>` : groupHint ? `<small class="${isSelected ? 'text-white-50' : 'text-muted'}" style="font-size: 0.8rem;">${groupHint}</small>` : ''}
                             </div>
                             ${!isSelected ? `<i class="bi bi-plus-circle text-primary" style="font-size: 1.2rem;"></i>` : ''}
                         </a>

templates/emails/reminder.html

@@ -0,0 +1,133 @@
+<!DOCTYPE html>
+<html>
+<head>
+    <meta charset="UTF-8">
+    <style>
+        body {
+            font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
+            line-height: 1.6;
+            color: #333;
+        }
+        .container {
+            max-width: 600px;
+            margin: 0 auto;
+            padding: 20px;
+            background: #f9f9f9;
+        }
+        .header {
+            background: #0f4c75;
+            color: white;
+            padding: 20px;
+            border-radius: 4px 4px 0 0;
+            text-align: center;
+        }
+        .content {
+            background: white;
+            padding: 20px;
+            border-radius: 0 0 4px 4px;
+        }
+        .reminder-title {
+            font-size: 18px;
+            font-weight: bold;
+            color: #0f4c75;
+            margin-bottom: 10px;
+        }
+        .case-info {
+            background: #f0f0f0;
+            padding: 12px;
+            border-left: 4px solid #0f4c75;
+            margin: 15px 0;
+            border-radius: 2px;
+        }
+        .case-info strong {
+            display: inline-block;
+            min-width: 80px;
+        }
+        .priority-low { color: #6c757d; }
+        .priority-normal { color: #0f4c75; }
+        .priority-high { color: #ffc107; }
+        .priority-urgent { color: #dc3545; }
+        .button {
+            display: inline-block;
+            padding: 10px 20px;
+            background: #0f4c75;
+            color: white;
+            text-decoration: none;
+            border-radius: 4px;
+            margin-top: 10px;
+        }
+        .footer {
+            margin-top: 20px;
+            padding-top: 15px;
+            border-top: 1px solid #ddd;
+            font-size: 12px;
+            color: #666;
+            text-align: center;
+        }
+        .snooze-info {
+            background: #e8f4f8;
+            padding: 12px;
+            border-radius: 4px;
+            margin: 15px 0;
+            font-size: 13px;
+        }
+    </style>
+</head>
+<body>
+    <div class="container">
+        <div class="header">
+            <h2>{{ header_title }}</h2>
+        </div>
+        <div class="content">
+            <div class="reminder-title priority-{{ priority | lower }}">
+                {{ reminder_title }}
+            </div>
+
+            {% if reminder_message %}
+            <p>{{ reminder_message }}</p>
+            {% endif %}
+
+            <div class="case-info">
+                <strong>Sag:</strong> {{ case_title }}<br>
+                <strong>ID:</strong> #{{ case_id }}<br>
+                <strong>Status:</strong> {{ case_status }}<br>
+                <strong>Kunde:</strong> {{ customer_name }}<br>
+                {% if deadline %}
+                <strong>Deadline:</strong> {{ deadline | date("d. MMM yyyy") }}<br>
+                {% endif %}
+                {% if assigned_user %}
+                <strong>Ansvarlig:</strong> {{ assigned_user }}<br>
+                {% endif %}
+            </div>
+
+            {% if additional_info %}
+            <p>
+                <strong>Detaljer:</strong><br>
+                {{ additional_info }}
+            </p>
+            {% endif %}
+
+            <div style="text-align: center;">
+                <a href="{{ action_url }}" class="button">
+                    Åbn sag i BMC Hub
+                </a>
+            </div>
+
+            <div class="snooze-info">
+                💡 <strong>Tip:</strong> Du kan slumre eller afvise denne reminder i BMC Hub-systemet eller via popup-notifikationen.
+            </div>
+
+            <div class="footer">
+                <p>
+                    Dette er en automatisk reminder fra BMC Hub.<br>
+                    Du modtager denne mail fordi du er tilføjet som modtager for denne sags reminders.
+                </p>
+                <p>
+                    BMC Networks • {{ footer_date }}<br>
+                    <em>Denne email blev sendt automatisk - svar venligst ikke direkte.</em>
+                </p>
+            </div>
+        </div>
+    </div>
+</body>
+</html>