bmc_hub/app/ticket/frontend/archived_ticket_list.html

{% extends "shared/frontend/base.html" %}

{% block title %}Arkiverede Tickets - BMC Hub{% endblock %}

{% block extra_css %}
<style>
        .filter-bar {
            background: var(--bg-card);
            padding: 1.5rem;
            border-radius: var(--border-radius);
            margin-bottom: 1.5rem;
            box-shadow: 0 2px 15px rgba(0,0,0,0.05);
            border: 1px solid var(--accent-light);
        }

        .filter-grid {
            display: grid;
            grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
            gap: 1rem;
            align-items: end;
        }

        .filter-actions {
            display: flex;
            gap: 0.75rem;
            flex-wrap: wrap;
        }

        .ticket-table th {
            font-weight: 600;
            color: var(--text-secondary);
            border-bottom: 2px solid var(--accent-light);
            padding: 1rem 0.75rem;
            font-size: 0.85rem;
            text-transform: uppercase;
            letter-spacing: 0.5px;
        }

        .ticket-table td {
            padding: 1rem 0.75rem;
            vertical-align: middle;
            border-bottom: 1px solid var(--accent-light);
        }

        .ticket-row {
            transition: background-color 0.2s;
            cursor: pointer;
        }

        .ticket-row:hover {
            background-color: var(--accent-light);
        }

        .badge {
            padding: 0.4rem 0.8rem;
            font-weight: 500;
            border-radius: 6px;
            font-size: 0.75rem;
        }

        .ticket-number {
            font-family: 'Monaco', 'Courier New', monospace;
            background: var(--accent-light);
            padding: 0.2rem 0.5rem;
            border-radius: 4px;
            font-size: 0.85rem;
            color: var(--accent);
            font-weight: 600;
        }

        .search-box {
            position: relative;
        }

        .search-box input {
            padding-left: 2.5rem;
            background: var(--bg-body);
            border: 1px solid var(--accent-light);
            color: var(--text-primary);
        }

        .search-box i {
            position: absolute;
            left: 1rem;
            top: 50%;
            transform: translateY(-50%);
            color: var(--text-secondary);
        }

        .filter-label {
            font-size: 0.8rem;
            text-transform: uppercase;
            letter-spacing: 0.4px;
            color: var(--text-secondary);
            margin-bottom: 0.35rem;
        }

        .filter-chip {
            background: var(--accent-light);
            color: var(--accent);
            font-size: 0.75rem;
            padding: 0.2rem 0.55rem;
            border-radius: 999px;
            margin-left: 0.5rem;
        }

        .empty-state {
            text-align: center;
            padding: 4rem 2rem;
            color: var(--text-secondary);
        }

        .empty-state i {
            font-size: 4rem;
            margin-bottom: 1rem;
            opacity: 0.3;
        }
</style>
{% endblock %}

{% block content %}
    <div class="container-fluid px-4">
        <!-- Page Header -->
        <div class="d-flex justify-content-between align-items-center mb-4">
            <div>
                <h1 class="mb-2">
                    <i class="bi bi-archive"></i> Arkiverede Tickets
                </h1>
                <p class="text-muted">Historiske tickets importeret fra Simply-CRM</p>
            </div>
        </div>

        <!-- Filter Bar -->
        <div class="filter-bar">
            <form method="get" action="/ticket/archived" id="archivedFilters">
                <div class="filter-grid">
                    <div>
                        <div class="filter-label">Søg</div>
                        <div class="search-box">
                            <i class="bi bi-search"></i>
                            <input
                                type="text"
                                name="search"
                                id="search"
                                class="form-control"
                                placeholder="Ticket nr, titel, løsning eller kommentar..."
                                value="{{ search_query or '' }}">
                        </div>
                    </div>
                    <div>
                        <div class="filter-label">Organisation</div>
                        <input
                            type="text"
                            name="organization"
                            id="organization"
                            class="form-control"
                            placeholder="fx Norva24"
                            value="{{ organization_query or '' }}">
                    </div>
                    <div>
                        <div class="filter-label">Kontakt</div>
                        <input
                            type="text"
                            name="contact"
                            id="contact"
                            class="form-control"
                            placeholder="fx Kennie"
                            value="{{ contact_query or '' }}">
                    </div>
                    <div>
                        <div class="filter-label">Dato fra</div>
                        <input
                            type="date"
                            name="date_from"
                            id="date_from"
                            class="form-control"
                            value="{{ date_from or '' }}">
                    </div>
                    <div>
                        <div class="filter-label">Dato til</div>
                        <input
                            type="date"
                            name="date_to"
                            id="date_to"
                            class="form-control"
                            value="{{ date_to or '' }}">
                    </div>
                    <div class="filter-actions">
                        <button class="btn btn-primary" type="submit">
                            <i class="bi bi-funnel"></i> Filtrer
                        </button>
                        <a class="btn btn-outline-secondary" href="/ticket/archived">
                            <i class="bi bi-x-circle"></i> Nulstil
                        </a>
                    </div>
                </div>
            </form>
        </div>

        <!-- Tickets Table -->
        <div id="archivedResults">
            {% if tickets %}
            <div class="card">
                <div class="table-responsive">
                    <table class="table ticket-table mb-0">
                        <thead>
                            <tr>
                                <th>Ticket</th>
                                <th>Organisation</th>
                                <th>Kontakt</th>
                                <th>Email From</th>
                                <th>Løsning</th>
                                <th>Kommentarer</th>
                                <th>Tid brugt</th>
                                <th>Status</th>
                                <th>Oprettet</th>
                            </tr>
                        </thead>
                        <tbody>
                            {% for ticket in tickets %}
                            <tr class="ticket-row" onclick="window.location='/ticket/archived/{{ ticket.id }}'">
                                <td>
                                    {% if ticket.ticket_number %}
                                    <span class="ticket-number">{{ ticket.ticket_number }}</span>
                                    <br>
                                    {% endif %}
                                    <strong>{{ ticket.title or '-' }}</strong>
                                </td>
                                <td>{{ ticket.organization_name or '-' }}</td>
                                <td>{{ ticket.contact_name or '-' }}</td>
                                <td>{{ ticket.email_from or '-' }}</td>
                                <td>
                                    {% if ticket.solution and ticket.solution.strip() %}
                                        {{ ticket.solution[:120] }}{% if ticket.solution|length > 120 %}...{% endif %}
                                    {% else %}
                                        <span class="text-muted">-</span>
                                    {% endif %}
                                </td>
                                <td>
                                    <span class="badge" style="background: var(--accent-light); color: var(--accent);">
                                        {{ ticket.message_count or 0 }}
                                    </span>
                                </td>
                                <td>
                                    {% if ticket.time_spent_hours is not none %}
                                        {{ '%.2f'|format(ticket.time_spent_hours) }} t
                                    {% else %}
                                        -
                                    {% endif %}
                                </td>
                                <td>
                                    {% if ticket.status %}
                                    <span class="badge" style="background: var(--accent-light); color: var(--accent);">
                                        {{ ticket.status.replace('_', ' ').title() }}
                                    </span>
                                    {% else %}
                                    <span class="text-muted">-</span>
                                    {% endif %}
                                </td>
                                <td>
                                    {% if ticket.source_created_at %}
                                        {{ ticket.source_created_at.strftime('%Y-%m-%d') }}
                                    {% else %}
                                        -
                                    {% endif %}
                                </td>
                            </tr>
                            {% endfor %}
                        </tbody>
                    </table>
                </div>
            </div>
            {% else %}
            <div class="empty-state">
                <i class="bi bi-archive"></i>
                <h4>Ingen arkiverede tickets fundet</h4>
                <p>Prøv at justere din søgning eller importer data fra Simply-CRM.</p>
            </div>
            {% endif %}
        </div>
    </div>
{% endblock %}

{% block extra_js %}
<script>
    const filterForm = document.getElementById('archivedFilters');
    const debounceMs = 500;
    let debounceTimer;

    async function fetchResults() {
        if (!filterForm) {
            return;
        }
        const formData = new FormData(filterForm);
        const params = new URLSearchParams(formData);
        const url = `/ticket/archived?${params.toString()}`;

        history.replaceState(null, '', url);

        try {
            const response = await fetch(url, {
                headers: { 'X-Requested-With': 'XMLHttpRequest' }
            });
            if (response.redirected) {
                window.location.href = response.url;
                return;
            }
            if (!response.ok) {
                filterForm.submit();
                return;
            }
            const html = await response.text();
            const parser = new DOMParser();
            const doc = parser.parseFromString(html, 'text/html');
            const newResults = doc.getElementById('archivedResults');
            const currentResults = document.getElementById('archivedResults');
            if (newResults && currentResults) {
                currentResults.replaceWith(newResults);
            } else {
                filterForm.submit();
            }
        } catch (error) {
            filterForm.submit();
        }
    }

    function submitFilters() {
        fetchResults();
    }

    function debounceSubmit() {
        clearTimeout(debounceTimer);
        debounceTimer = setTimeout(submitFilters, debounceMs);
    }

    const inputs = [
        document.getElementById('search'),
        document.getElementById('organization'),
        document.getElementById('contact'),
        document.getElementById('date_from'),
        document.getElementById('date_to')
    ];

    inputs.forEach((input) => {
        if (!input) {
            return;
        }
        if (input.type === 'date') {
            input.addEventListener('change', debounceSubmit);
        } else {
            input.addEventListener('input', debounceSubmit);
        }
    });
</script>
{% endblock %}