68 lines
2.8 KiB
MySQL
68 lines
2.8 KiB
MySQL
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-- AnyDesk Remote Session Management
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-- Tracks remote support sessions started via AnyDesk integration
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-- Sessions can be linked to contacts, companies, or cases for activity history and time tracking
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CREATE TABLE IF NOT EXISTS anydesk_sessions (
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id SERIAL PRIMARY KEY,
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anydesk_session_id VARCHAR(255) UNIQUE NOT NULL, -- External AnyDesk session ID
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-- Relationship fields (at least one should be set)
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contact_id INTEGER REFERENCES contacts(id) ON DELETE SET NULL,
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customer_id INTEGER REFERENCES customers(id) ON DELETE SET NULL,
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sag_id INTEGER REFERENCES sag_sager(id) ON DELETE SET NULL,
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-- Session details
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session_link TEXT, -- Generated AnyDesk link (unique access code)
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device_info JSONB DEFAULT '{}', -- Device info: os, device_type, etc.
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created_by_user_id INTEGER REFERENCES users(user_id) ON DELETE SET NULL,
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-- Session lifecycle
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started_at TIMESTAMP WITH TIME ZONE NOT NULL DEFAULT CURRENT_TIMESTAMP,
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ended_at TIMESTAMP WITH TIME ZONE,
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duration_minutes INTEGER, -- Calculated from started_at to ended_at
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-- Session status: draft, pending, active, completed, failed, cancelled
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status VARCHAR(50) NOT NULL DEFAULT 'draft',
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error_message TEXT,
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-- Timestamps
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created_at TIMESTAMP WITH TIME ZONE DEFAULT CURRENT_TIMESTAMP,
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updated_at TIMESTAMP WITH TIME ZONE DEFAULT CURRENT_TIMESTAMP,
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-- Audit trail
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metadata JSONB DEFAULT '{}' -- Flexible storage for additional info
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);
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-- Create indexes for common queries
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CREATE INDEX IF NOT EXISTS idx_anydesk_sessions_contact_id ON anydesk_sessions(contact_id);
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CREATE INDEX IF NOT EXISTS idx_anydesk_sessions_customer_id ON anydesk_sessions(customer_id);
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CREATE INDEX IF NOT EXISTS idx_anydesk_sessions_sag_id ON anydesk_sessions(sag_id);
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CREATE INDEX IF NOT EXISTS idx_anydesk_sessions_created_by_user_id ON anydesk_sessions(created_by_user_id);
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CREATE INDEX IF NOT EXISTS idx_anydesk_sessions_status ON anydesk_sessions(status);
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CREATE INDEX IF NOT EXISTS idx_anydesk_sessions_started_at ON anydesk_sessions(started_at DESC);
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-- View: Session history with related data (for timeline/activity log)
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CREATE OR REPLACE VIEW anydesk_session_timeline AS
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SELECT
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s.id,
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s.anydesk_session_id,
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s.contact_id,
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c.first_name || ' ' || c.last_name as contact_name,
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s.customer_id,
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cust.name as customer_name,
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s.sag_id,
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sag.title as sag_title,
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s.session_link,
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s.started_at,
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s.ended_at,
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s.duration_minutes,
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s.status,
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u.full_name as started_by_user,
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s.created_at
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FROM anydesk_sessions s
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LEFT JOIN contacts c ON s.contact_id = c.id
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LEFT JOIN customers cust ON s.customer_id = cust.id
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LEFT JOIN sag_sager sag ON s.sag_id = sag.id
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LEFT JOIN users u ON s.created_by_user_id = u.user_id
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ORDER BY s.started_at DESC;
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