bmc_hub/app/dashboard/backend/mission_service.py

import json
import logging
from typing import Any, Dict, Optional

from app.core.database import execute_query, execute_query_single


logger = logging.getLogger(__name__)


class MissionService:
    MISSION_CASE_TYPES = {"ticket", "opgave", "ordre", "projekt", "service"}

    @staticmethod
    def _safe(label: str, func, default):
        try:
            return func()
        except Exception as exc:
            logger.error("❌ Mission state component failed: %s (%s)", label, exc)
            return default

    @staticmethod
    def _table_exists(table_name: str) -> bool:
        row = execute_query_single("SELECT to_regclass(%s) AS table_name", (f"public.{table_name}",))
        return bool(row and row.get("table_name"))

    @staticmethod
    def get_ring_timeout_seconds() -> int:
        raw = MissionService.get_setting_value("mission_call_ring_timeout_seconds", "180") or "180"
        try:
            value = int(raw)
        except (TypeError, ValueError):
            value = 180
        return max(30, min(value, 3600))

    @staticmethod
    def expire_stale_ringing_calls() -> None:
        if not MissionService._table_exists("mission_call_state"):
            return

        timeout_seconds = MissionService.get_ring_timeout_seconds()
        execute_query(
            """
            UPDATE mission_call_state
            SET state = 'hangup',
                ended_at = COALESCE(ended_at, NOW()),
                updated_at = NOW()
            WHERE state = 'ringing'
              AND started_at < (NOW() - make_interval(secs => %s))
            """,
            (timeout_seconds,),
        )

    @staticmethod
    def get_setting_value(key: str, default: Optional[str] = None) -> Optional[str]:
        row = execute_query_single("SELECT value FROM settings WHERE key = %s", (key,))
        if not row:
            return default
        value = row.get("value")
        if value is None or value == "":
            return default
        return str(value)

    @staticmethod
    def parse_json_setting(key: str, default: Any) -> Any:
        raw = MissionService.get_setting_value(key, None)
        if raw is None:
            return default
        try:
            return json.loads(raw)
        except Exception:
            return default

    @staticmethod
    def build_alert_key(service_name: str, customer_name: Optional[str]) -> str:
        customer_part = (customer_name or "").strip().lower() or "global"
        return f"{service_name.strip().lower()}::{customer_part}"

    @staticmethod
    def resolve_contact_context(caller_number: Optional[str]) -> Dict[str, Optional[str]]:
        if not caller_number:
            return {"contact_name": None, "company_name": None, "customer_tag": None}

        query = """
            SELECT
                c.id,
                c.first_name,
                c.last_name,
                (
                    SELECT cu.name
                    FROM contact_companies cc
                    JOIN customers cu ON cu.id = cc.customer_id
                    WHERE cc.contact_id = c.id
                    ORDER BY cc.is_primary DESC NULLS LAST, cc.id ASC
                    LIMIT 1
                ) AS company_name,
                (
                    SELECT t.name
                    FROM entity_tags et
                    JOIN tags t ON t.id = et.tag_id
                    WHERE et.entity_type = 'contact'
                      AND et.entity_id = c.id
                      AND LOWER(t.name) IN ('vip', 'serviceaftale', 'service agreement')
                    ORDER BY t.name
                    LIMIT 1
                ) AS customer_tag
            FROM contacts c
            WHERE RIGHT(regexp_replace(COALESCE(c.phone, ''), '\\D', '', 'g'), 8) = RIGHT(regexp_replace(%s, '\\D', '', 'g'), 8)
               OR RIGHT(regexp_replace(COALESCE(c.mobile, ''), '\\D', '', 'g'), 8) = RIGHT(regexp_replace(%s, '\\D', '', 'g'), 8)
            LIMIT 1
        """
        row = execute_query_single(query, (caller_number, caller_number))
        if not row:
            return {"contact_name": None, "company_name": None, "customer_tag": None}

        contact_name = f"{(row.get('first_name') or '').strip()} {(row.get('last_name') or '').strip()}".strip() or None
        return {
            "contact_name": contact_name,
            "company_name": row.get("company_name"),
            "customer_tag": row.get("customer_tag"),
        }

    @staticmethod
    def insert_event(
        *,
        event_type: str,
        title: str,
        severity: str = "info",
        source: Optional[str] = None,
        customer_name: Optional[str] = None,
        payload: Optional[Dict[str, Any]] = None,
    ) -> Dict[str, Any]:
        if not MissionService._table_exists("mission_events"):
            logger.warning("Mission table missing: mission_events (event skipped)")
            return {}

        rows = execute_query(
            """
            INSERT INTO mission_events (event_type, severity, title, source, customer_name, payload)
            VALUES (%s, %s, %s, %s, %s, %s::jsonb)
            RETURNING id, event_type, severity, title, source, customer_name, payload, created_at
            """,
            (event_type, severity, title, source, customer_name, json.dumps(payload or {})),
        )
        return rows[0] if rows else {}

    @staticmethod
    def get_kpis() -> Dict[str, int]:
        query = """
            SELECT
                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) <> 'afsluttet') AS open_cases,
                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) = 'åben' AND ansvarlig_bruger_id IS NULL) AS new_cases,
                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) <> 'afsluttet' AND ansvarlig_bruger_id IS NULL) AS unassigned_cases,
                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) <> 'afsluttet' AND deadline IS NOT NULL AND deadline::date = CURRENT_DATE) AS deadlines_today,
                COUNT(*) FILTER (WHERE deleted_at IS NULL AND LOWER(status) <> 'afsluttet' AND deadline IS NOT NULL AND deadline::date < CURRENT_DATE) AS overdue_deadlines
            FROM sag_sager
        """
        row = execute_query_single(query) or {}
        return {
            "open_cases": int(row.get("open_cases") or 0),
            "new_cases": int(row.get("new_cases") or 0),
            "unassigned_cases": int(row.get("unassigned_cases") or 0),
            "deadlines_today": int(row.get("deadlines_today") or 0),
            "overdue_deadlines": int(row.get("overdue_deadlines") or 0),
        }

    @staticmethod
    def get_employee_deadlines() -> list[Dict[str, Any]]:
        rows = execute_query(
            """
            SELECT
                COALESCE(u.full_name, u.username, 'Ukendt') AS employee_name,
                COUNT(*) FILTER (WHERE s.deadline::date = CURRENT_DATE) AS deadlines_today,
                COUNT(*) FILTER (WHERE s.deadline::date < CURRENT_DATE) AS overdue_deadlines
            FROM sag_sager s
            LEFT JOIN users u ON u.user_id = s.ansvarlig_bruger_id
            WHERE s.deleted_at IS NULL
              AND LOWER(s.status) <> 'afsluttet'
              AND s.deadline IS NOT NULL
            GROUP BY COALESCE(u.full_name, u.username, 'Ukendt')
            HAVING COUNT(*) FILTER (WHERE s.deadline::date = CURRENT_DATE) > 0
               OR COUNT(*) FILTER (WHERE s.deadline::date < CURRENT_DATE) > 0
            ORDER BY overdue_deadlines DESC, deadlines_today DESC, employee_name ASC
            """
        ) or []
        return [
            {
                "employee_name": row.get("employee_name"),
                "deadlines_today": int(row.get("deadlines_today") or 0),
                "overdue_deadlines": int(row.get("overdue_deadlines") or 0),
            }
            for row in rows
        ]

    @staticmethod
    def get_active_calls() -> list[Dict[str, Any]]:
        if not MissionService._table_exists("mission_call_state"):
            logger.warning("Mission table missing: mission_call_state (active calls unavailable)")
            return []

        MissionService.expire_stale_ringing_calls()
        rows = execute_query(
            """
            SELECT call_id, queue_name, caller_number, contact_name, company_name, customer_tag, state, started_at, answered_at, ended_at, updated_at
            FROM mission_call_state
            WHERE state = 'ringing'
            ORDER BY started_at DESC
            """
        )
        return rows or []

    @staticmethod
    def get_active_alerts() -> list[Dict[str, Any]]:
        if not MissionService._table_exists("mission_uptime_alerts"):
            logger.warning("Mission table missing: mission_uptime_alerts (active alerts unavailable)")
            return []

        rows = execute_query(
            """
            SELECT alert_key, service_name, customer_name, status, is_active, started_at, resolved_at, updated_at
            FROM mission_uptime_alerts
            WHERE is_active = TRUE
            ORDER BY started_at ASC NULLS LAST
            """
        )
        return rows or []

    @staticmethod
    def get_live_feed(limit: int = 20) -> list[Dict[str, Any]]:
        if not MissionService._table_exists("mission_events"):
            logger.warning("Mission table missing: mission_events (live feed unavailable)")
            return []

        rows = execute_query(
            """
            SELECT id, event_type, severity, title, source, customer_name, payload, created_at
            FROM mission_events
            ORDER BY created_at DESC
            LIMIT %s
            """,
            (limit,),
        )
        return rows or []

    @staticmethod
    def _normalize_case_type(template_key: Optional[str]) -> str:
        key = (template_key or "").strip().lower()
        if not key:
            return "opgave"

        if "ticket" in key:
            return "ticket"
        if "ordre" in key or "order" in key:
            return "ordre"
        if "projekt" in key or "project" in key or "pipeline" in key:
            return "projekt"
        if "service" in key or "support" in key:
            return "service"
        if "opgave" in key or "task" in key:
            return "opgave"
        return "opgave"

    @staticmethod
    def get_important_cases(limit: int = 80) -> list[Dict[str, Any]]:
        if not MissionService._table_exists("sag_sager"):
            logger.warning("Mission table missing: sag_sager (important cases unavailable)")
            return []

        rows = execute_query(
            """
            SELECT
                s.id,
                s.titel,
                s.status,
                s.priority,
                s.deadline,
                s.template_key,
                s.created_at,
                COALESCE(c.name, 'Ukendt kunde') AS customer_name
            FROM sag_sager s
            LEFT JOIN customers c ON c.id = s.customer_id
            WHERE s.deleted_at IS NULL
              AND LOWER(COALESCE(s.status, '')) <> 'afsluttet'
            ORDER BY
                CASE LOWER(COALESCE(s.priority, ''))
                    WHEN 'kritisk' THEN 5
                    WHEN 'critical' THEN 5
                    WHEN 'høj' THEN 4
                    WHEN 'hoj' THEN 4
                    WHEN 'high' THEN 4
                    WHEN 'medium' THEN 3
                    WHEN 'normal' THEN 2
                    WHEN 'lav' THEN 1
                    WHEN 'low' THEN 1
                    ELSE 2
                END DESC,
                s.deadline ASC NULLS LAST,
                s.created_at DESC
            LIMIT %s
            """,
            (limit,),
        ) or []

        result: list[Dict[str, Any]] = []
        for row in rows:
            item = dict(row)
            normalized_type = MissionService._normalize_case_type(item.get("template_key"))
            if normalized_type not in MissionService.MISSION_CASE_TYPES:
                normalized_type = "opgave"
            item["case_type"] = normalized_type
            result.append(item)
        return result

    @staticmethod
    def get_recent_emails(limit: int = 25) -> list[Dict[str, Any]]:
        if not MissionService._table_exists("email_messages"):
            logger.warning("Mission table missing: email_messages (recent emails unavailable)")
            return []

        rows = execute_query(
            """
            SELECT
                id,
                subject,
                sender_name,
                sender_email,
                classification,
                status,
                linked_case_id,
                received_date
            FROM email_messages
            WHERE deleted_at IS NULL
            ORDER BY received_date DESC NULLS LAST, created_at DESC
            LIMIT %s
            """,
            (limit,),
        ) or []

        return [dict(row) for row in rows]

    @staticmethod
    def get_environment_readings(limit: int = 12) -> list[Dict[str, Any]]:
        readings = MissionService.parse_json_setting("mission_environment_readings", [])
        if not isinstance(readings, list):
            return []

        result: list[Dict[str, Any]] = []
        for raw in readings:
            if not isinstance(raw, dict):
                continue
            item = {
                "sensor_id": str(raw.get("sensor_id") or "").strip() or None,
                "sensor_name": str(raw.get("sensor_name") or "").strip() or "Sensor",
                "temperature": raw.get("temperature"),
                "unit": str(raw.get("unit") or "°C").strip() or "°C",
                "timestamp": raw.get("timestamp"),
                "payload": raw.get("payload") if isinstance(raw.get("payload"), dict) else {},
            }
            result.append(item)

        return result[: max(1, int(limit))]

    @staticmethod
    def get_state() -> Dict[str, Any]:
        kpis_default = {
            "open_cases": 0,
            "new_cases": 0,
            "unassigned_cases": 0,
            "deadlines_today": 0,
            "overdue_deadlines": 0,
        }

        return {
            "kpis": MissionService._safe("kpis", MissionService.get_kpis, kpis_default),
            "active_calls": MissionService._safe("active_calls", MissionService.get_active_calls, []),
            "employee_deadlines": MissionService._safe("employee_deadlines", MissionService.get_employee_deadlines, []),
            "active_alerts": MissionService._safe("active_alerts", MissionService.get_active_alerts, []),
            "live_feed": MissionService._safe("live_feed", lambda: MissionService.get_live_feed(20), []),
            "important_cases": MissionService._safe("important_cases", lambda: MissionService.get_important_cases(80), []),
            "recent_emails": MissionService._safe("recent_emails", lambda: MissionService.get_recent_emails(25), []),
            "environment_readings": MissionService._safe("environment_readings", lambda: MissionService.get_environment_readings(12), []),
            "config": {
                "display_queues": MissionService._safe("config.display_queues", lambda: MissionService.parse_json_setting("mission_display_queues", []), []),
                "sound_enabled": MissionService._safe(
                    "config.sound_enabled",
                    lambda: str(MissionService.get_setting_value("mission_sound_enabled", "true")).lower() == "true",
                    True,
                ),
                "sound_volume": MissionService._safe(
                    "config.sound_volume",
                    lambda: int(MissionService.get_setting_value("mission_sound_volume", "70") or 70),
                    70,
                ),
                "sound_events": MissionService._safe(
                    "config.sound_events",
                    lambda: MissionService.parse_json_setting("mission_sound_events", ["incoming_call", "uptime_down", "critical_event"]),
                    ["incoming_call", "uptime_down", "critical_event"],
                ),
                "kpi_visible": MissionService._safe(
                    "config.kpi_visible",
                    lambda: MissionService.parse_json_setting(
                        "mission_kpi_visible",
                        ["open_cases", "new_cases", "unassigned_cases", "deadlines_today", "overdue_deadlines"],
                    ),
                    ["open_cases", "new_cases", "unassigned_cases", "deadlines_today", "overdue_deadlines"],
                ),
                "customer_filter": MissionService._safe(
                    "config.customer_filter",
                    lambda: MissionService.get_setting_value("mission_customer_filter", "") or "",
                    "",
                ),
                "camera_enabled": MissionService._safe(
                    "config.camera_enabled",
                    lambda: str(MissionService.get_setting_value("mission_camera_enabled", "false")).lower() == "true",
                    False,
                ),
                "camera_name": MissionService._safe(
                    "config.camera_name",
                    lambda: MissionService.get_setting_value("mission_camera_name", "Mission Kamera") or "Mission Kamera",
                    "Mission Kamera",
                ),
                "camera_feed_url": MissionService._safe(
                    "config.camera_feed_url",
                    lambda: MissionService.get_setting_value("mission_camera_feed_url", "") or "",
                    "",
                ),
                "camera_spotlight_seconds": MissionService._safe(
                    "config.camera_spotlight_seconds",
                    lambda: max(5, min(int(MissionService.get_setting_value("mission_camera_spotlight_seconds", "20") or 20), 120)),
                    20,
                ),
            },
        }