31 lines
1.4 KiB
Markdown
31 lines
1.4 KiB
Markdown
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# BMC Hub v2.2.36 - Helpdesk SAG Routing
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**Release Date:** 2. marts 2026
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## ✨ New Features
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### Helpdesk email → SAG automation
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- Incoming emails from known customer domains now auto-create a new SAG when no `SAG-<id>` reference is present.
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- Incoming emails with `SAG-<id>` in subject or threading headers now auto-update the related SAG.
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- Emails from unknown domains remain in `/emails` for manual handling.
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### Email threading support for routing
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- Added migration `141_email_threading_headers.sql`.
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- `email_messages` now stores `in_reply_to` and `email_references` to support robust SAG threading lookup.
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### /emails quick customer creation improvements
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- Quick create customer modal now includes `email_domain`.
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- Customer create API now accepts and persists `email_domain`.
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## 🔧 Technical Changes
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- Updated `app/services/email_service.py` to parse and persist `In-Reply-To` and `References` from IMAP/EML uploads.
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- Updated `app/services/email_workflow_service.py` with system-level helpdesk SAG routing logic.
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- Updated `app/emails/backend/router.py` to include `customer_name` in email list responses.
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- Updated `app/customers/backend/router.py` and `app/emails/frontend/emails.html` for `email_domain` support.
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## 📋 Deployment Notes
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- Run database migration 141 before processing new inbound emails for full header-based routing behavior.
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- Existing workflow/rule behavior is preserved; new routing runs as a system workflow.
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