bmc_hub/app/models/schemas.py

"""
Pydantic Models and Schemas
"""

from enum import Enum
from pydantic import BaseModel, ConfigDict
from typing import Optional, List
from datetime import datetime, date


class CustomerBase(BaseModel):
    """Base customer schema"""
    name: str
    email: Optional[str] = None
    phone: Optional[str] = None
    address: Optional[str] = None


class CustomerCreate(CustomerBase):
    """Schema for creating a customer"""
    pass


class CustomerUpdate(BaseModel):
    """Schema for updating a customer"""
    name: Optional[str] = None
    email: Optional[str] = None
    phone: Optional[str] = None
    address: Optional[str] = None
    cvr_number: Optional[str] = None
    city: Optional[str] = None
    postal_code: Optional[str] = None
    country: Optional[str] = None
    website: Optional[str] = None
    mobile_phone: Optional[str] = None
    invoice_email: Optional[str] = None
    is_active: Optional[bool] = None


class Customer(CustomerBase):
    """Full customer schema"""
    id: int
    created_at: str  # Changed from datetime to str for serialization
    updated_at: Optional[str] = None  # Changed from datetime to str for serialization
    
    model_config = ConfigDict(from_attributes=True)


class HardwareBase(BaseModel):
    """Base hardware schema"""
    serial_number: str
    model: str
    customer_id: int


class HardwareCreate(HardwareBase):
    """Schema for creating hardware"""
    pass


class Hardware(HardwareBase):
    """Full hardware schema"""
    id: int
    created_at: datetime
    
    class Config:
        from_attributes = True


class VendorBase(BaseModel):
    """Base vendor schema"""
    name: str
    cvr_number: Optional[str] = None
    domain: Optional[str] = None
    email: Optional[str] = None
    phone: Optional[str] = None
    contact_person: Optional[str] = None
    category: Optional[str] = None
    notes: Optional[str] = None


class VendorCreate(VendorBase):
    """Schema for creating a vendor"""
    pass


class VendorUpdate(BaseModel):
    """Schema for updating a vendor"""
    name: Optional[str] = None
    cvr_number: Optional[str] = None
    domain: Optional[str] = None
    email: Optional[str] = None
    phone: Optional[str] = None
    contact_person: Optional[str] = None
    category: Optional[str] = None
    notes: Optional[str] = None
    is_active: Optional[bool] = None


class Vendor(VendorBase):
    """Full vendor schema"""
    id: int
    is_active: bool = True
    created_at: datetime
    updated_at: Optional[datetime] = None
    
    class Config:
        from_attributes = True

class ConversationBase(BaseModel):
    title: str
    transcript: Optional[str] = None
    summary: Optional[str] = None
    is_private: bool = False
    customer_id: Optional[int] = None
    ticket_id: Optional[int] = None
    category: str = "General"

class ConversationCreate(ConversationBase):
    audio_file_path: str
    duration_seconds: int = 0
    email_message_id: Optional[int] = None

class ConversationUpdate(BaseModel):
    title: Optional[str] = None
    is_private: Optional[bool] = None
    ticket_id: Optional[int] = None
    customer_id: Optional[int] = None
    category: Optional[str] = None
    # For soft delete via update if needed, though usually strict API endpoint
    
class Conversation(ConversationBase):
    id: int
    audio_file_path: str
    duration_seconds: int
    user_id: Optional[int] = None
    source: str
    created_at: datetime
    updated_at: Optional[datetime] = None
    deleted_at: Optional[datetime] = None
    
    model_config = ConfigDict(from_attributes=True)


class SolutionBase(BaseModel):
    """Base schema for Case Solutions"""
    title: str
    description: Optional[str] = None
    solution_type: Optional[str] = None  # Support, Drift, Konsulent, etc.
    result: Optional[str] = None  # Løst, Delvist, Workaround, Ej løst

class SolutionCreate(SolutionBase):
    """Schema for creating a solution"""
    sag_id: int
    created_by_user_id: Optional[int] = None

class SolutionUpdate(BaseModel):
    """Schema for updating a solution"""
    title: Optional[str] = None
    description: Optional[str] = None
    solution_type: Optional[str] = None
    result: Optional[str] = None

class Solution(SolutionBase):
    """Full solution schema"""
    id: int
    sag_id: int
    created_by_user_id: Optional[int] = None
    created_at: datetime
    updated_at: Optional[datetime] = None
    
    model_config = ConfigDict(from_attributes=True)


class UserAdminCreate(BaseModel):
    username: str
    email: str
    password: str
    full_name: Optional[str] = None
    is_superadmin: bool = False
    is_active: bool = True
    group_ids: Optional[List[int]] = None


class UserGroupsUpdate(BaseModel):
    group_ids: List[int]


class GroupCreate(BaseModel):
    name: str
    description: Optional[str] = None


class GroupPermissionsUpdate(BaseModel):
    permission_ids: List[int]


class UserTwoFactorResetRequest(BaseModel):
    reason: Optional[str] = None


# =====================================================
# AnyDesk Remote Support Integration Schemas
# =====================================================

class AnyDeskSessionCreate(BaseModel):
    """Schema for creating a new AnyDesk session"""
    customer_id: int
    contact_id: Optional[int] = None
    sag_id: Optional[int] = None  # Case/ticket ID
    description: Optional[str] = None
    created_by_user_id: Optional[int] = None


class AnyDeskSession(BaseModel):
    """Full AnyDesk session schema"""
    id: int
    anydesk_session_id: str
    customer_id: int
    contact_id: Optional[int] = None
    sag_id: Optional[int] = None
    session_link: Optional[str] = None
    status: str  # active, completed, failed, cancelled
    started_at: str
    ended_at: Optional[str] = None
    duration_minutes: Optional[int] = None
    created_by_user_id: Optional[int] = None
    created_at: str
    updated_at: Optional[str] = None
    
    model_config = ConfigDict(from_attributes=True)


class AnyDeskSessionDetail(AnyDeskSession):
    """AnyDesk session with additional details"""
    contact_name: Optional[str] = None
    customer_name: Optional[str] = None
    sag_title: Optional[str] = None
    created_by_user_name: Optional[str] = None
    device_info: Optional[dict] = None
    metadata: Optional[dict] = None


class AnyDeskWorklogSuggestion(BaseModel):
    """Suggested worklog entry from a completed session"""
    session_id: int
    duration_hours: float
    duration_minutes: int
    description: str
    start_time: str
    end_time: str
    billable: bool = True
    work_type: str = "remote_support"


class AnyDeskSessionWithWorklog(BaseModel):
    """AnyDesk session with suggested worklog entry"""
    session: AnyDeskSession
    suggested_worklog: AnyDeskWorklogSuggestion


class TodoStepBase(BaseModel):
    """Base schema for case todo steps"""
    title: str
    description: Optional[str] = None
    due_date: Optional[date] = None


class TodoStepCreate(TodoStepBase):
    """Schema for creating a todo step"""
    pass


class TodoStepUpdate(BaseModel):
    """Schema for updating a todo step"""
    is_done: Optional[bool] = None


class TodoStep(TodoStepBase):
    """Full todo step schema"""
    id: int
    sag_id: int
    is_done: bool
    created_by_user_id: Optional[int] = None
    created_by_name: Optional[str] = None
    created_at: datetime
    completed_by_user_id: Optional[int] = None
    completed_by_name: Optional[str] = None
    completed_at: Optional[datetime] = None

    model_config = ConfigDict(from_attributes=True)


class AnyDeskSessionHistory(BaseModel):
    """Session history response"""
    sessions: List[AnyDeskSessionDetail]
    total: int
    limit: int
    offset: int


class AnyDeskSessionUpdate(BaseModel):
    """Schema for updating a session (mainly status updates)"""
    status: str
    ended_at: Optional[str] = None
    duration_minutes: Optional[int] = None


# ============================================================================
# SAG MODULE (Cases) - QuickCreate and Priority Support
# ============================================================================

class SagPriority(str, Enum):
    """Case priority levels matching database enum"""
    LOW = "low"
    NORMAL = "normal"
    HIGH = "high"
    URGENT = "urgent"


class QuickCreateAnalysis(BaseModel):
    """AI analysis result for QuickCreate feature"""
    suggested_title: str
    suggested_description: str
    suggested_priority: SagPriority = SagPriority.NORMAL
    suggested_customer_id: Optional[int] = None
    suggested_customer_name: Optional[str] = None
    suggested_technician_id: Optional[int] = None
    suggested_technician_name: Optional[str] = None
    suggested_group_id: Optional[int] = None
    suggested_group_name: Optional[str] = None
    suggested_tags: List[str] = []
    hardware_references: List[dict] = []  # [{id, brand, model, serial_number}]
    confidence: float = 0.0
    ai_reasoning: Optional[str] = None  # Debug info for low confidence
    
    model_config = ConfigDict(from_attributes=True)


class SagBase(BaseModel):
    """Base schema for SAG (cases)"""
    titel: str
    beskrivelse: Optional[str] = None
    priority: SagPriority = SagPriority.NORMAL
    customer_id: Optional[int] = None
    ansvarlig_bruger_id: Optional[int] = None
    assigned_group_id: Optional[int] = None
    deadline: Optional[datetime] = None


class SagCreate(SagBase):
    """Schema for creating a case"""
    template_key: Optional[str] = None
    tags: Optional[List[str]] = None


class SagUpdate(BaseModel):
    """Schema for updating a case"""
    titel: Optional[str] = None
    beskrivelse: Optional[str] = None
    priority: Optional[SagPriority] = None
    status: Optional[str] = None
    ansvarlig_bruger_id: Optional[int] = None
    assigned_group_id: Optional[int] = None
    deadline: Optional[datetime] = None


class Sag(SagBase):
    """Full case schema"""
    id: int
    status: str
    template_key: Optional[str] = None
    created_by_user_id: int
    created_at: datetime
    updated_at: datetime
    deleted_at: Optional[datetime] = None
    
    model_config = ConfigDict(from_attributes=True)